Nokia India Complaints & Reviews

Dated 22/09/2011
I am Rajnish Bhola Cell no [protected], owning a NOKIA N 900 phone , few days back started with the problem of no ring tone in the incomming calls only, auto switch off and on of the software at any time , not able to delete the loaded videos files and add the same.
I went to Nokia care at M/s Micronas Telecom, c-4, sector 2 noida, contact no[protected] / 4287545 incharge mr neeraj cell no [protected] and deposited the hand set for software reloading after a complete format vide the service job sheet no[protected]/110920/3 on 20 th sept 2011 at 9.53 AM, they told me the time till evening, when i enquired i was told that they have kept the phone under observation and will revert me the next day. on 22 nd sept 2011 i did not got any revert, so today i called up tham and asket when can i get my phone, they told me that they are not able to solve the issue and they will be sending it to the factory at Badar pur border delhi and i will have to pay a charge of Rs 8000.00 for the software re loading.
When i asked them to give me the breakup of the such high charge only to format and reload the software , they are refusing to tell the reason for the same with an excuse that i must have got a CD along with the hand set to which i was astonished as in had purchased the hand set from the NOKIA priorierty NOIDA and i did not received any such CD in the BOX. Mr Neeraj told me that this is the standard rate of reloading the complete software that includes alo the hardware cost, Sir My Quiery as a customer is why cannot i get the information of the breakup of the charges that you charge, for this i have already made a complain at the customer care vide complain no 1/[protected] on 22/09/11 at 11.45 am approx.
Kindly help me to resolve the issue at the earliest at a resonable genuine cost as my phone is out of warranty and is of great importance to me.As you can understand the unneccessarry delay in the issue would force me to take further hard steps which would bring a bad name to a reputed company like NOKIA.
I would appreciate an early responce and action from your end.
Regards,
rajnish Bhola,
cell [protected]

I had bought Nokia c3-01 the touch and type mobile from Dubai. The touch stopped working in a month. So was in India and in India the warranty does not holds good which realised when I went to Nokia Customer care in RT Nagar. And they charged me 1650 rupees for the servicing where they changed the touch screen stating that it was faulty. Accepted. Now within a month again the mobile went the same way. and again took the mobile to the servicing area. But now the mobile they were not ready to repair. They kept the mobile with them for 4 days and returned the same. Still I am facing the same problem. I now do not believe in the servicing from Nokia Customer Care. Everytime I go there they say there is no problem and in their presence itself the mobile won't be working. My num is [protected]. Imei num is [protected].

Please take this as a complaint and take action on it ASAP.

Thanks

i have purchased nokia E7 worth Rs.25,500 on 12th of september from kolkata,nokia priorty from c.i.t road and i m facing lots of problem in the phone and i also went 2 nokia care in moulali kolkata,they kept my phone for 2hrs and they said they have solved the problem but they have done nothing with my phone and again i m facing same problems and nobody is helping me...plz help me out what should i do?????

I am Aman Chahar currently studying in Dehradun. My Nokia 5233 was having a problem of power. It is not getting switched on. I went to Nokia costumer care dehradun and told them about the problem in handset. then they provided me with the jobsheet and said that contact after 4 days. i contact them after four days then they told me we have ordered an IC and it is coming from Delhi so you have to wait for 9 days. then after 9 days I call them and they told me that your handset is damaged and you can take it back. then when i went to collect my handset I found that everything in the handset is tampered. Its IMEI number sticker is also tampered. then I found screws of motherboard are also missing. when I ask them that screws are missing then they said to me that you give the set like this way only. what the hell i will do with those two small screws? Are those made up of gold that they can be sold in the market?
then when i show the my handset outside in shop then the shopkeeper told me that this handset cannot be repaired because everything is ruined. Even those Ic which should be touched are tried to be repaired.
is this the way Nokia treat the costumers. Nokia should take care of people working under their company.
I will never ever buy Nokia handset again. and same thing i told my friends.

I purchased a Nokia E52 model phone about 10 months before. All on a sudden, without any reason it stopped working. (not becoming 'on')

Since it is still under warranty, given to local supplier 'MOHSIN HAIDER DARWISH LLC' for checking and repairing.

Keeping the phone for 3 days with them, they claimed that water is gone in, so warranty repair is not possible. But I was sure no water gone in. They confirmed that they can show the water. (I was surprised how the water can remain inside the phone for 3 days!). I went to their show room to see the water. But that time they said, not water some chocolate has gone in, and they showed some brownish thing inside the phone.(but, being a diabetic patient, I never take any chocolate or sugar content!!!). So due this reason, warranty replacement is not possible they says. Still I said, please repair and I can pay the repair charges. Now they are saying that it is beyond repair!!!!! It quite surprising to me. A company representative for NOKIA can do this to a customer????

My contact No. is[protected]

I've purchased X7 from The Mobile Store - Avadi, Chennai on 25/07/2011.Invoice No : TN/02398/00099/4060 dt. 25/07/2011. IMEI NO: [protected]. The phone became dead on 01/09/2011. I gave it to Nokia Care - Evening Bazaar Road, Chennai, after servicing they returned it to me on 08/09/2011 and when i asked about the problem , they didn't inform me. The mobile worked nicely for 10 days. But yesterday if became dead again. I can't charge or switch it on. I've not even used the mobile for 50 days and within this short period the phone became dead 2 times. What to do now whether it will replaced or not.

DEAR SIR / MADAM
l have purchased nokia c6 from RAKHIWALA CHENNAI PH. NO[protected] /[protected] on secound week of june 2011 but it is not working well if battery dis charge fully cell closed fully like dead and charger also dose not work , full function closed I have given for repair on 8/8/2011at NOKIA CARE SILIGURI , SEVOKE RD. (W. BENGAL) PH. NO.[protected] my job work sheet no . is[protected] / 110808 / 24 . But they are not responding to me they always say that the mobile has beeen sent to factory for repair so come after 1 week on 15/09/011 i again visited there and they answer that come after 1 week .I think they cannot repair so they are harresing to me so please do some thing about the problem as soon as possible i have waited for so long time
So please can u solve my problem how many weeks i have to wait
I think gurrantee period of 1 yr will lost in repairing centre
I think the cell has great problem so please arrange me for new cell
I have given the set at siliguri (w.bengal) nokia care centre cell no. is [protected]
So please can u talk to them that if repairing is not possible plz arrange for new set
PURCHASED ON SECOUND WEEK OF JUNE 2011
Thanking you
RAJ KUMAR

Re:- Replacement of Nokia C2-03 Black colour Sr.No-[protected]
To
The Senior Manager (Customer Care)

Sir,

Re:- Replacement of Nokia C2-03 Black colour Sr.No-[protected]

This is with regret i have to inform you that my set has developed problems the day it was purchased from, it first developed problems with the screen touch and with the keys as well, took it to nokia care they fixed the problem and deliver it to me after 10 working days said it would not occur again. The day when I dot the phone back after a couple of hours it’s keypad and another buttons of the phone was not working.
Doing a job in a reputed company its not possible for me to visit nokia care every day. And having such problems daily it is creating harassment to me and my work as I am not able to use the mobile phone and my work is totally based on it.
I am sure that a faulty set has been given to me and i have lost the trust in the current handset. The Product code is 059K4Z2.It has been currently given to the Vision Care at 1/1, hardutta Rai chamaria road, howrah and the Job Sheet no is[protected]/110917/9. Since we have purchased the phone at a very dear price, we expect full value for our money and ask you to replace the set at the earliest. Also ensure that such problems do not creep up in future and that our faith in Nokia remains undaunted.

In anticipation of your prompt response,

Thanking you,

Yours faithfully,
Gaurav Lakhotia

my phone is nokia 1202 type rm-43a, i want to restore factory setting but it not taken the restory setting password 12345

model- nokia 1202
type RM-43A
SERIAL NO-356201/00/503194/7
code-0563380

contact no-[protected]
mail [protected]@gmail.com

I am P.K.Renu. I bought nokia e6 phone on 14-Aug-2011(invoice no.-2862). Phone starts hanging on 24-Aug-2011. I went to Technocare(nokia care) Jawahar nagar kota on29-Aug-2011. I collected my phone on 5-sep-2011.Phone still show SYSTEM ERROR. From 5-Sep, I have visited nokia care about 10 times. I have called nokia care & nokia head office about 100 times, but nobody solve my problem. IMEI NO.-[protected]. Job sheet no.-....110829/14, ........110916/3 etc. Please help me. It becomes irritating for me.

[protected]@ovi.com dont reply even a single time regarding to my problem
I am Using C7-00. Very Bad experiance After symbian anna update... My PROXIMITY SENSOR giving me a problem during incoming calls. The screen is black during incoming calls.
I also went to nokia care 2 times but they just re-install my software but NO RESULT.
I am Facing very much bcoz of this problem

On 13/09/2011 i again went to Nokia care centre and i asked them to check my cell phone again. but they didn't give any single minute to my cell phone. they again said to me to reinstall the software but when i told them that the software has been already installed twice. and problem was not solved. without checking my cell they told me that they will send my cell to the head office.
Problems:
1. when i talk to someone for two three minute, and if any call is on waiting then screen doesn;t light just shows only black.
2. When my cell is in standby mode in pouch, any incoming call comes then there is no diplay...
3. Sometime it works perfect
4. This problem came just after symbian anna update. before that it was working properly

Details
IMEI NUMBER: [protected]
Job Sheet Number:[protected]/110902/35
Nokia Care address: Music planet, SCF71-72 BASEMENT, SECTOR 15 MARKET, FARIDABAD 121001 (HARYANA)
CONTACT NUMBER: [protected]

WAITING FOR POSITIVE REPLY
THANKS
ANUJ

I am the owner of Nokia phone 6303i bearing IMEI #[protected] purchased on 24.07.10 from Nokia Priority.

In the first week of July this year I found that the battery back up remained only for shorter period even after charging it full. This problem was brought to the notice of NCC (Nokia customer care) located at F-12, Bhagat Singh Market, Connaught Place, New Delhi on 09.07.11 and I was asked to hand over the cell for checking. I got the cell back on 11.07.11 and was advised to change the battery. I purchased a new battery but still the problem was not over. In the meantime I checked my old battery by using it in my cousin's same model and surprisingly it worked in it continuously for two days. It confirmed that NCC had not actually checked my cell properly.

Next I went to NCC registered by the name of M/s Star Communication, 488/5 Near Nanki Gurudwara, Dilshad Garden, Delhi (Email: [protected]@nokiacareindia.com) on 24.07.11 to get this cell checked again and apprised them about my earlier experience. As it was the last day of warranty I asked the official there if I could extend the warranty for another one year to which he asked me to deposit Rs.565- in cash which I paid at the same time.The job sheet number alloted to me was[protected]/110724/11.

The cell was returned to me after a gap of 19 days on 12.08.11 with the assurance that the problem had been repaired properly and there would be no such problem in future as well. Simultaneously amount of Rs.565- was returned to me by the official there saying that renewal of warranty has been refused by their head office without giving any reasonable reason. Trusting the people there and with a hope that my instrument might have been repaired I calmly took the cash and got my cell back. But I regret to advise that when I checked the cell at home I could find that it had been returned to me without getting the fault repaired.

As NCC remained closed from 13.08.11 till 16.08.11 therefore I visited the centre again on 17.08.11 to ask them why they acted in such an unprofessional manner. Now I was asked to hand over the cell to them under 'NO WARRANTY' and was told that the set would be repaired but I would have to bear the expenditure of minimum Rs.980- on account of repairing. When I protested that why it was not repaired within the warranty period everybody at NCC showed their helplessness in this regard. I did not give the instrument to them at that point of time.

Feeling very upset I called Nokia Careline at 30303838 on 18.08.11 and spoke to one gentlemen Mr.Jio who patiently listened to my problem and assured me that necessary action would be initiated in this regard. He logged my complaint under reference No. 1-[protected] and further assured me that they would get back to me soon.

I received a call from Mr.Ashish from Nokia careline on 19.08.11 confirming that matter had been taken up with the respective NCC and they would contact me soon. Upon receipt of phone call from NCC at Dilshad Garden to deposit the set there for necessary repairs I gave the set to them on 27.08.11 under job sheet No. A878 and I was told that it would be repaired by their engineer there only. I contacted the centre to know about the status of set and I was told that I would have to shell out Rs.2400- approx to get it repaired.

For God's sake please tell me what my fault is. We are using seven Nokia phones of different models in my family only because of our trust in the brand and fortunately I never had to face such an embarassment earlier. I am writing this mail to you as I have got fed up with the false promises made everytime by the staff at NCC and I feel that I am being punished for no fault of mine.

I request you to please look into the matter on priority and either get me this phone repaired without any charge, as the problem had cropped up during the warranty period but it was not actioned with sincerity and expertise, or replace this phone with a new one.

Hope to receive a positive response from your end soon.

I had bought NOKIA X7-00 Model 20 days back. Somehow, the SIM Tray got lost the very next day. When approached the Dealer for the SIM Tray, he said it is not available in the market and suggested me to contact NOKIA CARE. I called almost all the NOKIA Care in Kolkata and everywhere got the same response that it was not available as the Model is launched only 3 months back.
Finally i wrote to Online NOKIA CARE ( Case ID 1-[protected]), and got the response to check with the Nokia Care Centres. I informed him that i had called all the Centres, then the person suggested me to visit all the Centres.
Finally, i wrote to him that if i dont get the SIM within 1 day, then to return my money back. Then there was a call from NCC Moulali, Kolkata and he introduced himself as the proprietor. He assured me that the same will be available in 2 to 3 days i.e. by 12th or 13th september. I also wrote to Nokia Care Europe and got the reply by a gentleman that due to designated jobs, i only can get the solution from Nokia Care India and he gave me the contact details of Nokia Head Office at Gurgaon. I called on the no. so many times but to no response.
The proprietor of NCC Moulali is also not responding.
Now, this phone has become a headache for me. I never expected such from a company like NOKIA whose handsets i have been using since 9 years.
I request you to do something. Either i get the spare part or get my money back as this is a premium model of NOKIA.

To
The Sr.Manager (Customer Care)

Dear Sir,
I would like to inform you that the Nokia handset Model No.N96 is totally dead from today i.e. 16.09.2011. The said mobile set was serviced from authorised care centre for Nokia Mobile Phones M/s AM Mobile Telecom Pvt. Ltd., Punjab House, P-39, Princep Street, (opposite Orient Cinema), Kolkata - 700072 amounting Rs.2207/- After servicing the set facing minor problem resulting which is totally dead today. We again contacted the care centre today and they demanded again Rs.1200/- for servicing. What type of service they had provided to me before?
My request to you please look into the matter and give affirmative response to this complaint.

Regards,
B.C.Munshi
bc.[protected]@utkarshindia.in

Dear Sir/ Madam,
I had purchased one E-7 one month before and getting lots of problem in this set, In my set all the time it Hangs and i have to switch off it and then again switchonn it. and the line disconnect regularly. Sir i am using Nokia Sets only during my Mobile Life I had always used Nokia Set and now also I have E 63, E71 with me, so i am in much trouble with this set.
Please solve this problem.

I purchased a nokia handset Model C5-06 and with in two months the touchscreen stopped responding so i went to noika care and it's been a month they r not even telling where my hand set is and as it is under warrenty period it should be changed and a new hand set should be given bcos even after repair it will have the same problem .so this a shameful act in the name of nokia and PEOPLE TRUST NOKIA FOR THE BRAND AND THE AFTER SALE SERVICE
BUT I SHOULD SAY THAT NOKIA IS NO MORE INTERESTED IN CUSTOMER SATISFACTION AND NO ONE REALLY CARES ...........
THIS IS PATHATIC SERVICE ON SUCH A GUD BRAND NAME ON WHICH
PEOPLE USE TO TRUST ......NOKIA IS BREAK PEOPLE'S TRUST
NOT GUD FOR THE COMPANY ..BCOS THIS WAS MY LAST MISTAKE TO BUY A NOKIA HAND SET................

Dear Sir,
My Nokia phone 5310 Express Music had display problem, for which i went to nearest Nokia Care at our District Jharsuguda on dt- 30.08.2011. The attender Customer support reported me that the phone's display is going blank , it may be due to some minor problem which may cost Rs. 300 otherwise it will cost Rs. 1950 for changing the display LCD. I agreed to it and given my phone for repair. It was conformed by me to change LCD if required and after all the problem was solved. but while returning the phone after all formalities i found that there are some scrap / dust is present behind the screen. I on a later date - 12.09.2011 went to the same but they said me to wait for about an hour and then replied that there is some dirt and we will open your phone on your risk, I agreed to it too, but they said that the phone will get damaged, and went on giving lots of excuse, after disappointment i returned back and i felt to knock to some lawful door for my solution. I am left out with a phone whose display is with dirt inside and also a side cabinet panel lock was also damaged. If the nokia care is charging bureaucratic rates why they not providing standard services. hence i report the service at nokia care is very poor and needs to be reported.
The name of the attending representative of Nokia care id YOGESH, My Job sheet no. is - O 25520


P. Sampat Ganesh
Mb- prefix - 0 for outside state.

Dear Sir,

I am using last 2 years nokia 3500c handset.
Last 3 months my phone message me to memory card not formated formate now,
in opening the gallery. I am 2 time change the memory card, one time change the memory IC but my phone not repair..... please advise me........

please do the needful......

thanks,

vijay rajurkar

dear sir,
i request to you that please check the availability of nokia model c2-02 in white-golden color. in my city bharuch there is only one nokia priority dealer and i visit it for get my mobile color which i will wanted to buy for last one month but no availability of my desire color so i can not buy it. i request u to that plz note it and i want to buy my cell very soon so please supply the stock of that color please .

thank you i hope u take action as soon as possible.

we have purchased a nokia E72 in november 2010.It is still within the garantee period. Past two months yhe handset is getting switched off even with full charge.All the other functions of the phone are proper when the handset is on.The phone has neither been dropped on surface nor in water....still when I took the handset ti nearest nokia service center they said there is moisture in the set...so the lcd has to be replaced with a charge of 2500/- though it is within the guarantee period.Please suggest me what to do next as the cause they have put forward sounds very vague.