Nokia India Complaints & Reviews

Dear sir I purchased a new nokia 820 on 29/1/13 from a local retailer of rishikesh(laxmi computers, railway road rishikesh) there is a problem of calling time and blank display. When i went to nokia care ( telepoint computers 34, railway road, ridhikesh). They told me that it will take 15 days to be repaired. So, i given my phone on 14/5/13 after 1 month they give back my phone on 12/6/13 but the problem is not solved. Again i give my phone on 14/6/13 and received it on 22/6/13, the same problem occurs and on next day i submitted my phone and received it on 8/7/13. After two days i.e. 10/7/13 i again submitted my phone and received it on 24/8/13 . After a long day of processing the problem is not solved, i just wasted the 4 months warranty on this process and i used my phone only for 2 months. It is a request to you to solved my problem as soon as possible otherwise i registered this complain on consumer forum. The details of my Nokia phone is as under:- Model- Nokia 820 D/o purchase- 29/1/13 IMEI no. [protected] Name of purchaser- Kuldeep Rawat Mobile no. [protected]

i have purchased a Nokia Asha 305 on 25/04/13. it was creating problem since starting after 5 days i have visited to Nokia care because it was hanging while.. they have upgraded my cells software and told me it will now work fine but issue was still same after an month the out going voice became poor again i went to c-care they told me the mouth piece of handset in not working it needs to be replaced and you have to submit Rs-525/- (my set was in warranty) i said i was under warranty so they told its companies policy i[censored] have to get Ur handset repair in Nokia so you have to pay Rs- 525/- and we will provide u the warranty for another 1 year i deposited the amount and left my handset... after 16 days i got my cell back but when i checked it out the problem was still same .. after 2 days i again submitted my cell and got it after 11 days on august 14/08/13 but the issue was still same now finally 3rd time again have been submitted my handset on dated 17/08/13. now i m really fed up of all this and they need the handset to be changed by company but they r not changing it n again sent to me the same.... but now i will not going to receive the handset from c-care because i m suffering since 2 months and from the date of purchase i cant able to use the set for a month and problems were started kindly take some strict action and make my handset replaced... thanking you [protected] Shubham

I extended my mobile warranty for one year by giving rupees 1450. some days back I was having problems in the handset so I went to the nokia care centre and they told me that because of water entering in mobile the problem has occured and they said that warranty is not applicable in such cases and warranty for my mobile is cancelled for future also.When I was extending my warranty they didn't told me about this and they said everything will be repaired of mobile body . and now they are even denying to give my rs1450 back. so please help me sir

I'm using Nokia 6303I Classic for the use of GPRS , but recently I'm unable to use GPRS on my phone, an error showing on my phone is "subscribe to packet data first" I'm change my internet settings but nothing is working, and this remarks also appears when I intend to use multimedia message sending system (SMS) simultaneously any other application with internet also occurs this problem ,kindly do something and resolve this issue at your earliest convenience .

Before some time i purchased nokia asha 311 mobile phone. Nokia confirmed these phone as smartphone and have a front camera. front camera available is available when we see the phone. Near ear side speaker but in phone there is no any option in which i can use front camera. I want to claim on nokia for the same. They made me fool. But I want to show them power of consumer. Please help me.

I bought a Nokia phone ASHA 302model bearing IMEI no[protected] on 26th sept in hyderabad for Rs.8,000/-(eight thousand only).It was working fine until 16th aug 2013 when it accidentally fell in water.I removed the battery immediately an dried up the phone under the fan for 24 hours.The phone started working normally but the display was blurred on the display screen.I took it to a mobile repair shop and was told that the LCD display paper needed to be changed as it got wet and was advised to go to the authorized Nokia Care Centre in MG Market (tel-91-[protected] &[protected].. went there on 18th aug and asked if could be repaired under warranty as the phone was still under warranty but was told that display problems are not covered under warranty and i have to pay the repair charges.I agreed and got it repaired in half an hour by the technician SUMAN.I was asked to pay Rs.16,00/-(sixteen hundred only).I asked for the actual costs and was told by the Counter Clerk.Mr.S.Pradhan that servicing (Rs.1,300/-) + LCD paper cost (Rs.3,00/-). I paid the amount of Rs.1,600/- and asked for a receipt & job card statement but was told that no receipt is ever given and no job details can be given.I just left as I was in a hurry to get back to the hospital.I came home and saw that the phone's battery was getting discharged every 2 hours and called back the Nokia Care Centre.I was told that it takes 3-4 hours to fully charge the battery and put the phone for charging.I charged it fully for 6 hours and again the battery was getting discharged in 2 hours.I then checked the battery number and saw that the battery inside was different and lodged a complaint online to the contact centre of nokia india on 18th aug evening...I got a mail from them on 19th aug 2013 as below.
Our team has received your email and your service request number is 1-[protected].

Please allow us to handle the details of your case, and we’ll get back in touch with you shortly.

Not satisfied with this I went back to Nokia Care Centre In MG Market,Gangtok where it was repaired. And demanded a receipt and job card details.I was told by the counter clerk Mr.S.Pradhan that the man who repaired it was unwell and did not come for work and that I could get in the next day.I went back on 21st august and again was told that tthe receipt and job card cannot be given. I threatened to complain to the police and returned.In the evening on 22nd august,, I got a call from the owner Mr.Karma(tel [protected]).He said that his ooffice did not have records of the repairs carried out and amount charged as his staff had not entered the same in his office records on the computer and he asked me for details of the phone model,IMEI number . I gave him these details .He then told me that his counter clerk Mr.S.Pradhan has erred & apologized for the mistake.He further told me that Mr.S.Pradhan was not answering his calls and that he would send Mr.S.Pradhan to my hospital with the battery & receipt the next morning.Finally at 5.30 pm,Mr.S.Pradhan came to our hospital,accepted his mistakes and gave me the original battery with the Nokia hologram & the number mentioned in the original receipt on purchase on 26th sept 2012 in hyderabad.he further gave me a hand written receipt for Rs.16,000/-(Sixteen thousand) and refused to give the computerised job card details.He demanded that I return his duplicate battery but I refused and told him that he can get it only after he gives me the detailed job card and that he would have to refund me the Rs.1,600/- he charged me.Till today he has not come back.I request the forum to take cognisance of this organised fraud by authorised service centres and punish them stringently so that the public are not cheated any more.

Hi Team, I had bought the device in May this year. For the last one month I have been experiencing poor call quality and sometimes no sound from my side. Assume the mic is not functioning properly. I have been to the nokia care 3-4 times and they say that they do not have the mic for 720 in stock. Please suggest a solution as this is getting very annoying. I get a lot of client calls and this cannot go on like this. Regards, Sajith.M

i purchased Nokia Asha 305 on 18-July-2012, it worked fine till 1 year but now after warranty has expired i have started experiencing problems. my handset's mic is not working properly. it requires me to stick my mouth to the mic and then speak, even though the level of voice is too low. please suggest some solution.

NOKIA ComplaintI have purchased Nokia Lumia 720 on 10th of julyand the very next day I faced a techincal problem in it, backlightwasn'tworking. I took the handset to Nokia gallery and they checkeditout,but the problem was not sorted out, however the inchargepersonover there Mr. Binoy Varghese told me that he will sent thepiece tocompany and will find out the solution. After more than aweek, when Icalled Nokia care centre Mulund they replied that since mymobile isirrepairable it would be replaced by NEW HANDSET and asked metocollect new handset( and between this period I didn't get asinglereply from nokia care) .I visited the gallery I gotthehandset (which accordingly to them is considered a new handsetdon't know as per what logic) but it's condition waspathetic and worsewith scratches all over the bodyand also a big damage on it's backpanel it was not even fully lamineted, so sealed pack or labelledpack is out of the question I have refuse it, after 8 days I have got another hendset there was also with scratches all over the body ,What the hell is this???? a brand likeNOKIA provides a service like this???I think Nokiacompany is not at allinterested in handling customer queries, problemsand is unable togive solution.I would like to know the reason ofall the inconviniencecaused to me and also need PERMANENTSOLUTION, I had returned back the handset which was replaced from thecompany at 31 july 2013 and I have called at nokia gellary mulund at 16 aug thy told me thank u to reminding us for ur issu and to day this is 22 of aug I did'nt got a single cll from tham, I request to suggest me what to do about itI had already visitedNokia gallery 12 to 15 times and have called at nokia had ofice at minimum 20-25 times haven'tgot the solution yet, this time I request you to sort out the issueASAPPlease find below the details of the jobsheet:-Job Sheet Number :[protected]/130715/28my 1st ESN/IMEI Number was : [protected]

I bought Nokia Lumia 520 Mobile Phone on[protected] evening from S.H Mumtazuddin Times (P) LTD, add: 171 A&B Lenin Sarani, Kolkata-700013. At night as i opened its camera and its screen became green. As 18-08-13 was sunday i went to retailer on 19-08-13 i.e monday and told the issue. Retailer did reset the phone and camera began working and i took it back home. On 20-08-13 when put a memory card in it i found the phone memory and external memory both not opening. On 21-08-13 i went to retailer and Nokia Service center both and requested to replace the phone. Both refused. And atlast Nokia service center has kept my phone for repair gave delivery date on 05-09-13. A brand new smartphone of Nokia could be such cheap quality that i could not use it single day properly. And nokia service center has provided me a dam old nokia C3-00 model phone for temporary use till i get back my old phone and given an approx value of it: Rs 5800. That means if any malfunction causes or lost this old phone, i have to pay Rs-5800. In market nobody will pay max. Rs 1000 for it. Nokia is doing such bloody tricks, producing cheap products and harrasing customers.

i m using nokia e7 from last two years. my phone got the problem of charging in 16 july 2013 m going to nokia customer care service centre ghazibad rajnagar where change the charing jack but after this my phone doesn't work anymore.. they say that now ur phone have motherboard problem but before my phone works very well they charge ruppee 1450 for changing charging jack but my phone now not working.. so i want my whole phone money back with charing jack charge..

Dear sir,

I am vijay mukati from khargone m.p.i bought Nokia lumia800 on[protected] from lucky communication khargone m.p.my mobile is improper work.swtiching off problem to continue any work. complain to nokia care centre khargone to[protected] but not response to me.my mobile is under warranty period.
magar unka kahna hain mobile per pani lag gaya hain.mobile to din bar ghar rehta hain. paani lagne ka to sawal hi nahi uthata.
please iska samadaan jald se jald kare.
The detail is follw
IMEI NO. [protected]
JOB SHEET NO.[protected]/130719/5

SAMADAN KARKE PLS INFORM KARE..
NOKIA SE HUM DIL JUDE HAIN BAROSA TODNE WALI BAAT MAT KARNA.


VIJAY MUKATI
KHARGONE M.P
[protected]

i have purchase a nokia c505 (IMEI-[protected] ) dated 01.04.2013,after that my phone's touch does not work,i send to nokia care at bankura,after servicing my phone can't work poperly,farther i go to nokia care and this was go on for Saven time.Still my phone does not work.Please solve my problem as soon as possible. thanking you
Sabintendra pal

Hi.my phone is having trouble when downloading signed versions o[censored]tilities,games,browsers etc. It is showing no valid certificate. I dont recognise this problem. I went to nokia care they are telling to update software,but i updated software for so many times, same problem is repeating.so what is the problem? Please send your solution to my mail address.thank you.

I, Luckshika Ulaganathan, purchased a Nokia Lumia 920 on 23rd January, 2013 for Rs. 37,750. I had given it for repair of the SIM tray as it was not recognising the SIM card to Nokia Care in Tiruchirappalli, Tamil Nadu on 17th July,2013. They replaced the phone with a new Nokia Lumia 920. But the screen started flickering and had a poor audio quality. On 2nd August, I returned the phone back and they promised me to deliver a new model by 12th August but assured me that it will reach by 10th August. They gave me a old model of Nokia C6 which was not working properly. When they were contacted on 10th August, they said it has not been delivered and promised to deliver it on 12th August. On 12th august, they said the phone has not reached and they will not be able to specify a delivery date.
I then contacted the Bangalore Nokia care Center which is the main branch.
They said they are not sure when it will be delivered and said it will delivered within 3-4 days without any confirmation.
I request you to look into this as it has been a month since I am following upon this session without any progress. This service is completely unexpected from a brand of this kind.

Yours sincerely,
Luckshika Ulaganathan

I bought Nokia Lumia last month. I am facing issues since the day I purchased it. I am not able to hear caller's voice properly many times and even caller is not able to hear me properly. This does not happen all the time but off course on many occasions. This problem happens where there is not signal issue.
I have visited Nokia care regarding the same, but they told me there is no issue in the phone. But when I check on internet a lot of people who have Nokia 720, are facing same issue.

Please suggest me how can I get my money back from manufacturer since they have launched it in market without proper testing.

Thanks
Manish Kumar
[protected]

I purchased a cell Nokia Lumia 520 from Mobile Store Patna on 5th of June 2013.. After using a couple of days i experienced excess overheating in my cellphone.. I visited Nokia customer care but they said it is not a problem at first.. after using 10 more days i again visited customer care as the issue was really annoying.. on 15th june they just updated the cell n gave me back the cell.. i went there 3rd time on 27th june as the issue was not solved.. they said then that the cell will go to head office n will be repaired/replaced according to the nature of my cell's issue.. they called me on 29th june saying to collect the cell as it is repaired.. i went there to receive but i got disappointed again as the heating issue was not solved.. they said that they will send this time surely to delhi and they did on 29th june.. my cell reached after a month n i went there to collect it again on 25th july 2013.. this time also the issue was not solved..the manager himself admitted that the cell is defective and promised me to replace it and for that he needed to send it again to delhi.. on 25th july itself i submitted my cell fr the 4th time n i then went on 8th of august to collect it.. upto my dismay n harassment the cell was exactly the same n was not repaired again fr the 4th time.. they still accepted that the issue has still not been solved.. i am really frustrated by the behavior n service of Nokia.. i then took my cell losing all hopes that it will b repaired.. i ddnt expect this kind of tardy service from nokia even though my phone was brand new n was in the warranty period.. i feel cheated by nokia..

the name of the nokia care centre is Rooprang telecom, the executive's name is Dhirendra kumar, the engg's name is Rahul n the manager's name is Rashid..

i hope i will get justice..

Dear Sir
from last two month i had faced the problem with nokia. in the month of may i had given my nokia c6 to nokia care for 2nd time ,it gives a problem daily they will take 1month for repair after that it will handover to me and said that if again problem will occure will replace the handset within 4 to 5 days again same problem will start and now they want me to again try that handset ..and no one replay properly .backend team also not contact to me.


please help what to do...

thanking you.

I am dis appointed with the NOKIA bcoz i have visited 2 times at nokia customer care regarding defect in outer body of my Nokia C3(s. grey colour) . But they have not properly responded regarding what I do to cure the defect in my phone"s outer body. Now my friend has told me that he has replaced his C3"s outer body with same colour of mine free of cost from Nokia care centre. This is so strange that how NOKIA formulated its rules and policies for its consumers . Please help me to cure the body defect of my NOKIA C3 Phone. Iwill be thankful to you.
Your Faithfully,
Gurinder kaur
cell no-[protected]

Your service is NOT good at all, so POOR, WORST ever probably because the technicians working there have no knowledge about software and hardwares.

My Lumia 520(3 months old) has a problem, it restarts randomly once every day. Not sure when but I can tell you that it happens for sure, because whenever it restarts, the sound volume level resets to 15, and always I have to set it to 21. It is so annoying to have such a melon, so I decided to give it to Nokia Care to identify the problem after trying all those steps like resetting to factory settings, checking the battery and all other things like changing the sim card etc.

At Nokia Care, they said that there is no problem with the hardware, so they upgraded the software(OS). But after returning home, I checked the OS version, it was the same as earlier, which is the latest already. Few minutes later, when I was using the phone(One Note), it restarted again.

This time, Nokia Care guys told me that they are going to use the phone for couple of days to observe the behavior, then only they can send it for repairing if they find any issue. I got pissed off, asked them whether they are going to look at the screen constantly all the time. They said that is the only way to find if restart happens automatically. However, I could not let them use the phone for such dumb testing. Probably because you don't have any software or hardware tools to find out such fault! That is hilarious. I just wanted a replacement for that it you couldn't find the issue rather then doing random tests on that.

Okay I am now going to live with this until I buy a new phone, won't be obviously Nokia. Till then I will suggest each and every person I meet not to buy such craps(services are poor too) to end up in such a situation. I am going to post it everywhere, whenever I find time to do so.

All I need is a replacement. Again, it will be your decision whether you want to replace it or not, but one thing is sure, I will make sure that people know about it how pathetic your service is. It's again because, the technicians couldn't identify the problem, now they want to use the phone for couple pf days until they see a restart, and when they see it, probably they would send it for repairing. As per them, this proces might take 10 to 15 days. If they don't feel any problem, they would return the device without sending it for repairing. My question is, do you perform such DUMB testing on a SMART phone? What if that guy is sleeping when the phone restarts? lol. Don't you have any software or hardware to identify the fault? If no, tell me how your guys at factory going to solve the problem?

Whatever it is, I need this device to be replaced ASAP, because it's just 4 months(actually less when this problem started a month back) old.

Afterall, it is all about the ethics a company can have in their business. People will know about it how ethical your business is, if you talk nonsense in such cases.