Nokia India Complaints & Reviews

Respected sir, I purchased nokia asha 200 and it had a complaint that it gets switched off automatically while attending a call. i went to nokia care in sector-22 chandigarh and they changed it's battery for rs.630/-. but, the pblm was not resolved and next day i again wento them.. they took it and said me to come after 10days.. when i went after 10 days, they told me that my set has been send to their headoffice and haven't came back... they gave me the set almost after 2months.... the set which was working earlier was not even switching on now... they made my phone a dump and of no use... What to do in this?? is this the way to help a customer? they even don't know how to behave with a customer... So please, kindly look after the matter & take some necessory action, because till now my phone is of no use... it is not even switching on... your's faithfully, Usha chandigarh(U.T) (sruthi.[protected]@yahoo.com )

I purchased NOKIA LUMIA 720 2 months back and what an awful experience i had. It has been pathetic experience i ever had using a mobile phone. I have used many phones of various companies, but using nokia is like a nightmare. Whenever i receive a call, the display goes blank, the phone gets dead. Does it happen with every NOKIA Lumia or its a fault ??? Though the phone has volume button, but they don't work. Sometimes, the device touch gets freeze. When the phone is ringing, i am not able to slide up , to answer the call. I also gave the phone to NOKIA CARE, they simply updated the software, but the problems still persisted. I just don't understand how NOKIA can provide such low quality. I trusted NOKIA and spent Rs 16000 for this box `which doesn't work. I am really fed up with this device and i want NOKIA to refund my money. And i don't want NOKIA to replace my handset as i don't trust NOKIA anymore. It has been zero customer satisfaction while associating with a brand like NOKIA. Moreover if the money is not refunded, i will move to CONSUMER COURT. Kindly raise my concern to the appropriate authority, so that action can be taken.

I am continuously communicating with Nokia India for repair of mobile still under warranty for more than a month but instead of getting my set repaired, i am receiving repetitive answer from it's representatives. Neither cost of replacement nor expected time of delivery is being confirmed to me despite of rigorous follow up. I had never expected such treatment to a customer specially from brand like Nokia. I suggest others not to buy a Nokia product as after sales service offered is of poorest grade. Reminder Regards, Triyogi Sahu _____________________________________________ From: Sahu Triyogi Sent: Tuesday, August 27, 2013 9:32 AM To: 'contactcentre.[protected]@nokia.com' Subject: RE: The Service Request No. is 1-[protected] More than one month from date of first complain & more than one week from date of deposit of mobile to Nokia Care have passed, but I am yet to receive the responses, leave the question of early delivery of repaired set apart. I am now unable to state the right word to define my experience with Nokia Care. Please look into matter instead of sending standard replies before customer looses his/her patience. Regards, Triyogi Sahu -----Original Message----- From: contactcentre.[protected]@nokia.com [mailto:contactcentre.[protected]@nokia.com] Sent: Tuesday, August 20, 2013 12:45 PM To: Sahu Triyogi Subject: The Service Request No. is 1-[protected] Dear Triyogi, Thank you for e-mailing Nokia Care. The Service Request No. is 1-[protected] This email is in reference to the concern with service provided by Nokia care center. I sincerely regret the inconvenience caused. In response to your e-mail, I would like to inform you that the case has been forwarded to the concerned department and one of our representative will be contacting you at the earliest. Thanks & Regards, Akshay Kamal Nokia Care Representative India [THREAD ID:1-6MWG8Q3] *--*--*--*--*--*--*--*--*--*--*--*--* -----Original Message----- From: Sahu Triyogi Sent: 19/08/2013 02:22:35 PM To: "contactcentre.[protected]@nokia.com" <contactcentre.[protected]@nokia.com> Subject: RE: The Service Request No. is 1-[protected] As discussed on 16.08.2013, phone has been deposited to Nokia Care-Bistupur(Jamshedpur) & attached Service Job Sheet has been received. This is for your information & record. Regards, Triyogi Sahu -----Original Message----- From: contactcentre.[protected]@nokia.com [mailto:contactcentre.[protected]@nokia.com] Sent: Tuesday, August 13, 2013 6:26 PM To: Sahu Triyogi Subject: The Service Request No. is 1-[protected] Dear Triyogi, Thank you for e-mailing Nokia Care. The Service Request No. is 1-[protected] This e-mail is in reference to the concern with service provided by Nokia Care Centre. I regret for the inconvenience caused to you. In response to your email, the case has been again forwarded to the concerned department. Our representative will contact you at the earliest. Thanks & Regards, Harsh Pahwa Nokia Care Representative India [THREAD ID:1-6MWG8Q3] *--*--*--*--*--*--*--*--*--*--*--*--* -----Original Message----- From: Sahu Triyogi Sent: 13/08/2013 09:22:28 AM To: "contactcentre.[protected]@nokia.com" <contactcentre.[protected]@nokia.com> Cc: "[protected]@nokiaindia.com" <[protected]@nokiaindia.com>; "[protected]@nokiaindia.com" <[protected]@nokiaindia.com> Subject: RE: The Service Request No. is 1-[protected] Dear Sir/Madam, Almost 20 days have passed but neither screen is made available nor price of same is told to the customer. Both the Nokia Care at Jamshedpur are either helpless themselves or trying to sell the spares at higher prices than real. I wish to look, if this kind of customer harassment can be brought into notice of consumer court? Regards, Triyogi Sahu -----Original Message----- From: contactcentre.[protected]@nokia.com [mailto:contactcentre.[protected]@nokia.com] Sent: Sunday, July 28, 2013 9:48 AM To: Sahu Triyogi Subject: The Service Request No. is 1-[protected] Dear Triyogi, Thank you for e-mailing Nokia Care. The Service Request No. is 1-[protected] This e-mail is in reference to the concern with service provided by Nokia Care Centre. I regret for the inconvenience caused to you. In response to your email and as per our telephonic conversation with one of our representatives, I request you to kindly place an order at Nokia care Centre to get the spare part arranged. Please let me know if you require any further information. Thanks & Regards, Aniket Singh Nokia Care Representative India [THREAD ID:1-6MWG8Q3] *--*--*--*--*--*--*--*--*--*--*--*--* -----Original Message----- From: Sahu Triyogi Sent: 27/07/2013 10:39:23 AM To: "contactcentre.[protected]@nokia.com" <contactcentre.[protected]@nokia.com> Subject: RE: The Service Request No. is 1-[protected] It is 5th day from date of registering complaint but haven't received any response from your side. Can somebody confirm that how many days I need to wait for replacement of my Lumia 520 screen. Regards, -----Original Message----- From: contactcentre.[protected]@nokia.com [mailto:contactcentre.[protected]@nokia.com] Sent: Wednesday, July 24, 2013 2:09 PM To: Sahu Triyogi Subject: The Service Request No. is 1-[protected] Dear Triyogi, Thank you for e-mailing Nokia Care. The Service Request No. is 1-[protected] This e-mail is in reference to the concern with service provided by Nokia Care Centre. I regret for the inconvenience caused to you. In response to your email, I would like to inform you that the case has been forwarded to the concerned department. Our representative will contact you at the earliest. Thanks & Regards, Harsh Pahwa Nokia Care Representative India [THREAD ID:1-6MWG8Q3] *--*--*--*--*--*--*--*--*--*--*--*--* -----Original Message----- From: Sahu Triyogi Sent: 23/07/2013 03:32:34 PM To: "contactcentre.[protected]@nokia.com" <contactcentre.[protected]@nokia.com> Subject: RE: The Service Request No. is 1-[protected] Dear Madam, My reply is as follows: 1. Alternate contact number.[protected]AM-5:30PM)/[protected] after 07:00PM 2. Best time to call. As stated above 3. Date when you visited Nokia Care Centre: Visited on 22/07/2013 at 01:30PM 4. IMEI number of your Nokia device: IMEI:[protected] Regards, Triyogi Sahu -----Original Message----- From: contactcentre.[protected]@nokia.com [mailto:contactcentre.[protected]@nokia.com] Sent: Tuesday, July 23, 2013 3:20 PM To: Sahu Triyogi Subject: The Service Request No. is 1-[protected] Dear Triyogi, Thank you for e-mailing Nokia Care. The Service Request No. is 1-[protected] This e-mail is in reference to the concern with service provided by Nokia Care Centre. I regret for the inconvenience caused to you. In response to your email, I tried to contacting you but that time your number was not reachable, I request you to revert with the details mentioned below so that I can assist you in best possible manner: 1. Alternate contact number. 2. Best time to call. 3. Date when you visited Nokia Care Centre 4. IMEI number of your Nokia device. Further, please note that only our backend team is authorized to process your request for device replacement post technical diagnosis of your current device. Thanks & Regards, Shikha Shrivastava Nokia Care Representative India NOKIA Support Services: 1. Find the nearest Nokia Care Centre: Type “NCC<space>City Name” and send it to 55555* (e.g. NCC DELHI) 2. To book an Appointment with Nokia Care Centre, visit http://www.nokia.co.in/appointment 3. Online Support: http://www.nokia.co.in/support 4. Protect your Nokia Device -Buy Nokia Extended Warranty by visiting the nearest Nokia Care Centre 5. Warranty Terms & Conditions: http://www.nokia.com/in-en/support/manufacturer-s-limited-warranty/ * Premium SMS charges apply [THREAD ID:1-6MWG8Q3] *--*--*--*--*--*--*--*--*--*--*--*--* -----Original Message----- From: Sahu Triyogi Sent: 22/07/2013 03:45:41 PM To: <contactcentre.[protected]@nokia.com> Subject: Email to Nokia care [First name:TRIYOGI NARAYAN] [Last name:SAHU] [Personal ID:] [User name:] [Language:English] [Country:INDIA] [NA id:] [User name confirmed:] [THREAD ID:] [Channel:] [City:Jamshedpur] [Street address:POST BOX NO.-16, RAHARGORA, BEHIND CUMMINS, NEAR GOVINDPUR] [State:] [Salutations:Mr] [Phone model:Lumia 520] [Fax:] [Landline:JHARKHAND] [ZIP:831016] [Gender:] [IMEI:] [ANY FIELD NN] [Type:Complaint] [Topic:Nokia Services and Software] [Sub topic:2] [Message:Screen of my Nokia Lumia 520 got broken 10 days back as it slipped off my hand accidentally. I searched for the spare screen at your Nokia Care Sakchi as well as Bistupur center in Jamshedpur but got informed that same is not available at their end. It took me by great surprise that such a big brand like NOKIA can not ensure the availability of spare screen for their one of the largest selling phone even for more than a week. But greater surprises were yet to be confronted. Today morning after getting confirmation of availability of spare screen from Nokia Care Sakchi-Jamshedpur over phone, I rushed to the service center for replacement immediately. Since I had already confirmed the price of screen from other Nokia care units, hence I carried only Rs. 2,000-2,500 for payment against replacement. As I have stated above, It took me by great surprise once again, when they asked me to pay Rs. 3,850 before replacement & reduced the amount to Rs. 3,200 on my refusal to pay the additional cost. Since Rs. 3,200 too didn't look realistic to me, hence I demanded for signed & stamped bills towards replacement before they go ahead for replacement, so that I can take up the matter with Nokia, but once again they refused to do so & immediitely declared that they have no more spare screen for Nokia Lumia 520 in their stock though had confirmed the availability of 5 spare screens. It is really humiliating for a Nokia user & people having faith in this brand. If this is the way Nokia users are dealt with, then I am sincerely concerned about the brand value of Nokia in future. ] [Operator:] [Software version:] [Application name:] [Application version:] [Order number:] [Connection type:] [Computer OS:] [Preferred contact method:email] [Repair Status:] [Repaired In:]

Hi, My handset has multiple problems which are not resolved even after being sent to Head office( National level repair centre ) for repairs and I have resubmitted my device yet again for its Replacement and it is with Nokia care ( Details mentioned Below) as on 02-sept-2013 in a Span of 2 months from purchase of my device,it was with nokia care for around 12 days My handset had original Screen guard purchased from Nokia priority Dealer which was not there on my device after being serviced from head office and it has been Misplaced by Nokia care during Job Sheet no :2 mentioned below. Also Nokia care helpline people are just assuring me that they would yet again check the device and rectify the flaws, which they have failed in doing in the second job sheet , None of the problems got resolved adding on to it they misplaced my Screen guard and very next day I submitted my handset and it is currently with them . Name: GAURAV JAGDISH RAJPUT 1) IMEI No: [protected] 2) Date of purchase : 01- July -2013 3) Handset Model : LUMIA 720 Black . Nokia care service details : 1) Job Sheet number 1:[protected]/130803/45 2) Job Sheet number 2:[protected]/130817/42 3) Job Sheet number 3:[protected]/130829/57 ( Latest as on 02-sept-2013 ) 4) The Service Request No.on Nokia care : 1-[protected] 5) Full address of Nokia Care Centre : Ram Super Market , Near Roshal Garden, Dhavde Wasti 411039, Pune, India Steps taken for Resolution of Problems faced with Device: 1) Factory Reset of my device 2) Hard reset as suggested by nokia care Executive. 3) Visited Nokia care for Resolution on 3rd August 2013 ( Job sheet no :[protected]/130803/45 ) 4) Handset Being sent to Head Office on 17th July ( Job sheet no :[protected]/130817/42 ) 5) Submitted handset again immediately after being received from head office since none of problems were Resolved ( Job sheet no :[protected]/130829/57 ) on 29th Aug 2013. and is currently at nokia care. Problems with my handset: 1) Heating levels for my handset are very much above for a normal smart phone when performed a) 5 minutes duration of video call on Skype b) Approx 7 minutes minutes of Internet Explorer browsing . c) 20 minutes of voice call on my service provider network has heated up my handset . d) 20 minutes approx Media player operation ( Music ). e) During Charging of battery 2) Flickering Issue (screen turned blurred ) and nothing could be seen on the screen . 3) Restarting of the device . 4) Hanging of device. 5) The media player volume Issue i.e If i start my player at volume 8 , and start playing media it will continue to play at volume 8 even if i increase it to max volume (30) or decrease it to min volume(0). 6) Internet Issue : I have 3G full range network inspite of this Internet Explorer displays error that my device is not connected to Internet 7) Battery Draining issue Requesting help in handset being Replaced along with original screen guard or compensation money refunded by Nokia . Regards, Gaurav Rajput

I've Nokia Lumia 520 which I purchased on 12th July,2013. And after so many times visiting NOKIA CARE my problem of sudden discharge of battery & very law speed couldn't solved. There was a hardware related problem for which my phone was sent to Delhi from NOKIA CARE. But still I'm getting some new trouble. And SPEED is very low with all other Lumia 520. Now, I want replacement or money back. Otherwise I've to take further action. IMEI No.: [protected] Owner Name: ANKIT PATELIYA E-mail: ankit.[protected]@gmail.com

Dear sir, Its really surprising for me that even after submitting my mobile phone 5 times for repair at Nokia care center, the problem is not rectified . Its seems that handset is defective . Further on 28 august ( the last date when i got my phone back after repair ) the same problem continues. Its very difficult for me to continue with the same handset. It is therefore request to u kindly replaced my phone immediately or my money is returned to me till Monday. Otherwise i will registered my complain on consumer court on Tuesday i.e- 3/9/2013 Because i already wasted my 4 month on repairing of this phone and i am really frustated and dont want to take more trouble on repairing of this phone., so, i want to solve my problem as soon as possible. The detail of my Nokia phone is :- model - Nokia 820 D/o purcahse- 29/1/2013 IMEI NO.- [protected] Name of purchaser- kuldeep rawat Mobile no-[protected] Email ID- [protected]@gmail.com

Sir, i bought nokia lumia 720 two months back and the very first day i suffered with black display problem. i took the phone to the retailer from where i had bought the phone and asked them to exchange it but they did something and the display started working.and told me not to worry and i won't face it again. then again after a week, i faced the same problem. again i went to them and they asked me to visit Nokia Care. i went to the care, the guy took my phone in inside cabin and came back with my problem solved bt had damaged my cell..maybe with solding iron.. Now, today again while talking display went off but i was still able to talk. so i went straight to the same Nokia Care and showed it. this time a guy opened the cellphone to check, and finally he returned me with DAMAGED SCREEN and TOUCH. now, unable to even unlock my phone, and can't even answer any call. and he said i will have to pay for getting it repaired. :-( i jus want you to provide me a new cellphone or get it repaired. Coz after 4 years i had again trusted on NOKIA. And i don't think any company will like to loose his honest customer.

Hi, we have brought Nokia Lumia 720, 3- months back. Unfortunately from the day of purchase phone is behaving abnormally and getting unresponsive and dead frequently. We have submitted to Nokia service centre and after many follow ups and nokia's service team false commitment it finally reached us almost a week after, they committed the issue has been fixed. And now in just next 20 days we are again facing the same issue. We have paid Rs. 20,000/- to be connected with family/ office and friends. As per Nokia they don't have provision of replacing the device and takes 10-15 days for fixing the issues. If it will continue without replacement then we would ended up following up with service centre every day of our life. Its painful and break of trust from brand like Nokia. Requesting you to help in replacing the same.

Dear NOKIA, I AM DEBASISH MONDAL, MY NOKIA 500 HAVING IMEI NO. [protected] STOLEN FROM ASANSOL MARKET, WEST BENGAL ON JULY 30TH 13. MY FIR NO IS G.D.E NO-1986. I ALREADY VISITED NOKIA SERVICE CENTER BUT THEY ARE UNABLE TO HELP ME IN THIS CASE. SO KINDLY BLOCK THAT DEVICE'S IMEI NO. SO THE THIEF CAN'T USE MY HANDSET. THANKING YOU.

Dear sir I purchased a new nokia 820 on 29/1/13 from a local retailer of rishikesh(laxmi computers, railway road rishikesh) there is a problem of calling time and blank display. When i went to nokia care ( telepoint computers 34, railway road, ridhikesh). They told me that it will take 15 days to be repaired. So, i given my phone on 14/5/13 after 1 month they give back my phone on 12/6/13 but the problem is not solved. Again i give my phone on 14/6/13 and received it on 22/6/13, the same problem occurs and on next day i submitted my phone and received it on 8/7/13. After two days i.e. 10/7/13 i again submitted my phone and received it on 24/8/13 . After a long day of processing the problem is not solved, i just wasted the 4 months warranty on this process and i used my phone only for 2 months. It is a request to you to solved my problem as soon as possible otherwise i registered this complain on consumer forum. The details of my Nokia phone is as under:- Model- Nokia 820 D/o purchase- 29/1/13 IMEI no. [protected] Name of purchaser- Kuldeep Rawat Mobile no. [protected]

i have purchased a Nokia Asha 305 on 25/04/13. it was creating problem since starting after 5 days i have visited to Nokia care because it was hanging while.. they have upgraded my cells software and told me it will now work fine but issue was still same after an month the out going voice became poor again i went to c-care they told me the mouth piece of handset in not working it needs to be replaced and you have to submit Rs-525/- (my set was in warranty) i said i was under warranty so they told its companies policy i[censored] have to get Ur handset repair in Nokia so you have to pay Rs- 525/- and we will provide u the warranty for another 1 year i deposited the amount and left my handset... after 16 days i got my cell back but when i checked it out the problem was still same .. after 2 days i again submitted my cell and got it after 11 days on august 14/08/13 but the issue was still same now finally 3rd time again have been submitted my handset on dated 17/08/13. now i m really fed up of all this and they need the handset to be changed by company but they r not changing it n again sent to me the same.... but now i will not going to receive the handset from c-care because i m suffering since 2 months and from the date of purchase i cant able to use the set for a month and problems were started kindly take some strict action and make my handset replaced... thanking you [protected] Shubham

I extended my mobile warranty for one year by giving rupees 1450. some days back I was having problems in the handset so I went to the nokia care centre and they told me that because of water entering in mobile the problem has occured and they said that warranty is not applicable in such cases and warranty for my mobile is cancelled for future also.When I was extending my warranty they didn't told me about this and they said everything will be repaired of mobile body . and now they are even denying to give my rs1450 back. so please help me sir

I'm using Nokia 6303I Classic for the use of GPRS , but recently I'm unable to use GPRS on my phone, an error showing on my phone is "subscribe to packet data first" I'm change my internet settings but nothing is working, and this remarks also appears when I intend to use multimedia message sending system (SMS) simultaneously any other application with internet also occurs this problem ,kindly do something and resolve this issue at your earliest convenience .

Before some time i purchased nokia asha 311 mobile phone. Nokia confirmed these phone as smartphone and have a front camera. front camera available is available when we see the phone. Near ear side speaker but in phone there is no any option in which i can use front camera. I want to claim on nokia for the same. They made me fool. But I want to show them power of consumer. Please help me.

I bought a Nokia phone ASHA 302model bearing IMEI no[protected] on 26th sept in hyderabad for Rs.8,000/-(eight thousand only).It was working fine until 16th aug 2013 when it accidentally fell in water.I removed the battery immediately an dried up the phone under the fan for 24 hours.The phone started working normally but the display was blurred on the display screen.I took it to a mobile repair shop and was told that the LCD display paper needed to be changed as it got wet and was advised to go to the authorized Nokia Care Centre in MG Market (tel-91-[protected] &[protected].. went there on 18th aug and asked if could be repaired under warranty as the phone was still under warranty but was told that display problems are not covered under warranty and i have to pay the repair charges.I agreed and got it repaired in half an hour by the technician SUMAN.I was asked to pay Rs.16,00/-(sixteen hundred only).I asked for the actual costs and was told by the Counter Clerk.Mr.S.Pradhan that servicing (Rs.1,300/-) + LCD paper cost (Rs.3,00/-). I paid the amount of Rs.1,600/- and asked for a receipt & job card statement but was told that no receipt is ever given and no job details can be given.I just left as I was in a hurry to get back to the hospital.I came home and saw that the phone's battery was getting discharged every 2 hours and called back the Nokia Care Centre.I was told that it takes 3-4 hours to fully charge the battery and put the phone for charging.I charged it fully for 6 hours and again the battery was getting discharged in 2 hours.I then checked the battery number and saw that the battery inside was different and lodged a complaint online to the contact centre of nokia india on 18th aug evening...I got a mail from them on 19th aug 2013 as below.
Our team has received your email and your service request number is 1-[protected].

Please allow us to handle the details of your case, and we’ll get back in touch with you shortly.

Not satisfied with this I went back to Nokia Care Centre In MG Market,Gangtok where it was repaired. And demanded a receipt and job card details.I was told by the counter clerk Mr.S.Pradhan that the man who repaired it was unwell and did not come for work and that I could get in the next day.I went back on 21st august and again was told that tthe receipt and job card cannot be given. I threatened to complain to the police and returned.In the evening on 22nd august,, I got a call from the owner Mr.Karma(tel [protected]).He said that his ooffice did not have records of the repairs carried out and amount charged as his staff had not entered the same in his office records on the computer and he asked me for details of the phone model,IMEI number . I gave him these details .He then told me that his counter clerk Mr.S.Pradhan has erred & apologized for the mistake.He further told me that Mr.S.Pradhan was not answering his calls and that he would send Mr.S.Pradhan to my hospital with the battery & receipt the next morning.Finally at 5.30 pm,Mr.S.Pradhan came to our hospital,accepted his mistakes and gave me the original battery with the Nokia hologram & the number mentioned in the original receipt on purchase on 26th sept 2012 in hyderabad.he further gave me a hand written receipt for Rs.16,000/-(Sixteen thousand) and refused to give the computerised job card details.He demanded that I return his duplicate battery but I refused and told him that he can get it only after he gives me the detailed job card and that he would have to refund me the Rs.1,600/- he charged me.Till today he has not come back.I request the forum to take cognisance of this organised fraud by authorised service centres and punish them stringently so that the public are not cheated any more.

Hi Team, I had bought the device in May this year. For the last one month I have been experiencing poor call quality and sometimes no sound from my side. Assume the mic is not functioning properly. I have been to the nokia care 3-4 times and they say that they do not have the mic for 720 in stock. Please suggest a solution as this is getting very annoying. I get a lot of client calls and this cannot go on like this. Regards, Sajith.M

i purchased Nokia Asha 305 on 18-July-2012, it worked fine till 1 year but now after warranty has expired i have started experiencing problems. my handset's mic is not working properly. it requires me to stick my mouth to the mic and then speak, even though the level of voice is too low. please suggest some solution.

NOKIA ComplaintI have purchased Nokia Lumia 720 on 10th of julyand the very next day I faced a techincal problem in it, backlightwasn'tworking. I took the handset to Nokia gallery and they checkeditout,but the problem was not sorted out, however the inchargepersonover there Mr. Binoy Varghese told me that he will sent thepiece tocompany and will find out the solution. After more than aweek, when Icalled Nokia care centre Mulund they replied that since mymobile isirrepairable it would be replaced by NEW HANDSET and asked metocollect new handset( and between this period I didn't get asinglereply from nokia care) .I visited the gallery I gotthehandset (which accordingly to them is considered a new handsetdon't know as per what logic) but it's condition waspathetic and worsewith scratches all over the bodyand also a big damage on it's backpanel it was not even fully lamineted, so sealed pack or labelledpack is out of the question I have refuse it, after 8 days I have got another hendset there was also with scratches all over the body ,What the hell is this???? a brand likeNOKIA provides a service like this???I think Nokiacompany is not at allinterested in handling customer queries, problemsand is unable togive solution.I would like to know the reason ofall the inconviniencecaused to me and also need PERMANENTSOLUTION, I had returned back the handset which was replaced from thecompany at 31 july 2013 and I have called at nokia gellary mulund at 16 aug thy told me thank u to reminding us for ur issu and to day this is 22 of aug I did'nt got a single cll from tham, I request to suggest me what to do about itI had already visitedNokia gallery 12 to 15 times and have called at nokia had ofice at minimum 20-25 times haven'tgot the solution yet, this time I request you to sort out the issueASAPPlease find below the details of the jobsheet:-Job Sheet Number :[protected]/130715/28my 1st ESN/IMEI Number was : [protected]

I bought Nokia Lumia 520 Mobile Phone on[protected] evening from S.H Mumtazuddin Times (P) LTD, add: 171 A&B Lenin Sarani, Kolkata-700013. At night as i opened its camera and its screen became green. As 18-08-13 was sunday i went to retailer on 19-08-13 i.e monday and told the issue. Retailer did reset the phone and camera began working and i took it back home. On 20-08-13 when put a memory card in it i found the phone memory and external memory both not opening. On 21-08-13 i went to retailer and Nokia Service center both and requested to replace the phone. Both refused. And atlast Nokia service center has kept my phone for repair gave delivery date on 05-09-13. A brand new smartphone of Nokia could be such cheap quality that i could not use it single day properly. And nokia service center has provided me a dam old nokia C3-00 model phone for temporary use till i get back my old phone and given an approx value of it: Rs 5800. That means if any malfunction causes or lost this old phone, i have to pay Rs-5800. In market nobody will pay max. Rs 1000 for it. Nokia is doing such bloody tricks, producing cheap products and harrasing customers.

i m using nokia e7 from last two years. my phone got the problem of charging in 16 july 2013 m going to nokia customer care service centre ghazibad rajnagar where change the charing jack but after this my phone doesn't work anymore.. they say that now ur phone have motherboard problem but before my phone works very well they charge ruppee 1450 for changing charging jack but my phone now not working.. so i want my whole phone money back with charing jack charge..