Nokia India Complaints & Reviews

Hi. I bought a Nokia Lumia 710 from The Mobile Store on 9th of July. Initially I was using a Vodafone postpaid connection with which I had issues connecting to instant messengers. I contacted Nokia customer care and they asked to me to visit a Nokia care and reinstall the software. Even before one week of purchase I had to go to the nokia care and got the software reinstalled. But the issue was not rectified. Then they told me its the issue with the operator. So, I ported my number to airtel. I was able to use the airtel connection for 3-4 days and that's the end. My phone does not have internet connection anymore. Contacted airtel and they told everything is up end working from their side. Then contacted Nokia and they told its a known issue with Airtel and Lumia 710.
Though I was told it would be fixed at the earliest its not yet done and they don't give us an exact time of resolution. This is the first time I am hearing that Airtel, which is India 's one of the leading provider had conflict with phones.
Even the windows market is no more working. This is really annoying. People shell out so much on the phones and the manufacturers are least botherd to provide proper support.

My phone details
Model : Nokia Lumia 710
OS version : 7.10.8779.8
Firmware : 1600.3031.8779.12180
IMEI : [protected]

I had given a complaint about my mobile phone(model No.701 BLACK
RM-774) on 29th June 2012, and your office directed me to get it
replaced ( Ref: 1-[protected]) Thank you very much.
My co-brother Mr. Sameer Ali - Dubai submitted the set in PHONE
MUSEUM, Satwa Dubai ( [protected]@ymail.com Al Satwa Branch, Phone
No.[protected]. They are actually playing game with him, extending
dates many times and till date it is not replaced. Now they are
agreed to get it repaired even after producing your reply. Since it
is a major trouble, I don't want to get it repaired. Please issue a
warning letter showing the matter of replacement to the above
mentioned shop and replace it at the earliest to avoid any legal
formalities.


Yours faithfully,
Dr. Abdul Gafoor. P
Asst. Professor
Posr graduate & Research Dept of Zoology
Farook College,
KERALA, India.

Details of Co-brother
Mr. Sameer Ali. K
[protected]

I got an sms that my number has won GBP600,000.00 and for that i have to pay 16,700INR to airport authority of my country. I don't understand whether its a scam/ fake or reality


Commonwealth & Nokia Mobile
Draw Promo Worldwide
Nokia 2-6 Boundary
Row SE1 8HP London
United Kingdom
TEL: [protected]
FAX: [protected]


ATTENTION/LUCKY WINNER,


CONGRATULATIONS


In commemoration of our Olympic anniversary we rolled out over £7,000.000.00 (Seven Million Great Britain Pounds) for our Anniversary Draws. All participants were selected through a computer ballot system drawn from mobile numbers from the 45 mobile networks from Australia, Switzerland, New Zealand, North America, South America, Europe, Asia and Africa as part of our International Promotions Program.

This promotion is a bid to increase our market share in the fast growing mobile telecommunication industry. Nokia has a teeming population of customers spread all over the world, and the promo is targeted at promoting our brand, and creating awareness amongst Nokia users and none users.

This promo is approved by the British Olympic Gaming Board and also licensed by the International Association of Gaming Regulators (IAGR). This promo is the first of its kind and we intend to sensitize the public. To begin the process of claiming your prize, Fill and send back the claims form below. Your private data is secure and will not be accessed by any third party.

We are proud to inform you that our Board of Directors, members of staff and the International Awareness Promotion Department of Nokia Olympic Mobile Draw London UK, wishes to notify you that your winning fund has been issued and will be neither transferred directly to your bank account or parceled for handing over to you through a diplomatic means of delivering.

NOTE: that, you have been issue an award winning Demand Draft of 600,000.00 pounds which will be neither delivered to your home address through courier diplomatic agent or bank to bank direct wire transfer.

FILL THE INFORMATION BELOW AND RETURN IT BACK TO US FOR URGENT DELIVERY OR DIRECT BANK TO BANK TRANSFER OF YOUR AWARD WINNING DEMAND DRAFT WORTH 600,000.00 GBP.

Full name.............................................
Full Address..........................................
Nationality..........................................
Winning Mobile Number..................
Work Telephone .................
E-mail address...............
Date of birth.............................
Marital Status...............................
Occupation...................................

VIA BANK WIRE TRANSFER.
Bank name...................................................
Bank address......................................
Bank account Number ...................................................
Account holder...........................
Amount to be transferred........................

Thank you for being part of our Anniversary draws.






http://lawprofessors.typepad.com/.a/6a00d8341bfae553ef0148c7f80b32970c-800wi
Yours sincerely,


DR. BABS WHITE

(Coordinator)

To whom it may concern,

It is to be Informed that my Newly bought "Nokia 500" mobile(IMEI NO. [protected]) has been picked pocket on 3.08.2012.
In connection with the above subject of complaint I request to block my Mobile phone so that it can't be misused.

I am expecting to settle the matter as early as possible.

Thanking

Your's Faithfully

Somnath Mondal

Dear Sir/Mam,

My phone was not working so went to Nokia service centre they told me 2600 for repairing under warranty, They say my phone is physically damage from internally, I don't know how can it happen my phone was good in condition externally. But still I don't mind but my complaint is for when I checked in other service centre of Nokia they say 1300 for repairing. Now the fact is there is huge difference in both service centre. First one is 2600 and the second one is 1300. I also contact to Nokia support care but there they people always said that my complaint is forwarded to higher department but whenever I am asking my complaint status they always said it in under process. Nobody want's to give me any ans why they people do like that, Is they think customer are fool. I hope you can understand and help me please revert me soon.

Thanks and Regard's
Bhanu Pratap Singh
[protected]

sir,
the nokia care office in khargone district of madhya pradesh do not call the customers in order to inform that his or her mobile has been repaired and can take it.
they don't call us ever, i always called them for getting the information about my handset that it has been repaired or not.
i need a handset to keep my sim active but they are not cooperating. they just show that we give this facility, if this is not so then why did'nt they inform me for the loaner to keep my sim active.
please take some strong action about this.

i bought NOKIA E6 mobile ph. in february 2012...in just 5months ,i have been to Nokiacare almost 10 times...means twice in a month on average..the problem is sometimes with the software n sometimes in hardware(some of keys are not working). i am a woking professional n it is hard for me to visit nokiacare so frequently...eac time, they refresh my ph software n my all data is lost,which is again a big problem. last time i went to nokiacare ,RDC Gzb..n gunjan malik didnot gave me the entry slip,she said u can directly come to me n take back your phone after 40min..i said ok.i took ph back to home n checked ,but the problem was same..the very next day again,i went there n this time the head person told me, that our gmail account can be setup on ur ph,then there must be some problem with ur account as i have the problem that my account cannot be configured on my ph..
i am just fed up of this handset n greatly hurt by the rude behavour of nokiacare,RDC Gzb staff...they didnot solved my problem n gave false excuses..
now my ph has same problem of configuring gmail account,n Nokiacare people are saying we can't do anything for you. and mail key,calender key , contact key of my phone are not functioning...
i have also extended the warranty of my phone,but as nokiacare people are not solving my problem what is the use of Nokiacare??
i am just fed up of this phone n nokia care staff in RDC Gzb. i just want that my phone is replaced as soon as possible and action should be taken against Nokiacare,Rdc staff.
thanks
Richa chaudhary
[protected]
mail- [protected]@yahoo.co.in

This is regarding the fradulent service provided by the Nokia care center located at N0.5 GST Road, First Floor, Chrompet, Chennai -600044. I have handed my Nokia handset (5130 C Xpress music) after facing Software problems on 1st August. The Guy who attended me told that it was due to a software issue that the phone switched off often and it will cost Rs.450 + taxes to fix it. So I have agreed and at that time of handing over my phone the display was working fine. When I called upon to check on the status today(2nd August) I was informed that the phone's software was updated and the issue prevails & now they want to change the display of the phone which will cost an additional amount of Rs.1400 + taxes. Without any valid reason why they want to change the display of the phone which was working fine when I hand it over. The Job Sheet NUmber is :[protected] and the issue mentioned in the service job sheet provided to me is mentioned as "Phone restarts/reboots".

FROM
A.K. JAIN
STATION ROAD, HATIA TAND
ISRI BAZAAR, GRIDIH - 825107
JHARKHAND

I have purchased a NOKIA mobile....
Sri SIDDHI VINAYAK TELECOMM
STATION ROAD, ISRI BAZAAR
GIRIDIH - 825107, JHARKHAND
INVOICE NO . - 276
Model no. - NOKIA 5233
I.M.E.I No. - [protected]
Date of Purchase - 16/05/2012

After purchase there where some technical problems, so i visited the
NOKIA SERVICE CENTER i.e. NOKIA CARE GIRIDIH dated 23/07/12 for updating the software...

There i was informed that the record is displaying that this mobile has already come for servicing before the date of purchase of my mobile through different bill no..

So i want that this mobile should be immediately replaced by the NOKIA mobile company as soon as posssible....

My self harsha vardhan purchased nokia lumia 710 on 14/04/2012 at fone zone in nellore-524001. on 29/06/2012 i went to nokia care for update my mobile , but it was not updated. on 30th i gave my mobile at nokia care center ameerpet for update. they sent it to company and returned a replaced handset to me on 21/07/2012. Software updated but problems not solved. from 21/07/2012 i am contacting nokia support for the problems "nokia music registration problem, nokia collections, camera effects, internet not connecting, incomming audio disturbance, mobile hang", nearly i visited 10 times nokia care center for the same issue. the problem was not rectified.
today nokia care people took my mobile and said they are sending it again to company... But i was very much fed up with nokia phone.
It is waste of money and time to purchase phone.

my handset imei no. [protected]
replaced handset imei no. [protected]
product code. 059m161ks30mk1
job sheet no.[protected]/120801/105
warranty reference no. GLBINY[protected]
contact no. [protected]
contact no. [protected]

Hi, I am ashish . I gave it to Nokia care on 21 July 2012. Becoz of network and mouth piece problem. And delivery date was 28 July . They told me to send it to delhi care. Not able to resolve that problem. If that's the problem then no need to open care center all over India.
And now I called them ..then he told me that now only they sent it to delhi...
So plz give me some suggestion...or consumer court contacts..Nokia customer care mail I'd.
Fell free to contact me on sanadhya.[protected]@gmail.com

Dear Sir, imei no [protected]
i gave my nokia n603 for repair as it was hanging up, at nokia care kakinada, AP. they upgraded software and it got started. when i came home found that it was hanging up and also had network problem created from nokia care side.i again gave it to repair and it was sent to delhi.when again i went after 15 days to take it, i found that still it was hanging up and also had network problem.again they asked me to come after 10 days as it has to be sent to delhi for repair. it has been over one month and i am still waiting for the phone. i request nokia to look into the matter and kindly give me a replacement phone.
i have complain the manager of nokia care also i mailed nokia website but no response from them.
i am harrassed by their poor service as when i gave cell for repair(itwas not starting) they upgraded software but the problem persists.i had to go there 6 times, my time & money is wasted &also my cell is not in goo orking condition.please help me for that.

ye mail mere pass aai hain



NOKIA AWARD WINNING PRIZE ARRIVAL NOTIFICATION

UNITED KINGDOM




The Nokia Corporate House

PO Box 1110,Liverpool

L50 1NL,United Kingdom.



REFERENCE NUMBER: Nokia436590C01

BATCH NUMBER: D3426

PARCEL NUMBER:EAS[protected]UK



DEAR WINNER : MR Sukhbir Singh Mor



We are in receipt of your mail and must say that you should count yourself and your family extremely lucky to have emerged as one of the winners in this year's award promotion swift-promo.





Your winning prize has been verified and approved for payment by this Department. Your Profile (Form) has also been received and filed along with other winning documents for Record Purpose. Delivery will be made to you by a high level diplomatic agent his Name is Mr. Laurence Wisdom. Your parcel code is (CH/117/LD) you are to keep your parcel Code Number very confidential From General Public and Keep me fully informed as soon as you contact Him.



Below is his flight information:


Departure Date /Time:30/ 07/2012 -10:15:00 p.m (UK TIME)
Arrival Date /Time: 31 /07/2012 9:30 a.m (INDIA TIME)


Your winning parcel contains all of the following items:

1.) Your Winning Prize 750,000.00 GBP.
2.)Official Winning Certificate.
3.)Affidavit of claims eligibility.
4.)Documents covering source of winnings.

5.)3set of Black berry phone and t. shirt for your family members.

Note: All courier charges has been dully paid over here in UK while you will be responsible for any local charges to be incurred by the diplomat in delivering your winning prize to you in your country. (Pls.Note:You are to make the custom clearance charges fee available for the prompt clearance of your winner parcel from the airport before proceeding to your city)

Please be warned: For security reasons, you are advised to keep your winning information confidential from general public till your claims is processed and your money remitted to you.



This is part of our precautionary measure to avoid double claiming and unwarranted abuse of this program by some double claimers.

Congratulations once again from all staff of Nokia Promotion Board and do feel free to call for more information.



Sincerely yours,
Dr.Morris Woodman,

Tel: [protected]

Hello SirMadam,

I Pratap ku. Sahoo have purchased a Nokia C2-03 model on 5th Oct. 2011 from one of your channel Maa Ttraders of JAGATSINGHPUR ,in ODISHA.

My EMEI no is [protected]

From the day of purchased I am getting trouble like screen and network in that handset. Every time the problem arise i went to your service center. Last time the problem

arise on 26th July, 2011 so i walk to your near service station and they repair it and send to me on the same date. This type of problem has been arise 4 time till now. Every

time they are changing the software but the problem has not been sought out till now. On the very next day I get the same problem on the phone and when I complain to your Nokia Care on the matter they are misbehaving to me.

So what should I do now on you handset. Now it's a question mark on my mind whether I should purchase ever a NOKIA handset in future for myself and my nearest one

I have already gave a complain to customercare.[protected]@nokia.com on 27 Jul 2012. They didn'y reply me till now.So my humble request to you that please grant my application take a action immidiately

Waiting for your early replay.

Pratap Ku. Sahoo

[protected] [protected]

Hi,
My mobile is getting hand.I observed that From some specific time (Mon - Fri) upto afternoon 1 PM.
I am really frustrated because this is very uncommon problem.
I have 3G connection on my mobile and When after 1 PM I restart my mobile Email Exchange works then WhatsApp also works.

Please suggest what to do?

Swap

Dear sir i Iftikhar hasan purchased a nokia N 8, from nokia priority guru dwara road new delhi. In the first week of apr.2011,after twenty days i face hanging problem in it,i contect to nokia priority from which i purchaded it but they reply me to go to nokia care which is beside it & the owner of both is same.when i reach there the executive reply me that cell is repaired from outside.iam shocked then i talk to the owner then owner take my cell after ten to fifteen minutes he came out the same executive now he reply that he is on mistake the cell is not repaired it has only software problem.But now my phose has same problem now i went to nokia care at laxmi nagar here the reply me the same that the cell is repaired outside so they can't do anytjimg in this way.I want to only know that nokia priority sell the repaired cell.
Iftikhar Hasan
[protected]

Please help me to solve this issue... Nokia c2 -06 touch is not working it's under warranty.. i have tried all service center chennai (perambur ph 26702670 .phone ringing no responce.annanagar26268718 not reachable.rocky agencies asking to go other sevice center .then y they have open nokia care.but no proper response. Phone colour, gray imei no. 37014/04/331748/6

MY PHONE AUTOMATICALLY GETS SWITCHED OFF ND AFTER THAT IT DOSENT GETS SWITCH ON UNTIL THE BACK IS OPENED AND BATTERY IS REMOVED AND INSERTED AGAIN.....
I M UNABLE TO ACCESS MY FACEBOOK ACCOUNT THROUGH THIS PHONE AND GET MY FACEBOOK CONTACTS...
I M UNABLE TO DOWNLOAD ANY APPLICATIONS FROM STORE....
MANY APPLICATIONS DONT OPEN AND IF I SELECT THEM , THE HOME PAGE COMES....
AND MANY MORE PROBLEMS ARE ALSO THERE
AND THE MAIN THING IS THAT EVERY TIME WHEN I GO TO NOKIA CARE, THEY PEOPLE FORMAT MY PHONE DUE TO WHICH I LOSE ALL MY CONTACTS..
ITS ONLY BEEN 4 MONTHS SINCE I PURCHASE THIS PHONE AND I AM FACING SO MANY PROBLEMS......
I WANT TO GET SOME OTHER PHONE AGAINST THIS ONE .... I AM REALLY FED UP OF THIS.....

Dear sir
my name is Nishu Baliyan i had purchase nokia c7 in 6th march 2011 and i extended the warranty again.one day my mobile switch off automatically and didn't switch on than i went nokia care center at Akshay care shop no 4/5 d gold house Dnyaneshwar paduka chauk fc road shivaji nagar pune but but they demanded 5550 Rs for repairing but my phone is in warranty period .why i give the money i gave the money for extended warranty period.

Please help me ,i want to value of my money.my contact no is [protected],my Email id- [protected]@gmail.com
i hope good response from your side as soon as possible.

Dear Sir,
I had purchased new nokia mobile model E5 datedon 11/06/2012.Mobile's headphone not worked from first day but due to my official visit at Delhi on 12/06/2012 i can not contact to nokia care center. When i come back on 17/06/2012 go to nokia care and complaint them as i facing the problem of headphone. They check the mobile and headset , and told me its working well. Then i complaint at 30303838 no that i find out from net and the attended person advise me go to nokia care again. Then on 18/06/2012 again i went there and complaint them of my head set and also second problem of not installing the applications. They had update my mobile sofware and assure me never come this problem again and keep my head set for replacement against job no 711/8.
After week i went there to collect my headphone but they said it will takes two or three days more. Then i request them please make me call as well as my replaced headphone recieved by you.
But they did not make me call and not pick the phone that was mentioned in job card. Thne i again went there and shocked to know it will take more days. Then i many times called on 30303838 and confirm my head phone reached at nokia care.When i go there to collect the headphone , again i shocked the colour of headphone is black but my mobile set is white crome, I refused to recieved the headphone and warn them i will go to the consumer court. Then they promised me as soon as they recieved the white headphone then replaced with my black headphone.
I am again feel like fool when on 11/07/2012 my mobile phone hanged and i saw the mobile phone more than two hours it will be working, but not. Then again i call on 30303838 and told the story of my mobile phone that make mently upset because i purchased the mobile phone for using not for again and again repairing. They suggest me go to the noki care.
Again i visit nokia care and feel so ashmed on me because i am again and again doing the that thing which make me upset and irritate. The employees of the nokia care passed me smile and i feel like the one fool in whole my Ludhiana city because during the replacemennt of headphone my freinds and my childs asked me about my head phone.I handed over my mobile and headphone for replacing. But they said we will replace your headphone within week and chek the mobile. They update again software or do as they know about my sick mobile.
Now i called to nokia care on 25/07/2012 regarding my headphone, but they said white colour not available. Then again i called to 30303838 but attended person said that i have to contact to nokia care and they solve my problem. But the nokia care employees said no availabilty of the headphone in their stock.So again i called on 30303838 number and told them nokia care have not matched colour , please help me. The attended person giving me example that if my shoes having problem and need to replaced then if the shop keeper having not the black colour then what should i do ? I said if me need of black colour shoes then why i accept the white ? Sir really if that person close to me i will teach him how to behave and mobile phone not camparable with shoes.
Now i want your positive help and after that i will file the case on nokia , nokia care and showroom. I am too much harrashed amd mently upset. Due to this three days i miss my duty.
Kindly take needfull action.
Regards
Jaswinder Singh
mobile no [protected].
Email hans.[protected]@yahoo.in