Nokia India Complaints & Reviews

i have submitted my phne c5-03 to nokia care with some display issue they said it will take around
8days but even after 1month thy say the same thing i dnt know why this delay is happening please
take care nd do the needful as early as possible
job sheet no[protected]/111114/89 submitted to nokia care vapi gujrat

I was purchased nokia e6 mobile on[protected] at dindigul. Now my mobile is not working sensor incoming and outgoing display back light. Also shown my mobile to nokia zone at dindigul. They told to me, the mobile will be send to nokia service center at delhi. Now i am saying the above mentioned product is as called smartphone. After five months from the purchase the problem was recognized why we called smartphone? Hence the nokia service center should be solve my mobile problem as permanently or replace for same one. please note down my mobile details. Also my compliant was strongly registered to nokia customer care.

IMEI No: [protected]
Nokia Zone Job Sheet No: [protected]/111203/15


Regards,
Syed Mohamed
[protected]@gmail.com

Sir,


I purchased my Nokia E5 (IMEI : [protected]) mobile from Mobile Store, South Ext, NDELHI on 03/11/10 of Rs 11,459/-only.


Day 1st, there was a lots of problems on this set. i.e. Network problem, set hanging, auto off during messaging, net surfing, calling etc. Then I contact many times to Dealer, he always says go to Service Centre.


Then I deposit it in nearest Nokia Service Centre,i.e. Service & COMMUNICATION Solutions,A-180, Sukhdev Nagar Market, Opp., Defence Colony Red Light, New Delhi-110003 (ph: [protected] , [protected]).


After few days when I received it, its OVI maps & Whats Up not working, then i again deposit on 16/April/ 2011. (Job Sheet No:[protected]/110416/30).After servicing, again there is a lots of previous problems remain.


Then I again deposit it on 23/April/2011. (Job Sheet No:[protected]/110423/41)


On 28/April /2011, they give me an Exchange Unit ([protected]) without prior information & ordered me to Format the Memory card before inserting in this set. I do it.


After few days, again I am facing same problems & using Camera time phone hanging etc. They advise me to change your SIM card. I buy a new Sim Card but my mobile problems remain same.


Again I deposite it on 29/Jul/2011 (Job Sheet No:[protected]/110729/7),
18/Aug/2011 (Job Sheet No:[protected]/110818/4),
27/Aug/2011 but its not working properly.


So, again I deposit it 01/Sep/2011 (Job Sheet No:[protected]/110901/36),& this time they give me another Exchange Unit ([protected]) on 12/Sep/2011 & the owner of this centre Mr Shivam Shouting, Misbehaving & insulting me & saying i.e. ' Roj-Roj chale aate ho! agali bar apni shakal mut dikhana.' & throw this set to me. Some scratches occurs on my Mobile & Mobile screen.


Again this set also not working properly & previous problems remain,then I made a complain on phone to Nokia Customer Care on 10/Oct/11 at 11:10am to 11:30am ( CC Executive Ms Nancy) , 11:36am to 12:03pm ( CC Executive Kuldeep from ph no: [protected] (Compl No : I-[protected]). They suggest me again i deposite my Mob to Service Centre & inform back to Customer Care by phone.


Then i deposite that mob on 28/Nov/2011 (Job Sheet No:[protected]/111128/36) & inform back to the Customer Care.(CC Executive Mr Bhavesh)on 28th Nov,2011(call duration: 11min 24Sec)from my mob no:[protected] at 4:56pm.

In the evening, when i receiving my set, again owner of Service Centre Mr Shivam shouting, insulting & Misbehaving me & again he throw my mobile to my side.


Again , at that time i contacted to Customer Care (CC Executive Mr Vineet & his Senior Rajveer) about this type of servicing & misbehaving from your side people, they suggest me send a complain to Nokia through email (email:contactcentre.[protected]@nokia.com).


So, i sending this which are happened with me by Nokia side.


So, a lots of time i am feeling Bad, Fool, etc. Its not a good manner behave with a Çustomer.


I buy this Mob Rs 11,459/-. I am facing continuing many problems from starting.


I am fully cheated by your side. Your people not behaving with a good manner with me.You all are Harresh me, cheated me, ignoring my mob problems.


That Mob is not working properly right now. What can i do? This is my blunder mistake to buy Nokia Mobile.

Nokia & Nokia people cheat me.


YOU ALL ARE BIG Cheater.


Now new Tag line of Nokia is :
CHEATING PEOPLE

(not connecting, connecting only for Money cheating)


Feeling with Harrash, Cheated, Fool etc...

(ANUPAM YADAV)
[protected]
[protected]
[protected]@hotmail.com
SUITE No:SB-002, BLOCK:13, TRANSIT FLATS,
HUDCO PLACE EXTENSION,ANDREWS GANJ,
NEW DELHI -110049

block sim due to stolen mobile

Dear Sir

My mobile with postpaid sim card having tel no. [protected] is stolen . kindly block the services.

Also I provide you my handset details : IMEI No. [protected], Nokia 5130c- 2 W. silver Xpress Music, black color

Can you please trace or track the mobile with this IMEI number and can you kindly block?

Please help in this regard.

Thanks in advance

I Sanjay Mathur, i have nokia mobile handset its product name. Nokia 1209, IMEI: [protected], item no. 002F1G4. Today i have lost my mobile in my office. My office is located in Bapu Nagar, Jaipur. I have lodge a police complaint also in our zonal police station for blocking the sim. Now I want to block this handset also. Plz take necessary action on my complaint soon.

Thanking you

Sanjay Mathur
[protected]
Jaipur

I lost my mobile its nokia N73M on 30.11.2011,its IME No:[protected]. Please find my mobile and inform mw on my Land line No: [protected] or e-mail me at [protected]@hotmail.com.I would be obliged to you for it.
Thanking you,

S.K.DHAR
KOLKATA 700 028

Hi,
First of I thanks to nokia team for their wonderful products. I am using nokia product since last two years. But I feeling so glutting that is great company is losing it’s image due to it’s local service centers..
I am suffering from misbehavior of local nokia service center. I have summit my hand free for replace which is still under warranty on 17th nov 2011 at Nokia care center A-17 Krishna nagar 1st Nr. Gandhi Nagar Speed post office, Tonk Road Jaipur Contact number-[protected].. Job Sheet Numbers is[protected]/111117/69 time 15:57pm…. With Name my Brother Mr. Sunil Sain… but still guys form care center making fake excuses misbehavior with me on call and my brother at service. They take it serious and not supporting and even the promised me to replace my handfree next 7days but almost 15days have been past there is no replacement…Pls do needful on urgent basis………

Kindly contact me on mail or cell which is mention below
a_bhagwan.[protected]@in.airtel.com or [protected]@rediffmail.com
[protected], [protected]

sir,
I HAVE PURCHASED NOKIA-5233 HANDSET FROM UAE.(IMEI-[protected]).FEW WEEKS AGO IT CAUSES CERTAIN COMPLAINTS LIKE OVERHEATING&LOW BATTARY BACKUP.NOW I'M AT INDIA ,KERALA STATE KANNUR DISTRICT.I WENT TO NEAREST NOKIA SERVICE CENTER AND GIVE MY HANDSET TO REPAIR ON 12/11/2011 JOBSHEET NO:[protected]/111112/117.AFTERH COMPLEETING TWO WEEKS THAT PHONE IS NOT REPAIRED.BEING A CUSTOMER OF NOKIA PRODUCT I WANT THAT PHONE OUTOF DEFECTS,IREQUEST YOU TO TAKE IMMEDIATE ACTION AS FAST AS POSSIBLE.I HOPE THAT YOU MAY HELP FOR GETTING ME A FAVOUR AGAINST IT.
DETAILS OF SERVICE CENTER: APPASONS MOBILE GALARY,1 FLOOR SHABEENA COMPLEX OPP:SUNITHA FURNITURE,THAVAKKARA ROAD ,KANNUR,KERALA,INDIA PHONE: +[protected].
YOURS FAITHFULLY
AVINASH SHANKER P (+91 [protected])

My Nokia C3 Mobile with an Idea SIM No. [protected] has been lost last night.
On calling on that No. the bell is fully ringing but no one responds,this shows that mobile set along with the SIM No. has been lost somewhere or may have been stolen by someone , therefore i kindly request you to block the IDEA SIM No.[protected], if possible then kindly try to find the location of the SIM using any gps navigator or any other method.

THANK YOU .
MR.Nusrat Altaf
Contact No.[protected]

Date:1/12/11

Respected Sir,
I had purchased New Nokia 500 from Nokia Priority Partner (Skylink, Chinchwad Link road, Chinchwad, Pune- 411033) in the first week of November 2011 which started mal-functioning in the same month. I had also requested a complaint against the same problem but in return I got this reply,

"Some of the common reasons that comments are removed include:
• Comments not relevant to the content itself
• Comments contained personal information
• Comments contained inappropriate or offensive language. For a detailed explanation, please review the Content Guidelines. Repeat offenders of the Content Guidelines may have their account terminated.
Nokia is committed to providing a safe and fun service for the consumers. If you have any questions or need further clarification please feel free to email us at [protected]@nokia.com <mailto:[protected]@nokia.com>

Thank you,
Nokia Store Moderation Team"

Also, same problems are been faced by all those people who purchased the same piece as that of mine. This is how such complaints are neglected. By the way, my straight question to the Nokia manufacturer is that, if they cant produce perfect working handsets, than why are the marketing such products in market. Such manufacturers are just playing in a crowd with a blind eye.

Nokia Customer Care of India Complaints & Reviews -
Nokia Customer Care of India

To
The Senior Manager (Customer Care)

Sir,

Re:- Replacement of Nokia C5-03 A. GREY IMEI :[protected]

i have recently purchased the above-noted set which is infested with certain technical problems. The touch pad is not working . The phone also hangs. Since we have purchased the phone at a very dear price, we expect full value for our money and ask you to replace the set at the earliest. Also ensure that such problems do not creep up in future and that our faith in Nokia remains undaunted.

In anticipation of your prompt response,

Thanking you,

Yours faithfully
jatin pathak

I have a phone, NOKIA - 6700C which is already a replaced set (within warranty period) having problems with Blue-tooth. Whenever blue tooth is switched on it was not switching on even after hours and also it was restarting when it is stopped during the process of switching. So I found out the nearest NOKIA CARE CENTER which near Jayanagar III block above the NILGIRIS super market. The person who attended me said nothing about the consequences of the service or about the conditions of their special Service center which was indeed shocking when I came to know after the service. The terms and conditions were like this:
1. The phone may become dead or not working at all if given for service. -- " what is the use of Company service center ? In this case we can give it
to any other repair shops as there is risk for the phone in both cases. It is clear from the terms that their technicians does not
know how to repair and also experimenting on customer's phone.
Is it not the responsibility of service center for correct service of the product ?

2. They are not responsible for anything which happens to the phone during the service. -- which means they can spoil the other features of the
phone in the process and ask the customer to pay for the repair of the newly found problem . By this they are using a cheap
business trick of making money and irritating customers.

By following these principles. They SPOILED MY CAMERA (which was the main feature of the phone) and asked for 3000Rs to FIX both BLUETOOTH and CAMERA to which I refused.

Before, my phone had a problem with Blue-tooth and now they added the Camera also to the list.

Please eliminate these worst service centers from the cities which aim to make service for Profit and not for customer satisfaction.

I would suggest all NOKIA customers not to go to (WORST) NOKIA CARE CENTER/ NOKIA care in Jayanagar III block, above Nilgiris Super market

SIR,
I RECEIVED ONE NOKIA ( T ) MOBILE FROM MY BROTHER IN LAW, WHO LIVES IN U.S. ITS MODEL NO. IS 6010. AND ITS IME NO. IS 010416/00/347397/8.

NOW I REQUEST YOU TO PLEASE SEND THE DETAILS OF PHONE RESTICTION CODE TO MY MAIL. AND ALSO ONE SMALL REQUEST THAT IS THIS MOBILE IS WORKING IN INDIA OR NOT. MY E MAIL ID IS [protected]@rediffmail.com

thanking you,

yoursfaithfully,
vijyabhaskar

Hi, I had purchased a mobile for my aged parents in Oct 2011 from Viveks , Chennai- model 1280/imei no [protected].I trusted Nokia for its quality. However I realized my trust was misplaced.I was quite shocked that the charger was very flimsy and the pin hole in the charger very small as a result we discovered last week that the pin in the phone had broken off and was stuck in the pin hole of the charger. Since this is only one month of the purchase of the mobile, my father took this to the (Bhandari's)Nokia Care Centre at ambattur, chennai.

They first said that this can be repaired, my father was happy , they asked asked if he was interested to buy an extended warrenty for the phone for Rs 150. This being a very basic model and we already being covered by Viveks extended warrenty my father declined it. The tone changed since, they said that since this is a physical fault this cannot be covered by the warrenty and that we would need to pay Rs 250 for the same. This sounded ridiculous, they then offered that if we take the extended warrenty they would do it under the warrenty for free. My father could not quite get the logic behind this and finally had to succumbed to their pressure and paid Rs 150 for an extended warrenty .

This is outright cheating and fraud by the service center.We are not interested in the extended warrenty and would like our cash back?

I had high regards for opinion on Nokia's service, however after this episode I will not return to Nokia in future.

Service Centre name: Bhandari's nokia care,Ambattur, Chennai

job sheet number : 3234

Date :[protected]

Name: Stephen

Hi I have Nokia E5 having IMEI Number [protected] and product code 059B059 purchased on 20/02/2011.
I had problem with the phone, it was not getting switched on, so went to Nokia care Preet Vihar on 21-Nov-2011 (MAA COMMUNICATIOn 13, Shankar Vihar, Opp Metro Pillar No. 72, Vikas Marg, Delhi, 110092). The Job sheet no is[protected]/111121/67.
they took half an hour with the phone and finally told me that the things can not be fixed under warranty and i will be charges Rs. 1550/- on higher side and the phone will be delivered within one day.
today is 28-Nov-2011, I have still not received my phone even after following up several times. Now after 8 days when I called up, they told me that the phone is still not repaired and even the estimate has gone up.. nobody from nokia care gave me a call about higher charges and that when they will be able to deliver the phone.
This is really disappointing about this cheating.

Thank you.
Sincerely,
Ritu Jain
[protected]@gmail.com

Dear Sir, I purchased a Mobile Nokia E6 in vellore. But with in a week lot of problem in new handset and i informed to nokia care centre they ask me to submit handset in vellore Nokia Care i did that, when they taken to IMC in Delhi new problem created and again they send handset to Delhi they can't able to solve this issue. So they replace new handset again the same problem occured. I ask them to Replace Hanset cost and the Travel charge which i spend my own money, and also loss of pay for me when i went to submit my mobile in nokia care. My contact Number [protected]

I purchased a Nokia E-6 ( IMEI [protected]), on 21st August 2011. The handset has been giving frequent problems related to microphone of the instrument. Suddenly while a call is active, the receiver at the other end, is not able to hear the voice of the person speaking from the first end for around 10-20 seconds.

The problem happens in atleast 10 out of 20 calls in a day. The handset is under both actual and extended warranty and i have already visited the Nokia Care Centre at Lajpat Nagar,New Delhi twice regarding this problem. My handset has been reloaded with software and i have been told both the times that the handset will now work properly, however the problem continues to be there as it is. The Nokia Care team at Lajpat Nagar is so un-supportive that, they cant even identify a problem which the customer is facing and they term their support centre as Nokia "Care"....

I want to now get my handset replaced, as i am now simply sick of it....

Can anyone in this forum help me come out of this problem ?

Looking forward to a great support.


Regards,

Pranav Sharma

[protected]@gmail.com

i have to complain about newly baught on 31 october 2011 handset of nokia model x1-01 emi serial no-[protected] & serial no 2-[protected]. in this set network signal are ofetnly disappeared maximum in room or any inside while on road or roof network workes properly. with this problem once i have mate with authorised nokia service centere located in my city. there the battery has been changed & told that the problem will solve soonly but it persist even today.

manoj tripathi
parsa khurd
post office tarkulwa tiwari
distt.-maharajganj (u.p.) india
pin code-273302
mob-[protected]

battery on standby only upto 40-48 hrs.Date of puchase 2Nov2011,taken in use on 20 Nov 2011.Battery is required to replaced

nokia phone stolen
I lost my nokia-X2 mobile phone IMEI No.[protected],Phone No.[protected] please blok the phone and help for find out my cell phone and give me any information on my email id : [protected]@gmail.com
plz help me sir