Nokia India Complaints & Reviews

Respected Sir/Madam,

This is Ramesh Ramapuram,
I am using Nokia - C2-01, The problem with this phone is, when I am using/ talking / dialing I am suffering with ear pain entire the day. May radiation or something else with this phone. And I have tested some days without using phone, then I am happy no pain, nothing after few days started using Nokia c2-01 is painful. And also when I am using this phone when I am dialing number, at the same time if there is any call to receive, the re will be Error connection shows, and some phone numbers replaced withe other names. I am irritating with using this phone.

Thanking You Sir

Sincerely
Ramesh
[protected]

If I make/receive a call, I can't here any sound from opposite side even ringing tone also.but they can hear me.and one more thing if I keep the phone in loud speaker or if I attached the head set then I can hear clearly.may I know what is the problem I am facing with my phone? can I get it solved? Please help me to solve the problem as early as possible.

Thanks

Sowmya

Respected sir,
my mobile NKIA E71 lost.its IMEI: [protected],WLAN 1814567ff828.i am working as technician king khlid hospital ,najran,saudiarabia.please block my mobile.

Hi,

I bought Nokia X3-02 on 11/10/2011, from authorised Nokia Dealer I have a original bill as well, phone is actually good from first six month but, after that some problems getting started like, sound low and high, earphone not working properly

But the major cause of TOUCH SCREEN is not worked from last 5 days, same problem was discussed with representatives of NOKIA CARE, and they "Your sweat is going inside the phone you are not get warranty" the guys are really crazy..this is so aweful,.. I'm using NOKIA since last 8 years first time i purchased NOKIA 7710 model in 2005, now realised why SAMSUNG get 1st Place

Towards the end, I hope for a good answer

MY NAME IS MOHAMMED ALI I STAY AT MEHDIPATNAM

I MADE A PURCHASE OF NOKIA X2 FROM UNIVERSAL ON 01/12/2012 ( EMI -[protected] )
THERE SAID IT IS UNDER A WARRANTY OF 1 YR IF ANYTHING HAPPEN IT IS REPAIR FOR FREE
SO I WENT AND GAVE MY PHONE TO NOKIA SERVICES CENTER AT 12-2-784, 1ST Floor, Habib Osman Complex, Opp Express Highway, Pillar No 34, Mehdipatnam, Hyderabad - 500028 |
WHEN I GAVE MY PHONE I TOLD THEM THAT MY BATTERY IS GETTING LOW AND IT IS SHOWING BATTERY FULL
THERE TOOK PHONE AND TOLD COME 2ROW
THERE TOLD ME 2 DAY NOW IT IS FINE U CAN USE IT BUT WHEN I CAME HOME IT IS NOT EVEN CHARGING
BEFORE I CAN CHARGE AND USE BUT NOW MY PHONE IS NOT CHARGING ALSO
I GAVE THEM TO REPAIR NOT SPOIL
THERE SPOIL MY PHONE AND ASKING ME TO PURCHASE A NEW PHONE
EVEN MY PHONE IS UNDER A WARRANTY

THANK U
ALI
[protected]

Sir,
I bought nokia C2-03 handset with touch screen and dual sim in Oct’11 . It is still under the warranty period but even after getting it serviced fir its touch screen problem twice at NET DOT SOLUTIONS in tilak Nagar New Delhi. The set is not working properly. The service Job Sheet Numbers are:
1. [protected]/120309/126 on 9-03-12
2. [protected]/120529/126 on 29-05-12
Kindly get the phone replaced by any other model of same price range.
Rajiv Khera

I HAVE SUBMIT MY NOKIA MOBILE IN NOKIA CARE WITH COMPLAINT OF MOBILE IS NOT WORKING.NOKIA CARE TOLD ME THAT YOUR MOBILE IS NOT REPAIRED AND WE HAVE PROVIDED NEW MOBILE. BUT NOKIA GIVEN ME NEW MOBILE BUT THIS MOBILE TOUCH IS NOT WORKING AND GIVEN BELOW VERSION. TODAY[protected] AGAIN I HAVE SUBMIT THE MOBILE IN NOKIA CARE. NOKIA CARE ALREADY TAKEN 1 MONTH BUT NOT RESOLVE MY PROBLEM. PLEASE HELP ME MY OLD IMEI NO IS:-[protected] AND NEW IMEI NO IS [protected].

REGARDS
MINNAT
[protected]
[protected]

I have nokia lumia 710 handset. I am not able to make outgoing call and messages by my phone.All the bills have been paid from my end and there is no network problem also. In coming calls are allowed but outgoing facilities are not working.please help me out.

Dear Sir,

Me and My entire family is a Loyal Customer of Nokia Products.
We are using Nokia products from over a Decade.
And if this is the reward which Nokia is giving us For our Loyalty.Then I am afraid that we will never use any Nokia product in Future
Nor will recommend any customer to Buy Nokia.

The Exact issue is that I purchased A Nokia C3-01 Touch and type phone for my dad last year.
Due to the simplicity in usage of the cellphone with Single touch unlock I gifted this cell phone to my dad on his Anniversary.
He liked the cellphone and Started using it.After about 5 months The Touch started creating problem, I went to the nearby
"NOKIA CARE" - SITI Communication,Gandhi Chowk ,Sonipat,Haryana Pin 131001.

They accepted the problem, kept the set and asked me to collect the phone after few Days.
When i went to collect the phone they said that they have changed the entire Software & Now it will work Fine.
I Objected the Change in software Pattern. As now the Phone was not a single touch unlock.It had a sort of Touch Scroll From left to the right. Due to which one has to Take his thumb hardly from Left To right of the touch screen to unlock.
I asked them to put my old Pattern back. As my dad was use to it & did not liked the pattern as it was hurting the touch more.
But they said you wont get that pattern back.Asked us to kept and told that it will be fine.
Then after few months, when the problem further persisted in touch screen we went to the NCC, and told them to change the Pattern to the older one as its Creating drastic Issues.So this time they took the phone and said the Touch is not working again.It needs to be changed.
They made a job sheet and asked us to come after few days to collect the phone. "THE JOB SHEET IS ATTACHED"
when i went back they asked for money and told that warranty is over. While in job card its clearly Mentioned
JOB WARRANTY- YES. Also they are giving me the phone with that same Scroll left to right software.

I just want to say that i payed for a phone which I liked while purchasing not for what crap my phone was turned into by NCC.
and now they are charging me again for that bull pattern and touch screen and stating it out of warranty.

The Trust and Faith on the company has been shattered. This is not at all expected by such a good company.

Either I want my money back Because i dint get to use it in a way i liked and purchased the phone for my father.The new pattern was forced onto me and the problem of touch was not sorted out the First time.
Or
I want My same old Pattern single touch unlock phone and i am not paying for any damn touch screen which was not sorted out the first time.
Else I am filling a case in consumer Court against the company along with the NCC Branch - Sonipat under Certain Acts of Harassment.

The Phone is still with the above mentioned NCC.

Kind Attention: The attached job Card Clearly states
1. Touch not Working Again
2. Job Warranty - Yes

Model name - C3-01
ESN / IMEI No. [protected]
Sonipat, Haryana

I have also sent a mail on [protected]@ovi.com
Lets see what Justice do i get.


Regards
Mukul Bajaj
[protected]

Sir,

My self Jatin,I m having an Nokia x1-01 mobile imei no. 357893/04/959428/3 which is in a warranty period of whose battery is having a problem, and when i approached to an Nokia care at Palanpur- 385001 Gujarat about this problem i was being rudely assisted by n executive whose name is Mr. Kailesh Patel.& he replied to me that there is nothing in an warranty about this phone and replied to me unmannerly that you can do whatever you want to do i will not take your phone in warranty. and showed me a way out.

so, i please request u to take this complain in an consideration n please take a necessary action ahead.
i expect an justice from you sir

yours sincerely,
Jatin Soni

Date 28/5/2012

Hi,
This January, my friends and I decided to get a smart phone for everyone. All my friends bought HTC smart phones. They forced me to get the same phone. I was not inclined towards the idea of getting an HTC as I have been using Nokia phones throughout my life. So I decided I will go with the Nokia 701. I was happy that the phone I got was on par with the other phones. I was happy for the last three months. Things were not the same after these three months. One evening after my sleep when I tried to switch my mobile on, it was not getting on. I rushed to the dealer who sold me this mobile, since it was a Saturday he asked me wait two more days and deliver it to a Nokia Customer Care. I delivered the phone to Nokia Customer care in Adyar. They said that there has been water logged in the phone and it will cost Rs 850 to repair the mobile. Three days later they returned the mobile saying that the phone is irreparable. I was a bit surprised to hear that the phone was water logged. There has been no instance where the phone was dropped into a water body, neither was the phone drenched in water. I took this issue with the Nokia Customer care call centre. They asked me to try another Nokia Care Centre. So I gave my mobile phone for repair at a Nokia Care Centre in Chrompet on 19th April. I received a call from the customer care saying that there is water log in the mobile phone and it will cost around Rs 5000 to repair the same. I agreed to go forward with the repair. After a week I called the Nokia Care Centre to enquire about my phone, they said it will be ready in the next two days and the charge is~ Rs 6500. Suddenly they give a call and tell me after 3 days that my phone is irreparable. On further investigation with the engineers over there, they said that the water has entered through the display jack and the PCB is “out”. This was a surprise because the phone was never ever dropped in water. So the Care centre suggested it might because of sweat. The sweat might have seeped into the jack and corrupted the phone. I have a few questions which, no one from the Customer Care Centre was able to answer. I believe that you are in a position to answer these questions. The questions are:

1. How can sweat enter a phone and damage the PCB?
2. Why did Nokia manufacture a product that can be easily damaged by moisture?
3. If Nokia had manufactured a product that is so fragile to water, why did they plan to sell the handset in India where the temperature is so high that people often sweat?
4. If Nokia allowed a phone to be sold in India, why was not I given the advice that I should use the phone only in Ac Rooms/ Cool Rooms and not to use it outside in the sun where I sweat?
5. Why isn’t the Nokia Care Centre able to repair such “faulty” models?
6. What happens to the customer who invested Rs 17000 in getting this phone and who trusted Nokia to deliver a good handset and was “cheated” by Nokia?
I believe you are in a position to answer this question. It would be highly appreciated if you could answer me these questions within 7 days. If you are unable to answer please do guide me to a person who would answer these questions.

I had sent a mail regarding this to the Nokia Regional Office in Chennai and it was delivered to them on 5/10/2012. It has been 15 days and i have not got an answer from Nokia. Someone please help me in this.

HI Nokia customer care in Goa is ditching us saying the some part from my cell is missing hence they cannot repair it under warranty but they are ready to repair it out of warranty which is chargeable, and first of all the cell was having problem right from the 1st month of buying it and it has been taking to same service center for more then 3 times in 6 months. if at all any part is missing its done by them only since it was never given outside for repair

Lock IMEI Number - [protected]

My Nokia 710 model mobile is stolen in my place Kadipur Industrial Area,City- Gurgaon,State- Haryana.

Please lock my mobile IMEI number [protected].


Please lock above IMEI number.

Please confirm and send report to us email to [protected]@gmail.com

bought the x2 -02 dual sim nokia handset from spice centre at marathalli bridge junction . but hangs during usage and while charging or switching on.want to return the handset. if i give for service, issues can potentially repeat. This was my experience with my earlier hand set which i was using till jan2011

how to return the handset and take refund/
regards
manjunath
[protected]

sir...
Six months ago i was taken a nokia C5-03 screen touch phone.
In this phone the main critical problem is screen touch pad is faluty and also the ovi'a is hanging.
I was submited in nokia customer care about 6 times but they not solve the problem and last few days same problem occure and i give phone to the nokia care again.this problem can not solved so please give me replacement early.This phone was 4-5 months in nokia care and also this phone in nokia care they dont solve the problem properly.
i hope you give me a replacement because you dont solving the problem.
please give me replay....fast.

My phone nokia x3-02 had stopped working. Contact service was displayed on the screen. I was told that even though the phone was within the warranty period . The nokia set was handed over to the nokia care executive at the tilak nagar branch on 14/05/2012. I was informed that the nokia set would be repaired and i could collect it anytime on or after 17/05/2012. In the hope of receiving my phone properly repaired i came to the tilak nagar branch to collect the set on 17/05/2012.It was showed to the customer care executive sitting there. I was asked to deposit the set once again and was told that the handset will be delivered as soon as possible. However no delivery was made that day i.e on 22/05/2012. Eight days have passed and i still haven't received my phone. On contacting the nokia care no clear response is given and no details specified that whether the cell has been repaired or not or if at all it'll be delivered.

my phone is troubling me vry much
it gets switch off on its on,hangs, n n now a days whenever i switch on my mobile it displays `PHONE START UP FAILED CONTACT THE RETAILER'
my phone is under warranty n i want it to be replaced..i have given my mobile 3 times to the nokia care but my problem is nt solved...this phone is troubling me so much.....

Mrs. Revati K. Rajput
M.A.(Eng.), LL.M., D.I.T.
Advocate
[protected]@yahoo.com

May 18, 2012.

To
1) The Customer Care Manager,
M/s. Nokia India Pvt. Ltd.,
SP Infocity, Industrial Plot No.243,
Udyog Vihar, Phase I, Dundahera,
Gurgaon – 122016, Haryana, India.

2) Customer Care Officer
Nokia Authorized Service Centre,
PRIME MALL,
2nd Floor, Room No.28,
Irla Road, Vile Parle (West),
Mumbai.

Sir/s,

I had purchased new Nokia 06 Black Colour Handset bearing IMEI No.[protected] on 21st April, 2012 from the Zoop Shop situate at Shop No.301, Nene Building, R. M. Roy Marg, Charni Road, Mumbai – 400 004 for the amount of Rs.15,850//= (Rupees Fifteen Thousand Eight Fifty Only.). As I had my prescheduled plan to go to Kudal, Sindhudurg, Maharashtra for attending the matter at High Court Bombay at Goa, I did not get opportunity to use my new phone from the date of its purchase. Being excited to utilize my new phone, I started its use from 28th April, 2012, however, since then it was to my utter dismay that this phone started giving me various disturbances culminating into my dissatisfaction so much so that I had to keep this phone again in its box and use some old phone. Assuming that the Service Provider may have some problem, I had also contacted the Vodafone Gallery at Kudal, Sindhudurga, Maharashtra, however, upon verifying their records, the Vodafone Executive informed me that all the services to my number were uninterrupted. Considering that the phone is newly bought from the Mumbai Shop I was advised to return this phone to either the Zoop Shop or the Nokia Service Centre. The said Zoop shop has also issued me the invoice bearing no.2016 dated 21st April, 2012.

Please note that, I have the long term faith in your company to provide the best phones, hence, ever since I started using the mobile phone since 1999, I have used only Nokia and not any other phone.

Following are the problems faced by me in the present handset:

1. I cannot dial sometimes though all other functions like incoming of calls and messages, incoming of calls is proper. As per the advice of the Vodafone Gallery, I had transferred the SIM Card to the other phone, where it worked properly. Again I transfer the SIM to this phone, it started dialing and stopped again;
2. You Tube videos not at all audible or clear for watching, whereas, if the same SIM card is put into other phone, it shows the same you tube videos properly;
3. While accessing the social site Facebook, the image/photo does not get enlarged after click, it shows failed to retrieve album, whereas on other phone it functions properly;
4. The torch does not work properly as it lights sometimes, sometimes does not function;
5. I cannot connect this phone to my laptop as it is ovi accustomed, but, the downloading of ovi does not happen;
6. Phone gets hanged at various times while functioning and even while accessing internet;
7. While starting the phone, many times it does not give background music when the Nokia Logo of shakehand appears on the screen

In such scenario, the new phone provided by your company has various functional defects as such the same has rendered me dissatisfied with such faulty product manufactured by your company, the same is also within the warranty period. Hence, you are requested to replace such faulty piece with properly functioning same model to me or refund me the entire purchase price paid by me for buying this phone at the earliest as the mobile phone is the integral part of my profession.

Yours faithfully,

Revati Rajput, Advocate

CC to Zoop Shop
Shop No.301, Nene Building,
R. M. Roy Marg, Charni Road,
Mumbai – 400 004.

Sir i have purchase nokia c5-05 serial no [protected] from online website www.sulekha.com, i saw specification of this mobile in nokia official site www.nokia.com and found that it has led flash and 2MP camera.
But when i receive product through corrier my product it has not contain LED FLASH, I made fool from nokia website because not getting LED FLASH in my mobile, so i want my compensation.

i have given my mobile on 30--APR--2012 in one of the service center..20 days pass out but i didn't got my mobile till now.."my cell phone is Nokia c 6-00, in this touch is not working"...this company is worst..just for a part of mobile its talking almost 1 month.."shame of this company"...job sheet no. is[protected]/120430/35