Nokia India Complaints & Reviews

I HAVE LOST MY NOKIA MOBILE PHONE( NOKIA ASHA 305 ) , IT WAS STOLLEN.NOW, I WANT TO TRACK MY MOBILE THROUGH ITS IMEI NUMBER WHICH IS UNIQUE AND PROVIDED BY YOU.
I WANT YOUR HELP BECAUSE NIGHTER SERVICE PROVIDER NOR NOKIA CARE CENTER AND CUSTOMER CARE SERVICE CENTER REPLY ME PROPERLY FOR THE SAME.

I WANT MY MOBILE BACK BY USING YOUR MOBILE TRACKING CERVICE.

I PURCHASE NOKIA MOBILE FOR ITS SERVICE AND JUST NOW I WANT SERVICE IF POSSIBLE.

MY MOBILE IMEI NUMBER IS :[protected]

Hi

I purchased NOKIA LUMIA 820 on 18th Jan, 2013. Soon after i realized some serious issues with the phone. So i approached Nokia Care Centre on 15th Feb,2013. They took my phone and it was to be replaced by 23rd Feb,2013. After that time every time I check with them, only thing they say is you will get back your phone ASAP. I work with MNC so have to online all time as my head office is in SAN JOSE. I spent so much sleepless nights in front of my Laptop, after all this till date i did not receive my phone replaced. I want to take strong action against them

Job Sheet No :[protected]/130215/32

Name of Customer: VInod Khera

Nokia Care center : Dexters, Pocket F-19, Plot no 12, sector 8 Rohini, delhi-110085

Contact no : [protected]

blocking sim

Dear,

My Docomo number is [protected]. My phone has been stolen. please Block the sim ASAP.

Regards,
Shambu Sathi Reddy

Hello Sir/madam,
my self pawan kumar. i have purchased nokia 5233 in last june from nokia care pitam pura & it,s IMEI NO. is :- [protected]. i am facing the auto switch off problem randomly in phone from december & the service centre (ACE COMMUNICATION, 151FF,KAPIL VIHAR,PITAMPURA DELHI-34) & the company are not solving my problem. i have gone there 6-7 times to get repaired it. in the starting they used to upgraded it & deny me to get a copy of job sheet. but after complaining in the company they gave me a copy of the job sheet in my 5th round. that,s why i don,t have any proof that i have gone there 6-7 times. know current situation is that, they are telling me that there is no fault in my phone. but still i am facing the same problem. i just want to know that, if the phone is not repairable than why don,t they change it?
plz help me, i still have 18 months warranty & i have 2 complaint no. which i am providing you are[protected]/130221/19,[protected]/130202/34.
my contact no. is - [protected]
my e-mail id is :- [protected]@gmail.com

My bro is missing from yesterday... He was supposed to be at varanasi by today morning, but he is not..
can u please track his cell location and inform me... IMEI - [protected] and his number ([protected]) is switch off..
M afraid plesae do something...
Aatish : [protected] / [protected]

my nokia lumia shows 256 RAM. But it should be 512.I checked another three sets without SIM but they do not show any RAM, They only show memory. i want 2 know is there any option to check RAM without about lumia option and is nokia Launce lumia 800 with 256 RAM.

Sir,

I have been using NOKIA phone for past few years when I bought E72 in July 2010 which is working fine till date.

So, on the earlier gained trust, I purchased the NOKIA ASHA 302 in June 2012
But from the very first day, I am facing number of problems with this new handset :
1. screen hangs,
2. sluggish response, and
3. Phone restarts

When contacted with the dealer (Spice Hotspot Retail Shop- Part of Hall No. 12, Gaur Gravity Mall, 8, Vaibhav Khand, Indirapuram, Ghaziabad, Uttar Pradesh), they checked the phone and told that the problem has been resolved but problem persisted.
Again I contacted to the dealer & it was conveyed that there is issue with ASHA 302 and nokia has accepted it, so nothing can be done. On my request, the dealer changed the battery as well.

But even till today, 3 problems (mentioned above), are still there. My only mistake was my blind faith on NOKIA.

So you are requested to:
Replace the mobile with the new one provided that you will take the responsibility for any hardware/software problem.
Or
Refund the amount Rs 7000/- that I paid vide Bill No. 123T25471 dt 10 June 2012.

regards,
Manjeet Kalra
Mobile: [protected]

all detail discussion with nokia and quickoffice people from twitter and mail

ashok khade ‏(myself)
@NokiaHelps i purchase quickoffice pro from ovi store but not having licence,quickoffice help say contact nokia

Nokia Care ‏@NokiaHelps
@aakhade License of the application will be provided by the developer of the application.

ashok khade
@NokiaHelps in case other application this is not happened why for this please help or remove this application from store help

Nokia Care ‏@NokiaHelps
@aakhade Aside from the Quickoffice Pro, did you purchase other application? Is not having a license only apply to Quickoffice Pro?

ashok khade ‏@aakhade
@NokiaHelps this problem only for quickoffice pro help

Nokia Care ‏@NokiaHelps
@aakhade The developer of the app is responsible for providing the license. You may contact them here: support.web.[protected]@quickoffice.com


AFTER THAT I COTACT QUICKOFFICE HELP

from myself to quickoffice help

ashokkhade
Feb 20 10:53 pm
sir i purchase quick-office pro date 20/2/2013 from ovi store , but i am not able to add my Google drive account ,if i click on add. acc.application show that
1) take trail for 7 day
2) bay it
if i am select bay it launch ovi store and show quick-office pro again that i am already downloaded.
so please help how i add my all google drive , drop box account
is this version 7.01(18) from ovi store is authorized.
if yes send me all procedure that i do for this app.

to me from quiceoffice

Hello there,
I have been unable to find any completed transactions for Quickoffice with the information I currently have for you. If you could provide me with additional details, that will help me in finding any transactions.
Please provide as much of the following information as possible:
1. Order number
2. Date of purchase 20/2/2013
3. Email used at the time of purchase
4. Full name used to purchase the application
Once we are able to find your transaction information, I will be able to assist you further. I look forward to hearing from you soon.
Also, when we find the transaction we'll need the following information to install Quickoffice:
- What type of device are you using?
- What version of Symbian is your device currently running?
- What is the IMEI number of your device?
Thank you so much
Jake
Customer Care Advocate
Twitter.com/QuickofficeHelp | Community.Quickoffice.com | Youtube.com/QuickofficeHelp
February 21, 2013 07:28 am

from myself to quickoffice people

1. Order number or Purchase number:[protected]
2. Date of purchase 20/2/2013
3. Email used at the time of purchase : [protected]@gmail.com
4. Full name used to purchase the application: Ashok Arjun Khade
also
please help attached all detail
purchase mail from nokia to me
from: Nokia Store <[protected]@payment.ovi.com>
to: [protected]@gmail.com
date: 20 February 2013 11:19
subject: Your purchase confirmation number[protected]
mailed-by: payment.ovi.com
Signed by: payment.ovi.com
Thank you for your Nokia Store purchase Ashok Arjun khade.
Please retain this purchase confirmation for your records: This e-mail contains your purchase number.
Purchase number:[protected]
Purchase date: 20 February 2013 11:19:04 IST
Charged to: Your Vodafone phone bill
Purchase description Price
Quickoffice® Pro Rs. 25.00
(plus applicable taxes)
This e-mail was sent from a notification-only address that cannot accept incoming e-mail.
The Nokia Team
Nokia HCL Mobile Internet Services Limited
Flat no. 1204, 12th Floor, Kailash Building,
Kasturba Gandhi Marg,
New Delhi - 110 001
Service Tax ID : AANCS2128RSD001 (Online information and database access or retrieval service)
February 21, 2013 10:20 pm
i also attached all detail about my device
Model: Nokia E6
Symbian Belle
software version
111.140.0058
software version date
[protected]
custom version
111.140.0058.C00.01
custum version date
[protected]

IMEI number [protected]
February 21, 2013 10:31 pm


finally received mail from

Hello there,
I apologize for all the inconvenience this has caused you. I am unable to find any transaction with the information provided.
Quickoffice does not handle application delivery for purchases made via the Ovi store. To request a help from Ovi directly, please visit this link:
http://support.ovi.com/osc/en_GB/contactus
Kindest Regards,
Jake
Customer Care Advocate
Twitter.com/QuickofficeHelp | Community.Quickoffice.com | Youtube.com/QuickofficeHelp
February 22, 2013 07:56 am


my question is
1) nokia and quickoffice people not follow law of democracy or natural law of justice why?
2) how is responsible for this situation NOKIA NATURALLY.because i purchase application from nokia ovi store
i list make payment confirmation with application developer.

ashok khade
[protected]
[protected]@gamil.com

i purchased mobile application quickoffice pro from ovi store but i got trial version i contacted nokia care, people say me that contact on support.web.[protected]@quickoffice.com after that i contact on this mail and provide my all detail regarding purchase and my phone detail ,finally i recived mail from this id which is below

Jake (Quickoffice Customer Care)
Feb 22 07:56 am (CST)

Hello there,

I apologize for all the inconvenience this has caused you. I am unable to find any transaction with the information provided.

Quickoffice does not handle application delivery for purchases made via the Ovi store. To request a help from Ovi directly, please visit this link:
http://support.ovi.com/osc/en_GB/contactus

Kindest Regards,

Jake
Customer Care Advocate
Twitter.com/QuickofficeHelp | Community.Quickoffice.com | Youtube.com/QuickofficeHelp

WHY THIS HAPPEN IT IS NOT NATURAL LAW

purchase confirmation mail

FROM NOKIA

from: Nokia Store <[protected]@payment.ovi.com>
to: [protected]@gmail.com
date: 20 February 2013 11:19
subject: Your purchase confirmation number[protected]
mailed-by: payment.ovi.com
Signed by: payment.ovi.com

Thank you for your Nokia Store purchase Ashok Arjun khade.
Please retain this purchase confirmation for your records: This e-mail contains your purchase number.

Purchase number:[protected]
Purchase date: 20 February 2013 11:19:04 IST
Charged to: Your Vodafone phone bill

Purchase description Price
Quickoffice® Pro Rs. 25.00
(plus applicable taxes)

This e-mail was sent from a notification-only address that cannot accept incoming e-mail.

The Nokia Team
Nokia HCL Mobile Internet Services Limited
Flat no. 1204, 12th Floor, Kailash Building,
Kasturba Gandhi Marg,
New Delhi - 110 001
Service Tax ID : AANCS2128RSD001 (Online information and database access or retrieval service)

hai sir

am totally satisfied so far...but this time i just palced one item nokia e6 silicon soft jacket gel back case, order number-7780440..and i gt that too..but the main complaint is the pouch is totally different from the view that has screened by u..... i need to replace it...pls do the need ful



jayaramranjith
contact number-[protected]

i am using nokia c5-03.though internet pack activate on my cell i am unable watch online videos

I am a sad owner of the Nokia Lumia 510. I bought this device three weeks back. I did not check the font size of the text messages, contact details etc., because as usual even the basic mobiles have font size setting from small, medium and large.

I am not sure how Nokia let these phones hit the market without checking out all the facilities on the phone like font size setting etc. Visibility of all characters on a phone is a must.

Given below the problems I am facing.:

1. Text Messages:
There is no provision were the font size could be increased in SMS text messages.
The current SMS font text size in the phone is fixed. Which means it cannot be increased or decreased whatsoever.
The font color is very mild and makes it more difficult to read with the available background options.
In the message thread you can delete the message one by one or by selecting 'delete thread' and all you messages are deleted from the particular contact in the inbox. There not provision where you can mark messages which you do not needed and then delete them all at once while keeping the messages you want.

2. Contact List:
The contact list is another drawback in this phone. Here also the font size cannot be increased or decreased.
The "Profile history" is displayed in big font size, maybe a 12 or 14. Whereas the display of contact name and phone number which is more important for a user, is so tiny and hardly visible on the display. I feel this is ridiculous since there is so much space on the display to have bigger fonts.

3. Theme:
For background color, there are only two options dark and light. Where dark is basically 'black' and light is 'white'. When you select light the background becomes white, which hurts the eyes.
Accent colour. These colors make it more difficult to read because of the contrast background color.

I always been loyal to Nokia phones and accessories until now.

I really regret having purchased this phone. Anyone with eye-sight issues should never buy this phone, and even persons without eye-sight issues, using this phone will be a strain on your eyes.

I went to the customer care near satyam, Chennai there said nothing can be done.

I would never recommend this Nokia 510 to anyone or ever bye a Nokia product again. Totally disgusted and very sad. Not happy with the handset at all.

Basically I am writing this so other people wont fall into the trap by watching hyped up adds by Nokia.

Regards,

Clifford

I have lost my Nokia C2-03 Black mobile phone on Sunday 17.2.2013 at around 3pm at cottonpet area.Bangalore.
Model: Nokia C2-03 Black
IMEI [protected], BAT-103512, CHR-1430
please help me to recover..-

my contact mobile # [protected]

I have lost my mobile from shendra MIDC, details are as follows
Dear sir,
today i lost my mobile following are detail of mobile.
1. name : sham ashok patil
2. address: shivaji nagar, shirud naka, amalner, dist- jalgaon. pin 425401
3. phone model: Nokia C202 .
4. Make Nokia
5. last used No: Roshan Godse- +91 [protected].
6. Email for communication: [protected]@gmail.com
7. Missed date: 19/02/2013
8. IMEI no: [protected]

Dear Sir,I have lost my Nokia5233 w.silver IMEI:[protected] on April 2012.Kindly lock above my request Sir.
Yours faithfully
Cleverson Marak
Shyamnagar,P.O.Phulbari
Dist.West Garo Hills,
Meghalaya

Dear sir/madam

i purchase phone nokia e6 jan 2012 , after that i go to nokia costumer care ant tell them about phone i said my phone heating when operating he say this is not phone fault this fault is your service provider so i change my service provider after some time again i go to nokia costumer care anand gujarat they charge me and say your phone repaired this problem not found again but problem still phone was not repaired again i go to nokia care anand gujarat they take phone but not say any satisfaction answer what i do now i help less please help me

my phone IMEI no. [protected]
praveen sharma

phone no.[protected]

Sir
I have been using Nokia 6030 for past one year,at that time I locked my phone with security but I forgot my security code and now I need to reset my code and my imei is ([protected]) pls help me to reset my securitycode as soon as possible I can't use new SIM card!!!

I have purchase my new Asha 200 from Maxtel kamannahali,Bangalore on 6-2-2013 at evening. While using at home I found that there are 3 problems.
1 is a crich-crich sound is coming form only the left big goto button while pressing that key.
2 is unable to record FM redio songs, error is 'format not supported' sometime it record but most of the time dont.
3 while downloading songs from Nokia music store. Same above error is comming.
Next day on 7th i went to the Maxtel shop and i reported these problems. The boy Arun, i think he is the manager of the shop he checked and he find the problems.but They din't replace the handset, Even it is in under 48 hours criteria.
He send that mobile to Nokia Care Center with his employe and told me to comd after 2 days. 9th i went there i checked my handset the problem is persist, i dont know what they done. When i showed them they told me go NOKIA CC with his guy on monday ie.[protected].
When i went there NCC guy checked and he find same problem, he taken the set with same job sheet no. And told me to come next day but when i went to take back my handset i was shocked it looks like 3-4 month old handset with lots of defects, back pannel is not fitting properly, on LCD so much scratchs from inside even in the place where bacl pannel fits lots of scrahes r there. The screws are free one of them have some black colour gum spot. Allready 3 prob r there they cant solve it and now these things happens.
When i showed these things then Now the NCC gays telling me that if this thing r there in 48 hours then deals has the resposibility to replace the handset. When i talk with the Maxtel guy he is with me at that time in NCC. He told me we can't do anything. Then NCC Guy and Maxtel guy starts blaming to each other. After sometime they both told me we can't anything you have to use this handset.
So plz i don't want this faulty handset which i have not use a single day and now its problem got incresed. Looks ugly.
I WANT MY MONEY BACK OR A NEW HANDSET REPLACEMENT WITH THIS CRAP.
Plz Nokia India do something.

Your customer- KAUSHAL KUNAL
Mob-[protected]. [protected]
Mail id- kaushalkunal.[protected]@gmail.com

I have submitted my NOKIA C6-00(IMEI-[protected]) for repairing on 17th January, 2013. Job sheet no[protected]/130117/50... complain no-1-[protected] ...still didn't have any solution from NCC authority even they are not giving any acceptable alternative solution ...
can anyone please tell me what the hell is going on with me...my contact no.-[protected], mathura u.p."

my phone nokia 5530 was not responding so i showed my phone to the nokia care center they told me that they have to change my touch which costed me 1870 which was too much for a symbian phone which costed me 10000 2-5 yrs back but still i gave my phone and when i got it back the touch of the phone is not working now when a call is made or recieved when i told them this they said sir u will have to live with this problem they have changed the touch and their task is done .i asked them what is the use of phone when it is not satisfying its basic purpose of touch during call making/recieving .i asked their manager name they said they cant tell me .i asked them to give me in writing what they said they said no.now please suggest me sir what to do i have already paid them the money..help asap