Nokia India Complaints & Reviews

touch screen of my nokia c2-03 was not working. In service centre it was changed but after that bluetooth has failed. i told this to nokia service centre but they dont agree and telling me to again pay to change bluetooth hardware (which was working before touch screen change).
nokia service centre-meenal arcade, 1st floor, nal stop, karve road, pune.

I have buy a cell phone Nokia Lumia625 in last week and there is a problem create on 2nd day in sound key .I show my cell phone on Nokia Care, Jaipur they told me that you have to pay for this service 700INR because this is a physically damage and i have use as normally.

Hi,

I have given my nokia 5800 mobile for service of random automatic shutdown(primary) and display problem.
My camera and MMC side is not available when i hand over to them when i gave to them.
They have given job sheet and will give back in 3 days. After 3 days i followed up and they said will call me in in evening. After frequest followup they called me for unlocking mobile. I told my lock number and unloked. They told the issue is liquid lock and display problem. They told for liquid lock 450 and software update 200 = 650 is needed for service charge, For Display changing they need 2000 rs . I told no to display change, I asked liquid lock alone to be done. They said they can't do that alone. They will do liquid lock and software update for 650. I said ok.

After 4 /5 days i asked again for my mobile. They said to come to their place They given back with my mobile with camera button destroyed. Camera button not in phone. I told if you give another camera button, then only I will accept my camera. they told wait for another 3 days. They asked me to receive the bill and they will give the give new camera button after 2 days, . I disagreed. they told to wait for 3 days,

After 3 days, I called them and they told they are ready with new the camera button.
When i asked to get my camera, they have given my mobile with one old/(different color)Junk (damaged)camera button in my mobile. It dropped down when i rotated. I asked for new camera button. They disagreed to give and they gave back my mobile and they have job sheet. Please do the needful

DEAR SIR; ON SEPT 20 2013 I PURCHASED NOKIA HANDSET ASHA 501 DUAL SIM, BUT DUE TO ITS BAD PERFORMANCE I AM NOT ABLE TO USE OR SWITCH TO ANOTHER NOKIA HANDSET. 1. WORDS / FIGURES ARE TOTALLY ILLEGIBLE ON SCREEN RIGHT SIDE 2. ON TOUCH SCREEN YOU HAVE TO PRESS HARD ON RIGHT SIDE OF SCREEN LETTERS AND THEN IT GOES THROUGH RESULTING LOT OF TIME IS WASTED. TOUCH SCREEN NOT USEFUL AT ALL 3. EAR PHONE NOT WORKING 4. SCREEN DISPLAY IS DIM 5. BATTERY DOES NOT LAST LONG AS PER ADVERTISEMENT / SHOWN BY NOKIA 6. FEATURES ARE NOT AT PAR WITH NOKIA SET LAUNCHED EARLIER 7. CAN SWITCH OVER TO ANOTHER MOBILE SET AND WOULD LIKE TO HAVE FULL REFUND OF THIS MOBILE (NOKIA) Regards Krishan Grover

I have purchased Asha 501 in Mk Mobiles, Below Ahiruchi Hotel, SD Road.Secunderabad for Rs.4800/-.They have to give free insurance on the handset from company which is giving free.They are asking another 400/- to give insurance. They are making fraud.Take action immediately I want my insurance on my handset which I purchased today at 5pm.

Let me start the things from beginning, I had purchased your newly launched mobile phone from series of Nokia Asha, and model number is Nokia Asha 210 on 29th August 2013 and in the box I got voucher which was indicating that NOKIA MUSIC will be free for 03 months but when I tried downloading songs by using nokia music app it did not allow me to download the Same and it throw an error as "your subscription has expired for registered phone, IMEI[protected]" under music account. I was quite embarrassed by seeing this in such a Brand phone like nokia since I was using this App on the second day of purchasing phone. After tried lot finally I had registered my Complain on the nokia website along with all the detail. You may refer the attached email for the same even. But I did not get any response from you people. Hence, on the next vary day I had made call in your customer care i.e.[protected] and explained her about this problem, the lady who answered that call she was showing a attitude of Solving my all concerns on the call even but she said that she has taken the complain and I will get a call in next 24-48 hrs and this problem will get solved in one go (the length of that call Was around 30 mins which was not free for me at a tall). I had waited the said time frame but unfortunately I did not receive any call from you nor the problem been solved since the same problem is still exists in my phone. I got a email by stating that To provide some details which was already shared on call and in my complain which was registered at your website, nevertheless I shared the said details again but you people sit silence nothing like anything and this way was harassed me lot. It was only the single problem which I had shared with you please find below few marathon of problems which I am facing with your phone and I am not able to decide that am I only who is facing this problem or everyone is seeking with the same issue. Kindly have a look on the below issues as well. 1. As explained that Nokia Music is still not allowing me to download the song and giving the same error that your subscription has been expired where as it was free for three months but I am not able to use this app since the day I have purchased this phone. 2. You have given a second application in your nokia Asha 210 as "You Tube" which very impressive and interesting but when we tried to run some videos it gives an error as “Application error “in almost every play. 3. You have dedicated a key for facebook but when you start chatting with your friend, the condition of this application get like your you tube app i.e. its gives an error that "Condition of this app is slow and gives a option to close the same", Not sure why are you people installing those apps in your phone which are not performing well. 4. inside a voucher on the box which state that “Self portrait voice instruction feature for the perfect self image" which is no where in the phone. 5. Whats app conditions are also like as your another APP condition. 6. on the same voucher you have written that " Fast editing and easy sharing of images to social networks" which doesn't mean that if you want to share anything on social networks then you have to waste your at least half an hour. Request you to do not write these things to just impress customers, please write only if you can deliver that. 7. When I had purchased this phone before a month ago it was working a quite good since there was a lots of problem which I have already shared with you here but now it’s working very slow and the performance of this phone is getting down day by day, its not been passed even proper two months, so i could, I think that this phone will perform good in upcoming months. Trust me, I am getting irritate day by day while using the services and applications like I explained here HENCE request you to please replace the phone with a new upgrades of model or REFUND me my hard earned money which I have paid for this nasty phone. You refer the below details about this phone. Purchased Date : 29th August 2013. IMEI 1 :[protected] IMEI 2 :[protected] User id at Nokia Music : [protected]@gmail.com Contact No :[protected] Mode of payment : Credit Card Total Paid : INR 4590 Looking forward to have a positive response from you.

I purchased Nokia mobile (Model Asha 311) on 12th Nov. 2012. It has a warranty for one year. Purchase Invoice no. 21298 Vijay Radio Services, Jodhpur Customer Name: Virendra Bhati IMEI Number: [protected] Report: The problem with the set is that touch screen is not working. I also gave to Nokia service center and I returned, many times but this problem is not solved totally. My last Job sheet no. is[protected]/15166 Dated: 01/10/2013 given by Nokia care. Now I am fully dissatisfy with the services and need to get my Phone Replaced, or my amount with the suitable interest rate and compensation. I seek compensation for the mental agony caused due to his deficiency in services and inconvenience faced due to no availability of my Phone for almost one month. My Self Virendra Bhati 188, Sangriya Fatta, Ganesh Nagar, Basni Jodhpur Contact no: [protected], [protected] E-mail: [protected]@gmail.com

Dear Sir/Mam,
As I used Nokia Lumia 710 windows phone, it has amazing features include inside the phone but it can't get connect to the PC(windows 7 OS, i3 processor) means when I connect to PC it has no indication to access data on phone via PC. whether I download synchronise data software as www.zune.net then I installed it to My PC already still the problems has not resolved. please guide me..
shearing of data via Bluetooth, also has not done while paired successfully, data can't be exchanging.


Contact no: [protected]

Thanks with Regards,

Vijay Keskar

Hi,
I am S.Sudharsan. I have Nokia C6-01 my phone Hangs or freeze completely neither my touch nor the button works The display is also black.

Every time I receive the mobile from Nokia I get the same problem with in 2 days. If I again take the mobile to nokia care they tell "we will send the mobile to IMC ( nokia factory). I get the mobile after 20 days again i get same complaint.

My warranty is going to end in Nov this year and for the past 4 months I am having this issue. I want a solution for this.

Name :S.Sudharsan
Model : C6-01
IMEI NO:[protected]
You can call me at : [protected]

I had purchased NOKIA N500 handset on[protected]. It developed problem in first week of september, 2013. Since then it has been a hell of problem at all levels. When I approached the shop from where I purchased the handset, they told me to approach NOKIA care center. When i said i will go to Panvel NOKIA center which is near to my place, shop owner told me to go to Vashi center. Reason given by shop owner is that we can not gurantee good service at Panvel center but Vashi center will give good service. Still i approached Panvel center with handset and Cash Memo. They rejected the complaint to be treated as"during guarantee period" giving flimsy reason like, 1)There is no TIN number in cash memo thouch it is printed on cash memo and 2) There is some black spot which makes guarantee clause redundant. Then I approached Vashi center. They told me that though your purchase guarantee is still on, but online guarantee (this is NOKIA term-used for the period counted from the date of despatch from NOKIA unit)) is over. So they refused to accept handset for repairs and took the xerox copy of cash memo to forward it to their nokia office and to regularise guarantee clause. Vashi center told us that they will communicate within two days when they receive guarantee extension to make it applicable from the date of purchase. They didnt respond even after four days. When we asked about this after four days, they replied that the NOKIA has rejected it so handset will not be repaired as per guarantee clause.Meantime i had made online complaints for which i received very very poor response from NOKIA and finally NOKIA accepted to repair it as a handset in guarantee period. However there was no communication send to care center and hence i could not give my handset for repairs. Finally I gave my handset to the shop on[protected]. Till today i have not received any communication from Nokia and shop owner told me that you will get communication in due course but he has not given any date for it. I am enclosing herewith the content of my last mail for your reference(If you need i can put whole content of the e-mail correspondence). There is so much hardship, non availability of handset for which i had paid to NOKIA and still i dont know what is going to happen with my handset. Also NOKIA is least bothered to revise certain things which are creating hardship to their customers indicating that NOKIA is deceiving their customers. Hence to get compensation to me as well as to avoid other people getting duped by such a reputed company, I request you take up the matter for 1) Forcing NOKIA to pay hefty compensation, 2) To publicise in all National newspapers the true guarantee clause they follow 3) to publish in national news papers why they have misleading information about their customer care center even though I have pointed out in my mail. 3) Make NOKIA commit to certain fixed period during which complaints are resolved. This is necessary so that no new customers are troubled again in future. I hope this information is sufficient for further action. If you need any other infrmation, I am glad to submit it. You have not yet fully replied my mail. I treat this as rejection from your end in solving the problem and I presume that you dont have any solution. Now I am free to take up the issue further. ________________________________________ From: "contactcentre.[protected]@nokia.com" <contactcentre.[protected]@nokia.com> To: [protected]@yahoo.com Sent: Tuesday, 1 October 2013 5:59 PM Subject: The Service Request Number is 1-[protected] Dear Sudeep, Thank you for e-mailing Nokia Care. The Service Request Number is 1-[protected] This e-mail is in reference to the concern with service provided by Nokia Care Centre. I regret for the inconvenience caused to you. In response to your email, I would like to inform you that the case has been forwarded to the concerned department. Our representative will contact you at the earliest. Further, please note that only our backend team is authorized to process your request for device replacement post technical diagnosis of your current device and Nokia does not have policy to provide refund/compansation. Thanks & Regards, Sahil Sharma Nokia Care Representative India [THREAD ID:1-6QRWSSZ] *--*--*--*--*--*--*--*--*--*--*--*--* -----Original Message----- From: [protected]@yahoo.com Sent: 30/09/2013 05:45:53 PM To: "contactcentre.[protected]@nokia.com" <contactcentre.[protected]@nokia.com> Subject: Re: The Service Request No. is 1-[protected] I thought my problem with nokia is getting over but it is not. It seems i have committed a biggest mistake of my life in purchasing nokia handset. 1)I had mentioned in my mail on 21st that your web site shows wrong number of panvel center. I am sorry to state that it is still not corrected 2) today morning i dialled the number[protected]given by you thrice and explained them that panvel center number on your website is wrong and please give me correct number. I dont find words when i kept waiting for more than 3 min on each occasion but still nobody could give me the number. I had to plead to them that please somehow ask panvel center to contact me on my phone number. But they only explained their inability. 3) It is now very clear that nokia, it seems, likes to enjoy fun in traumatising their customers. 4) The more I cooperate with Nokia they are giving me more and more trouble. 5) It seems you have not yet initiated any action against panvel center based on my earlier complaints. Or Nokia promote such care centers which puts up misleading information on Nokia website and agonise customers. Who is responsible for wrong phone numbers on Nokia web site? 6) How are you going to compensate me for the troubles I faced? My suggestion a) Return my money b) Give immediate free replacement I have few more quaries 1) I find the problem reappearing within few days of repair, then how warranty clause will be applicable. 2) Are going to change your system so that your care centers will give in writing the reasons for rejection of warranty clause for any future complaints from any other customers 3)The action taken against erring care centers based on customers complaint and whether you will communicate to aggrieved customers. 4) Are you going to stick to clause of warranty from the date of purchase or not?. For fake bills you can take neccessary action against those who issue it. I have a suggestion (since you dont have intellectuals working with you according to your system which can not handle customers complaints) so that you can tie up with major mobile service providers so that if a new phone is activated, its IMEI number is communicated to your system . This date can be taken for warranty clause I am sorry to state that you are just forcing me take up the issue on bigger platform. sudeep

I have purches nokia lumia 510 mbl. same day he is created heating problm, , i have submit this phone to nokia care after 15 days, , nokiya care (Gwalior Jayendra ganj)exucative give me 10-15 days time to mobile delevry, , 15 days over and my mobile phone not deliver to me, , plz do needfull, ,

Service center gwalior jayndra ganj, ,

custmer name - neeraj upadhya
contect no. [protected]

Hi, I am facing many times the same issue with my nokia lumia 800.. wenever my nokia Lumia 800 get discharge completely it doesnot start at all.. suffer the same problem 10, 11 times I visited nokia centre when i face the issue for the first time at that time it is in under warranty. but for software update again and again they charge money. Its very irritating to face the same problem again and again. totally waste my 23, 000 Please take some action thanx and Regards:-

Dear Sir / Madam,
Subject : - Complaint against Nokia Care (Service Centres)

I have already forwarded complaint on mail ID "[protected]@ovi.com" but got no results. So re-forwarding the complaint.

Nokia Care centres, specially at Okhla Industrial Estate New Delhi & NRI Communication, O9, First Floor, Lajpat Nagar - 2, New Delhi – 110024 with which I have interacted, do not care for customer and are money minded.

We visited your Nokia Care on 17.09.2013 situated at Okhla Industrial Estate and shown my faulty handset Nokia Lumia 520 (IMEI number [protected]) which I bought on 15.06.2013. The problem was with faulty on-off switch from inside. I was asked for Rs. 1200 for the repair which I denied as the hand set is under warranty. Then I told him to assemble the set and give it to me back.

Then, we approached, NRI Communication on 24.09.2013 at Lajpat Nagar. We told them the whole story happened at the previous Nokia Care. At first, they were not entertaining us and after few arguments, they were ready to repair under warranty. We were also compelled for Warranty extension to which we denied by saying that we will think later positively. Our handset was handed over to us after repair.

On the very next day same problem was faced with my handset. Then, I approached again at NRI Communication on 28.09.2013. Visiting again was NOT welcomed by your executives and told me that On-off switch is broken from inside and one screw is different which I believe probably was done by this service centre intentionally to fool the customer. They told me that we will charge Rs 1200. I again argued that the set is under warranty and was not repaired properly. But nobody listened to me. Sr. Executive named MR. BHUPENDRA misbehaved with me and blamed me that this was done by mishandling the device, so you will have to pay the money. He was backed by the manager. I tried to explain the manager also but all in vain. He was not ready to listen to me. At last I asked them to re-assemble my handset and give to me back and give all in writing. At first they were not ready to give me in writing, but after arguments, they gave me delivery note with remarks which I denied to accept. They told me forcefully that accept the remarks, otherwise we will not give delivery note. I thought that if I will not accept the delivery note I will not have any proof of visiting the centre.

I am afraid that this service centre might have done something seriously wrong with my handset which I am not aware.

I would like to bring to your notice that above all happened because of money minded Nokia Care Centres which do not listen & do not care customer. I am fed up with this incident. Please help.

The above is for your information and for your further action please. I am waiting for a favorable response. I still believe that people who like Nokia should remain with Nokia.

I have given you enough time to study my case. Please reply me via mail or phone at earliest so that I can think about my next step by Monday evening (i.e., by 7th October'13).

Satinder Singh Birdi

+91 [protected]

+91 [protected]

i got this mail which is showned below NOKIA CO-OPERATION UNITED KINGDOM Nokia House. Summit Avenue Southwood Farnborough Hampshire GU14 0N Dear Email User, Your Email as been Award of 750, 000 in the 2013 NOKIA AWARD DRAW And 2 Nokia Lumia 920 Mobile Phones, Brand New Sony Vaio Laptop. For more details on how to claim Contact Nokia corporate officer: NAME: BRADLEY ANDERSON POWELL MR.) EMAIL : [protected]@nokiaofficeonline.com Telephone no [protected]. NOKIA CO-OPERATION will required the following details 1. Your Names: 2. Home Address:, 3. Mobile: 4. Father Names: 5. Mother Names: Reply to this Email: [protected]@nokiaofficeonline.com For more inquiry you can contact our London Office on Telephone no.: [protected] Once again on behalf of members and staff of NOKIA, I say congratulations . NOKIA CO-OPERATIONS®

Complaint Description Nokia Lumia 720 Lucknow by PARI_KUMAR on SEPTEMBER 30, 2013 Dear Sir / ma?am, I bought a Smart Phone Nokia Lumia 720 for Rs. 17, 902.00, from one of the renowned outlet Jumbo Electronics Corporation Pvt. Ltd. Shop # 111 A UGF, Fun Republic Mall, Gomtinagar-226010, on 22nd- May-2013. On 13rd-July-2013 due to the lines on my phone screen all over, I called up the sales executive Mr. Ratan of Jumbo Electronics on whose pursuance I bought this mobile.He said he is not able to help me. I made to visit the Nokia Care, Aryans Communications 6-B Park Road, Jaiswal Complex, Hazaratganj, Lucknow-226001. After 10 minutes of waiting they told me that one of the two points inside the back panel of my phone found missing and it is the reason due to which the lines are coming on my mobile screen.Immediately after this they asked me to pay Rs. 7400 to get my phone repaired under trade. This had come to me as a jolt and I got shocked.At that very moment I had a word with Manager Cum Owner of that Service Center and he had listen to me and said that we would send it to Noida Service centre and after approval we will cover it under warranty, but it will take around 15 days.So I extended my thanks to him and and left the premises with Service Job sheet. After Waiting for almost 20 days and not getting an update from Nokia care, I called up one day.One of the Lady executive first told me that your mobile has been repaired and need not to pay any cost for repair and should come and collect the same. After a minute or two I again got a call of the same Lady and she said that phone could not be covered under warranty and same has not been repaired under normal warranty due to physical damage. Sir /Ma?am, I do not understand why one should damage his own mobile which cost him dearly and upon all this it is bought on Loan with Bajaj Finserv. There was not a single scratch on whole body as it was used with flap covering.Apart from this they also told me that my mobile is getting open physically for the first time in the Service center itself as it has no tampering. Now I feel cheated and depressed after such reaction from the whole Nokia team. Please help me to get my mobile repaired without any charge as soon as possible because every day my work is getting hampered. Paritosh Kumar [protected].

Hello, This is BS Hada from Kota (Raj). I'm hereby writing this e-complaint for your favorer to solve my complaint against your NOKIA Authorize care center Kota (M/S Supreme electronic shopping center kota).

Details of my Phone:- Model No- Nokia E 71. EMI No:-[protected], ASC No[protected].

On 06 Aug I had given my Nokia E71 at Nokia care center Kota for 1. BODY CHANGE 2. OUT GOING/ IN COMING SPEECH LOW 3. CHANGE KEY PAD 4. UPDATE OF SOFTWARE . for that they had prescribed their charges and committed to given back within 5or6 days. When i go to collect they told me to need one week more while body receive from Delhi Nokia Head office store. Repeatedly visit to care center by me but they always make me false statement to me back. After 03 week they told me (Sir your cell is ready but camera is not working. So we send it to our Head office Workshop Delhi. So you wait for a week). Again after one week on 30 Sep 2013. when i go to collect customer care representative told ", Sir camera also working but (BODY IS LOOSE & CAMERA FLASH NOT WORKING)

Sir what is this nonsense happen in Authorizes Nokia Customer Care. This type of monopoly by service center make Nokia feature dark and harassment to the customer.

However this e-complaint to take proper action against Supreme Electronic Authorizes Nokia Care Center Kota. and keep your knowledge that i reserve all my right against care center kota in judicial court.

thanking you

BAHADUR SINGH HADA
[protected]

when i start the song in music player its going very well...but when i mute the music player still its goin on..and when i change the song it will be mute but when i increase the volume it wont start and it remains mute...before this i gave 2 times to company for repairing..but still same problem occurring...and many times i gave it to Nokia care...but no improvement...

I have purchased nokia 603 on 2 may 2013 from flipkart.com, after 3 to 4 days my cell started showing many problems like display problem, automatically cell getting switched off, hang, touch problem and the list goes on. I have visit nokia care centre THREE times. All they do is simply flash my mobile and give back and again the same problem persists after using few days. I have also shown them picture proof when my display gets blurred(which I have attached here also) but they are not considering this at all. They just keep in observation and say the same thing that "nothing happened during the observation period" and thus they can't send my device to the head office. It is not my fault if the nothing happens during observation, I have the proof in image why is this not enough and why you don't repair or give a replacement. Nokia such a huge MNC but what is this cheap, liverish and stingy response you are giving. I request you to please repair my device properly or give me a replacement and stop harassing your customers. detail * Job Sheet number[protected]/130921/1 * Last date of visiting Nokia care center- 21 sept * IMEI NUMBER- [protected]

Hi , I bought a new Nokia Lumia 720 mobile on 20 -JULY -2013 from POORVIKA MOBILES PTV LTD , 4TH AVENUE ,SHANTHI COLONY ,CH -600040. I hardly used it for 20 days , when my mobile got switched off for the first time ,even after recharging for a long ,it did not get switched on.I took it to the NOKIA SERVICE CENTER the next day ,Hello Telecom pvt Ltd , Umalaya Plaza , 1st Florr ,Y-214,2nd Avenue Anna Nagar,ch -600040 . They returned after 3 days .I went back home happy , but found it faulty again the same evening. I took it back to the service center for the 2 nd time launched a compliant on 24 - August - 2013 .Nokia care registered the complaint as REPEATED BOOT FAILURE and informed me that it be send to NOKIA HEAD OFFICE for further investigation. I got it back for 2 weeks , but found it faulty again in NOKIA SERVICE CENTER and returned it back to them immediately. I have been tracking the status of mobile continuously but i am not receiving proper response . Last time i saw it the 20 day new mobile looked like a antique with loads of scratches due to repeated servicing .I had request for a replacement as the mobile itself is faulty.But they are not ready to do it. I would request to please help me out from this issue as I have lot of faith in Indian Consumer Forum.

At the launch of Nokia Asha 501 it is said by the company and there representative that all the Software will work in this phone including Whatsup but the reality is totally different the phone even not downloading any software, songs, video etc. I had purchased this phone but twice i have to send this phone to its customer care. I am not at all satisfied with this phone. So its my humble request to take back this phone and give me back my money. Thank you Sagar Mehta