Nokia India Complaints & Reviews

Respected Sir,
I am Anshul Gupta,resident of Rajpura.I purchased my handset(NOKIA N900).after few months I faced some problems regarding the charging of the handset.I approached Nokia Care Centre,Chandigarh(adress mentioned at the end) on 11th june,2011.They told me that they would need to resolder the charging point and they would repair it out of warranty i.e. I will have to pay for it.I submitted my handset. I was not provided with the jobsheet.They told me that they would deliver the handset within 4 hours,so there was no need of jobsheet.
After my handset was repaired, i asked them for the bill.They replied "There is no bill.I[censored] face the same problem within one month,then contact us,we will repair it free of cost".These were the wordings of the NOKIA CARE AGENT(Mr. Bhupinder Singh).
The very next day I approached them because neither my camera was working nor my memory card slot.I complained them that my camera nad memory card slot were working before I submitted my handset.they said “they don’t know anything.this is hardware problem.they wont repair it.”
I showed my handset to NOKIA CARE CENTRE,Rajpura.They opened the handset infront of me and showed me clearly that while soldering they have cut the connection of the the plate(which contained memory card slot,flashlight,camera and sensor) from the motherboard).This wont work thereafter and cant be repaired.Moreover there were soldering marks all over the board which clearly showed the negligance of the engineer who repaired my set.The caps were also missing.I am really harassed by them.I visited them 5-7 times but no action has been taken yet.I complained to the NOKIA CARE HEAD OFFICE but still no action has been taken yet.Its been 2 months that I am being harassed very badly.Please take some action.I feel really helpless by this time.
This is the address of the NOKIA CARE CENTRE who has damaged my handset.
NOKIA CARE
SCO 2433-34
SEC- 22 C
CHANDIGARH
[protected]

Thanking you.
Yours sincerely,
Anshul Gupta,
#43,Gurunanak Colony,
Rajpura,
Patiala,
Punjab.

ON 14TH AUGUST AT 5.20 PM I REGISTERED MY NAME IN THE COMPLAINT REGISTER SL.NO.26 -JAYANTA SRIVASTAVA AND WAS ASKED TO WAIT. I WAITED UPTO 6.15 PM AND WHEN I WAS TOLD THAT MY TURN HAS COME, I ENTERED AND THE HON'BLE LADY AT THE MAINTENANCE COUNTER JUST TOLD ME THE TIME WAS UP.

IS IT PROPER ? AFTER KEEPING ME WAITING FROM 5.20 TO 6.15 PM .

FOR YOUR, I.E. NOKIA 'S INFORMATION WE IN EMAMI PREFER NOKIA FOR OUR CORPORATE REQUIREMENTS.

THANKS,

HOPE IT DOES NOT HAPPEN WITH OTHER CUSTOMERS.

SINCERELY,
J. SRIVASTAVA
DGM(ADMN.& LEGAL)
EMAMI PAPER MILLS LTD.
BALASORE-756020

HELLO SIR,

I HAVE PURCHASED BRAND NEW NOKIA C7 FROM SPICE HOTSPOT MOBILE SHOP-MALLEWEWARAM ,BANGALALORE.

FROM THE DAY ONE I AM HAVING DISPLAY PROBLEM COLOR ISSUE .

THE BLACK COLOR ON SCREEN PICTURES(HIGH RESLOUTN) IS SHOWING PURPULE COLOR .

THERE ARE SOME SHADES OF PURPULE COLOR, BLACK COLOR IS NOT PERFECT .

LOTS O[censored]SERS COMPLAINT ABOUT THIS ON NOKIA FORUM .

KINDLY REQUEST TO NOKIA COUNTRY SERVICE HEAD TO TAKE CARE OF THIS BIG ISSUE FACING ON THIS PARTICULAR MODEL C7 .

WE WANT FULL MOBILE REPLACEMENT ON THIS CASE , ITS A DEAD ON ARRIVAL CASE. WE DONT WANT DISPLAY REPLACEMENT .




THANK YOU
REPLY TO:

ARUNKUMAR.B.N
ARUN.[protected]@GMAIL.COM

Dear Sir/Madam

I have purchase a nokia c6 handset from nokia priority dealer at main bazar baramulla but after 2 hours my phone will restart automatically and camera not working properly & phone restart while using gprs and when i call to someone phone automatically hang and when call recieve or disconnect then phone will work not working properly and net speed is very poor when use
i have purchase set on[protected] form bhat electronics priority dealer of nokia
request is that plz replace my handset from nokia care center baramulla [censored] not replace or contact me then u will be responsible for all damage of nokia care center baramulla

yours Faithfully
Aabid Sharief
R/o Khawaja Bagh Baramulla
contact no:- [protected],[protected],[protected],[protected]
contact me within 24 hours otherwise i will start my work

Dear sir/Madam,

Since 1999,i am using nokia mobiles without any problem but recenly i bought new Nokia mobile on 30 /07/2011.
Bought from:Poorvika Mobile Shop at vellore.
Model:C6-01
Serial Number:[protected]
Product code:059C1C2
Type:RM-718
Rs.13,600
The Mobile has the following problems
1. Battery Backup is very worst.It is not performing as per specification which is given in Website & Guide Book.
BL-5CT 1050 mAh Li-Ion battery
Talk-time (maximum): GSM up to 720 min & WCDMA up to 290 min
Standby time (maximum): GSM up to 420 h & WCDMA up to 380 h
2. it is getting hot while using of mobile.

The mobile has lot of facilities & application but how can we avail the same without battery backup.

I am fully depressed & not happy with the C6-01 Mobile,so i request you to replace the C6-01 with some other model as my wish for your customer satisfication.I will pay remain amount, if it more than this.

I am facing problem & getting depression on daily basis from date of purchased .I dont want to run my life with this problemetic model mobile.Kindly do the needful.

Thanks & regards
D.Rajkamal
No.38.V.A.K.Nagar
Arni-632301
[protected]

I have a nokia C2-00 with me. The problem that I am facing is as follows-
Whenever I receive a message it shows incorrect timing.for example if a message has been sent at 5.30 pm and i received this message at 9.30 PM it shows message received time 9.30 PM instead of 5.30 PM. it shows the message time which is set on phone. My time setting is correct GMT+5. plz!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! solve this problem.

I have a nokia C2-00 with me. The problem that I am facing is as follows-
Whenever I receive a message it shows incorrect timing.for example if a message has been sent at 2.30 pm it shows the message time as 7.45am.I have called up nokia care regarding this.They have asked me to go to menu>setting>date & time and change the-Auto-update of time as-OFF.Then restart the phone.
I did the same, but even then whenever I receive any message the time shoing in it is still improper.I have also tried restoring factory setting, but even that didnt work. My current time setting is GMT+5, but problem is same. kindly solve my this problem.

My NOKIA 5530 mobile phone was not working. I took the phone to Noika Care Service Center Amritsar.
After one week they told they can't repair the phone, also they refuses to replace the phone that was still in warranty. They told me to take unrepaired phone back.

Who is responsible for product service and support.

TO ,
THE NOKIA INTERNATIONAL PVT LTD


SUB:-FAULT IN NOKIA C6 MOBILE AND INCOPRATION BY NOKIA SERVICE CENTRES


SIR ,
I HAD PURCHASED A NOKIA C6 MOBILE IMEI NO. [protected] DATE 26/12/2010 FROM A SHOP IN JHANSI NAMED NEW KANCHAN RADIO, IN A COST OF RS. 12800; AFTER NEAR ABOUT SIX MONTHS ,DATED 24/6/2011 MY MOBILE WAS NOT SWITCHED ON, THEN I WENT TO NOKIA SERVICE CENTRE OF JHANSI ,SITUATED AT MODI TOWER ,ILAITE CHOURAHA , JHANSI, THEY TOLD ME TO INQUIRE AFTER TWO DAYS ON THE GIVEN MOBILE NO. IN THE SERVICE JOB SHEET PROVIDED BY THEM ,AFTER TWO DAYS WHEN I CALLED TO THE GIVEN NO. ,THE NO. WAS SWITCHED OFF,
THEN I WENT TO SERVICE CENTRE AND ASKED ABOUT THE MOBILE HANDSET AND THE PHONE NO , THEY REPLIED ME THAT YOUR MOBILE WAS DEAD AND IT HAD BEEN SENT TO ANOTHER SERVICE CENTRE TO REPAIR AND COME AFTER TEN DAYS ,THEY REPLIED ME ABOUT GIVEN NO. THAT NOW A DAYS PHONE IS NOT WORKING PROPERLY.
AFTER TEN DAYS WHEN I AGAIN WENT TO SERVICE CENTRE THEY TOLD ME THAT YOUR MOBILE COULD NOT BE REPAIRED AND IN PLACE OF THAT MOBILE THEY PROVIDED ME ANOTHER NOKIA C6 MOBILE IMEI NO. [protected] DATED 6/07/2011 ,
AFTER FEW DAYS I AM TRANSFRED FROM MY SERVICE TO KANPUR FROM JHANSI , AFTER A PERIOD OF ONE MONTH ,THE NEW PROVIDED NOKIA C6 ' s TOUCH SCREEN IS NOT WORKING ,SO I WENT TO NOKIA SERVICE CENTRE SHOP NO. 301, 302 EXPRESS ROAD MALL ROAD KANPUR ,THEY PROVIDE ME JOB SHEET NO. 5486,DATED 8/08/2011 AND TOLD ME TWO INQUIRE AFTER TWO DAYS ON THE GIVEN NO. ON JOBSHEET[protected],2333636) ,AFTER TWO DAYS (MEANS TODAY) WHEN I CALLED AT11:00AM ON THE BOTH NO . FIRST ONE IS SWITCHED OFF AND SECOND ONE IS OUT OF SERVICE, THEN AFTER I WENT TO SERVICE CENTRE THEY AGAIN REPLIED ME SAME AS THE JHANSI SERVICE CENTRE HAD REPLIED ME AND TOLD ME TO COME AFTER 10 DAYS WHEN I ASKED WHY THESE MOBILES ARE NOT WORKING PROPERLY ? THEY REPLIED ME THAT MOBILES ARE JUST MACHINES .
IF NOKIA IS JUST PROVIDING US MACHINES THAN WHAT IS THE BRAND VALUE OF NOKIA ,CHINESE MOBILES ARE ALSO IN THE MARKET AND THEY ARE ALSO PROVIDING US MACHINE ,IF WE PURCHASE A CHINESE NOKIA MOBILE OF RS3500 THEN WE GET MORE FUNCTION THAN A NOKIA MOBILE AND IT WORK LONGER THAN MY NOKIA C6.
THAN I MEET WITH MANAGER MR RAKESH GUPTA AND ASKED THE SAME QUESTION THAN HE REPLIED ME THAT ASKED TO JHANSI SERVICE BRANCH WHY THEY HAD PROVIDE YOU SUCH A REPLACEMENT .WHEN I TOLD HIM TO ASK YOURSELF AS IT IS YOU INSTITUTION THEY REPLIED ME THAT THEY CANNOT,
IT IS VERY DIFFICULT TO ME COME AGAIN AND AGAIN SERVICE CENTRE TO LEAVE HIS JOB,
I AM FED UP WITH NOKIA AND IT LOOK LIKE THEY ARE EXPLOITING ME MENTALY AND ECONOMICLY
BY PROVIDING THESE TYPE OF HANDSETS ,NOKIA IS JUST PASSING GURANTEE PERIOD AND AFTER 1 YEAR NOKIA WILL NOT RESPONSIBLE FOR THESE HANDSETS,
THEREFORE, I REQUEST NOKIA INDIA TO TAKE A PROPER STEP TO SOLVE MY PROBLEM ,SO THE BRAND VALUE AND COUSTMER SATISFACTION REMAIN WITH NOKIA.
OTHERWISE I THINK ABOUT OTHER LEGAL ASPECTS WHICH PROVIDE ME CONSUMER RIGHTS AND STOP THESE TYPE OF EXPLOITATION.
THANKING YOU,
DEEPAK SINGH,

I have purchased a Nokia x - 6 IMIE No.[protected] from Sai Electronics , shop no.28 , Dilshad Garden , DELHI - 95 ON 11.11.21010 . On 09.08.2011 ,my set was not working so I went to show my set to Mr.ADISH , LAJPAT NAGAR NOKIA CARE , COUNTER NO. 2, TOKEN No.A112 / 4.00P.M. / 09.08.2011 . My set is under warranty period but he told that the set has been opened as a screw is missing and hence you are not entitled for warranty . I told that I don't know about the missing screw because it is the first time when I have come to any mobile care shop for this set and I didn't know whether it was missing at the time of purchase itself . He refused to attend it and told that you may better send send it to GURGAON for attending the complaint . His behaviour was also rude to me . KINDLY TELL ME HOW BEST MY COMPLAINT CAN BE ATTENDED TO . Varun sharma

To
The Care Manager,
Nokia India Pvt.Ltd,
SP Infocity,
Industrial Plot #243,
Udyog Vihar,Phase I,
Dundahera,Gurgaon-122016,
Haryana,India.


Dear Sir,

Sub: NOKIA HANDSET COMPLAINT Reg. Model No- X3.

Iam K.Unnikrishnan,working in Instrumentation Ltd,Kanjikode(Govt. Of India Enterprise). I have purchased a Hand Set from your Nokia Dealer Palakkad,Kerala on 16-08-10 worth Rs. 7100/. After two months I found some problem in clarity wise while in-coming calls. I approached your Authorized Service Centre and I registered my complaint on 19-02-11. After servicing they returned the set on 01-03-11,but i was not satisfied after the service. Ofcourse I was using the same hand set. Again the same problem arised and again I approached the dealer on 16th April,2011. They have done some repair/service and returned my set. At that time also the problem was not fully rectified. I have mentioned my complaint in the hand book of in the service centre on the same day. From to-day[protected] the hand set is suddenly stucked/hanged.Now my handset is handed over to Nokia Care and the job sheet number is[protected]/110809/73. I found different types of complaints in new modelhand set(Latest Model)within the Guarantee period. I suspect some major manufacturing defect in my hand set. Being Iam a middle class family member i have purchsed this model worth Rs.7100/- which is higher than other manufacturers, because Nokia is very familiar in Hand set mfgs. I hereby request your goodself please to solve this problem permanently by replacing the set at the earliest.

Thanking you, I remain

Yours Faithfully,

(K.UNNIKRISHNAN)

'Kannampariyarath House'
Ullas Nagar,Chedayankalai,
Kanjikode(west)-678 623
Palakkad-kerala
cell no.[protected]
c.c to Nokia Care,Palakkad



KANJIKODE
[protected]

To,
Senior Customer Care Manager,
Nokia, India
dear sir,
JOB SHEET NO[protected]/110704/71

I had submitted my mobile at 4/7/11. phone model Nokia X3-02 (touch and type) to Nokia Care ,olympic road ,jodhpur.for repairing of the mobile .i have purchased a new mobile and it got technical problem and they said that they will give it to head office noida but,it has been past a month and they have not given my phone .they always say that the phone will come from noida in two days.it is the worst service i had ever experienced.
i never expected this from nokia.This is somthing that is not expected at Nokia's service center take place, I have heard that they do monopoly at Nokia Care but this somthing one cann't expect this.

I want Nokia Care to take proper action in this. Otherwise I resserve all my rights to take appropiate action aginst Nokia Care, JODHPUR(Rajasthan) India, in appropiate court.
thank you
175,subhash nagar ,palroad ,jodhpur
JOB SHEET NO[protected]/110704/71
NAME-Hemant Choudhary
PHONE NO-[protected]
DATE-9/8/11

Hi,

I bought my Nokia mobile phone 6303 Classic on April 2010. I had some issues with using the phone on January 2011 and I sent my mobile to Nokia care centre for getting my phone repaired. They replaced my mobile with a new Nokia 6303 classic and I also extended my mobile phones warranty for 1 year on 21st January 2011 (Receipt Enclosed). Currently my mobile again started to have some problem with network and when I went to nokia care centre to get it checked they told me that my mobile phone was not in the warranty period. I am attaching all the bills and documents that state that I have an extended warranty for my phone. Can you please check what might be the issue because of which the nokia care executive denied that I don’t have a warranty on my phone and I will have to pay him no matter what. Please solve my issue as soon as possibe and update me with the same as I am facing too much problem due to this issue and I had to make calls for getting this issue sorted out. And the nokia care executive didn’t try to help me at all even though I had all the receipts mentioning that I had an extended warranty for the period of[protected].
Thanks,
Supriya

nokia smart phone model c5 yet in warranty having complaints of heating of handset low battery back up of 1 hr - 2 hr send in costomer care 3 times change my handset or return my money back dant have time to submit my handset again and again or finally have to register an fir in consumer court for cheat on monday i have submited my handset in nashik nokia care centre i want my complete solution

Hi,

I have purchased a Nokia BH-503 A2DP Stereo Bluetooth Headphones from Rediff Shoping.com. I have just received the Product. Way Bill no [protected] and Referance no 17354733. Order No 6586449. The Product I have received is not wroking.

Below are the Details of the Vendor

Product Title: Nokia BH-503 A2DP Stereo Bluetooth Headphones
Vendor name: Circonia
Contact Person: Ramesh Rane,Ramesh Rane
Phone Number: [protected],[protected]
Address: 416, Daulat Bhavan, 407,407A Kalbadevi Main Road, Opp Bhaangwaadi Kalbadevi,Mumbai - 400002,Maharashtra,India
Email Id: customersupport1.[protected]@gmail.com,[protected]@gmail.com

Could you please let me know how do I get a replacement. Where do I drop the product to get a replacement.

Dear Sir ,
I Dadi Ganesh Kumar had lost the mobile phone on 08/08/2011 near central railway station bus stand at 8:50 am, The moment I get into the bus I found its not there in the pocket , Kindly do the needful.

Lost Mobile Details

Mobile Model : Nokia C2 01.
Mobile Number : [protected]
Lost Date : 08/08/2011
Lost Time : 8:50 am
Location : Chennai Central Railway station Bus stop while got into the bus .
Address : No: 2272,MIG,TNHB.Avadi ,Chennai 600054
Alternate Cont No : [protected]

Thanks & Regards

Dadi Ganesh Kumar.

Dear Sir/Madam,

We are using nokia mobile since last 15 years.newly we had a nokia c5 - 03 mobile bought four months ago.On 17th july,the mobile started to shut down automatically with a red line continuously, we took it to the nearest nokia care center at kaloor, ernakulam . After checking the handset for half an hour in front o[censored]s service people said that it is the complaint of "power failure" or due to virus problem due to internet usage. And they said that it has to be sent to delhi for service since we are having warranty period and it will received within 14 days. They issued as a job sheet(job sheet no:[protected]/110718/43). It was mentioned as power failure in the complaint box of the job sheet. And when we received a call from nokia care ernakulam on the 16th day from date of complaint, it was mentioned that it is due to "liquid problem", but when we gave the mobile for service it was not mentioned by the service people or not written in the job sheet. when we gave it, there was no such a complaint. It may have occurred when it was with the service people or at the time of transportation. so the thing is that we want the handset serviced or replaced since we are having warranty period still pending. If you check with our dealer ,you can know that we are a regular coustomer of nokia handsets.I still wish to be a nokia user only, so i expect your help at the earliest.


Thanking You,


Pradeep Alappattu

To
Nokia Mobile Company (India)



Sub: Stole my mobile parts by Nokia Care in Moulali (Kolkata)


Dear Sir/Madam,

I bought Nokia 5235 from Nokia dealer after some months i observed a problem was occured in my touch pad and I give my mobile for repair to Nokia Service Centre, in West Bengal at Kolkata (in Moulali) on Dt. july 2011 my IMEI No. [protected]. But, till date I am not satisfied my handset. I am facing so much problem in my handset.And they stole my "anti touch pad"(a screen gaurd) that i bought it from nokia by Rs.230.

I say to very sorry, about your services as regarding company goodwill. I suggest in my knowing peoples to don't purchases Nokia Handset in future due to your worthless service centre who stole my mobile parts.


Thanking you,

Priyam Pan

Respected Sir

With due respect and warm regards I Mr. Rajesh K.M an existing customer of your well known Nokia company wants to state some few importatnt lines for your kind consideration helpful needful and favourable action please.

Sir I Mr. Rajesh K.M had purchased a Nokia Cell phone Model No. C6 00 on dated 31/05/11 evening from the nearest local market from a mobile showroom named Poorvika Mobile show room located at Kumananchavadi Poonamalle Chennai Tamil Nadu 600056.

Sir I had a problem in my cell phone since from the beginning when i purchased the cell phon. The problem is that the Music player and Image file are not working properly and being hanging continously. I reported to the shop owner about the problem when i came to know within 5 days from date of purchased. But he refused to solve the problem and said it is your problem and told me to go for Nokia Care Center.

Then I went to Nokia Care Center at Adyar, there they said to me to update mobile software of C6 00. As they directed i did the same thing and there work order and job sheet No. is 110707/19. After updating the said software (four) times. First two times and Adyar Nokia Care Center and the Next two times at Saligram Nokia Care Center.

But Sir the problem has not solved till date and I am facing the same problem till date. As I am not satisfied with the behavior of the Nokia Care Center and I want this hand set to be withdrawn back or replaced with the other hand set or if not so the amount should be refunded back to me. Sir it is my strict compliance against the Nokia Company.

Sir it is my humble and good confidence that you will solve my problem within the time as i hope. That Nokia will fulfill my necessary requires and stay on to my faith regarding the Nokia Company.

Sir, please be faithful to my request and I hope that you will never break my hopes. So please I request to take a necessary action against this regard.

Dear Concern ,

We have purchased a Nokia Handset Model X2-01 IMEI No. [protected] in April after some time the handset was not store battery So We submit it in Nokia Care Music Planet , Sector 15 , Faridabad Job Sheet No.[protected]/110516/36 . They gave us 10 days for repair After 10 days when we go to centre for get back the handset . The handset was physical damage . The Panel of the handset was break but when we submit the handset in care centre there was no breakage in panel . Now we were say him to change the panel and repair the handset . But they say us after two days you get it But we can't get the handset till time ....

They were not pick our calls and not repair handset , Not any response .
We were suffered from very long time

Pls. do the needfull help .....

Regards.]

Hemant Sidana
[protected]