Nokia India Complaints & Reviews

Nokia — CELL PHONE NOT WORKING AND ITS UNDER WARRANTY PERIOD

RESPECTED SIR,

I HAVE PURCHASED A NOKIA CELL PHONE (6070 model) ON 24.03.2007,INVOICE NO.1325 ESN/IMEI NO.[protected] FROM MOBILE 4 YOU SHOP,1 CITY CENTRE S.V. ROAD,GOREGAON(W),MUMBAI-400062.
SIR,SINCE PURCHASED OF THIS CELL PHONE THERE WAS SOME DEFECT. WHILE ASKED FROM SHOP OWNER HE TOLD IT WILL BE COMPLETLY OK. WITHIN 3 MONTHS THE SAID CELL PHONE WAS OUT OF ORDER.
WHEN I CONTACTED THE NOKIA DEALER TOLD MY CELL PHONE COULD NOT BE REPLACED. WE WILL REPAIR IT AND GIVE YOU BACK.NOW NITHER HE REPAIRED MY CELL NOR HE REPLACED.
SIR, IN THIS CONDITION I COULD NOT OFUND WHAT TO DO AND WHOM TO CONTACT FOR REPLACEMENT OF MY CELL PHONE.
IT IS THEREFORE I REQUEST YOU KINDLY HELP ME TO REPLACE MY CELL PHONE.

THE DETAILS OF NOKIA DEALER IS GIVEN BELOW :-

133/134,GOKUL SHOPPING CENTRE
S.V. ROAD,BORIVALI(W),MUMBAI NR.STN.
THE DETAILS OF INVOICE AND JOB SHEET OF NOKIA IS ATTACHED.
THANKS & REGARDS.

ARCHANA
PHONE NO. [protected]( LAND LINE[protected]

Dear Sir,

I have purchased the NOKIA 5610 MODEL MUSIC Express in 5th Apr. 2008. in that mobile I have faced the mobile Hanging problem from day one. My phone got down on 17 June 2008 and I had given on 17 Jun 2008 to NOKIA CARE CENTERE RAYRHYTHMS 102, SAKET COMPLEX, AKOTA ROAD, VADODARA. And the job Sheet No[protected]/080617/60. This mobile is given for repairing for L3 Level ion BPD Delhi and it’s returned on 11July2008 but it’s not worked properly. And within 30 minutes same problem has occurred. And it’s hanging and doesn’t power switch on. I had given back to same NOKIA CARE CENTER, VADODARA. And they had given me new job sheet no.[protected]/080711/34 and they return me after reparing on 2nd august after that same problem occured with in a 30 min it is got down and not switch on I submit again on 4th august 2008 on same nokia care center and tih job shieet no. is[protected]/080804/2. it till date under reparing to nokia care. and they are not ready to provide a replacemet of hanset.

I dont want to accept that phone again.

At presently i am facing so many problems regarding communication. I am frusted with this hanset and I want the replacement of this handset with new one.

I want full satisfaction for the mobile phone side .

Kindly I request you to pl. look in to this matter and provide me the replacement of the mobile handset.

Thanks in advanced.
Ritesh Savale

i purchased nokia 5130, after 2 months the sound got bad, it was terrible even the loudness went poor ...
i went to nokia care to get it repaired, it took 4 efforts to get it replaced, still it is not working perfect i told nokia care to get it replaced as they were not able to make working with the original sound quality ...
so plz let me get my phone replaced .. tell me where to apply ...

u r right even i hav the same problem

It has been more than 48 Hours and every minute without my mobile is troubling me a lot. I would further want to Update the situation.

It was 10th of August when i went to (Competent Care) Nokia Service Center in Patna, they told me that the mobile is damaged and they do not accept mobiles in damaged condition, but the fact is that the damage was done a year ago and the breakdown of mobile is not in anyway related to the one year damage, because when the mobile some scratched i directly went to the Nokia Service Center near my place (Competent Care) and asked him to properly check my mobile for any damage as i was worried for my mobile. He thoroughly examined the mobile phone and came to a conclusion that the mobile is in best condition and is free of any damage. he further asked my to get an "EXTENDED WARRANTY" as the mobile is costly and extended warranty are good for costly mobile, then i bought the extended cover for my mobile. The shocking thing came when i went to (Competent Care) on 10th of August and showed him my mobile the same person ( Prakash) said that they don't cover warranty for damaged mobile and argued that the damage has been done just now and not before extended warranty. He then refused to take the mobile.

I then went to Nokia Service Center Dak Bunglow road, Patna and after examining my mobile he said that the mobile's slider is not working and he will correct the problem he said the the estimate would be around Rs.2000 and asked my to deposit my mobile. I deposited my mobile and said him that it is under cover and this made him a different person and said that the defect cannot be sorted out with them and he wont be able to do it. I request him to take it as it is under warranty, after lots of request he said that there Quota for warranty this month has exceeded and he cannot take more mobile until 10th October. He asked me to go to some other Nokia Service Center.

Now i had no other option than to roam about here and there in the city even after having my extended warranty and i went to Nokia Service Center, Boring Road. I explained him the problem and he insisted me that why i am not depositing the mobile to Exhibition road center as it is the nearest from my place, but i believe there is no such thing that i can only go to a single service center, I believe i can go to any service center in India. After lots of request and trying to persuade him he agreed to take my mobile and said me that the same model won't be available and i may get another equivalent mobile. I agreed on his condition and gave him my mobile, again he came after some time and said that he wont accept the mobile as it has external damage. These are just ways to not help a customer, furthermore if you do not treat damaged mobile then why the hell i was given extended warranty and at the time before giving me extended warranty the mobile was thoroughly examined and said to be absolutely fine in condition. The technician over there were adamant that it is 11th august and the warranty is expired on 13th august and after explaining him several times that 13 comes later than 11th he was taking my mobile for repair.

Now, this is maximum that i could have done from my side and this poor service from Nokia has really disappointed me and has caused me a lot of trouble in these 4 days. I have lost access to all my contacts and all the data on my mobile, and this has very adversely affected me and what was the use of paying for extended warranty when i am not getting any benefits and any support from your side. It has been around 5 years from when i am a user of Nokia mobiles and in my family it has been a lot more, but because of this incidence and poor support from your Service points we the old and loyal customers have to face such situation.

I am also attaching the warranty information in which the date of repair and date of extended warranty is same and the date of repair which is a year back states that there has been some damage to the phone. Which clears the point damage what so ever was done 1 year back and not now, and now they should repair the mobile as it has happened overnight without anything happening to mobile.

Nokia — poor services and false commitment

I Dinesh Manglani R/o c5d/91a janak puri ,has deposited my nokia c5-03 imei no. [protected] toNet Dot Solution A-5/1 Tilak Nagar. and i have been told its just a problem of display n u will get ur handset in 1hours time but with in 14min they told sir we need a days time as we dont have display here so by monday we will get it done and u come on 12th i.e tuesday and u vl get ur handset ,but when on tuesday i went there they said it goona take 5 more daays and i dont think that is feesable .

SIR JOB SHEET NO[protected]/110409/73
MOBILE NO [protected]

Hi Dinesh Manglani,
Sorry to hear about your experience. Please do write to us on [protected]@ovi.com and do leave your contact. We will have someone from the team connect with you.
Regards
Nokia India Team

Dear sir
maine nokia asha 200 [26/06/2012] ko percheas kiya but 7 days mai he complan aana start ho gya.
maine 4/08/12 ko custumber care mai cell diya aur 06/08/2012 ko recive kiya per mai satisfied nhe huwa.
aaj 09/08/2012 ko maine fir se care mai handseat diya per mujhe care se reply mila ke mujhe handset 30 to 45 days mai handset aap ko milega.
kuu ke aap ka handset delhi jayga ?
aap mujhe reply dye ke mai nokia handset kyu use karu aapka nokia care se kuch v response nhe milta hai

i am waiting your responds???????????????????????????????
my number [protected] //[protected]

Dear Naval,

Please accept our apologies for the delay in processing your order. As per our telephonic conversation, your order will be shipped within 48-hrs.

Thank You for your feedback,
ShopClues Support

NOKIA / E-5 — Poor quality, phone starts malfunction within a month even after replacement (twice)

I had bought a Nokia E-5 in January. It malfunctioned within a month and i lost all my data and contacts. The phone was replaced with a new one. Worked well for a month and then it too malfunctioned. Nokia care replaced it again with a new one. Same story again..it worked well for a month and now it is giving functional issues. I have been using a new handset almost every month after the purchase. Nokia has given me bad quality handsets thrice in a row. I asked for a refund at Nokia care as this phone has been more of a liability to me than of any good use, but they refused. I regret my choice to purchase a nokia product and I am sure I would never again buy or suggest someone to buy a nokia product. I would like to get a refund from Nokia for the handset so that I can buy something useful.

Thanks.
Bestien Thomas
+91-[protected]

i am also suffering same problem with my Nokia E5. It shows no problem in standby mode, when i make a call within 30 sec. talk time it goes on "Power Saving" mode & shows "Battery Empty" and become switched off automatically.

I've changed my Battery, Flashed it software . But problem not solved.


if anyone knows the remedy, please inform us.

i am also facing same problem with my Nokia E5. Whenever i make a call or receive a call, battery empty error message and phone gets switch off in some time.

Did you manage to solve your problem? Please share the working solution if you have solved the problem with your Nokia E5

Nokia C2-03 — no support for themes

sir i am constrained to bring to your notice that the nokia c2-03 mobile phone doesnot support the themes facility. the touch pad is also not good and is less responsiveness.

Dear sir,
please give me information.my email wining and next step what do?