Nokia India Complaints & Reviews

I have a NOKIA E 63 purchased in 2010. I had downloaded the nexgtv from OVI store and it was working well. But about 15 days back when I tried to run some channels through nexgtv, there was a message that there are some updates and when I would like to update nexgtv. i opted for the same and after that I was asked to give my mobile number as a one time measure to keep me updated about future updates etc. The nextgtv site is not accepting my mobile number and nexgtv has stopped working. I have tried many times to download it afresh from OVI store. But am facing the same problem every time. Please resolve this problem immediately.

THankig you,

Jayashree
Mobile No. [protected]

Dear sir,I Venkat Rao 36/93 Pandian Street,BB Kulam,Madurai 2, purchased N200 Graphite mobile phone IME no [protected]/Battery no[protected] 0670573 at Madurai Nokia Priority Partner M/S Golden Communications,18 north veli street Madurai 625001 ph no[protected] on 12/03/2012 Bill no 15988
The very next day 0n 13/03/2012 I got a error message that ’Contacts not ready’ and in message option ‘Storage memory not ready’. I went the shop and complained .When they switched off and switched on mobile the problem was solved temporally.
I faced the same problem on the next day 14/04/2012 and once again went the shop and they directed me to the service centre called Nokia Care at Simmakal Maduari.
I have given my mobile 4 times (28/3/12,2/4//2012- twice,21/4/2012 )to service centre but problem was not solved . When I gave the 3rd time on 2/4/2012 they said that the phone would be sent to Delhi and it would take 15 days for return. But they returned the phone with in 4 day without solving the problem.
On 21/04/2012 the service centre people refused to take the phone for servicing saying that the required software not yet available .But requested to take the mobile for service.
At present the phone is at the service centre (Nokia care) job sheet no [protected]/120328/15
I am regular user of SAMSUNG mobile for the last 10 years and all our four other mobile used by my family members are SAMSUNG
My very first experience with NOKIA is too bad .I got lot of irritation and mentally upset and it also affects my business.
Please replace my mobile with new one or else I have no option but go for consumer court.
Expecting your earliest response
Thank you
Venket Rao, Email [protected]@yahoo.com
[protected]
21/04/2012

I hv a nokia C6 some tym b4 i gave my handset to repair at nokia care center at sheetla nokia care center in Gurgaon. i got my handset back after a week or later n no sign of the wich ws m hvng earlier bt it came wth a new problm. wen i went the same place n told dem bout the problm they said u hv to leve it here tht tym i ws not known bout service given by dem tht they could give u a alternate handset. so i dint lebe it thre n went thr aftr a month n thn they said ths is a physical damged handset the warrenty is void now. ths is truly unbelivable fr me n i ws blaming fr ths. m o dissapointed by thr service.

Dear Sir/Mam,
I Purchase A product Of Nokia ,BH-503 BlueThooth From Delhi through online & Ireceived My Product On dated 15/03/2012 Through Bill No.031 (Order No:6964025), Sir After receive That we found Some Problem In My Product "NOT CHArGING" & I call last 10 Days Continue to Customer Care But They Not Responce. So plz help me or suggest me what i do now.
Name : Ashutosh Kumar Jha
Cont No:[protected].

sir,
my nokia made 1661 hand set has been stolen 3 months ago. i lodged a complaint at the howrah station GRP and got a duplicate sim. presently i came to know that, mobile set can be blocked by useing the IMEI No.
so i rqueat BNL, my mobile service provider by you that, please block my stolen mobile hand set immediately

My Name : :Sanjoy kumar Ghoshal

Adderss : :73/B/2/E Khatir Bazar lane
:PO: Rishra, Dist: Hooghly
:PIN: 712248
:West Bengal

Mobile Model: :1661

Make(Company) :Nokia

Lost On: :13/01/2012 at 3:30 PM

IMEI NO: :[protected]

FIR NO: :GDF NO- 886, dated-13/01/2012

my contact no: :[protected]

thanking you,
faithfully yours:
sanjoy kumar ghoshal

Never go to NOKIA CARE CENTER for repairing your phone if it

is out of warranty. They charged me 50 rupees for service

charge, even after I refused that I did not want any repair!

They said pay 3500 rupees and we will repair and give you

after 3-4 days! When I asked what part of the phone is damaged

they said its company policy not to tell the component name....

Respected sir

NOKIA customer service is nothing more than harassing customer. As myself being one of it has purchased nokia N series handset N-97 mini for rs 20230/- and 1414/- for extend warranty dated 25 April 2011 . the handset worked in the finest way till 2 month back but now its creating many problems hanging, heats up sometime automatic switches off and while using it, its side lock button fall automatic,now problem exted some times not get chrged . It’s now being like curse to have it, as the care centre are not ready to resolve the problems and asking for repair charge as Rs9500/- giving reason that warranty has expired and asked me to show bill.

When I showed them my bill copy, the person denied and tolled its fake one and I should bring the original copy otherwise to pay the amount. Very next day I went back and showed the original bill then a new excuse saying its not covered under warranty as these problem are not covered under warranty and asked me to go to the shopkeeper. Its really a mess now shopkeeper helped me and give the path to contact (nokia).

But no use as the seniour most person MR MALKIAT SINGH assured me that issue will be rectified and took almost 1 month for his satisfaction and details , even on his commitment i visted nokia care 4times but the care people every new time gave a new reason not to cover the hanset under warranty.

But on my request they agree to do this but only when mr mallkiat confirmed it on that day he was not available and call was not picked they care people MISS HEEMA (Manager) Mr ADITYA (incharge) Executive and finally miss charu who confirmed they same.

this whole process took 2 month and after 2 month they told me that the handset was even repaired before it was sold to me.
Phone Serial Number: [protected]

Reference ID: 1-[protected]

issues:
1. IS NOKIA SELLING USED PRODUCTS ?
2. IF THE MISTAKE IS OF LOCAL SHOPKEEPER? WHY SHOULD I SUFFER.
3. NOKIA PEOPLE TOLD ME IF IT WOULD BE SOLD BY NOKIA PRIROTY SHOP THEY WOULD HAVE DONE IT. THEN WHY THE GIVE THEIR PRODUCT TO LOCAL DELLA R JUST FOR MONEY.
4.why you made false promises till 2 months is your system was not updated till that time or it got suddenly updated your you people have done it intencialy.

Please take responsibility of your product

this made me to come to you please HELP

Nokia Customer
MOHAN
monu.[protected]@gmail.com

I have a Nokia X2-01 which I bought on 28th Oct 2011 and is still under warranty. My phone indicates switched off when somebody try to contact me at night. Phone's display is on but till morning when I make a call it will continuously indicate as switched off. Due to this problem I went to Nokia Care Center @ F-26/4 Okhla Phase-2 New Delhi.I was attended very nicely by the helpdesk people.Day before I went to Nokia Care my phone fell down and there was a minor crack on the right side of the body.I was told by helpdesk guy that he cannot send the phone to the company under warranty as it is defective.I told him 2-3 times that this problem is happening from last 1 month and phone got fell off yesterday only . He misguided me saying that due to the defect might be motherboard got damaged and if I will replace the body in Cash they can cover it in warranty and might can replace the phone as well. He insisted me 2-3 times and I agreed to pay them for the body so that they can change the body and can send it to the company for the repairing or replacement. He told me that the cost of the body is 1050/-. For a 3900 phone, I paid them 1050 just for the Body. They also provided me an standby phone and told me to come after 5-6 business days to collect the phone. Now the Climax happened, they called me on the same day when I went to submit the Phone saying that the problem has been resolved and I need to come to collect the Handset. I was shocked, I told them that the helpdesk guy told me to collect it after 6 days but she stated that the issue has been resolved at their end only so the resolution is quick I again went there next day collected the phone but the same problem was still there when I used it for 2 days.

Now I want an explanation from them that why the hell they make fool of customers? Why did they charged me forcefully for the panel of the Phone when my previous body was fine? why they don't think that customer has to travel 10-20 kms to come to customer care center and if the phone's issue is not resolved why did they handed over it to me? I am very frustrated by this problem and will surely file a case against them in the consumer court authorities.

Kindly reach me on [protected] or by e-mail abhi.[protected]@gmail.com to get the supportive documents and job card number and take this matter seriously.


Regards,
Abhishek Thakur

HI SIR,
I BOUGHT NOKIA E5 FROM UDAIPUR ,MY BSNL SIM IS NOT RESPONDING THAT TIME SO GIVE PROPER SOLUTION.
DETAIL OF MY E5
TYPE :RM-632
FCCID:QTKRM-632 IC:661AD-RM632
D4C1FCDE3DEC
CODE: 059B059
IMEI: 357413/04/416508/6
GYANENDRA SINGH
chauhan.[protected]@gmail.com
[protected]@rediffmail.com

I bought a C6 Nokia smartphone on 1st October 2011. I was facing some problems at the very inception of the usuage of the cell phone. At last i went to Nokia Care at Durgapur ( Firingi More ) to address the issue. The guys at the Care told me it would be charged Rs.1000/- & i agreed for the same. The very next day when i called them i was shocked to hear that the charges would be Rs.4000/- & i immediately told them to give my cell back. The next day when i went to Care for receiving my handset, to my utter astonishment & disgrace the cell was not even working as compared to earlier when i was able to talk,text & even click images.The phone was dead!!!!!! & the way those so called customer care executives behaved was something which i could not share in Public platform.

I just have 1 question. I went for Nokia ( my used to be trusted brand not anymore) & is this the treatment i am supposed to receive at their end??? Also if Nokia believes in selling such in built manufacturing defect products????

I submitted my mobile handset on 30.03.2012 first for change the speakers and servicing at NOKIA CARE in jalpaiguri. They billed me Rs.700.00 ( Rs.400.00 for change the speakers and Rs.300.00 for servicing ). I paid full amount without any bill ( as per their policy ). I did not get satisfaction because sound quality was not changed. I further submitted my handset on 05.04.2012. But problem was not solved rather after this time servicing sometimes my handset stop automatically. I live at Dhupguri which is 43 KM from care center at Jalpaiguri and it is impossible to me to easy access off an on.

Dear Sir

I have purchased the mobile from Nokia priority orbit mall indore on 02.03.2012 and done payment by debit card but Rs. 1450 amt. cut two times, & i have complaint earlier by customer care & Complaint No. is [protected] & still didnt get
my lost amount, so i need my A/C Statement to cross verify with Nokia Priority A/C.

Name - Vishanu Patel
card no.[protected]
Validity From AUG2010

Dear Sir:

We had given two of our mobiles for repair at Nokia Care Center in Jayanagar, opposite to Khazana Jewelry shop. One mobile was C1-01 which had display problem (when we took it there for repair this was what they said to us) and they said in 10-15 days this display problem will be solved and since we were still in warranty period( we bought this mobile in November 2011 and one year warranty was given and we had produced the bill too) and any repair of such kind is cost free and the other handset 6300 had some software problem and they said they would look into it and would let us know the problem and the repair charges, then we could decide if we want that 6300 mobile to be repaired.

But an hour later, we get a call saying the above mobile, which had warranty period C1-01 had some liquid problem and it would cost us the repair charges. When we tried to confirm the issue, we were harshly answered. Now both the mobiles are with them and we have been trying to contact with various numbers and nobody is answering or picking the calls.

Please help us in this regard,

Prameela

Dear Sir,
I got an email which is as under

THE NOKIA COMPANY PROMOTION/PRIZE AWARD


STAMFORDBRIDGELONDON.
SW1V 3DWUNITED KINGDOM
TEL:[protected],[protected]
CONTACT EMAIL: [protected]@HOTMAIL.CO.UK


This is to inform you that you have won prize money of (£1,000,000.00 GBP) Great Britain Pounds for 2012 Prize promotion which is organized by Nokia AWARD every two (2) yrs.
NOKIA AWARD collects all the email addresses of the people that are active online, among the millions that subscribed to Yahoo mail, Gmail and few from other e-mail providers. Six people are selected every two years to benefit from this promotion and you are one of the Selected Winners.

PAYMENT OF PRIZE AND CLAIM
Winners shall be paid in accordance with his/her Settlement Center. NOKIA AWARD Prize Award must be claimed no later than 30th days, from date of Draw Notification. Any prize not claimed within this period will be forfeited.

Stated below are your identification numbers: Ticket Winning Number (UK/0147X4/74), Reference Lucky Number 014/070/AY7, and Serial Number. 8501-07

These numbers fall within the United Kingdom Location file, you are requested to contact our Directory NELSON SMITH for More Details Of Scotland in United Kingdom and send your winning identification numbers to them:


40 Islington High Street London
RBS offer a broad range of accounts, 24/7
Reply to E-MAIL: [protected]@hotmail.co.uk
Tel: +44 [protected].

THEN, MAIL THE SUPPLIED INFORMATION TO YOUR CLAIMS CONGRATULATIONS ONCE AGAIN
DEAR LUCKY WINNER!!!
1. Names in full: ________________________
2. Address: ____________________________
3. Mobile number_______________________
4. State:______________________________
5. Country: ___________________________
6. Age: _______________________________
7. Gender /Marital: ______________________
8. Cell/Fax: _________________________
9. Occupation: _________________________
10. You’re winning Email: ___________________
Congratulations!!! Once again,

(AGENT} NELSON SMITH
WARNING!!!
you may also receive similar e-mails from people portraying to be other Organizations of yahoo Inc. This is solely to collect your personal information from you and lay claim over your winning. In event that you receive any e-mail similar to the notification letter that was sent to you, kindly delete it from your mailbox and give no further correspondence to such person or body.


DIRECTORS OF NOKIA COMPANY CONGRATULATS YOU


Please confirm me wheather it is a true one or is a part of cyber crime

Thanking You

Dillip Kumar Mohanty

Hi,
I have lost my mobile and both sims are also, 1. is Vodafone postpaid. [protected] and 2. is BSNL prepaid No [protected]. Now the Vodafone no is switched off and BSNL no is active now and got ring also but the person is not receive the call.

Please I request to you the same above no is lock/deactive now, for not misuse any body in my name.



My Residential Address given below for your quick reference;;;

JASHOBANT ROUT
VPO:- GIRIDHARPRASAD
VIA:- BALIMI, PS:- RASOL
DIST:- DHENKANAL
ODISHA
759020

My anather contact no :- [protected]

many times i compained about my nokia mobile software problem but doesn't solved by nokia care staff,
my mobile is new but so many problem in that mobile i think your mobile is defective,
so plese solve my problem and replece my mobile and give me new mobile , i attached my mobile bill and repair decoment with this mail.
after that repair decoment many problem in my mobile so plese replece my mobile as soon as possible.
my mobile software is currepted many times but nokia care staff doesnt solve my problem.
my mobile in warrenty period. my mobile imi no is [protected] my mobile no is [protected].
plese replece my mobile

I AM ATTACHING MY MOBILE BILL AND REPAIR DECOMENT WITH THIS MAIL.

Dear sir, My self Dinabandhu Palai, I hearby wish to raise a complaint against NOKIA for not owning up the pathetic service provider by their nokia care unit. I have purchased a Nokia C2-00 mobile phone from Dalai communication,Block square,Brahamgairi,Puri,Odisha on 25th march 2012 which IMEI no. are [protected],[protected] and retail invoice number is 924.After using 10days i found it hangs and restart automatically. Many times it happens,one day it switched off and does not restart then i went to your authorized nokia care at Balagandi Square,Puri,Odisha with my mobile phone and its orginal Bill on 14th april 2012. When i explained my problem they just took my mobile ,opened it infront of me and said that we can't repair it and returned to me.When i asked about this matter and told them to repair my phone or replace it as it just only 21 days old.they were very ill-mannered and ill-bread.The concern person even went to the extent of telling me to take my phone back and refused to accept my mobile phone for repaire rude voice. I am still not able to believe how can a brand like NOKIA give such a ridicolous solution to the problem.My mobile which is well in warranty period is being returned back saying it is unrepairable and i am supposed to accept this with a smile and laud nokia for its wonderful customer care??? I am extremely harassed by expereincing this type of service provide by the Nokia.Therefore i request to the concern authority to look into the matter and do the needful otherwise people will loose faith on you. I wait your response regds, Mr Dinabandhu Palai,mob-[protected],[protected]@gmail.com

This following order was placed through nokia.indiatimes.com
Order Details:

Order ID: [protected]
Order Date: 08 Apr 2012
Order Total: INR 3335
Payment Mode: HDFC 6 EMI
Product Name: X2-02 (Dark Silver)
Delivery Time: 4 working days (12 Apr 2012)

But NOKIA INDIATIMES failed even for shipment, I contacted several times with their customer care regarding this issue. So I requested them to cancel and refund.

But still they are posting this issue unwanted for more days instead of cancellation, which is not needed in this case. I want this order to be cancelled and refund at the earliest.

Had bought a Nokia E6 mobile phone on 10/01/2012. There was a product problem since day one. The screen lock on the right hand side of the phone was faulty along with the software problem. I visited nokia care center at Irla Mumbai within 1 week of the buying. There made a minor repair work along with the software updating of the phone. At that time I got a verbal commitment from the Nokia care center the if there is any problem with the lock they would replace the phone or repair it for free of cost.

Today when I visited the same Nokia Center they refused to attend my query as committed. Over and above I was threatened by the nokia center and the customer care the my warranty would be canceled here after. I was harassed by the people at the nokia care center and refused to give me the contact details of the Customer care manager Nokia India west zone. I feel it is a cover up act for their faulty product. Nokia has one of the most poorest customer services. This is not the first encounter with Nokia's customer care. I had the same problem with my fathers E72 which they could never address it. It is still under the warranty. I has a software issue which is becoming a never ending story. One of the worst customer service I have ever encountered.

i bought nokia 5233 on last november . I have some problem in speaker . I give my mobile to service in nokia care at coimbatore gokulam towers . But tat complaint again repeating . I need some better service for my mobile. I told this complaint again in nokia care by phone but they dint take seriously. Please make some help for me. My contact number [protected]