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National Highways Authority of India [NHAI] Complaints & Reviews

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Last updated Feb 27, 2024
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National Highways Authority of India [NHAI] Phone Numbers

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+91 11 2507 4100
3076
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+91 11 2507 4200
757
443
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+91 11 2509 3507
+91 11 2509 3514

National Highways Authority of India [NHAI] Website

National Highways Authority of India [NHAI] Head Office Address

G 5&6, Sector-10, Dwarka
New Delhi
New Delhi District
Delhi
India
110 075

National Highways Authority of India [NHAI] reviews & complaints page 3

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A
Ananthanarayanan P V
Dec 14, 2023
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Toll charges charged at random

Address:14/10B, Lakshmi Nagar, 3rd Main Road, 3rd Stage, Chennai 600061

Dear Sir

I am using toll regularly at Kollapancheri and Palavedu

The charges are varying daily. They are charging Rs 23 for both up and down separately on some day. On some days, they charge Rs 23 and Rs 12.

My phone no is [protected]

Mail ID: is [protected]@yahoo.co.in...
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R
raj23an07
from Agra, Uttar Pradesh
Dec 13, 2023
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Car is 300 km away at Agra but Toll amount debited Rs 165 from Chhajarsi toll plaza

Dear concern,

My car number and model is DL-8C-AJ-0618 Maruti Alto800 CNG SIVERcolour.
A complain is raised with ICICFast tag with insident on dated 19th Nov 2023 @08:51:46 time toll amount Rs165 debited from my fast tag at Chhajarshi toll plaza towards Hapur road but the car was parked at 300 km away location at home location Agra.
I recieved the alert debit massage of debit card at 8:56 am .
Please check...
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R
raj23an07
from Agra, Uttar Pradesh
Dec 13, 2023
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Toll amount debited Rs 165 from Chhajarsi toll plaza but car was at Agra location

Dear concern,
My car model number is DL-8C-AJ-0618 MARUTI ALTO800 CNG. Please refer CCTV footage of dated 19th Nov 23 as I have complaint to ICICIfast tag for trip no. [protected] .
Please check and resolve, such cases should not happen with any one.

On dated[protected]@08:51:46 time toll amount Rs165 debited from my fast tag at Chhajarshi toll plaza towards Hapur road but the car was parked at 300 km away location...
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T
THAKUR SAIN Negi
from Delhi, Delhi
Dec 4, 2023
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Misbehaviour of Sanawar toll plaza NH05 staff at Sanawar toll plaza

Address:NH05 sanwara tool plaza

In Sanawara tool plaza (Himcahal pradesh NH05 ) out 5 gates they always open two gates only .. due to this their heavy traffic jam, i have asked staff why Mr Sikander why two gates are open, at least open 3 gates to avoid traffic jam during peak time (Monday and Friday ) i am regular traveller of this road they always closed 80 % gates and staff are seating in corner for gossiping, today they try to flight with me when i asked to open other...
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V
viswanath bharadwaj
Dec 4, 2023
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Toilets at Kurnool toll plaza not maintained for ages

Address:Kurnool toll plaza

Toilets just after the Kurnool toll plaza, (Bangalore to Hyderabad) are in a pathetic state.
Broken ceramic ware, broken tiles of bathroom floor.
Seemed better to hold a full bladder rather than using these toilets.
Request NHAI KURNOOL to work towards repairing these....
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M
Mahendrakumar Pyarelal Jain
from Surat, Gujarat
Nov 26, 2023
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Violation of rules by Toll plaza personnel

I was passing by Mandava Toll Plaza where the queue was more than 100 metres. According to the NHAI rules, if the queue is more than 100 metres the toll plaza shall allow vehicle to pass free. But in my case I requested the toll plaza personnel to allow me to pass free but he didn't. And the amount was deducted from my bank account. This a pure violation of rules by Toll plaza. This happened with me quite a few times. I want refund for the...
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S
Shantveer1993
from GULBARGA, Karnataka
Nov 26, 2023
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

About the rude and disrespectful attitude of employees at toll plaza

Since waiting was more at toll plaza near Akkolkot Solapur highway near Valsang I have asked them move vehicle fastly else I won’t pay toll for making me wait more then 15min they are taking disrespectful with dirty words and also pushed me back manhandling done there was one boy with NHAI SYMBOL ON HIS SHOULDER TALKING VERY DIRTY WORDS LIKE HIS MOTHER NEVER Thought him how to talk .

Very rude attitude of employee of Toll...
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R
raj23an07
from Agra, Uttar Pradesh
Nov 23, 2023
Dec 13, 2023
This thread was updated on Dec 13, 2023
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Toll amount debited Rs 165 from Chhajarsi toll plaza but car was at Agra location

Dear concern,
On dated[protected] @08:51:46 time toll amount Rs165 debited from my fast tag at Chhajarshi toll plaza towards Hapur road but the car was parked at 300 km away location at home location Agra.
I recieved the alert debit massage of debit card at 8:56 am .
Please check and resolve, such cases should not happen with any one.

Or I will take legal action against Toll plaza under 420 and few more.br...
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A
Ashu Yadav bemetara
Nov 22, 2023
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Street Lights are not working in NH 30 may causes Accidents

Address:GUNRBOD, BEMETARA ROAD NH 30 CHHATTISGARH

I am from Gunarbod village Bemetara dist Chhattisgarh. NH 30 is crossing through Gunarbod village near Bemetara. So many street lights are not working in accident prone area declaired by NHAI in this village. Last few days so many accident already happens thanks god no casualty occured here. Please arrange authorised person to resolve this issue so many life can be saved....
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B
bhaskarjha
Nov 22, 2023
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Incorrect toll charge at Talegaon Toll Plaza

I was returning from Mumbai to Pune using Expressway on 18 Nov 2023.

First toll at Khalapur Toll Naka correctly deducted by Rs 240 at 10:41 am from Fasttag.
Second Toll at Talegaon Toll Plaza is incorrect. An amount of Rs 240 was deducted at 12:53 pm. It should be Rs 80.
My Car numberplate is MH12LP2415....
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T
Tanya5023
from Khanna, Punjab
Nov 20, 2023
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NH 44 Street Light working

Address:Khanna

Dear Sir,
I want to bring into your notice regarding the street lights not working on the area from Bija to Khanna on NH44 due to which chances of accidents are increasing as visibility is zero . Please look into this matter asap....
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R
Rampyr
Nov 20, 2023
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Wrongful deduction of toll

Vide txn I’d[protected] on 27 Oct 23 at 1003 am an amt of 585 has been deducted for veh TN 07 BT1176

The veh was never at ALEP toll but was at Kolkatta.

The wrong deduction may pl be checked and reversed...
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M
mehulu
from mumbai, Maharashtra
Nov 19, 2023
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Wrong toll of rs. 85 charged on my vehicle MH47AS5147

Address:Mumbai.
Website:icici fastag

The above vehicle is a TATA Ace Gold CNG vehicle registered at Dahisar, Mumbai RTO. this vehicle is charged for Rs. 85 at Vighaket tollplaza on 29.10.23 at 06:23:36 pm. This toll plaza is in Bigha Khet, Uttar Pradesh.
this vehicle is registered with Porter App in Mumbai. on this date my vehicle was in Mumbai. my vehicle has never traveled outside Mumbai.
I had registered with my ICICI fasttag with ref no-CMP[protected]...
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Dear sir / madam, my friend has entered outer ring road at muttangi around 2:00 am on 18 Nov 2023, after traveling for sometime vehicle wind shield was not clear so he made a quick stop on the left to clean his wind shield with water from the bottle he is carrying. Soon he stopped Nhai patrol arrived and threatened him to take the vehicle to police station for stopping the vehicle on ring road for emergency cleaning of wind shield. Out of...
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P
Preeti--
Nov 16, 2023
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Over deduction of Toll amount on dated 11-Nov-23

Myself Nitesh Chaudhary, traveled from Eastern Peripheral Way (from Duhai to Main Plaza Jakhauli) through Vehicle No. : HR20 Y0244, Fastag Barcode[protected] on 11 Nov 2023 (Saturday evening around 5.28PM),

Toll Plaza had deducted extra amount from my Fastag account (280/- deducted instead of actual charges i.e. 95/-) .

Number of times, same thing has been repeated.
It is requested you to take necessary...
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P
Preeti--
Nov 15, 2023
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Over deduction of Toll amount

Myself Nitesh Chaudhary, traveled from Eastern Peripheral Way (from Duhai to Main Plaza Jakhauli) through Vehicle No. : HR20 Y0244, Fastag Barcode[protected] on 11 Nov 2023 (Saturday evening around 5.35PM),

Toll Plaza had deducted extra amount from my Fastag account (280/- deducted instead of actual charges i.e. 95/-).

Although I traveled on 11-11-23, Transaction in Fastag is showing on 12-11-23, early morning,...
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S
sidd_55
from Mumbai, Maharashtra
Nov 12, 2023
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Toll Charged Double for MH 02 FY 8996

Toll for MH 02 FY 8996 charged twice at Mumbai Exit at Mulund on 9th November 2023...
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H
Himanshu Piramba
from Fatehabad, Uttar Pradesh
Nov 9, 2023
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Reminder For wrong deduction of payment from fastag

I have a fastag issued by paytm.
On 10 October 2023 at 11:15 p.m
I got a massage that my fastag has been deducted by rupees 130 for crossing the rohad toll plaza at rohtak. But i haven't avail the service as i didn't cross the rohad toll plaza at that time as for that i have raised a complaint on paytm but i didnot get any solution till now. So i am requesting you to look into this matter and resolve the issue as soon as possible...
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S
Sri Harsha nakka
Nov 7, 2023
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I want current pole in my area

Address:Kambhampadu main road, near nursery,, a kondur mandal, NTR district

There is no current supply in my area, , please arrange RHA current pole and supply to all public shops and houses...
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S
Samyaklasod
from Bhilwara, Rajasthan
Nov 5, 2023
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Bad washrooms

Address:Narayanpura, chittorgarh, Rajasthan

In narayanpura toll plaza washrooms were too dirty and there was no water in washrooms and outside washroom...
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