Nokia India Complaints & Reviews

Respected sir,
Myself jignesh j patel,from surat (Gujarat) and I had bought these mobile Nokia 5233.mobile had a problem of hang and finally it shut down.
Now when my mobile is under warranty that’s why I had submitted my two mobile in nokia service center at Navsari (Gujarat).at the time of submission receiver told me that this mobile direct transferred to delhi office.
After few days my two mobiles are coming with heating problem on processor IC. And company has void of warranty of that mobile.Whether my both mobiles are tempered by company’s technician.
Now company has blamed on me for unofficial heating on processor ic. All people know that when your mobile is under warranty then why should they go to local market to repairing with higher cost with compare to free service in nokia service center.
I had 20 times contacted to customer care regarding my complaint but they didn’t give me any single positive from their side. They are cheated me for their fault in processor IC heating.
All details are given below.
Name:jignesh j patel
Mob no:[protected]
Email:jignesh99.[protected]@gmail.com
Mobile 1: imei no:[protected]
Mobile 2: imei no:[protected]
Complaint no: 1-[protected]

The Product NOKIA C3-01 purchased by me on[protected] with IMEI NO-[protected] after that the warranty of the product was extended for another one year vide Registration no. [protected] on[protected]. The equipment started giving disturbance of the touch screen. The complain for the same was logged in NOKIA Service center at PALTAN BAZAR (Near Fly Over). The equipment repaired twice but same defect happen again.Ultimately the set was replaced. The new set again started giving disturb from[protected]. The touch screen when locked not opens randomly.
Today My-self visited NOKIA Service center at PALTAN BAZAR (Near Fly Over) and informed about the defect.The Lady who attended me told me that they are unable to repair the set as touch screen is out of stock. She further advised me to go to other service center.

SUBRATA CHAKRABORTY
[protected]

Hello sir,
I am suguna from Erode,Tamil nadu.
i bought Nokia C2-03 mobile from nearby nokia dealer shop (Areostar Enterprice) . since it is five months from purchasing, touch is not working properly sometimes...it is slider model .. if i give it for service, can i solve this problem??
pls give me asssitance...
my mail id: [protected]@gmail.com

Dear Team,

On 1st Nov 2012 I given my Nokia C6 handset in Nokia service center due to some technical problems. After one month they are saying company has discontinued C6 phones so you will be provided a new phone. We agreed at that Lumia 610 phone will be provided as a replacement.
Even after following up for atleast 2 months neither they are giving my original C6 phone nor any replacement.

Dear Sir,

I had purchased Nokia C6 on 06 May 2011; the phone was working fine, however on 23 Oct 2012 the phone LCD stopped displaying. I took my phone to Nokia care which is located at Everest Mobicare, 10, Lenin Sarani, opp Loreto School Dharmtolla, Kolkata 700013, India so have it assisted...



The warranty of my phone has been extended under the Nokia Care Protect Certificate of Coverage, and i was informed that my phone would be send to the head office in Noida for have the error mended, and i was provided with a Job sheet number[protected]/121025/81 where it was mentioned that the target date of delivery would be 05 Dec 2012.

Warranty reference number: GINY[protected]


1. Contact Number: [protected]
2. Your Location: Kolkata
3. Device IMEI number: [protected]



I HAD VISITED MOBICARE ON 05 DEC 2012, AND THEY HAD INFORMED ME THAT THE PHN HAS STILL NOT REACHED THEM FROM THE SERVICE CENTER, I WAS CONFIRMED THAT I WOULD BE INTIMATED IN REGARDS TO THE STATUS OF THE PHN HOWEVER NO ONE TURNED IUP ON THE PHN HENCE I HAD AGAIN VISITED THEM TODAY ON 11 DEC 2012.

I TRUSTED NOKIA CARE A LOT AND HAD BEEN A LOYAL CUSTOMER OF NOKIA SINCE 2005 AND HAD ALWAYS RECOMMENDED NOKIA OVER ALL THE OTHER PHN COMPANIES HOWEVER AFTER THIS EXPERIENCE WITH NOKIA CARE I AM AFRAID OF THE STANCE THAT Would BE TAKEN AGAINST MY ISSUE.



REQUEST YOU TO HAVE ME CONCERN ADDRESSED OR ELSE I WOULD BE FORCED TO ESCALATE THE MATTER THE CONSUMER FORUM....

Apart from that they never gave me any alternate cell so i had to live without mobile for many days which u know is very difficult in present day so please do the needful, i had to buy a new cell for myself worth 6K.

My C6 was amounted to 12250.00 when i had purchased it. Hence would request you to have my present phone replaced with the equal or equivalent amount if the same is unable to be mended... I was informed by the executive in Nokia care that my handset was amongst those set of phones which was damaged however the same was sold to me without Nokia taking the charge of those lot of phones.

Today its just that i was under the validity period hence i do not have to pay for the damage, however once my extended validity would expire i would had to bare the additional charges...

I was informed that the costing for repairing the phone was 4000.00 hence this time i do not have to pay for the expense, however if in future some other type of damage happen with the phone i would be liable to pay the expenses. Hence i would not like to go ahead with the mended phone, and the total refund of my phone or a replacement of the same with the equivalent amount.

I would also like to confirm that I was not given a spare mobile to use also... Please have all the issues checked from your end vigilantly and help me in the issue... i am also looking for a compensation for the mental torture that i have gone since 05 Dec 2012....

I have also taken up the matter with the consumer court; have attached the soft copy of my complaint also...

I was informed that my phone is with the Nokia care Head of in Bangalore [protected].

VAT NUMBER [protected]
CST NUMBER [protected]
AMOUNT 12250
CAS MEMO NUMBER 453
DATE 06 MAY 2011

Saranjit Kour Sohal

[protected]

I bought lumia710 one month ago. And its apps don't connect to network properly especially 2g networks. I am not able to even sign in on Skype on 2g network. All the time error comes that there is network problem but at the same time I can open websites on IE . I am using Vodafone and I have talked to their customer care and they said its a phone issue. And when I went to Nokia service centre they said its vodafone's network issue. I spent 15000 on this phone but I am not able to use very basic apps like whatsapp ,Skype ,Facebook on this phone. I really want my money back otherwise I will go to consumer court.

I have purchased a new Nokia Lumia 710 cell phone from Nokia Priority store – Unit 6 and 7, Ground Floor, Rivera Arcade< Prahlad Nagar Ahmedabad 380015. Invoice No. AM/GOPN/2834 dated on 8/10/2012. This cell phone having manufacturing defect, while using hands free there is poor incoming audio quality at the time of making incoming or out going calls. When I came to know about this problem immediately I visited Nokia Care on 26/11/2012. Job Sheet No.[protected]/121126/27, They have totally opened my newly purchased cell phone. As there was a manufacturing fault they have sent my cell phone to their service station based at Delhi (Nokia Care). The cell Phone has been repaired by them and now they insist me to collect a repaired cell phone from Nokia Care. I need justice in this case I do no want repaired cell phone when there is no where my fault. I have loged complaint with nokia customer care no.[protected], and my complain no. 1-[protected]. It is a manufacturing defect then how can I accept repaired cell phone. I have also complained to nokia customer care help line number but they also insist to collect the repaired cell which I do not want. EMIE NO. of my purchased cell is [protected]. Request you to help me in this case, after spending Rs. 15500 how can I take a repaired cell phone?. Hope you can understand my situation. During this period I have suffered a lot as there are many important contacts related to my work I have lost due to this fault in cell phone. When there is not at all my fault then why should I take a repaired cell phone.

NOKIA <[protected]@wowway.com>

Your Email as been Award Of £750,000 in the 2012 NOKIA ONLINE AWARD DRAW IN UK .You Have Less Than 3 Days To File claim For more details on how to claim :SIR BRADLEY ANDERSON POWELL. Email: [protected]@hotmail.co.uk
SUBMIT THE FOLLOWING INFORMATIONS IMMEDIATELY:
Name:
Address:
Mobile Number:
Name of phone:
For more inquiry you can contact our London Office on Telephone no.: [protected] , +44-[protected]

RESPECTED SIR,
I HAD PURCHASED A NOKIA LUMIA 800 MOBILE PHONE ON 14-11-12 FROM ”THE MOBILE STORE” AT AHMADABAD.
INVOICE NO. 3461/438
IMEI NO.- [protected]
PRICE RS. 18192/-
THE BATTERY IS NOT WORKING AT ALL.WHEN I FULLY CHARGE MY PHONE,IT WORKS 2 TO 3 HOURS ONLY THOUGH THERE IS NO USE OF THE PHONE
I WENT TO THE NOKIA CARE AT BHAVNAGAR "KRONY SYSTEM" WAGHAWADI ROAD 3 TIMES BUT THEY ARE NOT CHECKING THE PHONE AND THERE IS NO RESPONSE FROM THEM & AT ANOTHER NOKIA CARE THEY SAY THAT THERE IS BATTERY PROBLEM BUT THE CARE IS CLOSING ON 31st DEC.
YOU ARE REQUESTED TO REPLACE THE MOBILE PHONE AS EARLY AS POSSIBLE.
THANKING YOU
YOURS FAITHFULLY
MURTAZA SHABBIR BASRAWALA
CONTACT NO.-[protected]
BHAVNAGAR-GUJARAT

Dear Sir,

I had purchased a Nokia C6, (IMIE-[protected])on DT. 10.03.2012, in Rs.12900/-INR, but there are some problem with this mobile so i had submitted it at Nokia care center(Cellular Clinic, plot no-B-32, sahid nagar, bhubaneswar, Phone No-[protected],[protected])Job sheet No[protected]/120813/27, dt-13/08/2012 after lot of reminding they exchange my set to Nokia N500 (IMIE-[protected])and delivered me on Dt.15/12/2012( unfortunately in between i had lost my battery, back cover and memory card so i had pay for them Rs.1200 without any receipt) whose market value in now days is below Rs-9000/-,and which have lower features than nokia C600 like web cam,flash system on camera, qwerty keypad and sliding not available in this mobile set but i had purchased that set on above value but i get for that a low value set who is responsible for that i want to get my rest amount back or give me same value set which value is Rs.12900 as on date.

Please take necessary action therefore i will be remain grateful to you.

RN NO-RN506514,
RN DATE-17/112012
service request number is 1-[protected].

Thanks & Regards,
Mirza.M.baig([protected]/[protected])
[protected]@hotmailcom

Hi,

I had purchased nokia 701 cellphone on 18 Dec 2011. On 10-Oct-2012, its IMEI no. got changed (by nokia care, vaishali ghaziabad) as there was some problem with the motherboard.
Yesterday i.e. 15 Dec 2012,there was problem with the flash light of the cell so I went to the same Nokia care store. They returned my cellphone in the evening saying there was IC problem and they have resolved. On checking the cell at the shop, there was no network received in the cell. The concerned person of the store said to check it outside, might be there is signal problem. But still the network problem was there and shop was closed (at it was 7 PM). Also the touchscreen of the phone was not responding.We went for 1 problem and ended up with 2 (touch and network issue)
Today morning I went to the shop again, but they refused to check it saying its not in warranty. We brought original bill also where the date of purchase of 18 Dec 2011. So according to that it was still in warranty. But they spoke very badly to us.
We asked them to extend the warranty so they refused again and said," its out of warranty we will not extend, we can give you the same in written" (but later refused to do the same). We had a talk with customer care where they said warranty is still there so it can be extended.They will call back us tomorrow i.e. 17 Dec 2012.
My concern is if we are raising request for "Extended warranty" today then if it takes time say 2 days, will you all come up and say "We cannot extend the warranty as warranty date has passed on 18 Dec 2012". This was what the person(Anjali) from store said to us.
The person who spoke very badly to us was Kiran.
The call reference no. with Nokia customer care is :1-[protected] and the person name is Raj Veer Singh
The Nokia Care shop address: Sector 4 Near Shoprix mall , Vaishali, Ghaziabad .

We wasted almost 4 hours over there without any solution.
Today also we did not get any reply from nokia as they promised to call between 11 am-12 pm. It was as we expected that you will not respond.
Very poor service as you are making fool of a cutomer.
Kindly take the necessary action as a customer who has faith in nokia gets this type of treatment. It was really a sheer waste of time.

Dear Sir,
I found on 14/12/12, two consecutive messages in my Mobile Inbox as follows :
Msg1 - “Thanks for downloading GLOFTGame from Airtel. You have been charged Rs 50.00.” -- Sender --AT-AIRINF
Msgs2- ‘Received’ -- Sender -- 55435

I understood that my little grandchild , perhaps, done this mischief, accidentally, in the item under Game
folder in Application Menu. It is also understood that this relates to game ‘Asphalt6 D…..’ [GAMELOFT]

On opening that Game, I noticed that it is still a Demo version.
On clicking Help -- Shows -- you should receive the unlocking key within 5 min.—Check Inbox.
But till today [17/12/12], No ‘unlocking key’ received. That Game is still in a Demo version.
My humble questions before you :
[A] Whether the AIRTEL, itself, or other third Party is involved in the management of such games.
[B] Since I am not able to use the services relating to that game , would it be unreasonable ,to hope,
to get back refund after deduction of service charges from your end, as I am not interested
for that game and sorry for inconvenience caused to your concern from our end.
[C] If not possible, inform me how & wherefrom that ‘unlocking key’ be received.

Given below my Mobile Details
NOKIA 110
Mob No : [protected]
SIM 1 --- IMEI - [protected]
SIM 2 --- IMEI - [protected]
Service Provider : AIRTEL

Expecting early response from you as received earlier case.
Thanking you.

Amalendu Maiti
B-17 Amarabati, Sodepur,North 24-Parganas, West Bengal, PIN 700110

Email : [protected]@gmail.com

Frequent malfunctioning of touch screen.
IMEI no [protected]
B no[protected]/[protected]
Ch no 39979122443021027100675413
Bought at Gaurav Telecon Sararanpur dated 21st July 2012
I have been transferred to Kolkata and I have shifted
The complaint has started appearing from 1st Nov 2012

I have approached Nokia care Lenin sarani at Kolkata and got it repaired once
The problem is still persisting.

I had ordered 1 Nokia Lumia710 on 03Dec2012 and even till now on 17Dec2012 it has not been shipped. All customer care executives have consistently lied. There is no importance given to timely delivery on homeshop 18. I had planned it as a birthday gift for my brother but thanks to homeshop18 i could not gift it on his birthday. If would suggest if you want to get professional online homeshop18 is not the place.

I PAWAN PUNJ HAD PURCHASED MY NOKIA LUMIA 800 MOBILE ON 10TH DEC. 2012 FROM THEIR DEALER IN FARIDABAD .VERY NEXT DAY PHONE BLUETOOTH IS NOT WORKING. I WENT TO DEALER FOR THE COMPLAINT ,THEY SEND ME TO NOKIA CARE CENTRE FOR SOFTWARE UPDATION ,THEIR THEY TOLD ME THAT PROBLEM IS WITH HARDWARE HAND SET TO BE SENT TO COMPANY ITSELF FOR REPAIR.I DONT WANT TO USE REPAIRED MOBILE AND I WANT NEW HANDSET TO BE REPLACED OR ELSE I WANT MY MONEY BACK.MY EMAIL ID IS [protected]@yahoo.co.in

Dear Team,

I have a NOKIA LUMIA 800 HANDSET which has suddenly stopped working few days back.
When I visited Nokia Care they took it on Job sheet No.[protected]/121201/72 on the Name of Gaurav Kashyap after a week times I was Informed that my Lumia 800 is been replaced by Nokia and I have to get it collected from Service Centre.
Today when I visited and received my handset, it was in a very bad condition and it was a used set with No Screen Guard (which was there in My set from the date of Purchase) and there were so many scratches on the Screen.
When I complained in the service centre that I will not accept this then they told me to speak to Store In charge Mr Draramveer for resolve my query but he has taken my handset back and said back and said he’ll not do anything and will not replace it now. He misbehaved with me and abused me using very rough and cheap language which I can’t even mention in this mail.
Hope you understand I will get resolve my problem with same issue.

Regards
Kiran Soni
[protected]

The cost of this phone is 12999/- Rs . . . And features are less at this cost. . No blutooth. . No gravity sensor . No battry backup . No speed response. Update limited. No And the biggest loss is U R limited to use the Applications. . .And memory limits. . .8GB reserve for window is above 1Gb. . . . Damn features but price is. .. Toooooooooo. High. . . My nokia 3315 is more efficient then this at the amount. . .

Date:11.12.2012

From,
S.John Wilson
K&K Systems,
21/5, RR Flat, First Street,
Vedachallam Nagar,
Chennai- 600 024, Tamil Nadu, India
Ph: +[protected]
[protected]@gmail.com,[protected]@yahoo.co.in
To
NOKIA CARE
Dear Sir,
Sub: Replacement of mobile due to software/hardware issue in NOKIA LUMIA 800 Mobile-reg.
Ref: Purchase Bill No:14689 dt 04.11.2012(Poorviga Mobile Pvt ltd)
Service job Sheet No:[protected]/121116/41 date 16.11.2012
Service job Sheet No:[protected]/121126/56 date 26.11.2012
Phone IMEI No:[protected]
Complaint No: 1-[protected] dated 28.11.2012.
With reference to the above, I have purchased a Windows Mobile(NOKIA LUMIA 800) through one of your authorized dealer of M/s. Poorviga Mobiles Pvt. Ltd at Madipakkam at chennai wide bill no: 14689 on 04.11.2012.
From the day one itself I am facing a problem with this mobile to access the Internet Explorer, to access the Gmail,Market,facebook, etc. Some time I am unable to make a call also. At the same time I can receive all mails from yahoo mail ID without any issues and I can access the internet in other mobiles through this mobile’s WIFI internet sharing connection.
The next day I contact the supplier of M/s.Poorvika Mobile Pvt Ltd and explained the problem. They said that, you contact NOKIA CARE and sort-out the issue from their itself. I went to Nokia care on 05.11.2012 (Service center at T.Nagar,RAKSHIA IMPEX,) and they have reloaded the OS (software) and return back to me on the same day without any job sheet. It was worked well the whole night and from next day morning onwards the same problem was accrued again. Again I went to that same NOKIA care centre on 07.11.2012 and they have done the same job again and it was worked well for another 2 days and the same problem was accrued again 9.11.2012 onwards. After that I never used this mobile up to 15.11.2012 due to my family function.
Then I went to that same NOKIA CARE on 16.11.2012 and they made a complaint and they have sent it to their Head Office wide service job sheet No:[protected]/121116/41 to rectify the same issue and they have return back the mobile on 24.11.2012. I used the mobile on that whole day and next day morning onwards the same problem was accrued again.
Again I went to that same Service center at T.Nagar,( RAKSHIA IMPEX,) Chennai wide Job No:[protected]/121126/56 dated on 26.11.2012. and I asked replacement of this mobile. They have again sent that handset to their Head office to replace the same. I personally made a complaint at NOKIA Customer care wide complaint No: 1-[protected] dated 28.11.2012.
After that there is no feed back from their end.Finally they called and asked me to collect the New hand set to replacing the Old hand set on 06.12.2012.
I went their to collect the same. I shocked!!!!!!!!!!!!!!!!!!!1 They have given some other old and somebody was used hand set and they are insisting to collect the same.
Finally I refused to collect the same and I return back that hand set to their custody and I made a complaint again to NOKIA customer care referring the old complaint number (complaint No: 1-[protected] dated 28.11.2012).
Today I made a call to the NOKIA Customer care via [protected] and they said that, again they have provided a used mobile only for replacing the old one.
Please understand I don’t required any Used Mobile I required only *NEW DEVICE WITH SEALED PACK*. Because I never used this device a single day satisfactorily after purchasing (purchased on 04.11.2012). Between this 37 days The service team was utilized close to 25 days for service the device. The warranty how it will affect?
Between this day I lost my contact reference and affected in my business and I wasted lott of time and mentally I affected with lott of things.
So please understand the situation and provide a new handset immediately without further delay
If any problem to replace the same to new hand set, please intimate for me to fight through Consumer court with compensation of Rs.1,00,000.00 (one lakhs) for my losses and other incidental expenses.
Thanking you and I am expecting your favorable reply.
Regards
John Wilson
(+[protected]

I went to nokia care to repair my mobile "Nokia Asha 200" where my 2nd Sim from it's Slot was automatically coming out. The representative of Nokia Care told me that I have opened from outside and he refused to rectify the problem and created the new problem. Earlier my Sim Card was readable but after they opened my mobile and 10 mins later they returned it, I saw that my card is not getting detected. Thing is that my mobile is in warranty period and I never went any other repairing shop to solve my problem. The people sitting at Nokia Care told me that I have to show the proof that you have not opened it from anywhere else then only they will rectify my mobile.. You please suggest me is it possible. I suggested them that whenever you are opening any mobile then put seal on the system so that nobody can open it, or if so happens then only you can say that we have opened it from somewhere else. I was forced to repair my mobile from outside. Please give me your suggestion how to make complain for such type of harassment. What will be the value of warranty period?

Dear Madam / Sir,

The handset as is being described in the attached photo (which infact is scanned copy of the invoice generated by nokia preferred store) was procured accordingly. It was gift to my mother who turned Age 70. She is a generic mobile phone user where is besides calling and receiving call sometimes she listens to her music files stored on the phone. She does not even know how to sms or use camera on her own.

To the amazement of all o[censored]s one fine day somewhere in May the phone suddenly stopped charging and turned black completely. The very next day we handed it over to the official service center as is attached in the other photo file attached herewith. The phone was received back from them in ok condition and it started functioning properly. We were told that they just re loaded the OS again. It was kind of reofrmat and the same hand set started functioning again. My mother was ok with it.

Again the same situation as was stated in May has arisen. Now when we went to service center with a request that please issue us a fresh and technically properly working phone as we believe that this particular instrument has some technical flaw in it. The service center is saying no to the said request. My mother, rightly so, is seeking a replacement.

Kindly help in resolving the problem by speaking with nokia technical team and make them agree to our request as stated above.

Sincerely,
Pranav Pandya