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National Payments Corporation of India [NPCI] Complaints & Reviews

www.npci.org.in
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Updated: Apr 1, 2025
Complaints 4169
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357
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3812
Bad 😕 It seems that National Payments Corporation of India [NPCI] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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National Payments Corporation of India [NPCI] reviews & complaints page 31

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A
Asmitachhabra
Mar 20, 2021
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Contact number- [protected]
Mandate id 6112
Email id - [protected]@gmail.com
Amount blocked 14, 900, since 21st January.
My concern is regarding IPO in which i applied on 21st January (indigo paints) and that IPO was closed on 10 February . My concern is that the amount "14, 900", was blocked on 21st January that I used to apply for the IPO - INDIGO PAINTS, and since 21st January, the amount is still blocked. So, it has been more than 2 months now and the amount 14, 900 is still not released. I have already talked to google pay and my bank manager, as told it is not being held by them. So please raise this issue to the concerned department or a supervisor. Please co-ordinate with bank or google pay if needed. I sincerely request you to understand my situation as i need this money urgently. Please do the needful at the earliest.
National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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    S
    Surya Vemuri
    Mar 17, 2021
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    Address: Vijayawada

    Dear sir, I applied IPO for IRFC and given mandate but I didn't received my amount back please help me, Mandate application number
    +1 photos
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      K
      Karunesh Mishra Kashyap
      Mar 17, 2021
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      Address: Village - bharohiya ,post - ghaghasara bazar

      Sir ..
      I sent 3000 rupees sarvesh dhar Dubey's sbi account on 6 march but it is showing on the phone pay of that account but sbi said that the money is not in the account ...
      Please refund my money as soon as possible ..
      +1 photos
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        H
        Herbz
        Mar 17, 2021
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        Address: Lenskart.com, DBS bank

        I am not sure whom to raise the complaint against in this case. I tried to make a payment for a product from Lenskart.com on 30th Jan, 2021 from my DBS, Digibank account using their UPI ID under transaction reference No.[protected]. The amount was for ₹1414.82 which was debited from bank, however got the message from merchant site that the payment failed.
        Later I made payment from ICICI bank and the order was confirmed by Lenskart.
        Now when I am disputing the amount which was debited from DBS bank, they are saying that the amount was credited to beneficiary and declined the dispute.
        I then contacted Lenskart and they are confirming that they have received payment only from ICICI bank and nothing from DBS bank on 30th Jan.
        I am attaching the replies from both DBS bank & Lenskart and the screenshot of both my bank statements which shows the debit transaction to Lenskart.
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          B
          Bharat Lahon
          Mar 17, 2021
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          Fraudster called and told my account was hacked and asked for balance check, whenever I checked it displayed balance is zero. Later called me back and asked for OTP for my debited amount reimburse and amount credited in my account . Like this he made three transaction and all my money (50000.00, 42000 and 9000.00 and totall 101000.00) vanished from my account.
          +1 photos
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            V
            Vibhadaga
            Mar 16, 2021
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            Heranba industries limited rs has been cut twice from my account and I have not yet alloted shares
            Application no KX[protected]
            Plz see to it
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              C
              CS Shivam Kumar
              Mar 16, 2021
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              Respected sir/madam,
              Last night Money is transferred by me to a fraudster through phone pe app sum of Rs 4, 999. Fraudster phone number is [protected].
              My name is Abhishek and my contact number is [protected].
              please look in this matter and solve my problem.
              +1 photos
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                S
                shivam607
                Mar 16, 2021
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                Paid 1680 to lenskart using cred UPI which lesnkart not received, my amount is debited and is shown successful in cred but cred is saying that they do not have any transaction in their record and not returning my money . Moreover my Transaction number is same both in cred transaction history and my bank statement
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                  Z
                  ZYROGaming01
                  Mar 15, 2021
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                  Address: Ludhiana

                  I am a Delevery boy my parcel amout is 1340 costumer ask me say phone pay number then costmer send one Qr code the amount is 1 rs then costumer say you collect 1 rs i will say yes actually first 1 rs is debit then 2 rs add I will check costumer send one more Qr code the amount is 1340 parcel amount I will do same process then 1340 amount is debit for my back account costumer says send one more time then refund my full amount+ your parcel amount
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                    R
                    Ramesh Babu Angadi
                    Mar 13, 2021
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                    It’s company vehicle and used by previous employee, who has ICICI FASTAG and now I am using and I have recharged Airtel FASTAG and used for 5-6 months. Now it is showing as blacklisted..

                    Please remove blacklist, I am unable to apply new one and banks or airtel is unable to help on this.

                    It’s giving message, it already exists in ICOCI Portl and in airtel portal as blocked by NPCI

                    TS07FV0543, Mahindra Bolero.

                    Regards
                    Ramesh
                    [protected]
                    +1 photos
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                      A
                      Atul2094
                      Mar 11, 2021
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                      I have attempted to pay electricity bill on[protected] from BHIM application but the transaction failed and the amount not refunded to me.
                      Details are
                      Upi id: [protected]@upi
                      Transaction no.[protected]
                      Bill payment id :SB991057BXyUXYZsCSweJ
                      Amount:1625
                      Transaction status failed
                      +1 photos
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                        P
                        Prajwal_Suresh
                        Mar 10, 2021
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                        I've bank accounts in karnataka bank and sbi bank and recently closed my account in Pragathi krishna gramina bank..
                        But when I check the aadhar seeding status it is still showing Pragathi krishna!
                        I've visited my current bank branch (karnataka bank) regarding the same issue..they said it'll be done in a few days..but still now the issue is not resolved.because of this I'm not getting my scholarships.

                        So please consider my issue and change my aadhar seeding to either SBI or karnataka bank where my bank accounts are active!
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                          R
                          Radha855102
                          Mar 10, 2021
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                          Address: Pratapgarh Rajsthan 312605
                          Website: Saralservice. Com

                          Date 20.01.2021 ko withrdrwal 5000 ki rashi account me settlemnt nahi kar raha hai jabki 2 mahina ho gaya . Phone karne par koi santosh janak jabab nahi de raha hai. Mai phone karke persan ho chuka hu ab aap log hi mere 5000 ki rashi vapas dila sakte hai
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                            P
                            Prof B S SHARMA
                            from Bengaluru, Karnataka
                            Mar 8, 2021
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                            Address: Google pay India

                            I purchased gold of amount 2.5 lacs on google pay in April 2020. Since very next day I have been trying to selling the same on google pay.Till date I could not sell my gold. I have contacted several times to customer care but they are not providing any solution. Till date I have incurred a loss of fifty thousand and not sure that I can ever sell gold on the google pay. This is not happening with me but also with my relatives. This seems a great fraud . Please help me in getting my money from Google pay UPI.
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                              K
                              KUMETHA VEPAKSHI REDDY
                              from Delhi, Delhi
                              Mar 8, 2021
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                              My bank updated that npci is having issue from many days, so dbt will not work untill npci is back.

                              And no timeline is provided.

                              May i know when bank mapping will be back at npci.

                              I need to map as soon as possible
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                                Arjun2021
                                from Dausa, Rajasthan
                                Mar 7, 2021
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                                Resolved

                                Address: Nangal Rajawatan

                                Name:Freecharge Registered Mail id :[protected]@gmail.com Registered Phone:[protected] Account no:[protected] Reference /Transaction ID: UPI/Transaction ID:[protected] Date of transaction :24-july-2019 Amount:1000/- Beneficiary/Receiver Details: Account no:[protected] Problem Details: As per consumer said he transaction through Freecharge UPI and by mistake he fill same account number. and transaction successful and amount debited from his account but amount not credited his account he also contact to company but company not replied satisfactory response he want solution as soon as possible
                                +1 photos
                                Mar 7, 2021
                                Complaint marked as Resolved 
                                Dear, Sir, please help me
                                National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
                                Mar 07, 2021
                                Updated by Arjun2021                                 Dear,
                                Sir my old complaint no[protected] Date 26/08/2019 15:35:34 and[protected] Date 11/09/2019 15:51:17 so please cradit my money in my bank account
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                                  A
                                  Anils7575
                                  from Noida, Uttar Pradesh
                                  Mar 6, 2021
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                                  Mandate failed while booking IRFC IPO, and amount was booked yet the amount is not transferred to bank account after mandate fail.

                                  HDFC back asked to raise concern to NPCI.
                                  Connect to Zerodha as well they also asked to connect to NPCI.

                                  Not getting any reply from NPCI.

                                  Will be raising complaint to RBI.
                                  +1 photos
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                                    A
                                    amit@999
                                    from Sultanpur, Haryana
                                    Mar 6, 2021
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                                    Dear sir
                                    16/12/20 ko sayam 05:00 mare paytm payment bank accunt se 43500 rs ka fraud hua. Maine google par paytm costmer ka number seache ki to [protected] par call kiya to return [protected] se call aya is ne mera account se paise apne account me transfer kiya hai . Maine is se paytm bank ka aadress pucha tha to is ne kaha ki paytm ka koi bank nahi hai iska kamm online hota hai mai app ka check online clear kar du ga .Isne mugse any desk app download karwaya .Kyo ki mughe is app ke bare me kuch pata nahi tha iska fayada utha kar isne ye fraud kiya maine cyber crim me online or offline complain kiya fir bhi abi tak kuch nahi hua
                                    paytm bank wale kahte hai ki ham apko us admi ki jankai nahi de sakti jisne paise nikale ham police ko yah jankire dege
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                                      E
                                      Emmanuel Reddy
                                      from Noida, Uttar Pradesh
                                      Mar 6, 2021
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                                      Hi I purchased a used car and when I tried to apply a fasttag for the car bearing registered number KA03NB9664 it is showing your fasttag has been blacklisted by NPCI. Pl do the needful at the earliest.
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                                        P
                                        PIJUSH KANTI DEB
                                        Mar 6, 2021
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                                        Someone debit money from my account on 4/3/2021 at 1 pm. My account no is[protected].Ammoumt is debit by online upi transaction which is I don't know at the time.No one known my upi pin except me & I not given my upi pin to anyone .I don't know How did the transaction make.
                                        The transaction id is
                                        [protected] time 1:19 p.m ammoumt is 4884.48/-

                                        [protected] time 1.42 pm ammount is 20000/-

                                        [protected] time 1.46 pm ammoumt is 20000/-

                                        [protected] time 1.47 pm ammount is 4900/-

                                        I don't make this transaction .So I requested to you take necessary step about this transaction & please return my debited ammount.

                                        I have already change my upi pin when I know about it .
                                        Please refund as soon as posible.
                                        Thank u.
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