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National Highways Authority of India [NHAI] Complaints & Reviews

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Updated: Jun 2, 2025

Complaints 8448

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Bad 😕 It seems that National Highways Authority of India [NHAI] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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NH 25, Jodhpur Pachpadra, Encroachment

Inordinate delay in Exempted fastag application no: RO-CHE-23200266377 regd.

Inappropriate toll collection

About the rude and disrespectful attitude of employees at toll plaza

Misbehave complaint for murthal toll plaza

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challan of bike on badarpur toll road

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highway street lights not working

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Featured stories

Over deduction of Toll amount

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Triple charges on toll plaza

National Highways Authority of India [NHAI] reviews & complaints page 3

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Address: Vishnu Mandiram , house no 10, perumbavoor

Sir, My name is Vishnu Thampy. I am from Kerala. On 27/2/2024 I travelled from Perumbavoor to Thrissur. In between there is only one toll plaza, ie Paliyekkara Toll Plaza. Yesterday I had Rs. 185 as Fastag balance. When I passed through Toll Plaza in the morning I paid Rs.90 as toll. So then I had Rs.95 as Fastag balance. When only Rs.50 was need for return through the toll plaza, the employees informed I had low balance and issued me a fine...

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Vehicle no.CGAJ8009 crossed Limha Toll (Chattisgarh) on 13.02.2024 at 14:37:29, Rs.110.00 was deducted. I came back on same day at 20:56:42 again Rs.110 was deducted instead of Rs.55.00...

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I entered the Eastern Peripheral Expressway in my car (UP14FX...) from Dasna and exited from the Village Jakhauli toll booth. The booth has charged me Rs. 280 instead of Rs 105.
This is unfair, and I had to wait a lot to exit from the booth as well.
The details are as follows:-
TxnId: 0010002402260642270973
Date: 25 February 2024...

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I was travelling by my car from Bhadwasi Sikar to Dadiya toll Plaza Sikar Rajasthan (RJ SH-8) on 19th Feb 2024. According to government rules, local residents living within 20 kilometers of the toll plaza do not have to pay toll fees. Consequently, I requested Dadiya Sikar toll plaza team to let me pass as I am from Bhadwasi Village and it falls under local residence list, but they refused, mentally tortured and misbehaved with me. They are...

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Address: India

Sir At Ventothanpadi, the third ward of Kalikav Panchayat, wandoor Assembly, Malappuram District, Kerala
The road is being renovated. There is a hill here where there have been many accidents.
But even at the cost of 12 crores, instead of demolishing the hill, nothing is being done other than moving its tip a little.
Sir therefore I humbly request you to intervene in this matter as soon as possible...

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Address: Pune

I am writing to express my utmost dissatisfaction and concern regarding the appalling behavior exhibited by the staff at the Khed Shivapur toll plaza during my recent visit today.

Upon my return journey from Narayanpur, I encountered distressing conduct from the toll personnel, which I feel compelled to address:

False Claims Regarding Fastag Balance: Initially, the toll operator alleged insufficient funds in...

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Address: Jalahalli Cross,Bangalore-560057

From
B.Ramadurai,
105, Casa Serene Apartments,
Subrato Mukherjee road,
Jalahalli Cross, T.Dasarahalli,
Bangalore-560057

Dear Sir,

Sub: Huge rattling noise in NH4 from Jalahalli Cross to T.Dasarahalli signal due to ramblers

This is to brink to your kind attention a major problem affecting the residents of Jalahalli Cross, specifically the apartments owners...

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Address: House no. 648, sector 31, Faridabad

I have been asked to pay Cash 70 on my return, at toll plaza Badarpur even though the amount was deducted as whole on one side and on my return within couple of hrs it didn’t reflect. Pls advise refund. Thanks, details below:

First entry at Toll:

Your Axis Bank FASTag Wallet ID XX3342 for vehicle no. UK07AP4189 is debited with INR 35.00 on[protected]:31:59 IST for trip[protected] at toll plaza - Badarpur...

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Address: सांगली

सांगली से पेट नाका सड़क निर्माण अभी तक शुरू नहीं हुआ इसके कारण सांगली तथा आसपास के लोगों को भारी समस्याओं का सामना करना पड़ रहा है और सड़क की हालत बहुत खराब हो चुकी है उसके...

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On[protected] at 17:55 toll of Rs.105.00 (TxnId: 0010032402101755326848) was deducted at Badbar Toll while vehicle was at home full day. Please refund me the amount deducted and look into the matter....

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Address: Pachpadra

Dear Sir, near Village Bhandiyawas, Pachpadra on NH25, Jodhpur to Pachpadra, some people are encroaching within 50 feet of the road boundary, due to which I and the general public have to face problems.
Please stop this encroachment as soon as possible...

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Sir, the service road is being widened under the new flyover, abutting Trendset mall. Opposite Pillar 16 (entrance to Sai Nagar) there is 6x10 feet drain hole which can be a DEATH TRAP for pedestrians/bikers. It is full of murky drain water, often stagnant, breeding lakhs of mosquitoes.

Vijayawada Municipal Corporation claims it is NH responsibility. ALthough crores are spend on beautification this DEATH TRAP remains unattended....

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Address: Tirupati Motors, 47, Peenya Third Phase, Bengaluru-560058

Our vehicle KA02AA1051 was held at Devanhalli toll plaza at Hyderabad-Bangalore section on 03.02.2024 at 12.03.51 hrs. Our fastag has a balance of Rs.600/- in vehicle card and Rs.5000/- in CUG account also. and we have shared the screen shot also to the person incharge. The person incharge misbehaved very rudely and refused to entertain any complaint and shouted badly. finally we have to pay Rs.170/- as cash payment the receipt of the same...

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I was going to Narnaul civil hospital with my grand mother by my own car. The toll manager denied my entry after seen my defence I’d card along with movement order cum leave certificate. This happened at toll plaza buchawas national highway 152 D (toll plaza number is 13) approx at 1045 hrs on 01 Feb 2024....

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I crossed Kherki Daula Toll Plaza on Delhi Jaipur Highway NH-48 near manser on 25-Jan-2024 at 8:06:09 AM. Car number DL 14CE3717 I have a FASTAG placed, but toll person deducted 80 as Fine for Non Fast Tag. Instead on actual toll cost which is 80 rs and 80 rs was also deducted from my FASTTAG as well....

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Address: 5JVX+7W5, Bangalore - Hyderabad Hwy, Yerthiganahalli, Pujanahalli, Karnataka 562157

The traffic at Navayuga Devanahalli Tollway PVT LTD toll plaza has long waiting time consistently, and I would like to raise a formal complaint against them as they are failing to manage the traffic efficiently....

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Im a person with benchmark disability as described by right of pwbd act 2016. Ive applied for exempted fastag on https://exemptedfastag.nhai.org on August of 2023. Application number: RO-CHE-[protected]

My application has been pending ever since August. I've attached all the necessary documents to the website as well as got them checked with the NHAI RO personnel.

I've been waiting and waiting, yet there seems...

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Address: Ulunderpet

Website: Microsoft

Sir,
NH road strech from Perambalur to Villupuram ( Tamilnadu) are poorly maintained, and in pathetic condition, road are spotted with potholes with deep as 15cm.Its unsafe to drive in a such a roadway as it lead to accident and cause damge to vehicles.Take action immediately and also stop collecting toll....

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Address: Sasaram Toll Plaza, Sheosagar, Rohtas District, Bihar, 821113.

Sir,

I, Navnit Kumar, Tekra kalan, dumariya, gaya bihar 824221, [protected], [protected]@gmail.com, am filing this complaint against the toll plaza.

My car number is BR2N5323 and it has a FASTag installed. I was traveling from my home- Tekra kalan, dumariya, gaya bihar 824221 on January 14, 2024. On the way, I had to pass through the toll plaza at [Sasaram Toll Plaza, Sheosagar, Rohtas District, Bihar, 821113....

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Hello we were stuck in traffic in this week twice a time...if they charge lots of toll tax then why this happened.due to some reparing work on bridge this was happened...kindly return my toll tax charge....

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