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National Payments Corporation of India [NPCI] Complaints & Reviews

www.npci.org.in
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Updated: Jan 22, 2026
Complaints 4226
Resolved
364
Unresolved
3862
Bad 😕 It seems that National Payments Corporation of India [NPCI] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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National Payments Corporation of India [NPCI] reviews & complaints page 9

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P
Priyankak@12
Mar 28, 2022
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I was in the process of registering for NPS account. I updated my details and uploaded the required documents. Then i tried to make a payment but got stuck at the payment gateway. Now I am trying to log in using my acknowledgment id and date, but I am getting the following error"

"The response from the Payment Gateway for the payment attempt against this acknowledgment number is awaited. We request you to wait for the re-try of the payment process for registration in NPS #"

Ack id : 11064119
Ack date : 28/03/2022
National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
Mar 30, 2022
Updated by Priyankak@12 It's not resolved yet.
Mar 30, 2022
Updated by Priyankak@12 It's not resolved yet. Please do the needful urgently.
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    P
    Prashansa1
    from Jagadhri, Haryana
    Mar 22, 2022
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    Respected Sir,
    I have made four transaction from Google pay each of Rs 8650, Rs 5500, Rs 8650 again & Rs 5500 again to Fraud person who cheated me against Helicopter service for Mata Vaishno Devi. I asked him book 5 tickets so in total he took from us Rs 28300. Sir neither he booked the ticket nor he has returned the money. He did a Fraud with us. I am a small School Government Teacher. I don't have that much of income. I have to pay loan from this salary as well. Please Sir help me in getting the refund. I have complaint about this in bank as well. But they have put it in Shadow amount which we are not able to withdraw. Complaint number is attached herewith. I am requesting u sir please help me in getting the refund. I will be very thankful to you.
    Yours faithfully,
    Vishesh Bansal.
    National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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      Z
      zicopooh
      from Sikar, Rajasthan
      Mar 21, 2022
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      Address: Sadabahar colony,kabwarpura road,po-sikar,pin-332001

      On 30.08.2021, I made four transactions as an agent from a fraud site(www.kk6ab.com) cheated me.I made four UPI transactions from my IDBI BANK (ac no-[protected]).(1)UPI TRANSACTION[protected], Rs.500 was paid via googlepay. (2) UPI TRANSACTION ID[protected], Rs.500 was paid via googlepay.(3)UPI TRANSACTION[protected]..Rs.1891.16 was paid..(4)Transaction id upi[protected]..Rs.6412.36 was paid...In transaction 1, 2, 3 the beneficiary ac no[protected] and IFSC-SBIN0016209...Transaction 4-The beneficiary ac[protected] and IFSC-ICIC0000001...I WANT MY MONEY BACK IN MY AC.IDBI BANK HAS NOT YET REFUNDED ANY AMOUNT DESPITE ASSURANCES.MY PHONE NO -[protected] AND MAIL [protected]@gmail.com...
      National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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        P
        Prasad Kancharla
        Mar 18, 2022
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        Address: Chandanagar, Hyderabad, Telangana

        Requesting to remove 'Request' option from payment APPs.
        As name indicates 'Payment APPS' should be for payment purpose only. Due to available 'Request' option we could see many fraudulent transactions, our cyber crime team can help if statistics required.
        Some possible suggestions are:
        1. You may categorize APPs with and without 'Request' options. Users may chose appropriate APPs while installing.
        2. By default responding to 'Request' option should be disabled, users can enable if they want to respond to 'Request'
        3. Instruct APPs to build some signs or colors to differentiate whether users are receiving or paying money.
        4. 'Request' option should not send any SMS with link to respond.
        National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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          S
          SureshaH
          Mar 15, 2022
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          Address: hanchinal camp karnataka

          My aadhar is seeding to yesbank but in
          Aadhar website shows my old closed account due to this schlorship not getting please solve the issue
          Bank account number-[protected]
          Aadhar number[protected]
          National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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            S
            saroon mangrati
            Mar 14, 2022
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            Address: Pokhriabong bazar, Near state Bank of India

            I did a txn on 28/02/2022 the tranaction got failed but amount debited from account and yet not reserved
            National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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              A
              Akash582
              from Mumbai, Maharashtra
              Mar 13, 2022
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              My adhar not seeded with bank .
              National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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                J
                Joti Singgh
                Mar 11, 2022
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                Address: Korba chhattisgarh

                [protected] ko mujhe ([protected]) is number se call aaya ki tumhare papa ki jaan khatre me hai turant 30000/- phone pay(UPI) kro.. Ghabrahat me aakar maine[protected]/- total 30000/- transfer krdiye the..

                Maine iski complain bilaspur police station me 31-01-22 ko darj krai thi..
                Uske bad apne SBI MP. Nagar korba branch me bhi sikayat darj ki.

                Mera complain id number 83028833 hai
                National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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                  M
                  Muralikrishnan H
                  from Hyderabad, Telangana
                  Mar 10, 2022
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                  I had fastag with SBI but it has been surrendered. My vehicle number( TN10BB4209) is still showing as blacklisted and its causing problems to cross Tolls

                  Need your help to remove my vehicle number from Blacklist
                  National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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                    R
                    Rakhu Das
                    Mar 10, 2022
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                    Address: Gharmora gaon, P.O. -Gharmora, Dist-Lakhimpur

                    I transection a upi in Paytm on[protected]. Did! transection It was failed but the amount was debit and the acoount of 2nd person has not been credit till date! So refund my money soon! I pray politely!
                    My UPI Tran. id-T2203050650039827742216
                    Amount- 200.00
                    [protected]@ybl
                    Debit from - Assam Gramin Vikash Bank
                    Phone no(Register)- [protected]
                    National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
                    Mar 10, 2022
                    Updated by Rakhu Das                     I transection a upi in Paytm on[protected]. Did! transection It was failed but the amount was debit and the acoount of 2nd person has not been credit till date! So refund my money soon! I pray politely!
                    My UPI Tran. id-T2203050650039827742216
                    Amount- 200.00
                    [protected]@ybl
                    Debit from - Assam Gramin Vikash Bank
                    Phone no(Register)- [protected]

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                      R
                      Rakhu Das
                      Mar 10, 2022
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                      Address: Gharmora gaon, P.O. -Gharmora, Dist-Lakhimpur

                      I transection a upi in Paytm on 01\03\2022. Did! transection It was failed but the amount was debit and the account of 2nd person has not been credit till date! So refund my money soon! I pray politely!
                      My UPI ref. No[protected]
                      Amount- 4000.00
                      VPA-[protected]@paytm
                      Debit from - Assam Gramin Vikash Bank
                      Phone no(Register)- [protected]
                      National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
                      Mar 10, 2022
                      Updated by Rakhu Das                       I transection a upi in Paytm on 0132022. Did! transection It was failed but the amount was debit and the account of 2nd person has not been credit till date! So refund my money soon! I pray politely!
                      My UPI ref. No[protected]
                      Amount- 4000.00
                      VPA-[protected]@paytm
                      Debit from - Assam Gramin Vikash Bank
                      Phone no(Register)- [protected]

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                        B
                        Bhaskarbasi
                        from Bengaluru, Karnataka
                        Mar 7, 2022
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                        Address: Bangalore

                        T2202251931284275915451
                        ICI368e92fb2f9d4fbcb33582652b6fefb5
                        My phone pay transferd id 25thsame day i have paid make need full
                        National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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                          R
                          ramesh bpt
                          from Mumbai, Maharashtra
                          Mar 2, 2022
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                          Address: No 56/99 A-5 arun kritika apartment, ellaiamman kovil street, West Mambalam

                          When I was trying to use upi method of payment not able to do it shows that which number linked in to bank incorrect.i was checking in bank about this problem they are not solve this problem
                          National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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                            N
                            narendra telaganeni
                            Feb 28, 2022
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                            Sir
                            I had made transaction on 23 of February 2022 through gpay and transaction is failed. The amount is debited from my account and not refunded to my account till now.
                            Please go through this mail and help me
                            Bank name: sbi
                            Transaction ID:[protected]
                            National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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                              N
                              narendra telaganeni
                              Feb 28, 2022
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                              Sir,
                              I had made a transaction on 23 of February 2022 through gpay .The transaction is failed but amount is debited from my account. I raised a complaint also but no one is responding to it. Please go through this mail and help me
                              My transaction amount is 1, 00, 000
                              My bank name is sbi
                              My transaction ID is[protected]
                              National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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                                A
                                Agrim Singhal
                                Feb 24, 2022
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                                Dear sir/mam
                                i successfully submitted my application for aadhaar seeding in my new bank account to receive my scholarship/government subsidy into my new account but npci only still show my old inactive account, i submitted application for seeding 5 to 6 times but npci mapper does not show my updated account till now and due to this my scholarship is not get credited to my respective account it only show transaction failed. Now, who is responsible for this, i did my duty to submit application in bank. Now, it's your responsibility to link my account with npci. I want my scholarship. I also disclosed my adhaar number for your reference.
                                Adhaar number is[protected]
                                National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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                                  ವ
                                  ವಿಶ್ವನಾಥ ವಿಶು ವಿಶ್ವಕರ್ಮ
                                  Feb 23, 2022
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                                  I will give the adhar xerox copy 17/1/2022 not updated so plz link my adhar card number[protected] to my savings account [protected]
                                  National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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                                    S
                                    sudhansu kumar Patel
                                    Feb 22, 2022
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                                    I have done the transaction on 14/11/2021, but still its showing as pending. Its more than 3 months, still i have not got any resolution. please resolve the issue as early as possible.

                                    my account number: [protected]
                                    transaction id:[protected]
                                    amount: 6826
                                    Date: 14/11/2021
                                    VPA: [protected]@HDFC0000182.ifsc.npci
                                    National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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                                      S
                                      Subramanya CR
                                      Feb 22, 2022
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                                      An amount of of 6000/- was transferred to Mr CBL Hegde on 08/12/2019, vide transaction number[protected], AC No [protected] through my BHIM application, mobile number [protected], which is linked to SBI account number [protected] and the amount is not re-credited to my this account till date inspite of many correspondence . Complaint is against BHIM application as they have not sent back the amount to SBI.
                                      National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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                                        I
                                        Iqbal fayaz
                                        from KUPWARA, Jammu and Kashmir
                                        Feb 22, 2022
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                                        Address: tawheed pora kalaroos kupwara

                                        Dear sir/mam i successfully submitted my application for aadhaar seeding in bank to receive my scholarship but after knowing my aadhaar card is not linked with NPCI by scholarship status, i again submitted application for seeding 2 to 3 times but my Aadhar is not seeded till now and due to this my scholarship was not come. Now, who is responsible for this, i did my duty to submit application in bank. Now, it's your responsibility to link my account with npci. I want my scholarship. My aadhar card number[protected]
                                        National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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