Nokia India Complaints & Reviews

i have given my mobile on 30--APR--2012 in one of the service center..20 days pass out but i didn't got my mobile till now.."my cell phone is Nokia c 6-00, in this touch is not working"...this company is worst..just for a part of mobile its talking almost 1 month.."shame of this company"...job sheet no. is[protected]/120430/35

Dear Madam/Sir,

I lost my mobile on9/05/2012. My mobile Serial No is [protected], Nokia N95. Please block my mobile.

Kindly confirm me that my mobile is blocked.

Thanks & Regards,

Narain Babu

my nokia 5800 mobile bearing IMEI no. [protected], date of purchase- 30/4/2010, was having some technical problem for which i submitted it at NOKIA CARE- dizi tech, shimla. job sheet no.[protected] dated- 13/4/2012. Till date my phone has not been repaired.I was forced to make repeated visits, falsely assuring that phone will be repaired but today on my visit i was suddenly told that it is irrepairable and when i asked the reason for i was not entertained by any customer executive present there. at last after a lot of inquiry i was told to come after 1-2 hour for some responsible person has been called to look into my matter. Even after 2 hours the story remained the same, i was crudely asked to take my phone away as they- nokia care " are not responsible " for fixing my problem/ delay/ personal harm ( physical and mental) caused by their hideous act of negligence.i am a doctor and pursuing my post graduate, nokia care with their irrational and irresponsible behaviour have killed my important and busy time, they have caused me physical torture by forcing my regural visits to their centre, mental torture by falsely assuring me of repairing my phone. Because of their negligence i was without a phone for a very long time, missing all my important calls from patients, relatives and friends.

I have lost my NOKIA 5530 XpressMusic mobile handset on 19th may,2012. at 3:30 pm and I wnat to block it. its IMEI no. is [protected]..and also help me to get it back...

i have nokia 2700C and i give the my mobile Nokia care for service today 20 days complete but at the time set in not in right condition so pl z give the solution
preet kalra
[protected]

i had summit my nokia x7-00 for 3 times in one month for rectifying the problem but it is not rectified. for last 15 days my set is with them they are fooling me by sayiny that the set has been sent to nokia company but the set is with them. PHONE NO [protected] ESN/IMEI NO [protected]

I purchased a Nokia mobile Nokia x202 from Nokia Priority Center, Ambala Cantt. I found a voice Problem in my handset from starting. I gave my mobile thrice to nokia care for repairing. Its been 3rd time I gave the mobile again to Nokia Care for repairing on 2nd May 2012. Again i am finding the same problem. Even though i have lodged a complaint to your complaint center at[protected] several times. There is no proper response from the customer care as well as from Nokia care.
I have requested to change my handset or refund my money.
Because I am finding a problem from the very first day.
Nokia X2-02
IMEI No. : [protected]
Contact No. [protected]
email id: sumit.[protected]@gmail.com
I am hoping for your response as soon as possible.!
Thank you.

Dear Sir,

I was unable to do restore factory settings on my Nokia N900 phone (IMEI No: [protected]), while doing this operation it gives a error message saying Operation failed. Hence I had approached Nokia care to solve this issue which is on CMH Road - Indiranagar (Bangalore), they said that they will resolve the issue in 1 day time and gave me a Service job sheet dated 9-Feb-12 with job sheet number[protected]/120209/5 and later called me up and said its not done and then started giving me excuses and reasons that was not correct and made me pay for the service also initially, later I had to call and follow up as there was no response and then they tell me that this is a software issue initially and later they said mother board had to be replaced and it will be very expensive and asked me to take it back without servicing, where I knew they were lying to me and trying to cheat me without servicing it.
Nokia has cheated me by selling a defective product that was from manufacture and the service centre has been very irresponsible in solving this issue and I have been following up frequently with the centre or the Manager and I am told its getting done, and then there is no response for now its been 3 months and I am helpless and cheated by a big company like Nokia as a Customer my issues are neglected.
Please help me get my money back from Nokia, I paid Rs.25,000 for a high end mobile Nokia phone, they have kept it for such a long time and the phone was in proper condition with no defects. The Nokia centre's response has been really terrible towards their loyal customers.

You can reach me at satish.[protected]@hotmail.com or +91 [protected]

Thanks,
Satish

hopeless service by Nokia "BEWARE BEFORE BUYING NOKIA PRODUCTS"

The problem is so big that I am not sure how many people will read it completely but even then i think i should write the complete history....


in Jan purchased a new nokia 603 with a joy (which was very short lived)
during Feb During Feb I called nokia care for GPS related problem 3-4 times. I was asked to various settings and MAP updates, for which I had to spent lot of time but there was no result.
25-Feb:: talked to Call Centre:: Nokia careline asked to get the software updated it may solve the problem

28-Feb::went to NCC(nokia care centre irla:: Got the software updated vide service no[protected]/120228/13, I had to wait around 1 hour, besides the travel time time to your NOKIA care centre.I was told that the I need to update the settings from my service provider and then check it. This will take some time. So I cant check whether the problem is solved, on the spot So I need to do this later on.

28-Feb: Call centre complain1-[protected]::complain lodged, and the person said someone will call within 4-5 working days to solve the issue,But no one called

29-Mar:: Call centre - Mr Bhavyesh:: He tried so many settings and registered the complain (1-[protected] ) then said someone will call within 3-4working days to solve the issue

31-Mar:: Call Centre - Mr Nandkumar:: Mr Nandkumar called and after about 1 hour of try, using the support.communitake.com, for which I had to stand outside in the Sun for long period. He asked to flash the phone and again goto nokia care centre

02-Apr:: went to NCC:: I once again went to Nokia Care centre and submitted the mobile for flash

04-Apr:: went to NCC:: I once again went to Nokia care centre to pick up the phone, I recd the phone with a commitment that it has been checked properly and the problem is definitely solved. I wanted to talk to the engineer and I was told that I cannot talk to the engineer but the problem is surely solved.
Assuming that the problem is solved I took the phone with me on my trip to delhi. I had a meeting in Delhi with one of my new customer, and I tried to use the Nokia 603 GPS to reach the meeting place.I waited for 20 min fot the GPS to work but to no use, and I had to miss the meeting.My customer cancelled the meeting because I was not able to reach in time. I have suffered a big loss due to this cancelled meeting, Please let me know the procedure to claim the loss from you.
15-Apr:: Nokia ONLINE:: There was an update available on the net, With a very small hope that probably the problem will be solved I updated the software which took around 1 hour, but the PROBLEM WAS NOT SOLVED

16-Apr:: Email sent:: Now I am not interested in Nokia Phone anymore, I want that besides the Loss Claim, I want to return the Phone and You should return my full purchase amount. I have decided to buy either iPhone or Samsung Phone. I needed to buy atleast two more new phone which I will not go for NOKIA.Please note that this has to be done at the earliest, before any other new meeting with any of my new customer so that the Loss claim is not increased. This mail was sent and an automated reply with service request number 1-[protected]. was received


21-Apr:: Call centre Mr Arun:: No one called or replied so I again called the call centre Once again tried some setting but nothing happened, so transferred the line to his Senior
:: Mr Dipendra - Senior:: Said that he will forward the problem to same people who were earlier connected to this matter, and created a new Complain no 1-[protected]


21-Apr:: Call centre - Mr Avi:: he called and took the Software version details which was Nokia Belle Feature Pack 1, 112.010.1404 dtd[protected] . said he will escalate the issue and will revert back within 1-2 days.

21-Apr:: Email - Ms Ankita Chaudhary:: Recd mail from her to submit the phone and send the details of the submission so that it can be followedup

23-Apr:: went to Nokia Care Centre:: Phone submitted after discussions with Mr Rahul of Nokia Care centre

24-Apr:: MAIL SENT:: Mail sent with the details of phone submission sent to nokia customer care

26-Apr:: Nokia Care Centre:: Call from care centre that pick the phone as it has been repaired by updating the software, On insisting what actually was done I was informed that no repairing is done because as per them no problem found



26-Apr:: call centre - Mr Fahim:: Called Nokia Call centre, after few discussion he searched my email id to see the reply, then he said he has updated the matter and nokia call centre will revert back within 48 hrs



30-Apr:: MAIL RECD:: Mail recd that proper actoion will be taken

05-May:: MAIL SENT:: FINAL Notice MAIL sent to NOKIA

08-May:: Call centre - Mr. Arun:: Call centre said things has been escalated but will take somtime… again explained the nokia500/603 comparision
::Mr. Jio Thomas - senior:: Again explained the issue with nokia 500 /603 comparision, escalated and I will receive feedback within 4 working days

09-May:: MAIL RECD:: Mail recd that " that your device has repaired from our backend team and as per the quality check done by the Nokia Care Center, they found that your deivce is working fine and their is no issues in it. " And wrote to pick the phone back. On talking to the NCC it was informed that they received a call from Nokia NCC said that phone is OK. :::::: Call centre - Mr. Jio Thomas - senior:: said already escalated and he is doing the followup. But on informing abt the mail , he verified and said that device is fine so I can pick the phone, I very clearly said that if this time the device is not working than I will be going to the consumer court only. And On this he once again confirmed from the NCC that the device is perfectly fine.

10-May:: NCC visit:: checked the phone inside the NCC office, GPS (with Integrated and Assipted GPS) and it was not working, So took the phone outside on the building terrace, with one of the NCC person. Then tested for about 7-8 minutes and the GPS was still not working, which was accepted by the NCC person himself. So the phone was not received and kept with the NCC. Also explained the comparision of Nokia 500/603.
:: Call centre - Mr Jai:: tried to transfer to Mr Jio but then transferred to Mr Rajveer
::Call Centre - Mr Rajveer - Asst mgr:: Mr Jio was not available. He said that NCC told them that the handset is ok, So they had asked me to go to the NCC to collect the phone, now he is sorry and will revert back within hours

15-May:: Nokia Office:: called Nokia office at Solitare park[protected] on asking for regional manager, the operator gave the number of Mr Vivek Babar (9967596xxx) West region NCC manager :: Mr Vivek Babar-9967596xxx:: no reply, on trying again, he hsaid he handles central and harbour so gave number of area manager-Mr Prashant (9967632xxx) who handles the irla NCC,
:: Mr Prashant- Area Mgr:: explained the problem, he said he will talk to Mr Rahul of NCC and will revert back.

Till now not reverted back.......

So BEWARE BEFORE BUYING NOKIA BETTER GO FOR OTHER BRANDS ATLEAST GOOD PRICE AND GOOD QUALITY

My original display of nokia E-72 got cracked , the phone is still new, i brought an original display from nokia priority by spending Rs.2000 . it's original screen was transflective which was specially designed to see even in sunlight , but the new original display is very dull & is not as bright as the 1st one , it gets almost blank in sunlight & is blakish with dull & low colours even at full screen brightness, the nokia people say that now you cannot get the display similar to the one which u got when u purchased the device , ifi am paying money then i should get the original display like the previous one ,
Nokia is such a big company & it gives this stupid reason that in every device when the original display gets damaged then the other one will be a litter low functioning compared 2 the real one, i changed the display 4-5 times , all pieces are the same & they say that nokia company has sent this lot so u'll get this type of display only, this is crap. the new display that i purchased from nokia priority of Rs. 2000 is worse than nokia E-5 's display
now what do i do with my E-72 , keep it as a show piece ?
every time i contact nokia through call or email ,they give a stupid reply of taking my device to nokia centre & they will assist you to their best & when i go 2 any nokia care 4 new display every where there's this crap blakish display available , the new so called original display looks like the display of some black & white phone , this is my last nokia phone , if it cannot keep it's customers happy & cannot provide original product then what's the use of such costly device , now my phone is no more than a Rs. 5000 phone without it's original display
can anybody suggest anything ?

Dear sir namskar

i purchased NOKIA C2-03 on 14/04/12 from nokia prority dealers at sector-16, faridabad. Just within one month(12/5/12) of puchase the display is not working properly without any physical damage. i rushed to service centre then he told about charges of replacing display. i told it is wanranty period and there is no any physical damage or no any moisture problem. then i have not deposited mobile to service centre.and i am approching you
i request you kind attent my problem and change my display free of cost. thanks
Krishn Murari mishra
Mobile -[protected],[protected]

To
The Senior Manager (Customer Care)

Sir,

Re:- Replacement of Nokia E7 set Colour Black Code no. 059C8Q6JS22WE3

I am shocked to bring to your knowledge that I have recently purchased the above-noted set which is infested with certain technical problems. The phone is very slow, the touch is not sensetive, not getting etwork signels properly and also the phone hags to much. I have registered my complaint earlier also, but not get any responce from your side. You are requested to replace the set as the set is new and the date of purchase is 01/03/2012. Also ensure that such problems do not creep up in future and that our faith in Nokia remains undaunted.

In anticipation of your prompt response,

Thanking you,

Yours faithfully,

ABHISHEK MORRIS
[protected]

Dear Sir/madam,
My Name is Mounika .D,I brought Nokia c2-02 mobile in Big-C warangal on the date of 24th april,2012.I lost it on 5th may .It has been Insured at the time of purchase .
Details of my mobile:
IMEI no.:[protected]
Model :Nokia C2-02
Please help me in finding my mobile back.
Thanking you,

Yours sincerely ,
Mounika .D
warangal
Andhra Pradesh

OUT OF COVERAGE AREA TO CALLER
dear sir

I BOUGHT NOKIA-7500 PYRAMID SET WITH SR NO- [protected] IN SEP-08.

PROBLEMS ARE-

* WHEN SOME CALLS IN, IT GIVES A MESSAGE TO CALLER THAT PHONE IS OUTSIDE THE COVERAGE AREA OR SWITCHED OFF. WHILE ON THE SET ONE CAN SEE THE FULL SIGNAL STRENGTH.

*ALSO WHILE MAKING CALL IT SHOWS "ERROR IN CONNECTION", WHILE FULL SIGNAL STRENGTH IS THERE ON DISPLAY.

AGAIN SAME PROBLEM HAS BEEN WITH THIS SET SINCE LONG . SOME TIME IT BEHAVES NORMALLY AND MAJORITY OF TIME IT IS WITH ABOVE PROBLEMS.

I AM SURPRISED TO SEE THE BEHAVIOUR OF A COMPANY WHICH IS OF SUCH A HIGH REPUTE AND WISH TO CONVEY THAT THIS MOBILE HAS GOT THE MANUFACTURING DEFECT AND MUST BE REPLACED FREE OF COST IMMEDIATELY.

AT TIMES IT BECOMES DISGUSTING TO LISTEN FROM SOMEONE THAT YOUR MOBILE IS DIFFICULT TO REACH ALL THE TIME .

IN LIEU OF ABOVE I REQUEST YOU TO GET THE SET REPLACED IMMEDIATELY.


Vishal Mandowara
[protected]
E-mail Id: [protected]@yahoo.com

Dear sir,

I bought a nokia BH217 headset on 05/01/12 from Gulf mobiles,kottayam, kerala. My complaint is that it has a very low hearing capacity. When a phone call comes in it has hearing capacity when it proceeds the hearing capacity goes down and it becomes very difficult to listen while driving. Last one month back i gave it to nokia care in kottayam for service, they gave me a new one but still it goes with the same complaints.

If you can help me out, Pl do the needfull.

Regards

Hi

Sir I am a winner of NOKIA LOTTERY but sir I am verifying through Winning Payment Center.
But [protected]@yahoo.com doesn't reply
then i contact CENTRAL BANK DE MALI of West Africa I am paying him charge of transfer funds,
When he received the charge He could says to me you send the ICJ COST (CENTRAL BANK DE MALI ADDRESS : 265 AVENUE MOSSA TRAVELL BAMAKO MALI , Telephone+[protected], Fax +[protected], Email: [protected]@accountant.com,[protected]@centralbankdemali.com. From the Desk of: Mr. Mohammed Jawara
Director International Remittance Department
Central Bank De Mali .)

sir you are really a solve problem then Do it.
I am also contact for this time ([protected]@bntrust.co.uk) and he says that we are verifying and processing
of your complaints.

sir i am wait for 7 months after this i am not wait more from it.
You Do some thing that I am getting my funds.

I bought a nokia c2-00 mobile on oct-2011. After 1 or 2 months i got many software issues (like corrupted messages and logs which are undeleteable, sent items msg in inbox, hanging,..). I went to nokia care and they made new softwares as free for my mobile because it is still in warranty. Later on that i still received the same pblm. Is there any remedy for that other than given to nokia care?

This phone is a very very bad phone......and frankly telling shame on NOKIA to bring such a set to market and making fool of customers,...... before also regarding this i have post one comment...here i got reply from NOKIA show it in the customer care....

01.may.2012 i purchased lumia 710 white from Jagannath Enterprises,Dolamundai,Cuttack
,Orissa,India. After using one day i faced some problems as follows

1)While charging if the mobile is switched off, its getting switched on automatically.Its not getting switch off while charging.

2)Message could not send to any number after talking to the network operator its message center no. not saved, But in the phone while editing the message center no. its not getting saved.For that reason I am unable to send any message.
message-setting-message center no-edit- its not getting saved.

3)While charging mobile also getting over heat.

4) Mobile getting slow while getting connected with laptop through ZUNE

with all these problem i gave my mobile to customer care they told me they ll replace it....today they called me (14.05.12) ur new mobile came excitedly i gone to bring mobile.

After seeing the mobile none of my problem solved....what u peoples are doing simply playing with customers....

HERE I AM REQUESTING PLEASE WHO IS THE HEAD AND THE RESPONSIBLE PERSON FOR NOKIA IN INDIAN PLEASE CALL ME:-[protected]

Again customer care kept my mobile asked me they ll send it to HQ but i dont have no more faith on Cheater company NOKIA.....
kindly get back to me urgently...
Important things for ur reference:-

old one
Model:- N-710
IMEI NO:- [protected]

replaced one
IMEI NO-[protected]

job sheet no(old):[protected]/120503/55
job sheet no(new):[protected]/120514/41
contact no:-[protected](Nokia Care ctc)

Pusparanjan-[protected]

I ordered on ncarry.Nimbuzz.Com a ideos company mobile with mrp of 4799 they offered with a free bluetooth headset of nokia bh-503, but they had send me a defected bluetooth headset which is not taking charging from the date of delivery !!!!! my order no[protected]. And my registered mobile no. Is [protected].I already complain about this to them and my complain no. Is j0205 .But after my complain they didnt respond even a single time..and every time I call them they give another 2 days to replace..and said that u r our valuable customer and ur complain is in high priority ...pls wait for 2 days....I M requsting you to please help me in this regard ask them to replace my product as soon as possible...they frustrating me....no exact answer they are giving me.

my mobile has been stolen on 12th of may 2012 betweeen 12:30 noon to 1:00 pm. Its imei no. is [protected]. I want your help to trace its location. I will be thankful to you.