Nokia India Complaints & Reviews

To
The Manager (Customer Care )
Sales & Service - Nokia

Dear Sir,
With Respect, I want to draw your kind attention regarding the subject issue.

I had visited to Nokia Care (Service Centre) situated at Vasudeo Enclave, Ground Floor, Kankarbagh Main Road, Patna -20 (Bihar) on adted 10.08.2011 at around 6.30pm regarding charging problem with my Nokia Hand Set / EMEI No.359349/03/038285/5, Model No. 7210c Type - RM436 .

After inspection of hand set advised by the concerned engineer that I will get back my set with solution of charging problem on dated 13.08.2011 with a payment of Rs.550/-

Mobile battery, Sim card and Memory card returned to me before deposition of my mobile handset.

At the time of taking delivery of my set on dated 13.08.2011,I forgot to carry Mobile battery and sim card. And on good faith I have taken the delivery of my set without checking of fault.
Now, At home when try to get charge my mobile ,It is found that problem yet persist.

On next working day dated 16.08.2011 again visited to Nokia service centre and after inspection of the handset again they kept my mobile along with battery and advised me for taking delivery of my mobile after three days on dated 19.08.2011.

At the time, delivery of my handset I have checked the fault in front of desk person and found that still battery not getting charged then desk person told me as per advice of engineer that may be there is fault in battery and request me to gave one more day time to rectify the problem.

On dated 20.08.2011 at around 7 pm, Before taking the delivery of my hand set checked by me and found that again mobile getting off automatically after few minutes working. Then, Asked about recent by pass surgery which has done by the engineer in period between 16.08.11 to 20.08.11 and enquired about the past work (10.08.11 to 13.08.11) that what they have done and charge Rs.550/-. then, Engineer person try to convince me that the charge which they have charged Rs.550/- is genuine and they have work hard to resolve the charging problem and advised me all time giving full charge to battery by switching off my mobile set and after that it will work fine.
As per assurance of engineer I have accepted my repaired handset with may be wrong diagnosis.
Now , It is observed that still my problem not yet resolved and message appear on mobile screen that your battery is low and getting off while giving the charge around 6 to 8 hrs.
I have checked my set with another used BL-4CT battery and found that set is working fine it means nokia care done wrong diagnosis with my set and misguide me that my phone battery is OK.
This is my humble request to you that look in to the matter seriously and make an proper arrangement to resolve this issue by refunding money or by providing new battery.

Regards.
Surendra K Mittal
Patna -7
Mob: [protected].

I have received a message on[protected] to my Cell No. [protected] stating that "your mobile has been granted 500000 ponds in the current Bill Gate Foundation award Contact DREVANS via billgate [protected]@live.co.UK" with no name with Cell:No.[protected] at 04.37.08 AM[protected]

I request your highness weather it is true or false, further details by contact my cell No.[protected].

Sender: K.Balram Sarma, Satyanarayanapuram, Vijayawada-11

I bought a Nokia 6303c ESN/IMEI: [protected] in 2009 and extended its warranty till 2011. But it never worked satisfactorily. Everytime there was a software crash problem and I had to go to Nokia Care Agra Unit at least twice a week from past 2 years (Past records can be checked).

Now when the same problem rose in Patna, I submitted it in the Nokia Care Unit, Patna (Competent Care) on 10th Aug. 2011 and the solution was done on 18 Aug. 2011 by replacing the handset with Nokia 6303i ESN/IMEI: [protected].

But it is awkward to replace 6303c with 6303i! The features are not same and I am facing a lot of problems due to that. I sent an email on 18 aug. 2011 to [protected]@nokia.com and [protected]@nokiacareindia.com but they are not at all doing anything in this regard . I have got a reply yesterday only saying to contact the same Nokia Cara Unit but they are saying that the Company will do some action.

None of them is taking the responsibility why my mobile handset has been swapped with another. None of them is considering my problems. My warranty is going to expire on 30th of Aug. 2011 and after that the company will not care at all if it is not doing anything in warranty period.

I request you to take some action in this regard so that I can get my handset Nokia 6303c not 6303i.

--

Regards,

Saloni Sahai.
[protected]
[protected]
[protected]@gmail.com
[protected]@yahoo.com

Sir, i have lost nokia mobile 7230 graphite IMEI [protected].
Bttery no 6RPW28J purchased from "reliable prepaid cellular service",
panskura, purba medinipur, west bengal 721152.

I did GD with no 901 dated 21/08/2011 in local police station.

Sir if possible then please track it and give me information regarding
it... I have many valuable information in it.

I also mailed about it to [protected]@ovi.com.

contact Information:

Prasun Hazra, Panskura, west bengal
phn no [protected].
email : prasun.[protected]@gmail.com


Thank you

sir i bought nokia c3 on 16th aug 2011 and it from the first day takes nearly four hours to get charged and show battery full signal even if it was already partially charged i got up the new software but still the same problem it provides me a back up of nearly one day the car point says to get the battery exchanged but it will require two weeks sir i have to go out of town for studies and i cannot afford that without being in contact with my friends please suggest me a solution

devashish gupta

i have bought a nokia C3-01 on March 2011 and my phone touch screen / display is not working properly. i went nokia care chennai branch (Near sathyam Cinemas) on 30th July 2011 for replacement due to i have warrenty for my phone. They said currently we do not have stock it will come within 10 days of period. They noted down in their register. But no response for 10 days form nokia care. While i contact the customer care no they said it will take 2 days. But now it takes around 20 days, still i not received any response from them.

Regards,
Sowri Rajan.S.
[protected]

Dear Sir

I want to register complaint against authorized Nokia Service Centre in Kolkata (Address 10 LENIN SARANI< DHARAMTOLLA, KOLKATA -700013, Ph[protected], [protected]).

On 16th August I took my Nokia 5800 XpressMusic phone (IMEI: [protected]) bought on[protected] to Nokia Service Centre along with the original bill. It is clear that I still have 2 and 1/2 months of warranty period left. The problem with my phone is that the person on the other side can not hear me when i make or receive a phone call.

The very first thing I was told at the Nokia service center is to extend my warranty for 1 more year with Rs 565. I did not agree. Then after making me wait for one and half hours the technician told me that the warranty is over according to their online system and refused to provide service at that time. They even said that I had made a secondhand purchase when it is not. I bought my phone from C n buy, (4/1 Dum Dum Road, Nagerbazar, Kolkata - 700074). The sales person tore the seal in front of me. There is no question of a second-hand purchase.

When I argued he told me that he will send the photocopy of my bill for verification and it will take 20 more days.I called CnBuy and asked him to talk to them but the technician refused.

I do not understand why do I have to wait to get my phone repaired when warranty period counts from the date of purchase and not from the date of manufacture? If Nokia service center technician thinks the dealer have 'fooled' me then why did he avoid talking to them?

I conclude that they want to delay intentionally so that my warranty period gets over and they can charge me for repairing as he agreed it is a major problem.

I visited Nokia website Repair & Recycle section. The warranty checker shows that my warranty is over when i entered the IMEI no. But it is clearly written there that -

"However, this information is based on the date your device was manufactured. If you think that Limited Warranty Period for your Nokia phone has still not expired please carry receipt or other proof to your nearest Nokia Care Center."



Please help me get my phone taken proper care and repaired within warranty period. I also want to docket a complaint in Nokia India customer support. Can you please provide their mail id/ph so that I can lodge a complaint there too.

Following are the details of my phone. I have attached the scanned image of the original bill, and the Technical Verification Form given to me at the Nokia service centre, and a screen shot of warranty checker result.

Phone model: Nokia 5800 XpressMusic (IMEI: [protected], manufactured in April 2010)
Date of Purchase: 04/11/2010
Purchased at: C n buy, (4/1 Dum Dum Road, Nagerbazar, Kolkata - 700074)
Bill No: NAG/1090/10-11

I thought Nokia cares but what they care for is actually their business, not the customers.

Regards
Moon
Nager Bazar, Kolkata - 28
West Bengal
email: moonroy.[protected]@gmail.com

I have purchased new Nokia C6-01 (IMEI no. is [protected]) recently 2 months ago. It started giving me restart problem whenever i have kept it in idle condition, so i visited Nokia Care which is located in Bhosari area. They said that it has a prob ( Job sheet no. is[protected]/110719/8 sent on 19th of July) so they need to send it to Head office so it need 10 days time to solve the problem & return me back so they provided 1 stand-by mobile also. After 10 days when i collected it back and started using it, again on the same night when i kept it idle & i was observing it. It started giving me the same problem. It was getting restated frequently once it was kept it in idle mode. So again i went next day to Nokia Care they said that they will observe it for 1 day. So they observed it and said that again it need to be sent for 10 days to solve it ( Job sheet no. is[protected]/110801/59 sent on 1st of August) & they again gave me 1 stand by mobile to use. Again when it returned after 10 days, when i started using it again on same night i observed it very carefully the problem was repeating. So now this is the 3rd time i have submitted it (Job sheet no. is[protected]/110816/39 sent on 16th of August). So please i request Nokia people to solve my problem. To contact My mob. is [protected], [protected]. And my e-mail id is [protected]@hotmail.com.

sir i purchased nokia x1 model mobile on 25/07/2011. in mahabubnagar.
in this mobile iam using vodafone and bsnl. out going calls are not going correctly. it means for doing one outgoing cal i want to try more then ten times. then only the call will goes.
mainly my quetion is nokia have correct software or not. oit is very irritating me. solve this problem immediatly or re place the mobile. what i want to do give immediate responce me.

srinivas goud
ph. [protected]
mail: [protected]@gmail.com

Hang & Screen Touch Problem & Very Slow

Hai my name is Prashanth rao ,
My phone is nokia n95,
recently i visted nokia care center at my mobile camera is notworking problem .
the nokia care team whas chenged my phone all sper parts like camera &slider&keypad.
my mobile is in under warrety.
my mobile IMEI NUMBER IS >[protected]
My mobile number is>[protected]
My Email id is>[protected]@gmail.com

I had submitted my handset (NOKIA E-72) on 5th Aug, 2011 (IMEI NO.[protected]/110805/90), to NOKIA CARE CENTER, NOIDA (Micronas Telecom C4, sec-2) which was under warranty till that day ,to fix the problem of my phone which was not even switching on. Firstly, the customer executive there, told me that your phone is damaged and this is the case of liquid logged etc. They had given me the job sheet and told me to collect it from the center next day and estimated the cost of Rs. 330, then in the morning, I got a call from them and they told me that it is tampered and the estimated cost would be Rs. 4500 and now after so many days they are saying its unrepairable. What's happening??


You guys think your customers are foolish or what. Those buggers pick up my call and told me we'll get back to you, am I a fool sitting here waiting for their calls.


I AM COMPLETELY PISSED OFF

I now don't want my handset to be repaired, I just want it to be replaced with a new one. Else, i would go to the customer court/Forum and would see what I can do next.


Hoping for a revert from you soon.

--thanks
Aakanksha Aggarwal
+91-[protected]

we purchased nokia 5233 from a nokia store with the 05c1002527dated.01/08/2010.......with which the company has clearly given 1 year warranty...after that there was problem with the light of this phone..we showed it to nokia care centre where they repaired the handset and asked for more money to extend the warranty.we gave them that money at the same time with receipt number 3164...dated 17/08/2011..they promised to extend the warranty by 1 year after giving the asked amount..but now we have a touch problem with this handset ..with respect to that the touch of this phone is not working and the company is not ready to repair it under warranty..they are asking for 1250 rs more for repairing it.we asked them to repair it under warranty.but they are turning deaf ear to our requests.please help us regarding the justice in this matter.

aweg choubey
g-7 pwd campuss,old palasia ,indore
[protected]@yahoo.in
[protected]

Hi.. myself Nikita Deore i am student.I bought Nokia C7 in March 2011 for Rs.17000/- and within 3 month that is in June 2011 its display got damage and its stop working, when i asked Nokia Customer care regarding this they said that your mobile have liquid log problem (which happen because of climate change or forming of moisture on internal parts of mobile) which they consider out of warranty. They also said it will not get repair although...

I had purchased unfortunately a Nokia N8 on 5th Aug , 2011 @ 21400 /- from Nokia Priority Centre Camac street, Kolkata. Initially all was going well. on 16th Aug I had taken some snaps thru camera. After that I had noticed that LCD had developed a spot on the right hand top corner , but not at the extreme side. Taken the problem to the Nokia care , Kalighat. Initially they have told that might have fallen from my hand, and then after when...

Dear sir / madam,

1) Complaint No_ 1:- (Job Sheet No:[protected]/110425/20)

I am your nokia mobile user. I bought a model called nokia E63 on ramnavmi festival (12th april 2011) and after one week of my purchase date i found my handset nokia E63 faulty(Having a defect).So,I contacted to nokia priority center(Air communication shop no. c-1, Asha house ground floor ring road ,surat-395002,Ph. NO. [protected]) from where i have bought my handset.They sent me to nokia service center (Xpert Cellular services 201-205, Jai Arcade, opp New Janta Dairy Rustompura Main Road ,Surat.).They format & update my handset and in one or two week only i got my my handset repaired & opened.

purchase date:- 12 April 2011 & first compliant date:- 25 April 2011

2) Complaint No_ 2:- (Job Sheet No:[protected]/110609/47)

After getting repaired my handset within 15 days i faced same problem in my handset .Now i submitted my hand set second time in nokia service center on 9 Jun 2011. They sent my handset to Delhi and i got it replaced on 5 July.

first compliant date:- 25 April 2011 & second compliant date:- 9 Jun 2011 & replacement date:- 5 July 2011

3) Complaint No_ 3:- (Job Sheet No:[protected]/110712/132)

After getting replaced my handset within 7 days i faced same problem in my handset .Now i submitted my hand set second time after replacement in nokia service center on 12 July 2011. They second time format & update my handset and give me back and ignore my complaints and trouble as well as problems.

second compliant date:- 9 Jun 2011 & replacement date:- 5 July 2011 & after replacement
third compliant:- 12 July 2011

4) Complaint No_ 4:- (Job Sheet No:[protected]/110809/137)

After reporting 3 complaints, I faced same problem in my handset & i submitted it to nokia service center. Now, they sent my handset second time to Delhi & give me stand by handset bloody old piece called model no:-2600.

after replacement third compliant:- 12 July 2011 & fourth compliant :- 9 Aug 2011.


Now ,I want to know that once my handset got replaced than how can that handset face same problem ? many of my friends have problem in E63 then why company is still selling this kind of product in the market because no one know about the technical problems already there in products until he or she use it? & this time i don't want your handset called E63.

I want my money money back with four month interest or nokia handset other model having same facilities or more facilities and also having same price or higher price.

they also denied me the phone number & email-id of nodal officer of nokia.

My mobile no. is [protected],[protected].Nokia customer care khanna has made me decided not to buy nokia phone ever.After 1 month of buying phone n8 i was having minor problem of auto restart after 2-3 hours.I gave them phone for fixing the problem.They told me that i should give them phone but i will have job sheet tomorrow.They insulted me when i demanded job sheet next day and told me that my mobile has major problem and i must give them 4800 rs. to fix it.I gave them money and they asked me to come after 7 days and again no job sheet was given to me.After 7 days they asked me to come at 8 p.m night when i contacted them.They gave me phone in bad condition and asked me to go to home and check phone because battery was not charged.Screws of phone were very loose and when was unable to accept sim.Next day i gave phone to nokia centre and they told me to come after 4 days.I requested them to repair phone early but they said i can repair it from any other place if i want it early.They have not given me job sheet again.What should i do?I suggest to everyone that never buy nokia phone if they dont want any trouble.This is disgusting.I bought 4 nokia phones till now and faced such bad treatment for 2 handsets.once n82 and now n8.Please dont buy nokia phone people.

I had purchased Nokia X6 8gb mobile phones in January 2011 which is unlimited music adition valid for 1 year.I downloaded only 3 to 4 songs ,after that its not been working.And when i am downloading the song by Nokia account it is asking for redeem of voucher that i have not get.I never ever got a message of voucher number.My Phone's IMEI number is [protected] and mobile number is [protected].
Please do the needful.

Thanks & Regards,
Shabbir Ahmad
[protected]
Email Address : [protected]@gmail.com

To Consumer Court,
New Delhi, India,

Hi,

My Name is Sumit Behl, i am cheated by a Nokia care Centre at Okhla,New Delhi (Communications Solutions).

I went to Nokia Care on[protected] to get a new complete body for Nokia E52 , they changed my phone body but provided me a duplicate one. I had already paid them Rs 3650 in advance, so as soon as i realized that it was not an original body, i asked to provide me the original one & returned that duplicate body to them.

I asked them to refund my money back because they had cheated me, but the Nokia Care Owner (Mr. Shubham) at okhla, New Delhi refuse to pay back me the amount & asked me to wait for certain days because he told me that he will order the original body of Nokia E52 from the head office.

Its been 2 months now, the Nokia care owner is not refunding back my money, neither he is availing me the Nokia E52 body. I have been fed up of calling Nokia Customer Care but they did not provide me any solution since 2 months have passed.

Nokia Care centre Owner sells duplicate Mobile equipments to customers & charges very expensively. He is making fool out of people & has taken away my money i.e. Rs 3650 & i am not getting any help from anywhere to get my money back neither my phone is fixed.

Thanks & Regards,
Sumit Behl
+91-[protected]

My Nokia 2600c-2 says Packet Data not available and Link not available,but in the 1st place i already used my phone to surf at the net, but 1 day i try to connect at the net but my phone says that the link is not available. what am i going to do to solve my problem ?
Send me a message if you know pal . here's my no.
[protected] tnx.