Nokia India Complaints & Reviews

Hello i am rekha pawar my mobile handset IMEI NO. [protected] ON NAME OF HARIRAM PAWAR PURCHASED ON 25/07/2011 HAS BEEN STLAN BY SOMEONE FROM MY HOME ON DATED 22/12/2011 FROM HARDA CITY PLEAS HELP ME TO SEND LOCATION OF MY MOBILE AS I HAVE IMPORTANT COTACTS IN THAT.


PLEASE CONTACT ME ON -[protected]

I have recently purchased my nokia c3 mobile handset but after few days i saw that their was a line in my camera which can be seen on screen also. To remove this problem i first visited shop from where i have purchased it but they denied me to replace the handset. Then i visited the nokia care they also don't able to remove problem and not ready to change the handset.
please help me to come out of this situation
thanxs and regard

Sir,
NOKIA X2 ,IMEI number :[protected]; Date of purchase: 15/12/2011

Please be patient enough to read the complete message.
I am writing this mail to complain about your product
Nokia X2 and the service provided to me at your nokia care centre in Pattom,Trivandrum.
I purchased the phone on 15/12/2011 at 13:58pm."Within a week of purchase", I met a problem with my phone. The problem is that "when connected to charger,the phone doesn't stop charging ". It continues to charge and never shows "battery full".

I went to Nokia care centre in Pattom,Trivandrum to solve this problem on 22/11/2011. When I told them about the problem with my phone ,they told me to wait for "1 hour" and they will fix the problem within an hour. After 1 hour, I went to nokia care to bring back my phone and they told me that " You should come tomorrow,since they have to monitor the phone again for 3 hours".

I again went on 23/11/2011 and the lady staff on Delivery Section told me to wait.After 1 hour,that lady told me that "they have to send my phone to Delhi for repair, so you have to wait again for 10 days inorder to get my phone repaired".

"If a nokia care centre can't fix a problem with nokia phones,then what's the use of such a nokia care centre?? Taking 10 days for a repair ,is not excusable under any circumstances. Another major problem with nokia care centre in Pattom , Trivandrum (NCC: 379_465550) is that the behaviour of staffs in delivery section and reception with customers is very very BAD. They are not even bothered to answer my doubts about "delay in service". These staffs in reception and a lady staff in Delivery section are busy with their chit chat and they doesn't even care about the customers. Lot of customers are complaining about their services. You should try to stop this kind of attitude towards the customers by these staffs.
Kindly replace my phone with a new phone since my phone met with a complaint "within a week of purchase".

my handset purchased[protected] was submitted for no charging of battery .set is returned without any action after collecting charges.Job sheet number[protected] /110601/25 DATED[protected].I want to know the meaning THE NOKIA WARRANTY.

My NOKIA E7 is not charging. i was show it in nokiacare but they cant find out the reason. i was connect my nokiae7 mobile with my PC by USB cable for copy some photos.from that time the charger device shows charging but mobile baterry not charging. when i connect charger it shows unsuported cable device. and also shows connect USB device. what is the reason behind it. plz help me.

Dear Sir/Madam,

FIRST OF ALL I HAVE 2 REQUESTS TO NOKIA
1) TO IMMEDIATELY STOP MANUFACTURING C6 MODEL & SAVE CUSTOMERS.
2) THAT YOU CAN KEEP MY PHONE WITH YOURSELF (THE PHONE WHICH I PURCHASED FROM MY HARD EARNED MONEY)

I WAS a huge fan of NOKIA till the Black day of my life, 9th Jul'11, when i purchased NOKIA C6-00 as a gift for my wife.
We purchased this mobile in Rs 12,000/- from "Hotspot - City-center mall" outlet in Nashik city of Maharashtra (India). The very next day my wife complained for frequent hang up of the set & said it is very annoying. It really surprised me to see a costly Mobile phone from nokia giving trouble on the very first day. She tried to use it again by Switching it “OFF” & then “ON”. But within 3 days it was clear that the mobile has some serious trouble & cannot be used. I went back to “HOTSPOT” outlet & ask them to replace it immediately but they insisted that this problem can be repaired at Nokia –care center in Nashik. So he kept the mobile with him & sent it to Nokia care for repair. One week later i received it back after getting a call from Nokia care & Hotspot that it has been repaired. But after 2 days again the problem reappeared & my wife kept on complaining about problems which are as:
1) Mobile Hangs up on its own very frequently
2) Menu Button doesn’t work
3) Caller’s name doesn’t come on screen even if the number is saved in memory
4) Sometimes the mobile doesn’t ring only blink. (Even it is normal mode & not in silent mode).
5) Suddenly the screen goes completely WHITE.
She continued using the by Switching it “OFF & ON” whenever it used to Hang. But it really became untolerable So I had to again give this mobile to nokia-care center, Nashik for repairing on 17th Dec’11. Yesterday i got a call from NOKIA that this problem cannot be corrected at Local center so they have to send it to Main Service Center & it will take about 10 days for giving it back.
My questions to NOKIA are:
1) Why the problem came in a Brand new phone?
2) Why it was not replaced when it was reported first time (If this problem cannot be repaired)?
3) Even after repairing by NOKIA CARE, why the problem remains as it is?
4) Is the defect so severe that it was required to be sent Main Service Center?
5) What will NOKIA do, now, to address my Complaint?


Regards,
Gagan Bhasin
[protected]

Poor service by Nokia care Neemuch branch
I purchased Nokia handset from Dubai last year.
After a year i faced the signal problem in my handset for which i gave my handset for serive in Nokia care Neemuch branch for ehich they charged 200 rs.
But after the service problem remains the same and when i visited again, they asked 400 rs. this time plus mentioned that there is no guarntee that the problem will be solved.
Also they mentioned-

1. why purchsed the handset outside India.
2. There will be no repair guarntee since it is purchased outisde India.

i repled that Nokia is a multinational company and they claimed there serive centres are available across the Globe.

Now i am left with no other option, but to throw the handset and in future not to buy or recommend any one to buy Nokia handsets.
My model is Nokia C5. IMEI:353757/04/056251/2
Contact No. - [protected] and [protected]

sir mene apna mobile nokia e 71 sahi karvane ke liye bhilwara nokia care,prem bhavan pur road par diya tha.
leken vaha kha staff itna careless he ki ake choti sa kam karne ke liye muje 2 dino me 8 chakar lagane pade,fir bhi mera mobile unhone hath tak nhe lagaya or muje bolte rahe ki kam chal rha he.Nokia care bhilwara par salim sir sambalte he unhone muje galat language me baat kare or bolte he jab hamare marji hogi tab karenge.mene apna mobile ka job sheet apne dost ke name se banvaye MR.sourabh lodha ke name se or us job sheet ka number he 90144 or date[protected] he.Sir yaha ka staff bhi pure din phone par laga rhta he kam me koi ruchi nhe he.




FROM-Archit mundra
50-adarsh mohalla behind suchna kendra.
bhilwara{raj}m.[protected]

Sir,
My name is Mrs Minakshee Ramesh Nandawade. I am student of MBA. Actually, today 21 December 2011 at 2:30pm to 3:00pm my handset of NOKIA C2-01 is lost in college, I don't know what happened about it? and who get it? There is only one request to you that Please Lock/Blog my handset. Please sir, I request you. In my mobile I have some Important contacts,Photos And my Bank Details.The Information about Mobile are as follows,I.M.E.I.No.[protected] and BATTERY No.S103D23052644.The Dealer Name is VINAY JAISWAL from JAISWAL ELECTRONICS.
Please pay some attention about my Request.
Thank You

Dear Concerns,

Myself Deepak Bhatia from Rewari Disst.

I am very very sad to say theat i am not satisfy withe Nokia Equipment & Service.

I have submitted my mobile phone "Nokia C6" 4 times yet i have not received my mobile phone in Ok condition. Every-time it has been observed different types of problem withe existing problems.

It has been repaired 3 times & 1 time replace also. Yet problem is same.
Please find below details:-

Problems:-
1. Charging Problem (Sometime Not Charging)
2. Network Fluctuation while sliding thee mobile
3. Phone start-up failed. Contact to retailer. (Phone is not starting)

1st time submission- 28.10.2011
Job Sheet No.[protected]/111028/26
Mobile IMEI No.- [protected]
Action by Nokia- Repaired (Upper Body Change)
Receipt date- 12.11.2011
Problem Solve- No

2nd time submission- 17.11.2011
Job Sheet No.[protected]/111117/30
Mobile IMEI No.- [protected]
Action by Nokia- Repaired (Motheer Board Changed)
Receipt date- 25.11.2011
Problem Solve- No

3rd time submission- 25.11.2011
Job Sheet No.[protected]/111125/26
Mobile IMEI No.- [protected]
Action by Nokia- Repaired
Receipt date- 10.12.2011
Problem Solve- No

4the time submission- 10.12.2011
Job Sheet No.[protected]/111210/11
Mobile IMEI No.- [protected]
Action by Nokia- Replace handset
Receipt date- 19.12.2011
Problem Solve- No

Also find attached my mobile bill copy showing 3 EMI's No.
I had purchased theis mobile on dated 03.06.2011 from Jain Enterprises, Model Town, Rewari.

Now theey Nokia people are saying theat please again submit your mobile to Nokia Care.
What is theis..?? Why I suffer due to Nokia people..??

Until when i submit my mobile..??
My mobile is unusable for me since last two monthes.
After spending 12,000 Rs, I am using my brotheer's mobile. Why????????

Is theere any problem in Nokia's quality system..?? Don't Nokia's QC person control of NG Products...???
Why theey people sent back mobile while it is not Ok..????
What theeir Engineers are doing theere, if theey cannot resolve thee problem..??????

First time theey had changed upper body of mobile & second time theey replace motheer board. And theen repaired & repaired.
Now theey have replaced new one. Even after problem has not been solved.

Current mobile EMI No.- [protected]

So, please arrange to send my money back. I want my spend money.

I have lost my trust on Nokia products.

I will submitt my mobile in Nokia Care tomorrow (5the times), Rewari Branch (Sanskaar Telecom) and please arrange to send my money back or provide new fresh Ok mobile, if theey can provide. But after seeing Nokia product performance, i don't theink so.

Note:- I will not accept any repaired mobile. Means theis handset i will not accept, if Nokia try to repair it.

Eitheer arrange to send new Ok mobile or my spend money............................................. .................!!!!!!!


Waiting for your reply..??????????????????????????????????????????? ???????


Regards,

Deepak Bhatia
Mb.- [protected], [protected]

I had bought a mobile Nokia500 IMEI No.[protected] Ean No.[protected] on 2/10/2011 from Nokia Priorirt Partner -Paradise, 58/48 B.T.Road,Khardak, Kolkata-700117. But the from the first day of my purchase, I found that the mobile is faulty which is automatically switched off despite of full charge. I reported immediately to the shop, they neither helped nor given any support. then I had given my mobile to NOKIA CARE, BARRACKPORE, WEST BENGAL twice but all my effort goes in vain. Again I have given to NOKIA CARE, DUNLOP, KOLKATA, WEST BENGAL, from then it is still in their custody. In the meantime, they have exchanged my mobile having Replacement note RN NO. -RN343517 Dated 14/10/2011 having exchanged IMEI No. [protected], Make - NOKIA GSM, Model-N500.
Please help me to sort out my problem.
I have full faith in the world leader "NOKIA" but the way I have been handled despite of all my efforts is really worried me.
AJAY DAS

I have purchase nokia c2-03 dual sim phone in the August'11, but between four months i have got two similar complaints as phone is showing memory full , but in actually it is empty.it is worst phone on Nokia's part.

Regards:
Aashish Goel
460/40A
Chandigarh

Respected sir,i am Rahul kumar gupta from gaya,bihar.i bought a new Nokia N8 last month from a private shop in gaya.the IMEI number of my phone is [protected].my airtel number is [protected].i got an offer from airtel with my nokia N8.the offer was 2gb gprs pack for 6 months.i was using my airtel number.i put it inside Nokia N8 and i started using my phone.i didnot received any messages from Nokia regarding This offer.i went to the shop for getting the offer.but they told me to contact airtel as this offer was given by nokia with airtel.i went to the airtel office.told them about this offer.they also got confused about this offer.after a few days i went to Nokia priority dealer in gaya.a member told me to get my airtel number recharged with more than 50 rupees.i got my airtel number recharged with Rs.60.i got Rs.52 as main balance and 2gb gprs balance.i was very happy n satisfied with the offer.i got this offer on 10th of november.but on 10th dec,2011 i got my same airtel number recharged with Rs.60,i got Rs.52 as main balance but i donot received 2gb gprs pack.please help me in getting this offer.i am really very sad and upset.please help me.you can contact or inform me at my airtel number which i have already told u.it is [protected] or you can mail me at [protected]@yahoo.in Hope you people will help me in getting my offer.

I purchased the product from DEALSANDYOU website and you company is vendor for them to deliver the products to the customer.

I ordered this product on 12-DEC-2011 and it is delivered to me today i.e. on "19-DEC-2011" after 7 days. The product is defected and not in a working state. Below are the details of the retail invoice reciept:-

Vendor Name : Gizmo E Bazaar Pvt Ltd.
Address : 9/49 b Kirti Nagar, Industrial Area, New Delhi 110015, India
WEB: www.bazaar24X7.com
TIN No :[protected]
INVOICE # DNY 2199
DATE mentioned : 15-DEC-2011
Order Code : 324289 Prepaid

I want this product to be replaced any how as soon as possible and I have dropped a mail on your mail id "[protected]@gmail.com". I need a proper response from your end.

Regards,
Sachin Karare

Sir,
Complaint ID 10056 No.C3-00 was lodged on 15.11.2011 and reminded on 19.11.2011 to replace the steel coated knobs, which is under warranty. But, to our dismay, when contacted the local Nokia Service Centre, located at Mancherial, Adilabad Dist., Andhra Pradesh, they stated that order was placed for getting spares and they will inform us after procurement of spares. Till date, we have not received any confirmation regarding availability of spares.

In this context, you are once again requested to look into the above issue and take necessary action for getting it repaired at the earliest.

Please confirm the same through mail address: [protected]@scclmines.com / make a call to [protected].

Thanking you,

Yours sincerely,

P.Pratap Kumar
Chief of Power Project,
Singareni Collieries Co.Ltd.,
Srirampur

i purchase nokia c6-01 handset in 27th June 2011 for rs.14000/- which have range problem, phone locks up , not responding. i went to nokia care two-times nokia care repairs my phone and returns me on the same day but problem remains. Then 3rd times nokia care remains my phone for 15 days and give me back by replacing motherboard. the next day same problem started i returns my phone to nokia care. After 15 days give me my phone. Then same problem repeats and i go to nokia care asking them to replace my old mobile as it is not working properly. They kept my phone. after 15 days they call me and said " your phone is now repair, take your phone" . In last five months my mobile was at nokia care for 50days and they don't give me any substitute phone for these period. I want a new handset and compensation for 50 days

I have Nokia E61i and I have been using it for years without any problem. I frequently surf net with it inserting different sim cards but few days back as I log in to surf net, it got restarted automatically and now it is prevalent always as I began to surf net. I have done factory re-setting and have also sent to Nokia Care Center and done flashing but the problem still persist. I am using Vodaphone Simcard. I have done all sort of things but failed. May I have a solution for this from your good Center. I am awaiting for your reply soon.
Thanking you!

With regards,
Biju Raj Daimari
Udalguri, Assam
E-mail: [protected]@gmail.com

I have purchase new NOKIA C3 Model on dated 11 Dec 2011, Just 4 days back. Nokia centre informed me that you can access any mail from this mobile.

But when i try to access Corporate exchange mail. I was not done.

I am totally fadup due to that. My money waste. I have purchased phone only becuase of exchange mail

Pls arrange to replace it with E63 series on TOP TOP Priority.

Also provide me mail escalation matrix of Nokia

sir i am purchase the nokia cell phone on 30.05.2010. the model is nokia 5130. nokia is best company among the other cell phone company. So i am purchase the nokia cell phone for its quality. Two days back the cell not function. only the white colour screen appear. so i am went to palayamkottai nokia care centre. But the official in nokia care told this cell phone not yet possible to repair and the cell phone become waste. i am working hard and saving money rupees 5000 afterwards i am purchased this cell phone. now this cell become repair. the care centre people also told not possible to repair. so i am severely affected by this incident. so i request you to kindly repair my cell phone and do the needful as early as possible. Thanking u sir. my cell phone number [protected]

----- Forwarded Message -----
From: NOKIA COMPANY <[protected]@9.cn>
To: [protected]@yahoo.co.in
Sent: Tuesday, 15 November 2011 11:10 AM
Subject: NOKIA DELIVERY AGENT ARRIVES INDIA ON 16TH NOVEMBER 2011
nokia-logo
PROMOTION DEPARTMENT OF
THE NOKIA COMPANY.
HEAD OFFICE 10 Cabot Square, London.
H146QR, ENGLAND


Tel +[protected]
Fax:[protected].


ATTENTIONS:,
We are in receipt of your mail and must say that you should count yourself extremely lucky to have emerged as one of the winners in this year's NOKIA INTERNATIONAL AWARENESS PROMOTION 2011.Your email address was randomly selected along with others from a database of over 80,000.00 thousand email addresses drawn from the WORLD-WIDE-WEB. A ticket number was attached to each email address and your email address tagged ticket number:[protected], serial number: 2011MTL-03 and Reference Number: UK[protected] emerged as the star ticket email.

Your winning prize has been verified and approved for payment by this Department. Your Profile (Form) has also been received for Record Purpose. Delivery will be made to you by a high level diplomatic agent, Diplomat James Clark You are to contact him immediately, via this email ([protected]@diplomats.com ) his Name is Senior Diplomat Diplomat James Clark. Your consignment code is (CB/159/LC) you are to keep your parcel Code Number very confidential and Keep me fully informed as soon as you contact him.

The Diplomatic Officer will be Arriving India and you are to send to Our Diplomatic Officer a scan copy of your ID Proof ( ID CARD/ PASSPORT / VOTERS CARD OR DRIVER LICENSE COPY) to enable him identify you before he arrives your country (India). Below is his flight information:

Departure Date /Time: 15TH NOVEMBER 2011 -5:15:00 p.m (UK TIME)
Arrival Date /Time: 16TH NOVEMBER 2011 - 8:30 a.m (INDIA TIME)

Your winning parcel contains the following items:

1.) Your Winning Prize £500,000.00 GBP. In Demand Draft
2.) Official Winning Certificate.
3.) Official 2 laptop.
4.) Official 2 NOKIA cell phone.

Note: All courier charges has been dully paid for over here in UK while you will be responsible for all local charges to be paid at the airport in India for the delivering your winning prize to you in your country when our delivery agent arrive in India.

please you are to confirm your Address below for swift action before departure. Please kindly confirmed your home address.
AT POST KHAPERKHEDA,WARD NO.4,TAHSIL-SAONER,DIST-NAGPUR,STATE-MAHARASHTRA,COUNTRY-INDIA, PIN CODE-441102 INDIA.
Congratulations once again from all staff and members of NOKIA Lottery Board and do feel free to call for more information.Please see the attachment for identification of your Winning parcel when our delivery agent arrive in India.

PAST WINNER'S


Yours Sincerely,
Engr. Richard Wood
PROMOTIONS MANAGER,
THE NOKIA INTERNATIONAL AWARENESS PROMOTION