Nokia India Complaints & Reviews

Dear Sir,
I lost my Nokia mobile - E72 - 1T- Brown. on 24/10/2011 at about 6:30PM (indian time).
I could not get any support from Nokia care to track my mobile.
My IMEI No is :- [protected]. ( Date of purchase - 01/08/2010 )
Looking forward for your replies & suggestions .
other contact no:- [protected],
Email:- [protected]@bajoria.in

Regards

Prabala ranjan Hota

Nokia — High End but poor quality N82 mobile and worst customer service.

After being totally disappointed with the Nokia service, I am raising this written protest.
I have been a Nokia customer since last 8 yrs. and bought handsets ranging from Nokia 3315, 2100, 6600 to the latest Nokia N 82 (Black) which I bought on June 22nd 2008, from a nearby Hot Spot mobicare.
My handset started giving problems within 2 months as I couldn't hear voice from other end. Hot Spot sent my mobile to Nokia Center. I got back my mobile in few days without any diagnosis or reasoning provided. I still observed the same problem and deposited my mobile back to Nokia through Hot Spot center. My mobile remain with Nokia for around a month.

Later I was updated that my original N82 has been replaced with a refurbished N82 handset by Nokia center. I enquired Noika and was updated about this Nokia policy that I will be provided with a refurbished model. So, I accepted it with my faith on Nokia.

Now, this refurbished model has such a display that I am unable to see anything on screen. I am screwed up with the Nokia service. My trust to always go for brand like Nokia has been shattered. I no

longer feel like suggesting anyone to go for these expensive but useless Nokia mobiles.

Please advice me the future course of action. Should I go ahead and make another useless attempt to submit my mobile to Nokia? Or should I consult Consumer court to atleast help me in getting back my money wasted on buying such a handset and buy a handset from some other vendor?

Ankur Sood

Nokia - Mobiles — High End handsets are useless and have BUGS

We have totally 4 handsets E63 , E71 , E72 & 5800 Express Music . All three are less than 3 months old . We are having a very tough time using these handsets . They have bugs in them . When we reload / refresh the settings and software , handsets are getting corrupted . We have done this refresh of software through Nokia service center only .

The service center is USELESS and if we leave the handset for servicing we have to forget about it .

I have been using Nokia since 2001 , i am having very tough time from ALL the models that i have purchased from 2008 .

Its very unfortunate that I am still passionate about Nokia .

Nokia Care — misleading the consumer and making fool of them

nokia care called me and told me that i should sell my phone somewhere outside rather than relying on them .i have saved all the messages sent by them .the no from which i got messages is [protected].my phone is under warranty and they are not replacing it nd telling me to sell it somewhere outside

Hi,

Sorry to hear about your experience. Please write to us on
[protected]@ovi.com and do leave your contact. We will have
someone from the team connect with you. Please mention your name on subject and add your contact in the mail.

Regards,
Team Nokia

Respected sir,
Subject :( Total Dissatisfaction on Purchase of Nokia N8 and the Service carried on it by the Nokia Care Centre that actually killed it each time)
Details regarding the phone:-
Brand & Model: Nokia N8-00
Purchase Date:[protected]
IMEI Number: [protected]
Price: Rs 23, 824.00(Purchased at Nokia Bangalore)
My Details:-
Name: Hani
Contact Details: [protected]
Email:[protected]@gmail.com
I purchased this device being a fan of Nokia and love for the specification of the Nokia N8 and had used a lot of Nokia devices in the past and still have the older version of it the Nokia N82 which is still functioning good better than Nokia N8.
This Nokia N8 was a very good device when I got it, looked good and great camera. I loved the device. But then I tried some functions on the phone and came to know that the phone is a complete mess and lots of trouble.
Problems:
1. The phone cannot stay connected to the internet via Bluetooth to give internet to my Computer. It connects to the internet for a while say 2 to 5 minutes after which the phone gets hung and restarts or freezes and I had to restart the phone to connect again and again the same issue. Sometimes it doesn’t restart instead it shows it is connected to both PC and Internet and I am not able to go online. So tried switching to 3g services with Airtel still the same issue and tried to change ISP like Docomo and Bsnl as per the troubleshooting provided by Nokia care and Help line.
2. Sometimes my phone forgets that it is on a network and tells my friends who try to call me that my phone is either switched off or out of coverage when I am right under the Airtel Tower when I come to know this and look at my phone it shows that it has full coverage and then it doesn’t let me to dial outbound or receive any call but at the same time I can connect to the internet. But to let the phone come back live I must restart it or it will never come back. So in day I have to restart the phone at least once to check if the phone is online or rejecting calls. This is very frustrating since a phone that costs that much is never supposed to fall under this category. I am sure that a china phone that costs Rs 500 will be able to function better.
3. When I am watching a movie or going through some songs on the phone restarts by itself and comes right back. This is very irritating when I am composing an email since all that I typed is lost. I sometimes feel like throwing the device but hold my calm thinking that the issue will be fixed by September when the Anna Update will happen.
I noticed all these problems in the month of April itself so walked to the Nokia care Silk Tele services Bangalore Marathahalli and informed them about the issues they asked me to format the phone and the memory and then try since they were sure it was just a software issue. I informed them that I was a software Engineer and had tried all the steps that clicked in my mind regarding the software issues. So they said that they will have to open the device to check for fault. I said that my device is not even a month old and I will not give it to them for opening it since I was sure that once the device is open it will never give me the same performance. So I said that I needed a replacement since the phone had some hardware damage and the phone was not even a month old. So to send me away they told me to wait until the Anna Software Update in the month of September. So since I didn’t get any fix from them I called up the Nokia Care Help line number: 30303838 and told them about the issue they walked me through a hell lot of troubleshooting for 40 minutes and I had to pay for the call and the number said that it was a toll free number but those fix they said erased my data on phone but nothing really helped and called them again and another 30 minutes to tell them what happened on the last call and again into some other troubleshooting that never had an end. I felt pity on the technicians that tried to helped me he was not understanding I am a better troubleshooter than him and I am calling him since I was sure that it was a hardware fault which I cannot fix myself I didn’t want to sue him for the useless troubleshooting that he did so planned to wait till the month of September since speaking to these guys were of no use and waste of time for me and them.
Now During September I got the Anna Update and I formatted the device and including my memory card and built in memory. Started the all new way and was shocked to see that the phone was performing the same manner except that the look of the application and the camera. I did not put any of my data on the phone and walked to the Nokia care Silk Tele services Bangalore Marathahalli and told them that the Anna Update did not fix my issue. So they said that it could be again some software issue and said that they will need to open the handset otherwise. Didn’t know what to tell the customer care lady at desk asked for some manager. So asked me to wait and waited for hours and got a manager by the name Kumar his cell phone number is: [protected] and I told him my complete issue he had also the same thing to say to open my handset. So I told them that I will only give my handset on one condition. And my condition was open the handset only if it is required and I wanted the handset without any scratches on it the same way it was. Since I carried it in a pouch the time since I took it out of the box and had protective cover on display as well worth Rs1000. Instead of me pleading them to not open the handset and to have no scratches on it, they said that they even do it for new handsets that not even a day old to check for hardware damage. So they smiled and said that I can surely get it back the way it is.
But after hours I got the handset back after almost wasting one whole day there. Then I almost cried to see my handset in a very bad condition with lots of visible scratches and the plastic case pulled out and bent and with engravings of the force applied and on top of that they told me that my phone didn’t have any hardware defect. I spoke the manager Kumar about the broken promise and the damage done on my handset he said it was a part of the service and that is not a problem, I told him that this was a very poor service done on the handset and want the body and the display case of my handset back with a new one. He said he can do nothing about it and I informed him that I would complain about the issue and he walked off saying that I can go ahead and complain and he can do nothing about it. I almost cried that day for giving my handset for its destruction and for its slaughter.
As a last resort I called up Nokia Help line on 30303838. Told them about the issue and the present status of the phone and the problem still persists so they asked me to submit the phone to Silk Tele Services to send to Nokia. So I submitted the phone to Silk Tele services again on 7th and since did not hear anything from them after the due date that is 15th called them up and they said it was under quality control check and told me to collect it at Silk Tele services on 17th September 2011.Got the handset and found that the problems that I told still remains and on top of it they presented me with scratches on display and paint on the removed at parts that were very much visible. Showed manager Kumar the condition of the phone now and told that it is getting worse now he looked at it and said that Nokia guys just changed the top plastic cover and the IMEI number that was on the plastic cover was also scratched out. I look now like a handset that is handled very roughly and parts inside it jerking. I thought of walking to Police station for the damage but did not know Telengu to speak to them.
So since I am out of hope and will have to buy a new some other handset anyway not a Nokia Brand any more. Walked into a local place shop to sell away the Nokia N8 for at least Rs15, 000 the shopkeeper had a look at the handset and told me that I will not even get Rs5, 000 for the device since it is open several times I told him that it is still under warranty till[protected] and I told him that if he wanted I will even pay Rs 1, 412 to increase the warranty of the handset to[protected]. He is still not willing to accept the device even after telling him that I will buy another Samsung Handset from him worth Rs 29, 999.He told me son I understand the problem and I cannot take it for that price since nobody will buy a spoilt handset that is in this condition and the one without the IMEI label. Even I felt so and that is the reason why I writing to you. Please help me get justice for this. At least for the tax I pay and the rights of a customer. Question why Nokia is turning out to be selling fake products with no quality at all and poor service centers that spoil the handset and change it from good to worse.
Ban Defective brand like Nokia N8 to Sell in India. Why make a fool of Indians by selling toys to them that is not capable of lasting even the Manufacture period. For people who are reading this please don’t buy expensive Nokia devices as you will have the same end and experience. Nokia was once good but no more. My old Nokia N82 is 100 times better than Nokia N8-00.Felt like having bought an Expensive snake that bites me and kills me. Bye Nokia forever.
Sir Please help me with regards to this at least to get a replacement at least. If you need any finance to fight my case I don’t mind paying since I already had spend almost Rs 25, 000 for the phone and its accessories. Please contact me by Email or phone if you can help me. If you can’t help me I will have to go after some other help so please do let me know.
Name: Hani
Contact Details: [protected]
Email:[protected]@gmail.com

2.
The Complaint has still not been processed and Nokia had asked me to mail this to [protected]@ovi.com for fast solution.So i had send the mail as per their request.They called me on this number [protected] and again asked me to repeat the complaint and asked me to submit the phone again to Nokia for repair so that they can give it to some useless illiterate fellow who doesn't even know how to hold the tools properly to play with someones money and destroy it more.I still value the device since I paid for it.Seriously the service desk technical fellows are too care less about their work and indirectly they are the one to be held responsible for this.
I disagreed towards the repair again since i don't have any time to waste running back and forth when i know that Nokia can do no fix on my handset and their support representatives are not capable of fixing it.
1.I am not willing for any compromise less than replacement with a complete fresh box piece one that doesn't have any problems that i mentioned.
If it is still going to have the same issue then i don't need it.
2.I would request Nokia for money back since they are not able to keep up their promises as shown on the adds and since they show fraud specification that are never true.If Nokia had been true then they should have mentioned that their Nokia N8 device should at least be restarted 10 times daily for proper functioning along side its specification.If you want to to see some criticism regarding latest Nokia devices please do visit www.gsmarena.com then you will understand that Nokia is still in dark age.Nokia is sleeping when all the other brands are introducing Killer gadgets to the market Nokia is still sitting gaining distrust form its fan like me.Sorry i am no longer a fan.

If Nokia Cant do any of the above mentioned i would demonstrate a video regarding the issue to public and make Nokia N8 users aware of what exactly their device is capable of doing.
I had contacted my advocate uncle at calicut regarding the same. If in case no one is able to help me i shall proceed with a case not only for selling defective devices and also about bad workmanship.
I have all the documents and the complete N8 Kit with me untouched as a proof and Silk Tele Service papers to prove the cheating done by Nokia on the customer.

3rd
Details regarding the phone:-
Brand & Model: Nokia N8-00
Purchase Date:[protected]
IMEI Number: [protected]
Price: Rs 23, 824.00(Purchased at Nokia Bangalore)
My Details:-
Name: Hani
Contact Details: [protected]
Email:[protected]@gmail.com
Respected sir,
SUB:(Continuation of the Story.Submitting the N8 to Nokia Care for the 3rd time since they insisted on it)
I at last planned to submit the handset to the Nokia Care for the 3rd and the last time since they insisted on submitting the handset to fix it.
So what I did was before I held over the handset to the Nokia Care demonstrated the issues with the handset to the Manager at Nokia Care at Marathahalli, Silk Tele services.
I had demonstrated:
1.Bluetooth Connectivity issues that disconnects itself after 2 to 3 minutes of its use and the frequant restart of the phone.
2.The damage on the handset when they took it from me for the past two repairs that indirectly spoilt it. Showed him the scratched out IMEI Label on the phone that clearly indicates that a repair was carried on the phone.
3.I was not able to demonstrate the loss of network since it doesnot happen often and if he insisted I will have brought the handset to him some other day when it actually happened.
I want all these issues fixed on the handset only then I will accept the handset since the above mentioned 1st and 3rd issues was there on the phone from the time since I got the handset and seems to be like a manufacturing defect for the Nokia N8.
But the 2nd was generated by the Nokia Care agent due to their careless handeling of the handset and useless service carried on the handset without trying to identify the fault in the handset or the model.
So I want all these issues with the handset fixed or provide me with some other Model for exchange that doesnot have any manufacturing defect or a new Nokia N8 that doesnot have any defects like these.
4.
Continued…..
Details regarding the phone:-
Brand & Model: Nokia N8-00
Purchase Date:[protected]
IMEI Number: [protected]
Price: Rs 23, 824.00(Purchased at Nokia Bangalore)
My Details:-
Name: Hani
Contact Details: [protected]
Email:[protected]@gmail.com
I had submitted my handset on 24th september 2011 at Nokia care for the last and final time since they assured me that they would fix the handset or do what ever is required and since I did not hear anything from them till now ie. Today the 27th of September 2011.I shall try calling them to just know if they have started to fix the issue or started to kill it more.Any way I am sure that the Rs 23, 824.0 that I paid for that useless device is gone for a toss.Well I don’t plan to leave them alone if they don’t provide me a fix or a solution to the issue. I would sue them and also make my friends and as many people I can to boycot their products due to their poor quality and poor service.NEVER EVER BUY A NOKIA FOR MORE THAN Rs1000. BECAUSE I THINK NOKIA IS NOT CAPABLE OF LAUNCHING A GOOD SMARTPHONE ANY MORE SINCE NOW THEY HAVE ANY GOOD HASSLE FREE HANDSETS COMING UP.ALL THESE MODELS LIKE N9, 700, 701, N8, X7, C7, E6 ALL SEEMS TO HAVE ONE OR THE OTHER TROUBLE WHICH NOKIA KNOWS ARE DEFECTIVE MODELS BUT STILL AVAILABLE IN THE MARKET.SO FRIENDS BEFORE YOU BUY A NOKIA BE CAREFULL THAT YOU WILL HAVE TO KILL YOUR TIME ON IT AND IT WILL TURN OUT TO BE A NIGHTMARE WHEN YOU WALK INTO THE SERVICE CENTRE WITH THE DEVICE.Be carefull.
The Message that was sent to one of the other victaim of the Nokia N8 Customer.
I am Hani.The one who had posted this" Defective Nokia N8-00 - Total Dissatisfaction on Purchase of Nokia N8 and the Service carried on it by the Nokia Care Centre that actually killed it each time" regarding my issue.
My issue is still not fixed and i would like to know your status is it fixed or not.
I guess what we will have to do is file a case at consumer court since that is the only way out since Nokia seems to be teasing us and providing defective handsets like Nokia N8.
I had proved and demonstrated to Nokia that even after fixing my handset for the second time it still really didn't fix the handset rather than spoil the handset.
I am just waiting to get my handset back from Nokia so that i can walk into consumer court and have them deal the case on a higher level and take compensation from Nokia for taking the customers to such dissatisfaction by giving them fake promises and non functional handsets.
So I will keep posting my updates but during the mean time it would be great if you could collect friends with similar issues so that we can unite and fight to ban such expensive useless and defective handset model like Nokia N8.

After sending a detailed complaint like that and even after doing so the Nokia people take pride in telling us to forward those message to the [protected]@ovi.com so that they can send it over to the trash since the data is digital and seems to be funny.

Hi,

Sorry to hear about your experience. Please write to us on
[protected]@ovi.com and do leave your contact. We will have someone from the team connect with you. Please mention your name on subject and add your contact in the mail. Do include the complaint link in order to speed up the process.

See guys this is the commitment of Nokia to wards its customers who had put up their trust on the Brand "Nokia".But i had made it clear about how much care and service is Nokia providing to its customers and shown you guys how they betray our trust on them.
So LET US ALL SHOW THE AWARENESS AND DISREGARD NOKIA AS A BRAND UNTIL THEY GO ABOUT FIXING THEIR MAJOR DRAWBACKS AND PROVIDE US WITH REAL TECHNOLOGY SMART PHONES THAT ARE CAPABLE OF ITS COMPETITORS LIKE O2, Alcatel, Micromax, Spice, Lava, Videocon, Carbon, Fly.
I DON'T THINK NOKIA IS ANY COMPETITOR FOR BRANDS LIKE SAMSUNG, APPLE, DELL, HTC, BLACKBERRY, SONY ERICSSON, ACER, MOTOROLA, HP OR LG.So first let Nokia win over the low level brands then we shall think about purchasing any other Nokia device.
SO GUYS PLEASE DONT BUY NOKIA LET THEM REPENT OVER THEIR FAKE SERVICE AND FAULTY HANDSETS.
When i clap hands it does not make so much of a noise but when we all join our hands and share our grievance and clap hands together that's when we can teach someone like NOKIA a lesson that they should never ever forget.

yes i agree, how can we reach peoples, can we create a blog r fb page as" I HATE NOKIA"

Lets create a blog on facebook orkut twitter and google+ and keep our other brothers and sisters round the globe to be aware of the cheating that Nokia is up to and the situation that they put us through due to their useless service, defective handsets and good for nothing OS which is not even capable of opening a wap site properly.In this 21st century such devices are useless and their specifications are misleading.
Seriously I was a fan of Nokia for a long time and N8 their flagship phone thought me a lesson that they were good before since they didnt have any competitor but not Now Nokia is not even good to put in the trash bin since their OS or hardware don't even graduate the smartphone benchmark.This all happened because of Nokia attitude ignore the development in technology.Look at Samsung with Android.Now their growth is unimaginable.FEEL PITY FOR YOU NOKIA.
WE WILL ONLY BUY NOKIA IN THE FUTURE IF IT ACCEPTS ANDROID AS THEIR OS SINCE THAT IS THE ONLY WAY THEY CAN COME BACK TO POWER.I am deviating from the issue a lot because Nokia took that long to return my N8 or i had to submit it 3 times to the same service center for them to identify the issue. I should be getting my handset back tomorrow on Monday then i shall let you know what needs to be done.If they provide me a refurbished one i wont accept it instead i will make them pay back and prove them the power of customers.Well i keep posting until i get the issues fixed and please wait till then before you proceed with the case.

MY NAME IS SREENATH.I BOUGHT BRAND NEW C7 FROM COCHIN ON 3RD SEP 2011.THE SAME DAY WHEN I TRIED TO SWITCH ON BLUETOOTH, I NEED TO RESTART THE PHONE.THAT PROBLEM OCCURS NOW ALSO.AND NOW THE PHONE IS GIVEN FOR REPAIR IN NOKIA CARE CENTER FOR PROBLEM OF BATTERY OVER HEATING.I HAVE FED UP MAN.BRAND NEW PHONE IN NOKIA CARE CENTER ON FIRST MONTH OF PURCHASE ITSELF.I SHOULD'NT HAVE BOUGHT IT.MY MISTAKE.THEY SAID THAT THE PHONE WILL GET REPAIRED WITHIN 15 DAYS.NOW 20 DAYS ALREADY COMPLETED .NO REPLY FROM NOKIA CARE CENTER

MY NAME IS SREENATH .K.S. PURCHASED A NOKIA c7([protected]) HANDSET FROM PLANET M, PALARIVATTOM, COCHIN ON 3RD SEP 2011.
FIRST MONTH ITSELF MY PHONE's BATTERY GETS HEATED TOO MUCH AND I DIDNT GET MUCH BATTERY BACK UP...I GAVE MY PHONE TO AN AUTHORISED NOKIA CARE CENTRE AT ERNAKULAM.THEY UPDATED SOFTWARE TWICE.BUT DIDNT GET IT RIGHT.THEY SEND IT TO DELHI AND SAID THAT MOTHERBOARD WILL BE RREPLACED.THEY SAID THAT IT WILL TAKE 12 TO 15 DAYS.NOW ALREADY 20 DAYS HAVE PASSED.NO REPLY FROM NOKIA CARE CENTER.WHEN I ASK THEM THEY ARE NOT GIVING ANY SATISFACTORY RESPONSES.THEY ARE TOO MUCH IRRESPONSIBLE AND ARROGENT.THEY SAID THAT THEY HAVE SENT PHONE TO DELHI FOR REPLACEMENT OF MOTHERBOARD.GOD KNOWS WHAT IS GONNA HAPPEN

M NO.[protected]

LACKADAISICAL APPROACH OF PEOPLE IN NOKIA CARE CENTRE.

Nokia — Delay in customer srvices

I had purchased a new nokia 6300 series mobile n this year. it is still in warranty. Due to some problem i had to submit the set on the 27th Sep 2007 in Mobile Hut Allahabad. Whenever i call up i am told that the set is sent to head office for repair and i am asked to wait for another 10 days.
Nokia is not at all adhereing to custmer services.

i am not happy with your service and your staff, there behaveir is very rough while they are talking to a customer. please take some step for this.

Nokia — DELAY

I had problem in my mobile N72 so i have given to the service center ( shakespeare Sarani, kolkata - 700017 ) on the date of 18.01.08.
My Jobsheet No - [protected]
12 days they have taken to cheak the problem,in between i went to the service center many times, after that they said the problem will not be solved and given for replace on the date of 01.02.08.
Now the thing is nobody can say even the manager also how long it will take to get back my set. Its 2 months running every time they says next week you will ge, next week you will get I would like mantoin one thing that your exequitive are illmannered, thay do not speak to customer nicely and softly they are very rough. i am having a very worst experience i my life. I hope i will get the proper solution of my problem. please take some step for this and replace my mobile as soon as posible. Either i will not be the customer of nokia any more.

Dear Sir/Mam,

I have given my Nokia N73 to a nokia care centre (Karve Nagar) on 14.05.08 & as per them it will take max 10-12 days to repair.

Already 12 days has get over & i have not get any reply from there side even i didnt get any quotation or estimate expense for the same.

I am really fed up & they are not responding well if i make a call to him, they simply said "will get back to you"

I think i have done the wrong thing by giving my mobile to Nokia Care for repairing.

Please do the needfull.

Dear Sir/Mam

I have given my Nokia 6270 to Nokia care (Sheetla WLL service, opp. Sector-14, Gurgaon) on 25.06.08.My IMEI number is [protected] and Job sheet number is[protected]/080625/131.As per them it will take 2 days for repair.
Already 16 days has get over and i have get no positive feedback from that side.
Ihave made phone calls to them many times and they reply the same thing all the time that it will take 2 days more.
I have also complaint it at Nokia careline[protected] on 08.07.08 my complaint no is 2/361LUF.
Plesase do the needful and help me out and what thing i have to do.
I think that have made a mistake by choosing the Nokia and nokia care for repairing.
Please do the needful and i hope for a response.

Thanks and regards
Ravinder Yadav

I perches n72 dated on 27/7/2008 with no. [protected] and next week it gets hang
I immediate reported my complent to nokia care at Shree Communication (Shop No-1 & 2,
Yashogita Building, Near Mhatre Bridge, Next to Matai Chembers, Erandwane, Pune)After
the long period of two weeks i received my handset with the new serial no.[protected]
(that was Repaired) with the(exchanged) old key pad.again after eight day it gets hang
and i submitted to nokia care dated at he same place on 16/8/2008 and still i am not able
to receiving my handset they are still post ponding the dates( Now its 9/09/2008) i am
geting tiered with those peoples a very very poor & thired class service
And i must get the New one (Not repaired)against my faulty & repaired handset I all ready
paid for the new one and not for the repaid handset I already given a chance to repair and
after repair its stuck again And now i am not agree to get my faoulty had set again to face
problem and a thried class service.

I WANT NEW HAND SET INSTEAD OF REPAIRED

I would like to mention my total use of handset
Total days from perches is 71 days
Total use day 33
and for repair it takes 38 days

I am ferm upon to get extended warranty of 38 days on my handset.

model name N81-3 5rd time complaint sent tol3 for same complaint per job no;8084/40, 81202/29 delay one month

I have bought Nokia 3610 Nov, 2008.Due to some reason the phone was locked, I took my cell to P-39, Princep Street, Kol-700072 Nokia care centre on 30.01.2009 and it is within warranty period. They told me that it will take 45 minutes to repair but due to some software installation problem they told me to collect after 15 days but now, its 2 months and 11 days past every time they told me that they have sent it Head office and also they are harassing with wrong information about my set.

I have bought a Nokia 5320 set with IMEI : [protected]from AUTHORIZED NOKIA showroom on 1ST OCT 2008 since day one i m finding some or other issues related to set technology and customer satisfaction firstly there was problem related to my memory card now MY display of set is not funtioniong I went to ur costomer service department they said change ur display and pay us Rs1350 for the display I m regular purchaser of NOKIA sets why u dont cover this display changing in ur Warranty period as if my set is in the warranty I M really feelig u should confirm what is covered or what is not my cell is in the warranty period so Kindly look into the matter and relie[censored]s from poor customer satifaction and give us the best deal as earliest
WAITING UR CALL AT PRIORITY/CONFIRMATION
Gurpreet singh
ING life Sr Manager
AMRITSAR

i have sent my nokia n8 before 20days from mysore to noida but i dint get it back...... Can u tel wen i'll get back it

i bought this costly nokia handset N 8 worth Rs 25000/-(IMEI [protected]) on 22/10/10. Just 6 months after the purchase the cell was showing certain problems of automatically switching on and off, then suddenly 1 day it switched off permanently. i submitted it at a nokia care centre in silchar (chanda commercial center) ASC code 720_504866 on 18/05/2010. they told me that it would take a few days and they would call me. it has been almost 20 days but till now i havent got my cell back neither has the care center informed me as to when i ll be getting it back and when i try to call them they dont receive.

first of all it was such a costly set, at that price i could have easily gone for samsung or other mobile phones but decided to go with nokia taking into account its reliability and durability. but now i think all those notions were bogus. if any higher authority is listening to my appeal, please help me to get my mobile back or better replace the set.

Hi,

Sorry to hear about your experience. Please write to us on
[protected]@ovi.com and do leave your contact. We will have someone from the team connect with you. Please mention your name on subject and add your contact in the mail. Do include the complaint link in order to speed up the process.

Regards,
Team Nokia India

Dear Sir/Madam

i would like to draw your attention towrds the services what we are getting from NOKIA CUSTOMER CARE. I gave my my cell phone to the nokia customer care for repairing, my cell phone is in warranty periods,
i gave my cell phone on 26th sept. 2012 and they said to me your cell phone is repaired within 10 days, today is 30th oct. 2012 and during these day i went to the care so many times, whenever I ask for my cell phone they just reply me to wait 2 or 3 days more. Sir this was enough.I belongs to a middle class family, i can't buy a new phone so sir i requested to you please take some action against them, i also attach the job sheet that was given to me by nokia care.
For further detail contact me my no is [protected],[protected]

Hi,

Sorry to hear about your experience. Please write to us on [protected]@ovi.com and provide us with the following details

1. Contact Number
2. Your Location
3. Device IMEI number.

We will have someone from the team connect with you. Please mention your name on subject and add your contact in the email.

Do include the complaint link in order to speed up the process.

Regards,
Team Nokia India.

Locating a Nokia Care Centre (NCC) is very Easy !
SMS “NCC<space><City Name>” & send it to 55555, within few seconds you will receive the list of NCCs in that city.

Nokia — Mishandling of cell phone

Dear Sir/Madam

Ref: Mishandling of cell phone

I am writing with regard to the above complaint I wrote to you 2 weeks back asking you to come up with a suitable solution to resolve this complaint. Your attempts to resolve the problem have not been satisfactory and you claim that there is nothing more you can do to help me. It appears that we have reached a position of deadlock and that therefore, I am left with no alternative but to take my complaint to Consumer Court.

I would afford you one final opportunity to reconsider your position and confirm to me within the next 7 days that you will come up with a suitable solution or alternatively send me a letter of deadlock. If I do not hear from you within this timeframe I will refer this dispute to Nokia with no further reference to you.
The job sheet No. is[protected]/100106/28 and my contact no. is [protected] / [protected]

sir, i have got the service request number i.e.:- 1-[protected]. as the reply to my complaint.
can you tell me, how much time will it take further for solving my problem, because my cell phone has really gone in a bad state.
shall i wait, or have other cell phone, till that period. and my cell phone is also in warranty period.

Hello Aditya,


i am also suffering by Nokia X6, it is worst phone i have ever used.

Nokia Care has bad service, bad employee there.

its like bullcrap

next time i will never go with Nokia.

Best
Vipin

Very Good afternoon To All,

Reminder :-2


Refer to trailing mail please note that after continious follow up its really surprising that till date I have not received a single call on the account of my problem.

Reminder :-3

reminder :- 4
no any action till. date.

NOKIA MOBILE PHONE — COMPANY NOT CARE TO CUSTOMER

Hi,
I am manoj Kumar; I am bought a two nokia phone.
1. model no. c-6 & Serial No. [protected], bill no:- RM/2749/11/12, DATE:- 08.06.2011,
I have given four times to nokia center name :- communication solution, F-26/4, okhala-2, new Delhi, but still is not working properly,
( a ) job sheet no :- [protected]/67, dated :- 17/08/2011 hand set received for one hour.
(b) Job sheet no: - 1200, dated: - 18/8/2011 (phone received under three days observation.
(c) Job sheet no: - 2499, dated: - 06/09/2011 - told touch screen change. ( my phone body also change by other phone.) For seven days but deliver next day.
(d) Without checking hand set return to me 12/09/2011
(e[protected]/110917/44, dated: - 17/09/2011 and told screen damage estimate Rs.5300/-
2. Model no. c-6 & Serial No. [protected], bill no:[protected], DATE:- 31.08.2011
this phone received and told no any problem. And also phone body change this phone.
But both phones touch screen not working.
Apart from that it’s still having same problem. I got really frustrated from this company because they are doing nothing.

Refer to trailing mail please note that after continious follow up its really surprising that till date I have not received a single mail on the account of my problem.

Your slogan CONNECTING PEOPLE require a change and I will suggest you to make it ...........CONNECTINF PROBLEM.

Please make note of this mail & if the problem is not rectified in next 2 days then I wlll lodge a complaint in consumer forum with the demand of compensation of :

Refund of entire amount with interest
Monetary loss for the Company in the absence of hardware
Convence charges spend to rectify the problem in nokia center.
Compensation for mental harassment
Lawyer fees
Please take this mail as a last reminder & notice from your customer.
my contact details
manoj kumar
15, BEGUMPUR VILLAGE, MALVIYA NAGAR
NEW DELHI-17
[protected]

NOKIA N 900 — NOT PROPER SERVICE

HI,
FRIENDS , I M NARENDRA DODIYA I BOUGH NOKIA N 900 ,YASH MOBILE JAMNAGAR IN 30/11/2010 BUT SOME PROBLEM IN THIS MOBILE , AS SUCH MEMORY CARD NOT SUPPORT . & PUSH EMAIL. NO VIDEO OUTPUT .. . I SEND MY MOBILE 3 TIMES IN SERVICE CENTER BUT NOT SOLVE MY PROBLEM ....IMEI NO [protected]

NOKIA N 900 — Replacement of N 900 or full compensation in terms of money back

Dear Sir,

While buying a Nokia N 900 i was under the assumption that this is the best smartest smart phone available in market and being a Nokia product it can be relied upon.I invested my hard earned money it this phone (Rs 26000)

But my assumption became a nightmare for me within 6 months of this product usage .

Nokia N 900 being a smart phone should multitask and should handle applications in a fast manner but my device is neither good with multitasking infact light applications which are a essential like SMS messaging this application is performing very poorly.
One minute I have all the messages in my phone and suddenly in a minute all are deleted .
Firmware is also corrupted it keeps on hanging .
Infact I have given it for repair twice to Nokia care and that to withing 6 months of purchase but same results everytime.

Please replace my phone immediately if it is because of some defect in hardware of phone and if it is firmware related I need adjusted full compensation in terms of money back .

Please do the needful.

IMEI Number of phone is :[protected]


Thanks

NOKIA N 900 — Replacement of faulty Nokia N 900

Hi,


As per my previous complaint Nokia service center people accepted that my Nokia N 900 Handset is faulty and accepted to exchange the phone .
They took the decision in 20 days and agreed to replace the phone with a Nokia N 8 .
FYI Nokia N 900 is a fully touch operated phone with a QWERTY keypad. But replacement N 8 is just a touch phone with no option of QWERTY keypad.

A fully touch phone is of no use to a person whose phone is a used for email, browsing multiple documents etc.

So i raised another complaint with Nokia care center and i demanded for a replacement which is compatible to my requirements and my previous phone Nokia N 900 .
But it is been 15 days they have not replied to my complain and whenever I call Nokia care center they make excuse .

Really appritiated that so soon the mail was responded.

Thanks

To
Nokia care center
subject :- complain regarding nokia care center at sanjay place, agra
Sir,
My cells are nokia X3-02 and nokia X2-00 . There is problems going on in my cell phone . The problem isvrelated to listining incoming voice through Mic .I went to near nokia care center which is at Sanjay place in Agra 4 times, but still my cell phone is not working proprly .
Please get me solution as soon as possible .
My cell no. is [protected], name Rohit Sharma,
you can aslo reply me via Email . My Email ID is [protected]@gmail.com
please reply me soon .
Thanx

i agree dta dis phone has lots of internal problem...and nokia care is not helping ...

Nokia / E7 — Not working properly

I Have purchase my NOKIA E 7 having code No. 059C8Q6JS22W3E two weeks back and i am phone hanging problem very frequently... the touch of the phone is also not sensetive, the applications are also very slow, you are requested to replace it...

Regards
ABHISHEK MORRIS