respected sir,
i vishank manocha, a customer of nokia got nokia asha 302 on 24th august. since the day i got im facing severe hanging problem. it hangs nd restarts anytime. this problem increased from one time to many times a day, and after that the battery backup is too worse that i need to charge 4 to 5 times a day..
i went to nokia care in rohini sec 8, new delhi.. my job sheet number is[protected]/120904/29 and my IMEI number is [protected]
1st time, the software was updated.
same problem again. i went again.
2nd time the phone was opened and properly checked. again some updation was made.
same problem again. i went again.
3rd time the phone was sent to the higher company i.e, nokia india limited, gurgaon.
the phone came back after a week. bt i faced the same problem.
4th time i went to nokia care, they didnt talk to me properly, they were so rude. and they kept my phone and sent it to the company again.
the phone came back from the company after a week again and 5th time and i faced the same problem.
it was sent again to the company, and now it has been 2 weeks that im nt having my phone nd the nokia care employees are not talking to me properly, they're not picking up the calls, the nokia india limited too is not attending any calls.
sir it has been only a month that i got my phone and dont i have any right of replacement.
the company is not even replacing, nor giving me proper srvices, rather im being treated very rudely.
they are delaying the process again and again..
2 times it has been srviced at the nokia care. and 3 times it has been sent to the company.
please sir, i need your help.. kindly take some action against this behaviour of nokia.
please help me sir, im helpless at this time.
thanking you,
Vishank Manocha
#[protected]
e mail; [protected]@hotmail.com
Address ; B 1/ 503, Varun appts, Sec 9, rohini, Delhi, 110085, India
Aug 13, 2020
Complaint marked as Resolved
Please get in touch with the concerned local authorities.
Thanks,
Nokia India Team.
Locating a Nokia Care Centre (NCC) is very Easy !
SMS “NCC<space><City Name>” & send it to 55555, within few seconds you will receive the list of NCCs in that city.