Nokia India Complaints & Reviews

Sir,

I have been using NOKIA phone for past few years when I bought E72 in July 2010 which is working fine till date.

So, on the earlier gained trust, I purchased the NOKIA ASHA 302 in June 2012
But from the very first day, I am facing number of problems with this new handset :
1. screen hangs,
2. sluggish response, and
3. Phone restarts

When contacted with the dealer (Spice Hotspot Retail Shop- Part of Hall No. 12, Gaur Gravity Mall, 8, Vaibhav Khand, Indirapuram, Ghaziabad, Uttar Pradesh), they checked the phone and told that the problem has been resolved but problem persisted.
Again I contacted to the dealer & it was conveyed that there is issue with ASHA 302 and nokia has accepted it, so nothing can be done. On my request, the dealer changed the battery as well.

But even till today, 3 problems (mentioned above), are still there. My only mistake was my blind faith on NOKIA.

So you are requested to:
Replace the mobile with the new one provided that you will take the responsibility for any hardware/software problem.
Or
Refund the amount Rs 7000/- that I paid vide Bill No. 123T25471 dt 10 June 2012.

regards,
Manjeet Kalra
Mobile: [protected]

all detail discussion with nokia and quickoffice people from twitter and mail

ashok khade ‏(myself)
@NokiaHelps i purchase quickoffice pro from ovi store but not having licence,quickoffice help say contact nokia

Nokia Care ‏@NokiaHelps
@aakhade License of the application will be provided by the developer of the application.

ashok khade
@NokiaHelps in case other application...

i purchased mobile application quickoffice pro from ovi store but i got trial version i contacted nokia care, people say me that contact on support.web.[protected]@quickoffice.com after that i contact on this mail and provide my all detail regarding purchase and my phone detail ,finally i recived mail from this id which is below

Jake (Quickoffice Customer Care)
Feb 22 07:56 am (CST)

Hello there,

I apologize for all the inconvenience this has caused you. I am unable to find any transaction with the information provided.

Quickoffice does not handle application delivery for purchases made via the Ovi store. To request a help from Ovi directly, please visit this link:
http://support.ovi.com/osc/en_GB/contactus

Kindest Regards,

Jake
Customer Care Advocate
Twitter.com/QuickofficeHelp | Community.Quickoffice.com | Youtube.com/QuickofficeHelp

WHY THIS HAPPEN IT IS NOT NATURAL LAW

purchase confirmation mail

FROM NOKIA

from: Nokia Store <[protected]@payment.ovi.com>
to: [protected]@gmail.com
date: 20 February 2013 11:19
subject: Your purchase confirmation number[protected]
mailed-by: payment.ovi.com
Signed by: payment.ovi.com

Thank you for your Nokia Store purchase Ashok Arjun khade.
Please retain this purchase confirmation for your records: This e-mail contains your purchase number.

Purchase number:[protected]
Purchase date: 20 February 2013 11:19:04 IST
Charged to: Your Vodafone phone bill

Purchase description Price
Quickoffice® Pro Rs. 25.00
(plus applicable taxes)

This e-mail was sent from a notification-only address that cannot accept incoming e-mail.

The Nokia Team
Nokia HCL Mobile Internet Services Limited
Flat no. 1204, 12th Floor, Kailash Building,
Kasturba Gandhi Marg,
New Delhi - 110 001
Service Tax ID : AANCS2128RSD001 (Online information and database access or retrieval service)

hai sir

am totally satisfied so far...but this time i just palced one item nokia e6 silicon soft jacket gel back case, order number-7780440..and i gt that too..but the main complaint is the pouch is totally different from the view that has screened by u..... i need to replace it...pls do the need ful



jayaramranjith
contact number-[protected]

i am using nokia c5-03.though internet pack activate on my cell i am unable watch online videos

I am a sad owner of the Nokia Lumia 510. I bought this device three weeks back. I did not check the font size of the text messages, contact details etc., because as usual even the basic mobiles have font size setting from small, medium and large.

I am not sure how Nokia let these phones hit the market without checking out all the facilities on the phone like font size setting etc. Visibility of all characters on a phone is a must.

Given below the problems I am facing.:

1. Text Messages:
There is no provision were the font size could be increased in SMS text messages.
The current SMS font text size in the phone is fixed. Which means it cannot be increased or decreased whatsoever.
The font color is very mild and makes it more difficult to read with the available background options.
In the message thread you can delete the message one by one or by selecting 'delete thread' and all you messages are deleted from the particular contact in the inbox. There not provision where you can mark messages which you do not needed and then delete them all at once while keeping the messages you want.

2. Contact List:
The contact list is another drawback in this phone. Here also the font size cannot be increased or decreased.
The "Profile history" is displayed in big font size, maybe a 12 or 14. Whereas the display of contact name and phone number which is more important for a user, is so tiny and hardly visible on the display. I feel this is ridiculous since there is so much space on the display to have bigger fonts.

3. Theme:
For background color, there are only two options dark and light. Where dark is basically 'black' and light is 'white'. When you select light the background becomes white, which hurts the eyes.
Accent colour. These colors make it more difficult to read because of the contrast background color.

I always been loyal to Nokia phones and accessories until now.

I really regret having purchased this phone. Anyone with eye-sight issues should never buy this phone, and even persons without eye-sight issues, using this phone will be a strain on your eyes.

I went to the customer care near satyam, Chennai there said nothing can be done.

I would never recommend this Nokia 510 to anyone or ever bye a Nokia product again. Totally disgusted and very sad. Not happy with the handset at all.

Basically I am writing this so other people wont fall into the trap by watching hyped up adds by Nokia.

Regards,

Clifford

I have lost my Nokia C2-03 Black mobile phone on Sunday 17.2.2013 at around 3pm at cottonpet area.Bangalore.
Model: Nokia C2-03 Black
IMEI [protected], BAT-103512, CHR-1430
please help me to recover..-

my contact mobile # [protected]

I have lost my mobile from shendra MIDC, details are as follows
Dear sir,
today i lost my mobile following are detail of mobile.
1. name : sham ashok patil
2. address: shivaji nagar, shirud naka, amalner, dist- jalgaon. pin 425401
3. phone model: Nokia C202 .
4. Make Nokia
5. last used No: Roshan Godse- +91 [protected].
6. Email for communication: [protected]@gmail.com
7. Missed date: 19/02/2013
8. IMEI no: [protected]

Dear Sir,I have lost my Nokia5233 w.silver IMEI:[protected] on April 2012.Kindly lock above my request Sir.
Yours faithfully
Cleverson Marak
Shyamnagar,P.O.Phulbari
Dist.West Garo Hills,
Meghalaya

Dear sir/madam

i purchase phone nokia e6 jan 2012 , after that i go to nokia costumer care ant tell them about phone i said my phone heating when operating he say this is not phone fault this fault is your service provider so i change my service provider after some time again i go to nokia costumer care anand gujarat they charge me and say your phone repaired this problem not found again but problem still phone was not repaired again i go to nokia care anand gujarat they take phone but not say any satisfaction answer what i do now i help less please help me

my phone IMEI no. [protected]
praveen sharma

phone no.[protected]

Sir
I have been using Nokia 6030 for past one year,at that time I locked my phone with security but I forgot my security code and now I need to reset my code and my imei is ([protected]) pls help me to reset my securitycode as soon as possible I can't use new SIM card!!!

I have purchase my new Asha 200 from Maxtel kamannahali,Bangalore on 6-2-2013 at evening. While using at home I found that there are 3 problems.
1 is a crich-crich sound is coming form only the left big goto button while pressing that key.
2 is unable to record FM redio songs, error is 'format not supported' sometime it record but most of the time dont.
3 while downloading songs from Nokia music store. Same above error is comming.
Next day on 7th i went to the Maxtel shop and i reported these problems. The boy Arun, i think he is the manager of the shop he checked and he find the problems.but They din't replace the handset, Even it is in under 48 hours criteria.
He send that mobile to Nokia Care Center with his employe and told me to comd after 2 days. 9th i went there i checked my handset the problem is persist, i dont know what they done. When i showed them they told me go NOKIA CC with his guy on monday ie.[protected].
When i went there NCC guy checked and he find same problem, he taken the set with same job sheet no. And told me to come next day but when i went to take back my handset i was shocked it looks like 3-4 month old handset with lots of defects, back pannel is not fitting properly, on LCD so much scratchs from inside even in the place where bacl pannel fits lots of scrahes r there. The screws are free one of them have some black colour gum spot. Allready 3 prob r there they cant solve it and now these things happens.
When i showed these things then Now the NCC gays telling me that if this thing r there in 48 hours then deals has the resposibility to replace the handset. When i talk with the Maxtel guy he is with me at that time in NCC. He told me we can't do anything. Then NCC Guy and Maxtel guy starts blaming to each other. After sometime they both told me we can't anything you have to use this handset.
So plz i don't want this faulty handset which i have not use a single day and now its problem got incresed. Looks ugly.
I WANT MY MONEY BACK OR A NEW HANDSET REPLACEMENT WITH THIS CRAP.
Plz Nokia India do something.

Your customer- KAUSHAL KUNAL
Mob-[protected]. [protected]
Mail id- kaushalkunal.[protected]@gmail.com

I have submitted my NOKIA C6-00(IMEI-[protected]) for repairing on 17th January, 2013. Job sheet no[protected]/130117/50... complain no-1-[protected] ...still didn't have any solution from NCC authority even they are not giving any acceptable alternative solution ...
can anyone please tell me what the hell is going on with me...my contact no.-[protected], mathura u.p."

my phone nokia 5530 was not responding so i showed my phone to the nokia care center they told me that they have to change my touch which costed me 1870 which was too much for a symbian phone which costed me 10000 2-5 yrs back but still i gave my phone and when i got it back the touch of the phone is not working now when a call is made or recieved when i told them this they said sir u will have to live with this problem they have changed the touch and their task is done .i asked them what is the use of phone when it is not satisfying its basic purpose of touch during call making/recieving .i asked their manager name they said they cant tell me .i asked them to give me in writing what they said they said no.now please suggest me sir what to do i have already paid them the money..help asap

Dear,sir I can won a NOKIA mobile draw and won a 500,000 pounds but the company could not give me payment .while please give me my payment cont.[protected] email id:[protected]@yahoo.in

I am Kesavan,Actually i had C6-01 mobile phone,my mobile has a network problem for past 2 days,so i gave my mobile to NOKIA customer care at APN plaza Nagercoil,I gave my mobile on December 2012,when i handover my mobile,only the network problem,other than that all software's were in working state,but after given 2 Nokia care , i went more than 8 days,also i called them through mobile for 3 times,but their response is that we have ordered a network chip,it is coming,when i go & ask them,they are very coolly saying that within 2 days we will try 2 give,now at-last 2 months over,now February 2013,when i went to Nokia care asking about my mobile ,they returned my mobile,after getting i put my battery in my mobile,when i press to switch on,its totally in Dead state,so suddenly i got shocked,when i ask to a volunteer she is telling that your board is complaint,so i asked that when i gave my mobile u have noticed that only a network problem,now you are telling that board complaint,also she said that guy who repaired your mobile is now leave ,we make a phone call to him,he simply said that return that mobile,so we are returning your mobile....I had bought 5 mobiles of NOKIA product,now i am thinking to change on other Good product due to this customer care, BYE to NOKIA

But NOKIA IS WORST & I DON’T KNOW LEAST WORD THAN THIS.I am experiencing WORST customer service...........:(

I am Mansoor from Kochi. I brought a nokia 603 rs13500/, that
handset No charging, thus why i submit the handset
in Nokia care centre (Poovath International) Cochi on 05.01.2013,job
sheet no:[protected]/130105/96, They told we can't repair
so need to send repair factory and it will take
10 days.I agreed and handset sent to repair factory. after 10 days the are told is not cosider warranty, because water inside, the are cheeting me pls help this case

Rgds
Manssor
[protected]

MY NOKIA MOBILE C2- 00 HAVE BEEN PICKED UP FROM MY POCKET ON 06.02.13 FROM METRO CHANDNI CHOWK STATION AT KOLKATA .TIME AROUND 6.45 P.M . IMEI1:[protected]. PLEASE BLOCK THE SET & CONFIRM ME .

THANKS.
11.02.2013

Dear Paheredar,

I Have visited kumbh mela on 10.02.2013 during visit at kumbh mela someone stolen my nokia mobile model C2-00 black which I have purchase from nokia on 18 Jan 2012 through flip kart.Now i want to lock my mobile through IMEI no by nokia services they are saying that we can not do this.so i am not taking facility of IMEI no and nokia service regarding the matter.I have already locked my sim card by the help of Airtel.

Your kind support required to solve my problem.


My name - Subodh Tiwari
My existing mob no = [protected]
E-mail addresss- [protected]@gmail.com

I am Vikram Singh , I lost my mobile phone today ,i.e. 10/02/2013,
model : Nokia 5233
Imei no. [protected]
mobile. no. [protected]