Nokia India Complaints & Reviews

Sir,

I had given my handset for servicing for the reason the touch screen not functioning properly as on 13/08/2012 vide job sheet no.[protected]/120813/28 at Aagnus Mobile Care, Palghat. I had several times contacted the service centre for gettingback the mobile after repair, but still i didnt get the same. On enquiry the authorities told that they had not received the spare parts for getting the work done. Please note that the mobile is under warranty period.

IMEI NO. [protected]

PRODUCT CODE : 059L946

TYPE : GSM

MODEL : NOKIA 300

WARRANTY REFERENCE NO. GINY[protected]
Kindly look into the matter since it had taken more than one month.

Regards
Rajesh
Mob : [protected]

i am ankur tyagi.i bought mobile phone nokia c5 at 30 sep 2011.with one year warranty.i check the my mobile phone in nokia care (abulane) but nokia care not solved my problem and ii will repeat this process 4 time at diffrent centres with in one month my set is in warranty but it is is finished with in 10 days but the problem will not solved now they are trying to charge 2000 Rs.

sir i lost my handset i hau its imei no [protected] plz help me in to find it

hlo sr , my name is ashwani kumar singh. i buy nokiac5-03 mobile from e-future eloctronic ,aggrwal towers ,neta g subash place delhi, before 1 year.from starting 6 months it occurs problem in my touch screeen ,and now it completly 1/4 part is not working.i also goes to nokia care centre bt warrenty is expierd and they asked 3000 rs.many people have same problem in nokia c5-03 .i think its manufacturing problem .so plz help me .provide me any solution from nokia compny.

I received a message about that my mobile phone number has won a huge sum of Indian rupee under nokia mobile award promotion 2012in England is it true or false or is it any kind of fraud

i am pradeep.i made a purchase from" hclstore.in" on 17th august.order no:64106..I already made the payment.There is no response from their side.From last 20 days they say that the product is ready for shipping.


Date Order No Product Amount INR Status
17-Aug-2012 64106 NOKIA 5233(Color=Silver ;)
Rs. 5,887.00 Ready for Shipping

these are the tracking details.please help me.i contacted them many times but there is no response.

someone has stolen my Nokia Asha 202 mobile in my college IPS Academy, Indore yesterday (11th september 2012). its IMEI1 no. is [protected] and IMEI2 no. is [protected].

warranty Available period to no responsible nokia care center in my mobile nokia x3 model

My Name Is Vikas Parkar And My Mobile namber is [protected].

plz reply me.

Youers Fathfuly

Vikas Parkar

No Proper service provided by the customer care even when the cell phone is in warranty period.
Hi,

Recently in October 2011 I had bought a Nokia X2 02 from The Mobile Store in Sohna. Before the 3 week, it started giving problems. This handset display is damage and I call nokia care Palwal 2 and 3 times but nokia care tell me display are not available in this time and now there has been no help provided by Nokia Customer Care or The Mobile Store. I had kept the handset as it is, and still the screen is damaged inside.When I gave a complaint for the same at the mobile store, they did not agree to it and say it had been damaged knowingly. Why would someone do it? Its still in the warranty period. Since, this is changing my belief in Nokia. If this is how it is, I don't think I would be willing to buy any Nokia handset any further. No one from the Nokia Service Centre or The Mobile store is ready to help for the same, even when the phone is in warranty period. Every time the screen gets damaged, even without using it. Kindly get this handset changed. I have lost faith from Nokia. I am going to consider putting a case against the same in case no action is taken sometime soon.


Mobile Store Address:
SHOP NO. 5, BUS STAND CHOWK,
RAILWAY ROAD,
PALWAL.

Kindly help me with the same. Since there is a big amt involved in the same.

Regards,
MOHAN KUMAR

I renewed my contract and got the new Nokia Lumia 800 with a big disappointment. I have the phone not even for two months and already it was send in twice for repairs or software. After getting it back and the old problems was solved I got new ones. First it was my battery that was faulty, my internet not working and now after it went twice in for repairs it does'nt want to send any sms's. I phone the call centre, not even they can help. This is a big disappointment for me as I always chosen Nokia, well this will be the last time. Nokia is not looking after it's customers, it's just easy for them to say please take it in to repair centre, while I'm battling without a phone and spending all my time trying to sort out all these problems.

i have recieved a msg that i have won a nokia lumia & 100000 GBP, in nokia award 2012 from [protected] no. with a mail id that [protected]@cafuc.net, so tell me that what should i do, pls, my name is Mr Gobinda Saha, 28 yr old, Male, mail id [protected]@gmail.com and my no is [protected], pls do my favour as soon as possible.
With regards

Sir/maddam
I am using nokia 2700c-2 With IMEI.358612/04/285245/9.
Its been a quite a time i am no longer using my fone.i would lv to hear from you with my request

Dear Team,

Welcome Greeting….

I purchased a Nokia c5 mobile from Universal Mobiles on 2/oct/2011 costing around 7675 with tax. While purchasing the handset I was given with a warranty of 1 year. In the month of Aug-2012, my hand set was dead. So I went to the universal for assist. They did not responded me properly and suggested me to go for Nokia care. I went to Nokia care located in chrompet(GST Road), I really had a very bad experience with the Nokia Care executives. Their behavior is not proper and were not been professional at all.

The moment I given my handset to them, they had dismantle the handset and gave to me saying that the front camera is not functioning. After a very long conversation they had refused my request saying they cant able to do anything. Then finally they had argued to make a payment for servicing the handset. They had charged me 2016 for servicing the handset which was under warranty cover. Mr. Suresh, who is the Executive in Nokia care had promised that they will give a swap of the mobile, if they could not able to give back all functionalities working and they requested me to pay servicing fees with tax.

Initially they had accepted to give back all the functionality back. But when I had received the handset I found many functionality not working - Keypad, Front and back cameras(Whole Camera functioning). Also they were saying that L3 level had rejected and waived my warranty. Again had a conversation with the Executive Manager and they have processed my handset for further servicing and informed they will let me know the response by 10/09/2012. But till now I didn't get any response about my mobile status.

Therefore, I experienced a very improper behavior with the Executive. Its been really non ethical behavior with this Nokia Brand and Nokia Customer Care. I do understand no one will be personally damage the Handset. Even I had accepted to pay more cash, but this is really Non Ethical. I am very much frustrated and depressed with the Nokia care peoples.

Kindly arrive some sort of solution for these kinds of issues happening with the Nokia care centre, which may improve the customer satisfaction towards Nokia products.

Details of the purchase
Address: Univercel mobile expert, Chrompet
Date of the Purchase : 02/oct/2011
Inv No : p.tam/11342
User : Thirumurgan
Bill Value : 7675

Nokia care Details
Address: Handfones Care, No-5 GST road Frist Floor, Chrompet, Chennai-600044
Job sheet Number :[protected]/120820/42
Date : 20/Aug /2012
Ncc :914_465550
Executive details : Mr.Suresh

Warms Regards
G.Jakathish Kumar,
IT Business Side,
+91 [protected].

Hi,
I purchased a Brand New Nokia Lumia 610from Reliance Digital Shop at RCity Mall, Ghatkopar on 13th Aug2012, the market price for this Mobile Phone is approximately 13,000/-.Reliance Digital though sells it at a discounted price of 12,800/- Rs.
Right on the next day, 14th Aug2012, I observed the cell phone started Restarting even when kept idle for awhile. The restarts were intermittent in behaviour initially but later on theMobile Phone started restarting continuously at regular intervals. Due to therestarting issue, the cell phone was getting heated up and 100% of the batterybackup consumed in just 2 hours. I took the cell phone to Reliance Digital on16th Aug 2012, the representative in Reliance Digital shop mentionedthat they could not do anything regarding the replacement/repairing of the cellphone. They were just denying that it’s an issue with the cell phone, ratherthe representatives in Reliance Digital were just stating it’s a SoftwareProblem…
They asked me to take the mobile phone tothe Nokia Service Centre, so I took the cell phone to Nokia Service Centre inGhatkopar opposite Bank of India near Sarvodaya Hospital. The name of theService Centre is Aditya Telecom, run by Mr. Chandrashekhar. The handset washanded over to the engineer of Nokia Service Centre on 18th Aug2012. They just re-updated the Software in the cell phone and returned the sameto me, unfortunately at that time the Phone did not resembled any symptoms ofrestarts/heating. Hence I thought that the Problem might be resolved due toSoftware Upgrade, but after reaching home, after some time the Phone againstarted restarting/heating up. But due to busy schedule wasn’t able to carrythe Mobile phone to the service centre. Had called to Reliance Digital thoughto get the faulty piece replaced, but the representative Miss Mohini Mehdekarsaid to visit the service centre as they could not replace the cell phone.
On 29th Aug 2012, afterdiscussing with Miss Mohini Mehedkar in Reliance Digital, I went again to theNokia Service Centre and spoke with the Manager Mr. Chandrashekhar (AdityaTelecom, Ghatkopar), he said they will send the Mobile Phone to the NokiaCentre in Noida. They kept my Mobile phone with them and sent the same to NokiaHead Centre for repairing.
After 9 days, on 7th Sep 2012,the Nokia Service Centre representative called up and said that the problem inthe Cell phone has been resolved, the next day, 8th Sep 2012. I wentto the Nokia Service centre to collect my Mobile Phone and the representativeMr. Deepak, a guy with specs said that the problem is completely resolved andclaimed that the issue won’t recur as the handset is repaired by Nokia Main Centre.I again asked why the cell phone is not replaced, he said it’s completelyNokia’s decision and nothing is in the control of the Service Centre. And saidthat “if you face similar problem do come to us, we shall see what can bedone”. At 2:00PM on 8th Sep 2012, the problem started recurring thatmeans the issue wasn’t solved, inspite of Nokia keeping the cell phone withthem for 9 days, they did not even bothered to check and test if the problemhas really resolved or not. I called the Service Centre and told them (Mr.Vijay, who claimed to be another Manager in Nokia Service Centre) that I havebeen visiting the Service Centre for around 5-7 times from Powai to Ghatkopar,just to prove them that the cell phone is a faulty/defective handset and itneeds to be replaced and not repaired; still they said it’s not there area ofworry. So I told them, that I would go to the Consumer Court and to the Media,they said do whatever you want it’s not their concern. The concern is leftbetween me and Nokia.
So now, I am left alone to fight for myrights to get the Cell phone replaced from Nokia, I feel Media and ConsumerForum/Court is the only place from where I can find help for fighting withthese cheaters.
If you want to actually see the problemwith the cell phone, I have uploaded the video clips on You Tube at link: http://youtu.be/xXCtEMAIBQk.

Today, I have kept the cell phone inswitched off mode, in spite of spending almost 13000 Rs. – 12800 Rs in Cell Phone+ 300 Rs for screen scratch guard, the cell phone merely is a Garbage andUseless.
But I will do everything I can to try andget my Cellphone replaced, I would also request Consumer Court to put a strong punishment/penaltyon Nokia for selling such defective handsets.

Today also upon requesting by the Nokia Customer Care centre, I have revisited the Nokia Care Service Centre, in Ghatkopar (W). They observed the issue of continuous restarts and phone getting heated. Post reupdating the software the problem remained in the phone. I am trying very hard to get the cell phone replaced by Nokia Centre. But they still don't seem to replace the Handset, they are again trying to repair the Handset. But I am fighting with them to get the Handset replaced, and not repaired. Because I had already given them the chance to get it repaired for the 1st time but post repairing also the problem remained in the Phone, so now, I need a replacement. If any body can help me to get the penalty from Nokia Centre for the harrasment/pain they caused me for relying on Nokia brand and purchasing their product.

Please find attached the latest Job Sheet where in they have clearly mentioned the Problem with Handset, which can be cured inspite of Software Updates.

Dear Team,

Good Morning ,

I have purchased a Nokia c5 Handset for Universal Mobiles . 2 /oct /2011 Cost around 7675 with tax . As they had informed that i will be given 1 month of warranty of 1 yr .

In the month of Aug , my hand set was dead . So i went to the universal to ask about the same . They did not responded me properly .

They had told me to go for Nokia care .

I went to Nokia care In chrompet ,

I really had a very bad exprence with Then .

Improper way of behavior . They Executive there are Not Been professional at all .

Second I had given the had set to them . They had removed the had set and gave to me saying that the front camera No functionality .


After a very long conversation They had informed me that they cant able to do any thing .

Then Finally they had requested to make for payment for service of the hand set .

They had charged me 2016 for the service of the hand set . But when i went there there was a very improper behavior with the Executive .

Initially they had accepted to give back all the functionality back .

But when i had received the handset

Non functionality of my key pad
Front and back camera are not working .

I am under Very Mental harassment with the Nokia care peoples .

Mr . Suresh had promised that they will give a swap of the mobile , all most they requested me to pay 2061 with tax .But Now they are saying that L3 leval had rejected and waived my warranty also . It Been really non ethical with This Nokia Brand and Nokia Customer Care .

It been really unethical act From Nokia Brand . I do understand no one will be personally damage the Hand set . Even i had accepted to pay more cash But this is really Non Ethical .

PFA

Details of the purchase

Address: Univercell mobile expert
Chrompet :

Date of the Purchase : 02/oct/2011
Inv No : p.tam/11342

User : Thirumurgan

Bill Value : 7675

Nokia care Details :

Address Handfones Care
No 5 GST road , Frist Floor
Chrompet ,Chennai-600044

Job sheet Number :[protected]/120820/42

Date : 20/Aug /2012

Ncc :914_465550

Executive details : Mr.Suresh

STOLEN NOKIA MOBILE MODEL X2-00
Dear Sir,
I lost my mobile phone from Nohar Distt. Hanumangarh (Raj) on Dt. 08/09/2012 my phone number is [protected] my phone model is Nokia X2-00 and Mobile IMEI No: [protected]. Please take immediate action about this.
My Address and contact no is given below :
Mukesh Hissaria
PACE Computers, Nohar
Nohar - 335523
Distt. Hanumangarh (Raj.)
Contact No : [protected],[protected]
E.Mail : [protected]@rediffmail.com

Regards,
Mukesh Hissaria

I received won prize coco cola

I brought NOKIA N8 in November 2010.
I have always used NOKIA phones only, starting with NOKIA 2600 then NOKIA N73 and now NOKIA N8.

In warranty period of 1 year itself, NOKIA N8 went dead and I was not able to start and charge the phone. I went to NOKIA care (RDC, Raj Nagar, Ghaziabad, UP) and they kept it for one day and repaired the phone. I asked to replace the phone with the new one as I have read on the internet that this is the in-bulit problem with many N8 phones. But the guy at NOKIA care said that you will not receive this problem again.

Same problem came again in July 2012, I went to NOKIA care on 16th July and they said that 'SMB component' needs to be replaced and charged 1343INR for the same. It worked only for a month.

Same problem came again on 27th august 2012, I went again to NOKIA care and they said that 'SMB component' again needs to be replaced and I have to pay 1200INR again for it as it has already pass a month and they can take the responsibility for a month only. I paid the 1200INR again expecting it to work this time.

But the phone went dead again next day itself. I went again and guy at NOKIA service center repaired the phone again after 3 hours and also told that its pin charging point is not working now and you have to use the USB charging point going forward. Charging point was working fine before going to NOKIA service center.

This time it only worked for a week and same problem came again on 4th Sept 2012, again I have to go to NOKIA service center and spend 3-4 hours to get the phone working.

But nothing different, it last only for 3 days and went dead again on 7th Sept 2012.

Now, my phone is dead again and I do not know what is the use of going to NOKIA service center again since NOKIA service center does not have the expertise to repair their own products or those guys do not want to repair it completely so that customer keeps on running towards NOKIA service center.
'NOKIA Care' should change the name to 'NOKIA does not care'.

I have spent 23K INR for Nokia N8 and i did not last even for 2 years.

NOKIA service center asking me again to give the phone but I want written commitment from those guys that the same problem will not come again in future.

I lost my new nokia 100 mobile recently lost.please block the mobile

i had purchased nokia hanset in the month of Feb-12 model Asha-200..but soon started problem of hang/off mode, after that i went to nokia care the just updated my software and returned back after that 15 days it again started problem in my set and again resubmitted in nokia care..in july month but after ten days they again returned my mobile with assurance that all the problem have been sought out.
they cheated me two times and my mobile is still not in on conditions..