Nokia India Complaints & Reviews

Hello Sir/Mam
I have taken cell of Nokia C2-03 on 29 sep, after taking this mobile i am facing lots of problems in it.When i am clicking to anything, the phone is getting switch off or it is suddenly hanged up,the battry back up is also of 7-8 hrs. When i took this to Shopkeeper and Customer care they were formatting the software and again reloading software and the dealer replaced battry with any other battry. I asked to replace the set but no one is doing that , Nokia care centre people are saying to take new set from shopkeeper and the shopkeeper is saying to take it from Nokia center.Please provide me the procedure to change the set and please take some action for the shopkeeper and Nokia center people. My name is Sandeep and contact no. is [protected], please give feedback as soon as possible bcoz I am feedup with ur centre and shopkeeper excuses and asking them daily to replace my set.
Thanking you

I did purchased my first mobile of my life with my hard earning and savings when i started earning my own, after doing my MBA . That was nokia N900 cost me 25,000 i purchased it in July 2010 . But after completing successful 10 months it started showing touch problem it was not working proper . then i had been to Nokia Care Rewari . They told me that the will need to change the touchpad and it will take around 20 days . After 20 days the told me that they have chked with touchpad problem is something else .So i collected my headset and scan that with my laapy i found that it was virus infected as on the very same day my lappy started showing problem like speed slow and hang problem . As by that time i had formatted my laptop so i did scanned my phn . It started working fine but after 2-3 days the display started fluctuating. And after some time the display was completely gone. So this time i thought to take it to gurgaon Care center as i am working in manesar so it was easy for me to go their but they refused to accept my handset as some screw was free and they are not able to open and check that .They told me to take it back to the same center where i had operated it earlier .

So in the first week of july i again submitted my phn to Nokia Care with different problem (No display ) prior to that it was touch problem . This time they told me that their is some water damage .and it will be guarantee void and will take 20 days to repair . I said ohk . make it alright and i will pay what it will cost .But after some time they started behaving in rude way the care center owner Mr Tarun started disconnecting my ph calls and extending the time against what the have given to me.
So I lodge a complain on nokia helpline and then after a long time around 1 months from the date of submission I recived a phn call that my phn is Ohk. I was quite Happy I took a day leave and want to the center to collect my handset but I found that their was some crack in the screen. But after a argument they told me that it will b changed come in evening . When I went again in evening to collect i found that the camera was not working. They again said that it will take 20 more days, but after the 20 days I went aging to collect but I found that the camera was nt clear enough . I tried to make follow up with nokia care complain department they use to provide me new complain no. each time and the 48 hrs time . the last time they told me that they will let me know the status .
But I am helpless neither the Care Center manager is helping me nor the Nokia Care Helpline team .I don’t know when I will get my headset repaired and in working condition .I don’t even know the current status as the nokia team Is not updating me as per the promise done by them. When I call the they just provide me 24- 48 hr time to wait for their call back but no solution .
Sir I am totally helpless no one is their to listen my problem I am working employee so don’t have spare time or leave to go to court. Hope that you will help me to get it alright in working condition ASAP .As it is in the center from last 3-4 months I am facing lots of problem as my all contacts were with the mobile. Waiting for your helping hands.


Thanks & regards


Satyender Yadav
HR & Admin Executive
[protected]
+[protected]

Sir,
Greetings
I am Ravi Kumar , My mobile no.[protected], Kakinada, Andhra Pradesh

Sorry to say, This is third time intimation,
I went to Nokia customer care for 3 times , Every time I wait for 2 hours at your customer care. I took permission in our office and I went for repair, But it is no use, Because on that day only it works properly. Again next day onwards it is not working not properly.
I am very much suffering with this mobile, Please help me.
I bought a C1-01 mobile, But it was working very slow. when I press the button to view the contacts it takes 4-6 seconds to display the contacts. It works like that from purchase onwards. I showed in Nokia customer care, even though it was working like that only. there they told that "we have to format the cell and update the software", they repare for 20 minutes. but it was not working properly. Please help me. The mobile didnot fell any where. From purchase onwards it was not working properly.to view the message when we press the button it takes 5 sec, to view the missed calls also it takes 6 sec time, it was very slow
My mobile model no.C1-01,
Type : RM-607
Code : 0595598,
IMEI : 357009/04/272068/0
CE0434 I received a new mobile( exchanged ), I am very happy for receiving the mobile.
But I think its my bad luck, this mobile is also working not properly ( same complaint ) same as 1st mobile. there is no change from 1st mobile phone and this mobile phone. Same complaint is repeating. it is also very slow like 1st mobile. I think that C1-01 model works like that only.

Sorry to say that My problem was not solved. I am not satisfied with this mobile also.

Another thing is dont tell me to go again to your Nokia Customer care. Because in our office (My boss ) will dont give the permission to go. Upto now I went to your customer care nearly 6 times, Every time I wait for 2 hours. I took permission 6 times in our office, they will not give the permission again.

If any alternate method is there to solve the problem please inform me. Other wise I will continue with this complaint mobile.


Otherwise Please give me another model in this same cost with options ( camera,Fm,speaker,Memory card etc ).
I Purchased this mobile for Rs.2450/-.

Or please make arrangement to refund the amount.
Please do needful.

New mobile details what I received from your customer care.

model. C1 -01
Type : RM-607
code : 0596369
IMEI : 358257/04/332599/6
CE 0434

Thanking you
yours sincerely
B.V.Ravi Kumar
Sai Sudha Hospital.
21-1-24,Jawahar Streeet
Salipeta,kakinada.
ph no : [protected]

Respected Sir/Madam,
I bought my nokia phone C6-00 but after 2 months it get hanging problem, application getting crashed and incoming audio is not hearing then i went to nokia care on 12/09/11. They said that my phone will be repair in 7-10 days. After 10 days i called them but they said that it takes few more days to solve that problem, then i said ok but after few days i again called them. Then they again said that it will take few days more. Then i went to nokia care and they give me my phone and said that your phone is repaired. i checked it but the problem was not resolve. Then i said them that it is not repaired and they said that it must be sliding problem we have to check that so it will take few more days. So, sir i kindly say that you please quickly resolve my problem so i get my phone back i just really need my phone.

Thanking you
Yours Faithfully
Vipin Kumawat

I Bought A Nokia C5-03 3 Months Ago.I used To Get A GPS Fix Of My Position within 3-4 minutes.
Recently I Installed the latest Firmware Update.After That i Can't Get GPS Fix even though i waited for 2 hours in the terrace of my house.Also there is a problem with my memory card the phone automatically removes my memory card and tells to press ok.thus i can't use applications and hear music because of this.Also the playing of videos in my mobile isn't smooth.videos higher than 15 FPS is not able to play smoothly.I Have A Request To include a fix for this video problem in the next firmware update.Please Help Me

Respected Sir / Madam,

A very pleasant Good Morning to you.


Subject of complaint : NOKIA E5 Device purchased on 16/10/2010 (within warranty period) : INVOICE NO. - AM/H 3305 DTD. 16/10/2010.
IMEI NO. [protected].

I had purchased this mobile last year on the auspicious day of Vijayadashmi.The priority dealer at Hiland Park Mall had conveyed us that it is just launched mobile and really very goodand worth taking.Apart from that we had branches in Bengal like in Durgapur,etc.So if you have any issue you can go and show it there.He had given a free gift with it which i acknowledge and appreciate.


I had given my NOIKA E5 for repair at NOIKA PRIORITY CENTRE ,BIG BAZAAR,DURGAPUR.
Here are my issues with this handset after the last time i had given it for repair in August'2011 at NOKIA PRIORITY,Durgapur.:-

1.) with the complaints of voice breaking/cracking during recieved or dialed call whether being in proper metro cities or in outskirts.This was a repeated problem which i have faced from last year and right from Kolkata Highland Park Branch and Durgapur Branch have just reformated or reloaded the software during my visit to them.

2.) Apart from that the my NOKIA E5 handset was performing slowly,sometimes being just jammed.I have ensured right from the beginning that no heavy games or any other softwares are used on it.I have even not used the internet or any other heavy downloading that can bring virus or any other reasons for the slowdown.

3.) After the repair was done and handset given to me i finished the handover formalities of signing off the documents.I acknowledge that i did not have the sim and the battery of my NOKIA E5 handset at the time of handover which i rightly acknowledge and confirm once again.But after i went back to my room and checked it i found a new problem had arisen which was not there earlier.

4.)The problem was that my display has been broken and it was not there when i had given it for repair.I again went back to NOKIA PRIORITY IN DURGAPUR.They just said that we are sorry and that we checked it before giving it to customer.They just refused and said that we have not done it and it is upto the customer to get it repaired.I am just helpless with this situation and frustrated with such type of response.My problem still persists.

5.) I spoke to the customer representative but he had the same adamant and stubborn replying attitude that we cannot do anything and if you want to get it repaired it is chargeable though in warranty period.I have faced the same attitude at this centre and there Highland park counterpart of evading the issues and trying to put it on other branches so that the customer goes here and there.This soft issues were not being controlled by any senior manager of NOKIA despite i had visited them so many times.The reason why i am trying to tell this that at the time of sale of handset the person/authority is very welcoming and warm and with all goodies and sweet talks but after you sell it and if some problem arises then its not my job or the just vague type of reponses starts,dilly-dallying and just shake it from your shoulders attitude to somebody else.


I have been a NOKIA user from[protected] right from NOKIA 1100,6600,7610,3300,7210 Supernova and finally NOKIA E5.But here is the reponse i get from soft ways/attitude and real defects issues of customer problems handling and resolving it.


Basic issues are:-

a.)Is NOKIA INDIA( willing to accept its responsiblity) of getting the damaged display repaired free of cost because i am 100 % sure that i have not damaged it by any means.
b.) Is NOKIA INDIA willing to accept and do something over handling of customer issues properly and trying to tell there representatives to be little matured in there behaviour.This might sound very rude but this is the major problem i had found during my 5-6 visits to these centres.I cannot blame everybody there present but this was the response felt .
c.)Is NOKIA INDIA willing to accept that these centres were trying to evade the responsibilty from solving the customer complaints for whatever reasons from the day 1 because if there was some internal feelings of bad performance of this handset and whether any bad name for them.

Let me saying that after paying Rs. 11,600/ from the last year i am totally dissatisfied from this particular handset for value against money,the customer care and the representaive responseand the most important for the time i had put in it.I have not used its internet facilities,but still the voice cracking,the hanging or slowdown of mobile and now the display problem.It is very sad to see such a organisation running in such a fashion just because of such instances.
I cannot say that if i had used the internet facilties what might have happened but the above points are major ones and why should i pay anything extra for which i am not responsible.

People,the dealers are temprorary but it is the company which suffers.Practically speaking my long association with NOKIA is somewhat shaken and i am dejected because i still love all the NOKIA handsets which i have used from the beginning.


Your speedy action and response is solicited and welcomed.

Awaiting you reply.

With Highest Regards and Respect for Competent Authority,

Ajatshatru Ghosh
[protected](In Roaming)

Dear All

I am very sorry to say that, The quality of service provided at Nokia care madhapur is wretched.
I am using Nokia sets since I started keeping my personal mobile, But this time for sure I am not going to buy any product of NOKIA.
The service provided is not at all satisfactory.

This is in reference of job sheet 110923/36. I have given my headset for replacement which was already in warranty period on 23 sep.
I was asked to come after 7 days, I waited till 10 days and I called to contact no: [protected], I was told to come and collect the headset. When i asked for Headset at Nokia care counter then representative said that headset is not ready and ask me again to come after 2 days. I did the same and the also did the same [I called after 2 days and they asked me to wait for 2 more days].... The Headset is not ready please come after 2 days.
I have to ask few questions
1] If the SLA is 7 days then why it is taking more then 12 days to deliver the headset?
2] Why wrong information is being provided on phone calls?
3] What action was taken if the set was not ready when the first time I arrived, which results the same 2 days delay for the 2nd time?

I don’t know how this Center will survive in this competition world with this type of service.
Your immediate response will be highly appreciated with the latest update.
Regards,
Rakesh Panchal
[protected]

Hello Sir,
I went for mine mobile's touch pad replacement at the Nokia Care in Navsari City , Gujarat. It is in warranty period although they charged me Rs.1400/-. For replacement. It is not damaged by me nor fell down. Even though they charged me 1400. When I asked about bill for 1400 then they told me that if they give me bill than warranty will be discontinue.. Do something for that and help me to get back my money.

Regards,
Darshit Naik (+[protected]

I Bought Nokia x1-01 handset recently. It is having unbelivable coverage problem. Coverage is very often getting hi-low. And it is affecting your talk during a call also.
I checked with other users also they are also having this problem with this handset.

It is a faulty model from nokia

I am not able to believe that it is a phone from nokia.

Umeshkumar
[protected] / [protected]
[protected]@gmail.com

I purchased a Nokia C7-00 a few months back along with a headset. The device has gone to the Nokia Service Center thrice after the Symbian update. Using a Vodafone SIM card I am unable to make outgoing calls. The same SIM works on other mobiles. I have to do a soft reset every time this happens. Speaker of the device was replace 15 days back, I got the SIM card also replaced today but the problem of no outgoing calls remains. I am fed up with this as if I take it to the service center they just reset the phone and it works for a few days and the problem reappears. Furthe I have purchased apps from Ovi store and some of the apps dont work. Also i was made to pay for apps that I have already purchased and that appear on MY STUFF of the ovi store. i had written number of mails and called Nokia careline but no resolution yet.

Purchased nokia c2-03 from Kasaragod on 239/09/2011 and within 10 days problem occured and the same is as follows and the set entrusted to the dealer and demanded for replacement, not yet received a new one.

the job sheet details are given below

18 aug 2011,anoop, nokia priority dealers(profit's mobile zone,landmark centre new bus stand ksd ........cmpny pin no [protected],nokia c2-03,23/9/2011,17:08, job sheet numbr[protected]/110923/62

complnt 1.mechanics-touch pad
2.enhancemnt connctvty
waranty refer numbr -GLBINY[protected]

so please look into the matter and direction may be given to the kasaragod delear to issue a new brand nokia c2 as early as possible

thanking you,

applicant take open very slowly & there is some mobile software but it don't work & not to delete it.when open there is a message open that is"your phone or sim has not certificate.

i recive massage my mobile UR GSM NO HAS WON NOKIA PROMO PRIZE OF 750,000GBP TO CLAIM SEND UR FULL NAME,GSM NO,ADDRESS,AGE & SCANNED ID PROOF TO DR. BROWN EMAIL-nokia.live.[protected]@gmail.com i send mail i recive mail after 10 days

NOKIA AWARD WINNING PRIZE ARRIVAL NOTIFICATION

UNITED KINGDOM




The Nokia Corporate House

PO Box 1110,Liverpool

L50 1NL,United Kingdom.



REFERENCE NUMBER: Nokia436590C01

BATCH NUMBER: D3426

PARCEL NUMBER:EAS[protected]UK



DEAR WINNER : MR. rajveer bijauriya



We are in receipt of your mail and must say that you should count yourself and your family extremely lucky to have emerged as one of the winners in this year's award promotion swift-promo.


The online world mobile phone numbers draws was conducted from an exclusive list of 5000,000 Mobile numbers of individuals and corporate bodies picked by an advanced automated random computer selection from the web. No tickets were sold. After this automated computer ballot, Your mobile number emerged as one of the five winners in category "B"
with the followings:




Your winning prize has been verified and approved for payment by this Department. Your Profile (Form) has also been received and filed along with other winning documents for Record Purpose. Delivery will be made to you by a high level diplomatic agent his Name is Mr. Daniel Paul.
Your consignment code is you are to keep your Consignment Code Number very confidential From General Public and Keep me fully informed as soon as you contact Him.



The Diplomatic Officer will be Arriving India and you are to send to Our Diplomatic Officer a copy of your ID prove ( ID CARD/ PASSPORT / VOTERS CARD OR DRIVER LICENSE COPY(nokia.live.[protected]@gmail.com)) to enable him identify you when he arrives your country (India). Below is his flight information:


Departure Date /Time: 25/09/2011 -10:15:00 p.m (UK TIME)
Arrival Date /Time: 26/09/2011 9:30 a.m (INDIA TIME)


Your winning consignment box contains all of the following items:

1.) Your Winning Prize 750,000.00 GBP.
2.)Official Winning Certificate.
3.)Affidavit of claims eligibility.
4.)Documents covering source of winnings.

5.)3set of Black berry phone and t. shirt for your family members.

Note: All courier charges has been dully paid over here in UK while you will be responsible for any local charges to be incurred by the diplomat in delivering your winning prize to you in your country.
(Pls.Note:You are to make the custom clearance charges fee available for the prompt clearance of your winner consignment from the airport before proceeding to your city)

Please be warned: For security reasons, you are advised to keep your winning information confidential from general public till your claims is processed and your money remitted to you.



This is part of our precautionary measure to avoid double claiming and unwarranted abuse of this program by some double claimers.

Congratulations once again from all staff of Nokia Promotion Board and do feel free to call for more information.



Sincerely yours,
Dr.Carl Brown

Tel:[protected]



but recive prize

Hi,

I bought a Nokia c1-01 a month and a half ago.It has a rather very strange problem in it.It works fine for brief period of time and then doesn't allow me an outgoing call and flashes "Call not allowed!" .I cannot guess what is the problem.There has been no scratch of physical damage.It doesn't allow me to call.i switch it off and on,it works fine for mere 3 minutes and the problem is back again.I am...

To
Senior Manager,
Nokia care
Dear Sir,
This is to draw your kind attention that I,Prasenjit Panja bought a Nokia C2-03 handset from on 08.09.2011.Unfortunately, after 3 days I faced some problems like the set became hanged,touch problem,and so on.I met the Nokia Service Center (Everest Medicare,10 Lenin sarani,Dharmatala,Kol-700013.Ph[protected],Mob-[protected]) on 12.09.2011 to complain.After that I went there four times up to 27.09.2011 facing same problem.The executive told that the handset was delivered to the Nokia main service centre.But after that the problem remains same. Not only they were unable to solve the problem but made two scraches on screen and loose the sliding system and scrached the speaker.That means I used the set for only three days after buying.
Therefore I request you to replace the Handset immediately to keep my trust on your company stady.my Job sheet No. is[protected]/110912/58 ,IMEI no. is [protected] ,product code is 059K4Z2.
Thanking you,

Yours faithfully,
Prasenjit Panja
Howrah.
West Bengal-711322

To

M/s NOKIA CARE
Sub:- Trouble on Nokia Mobile Handset


D/Sir
I am to inform you that I have a mobile handset of nOKIA
MODEL NO. "NOKIA C5-00". The only display glass of the same was
broken on 29-09-11 and I attend the 'NOKIA CARE' at MANGALDAI
(the name of the firm is GSM Solution, Karimchowk, L.N.B. Road,
Mangaldai, Darrang, Assam) for changing the damage glass on
30-09-11
According they have changed the glass, but they have not
handed over me the handset. After 2 houers back they have inform
me that they have done a mistake by connecting flash or something
which resulted unable to powers on the set. They have tried for a
long time, but failed.

D/Sir
I am not at all satisfied upon the NOKIA CARE, mangaldai,
that they have created problem on my good working nokia handset
and umless making good of the set and troubled the customer. So,
I request you to investigate the matter and take proper action
on the brance and make neccessary arrangement in returning me
the handset after making it good at an early date.

ThanK You


Yours satisfully
Tridiv Kr. Sarmah

it was about 7 months ago i buyed a nokia 5233 touch phone..but now it was not working..the customer care didn.t give me suffient care about my phone..it leads to comlent consumer court..iand the iei number was [protected]

Dear Sir/Mam,

My self Gaurav Baweja from INDORE, I have submitted my Nokia Handset (model No. X6 8GB) at Nokia care center on 25th of July 2011,which is still in warranty period.But still yet i have not received my Handset back.they r giving me diffrent models of Nokia which i literally don't want n i spoke to several times at Nokia care call center[protected] at least 20times bt the same answer im getting again n again....tht Model no X6 8gb is out of stock....
Few days back i spoke to MR Ankur Verma Regional Manager ([protected]) who looks after all the Nokia care centre in INDORE city, and he was very much aware of my case but still he ask me for 24hrs time to ans my query.After 24 hrs when i called him up again then he was nt answering my call n messaged me tht (I m busy, i ll call later).after few minutes when i called him again thn he was busy on another call and he didn't replied a single message..
I m very much fed up wth the services of Nokia Care n the false commitments of Mr.Ankur Verma
So i will be really thankful to you i[censored] people can help me out in getting my Cell back ASAP....

Thanks n Regards
Gaurav baweja
[protected]
[protected]@gmail.com

Dear Sir,

I bought a new Nokia C2-06 mobile just a week back. now i'm not able to access my message inbox and my mail also . it id getting hanged often . for the past 2 days this problem is occuring . i went to show to the shpkeeper but the shop ws under renovation . i tried the nos is the bill but i was not able to reach .

the purchase time of the mobile is not even a week's time . it has started giving trouble

kindly sugget what i should do .

Regards,
Prasanna kumar

Dear Sir;
Today I purchased I Nokia C2-01 mobile phone from Spice hotspot D-60 Vikash Marg laxmi Nagar with bill No[protected] . Employee /salesman give me old phone in box. I only come to know when I check at home. its camera quality is bad. packing is in bad condition. I think someone return it. It have scrach on screen & no packing on camera lance. it is totally cheating.
when I tried to contact on given mobile no on bill. no body is picking this phone. No response only cut the phone