Nokia India Complaints & Reviews

Dear Sir, I purchased a Mobile Nokia E6 in vellore. But with in a week lot of problem in new handset and i informed to nokia care centre they ask me to submit handset in vellore Nokia Care i did that, when they taken to IMC in Delhi new problem created and again they send handset to Delhi they can't able to solve this issue. So they replace new handset again the same problem occured. I ask them to Replace Hanset cost and the Travel charge which i spend my own money, and also loss of pay for me when i went to submit my mobile in nokia care. My contact Number [protected]

I purchased a Nokia E-6 ( IMEI [protected]), on 21st August 2011. The handset has been giving frequent problems related to microphone of the instrument. Suddenly while a call is active, the receiver at the other end, is not able to hear the voice of the person speaking from the first end for around 10-20 seconds.

The problem happens in atleast 10 out of 20 calls in a day. The handset is under both actual and extended warranty and i have already visited the Nokia Care Centre at Lajpat Nagar,New Delhi twice regarding this problem. My handset has been reloaded with software and i have been told both the times that the handset will now work properly, however the problem continues to be there as it is. The Nokia Care team at Lajpat Nagar is so un-supportive that, they cant even identify a problem which the customer is facing and they term their support centre as Nokia "Care"....

I want to now get my handset replaced, as i am now simply sick of it....

Can anyone in this forum help me come out of this problem ?

Looking forward to a great support.


Regards,

Pranav Sharma

[protected]@gmail.com

i have to complain about newly baught on 31 october 2011 handset of nokia model x1-01 emi serial no-[protected] & serial no 2-[protected]. in this set network signal are ofetnly disappeared maximum in room or any inside while on road or roof network workes properly. with this problem once i have mate with authorised nokia service centere located in my city. there the battery has been changed & told that the problem will solve soonly but it persist even today.

manoj tripathi
parsa khurd
post office tarkulwa tiwari
distt.-maharajganj (u.p.) india
pin code-273302
mob-[protected]

battery on standby only upto 40-48 hrs.Date of puchase 2Nov2011,taken in use on 20 Nov 2011.Battery is required to replaced

nokia phone stolen
I lost my nokia-X2 mobile phone IMEI No.[protected],Phone No.[protected] please blok the phone and help for find out my cell phone and give me any information on my email id : [protected]@gmail.com
plz help me sir

my phone is asking for a security code.. and i don't know exactly .its a nokia 1650 type RM -305 and emi number is353513/02/459234/2..sir plz give me a master code if available to u .. other wise give me solloution how to break it ..as soon as possible

To
The Senior Manager (Customer Care)

Sir,

Re:- Clearing the dust inside the screen

Yesrterday i have visited the care centre near jaya nagar 4th block (Landmark nilgris) to clear dust on my phone i have paid 150 Rs but they have done services properly i had given twice there itself After that also they have not done service properly im really fade up with services even i tried to reach the concern person sudir ([protected]) He didn't pick my call.

Bill Number: 5018

In anticipation of your prompt response,

Thanking you,

Yours faithfully,

Rajesh

e-mail: [protected]@live.com
Amount: 2,000,000.00GBP
Product: Nokia 143rd Anniversary
claim code: AL8RP.

Dear Sir/Madam,

I would like to inform you above the details are given by +[protected] in this phone number receive a message to my hand phone regarding lottery i have won amount of 2,000,0000.00GBP its unbeliveble. please i like to know about this matter fully details.

sorry for the incoveniance,

Thanks and best regards.

yous kind.
Hameed Fareed
Kingdom of Saudi Arabia.
26th of November 2011.

hey! now m sick of nokia.wht is this , today its now a month i have deposited my phone c6-00 to nokia and they are 8unable to provide with me a satisfactory ans, wether they would give me a fresh c6 or other nokia gadget. still they didnt took a single step to solve my problem , m in great trouble. i cant access my mails as i always on the move and so many other things like that,
i think nokia sholud try to solve my problem coz its about a month now.and they shuld solve it , y they are so slow in proceeding???.
please nokia or any one else reading this... plesa help me to get rid out of this problem.........
its for nokia either return my money back to me or give me a ew nokia phone of similar range immediately coz its really irritating.... its all irritating me. and m getting sick ot this thing and now i can w8 now. i want a new phone by this saturday against my nokia c6 ( imei-[protected]).
my request or warning or how u take it..........

This is a terrible phone!!!!! The battery only lasts 1 day, the phone makes a hissing sound when it is supposed to ring.
Whilst you are busy typing an sms, the cursor just starts deleting all your text.
When browsing the Internet, the page just closes on it's own.
The camera does not take great photo's.

The only positive comment that I have about the phone is that I can plug in my headset and listen to the
music that I have downloaded. The volume is not too bad either!

Thanks
Anonymous

I got a message as a sms on my mobile on 20th November 2011, at 10:52:07 Hrs from [protected], that my mobile number has won 415,000.00 pounds in NOKIA UK DRAWS and that I send my name and mobile number via email. Is this true or fake. Please advice.

Thanks
David
([protected]@yahoo.com)

Today i visited nokia care centre i.e. gupta associates sector-4,vaishali,ghaziabad,u.p. as my nokia c5 is giving speaker problem.the attendant check the phone and they listen song to check the speaker at that time memory card was in the phone.bt than attendant returned the battery and my sim card and process the phone with memory card(scan disk 4GB) to the repairing area after that they repaired it but they misplaced my memory card.Kindly look in to the problem and return back my memory card as it contain some personal documents and photographs.

Regards,
Surinder singh saharan
[protected]

am very sorry to tell that employees workin in nokia care tambaram sanitorium branch are not giving a correct response to the customers and they disrespect the customers. it has been 1 month giving ma mobile for service and have been wailked around 8 times and all the time i return back with dissapoinments by the way they behave i would request to take action on this issue.nokia care tambaram sanitorium branch

Dear Sirs,

I had purchased a new mobile hand set C2-02 on 27/10/2011 from E-Zone at Jayanagar 3rd Block, Bangalore, India. The mobile had gone out of order and was not switching on within a few days...Since then, as my family could not go personally, they were trying to contact E-Zone over phone, no one picked up the phone number (given in the bill). On 9th I had personally complained to E-Zone and requested for replacement..Ezone directed us to go to Nokia care in Magnum Fashions, Jayanagar, Bangalore.

Magnum said they can't recommend for replacement and as the the spares not available, and it would take 5-20 days, which was not acceptable to us and we had asked for standby till we get the repaired. Magnun refused to give replacement / standby. On demand, they said they will try to give by 19th Nov' 11.

This issue was raised to Nokia Care centre through number 30303838, but vain and delayed response. Under the circumstances our questions are:

1. How a handset can go out of order within few days? If so, there is no replacement given to a customer?
2. Why probable / critical spares are not planned and kept in customer care centres and why it should take more than 15-20 days.
3. Should a customer wait for an uncertain period of 1 month to get repaired mobile....This is ridiculous from a International company like Nokia...
4. It means, Nokia is interested in only selling and not taking care of an end customer's satisfaction...This gives a feeling that Nokia quality is worsening ? and this trend continues...over period of time....other leading companies will over take nokia as dissatisfied customer's will spread message across...
5. My equipment cost may be very small but amount of inconvenience / dissatisfaction from a valuable customer is very costly...which companies like Nokia is going face in the days to come...which we are already seeing fast selling Samsung models...
6. Today, I got a call from Magnun that it would take another 1 week to get the spares....this utracious on the part of Nokia and with great dissatisfaction our well wishers are proposing to go to Media and Consumer court in Bangalore...

Dear Nokia....do not cheat customers like this....and you may have to shell out a lot to gain customers in future......this is Customers' voice .....

Await response.... Cell no:[protected], e-mail:[protected]@yahoo.co.in

i got so many problems in my nokia x7.
problems are hanging problem, auto switch off, bettry problm, touch problen,
i have problem from my handseaat from 2 day of purchase........
so ples help me and help to solve my problem...
name ankur tyagi
phone nokia x7
imei no. [protected]
help me plzz as soon as possible

As i mentioned my compliant few days back, nokia took a very slow step to listen to my complaint but they have not done anything satisfactory for me.
As on 23rd OCT'11 i deposited my phone i nokia service centre for repairing of some faults which i mentioned in my prevoius complaint and its job sheet. but now 27 days have passed ,but i cant get my handset repaired, as my handset have gone repairingfor 2-3 times i.e on 23rd oct nov to 16 nov , but it was faulty yet coz yesterday i went to nokia service centre at gadhi chowk to take it but its keys were not working and there were some other pfoblems too, and not i got to know that my c6 is totally a faulty set and i request nokia to swap mt handset with some other FRESH handset(a new one,not a repaired one ) except C6 coz its all and m not satisfied with its working as it may cause problems in future.
so please swap my nokia c6 (imei-[protected])with some other nokia gizmo.
i would really be thankful to you as early as possible coz its about a month i m not using my phone and unable to access my mails ad my other importont tasks.
so its really a urgent need for me for having it as early as possible.

Thanks & best Regards
Parth Gaur
[protected]

My name is Saurabh Arora,
I have purchased Nokia E5-00. IMEI no[protected] on 17th Aug 2011 . From the veryt first date of purchase its speaker is having problem. I had shown it many times to nokia customer care office located at Krishna nagar mathura(uttar pradesh). Every time they just update the software .But the problem still remains unsolved. Kindly solve the issue either by replacing it ort provinding me proper instructions of its repairment.

Saurabh Arora
[protected]

I have purchased Nokia 500 model handset on 18th of October & since yesterday ie. 17th November the side button for locking the phone screen is not functioning. Today morning i went to Nokia care center & after checking the phone they told me the switch which locks the phone is faulty & is on the board hence they cant do it here & need to send it to head office. I told its ok but then they told me it will be a chargeable repair costing me 1600/- approx to which I told as its only a month old handset. They told me its tampering & the same is not covered in warranty. My ques to them was i use the switch to lock & unlock the phone & its them who have opened it for first time how is it that its tampered?. They told any breakage on main board is considered as tampering. I told them the facial of phone is intact with no damage or scratch then how can internal thing break to which they agreed that yes there is no damage externally may be the board was faulty but they cant do much as its not in there hand. They told me to leave the phone with them & they will send to HO & see if anything is possible to resolve my query without charging. The job sheet number they gave me is[protected]/111118/1 dated 18/11/2011. If any Nokia people are listening or bothered about their brand then help me otherwise now i know the reason why people prefer Samsung over Nokia

Hello Sir / Madam

I have been using Nokia N8 since the last one year.
I have been constantly having problems since the very first day.

Its been an year now. I used to ignore the problems and always used to reboot the device and carry on with the use.
I have even wiped out all my data a hell lot of times, because of the issues that I had been facing.

None of the actions helped me. I have reached to the utmost level of frustration and irritation now.

I have been facing some major problems since the last three months. My handset has been continuously in Nokia Care for almost the last three months.
There had been constantly some or the other problem with the handset.

The major issues that I have faced in the recent past:

1. The major issue that I faced started with the issue in the handset regarding problem sending of text messages.
The issue was that whenever i tried to send a text message it would automatically go into the outbox and would keep on resend and eventually it would fail.
The problem used to get solve on a temporary basis after a reboot but after using it for another 6-7 hours, the problems used to re-appear.
I gave my handset to the nokia care centre in Pune and they told me that it is a software issue.
They refurbished my handset's software but the problem was still there. This was repeated for around 3-4 times at the same nokia care centre and after that the handset was being sent to head office for repairs. I got the handset back after 15 days and still the problem existed. Fed up of visiting the nokia care, i didnt used the handset for quite a few days and when i used it after that period, the problem automatically got resolved.

2. The second issue that i faced was regarding some black spots on the camera lens. When i gave it to the Nokia Care centre in Ichalkaranaji, they told me that the Camera Module had certain problems and needed to be replaced. They had sent the device to the head office for the replacement purpose and the handset was sent back after a period of 8 days but the problem still existed. As the problem still existed, the Nokia care executive sent back the handset to head office for the repairs which took another 10 days.
Finally i got the handset after 22 days and thank god the camera problem was solved.

3. The twist began with the third problem. After getting the handset repaired for the camera issues and I started using it and found out that there were some issues with the wi-fi connectivity now. The wlan of the device doesnt seemed to be working correctly. It didnt showed any wlan connections available if the device was away from the router for more than 5-6 metres. (Where other devices still showed the networks, I tested the same with my nokia N96)
The wlan after scanning used to show the network only when it was in proximity of 5-6 metres. As soon as i move away than 6-7 metres, the network is not being shown upon in the wlan connections. The other device that i have i.e Nokia N96 still showed the network even being away for more than 100 metres. I have a wireless N-router at my place which has a signal strength of more than 150 metres.
Prior to submitting my handset in Nokia care for the camera module replacement, the wifi used to work perfectly fine but since the day i got it back from nokia care after the repairs, this problem showed up.
I cannot connect to wifi connection now.


Whats the use of such a hi-end device if cant function properly..??
I have faced a lot of issues because of such constant problems with the device. I am fed up of visiting the Nokia Care again and again for repairs.
I dont want there to be any more problems in the device and i dont have time now to visit Nokia Care again and again for the same reasons.

So i request to kindly just replace my handset as it has some major issues.
I have wasted a lot of time writing this mail as well.
I hope my plea is taken into consideration and I am been given a replacement of the handset.

My handset is still with Nokia Care and the following are the details and the jobsheet has been attached herewith:

Nokia Care : Akshay Care, Shivajinagar, Pune
Job sheet number :[protected]/111116/7
Date : 16/Nov/2011
IMEI Number : [protected]
Product code : 0599278
Model : N8-00

A replacement of the handset would be appreciated or else I will have to knock the doors of consumer courts and ICRPC.

Awaiting positive response.

Thanks & Regards
Rahul Jain
+[protected]
+[protected]
[protected]@gmail.com

i buy the nokia bluetooth bh-503 online from rediff.com,now is not working from day 1,this is my third complaint.........and i get no response.........i wnt replacement or my money back.....
my order no.6760801
name: Daman singh
CONTAT no. [protected]