Nokia India Complaints & Reviews

My name is Tammarya. My job sheet no.[protected]/110918/80. I have gave the handset on 18 sept 2011 for software. Issue is my handset model is nokia 5230 but they are putting 5235 software but it is giving some problem when I configured the my gamil in phone. J have received the mail from facebook when I open those mail one file will download automatically and it will open in music library and it will automatically get struck..and the nokia care people has told they will put 5230 software but they have to send to the service centre it will come within 7 day but not yet the gave the handset when ask to them just they are saying it will come tomorrow but now almost near to 1 month and I don’t have any trust on them even I told them I don’t want there service give me my handset but they are not giving the handset when ask for manager they are telling manager on leave and he is out of state and they gave me the fake no [protected]. Now I want my handset I don’t trust the customer care people who were sitting all they are fraud . if any one have responsible person over there please response me on this address my emai id is tammaraya.[protected]@gmail.com

i have bought Nokia n8 last month of 10th i have used it 20 days and i went for upgrading for symbion Anna s/w trough the Nokia care they have given ofter upgradation and went to my home mobile charged full battery while using internet all of sudden ofter 30mins battery got discharged to 2points
again i tested same i did battery fully charged again getting same problem battery low then i went Nokia care they said we will observe it for 24hrs they given phone back to me they said its working fine then i went home again i checked same problem occurred and i went Nokia care again they took phone they said we will send this phone to Nokia head office Delhi ofter 10 days it came back to me again i observed again same problem like that i went Nokia care total 5 times there is no result why Nokia service not replacing phone i dint understand such a big company they can replace bcoz i spent lot of money to buying n8

Hi my name is Troy Arthur.....and I bought a Nokia C3-00 for my wife on 30th Aug 2011, the color of the mobile is white and gold in color. However within 6-7 days o[censored]se the handset color faded so I took it back to the dealer from whom I bought the handset. He explained that it could be a manufacturing defect although he has not received any complaints of the similar nature so far. He took the handset and said that he would forward the complaint to Nokia Care but after a month he returned the handset to me in the same condition saying that Nokia is not entertaining the issue and is making various excuses. Now I personally have used many mobile phones of various brands and this is the first time I'm seeing such a problem and I strongly agree that this is a manufacturing defect and should be taken up more seriously by Nokia and I would like Nokia to change the facial of the handset if not the entire mobile set.

Troy Arthur
Mobile No [protected]
7/3,C.N Roy Rd

I Sathisha a big fan of Nokia (not now) form Mysore, Karnataka purchased Nokia N8 with IMEI [protected] form Nokia Priority dealer “Shringar #14, Dhanvantri Road, Mysore 570001” by paying 23,500 Rs on 05 Nov 2010. I was very happy that I purchased Nokia smart phone after 5 years o[censored]sing other Nokia phone (Nokia express radio & Nokia 3230)

Second day only I was fully shocked that my N8 camera image was not good & it was not equal to 2 MP camera, all fiends were teasing me that I took dabba phone, I was escaping from them by saying that I have not done proper camera setting to get good image but I was not able to hide this problem for long time so I agreed that my N8 camera image was not good. I compared My N8 camera image with other Nokia phone (Nokia express music without flash) and some phone like Motorola, Samsung without flash and mine N8 camera was dull compare to those phone camera images

After three months o[censored]sing N8 another problem starts i.e. battery backup starts to becoming week. I was charging the battery daily, earlier I was charging once in 2-3 days. So I took it to Nokia care “Nanies Enterprises # 328, Jayalakshmi Archade, Opp Sri Raghavenda Swamy Temple, Narajana Shastry Road, Mysore” and told the problem of poor battery backup & poor camera image, so Nokia care reinstall the phone software & returned my N8 within a hour, but camera image & battery backup was not satisfactory.

So after a week again I took N8 to same Nokia care for same problem, they took my N8 for inspection for a day & return within day with unsolved problem, so my visit to Nokia care become regular. Nokia care replaced my N8 battery, but the problem didn’t solved so Nokia sent my N8 to head office and returned it after 15 days without the scratch guard. When I received my N8 some more problems along with poor battery backup & bad camera image get added to N8, some of them are:

N8 won’t vibrate for incoming call & message

Displays irrelevant names & photo for incoming call.

Won’t record GPRS & Wi-Fi LOG

Nokia software like Nokia Maps, Nokia Situation, Nokia Boots won’t work properly

So aging I took N8 to Nokia care, this time I met Nokia care’s manager & physically shown the problem I’m facing in my N8, he agreed that my N8 is having problem. I asked to give replacement but he told that aging he’ll send my N8 to head office. And now my N8 is in its birth place.

For the previous message, I got positive response form “Nanies Enterprises # 328, Jayalakshmi Arcade, Opp Sri Raghavenda Swamy Temple, Narajana Shastry Road, Mysore” , that they will replace the faulty N8 with the new one, so I had gone this evening to Nokia care collect the mobile, but I was shocked the the manager gave me one mobile which was already opened and told me that he has got the mobile form Nokia for the replacement for the faulty one, but I rejected and told that the mobile should open in front of me. I'm not an uneducated person (even uneducated person also will reject it) to accept the mobile which was not opened in front of me, what Nokia has thought about his customer? Only giving good advertise is not important, they should take after sale service also.

Now what should I do????????????? Should I expect another call form Nokia or sent the lawyer to consumer court?

Dear All

Below I am pasting my mail conversion with NOKIA care. which shows how irresponsible NOKIA CARE peoples are.

On mon, Oct 10, 2011 at 8:07 PM, Rakesh Panchal <[protected]@gmail.com> wrote:
can I expect any revert ???

On Sun, Oct 9, 2011 at 9:39 PM, Rakesh Panchal <[protected]@gmail.com> wrote:
How long I have to wait... Atleast provide the timelines..,.

On Fri, Oct 7, 2011 at 10:55 PM, Rakesh Panchal <[protected]@gmail.com> wrote:
Still I have not received any call.. what kind of service being provided by NOKIA CARE....!!!


On Wed, Oct 5, 2011 at 5:47 PM, <[protected]@ovi.com> wrote:
Hi,
We have forwarded your concern to the team. Someone will connect with you soon.

Regards
Nokia India Team

From: Rakesh Panchal <[protected]@gmail.com>
To: [protected]@ovi.com
Sent: Wednesday, 5 October 2011 4:44 PM
Subject: Re: Complain against Nokia care Madhapur, Hyderabad.

My phone number is [protected]

On Wed, Oct 5, 2011 at 11:30 AM, <[protected]@ovi.com> wrote:
Hi,

Please mail your complete contact details along with your contact number. So,that we can have someone to connect with you.

Regards,
Team Nokia India

From: Rakesh Panchal <[protected]@gmail.com>
To: [protected]@ovi.com
Sent: Wednesday, 5 October 2011 12:44 AM
Subject: Complain against Nokia care Madhapur, Hyderabad.

Dear Team

I am very sorry to say that, The quality of service provided at Nokia care madhapur is wretched.
I am using Nokia sets since I started keeping my personal mobile, But this time for sure I am not going to buy any product of NOKIA.
The service provided is not at all satisfactory.

This is in reference of job sheet 110923/36. I have given my headset for replacement which was already in warranty period on 23 sep.
I was asked to come after 7 days, I waited till 10 days and I called to contact no: [protected], I was told to come and collect the headset. When i asked for Headset at Nokia care counter then representative said that headset is not ready and ask me again to come after 2 days. I did the same and the also did the same [I called after 2 days and they asked me to wait for 2 more days].... The Headset is not ready please come after 2 days.
I have to ask few questions
1] If the SLA is 7 days then why it is taking more then 12 days to deliver the headset?
2] Why wrong information is being provided on phone calls?
3] What action was taken if the set was not ready when the first time I arrived, which results the same 2 days delay for the 2nd time?

I don’t know how this Center will survive in this competition world with this type of service.
Your immediate response will be highly appreciated with the latest update.
Regards,
Rakesh Panchal

I have purchased an NOKIA C2-00 Newly launched Dual Sim Mobile on 2nd July, 2011. It was working fine upto 8th September, 2011. On 8th of september, 2011 it's suddenly stoped working (in middle of the call) So, I have approached the mobile shop owner on 9th September, 2011 where I had purchased this mobile then they suggested me to go to NOKIA Customer Care Center which is located in Chrompet, Tambaram West, Chennai. Due to sunday (9th September, 2011) Holiday, I went on Monday (10th September, 2011). After undergone all the procedures from technical sections they were said me the mobile damaged due to body sweating. It's all a fraud reason they are said. I am very serious about it. The Mobile have the waranty period also.

Now a days every company have a habit of playing with consumers in India. It's very bad.

Please suggest me further process in this regard.

Thanks & Regards,
Chiranjeevi Dadi
+91-[protected]

I am praveen from Kochi ,Kerala.I am having one Nokia C3-01 Touch screen mobile, IMEI No:[protected] mobile num:[protected].
After 5months of purchase ,my touch pad noticed complain(Not working ).As most of initial functions are in touch pad,,i cannot make any of the functions other than attending the call.
I approched the customer care(Nikia care)available in kochi.For nokia, there are 3 customer care centers and non of them are keeping the sufficent spare parts.I am behind the complaint from last 2 weeks and the approach of nikia care people are very pathatic.
Nikia care is the worst services which i ever approched.To meet their executive, to attend the complaint, we have to wait min 1/2 hr to 1.5 hr and then after we have to spend 1.5 to 2.5 hours to diagonise the problem.
I approached all their nokia care centers(3nokia care) and the feed back is same.
I found from my friends and from common feedback site that the majour complaint of this model(NOKIA C3-01)is touch pad complaint and it is suprising that nokia is not keeping the commenly complaint making spare.
Secondly the key pad of this STEEL colour model is faded with in 5 months .
I need the replace ment of this model to any other equalley priced other non complaint model or refund the purchase amount.

Requesting your guidance in this regard


Praveekumar.P
Mob:[protected]

My name is mayur malhotra.. My number is [protected]... Last year i have purchased phone model no. n86 8mp on 27 nov 2010 from spice hotspot saini enclave, east delhi.. According to that the warranty should be till nov 2011... But nokia care shows that the warranty ends on 25th july 2011.. Besides that there are many problems in my phone... softwares are not working properly, camera not working properly and from the first day net is not working...... I have told them that the problem is in phone but they have updated the softwares 2 times...
Kindly replace my phone and extend my warranty...........

I have purchased a Nokia E72 handset just before 3 months. After the very first month it started showing some problem during video playing. Then, I gave it to the retailer from whom i have brought it for repairing. After repairing, it was running good for a month. But, from last three days it is again showing a display problem.


I cannot handle it any more. I just want my handset to be replaced within few days. Kindly, do the needful.

To whomsoever it may concern,
I have Nokia C3 qwerty model and im unable to receive instant messages from my contacts..I'm using the pre installed yahoo messenger on my mobile..I contacted the yahoo people for the same and they informed me if its pre installed then the problem is from your end...i receive the messages if im using ebuddy..
Kindly oblige and do the needful..

I BOUGHT NOKIA X7 MOBILE ON 31SEPTEMBER.BUT THE MOBILE IS HANG 4 OR 5 TIMES,THERE WAS AN ERROR IN MESSAGE TYPING,ERROR IN BLUETOOTH,AND WIFI AND MOBILE WAS HANGING DURING CALL.CONECTIVITY SHOULD NOT DISPLAY.SHOWING MORE PROBLEM IN CONNECTIVITY SYSTEM.WHEN I GIVE MY MOBILE TO NOKIA CARE .HE DIDN'T REPLY PROPERLY.................

IMEI NO:[protected]

I purchased Nokia C6 00 one month back and I'm fully unsatisfy with this particular model of No - Kia....frequent hanging of handset, touch isn't effective. very slow symbain software and lots of other problems in this handset. I think Nokia is loosing its name and fame day by day and going down side. in one month i repared as well as updated software three four times but all in vain......So guys never buy this particular model of handset .....

IMEI no. of handset - [protected]
Code - 0597943

Respected sir
I have bought a nokia C6-00 handset in jan 2011 worth Rs 12500. after 4 months the set started giving many problems such as hanging daily, touch not working. then i have given my handset to nokia care in phase 7 Mohali. They said its software problem & updated the software and returned me back. but after that problem was same. this was repeated 3 times that they were updating the software but problem was not solving. After that they submitted my handset for 2 weeks saying that we have send your phone to Noida. when my phone returns back they said me that your touchpad has been replaced and now its ok. my phone was ok for 2 months .But after 2 months the problem is started again.and the colour of menu, call accepting &rejecting keys is started removing as such that this changed part is not original. I have shown to nokia care that colour is removing,they said keys does't included in the warranty, you have to replace it paying rs 2500. In august my handset was again updated and given me back. the colour of my keys is removing day by day which is looking worst. and the problem is also not being solved. my handset is under warranty and i m tired of going to nokia care after every month as i m college student so my studies are also being affected.
so its my request to you that please look into this matter so that my problem is solved or my handset is replaced.
waiting for your concern.
yours sincerly
Shubhneet Jolly
[protected]@gmail.com

I have purchased a Nokia X2-01 from Nokia Priority(Prapti Telecom- Southcity, B003A,Lower Ground Floor,South City Mall,375,P.A.S. Road, Kolkata-68) of IMEI No.- [protected] & EAN No.[protected] at 16/06/2011.From 20th july I have found that my handset is not working properly and displaying insert sim card. After getting the problem i have consulted with my nearest customer service centre at Agartala. They have suggested to me, hand over the set to them for necessary repair. After one month they have returned back the set but I have found again the same problem.And again I have submitted my handset to them but i have not received my handset till now.
Therefore I shall be most gratefull If you could kindly look into this matter and take a necessary action for the above and I give below my last job sheet no. for your information & favourable action my job sheet number is[protected]/110729/5 ( 57690) Dated: 29/July/2011



Karunangshu Majumder
Dhaleswar,Rd No. 16
P.O- Dhaleswar
Agartala,Tripura(w)
[protected]/ [protected]

Hi,
My name is Namrata Bhesonia
I am a consumer of Nokia 5800 , which was bought in sep 2009, On 20th September i went to Mulund's Nokia gallary ( mulund west nearby station) for a complaint regarding the Power button of my hand set , the guy over their told me that it can be repaired with the payment of Rs 350/- later on other guy besides him told me that since your phone is in warranty period we will do it free of cost, then again one of them went to ask some senior person and then finally said that i have to pay 350 rs and they will take my phone for 10 days. since i stay in Ulhasnagar , i came back and tried in Ulhasnagar's nokia care, where on 22nd september , they took my phone for servicing of Power key free on cost and said that it will take 10 days last saturday i went to take back my phone but they said thay will call me when it is done today is 16th day since my phone is with Nokia people, and they have not even called me yet on my land line no not only that they have not even gave me any spare phone to use till my phone is with them .... since 16 days i am roaming phoneless ... just let me know when i will be getting my phone back , coz my warranty will be ending at 9th Oct,2011.

I hope nokia will take this seriously.......and a quick action will be taking for this .
Thank u.

Hi,

I send e-mails & even I haven written complain in this form so many times & even I call to the call center so many times during one and half months ( From 18 Aug 2011 to till date)
In my handset Blue tooth part is replace by Service Center and Now I wants to repair or replace by you free of cost.

Please feel free to call me on my mobile and I wants your reply with proper solution. Because now I am totally dis-pointed with you. So please give me your reply that is it possible to repair it or replace it free of cost or not.

Note: In my handset Bluetooth part is in the working condition before submit the handset submitting the service center.

Thanks,

Manoj Contractor
Ph: +91 [protected] / [protected]

Hi,

I Bought a nokia 5800 mobile on 12th October 2009. Also I bought Nokia care protect (extended warranty for one year). That means warranty is applicable till OCtober 11th 2011. But When I visited them last week of September 2011 for a complaint in the phone, They said it is out of warranty. They are saying my online warranty is expired. I dont understand online and offline warranties. I complained to the customer care multiple times. Multiple phone calls. Multiple visits. Alas !!! How come it will get resolved. I live in Inda Man !!! Where Consumer priority and service is almost non existent. The same Nokia behaves differently to customers in US And Europe and India means they take it for granted. Any ways, With poor and software and now with poor service added to feathers of Nokia, I am sure Nokia's days are counted.

Never ever Buy any Nokia Product !!! Please think thrice before you buy. I am sure even if you think once also you wont buy theirs.

Thanks
Kuhan

My case Details :


Hello Kuhan,

Thank you for e-mailing Nokia Care.

This e-mail is in reference to the online warranty of your device.

We regret the inconvenience caused to you. We value the importance of your concern and we are here to assist you.

We would like to inform you that we have already forwarded your case to our relevant department. Kindly be assured that our relevant department would contact you at the earliest to assist you further.

Your case ID is 1-[protected]

For further enquiries, please feel free to email us or contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.

Thank you for choosing Nokia.

Regards,

Anita Choudhary

Nokia Careline


[THREAD ID:1-5GIDQW8]
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-----Original Message-----

From: [protected]@yahoo.com
Sent: 30/09/2011 05:08:40 AM
To: "contactcentre.[protected]@nokia.com" <contactcentre.[protected]@nokia.com>
Subject: Re: WebForm Automated Email

Hi,

Please find attached the scanned copy of the bill as proof for purchase


Thanks
Kuhan


________________________________
From: "contactcentre.[protected]@nokia.com" <contactcentre.[protected]@nokia.com>
To: [protected]@yahoo.com
Sent: Friday, 30 September 2011, 10:14
Subject: RE: WebForm Automated Email

Hello Kuhan,

Thank you for e-mailing Nokia Care.

This e-mail is in reference to the concern with the warranty services of your Nokia Device.

We regret the inconvenience caused. Please be assured that the matter would be looked into on a priority basis. To look into your concern further and assist you in the best possible way, we request you to revert with the scan copy of proof of purchase.

Your case ID is 1-[protected]

For further enquiries, please feel free to email us or contact our Technical Support Executives at 30303838 between the hours of 9:00 am and 9:00 pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.

Thank you for choosing Nokia.

Regards,

Raj Verma

Nokia Careline




[THREAD ID:1-5GIDQW8]
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-----Original Message-----

From: [protected]@yahoo.com
Sent: 29/09/2011 01:23:36 PM
To: contactcentre.[protected]@nokia.com
Subject: WebForm Automated Email

[Email address:[protected]@yahoo.com]
[Salutations:]
[First name:Kuhan]
[Last name:Ramanathan]
[Country:INDIA]
[Language:English]
[Gender:M]
[Contact topic:Nokia services and software]
[Contact subtopic:]
[Message:Dear Sir,

Greetings !!!

I bought a Nokia 5800 Mobile. Please find below the details:

Model : Nokia 5800
Date of Purchase : 12 October 2009
Place of Purchase : Reliance Mart, Bannerghatta Road, Arakere, Bangalore.
Device Serial Number : [protected]
Mobile Number : [protected]

I also purchased a Nokia Care Protect (Extended one year warranty). Please find below the details:



First Name : KUHAN
Last Name : RAMANATHAN
Phone Number : [protected]
Email : [protected]@yahoo.com
Device Serial Number : [protected]
Registration PIN : [protected]
Registration Date :[protected]


Now, Today I went to Nokia care bangalore, btm layout office. Please find the details below:

Mobile Care *
Mobile Care *
Bangalore
shop no# 808,7th Cross road, MICO Layout, BTM 2nd Stage, Bangalore-560076

Phone :[protected]
[protected]
E-mail: [protected]@nokiacareindia.com


Now my mobile has some heating issue while browsing internet using 3G. But the Nokia care people in the above place are saying that my mobile is out of warranty. They are saying that they will take the warranty as per their online data. They are not treating the customers properly.

Let me ask one question. I bought mobile on 12th October 2009 and also bought Nokia care protect extended warranty coverage for 1 year after the standard one year warranty that comes with the device. Then does not that meant that my mobile is under warranty till 11th October 2011. Why warranty is denied for my mobile.

Please resolve this issue as early as possible failing which I may have to escalate the matter.

Thanks
Kuhan]
[Phone model:]
[Mobile:[protected]]
[Second Phone Number:]
[CPF Or CNJP identifier:]
[Province:]
[City:]
[IMEI:]
[Product code:]
[Operator:]
[Operating system:]
[Web browser:]
[Online shop order number:]
[Product software version:]
[Maps application version:]
[Navigation licenses purchased:]
[Map data installed:]
[User ID/user name:]
[Service name:]
[Application name:]
[Application version:]
[Connection type:]
[PC Suite/Ovi Suite software version:]
[MS Communicator Mobile version number:]
[Social Networks version number:]

Dear Sir,
I have got a message from Nokia cyber com. That your mobile no has won 500,000GBP and a HP laptop in nokia end of year gift UK.Send your name,address,telephone no.age to Dr.Ivan Morris Email:[protected]@nokia cyber.com
Please tell me it is true or false?send me at my email [protected]@gmail.com

I had purchased a nokia handset model 7230 ( IMEI no- [protected] & bill no.- 582) worth Rs. 6000 on 21/5/10 from jai elctronics, jail road, indore & given it for repairing on 9/11/10 ( job sheet no.[protected]/101109/30 )to video palace nokia care,mg road, indore & paid Rs. 1000 to the same as repairing charges. But I haven't recieved it since. Kindly look into the problem as soon as possible & replace my mobile with a new one.
contact no.- [protected]
email id- [protected]@yahoo.co.in

Dear Sir,
I lost my mobile phone in Dharuhera around 7.30 p.m. on Dt. 02/10/2011 at rewari, Distt : my phone number is [protected] & [protected] .my mobile model is Nokia X1-01 D.Grey and Mobile IMEI1:[protected] & EMI2:[protected]. Please take immediate action about this.
My Address. is

Sunil Kumar Barwar
Navratan Pipe & Profile Limited,
SP-6, Ricco Industrial Area,
Khushkhera, Bhiwadi,
Rajasthan
My Contact No. [protected]