Nokia India Complaints & Reviews

I am using nokiae63 handset and i want to use whatsapp application,but it is not wroking only with nokia cell phones this answer was given to me by nokia care center.It used to work before but past 3 months its not working,i want to to use that application on my handset.so what i can do...?

I bought Nokia C6-00 in 2010 December and got 1 year extended warranty. In the month of January 2011 it had some display problem. Handset went to the company for repairing of display. Then it worked fine. Then afterwards it had problem like hanging and auto restarting. I gave the phone to customer care for around 2 times and they updated the handset and says the handset is fine. In the month of January 2012 it again had problem and the customer care people said that it will go to the company and it will be replaced. In February 2012 i got my phone replaced by the company. After that phone again had problem showing that phone memory full close some application and try again later and there was problem in operating GPS, photos, Web,etc. I went to the customer care and got it updated twice but it didn't work and the problem continued. Then again in the month of June 2012, handset went to the company and was replaced in July. After getting my phone replaced for the second time the problem in the handset still continues. I want consumer court to look into the matter and get my full money back as they have already replaced my phone twice and none of them worked fine. I cant trust Nokia any longer. Kindly help me.

I have a Nokia mobile C5-03 .this mobiles has touch problem . I gave this mobile to service center on[protected] . But till now not any response from service center.

A Very bad experience at the following store-

M/s. Sheetla WLL services
Sheetla WLL Services,
Old Delhi Road,
Opp. Plaza Solitare,
Sector – 14,
Gurgaon – 122001.
Haryana – India.
Mobile – [protected]
E-mail: [protected]@nokiacareindia.com

My Nokia N8 was not responding to USB connection, when I decided to visit the authorized Nokia care store on 21st August 2012. I was happy to drop my phone at the service center as I had pulled authorized store info from the Nokia website. The employee named Sunil was friendly enough when he accepted my phone and made himself aware with the problem in my device. He recognized the problem and told me that the phone will be ready to collect in few hours. After 3 hours I received a phone call from the support office, and the lady told me that the part is not available and so they need more time to get the problem fixed. I could not get the exact reason so I requested to speak with Sunil, who then told me that the problem was not only limited to the USB port, but there is something else which needs to be diagnosed, so they need to send the phone to the head office, which would take another 3-4 days. Two people on phone with two different versions of conversation. Whom to believe? I had no option other than to believe Sunil. He had also told me that he can deliver the phone by Tuesday, 28th August 2012. But when I didn't receive any status update by EOD Tuesday, I called up the service center and was told that even they have no option to track the status. They could not tell me the estimated time of the same. Sunil could only tell me one thing "Sir, we will update you as we hear anything from the head office." Now what the concept is of Head Office? Why can't they provide any tracking number to the customer so that the customer himself can check the progress status online?
Awaiting for a call from the Nokia support, today, Sept 03rd 2012, I decided to call Mr Deepak, (if I am not mistaken in getting his name) the owner of the above mentioned store. Awesome response in a frustrated voice "Why are you calling me. Call the store and get the status there." His frustration was understandable as I directly asked him to inquire about my phone status, but what I couldn't get was the way he responded without even listening to the customer. When I told him what exactly I am facing, he didn't hesitate to ignore me by saying that he is out of town (he mentioned Punjab) and would not be able to help me earlier than the next day. He asked me to call tomorrow, Sept 4th. and hung up the phone. I had called the store owner, god damn it, not to add to my anger on the problem I was facing, but to get the solution. I rang the support office again and got to know that my phone had arrived the store this morning and they were about to call me to inform me the same. Now this was the narrowest escape the store people could take for their rescue from my anger. I visited the store to collect my phone and finish all this drama. But another surprise was waiting for me. I saw the phone and the screen protector film was missing. Now who could justify the need of removing the screen protector when the problem is with the USB port? On my very first reaction about the missing screen guard, Sunil disagreed to accept that the screen guard was at all present. He said that the phone didn't has the protector film on it. I asked him, "Does that mean I am lying?", on this he responded "We are not responsible for the Screen Guards, data and blah blah..." I asked him, isn't this necessary to share the same with the customer before accepting the phone? He said everything is mentioned on the job card's 'Terms & Conditions'. Okay, I cannot fight on this because I didn't read all the terms. But, is this the right way to hide the terms and conditions with small asterisk and fool the customers? Cant the support employee be responsible enough to brief out the terms to the customer? This was not enough. When Sunil finally agreed that my phone had the protector on it, I affirmed him by saying that yes it was worth 18 dollars which I had bought along with the phone. His response was pathetic. "18 or 1800 we don't care. Its just mentioned in our terms and conditions that we are not responsible" Anybody, please tell this guy that he is the support person and he should have proper training on customer services before he can actually take up this job. He doesn't even know how to respond to the customer? Next was the explanation on the problem description. I asked him to explain the problem diagnosed, the solution provided, and the possible reason behind the problem so that I can be attentive for the next time. All he could say, that USB was not working (yes this is exactly what I had told him to repair) so he had to change the USB port, some jack and some filter. He didn't know anything more than that. But he knew the reason behind the problem was high voltage. Okay, he meant that high voltage that came through my laptop USB, didn't harm my laptop but did wonders to my phone. To a person with the least technical knowledge, it sounds something really impossible, but for Sunil, his justification was really satisfactory.
I seek the following with this media of complaint-
1) Compensation along with proper justification of removing the screen protector film from my phone. When the problem was not at all related to the screen or its touch, why was it necessary to remove the guard? Even a doctor makes the patient sign on an agreement form, before an operation. But the agreement doesn't give him permission to operate on brains when the problem is with the kidney stone.
2) Real cause of the problem (if can be identified with the symptoms).

Thanks & Regards,
Atul Agrawal
[protected]
atulagrawal.[protected]@gmail.com

HAI,
IAM JANAIAH DEPANGI . I HAVE LOST MY MOBILE ON 01.09.2012. MY MOBILE MOBILE MODEL IS NOKIA ASHA 305 RED COLOUR.

MY MOBILE IME(1) NUMBER; [protected]. IME(2) NUMBER; [protected]. MATERIAL NO;A00006861. RED GSM900/1800.

PLEASE BLOCK MY MOBILE. MY CONTACT NUMBER IS [protected].

Dear Sir/Madame,

I have been using a Nokia Handset 6700slide (IMEI NO. [protected]) from past two years. On 31st of August 2011, I sent my phone for repairing to Nokia Care Galaxy Care, Vasudev Enclave, Ground Floor, Kankarbagh Main Rd, Patna-20, as my power button was not working for few days.The fellow at the Nokia Care told me about the defected parts and told me that my 3G camera will not work post repairing, understanding the problem I allowed him to do the procedures. When on 1st of September 2011 I went to collect my handset, he again told that my LCD is not working and I found my 3G camera is missing from my handset. I had given my handset in a working condition and I think so that they have removed my LCD purposely and asking me to get it repaired for another Rs 1500/-. I paid for the repaired parts and took my handset back, now my handset is in the dead condition. I have been trying to contact nokia to lodge a complaint but I am not able to find any contact info. Please help.

Dear Sirs,
Moblle handset details: IMEI:[protected]
Date of Purchase: 11.09.06
From SARA SANSAR.Tilak Nagar Main Road Bilaspur.C.G,Rs 4800/-

Now the story starts ..During last 6 Years it gave me good service except some stoppage of ringtones frequently. In the meantime,The tel Nos storage Book is full, Memory is full..
I went...

My Nokia N97 mini get hanged on startup itself, it shows home screen then gets gray shade background. I showed up in Nokia Care Centre at this address Neo Tech Verumal begraj Libray above Vaishnu Hotel ,opp -Pay & park Nehru chowk Ulhasnagar -2 Distt. Thane,, Ulhasnagar-421001. Phone : [protected] Mobile: [protected] email:[protected]@nokiacareindia.com . But they were unable to sort the problem & repair it. Does Such a costly phone worth only this much of Support service from Nokia people. I am unable to use past one month.

Sir,
20-25 days back their was some problem with my handsets mike, Handset is under warranty. I went to customer support.

They changed handsets mike and charged 650/- (even the handset being under warranty by claiming that their were some droplets of water, but no proof was provided for that). Now again after 20 days the same problem has started and they are not even catering to the problem by saying 10 days has already passed and now I have to pay again for the service.

Himanshu Runthla
Contact [protected]

I have purchased my handset nokia 500 bearing no [protected] from m/s bhomiyaji electronics ,2/5 akashganga supela ,bhilai,durg on dated 04/12/2011.somtimes the phone hangs and reboots automitacally.on dated 11/08/2012 i contacted the service centre they repaired but the problems occurs again on dated 12/08/2012, i again contacted service centre they send it to company on dated 29/08/2012 they handed over the set to me .After using i found that the problem still persists now i am again going to service centre ,this repeated process causing harresment and mental agony ,so i want a new hand set in lieu of the defective set
thanks
Goutam konar
mob no [protected]

Complaint against One Touch Communication (NOKIA Service Centre), bunglow no.2, main patel road, opposite piller no. 229, west patel nagar, new delhi

I Krishan Swaroop, R/o 7/28, East Patel Nagar, New Delhi, (M[protected], visit to above said addressee One Touch Communication for repair of my mobile made by NOKIA E-90.
1. That I visit One Touch Communication (NOKIA Service Centre) to repair of my mobile outgoing voice and above said addressee promises to me they repair my mobile and deliver me on 29/08/2012.
2. That I visit to above said addressee on 29/08/2012 for receiving of my mobile but the Executive of One Touch Communication namely Miss. Yogita told me mobile is not repair now you can come tomorrow evening and promise to me they deliver my phone on 30/08/2012.
3. That I visit to above said addressee on 30/08/2012 for delivery of my mobile but they again told me mobile is not repair now you come tomorrow 31/08/2012.
4. That I complaint against One Touch Communication (NOKIA Service Centre) for his lack of Services not complete his promise to deliver and repair of my mobile on time that they Commit to me.
5. That I suffering of my two days because all the contact no. In my mobile and I couln’t connect to my Clients/Costumer since last two days.

Regards,
Krishan Swaroop

Dear Sir,

I had purchased Nokia Handset (Model Name -Nokia C6-01, ESN/IMEI NUMBER– [protected], PRODUCT CODE – 059C1C2, INSTRUMENT TYPE-PHONE, TECHNOLOGY TYPE- GSN)

From the day of purchase, the handset is showing the frequent problem of sudden hanging any clarification pls find Complaint Job Sheet No[protected]/120816/8. This handset has been sent to Nokia service centre (Care Solutions) at Bhopal, Madhya Pradesh, but the problem still persists.


Due to repetition of this problem, I request you to kindly change the present handset with a new one for your customer satisfaction.

I hope this letter will be addressed promptly and my problem will be resolved within 7 days of time span.
In case it is not resolved within a week’s time, please mention whom shall I contact next for getting an early solution.

Note -: My handset pending at your end from date 16-aug-12 for repairing and not recived till time.

Yours faithfully,
Amit Sharma

Senior Officer
Airtel Telecom Office,
Email Id: amit.[protected]@alcatel-lucent.com
Contact No[protected]Bhopal Office)
Present Mobile No -[protected]

Address for Correspondence:-

Amit Sharma
1, Malviya Nagar
Telecom Office , Bhopal
Cn No. [protected]

Dear sir/Mam,
Kindly request to suggest me for solve my phone problem details given below.
In my phone nokia X6 8GB bluetooth is not working & when I open Radio it's not working and it's hang my phone.
Pls. give me solution about it.
Thx & Rgds,
Mahendra

i have bought a nokia 500 handset two months before, yesterday it stopped working, when i visited the nokia customer care center in my township that is muzaffarpur in bihar, they refused to repair my handsets with vague reasons, and misbehaved with me and abused me. my email id is [protected]@yahoo.co.in i am truly disappointed with nokia and its customer care. i need justice. plz help me. i have spend inr 9500 bucks of my hard earning cash and the handset stopped working in just two months and nokia customer care is not repairing it and they abused me also. nokia care in my town is the worst customer care center in the entire country and it is also damaging the repo of nokia company.

Respected sir,
With due respect i beg to say, tha t i am having a Nokia C6-01 abt 8 months old.in just 8 months iTs Operating system has been refreshed MOre then adozen times,that means its Os Has been corrupting frequently, and about 2 months ago, my hnadset was Swaped by anothrc6-01, but just from the day it was swaped, it started generating new problems like:-
1.=> main problem i am facinng is some horizontal and vertical appearing lines on its screen and its really very irritating
2. overheating
3.frequetly its operating system sorrupts
4.hangs/boots just after thae day its OS has updated
5.Its wifi connections drops automatically
6.its mobile data connection drops( when there is no operator failure)
7.It burns when used in 3g mode
8.very very low bateery backup,less then half a day( cheched with a ew battery also)
9.and lot more which i cant explain here......

=> regarding all these problems i visited nokia care centre (siti communications, gandhi chowk) many times, but all the time what they said was,all these problem are normal to them like overheating and all the problems, they said its oke., biut i want to know how could this be oke with a so much costly smartphone.
i bought a Nokia smartphone just beacuse its of realiability ad goodwill in the market and excellent after sale service but now what happpening with me is proving me ans all Nokia users wrong.as no one is listening and rectifying my handset problems.
i am literaaly fed up by visiting nokia care centre again and again to make my my handset work good.
but now all i got to know is all the c6-01 has a manufacturing defect and i beg n request u guys , either return my money back or swap my handset with another handset ( not a c6-01) but any other model of same price group.
and please try to solve this asap as i know after taking a legal action the nokia care centre would discomfort me either by not treating accordingly or by not getting a solution for my problem in time.i request to solve this in 7-10 days maximum.
i would really be thankful


Regards
Parth gaur
[protected]

Respected sir,
This is rahul this side, and i am having a Nokia 5233, its having a lot of problems from the day i bought it...
but by visiting Nokia care frequently the are solving it partially, my display was repaired once and from that day i am facing a lot of problems like frequent Operating system corruption, hanging problem, booting problem, Memory full i.e. ram is unable to execute applications properly, auto shut down of running applications and when i spoke to the Nokia care manger at siti communications( gandhi chowk), " he said , there is no solution for the problem,u have to deal with it " i mean what is this...... please i request u to solve my problem by replacing the handset with another 5233 or some other handset of equivalent price range.
i would be thankful to you

Regards
Rahul
[protected]

I have purchased Nokia Asha 300 on 6th of April, 2012. Its touch pad is not working properly since July, 2012. I have visited Nokia Service Center since then, but the executives are not able to provide me the required service by saying that the touch pad of the said handset is not available due to shortage in supply from the company. I have never expected this quality of service from a World Renowned Brand Nokia. I would really appreciate if you can resolve this issue as soon as possible as I am really harassed by it.

Thank you
Nitin Dalmia
[protected]

SIR , SINCE THERE WAS PROBLEM WITH NOKIA 300 HANDSET. TOUCHSCREEN WAS NOT WORKING PROPERLY . HANDSET HAS BEEN SHOWN TO NOKIA CARE - SITABULDI .
VERY FIRST THING IS NOT A SINGLE PERSON IN SERVICE CENTER GUIDE THE CUSTOMER PROPERLY.
AT LEAST 1 HR WAITING PERIOD FOR TALKING TO CONCERN PERSON THERE.
NOBODY HELPS YOU TO GET STATUS OF YOUR HANDSET.
AT LAST ( AFTER WAITINF FOR AN HOUR OR MARE ) WHEN YOU RECEIVE YOUR MOBILE BACK YOU WILL COME TO KNOW THAT IT IS AGAIN NOT WORKING PROPERLY.
FIRSTLY THEY TOLD TO REPLACE BATTERY COSTING RS 1100/- BUT LATER WHEN THEY FOUND THAT BATTERY IS IN WARRANTY THEY RETURNED HANDSET WITHOUT BATTERY REPLACEMENT.
AGAIN HANDSET IS NOT WORKING PROPERLY.
NEED TO TAKE ACTION AGAINST PEOPLE WHO TREAT THERE CUSTOMER LIKE NOTHING.
(NOKIA IS BECAUSE OF CUSTOMER - CUSTOMER IS NOT BECAUSE OF NOKIA)
SONALI N.

My brother ( Prathap ) lost his mobile while travelling in BMTC bus near marathalli @ around 9:30 - 10:00 AM 29th Aug 2012.

Mobile model number : Nokia N8
IMEI number : [protected]
Mobile number used when it was lost : XXXXXXXXXX
Network : Airtel

I have f-secure anti-theft software installed in it, but not sure if it is going to help.

I checked with Airtel and according to the records last sms and call was made on 28th Aug 2012 @ around 11PM.

These are the information that I have.

Please help me track mobile.

Regards,
Puneeth

Hello,

I am using Nokia C-6 Phone.Last year i got some problem in my phone. I went to Nokia service centre(Chandigarh) due to batery problem. they updated the software
and same time they ask me to extend its warranty after giving any particular amount. I get it extented for next 12 months.when they updated the software
after that my phone front camera stop funtioning. With the time it started giving many problems .I went to Nokia care again they started making excuses this is due to liquid exposure.it lapse its warranty. Now the cost will be
appox 2800Rs .I said after updating the software it stops working but they disagree.then i ask them you should not extend the warranty if it was containing
some sought of liquid,its your responsibilty to check the phone.after lot of request they get it repaired. again after 8months I faced same peoblem in its display.
When i went to Nokia care again they started making excuses like its physical damage ,you have to pay appox 3000Rs. As per Nokia care one of the internal part got damage, so how it can be the physical damage.
and If we have to repair our phone from Nokia after giving Money only. then what is the use of extended warranty.
I feel to earn money they make such kind of excuses. because a customer is not aware about the internal parts of phone. They can tell the customer anything to make money or make him fool. Seriously I am fed up with these diffenert excuses everytime. Please do something for needfull.

Regards,

Bhawna Verma
M-[protected]
[protected]
[protected]@hotmail.com