Nokia India Complaints & Reviews

Sir,
I had purchased one mobile IMEI :353761/04/071377/8 , TYPE-RM-495, FCCID -QTLRM-495 , MODEL 5130-2 and i have been using it for last 6 months , last Tuesday the phone suddenly went dead. Due to this i had to face a lot of mental agony and could not attend to important issues . I am holding an important position in the GOVT. OF INDIA and am in charge of preventive operations. The day being 6th of September there were lot of areas which required my direct supervision . Since all my contact numbers were stored in the equipment i was found wanting in executing my responsibilities. This has caused the ill will of my superiors and has put my reputation in a quandary.
I request that steps may be taken to either replace my mobile or take necessary action to redress my grievance . I expect immediate action from your end.
Sincerely
V.P OMKUMAR
ASSISTANT COMMISSIONER
CUSTOMS CENTRAL EXCISE AND SERVICE TAX (PREVENTIVE)
COCHIN
MOB : [protected]
EMAIL : vp.[protected]@gmail.com

The Nokia C2-03 is a poor quality mobile from a big brand. i think rectifying and replacing the mobile by the manufacturer would be the best option.
The touch pad is not functioning well. hangs most of the time and we dont have any other option to navigate to the menu using the type keys, if the touch pad is not sensing.

Lets hope the best from Nokia.

Dear Sir/Madam,
I am purchase new mobile phone at 4 sep 2011,which company is NOKIA & my mobile model no is C-5 02 . Now I have many problems in my mobile phone but the service center employees was saying me we can't do anying. I have software problem and many more, so Kindly take action..My Mobile IMEI no. is [protected]

Thank You



Regards
Nirmit Agarwal
Ho.No- 274 kuncha Raje Guru
Sahukara, Near Bhai ji ka mandir
Bareilly (UP)
PH: [protected]

i ankush kumar of hariana [hoshiarpur] bought a mobile phone nokia c5-03 on[protected] from kings the gift shoppe sutheri road near govt collage chowk hoshiarpur (punjab),Iam sorry to say that this piece is defective, i sent it three times to the kings gift shoppe but in vain now i request you to please direct the concerned dealer to replace it as the purchased mobile is defective and i can't repaired, so please do the needful other wise i shall give the matter to the press,

my phone is dead after 3 months from date of purchase.
nokia care centre at aundh planet cell told me it will not be repaired.

Hi This Don Patric Lobo from mangalore
I purchased new nokia c2-03 dual sim handset from a Sangeetha store in begur road,Hongasandra,bangalore on 11,september 2011.
My contact number [protected]

I observed following problems within 24 hours of purchase,Realy i dont know how many more i am going to face.....

1.Restart problem-Cell gets restarted automaticaly for no reason.Once i observed this when cell was kept unused for two three hours and then operated.
2.when a call is made loud speaker volume is too low even even volume is kept at high setting
3.Messages in my sim2 were shown as blank messages for some time when opened.After some time they were shown correctly

respected sir,
"I beg to say that my mobile handset is in some trouble because when i opened the image&and video file then any one video or image is continue showing 100more times.when deleated this then other video or image shown 100more time.netquin anti virus already installed before this problem"
So please tell me that what i do .
Thanking you
Your Dheeraj singh
Date-11/09/2011

Sir,

I have lost my Nokia Mobile Model No.X2 (IMEI No:[protected] ) with Idea Sim No.[protected] on 09.09.2011 around 05:45 at evening when I coming to my home in Carady Guzhy Estate, Peermade, Kearla -685531 from Parunthumpara,Peermade. Please help me to find the same.

Thank you.

Prabhu.K
Karady Guzhy Esate.
Cont:[protected],
Brother:[protected].

Hi , I am Rajashekar From Tumkur Dist in Karnataka, I am A Practicing Advocate in Karnataka High Court, I Have Recently Purchased a Nokia C2- 03 on[protected] from a store in Tumkur City, but from the day of purchase I have noticed that the device (Nokia C2- 03 Handset) is not working properly , the phone hangs for a while every time I use the touch screen, in the menu if one option is selected in the touch screen other option is opening, if the contact list is scrolled on the touch screen it reaches from A – P in a single scroll, I am really Fed up with this malfunctioning device, as I had lot of Faith in Nokia I purchased a nokia Handset But I am really annoyed with this type of Carelessness from Nokia, I spoke to the Retailer multiple times, the response I got from him was to contact the Customer Care because he does not have any responsibility after sale. Pls treat this Mail as a notice , if not responded with in 7 Days from the Receipt of this mail, necessary legal action will be initiated thru the Consumer Court.
Rajashekar. S
Mob – [protected] / [protected].
Mail – elite.[protected]@gmail.com.

I get this kindl of reply form your hand but still the problems is not solved by your hand and even I think you are not taken proper action and you closed this complain by any how.

I wrote so many e-mails to you even I took visit the same service centre twice and I ready to send my handset to you people if you provided me your local office address or your address., I will courier to you.

Sub:
ESN / IMEI No. [protected]



Hello Manoj,

Thank you for contacting Nokia Careline.

We understand that you are facing some issue with your Nokia device.

We know how important this is for you and we look forward to provide you with the necessary assistance.

As per our previous communication we would like to inform you that we have already forwarded your case to our concern department and we will get back to you earliest.
- Hide quoted text -


Your case ID is 1-[protected]

For further enquiries, please email us or feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.

Thank you for choosing Nokia.

Regards,

Ankit Mathur

Nokia Careline


[THREAD ID:1-5FPDSN6]

Dear Sir, I have purchased Brand New Nokia C2-00 Handset before fifteen days. I am having a problem when i am clearing all call log history two numbers are not getting erased from call log. when i am trying to delete again the message appears invalid selection. What should i do ? Please help me. Thanking You....

Dear Sir

I am given my mobile Service (Complaint: Camera Not Working) to Akshya Telecom, 36/A, Balaji Building Ist Avenue, Ashok Nagar, Chennai and Job Sheet No.[protected]/110820/24 dated 20.08.2011

I am sorry to inform you that I am not received proper reply from the above service centre for last 2 weeks with continuous follow-up

I request you to kindly confirm whether my mobile will get back or not after service

Please Confirm


Regards


P. Balamurugan
Mobile No [protected]

Hello Sir ,
myself kapil tanwar & i have repaired my nokia 5130 from your nokia care at bikaner for keypad problem . csh memo no is1922 & j.p. no =1418

my compaint is :
1- they told me the repair cost will be rs 750 but when i went to them to take my cell on[protected] , first of all they were un willing to give me bill then when i forced them , they asked me to pay rs 37 extra for VAT as initial the amount they told me was without vat n bill.

2.just after taking my cell it again started malfunctiong with same problem , i went to nokia care & ask them to repair it properly now this time jp no - 1511 & they asked me to visit on[protected]

3. when i visited them on 05-09-11 again they give me the cell with same problem

4. i again visited them next day & this time they won;t give me jp no & still my cell is with them .

please helo me or i will be complelled to file a suit . kapil ,cell no [protected]

hi .. i m priyanka .. i have a serious issue which really needs to be given importance .. i have deposited mi nokia n 86 since a year back to the nokia care AMBALA CANTT HARYANA ON NICHOLSON ROAD !! collected by MR. MANISH !! head of the nokia care ambala cantt !! d day i deposited it they said they will get it repaired wid in 10 days !!! then no communication !! frm their side !! then they said some additional charges !!! n then they said its irr-reparirable !!! and now its olmost a year m asking for mi cell phone n no response!!! is this the ethical policy the nokia has promised while selliung out their product !!! pure harassment !! to the customers ??? wat r the nokia heads doing !! jus sitting in the office n doing no job ???
y dnt u chk out n cordinate with the nokia care offices !! n make thm accountabel for wat they are doing ??
its is seriously a shame frm this type of brand !! i m so damn pissed that i wud surly convince mi peers to stop investing in nokia !! we do hard wrk n earn money not to waste on such phones !! i want mi celll phone bak else giv me the money that i spent !!! i[censored]r company possess some ethical values then do it !!! n will make sure that no one frm mi peers buy the low class n mortality brand "NOKIA" IN FUTURE !! WHICH HAS ZERO AFTER SALE SERVICE !! poor service !! poor product !!! poor staff !!! n poor brand image frm now onwards 1!!



very annoyed customer !!!
priyanka verma



job sheet number is[protected]

i have lost my cellphone in brij vihar Market (police station link road ghaziabad) on 12 august 2011.i am registered my complain in link road police station.i m working with the many media organisation thats why i am so afraid because so many famous reporter & ministry organisation mobile numbers in it..
Mobile set-Nokia 5233
IMEI NO.[protected]
Email [protected]@gmail.com

SIR

I HAVE PURCHASED NOKIA E6 ON 3/09/2011 FROM NOKIA PRIORITY PARTNER SUNSHINE RETAIL PVT LTD AHMEDABAD WITH INVOICE NO. RJ/02090/11-12 PAYMENT OF 15900/=

ACTUALLY I STARTED USE OF MOBILE FROM 5/09/2011 BUT I AM FACING PROBLEM THAT IN DISPLAY FOUND ONE DOT I ASKED TO FROM WHERE I PURCHASED THEY TOLD I HAVE VISIT NOKIA CARE CENTER I VISITED THERE AND THEY TOLD DISPLAY IS FAULTY SO NEED TO CHANGE AND ALL BE CHANGE UNDER WARRANTY

BUT SIR MY QUESTION IS I SPEND 15900/= AND WITHIN 2 DAYS O[censored]SE I AM FACING MAJOR PROBLEM LIKE DISPLAY NEED TO CHANGE AND ITS NOTHING MEAN AND ITS NO MATTER TO PURCHASED NEW MOBILE

I TOLD THEM TO CHANGE WITH NEW ONE BUT THEY SAID ITS NOT POSSIBLE

MOBILE IMEI NO: [protected]

PLEASE HELP ME CHANGE WITH NEW ONE


REGARDS
BHAGWANJI
[protected]

my problem with NOKIA- X2-01. I bought this set on 6th july 2011. Its IMEI NO- [protected]. my hand set suddenly got switched off. I gave this set to an authorized dealer of NOKIA CARE located at jayendraganz, gwalior.
They told me that there is a manufacturing defect in the set , so the set will be sent to the company. After 20 days they returned back my set , and said your cell phone is now ok. But just after 15 days it again got the same problem. i am very much frustrated by your product.

i hereby request you to please replace my handset or give my money back. i dont want to continue with NOKIA.

TO Date[protected]
Nokia Care Center
Dear sir
This is with reference to my complaint made to your consumer care center wide slip no.[protected]/110827/80 dated[protected] having problem in touch screen , which was not rectified . At first instance he was told that we will give the delivery with in next two days, which was extended further for three days, & even today they have not delivered my handset .Again they are buying time for another one week.
One more thing we want to share you that at this center they will not entertain customer seriously also they will not mention the delivery date ,In my case I had done forcely the delivery date after the wait of 35 minutes ,they simply said we can not mention the date & In 99% cases they will not give delivery date.
Also we have the same problem earlier, which was not corrected up to our satisfaction
Sir keeping in mind the problem arise again & again , we are requesting yourself to replace my handset to new one on immediate basis.
Hope you will do the same immediately otherwise my self will be forced to move in consumer court.
Regards
Manoj Kumar
[protected]
C/C----To pehredar @moneycontrol.com

TO Date[protected]
Nokia Care Center
Dear sir
This is with reference to my complaint made to your consumer care center wide slip no.[protected]/110827/80 dated[protected] having problem in touch screen , which was not rectified . At first instance he was told that we will give the delivery with in next two days, which was extended further for three days, & even today they have not delivered my handset .Again they are buying time for another one week.
One more thing we want to share you that at this center they will not entertain customer seriously also they will not mention the delivery date ,In my case I had done forcely the delivery date after the wait of 35 minutes ,they simply said we can not mention the date & In 99% cases they will not give delivery date.
Also we have the same problem earlier, which was not corrected up to our satisfaction
Sir keeping in mind the problem arise again & again , we are requesting yourself to replace my handset to new one on immediate basis.
Hope you will do the same immediately otherwise my self will be forced to move in consumer court.
Regards
Manoj Kumar
[protected]
C/C----To pehredar @moneycontrol.com

TO Date[protected]
Nokia Care Center
Dear sir
This is with reference to my complaint made to your consumer care center wide slip no.[protected]/110827/80 dated[protected] having problem in touch screen , which was not rectified . At first instance he was told that we will give the delivery with in next two days, which was extended further for three days, & even today they have not delivered my handset .Again they are buying time for another one week.
One more thing we want to share you that at this center they will not entertain customer seriously also they will not mention the delivery date ,In my case I had done forcely the delivery date after the wait of 35 minutes ,they simply said we can not mention the date & In 99% cases they will not give delivery date.
Also we have the same problem earlier, which was not corrected up to our satisfaction
Sir keeping in mind the problem arise again & again , we are requesting yourself to replace my handset to new one on immediate basis.
Hope you will do the same immediately otherwise my self will be forced to move in consumer court.
Regards
Manoj Kumar
[protected]
C/C----To pehredar @moneycontrol.com

TO Date[protected]
Nokia Care Center
Dear sir
This is with reference to my complaint made to your consumer care center wide slip no.[protected]/110827/80 dated[protected] having problem in touch screen , which was not rectified . At first instance he was told that we will give the delivery with in next two days, which was extended further for three days, & even today they have not delivered my handset .Again they are buying time for another one week.
One more thing we want to share you that at this center they will not entertain customer seriously also they will not mention the delivery date ,In my case I had done forcely the delivery date after the wait of 35 minutes ,they simply said we can not mention the date & In 99% cases they will not give delivery date.
Also we have the same problem earlier, which was not corrected up to our satisfaction
Sir keeping in mind the problem arise again & again , we are requesting yourself to replace my handset to new one on immediate basis.
Hope you will do the same immediately otherwise my self will be forced to move in consumer court.
Regards
Manoj Kumar
[protected]
C/C----To pehredar @moneycontrol.com

TO Date[protected]
Nokia Care Center
Dear sir
This is with reference to my complaint made to your consumer care center wide slip no.[protected]/110827/80 dated[protected] having problem in touch screen , which was not rectified . At first instance he was told that we will give the delivery with in next two days, which was extended further for three days, & even today they have not delivered my handset .Again they are buying time for another one week.
One more thing we want to share you that at this center they will not entertain customer seriously also they will not mention the delivery date ,In my case I had done forcely the delivery date after the wait of 35 minutes ,they simply said we can not mention the date & In 99% cases they will not give delivery date.
Also we have the same problem earlier, which was not corrected up to our satisfaction
Sir keeping in mind the problem arise again & again , we are requesting yourself to replace my handset to new one on immediate basis.
Hope you will do the same immediately otherwise my self will be forced to move in consumer court.
Regards
Manoj Kumar
[protected]
C/C----To pehredar @moneycontrol.com

I went to 2 of Nokia Cares in Ahmedabad, Gujarat today with my query that touch pad of my Nokia C6-00 is not working.
They said I will have to replace touch pad of the same phone.
BUT NONE OF THOSE BOTH NOKIA CARE HAD THE PART TO REPLACE.

I TOOK CONTACT NUMBERS OF OTHER 6 NOKIA CARES OF AHMEDABAD BUT NONE OF THE NOKIA CARES IN AHMEDABAD HAD THE PART, AND THEY SAID IT WILL TAKE 15 DAYS TO GET IT DONE.

THIS IS DAMN BAD OF NOKIA.

On 22nd august i went to nokia service center,sonepat regarding my nokia 5250, as its display was faded and non functioning of hansfree jack.I submitted my handset to nokia on 22nd august and they said we'll not repair ur phone and will give u NOKIA5233 against it.but i want my handset to be repaired back or a new 5250 against it,i dn't want 5233 as i purchased my handset for 7800 rs and market price of 5233 is just 5700rs and my 5250 is still with the nokia service centre,i have nothing with me.So, i want fair justification ,either return my handset by completely repairing it or providing me new 5250 against it and if nokia fails to repair mt handset then provide me other handset of 7800RS as it was the money paid to NOKIA at the time of purchase.i would be thankful to you.