Nokia India Complaints & Reviews

I have recently purchased my nokia c3 mobile handset but after few days i saw that their was a line in my camera which can be seen on screen also. To remove this problem i first visited shop from where i have purchased it but they denied me to replace the handset. Then i visited the nokia care they also don't able to remove problem and not ready to change the handset.
please help me to come out of this situation
thanxs and regard

Sir,
NOKIA X2 ,IMEI number :[protected]; Date of purchase: 15/12/2011

Please be patient enough to read the complete message.
I am writing this mail to complain about your product
Nokia X2 and the service provided to me at your nokia care centre in Pattom,Trivandrum.
I purchased the phone on 15/12/2011 at 13:58pm."Within a week of purchase", I met a problem with my phone. The problem is that "when connected to charger,the phone doesn't stop charging ". It continues to charge and never shows "battery full".

I went to Nokia care centre in Pattom,Trivandrum to solve this problem on 22/11/2011. When I told them about the problem with my phone ,they told me to wait for "1 hour" and they will fix the problem within an hour. After 1 hour, I went to nokia care to bring back my phone and they told me that " You should come tomorrow,since they have to monitor the phone again for 3 hours".

I again went on 23/11/2011 and the lady staff on Delivery Section told me to wait.After 1 hour,that lady told me that "they have to send my phone to Delhi for repair, so you have to wait again for 10 days inorder to get my phone repaired".

"If a nokia care centre can't fix a problem with nokia phones,then what's the use of such a nokia care centre?? Taking 10 days for a repair ,is not excusable under any circumstances. Another major problem with nokia care centre in Pattom , Trivandrum (NCC: 379_465550) is that the behaviour of staffs in delivery section and reception with customers is very very BAD. They are not even bothered to answer my doubts about "delay in service". These staffs in reception and a lady staff in Delivery section are busy with their chit chat and they doesn't even care about the customers. Lot of customers are complaining about their services. You should try to stop this kind of attitude towards the customers by these staffs.
Kindly replace my phone with a new phone since my phone met with a complaint "within a week of purchase".

my handset purchased[protected] was submitted for no charging of battery .set is returned without any action after collecting charges.Job sheet number[protected] /110601/25 DATED[protected].I want to know the meaning THE NOKIA WARRANTY.

My NOKIA E7 is not charging. i was show it in nokiacare but they cant find out the reason. i was connect my nokiae7 mobile with my PC by USB cable for copy some photos.from that time the charger device shows charging but mobile baterry not charging. when i connect charger it shows unsuported cable device. and also shows connect USB device. what is the reason behind it. plz help me.

Dear Sir/Madam,

FIRST OF ALL I HAVE 2 REQUESTS TO NOKIA
1) TO IMMEDIATELY STOP MANUFACTURING C6 MODEL & SAVE CUSTOMERS.
2) THAT YOU CAN KEEP MY PHONE WITH YOURSELF (THE PHONE WHICH I PURCHASED FROM MY HARD EARNED MONEY)

I WAS a huge fan of NOKIA till the Black day of my life, 9th Jul'11, when i purchased NOKIA C6-00 as a gift for my wife.
We purchased this mobile in Rs 12,000/- from "Hotspot - City-center mall" outlet in Nashik city of Maharashtra (India). The very next day my wife complained for frequent hang up of the set & said it is very annoying. It really surprised me to see a costly Mobile phone from nokia giving trouble on the very first day. She tried to use it again by Switching it “OFF” & then “ON”. But within 3 days it was clear that the mobile has some serious trouble & cannot be used. I went back to “HOTSPOT” outlet & ask them to replace it immediately but they insisted that this problem can be repaired at Nokia –care center in Nashik. So he kept the mobile with him & sent it to Nokia care for repair. One week later i received it back after getting a call from Nokia care & Hotspot that it has been repaired. But after 2 days again the problem reappeared & my wife kept on complaining about problems which are as:
1) Mobile Hangs up on its own very frequently
2) Menu Button doesn’t work
3) Caller’s name doesn’t come on screen even if the number is saved in memory
4) Sometimes the mobile doesn’t ring only blink. (Even it is normal mode & not in silent mode).
5) Suddenly the screen goes completely WHITE.
She continued using the by Switching it “OFF & ON” whenever it used to Hang. But it really became untolerable So I had to again give this mobile to nokia-care center, Nashik for repairing on 17th Dec’11. Yesterday i got a call from NOKIA that this problem cannot be corrected at Local center so they have to send it to Main Service Center & it will take about 10 days for giving it back.
My questions to NOKIA are:
1) Why the problem came in a Brand new phone?
2) Why it was not replaced when it was reported first time (If this problem cannot be repaired)?
3) Even after repairing by NOKIA CARE, why the problem remains as it is?
4) Is the defect so severe that it was required to be sent Main Service Center?
5) What will NOKIA do, now, to address my Complaint?


Regards,
Gagan Bhasin
[protected]

Poor service by Nokia care Neemuch branch
I purchased Nokia handset from Dubai last year.
After a year i faced the signal problem in my handset for which i gave my handset for serive in Nokia care Neemuch branch for ehich they charged 200 rs.
But after the service problem remains the same and when i visited again, they asked 400 rs. this time plus mentioned that there is no guarntee that the problem will be solved.
Also they mentioned-

1. why purchsed the handset outside India.
2. There will be no repair guarntee since it is purchased outisde India.

i repled that Nokia is a multinational company and they claimed there serive centres are available across the Globe.

Now i am left with no other option, but to throw the handset and in future not to buy or recommend any one to buy Nokia handsets.
My model is Nokia C5. IMEI:353757/04/056251/2
Contact No. - [protected] and [protected]

sir mene apna mobile nokia e 71 sahi karvane ke liye bhilwara nokia care,prem bhavan pur road par diya tha.
leken vaha kha staff itna careless he ki ake choti sa kam karne ke liye muje 2 dino me 8 chakar lagane pade,fir bhi mera mobile unhone hath tak nhe lagaya or muje bolte rahe ki kam chal rha he.Nokia care bhilwara par salim sir sambalte he unhone muje galat language me baat kare or bolte he jab hamare marji hogi tab karenge.mene apna mobile ka job sheet apne dost ke name se banvaye MR.sourabh lodha ke name se or us job sheet ka number he 90144 or date[protected] he.Sir yaha ka staff bhi pure din phone par laga rhta he kam me koi ruchi nhe he.




FROM-Archit mundra
50-adarsh mohalla behind suchna kendra.
bhilwara{raj}m.[protected]

Sir,
My name is Mrs Minakshee Ramesh Nandawade. I am student of MBA. Actually, today 21 December 2011 at 2:30pm to 3:00pm my handset of NOKIA C2-01 is lost in college, I don't know what happened about it? and who get it? There is only one request to you that Please Lock/Blog my handset. Please sir, I request you. In my mobile I have some Important contacts,Photos And my Bank Details.The Information about Mobile are as follows,I.M.E.I.No.[protected] and BATTERY No.S103D23052644.The Dealer Name is VINAY JAISWAL from JAISWAL ELECTRONICS.
Please pay some attention about my Request.
Thank You

Dear Concerns,

Myself Deepak Bhatia from Rewari Disst.

I am very very sad to say theat i am not satisfy withe Nokia Equipment & Service.

I have submitted my mobile phone "Nokia C6" 4 times yet i have not received my mobile phone in Ok condition. Every-time it has been observed different types of problem withe existing problems.

It has been repaired 3 times & 1 time replace also. Yet problem is same.
Please find below details:-

Problems:-
1. Charging Problem (Sometime Not Charging)
2. Network Fluctuation while sliding thee mobile
3. Phone start-up failed. Contact to retailer. (Phone is not starting)

1st time submission- 28.10.2011
Job Sheet No.[protected]/111028/26
Mobile IMEI No.- [protected]
Action by Nokia- Repaired (Upper Body Change)
Receipt date- 12.11.2011
Problem Solve- No

2nd time submission- 17.11.2011
Job Sheet No.[protected]/111117/30
Mobile IMEI No.- [protected]
Action by Nokia- Repaired (Motheer Board Changed)
Receipt date- 25.11.2011
Problem Solve- No

3rd time submission- 25.11.2011
Job Sheet No.[protected]/111125/26
Mobile IMEI No.- [protected]
Action by Nokia- Repaired
Receipt date- 10.12.2011
Problem Solve- No

4the time submission- 10.12.2011
Job Sheet No.[protected]/111210/11
Mobile IMEI No.- [protected]
Action by Nokia- Replace handset
Receipt date- 19.12.2011
Problem Solve- No

Also find attached my mobile bill copy showing 3 EMI's No.
I had purchased theis mobile on dated 03.06.2011 from Jain Enterprises, Model Town, Rewari.

Now theey Nokia people are saying theat please again submit your mobile to Nokia Care.
What is theis..?? Why I suffer due to Nokia people..??

Until when i submit my mobile..??
My mobile is unusable for me since last two monthes.
After spending 12,000 Rs, I am using my brotheer's mobile. Why????????

Is theere any problem in Nokia's quality system..?? Don't Nokia's QC person control of NG Products...???
Why theey people sent back mobile while it is not Ok..????
What theeir Engineers are doing theere, if theey cannot resolve thee problem..??????

First time theey had changed upper body of mobile & second time theey replace motheer board. And theen repaired & repaired.
Now theey have replaced new one. Even after problem has not been solved.

Current mobile EMI No.- [protected]

So, please arrange to send my money back. I want my spend money.

I have lost my trust on Nokia products.

I will submitt my mobile in Nokia Care tomorrow (5the times), Rewari Branch (Sanskaar Telecom) and please arrange to send my money back or provide new fresh Ok mobile, if theey can provide. But after seeing Nokia product performance, i don't theink so.

Note:- I will not accept any repaired mobile. Means theis handset i will not accept, if Nokia try to repair it.

Eitheer arrange to send new Ok mobile or my spend money............................................. .................!!!!!!!


Waiting for your reply..??????????????????????????????????????????? ???????


Regards,

Deepak Bhatia
Mb.- [protected], [protected]

I had bought a mobile Nokia500 IMEI No.[protected] Ean No.[protected] on 2/10/2011 from Nokia Priorirt Partner -Paradise, 58/48 B.T.Road,Khardak, Kolkata-700117. But the from the first day of my purchase, I found that the mobile is faulty which is automatically switched off despite of full charge. I reported immediately to the shop, they neither helped nor given any support. then I had given my mobile to NOKIA CARE, BARRACKPORE, WEST BENGAL twice but all my effort goes in vain. Again I have given to NOKIA CARE, DUNLOP, KOLKATA, WEST BENGAL, from then it is still in their custody. In the meantime, they have exchanged my mobile having Replacement note RN NO. -RN343517 Dated 14/10/2011 having exchanged IMEI No. [protected], Make - NOKIA GSM, Model-N500.
Please help me to sort out my problem.
I have full faith in the world leader "NOKIA" but the way I have been handled despite of all my efforts is really worried me.
AJAY DAS

I have purchase nokia c2-03 dual sim phone in the August'11, but between four months i have got two similar complaints as phone is showing memory full , but in actually it is empty.it is worst phone on Nokia's part.

Regards:
Aashish Goel
460/40A
Chandigarh

Respected sir,i am Rahul kumar gupta from gaya,bihar.i bought a new Nokia N8 last month from a private shop in gaya.the IMEI number of my phone is [protected].my airtel number is [protected].i got an offer from airtel with my nokia N8.the offer was 2gb gprs pack for 6 months.i was using my airtel number.i put it inside Nokia N8 and i started using my phone.i didnot received any messages from Nokia regarding This offer.i went to the shop for getting the offer.but they told me to contact airtel as this offer was given by nokia with airtel.i went to the airtel office.told them about this offer.they also got confused about this offer.after a few days i went to Nokia priority dealer in gaya.a member told me to get my airtel number recharged with more than 50 rupees.i got my airtel number recharged with Rs.60.i got Rs.52 as main balance and 2gb gprs balance.i was very happy n satisfied with the offer.i got this offer on 10th of november.but on 10th dec,2011 i got my same airtel number recharged with Rs.60,i got Rs.52 as main balance but i donot received 2gb gprs pack.please help me in getting this offer.i am really very sad and upset.please help me.you can contact or inform me at my airtel number which i have already told u.it is [protected] or you can mail me at [protected]@yahoo.in Hope you people will help me in getting my offer.

I purchased the product from DEALSANDYOU website and you company is vendor for them to deliver the products to the customer.

I ordered this product on 12-DEC-2011 and it is delivered to me today i.e. on "19-DEC-2011" after 7 days. The product is defected and not in a working state. Below are the details of the retail invoice reciept:-

Vendor Name : Gizmo E Bazaar Pvt Ltd.
Address : 9/49 b Kirti Nagar, Industrial Area, New Delhi 110015, India
WEB: www.bazaar24X7.com
TIN No :[protected]
INVOICE # DNY 2199
DATE mentioned : 15-DEC-2011
Order Code : 324289 Prepaid

I want this product to be replaced any how as soon as possible and I have dropped a mail on your mail id "[protected]@gmail.com". I need a proper response from your end.

Regards,
Sachin Karare

Sir,
Complaint ID 10056 No.C3-00 was lodged on 15.11.2011 and reminded on 19.11.2011 to replace the steel coated knobs, which is under warranty. But, to our dismay, when contacted the local Nokia Service Centre, located at Mancherial, Adilabad Dist., Andhra Pradesh, they stated that order was placed for getting spares and they will inform us after procurement of spares. Till date, we have not received any confirmation regarding availability of spares.

In this context, you are once again requested to look into the above issue and take necessary action for getting it repaired at the earliest.

Please confirm the same through mail address: [protected]@scclmines.com / make a call to [protected].

Thanking you,

Yours sincerely,

P.Pratap Kumar
Chief of Power Project,
Singareni Collieries Co.Ltd.,
Srirampur

i purchase nokia c6-01 handset in 27th June 2011 for rs.14000/- which have range problem, phone locks up , not responding. i went to nokia care two-times nokia care repairs my phone and returns me on the same day but problem remains. Then 3rd times nokia care remains my phone for 15 days and give me back by replacing motherboard. the next day same problem started i returns my phone to nokia care. After 15 days give me my phone. Then same problem repeats and i go to nokia care asking them to replace my old mobile as it is not working properly. They kept my phone. after 15 days they call me and said " your phone is now repair, take your phone" . In last five months my mobile was at nokia care for 50days and they don't give me any substitute phone for these period. I want a new handset and compensation for 50 days

I have Nokia E61i and I have been using it for years without any problem. I frequently surf net with it inserting different sim cards but few days back as I log in to surf net, it got restarted automatically and now it is prevalent always as I began to surf net. I have done factory re-setting and have also sent to Nokia Care Center and done flashing but the problem still persist. I am using Vodaphone Simcard. I have done all sort of things but failed. May I have a solution for this from your good Center. I am awaiting for your reply soon.
Thanking you!

With regards,
Biju Raj Daimari
Udalguri, Assam
E-mail: [protected]@gmail.com

I have purchase new NOKIA C3 Model on dated 11 Dec 2011, Just 4 days back. Nokia centre informed me that you can access any mail from this mobile.

But when i try to access Corporate exchange mail. I was not done.

I am totally fadup due to that. My money waste. I have purchased phone only becuase of exchange mail

Pls arrange to replace it with E63 series on TOP TOP Priority.

Also provide me mail escalation matrix of Nokia

sir i am purchase the nokia cell phone on 30.05.2010. the model is nokia 5130. nokia is best company among the other cell phone company. So i am purchase the nokia cell phone for its quality. Two days back the cell not function. only the white colour screen appear. so i am went to palayamkottai nokia care centre. But the official in nokia care told this cell phone not yet possible to repair and the cell phone become waste. i am working hard and saving money rupees 5000 afterwards i am purchased this cell phone. now this cell become repair. the care centre people also told not possible to repair. so i am severely affected by this incident. so i request you to kindly repair my cell phone and do the needful as early as possible. Thanking u sir. my cell phone number [protected]

----- Forwarded Message -----
From: NOKIA COMPANY <[protected]@9.cn>
To: [protected]@yahoo.co.in
Sent: Tuesday, 15 November 2011 11:10 AM
Subject: NOKIA DELIVERY AGENT ARRIVES INDIA ON 16TH NOVEMBER 2011
nokia-logo
PROMOTION DEPARTMENT OF
THE NOKIA COMPANY.
HEAD OFFICE 10 Cabot Square, London.
H146QR, ENGLAND


Tel +[protected]
Fax:[protected].


ATTENTIONS:,
We are in receipt of your mail and must say that you should count yourself extremely lucky to have emerged as one of the winners in this year's NOKIA INTERNATIONAL AWARENESS PROMOTION 2011.Your email address was randomly selected along with others from a database of over 80,000.00 thousand email addresses drawn from the WORLD-WIDE-WEB. A ticket number was attached to each email address and your email address tagged ticket number:[protected], serial number: 2011MTL-03 and Reference Number: UK[protected] emerged as the star ticket email.

Your winning prize has been verified and approved for payment by this Department. Your Profile (Form) has also been received for Record Purpose. Delivery will be made to you by a high level diplomatic agent, Diplomat James Clark You are to contact him immediately, via this email ([protected]@diplomats.com ) his Name is Senior Diplomat Diplomat James Clark. Your consignment code is (CB/159/LC) you are to keep your parcel Code Number very confidential and Keep me fully informed as soon as you contact him.

The Diplomatic Officer will be Arriving India and you are to send to Our Diplomatic Officer a scan copy of your ID Proof ( ID CARD/ PASSPORT / VOTERS CARD OR DRIVER LICENSE COPY) to enable him identify you before he arrives your country (India). Below is his flight information:

Departure Date /Time: 15TH NOVEMBER 2011 -5:15:00 p.m (UK TIME)
Arrival Date /Time: 16TH NOVEMBER 2011 - 8:30 a.m (INDIA TIME)

Your winning parcel contains the following items:

1.) Your Winning Prize £500,000.00 GBP. In Demand Draft
2.) Official Winning Certificate.
3.) Official 2 laptop.
4.) Official 2 NOKIA cell phone.

Note: All courier charges has been dully paid for over here in UK while you will be responsible for all local charges to be paid at the airport in India for the delivering your winning prize to you in your country when our delivery agent arrive in India.

please you are to confirm your Address below for swift action before departure. Please kindly confirmed your home address.
AT POST KHAPERKHEDA,WARD NO.4,TAHSIL-SAONER,DIST-NAGPUR,STATE-MAHARASHTRA,COUNTRY-INDIA, PIN CODE-441102 INDIA.
Congratulations once again from all staff and members of NOKIA Lottery Board and do feel free to call for more information.Please see the attachment for identification of your Winning parcel when our delivery agent arrive in India.

PAST WINNER'S


Yours Sincerely,
Engr. Richard Wood
PROMOTIONS MANAGER,
THE NOKIA INTERNATIONAL AWARENESS PROMOTION

Date :Dec 15, 2011

Dear Sir/ Madam,

Its really painful to mail you very often regarding My Nokia N8 Unit even after my repeated visits, call's and mail's. you are failed to provide conditioned Unit. till today I have not received good unit from your end even after year.


[protected] i have received handset with assurance of providing Problem free Unit from Firdose Anjum. K (RCCO – South) But she also failed to keep her promise.

In New Unit Wireless Local Area Network (WLAN) is not working and WLAN symbol also not Appearing when i enable to search for availability of WLAN. for confirmation i have fallowed all the instruction provided in latest Nokia N8–00 User Guide and also Unit is very slow whenever i opened Ovimap and it takes longer time to show the directions.

With all the incidences i have crossed more than one year so i have demanded for one year Warranty from the date of the Unit provided with the problem free and my Demand is valid as and because of inconvenience made by you. i have noticed the same in my last email's also but Firdose Anjum. K (RCCO – South) have mailed on[protected] and she have Written in that i have a repair warranty of 30 days from the date of repair for the same Unit. she is not given any reason to refuse my Demand.

Am demanding for problem free unit as well as One year full Warranty.

Thanking you

Regards,

Prasanna Kumar C R
[protected]
[protected]@gmail.com


[protected] Forwarded message[protected]
From: <ext-firdose.[protected]@nokia.com>
Date: Tue, Dec 6, 2011 at 11:50 AM
Subject: Service provision of Nokia N8
To: [protected]@gmail.com


Dear Mr. Kumar,



Greetings!



This email is in reference to the service provision of your Nokia N8. We regret that you have been put through this inconvenience in service provision of your Nokia mobile phone. I would like to inform you that the handset is repaired and ready at our Nokia Care Centre. Kindly have the same collected.



Further to our discussion you will have a repair warranty of 30 days from the date of repair for the same issue.



Should there be any more support required in future from Nokia, feel free to contact me.



Regards,



Firdose Anjum. K

RCCO – South

[protected]


[protected] Forwarded message[protected]
From: Prasa <[protected]@gmail.com>
Date: Sat, Nov 26, 2011 at 1:57 PM
Subject: Nokia N8 IMEI-[protected]
To: [protected]@nokia.com
Cc: [protected]@nokiacareindia.com


Dear Sir/Madam,
Here am submitting required information as your direction through the mail on 19 Nov 2011.
My case ID is 1-[protected].
1) Name and contact number of the Nokia Care Centre (where your handset is submitted)
CARE POINT, #199 I, 27th Cross, VII ‘B’ Main Road, II Block, Jayanagar, Bangalore-56007. Phone[protected]/41307445

2) Latest Jobsheet number.

[protected]/111126/10, DATE: 26 Nov 2011.
the above information is as it is in the Job sheet provided in Nokia care center.
regarding complaints same as my last E-mails and you are not respond my quires on warranty.....etc
I demanding you to provide New Unit and 1 Year warranty from the date of New Unit(Problem Free) Because i am not responsible for all the exercise what you made to do and made me to lot of inconvenience towards my time as well as Business and Expenditures.
Thanking you

Prasanna Kumar C R
[protected]
[protected]@gmail.com



[protected] Forwarded message[protected]
From: <[protected]@nokia.com>
Date: Sat, Nov 19, 2011 at 3:41 PM
Subject: RE: Re: Nokia N8 IMEI[protected]
To: [protected]@gmail.com


Hello Prasanna,

Thank you for e-mailing Nokia Care.

This e-mail is in reference to the service provision of your Nokia device.

We understand your displeasure over the functionality and we sincerely regret the inconvenience caused. Please note that this incident is not a true reflection of our services. Our endeavor is and always has been to provide you with quality service.

Further, as a part of our service appraisal process and in order for our service team to look into other desired options apart from the regular service provision of the phone; we require your handset to be present at a Nokia Care Centre. Hence, we request you to submit your mobile phone at the Nokia Care Centre and revert with the below mentioned details:

1) Name and contact number of the Nokia Care Centre (where your handset is submitted)

2) Latest Jobsheet number.

The above mentioned details are vital for us to further assist you. Please be assured that the matter would be looked into on a priority basis.

We recommend you to take along the proof of purchase/receipt while visiting the Nokia Care Centre. Your phone would be repaired under warranty if it meets all the warranty guidelines.

For location of a Nokia Care Centre nearest to you, kindly access the following web link:

www.nokia.co.in/carecenters

Before submitting your phone at the Nokia Care Centre, you may kindly take a backup of the phone contacts data to the SIM card. If the phone supports memory card, take a back up of contacts, messages, images, clips etc. on to the memory card or on to the PC. Back up can be taken, provided the phone is in “Power ON” condition. The technicians at the Nokia Care Centre and Nokia India would not be responsible for the loss of data during the repair process.

Your case ID is 1-[protected]

For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.

Thank you for choosing Nokia.

Regards,

Priyanka Agarwal

Nokia Careline
[THREAD ID:1-5HUOPVR]
*--*--*--*--*--*--*--*--*--*--*--*--*



-----Original Message-----

From: [protected]@gmail.com
Sent: 17/11/2011 11:26:35 PM
To: [protected]@nokia.com
Subject: Re: Nokia N8 IMEI[protected]


Dear Sir/Madam
With the reference to your last E-Mail regarding my
complaint. I would like to bring your kind notice that My Nokia N8
handset which I received on 12th Nov 2011, problems are remaining same
except SHAZAM (it installed properly). In new handset is very slow to
work, Maps Navigation not working and so many defects in alignment of
the body cover (not properly installed).
As I asked in my last E-mail you are not replayed regarding WARRANTY.
I hope you will rectify the problem of the handset and
warranty.Remaining same as last e-mail.

Thanking you

Prasanna Kumar C R
[protected]
[protected]@gmail.com

On 11/12/11, [protected]@nokia.com <[protected]@nokia.com> wrote:
> Dear Mr. Kumar,
>
> Thank you for e-mailing Nokia Care.
>
> This e-mail is in reference to post service functionality of your Nokia
> N8-00.
>
> We regret that you have been put through this inconvenience due to the
> service provision of your mobile phone.
>
> We acknowledge having received your e-mail and have recorded the same for
> future course of action. We wish to state that the matter will be given our
> prompt attention. We will co-ordinate with our Head Office to do the
> necessary fact findings and revert to you. Kindly be assured that the matter
> would be looked into on a priority basis.
>
> We seek your patience and further solicit your cooperation.
>
> Your case ID is 1-[protected]
>
> For further enquiries, please feel free to email us or contact our Technical
> Support Executives at 30303838 between the hours of 9:00 am and 9:00 pm,
> seven days a week. For online support, visit "Have a question? Ask Nokia" at
> www.nokia.co.in/asknokia. You may also find answers to your queries at
> www.nokia.co.in/support. We reassure you of our continuous support.
>
> Thank you for choosing Nokia.
>
> Regards,
>
> Vinamra Saxena
>
> Nokia Careline
>
>
> [THREAD ID:1-5HUOPVR]
> *--*--*--*--*--*--*--*--*--*--*--*--*
>
>
>
> -----Original Message-----
>
> From: [protected]@gmail.com
> Sent: 11/11/2011 10:09:45 AM
> To: contactcenter.[protected]@nokia.com
> Cc: [protected]@nokia.com
> Subject: Nokia N8 IMEI[protected]
>
> Dear Sir/madam
>
> I, Prasanna Kumar C.R writing this mail very painfully after undergoing lot
> of trauma due to your poor service and worst customer care. Even after my
> repeated visits on my Nokia N8 and request for provide conditioned smart
> phone, till date, I have not received any good Handset from your end even
> after many customer care calls (which are not free) and visits to your
> customer care service center as well as sent handset to head office.
>
> Each time I visited to your customer care center, I am being asked to
> surrender the unit for minimum 10day’s even after also problem of handset
> are remain same.
>
> I purchased Nokia N8 (IMEI-[protected]) On 05 Nov 2010, From Trancell
> Priority Dealer, NPBG22. No 27/44, 9th Main Road Jayanagar, III Block,
> Bangalore-560011. Ph-[protected] with Invoice No-5329, Supplier’s Mr.Mahesh.
>
> On 24 May 2011, I have visited to Nokia Care Center, CARE POINT, #199 I, 27
> th Cross, VII ‘B’ Main Road, II Block, Jayanagar, Bangalore. Which was
> referred by Mr. Mahesh who supplied My Handset due to the reason my set
> started to hang up and getting Restart even normal condition as per their
> suggestion I handed over the handset job sheet no.[protected]/110524/35.
> Same day I have received the handset with the hope problem solved.
>
>
>
> After taking back I found the problem remain same along with crashing of
> applications so again on 23rd June 2011 I handover the handset to the same
> customer care center job sheet no.[protected]/110623/26. On 29th June 2011 I
> received new handset with IMEI No. [protected] but I found problems are
> remaining the same so once again I handed over the handset to the same
> Nokia care point.
>
> On 29th June 2011 I received new handset with IMEI no.[protected] with
> job sheet No.[protected]/110627/111.that was also of same problem with the
> restart and email auto retrieval issue so they swap with the new unit
> on 4thJuly 2011 with the IMEI No. [protected].
>
>
>
> 05th Sep 2011 my handset got switched off and it was unable to switched on
> even after the instruction followed in the manual so I taken it into the
> same care point jayanagar as their information my all data and back up lost
> except memory card, I lost all my contacts and messages which are saved in
> the phone memory. It made me lot of inconvenience to me and my business.
>
>
>
> On 7th Sep 2011 I received new handset with the IMEI No.[protected]
> with the Job sheet No. 49946550/110905/66 after which they have replaced
> the handset again that also started to crash with application,shazum always
> ask to install every time I open, slow of working speed, No auto retrieval
> of E-mail and I found hardware defect like earphone jack pinpoint,
> improper assemble of body cover finally three finger option fails to work (
> I found this in your website to solve software problems)
>
> I called to customer care No.[protected] as per their instruction I taken
> it into another new care center Magnum Fashions NO 7 11th main 3rd Block
> East, Jayanagar Bangalore Ph No ;[protected]. But they refuse to take the
> handset and they suggested to go the same care center (Care Point).
>
> Regarding warranty period I came to know from your customer care executive
> that warranty period starts from the date of purchase.
>
> 2nd Nov 2011 I went to Care point I handed over the unit along with the
> note which is pointed out with problems. In my case purchase date is
> 05thNov 2011, but I have not used good conditioned handset yet so my
> warranty
> should start the date of you provide good conditioned handset.
>
> Almost 6 to 8 times I visited to Nokia care point even after one year (
> purchased date: 05-Nov-2011) you have failed to provide good condition unit
> and almost 40 days my cell was kept in customer care center. 2 times have
> lost all my contacts and messages which are very important to me that made
> lot of inconvenience and loss which is affected to my Business.
>
>
>
> With the above incidences I have following questions regarding warranty
> please reply me with the suitable answer
>
> - On what basis you are providing warranty?
> - If the warranty will fix on purchasing date of the handset who Is
> responsible for the defected handset?
> - To whom can I complaint against this poor service?
> - Who will compensate to this much of inconvenience?
> - Who pay for my transportation and time?
> - Why don’t I approach consumer forum for this inconvenience and
> warranty period?
>
>
>
>
> Thanking you
>
> Prasanna Kumar C.R.
> Development Officer,
> Life Insurance corporation of India
> Sarakki Branch, “Jeevan Soudha”
> I Floor, 24th Main, I Phase, J P Nagar
> Bengalooru-560078
>
> [protected]
>
> [protected]@gmail.com
>


--
Regards

Prasanna Kumar C.R.
Development Officer,
Life Insurance corporation of India
Sarakki Branch, “Jeevan Soudha”
I Floor, 24th Main, I Phase, J P Nagar
Bengalooru-560078


--
Regards

Prasanna Kumar C.R.
Development Officer,
Life Insurance corporation of India
Sarakki Branch, “Jeevan Soudha”
I Floor, 24th Main, I Phase, J P Nagar
Bengalooru-560078



--
Regards

Prasanna Kumar C.R.
Development Officer,
Life Insurance corporation of India
Sarakki Branch, “Jeevan Soudha”
I Floor, 24th Main, I Phase, J P Nagar
Bengalooru-560078