Nokia India Complaints & Reviews

Dear Sir/Madam Today i.e. on 28.03.2015, I went to Nokia Care centre at Vaishali, Ghaziabad regarding the complaints of my Mobile model : Nikia Asha 302. I wis having the problem of Internet Browsing. I paid Rs.350 for attending the complaint, but the complaint still pending and the condition is same as it was earlier. Therefore you are requested to direct the authorised dealer to get the complaint resolved properly. Waiting an early reply. thanks. Vidula Agarwal Mob:[protected]

Madam/Sir, I have purchased this mobile in the month of June 2014 from Kolkata but in the month September-2014 it was created too much problem then i have given to Nokia care then they send to head office (New Delhi) then after replacement it came back. Now again the same problem is creating since last month.Then i again given to the Nokia care yesterday. I don't know why this is creating again and again problem with this model only. I am very much frustrated and mentally harassed of my NOKIA mobile problem. So PLEASE REPLACE WITH OTHER HIGHER MOBILE SET OR FIX MY PROBLEM ASAP Or else i have to take necessary action. Please go through my serious problem & and call me back with immediate actions. ***Regards, * JYOTISH RAI +91-[protected]/[protected]

Dear sir, the mobile 501 nokia asha bearing batch no-[protected] purchased on 5 th february 2015.due to disturbance at switch point the same was produced to the Nokia care centre NAMAMI ENTERPRISE, 22 OFFICE LANE AGARTALA, ASC CODE-804_504886, on 13/3/15 under receipt supposed to be delivered on 19/3/15, but after persuasion on several days they have not delivered telling that they will delivered it very shortly.when i report for taking the delivery on 23.3.15 they have told that it will require a service charge of rs 150/- and confused of satisfactory repairing and raised unreasonable plea.Thus since there is a confusion o[censored]seful service i would request you to kindly replace the mobile for better usefulness or deliver it on repairing with a 100% guarantee of better service at the earliest.thanking you. Regards Bikash Debnath

DEAR SIR I BOUGHT NOKIA X2 THROUGH SNAPDEAL IN THE MONTH OF OCT2014. IT SHOULD HAVE BEEN AN ANDROID PHONE WITH OSV4.3(JELLY BEAN), INSTEAD IT IS 2.0.0.11. HOW TO CORRECT THIS PROBLEM? Dr.N.BALASUBRAMANYA FLAT202, RV9, #125, 10 CROSS, MARGOSA ROAD, BANGALORE-560003 MOBILE:[protected] E-MAIL: [protected]@gmail.com

Dear Sir/Mam, Complaint no. 1-[protected] We have purchased Lumia 730 on dated 05.12.2014 from Jaipur, Rajasthan (ref. Enclosed). It was not operating, on 16.12.2014 we have given to Nokia Care (B M Gadget Services Pvt Ltd, Pune ). On 18.12.2014 again it was referred to B M Gadget as it was not functional. On 27.12.2014 again it was given to B M Gadget and still issue was not resolved. on 12.01.2015 again it has been given to Nokia Care Centre B M Gadget- Pune This has caused a lots of inconvenience and hardship for a month period. As it is warranty period, we sincerely request to replace the same by new phone. Subsequent to that we have again contacted Nokia Center on 09-03-15 and 25-03-15, there is no response and no action taken in this regard. This is causing lot of frustration and inconvinience Request to kindly resolve the issue at earliest Regards V.N .Gokhale [protected]

sir this is Naveen Kumar. I have bought nokia Lumia 625 but it is not working properly. It is hanging, heating and applications are closing automatically. I went to service centre 6-7 times but did not get any solution for this problem. sir can you please help me to get solution for this. model number- nokia lumia 625 imei number - [protected]

I am a Nokia Lumia 920 user. I bought the phone around two years back and had got the warranty extended for another year. So, my phone is still under warranty period which is abut to expire by end of this month. Last two months my phone is troubling me with the front-camera, which lately I am unable to use. Also, the motion censor start working at times and other half of the times it is not working. For these two issue I visited the nearby Nokia Care centre and they said they are not in the position to help me. I should instead visit Kolkata. Now, I am college student and obviously cannot go to Kolkata to get my phone repaired. Suggest me an alternative or do something about my warranty.

Respected Sir/Mam, I use Nokia XL phone since june 2014. my major problum is that whatsapp application is install in phone memory. at persent time the phone memory is full. so my phone is creat hange problum. i request you please give me suggestion thet how to do make blank the phone memory. i have purchase new SD card for this. just i want to move this whatsapp application in memory card so that my phone can do work properly without any hanging problum. i will wait for your appriciate reply. Faithfully- Ashish Dixit. [protected].

SIR, MY COMPLAIN IS PENDING SINCE 2012. MY MOBILE SET WAS GIVEN TO REPAIR IN " NOKIA CARE PURNIA (BIHAR).SINCE THEN I AM WAITING FOR REPLACEMENT. IMEI NO. IS [protected].KINDLY LOOK AFTER THE MATTER AND OBLIGE. R.JHA

I bought nokia 925 ​June 2014.Still i am doing service(eight time). Firstday i got Network coverage problem.I went to Nokia care and service. After three months I got SIM Error message I gave for service and got back after 15 days.It worked for 2 weeks and again got the same error.I asked replacement they did not give.Totally eight times i gave for service.still they are unable to fix . Also I have attached chain of mail conversation with this. [protected][protected][protected][protected][protected] Dear Kamal Paulsamy, Thank you for emailing Microsoft Mobile Device Support. This e-mail is in reference to the concern with service provided by Care Centre. I regret for the inconvenience caused to you. In response to your email, I would like to update you that the case has already been escalated to our concerned department. Kindly be assured that the matter would be looked into on a priority basis and a representative from our relevant department will contact you at the earliest. Note: Microsoft Mobile devices does not have policy to provide refund. Further, I acknowledged the information received from your side and have taken your valuable feedback. And here is the reference number for your inquiry that would help us follow up on your case. Kindly provide us with this No. to be able to help you better. Reference:1-[protected] Kind regards, Inder Raj Microsoft Mobile Device Support Representative India [THREAD ID:1-794MLN7] *--*--*--*--*--*--*--*--*--*--*--*--* -----Original Message----- From: [protected]@hotmail.com Sent: 19/03/2015 03:21:39 PM To: Subject: Re: Reference:1-[protected] [SR# 1-[protected]] Hi Send a meaningful mail.Nothing in your last mail. It is my eight time given for service.So you will take another 15 days for service.Anyway this time I will go for consumer. Also I forwarded this chain of mail to public forum and complaint to help user not to buy windows mobile.I won't stop until I get my money back. regards, Kamal Paulsamy -----Original Message----- From: contactcentre.[protected]@microsoft.com Sent: Thursday, March 19, 2015 9:41 AM To: [protected]@hotmail.com Subject: Reference:1-[protected] [SR# 1-[protected]] Dear Kamal Paulsamy, Thank you for emailing Microsoft Mobile Device Support. This e-mail is in reference to the concern with service provided by Care Centre. I regret for the inconvenience caused to you. In response to your emai, I would like to inform you that the case has been forwarded to the concerned department. Our representative will contact you at the earliest. Further, I acknowledged the information received from your side and have taken your valuable feeback. And here is the reference number for your inquiry that would help us follow up on your case. Kindly provide us with this No. to be able to help you better. Reference:1-[protected] Kind regards, Sahil Sharma Microsoft Mobile Device Support Representative India [THREAD ID:1-794MLN7] *--*--*--*--*--*--*--*--*--*--*--*--* -----Original Message----- From: [protected]@hotmail.com Sent: 18/03/2015 01:03:18 PM To: Subject: Re: Reference:1-[protected] [SR# 1-[protected]] No update? Regards, Kamal Paulsamy -----Original Message----- From: contactcentre.[protected]@microsoft.com Sent: Monday, March 16, 2015 4:19 PM To: [protected]@hotmail.com Subject: Reference:1-[protected] [SR# 1-[protected]] Dear Kamal Paulsamy, Kindly ignore the previous mail. Thank you for emailing Microsoft Mobile Device Support. This e-mail is in reference to the concern with service provided by Care Centre. I regret for the inconvenience caused to you. In response to your email and as per our telephonic conversation, I would like to inform you that the case has been forwarded to the concerned department. Our representative will contact you in the next 4 hours. Note: only our backend team is authorized to process your request for device replacement post technical diagnosis of your current device and Microsoft Mobile devices does not have policy to provide refund. Further, I acknowledged the information received from your side and have taken your valuable feeback. And here is the reference number for your inquiry that would help us follow up on your case. Kindly provide us with this No. to be able to help you better. Reference:1-[protected] Kind regards, Inder Raj Microsoft Mobile Device Support Representative India [THREAD ID:1-794MLN7] *--*--*--*--*--*--*--*--*--*--*--*--* -----Original Message----- From: [protected]@hotmail.com Sent: 16/03/2015 11:10:17 AM To: Subject: Re: Reference: 1-[protected] [SR# 1-[protected]] Hi I have faced the same “SIM Error” problem again and I given my mobile in nokia care. This time the problems occour in the following scenario. 1.Play XBox enabled games. 2.Use camera for video recording with flash(1-2 mins) 3. Wake up mobile from sleep(long sleep 10 hours) Please give me a replacement device or give me my money back. Regards, Kamal Paulsamy From: Kamal p Sent: Tuesday, March 03, 2015 10:44 AM To: contactcentre.[protected]@microsoft.com Subject: RE: Reference: 1-[protected] [SR# 1-[protected]] Now it starts working I will update status Regards Kamal paulsamy Sent from my Windows Phone [protected][protected][protected][protected] From: contactcentre.[protected]@microsoft.com Sent: ‎3/‎3/‎2015 10:27 AM To: [protected]@hotmail.com Subject: Reference: 1-[protected] [SR# 1-[protected]] Dear Kamal Paulsamy, Thank you for emailing Microsoft Mobile Device Support. This email is in reference to the concern with service provided by Care Centre. I regret the inconvenience caused to you. In response to your email, I would like to inform you that the case has been again forwarded to the concerned department. Our representative will contact you at the earliest. Further, I acknowledged the information received from your side and have taken your valuable feedback. And here is the reference number for your inquiry that would help us follow up on your case. Kindly provide us with this No. to be able to help you better. Reference: 1-[protected] Kind regards, Sahil Sharma Microsoft Mobile Device Support Representative India [THREAD ID:1-794MLN7] *--*--*--*--*--*--*--*--*--*--*--*--* -----Original Message----- From: [protected]@hotmail.com Sent: 03/03/2015 06:26:20 AM To: Kamal p ; Subject: RE: Reference: 1-[protected] [SR# 1-[protected]] Hi I have attached screenshot of multiple try Regards Kamal paulsamy Sent from my Windows Phone ________________________________ From: Kamal p Sent: ‎3/‎3/‎2015 6:01 AM To: contactcentre.[protected]@microsoft.com Subject: RE: Reference: 1-[protected] [SR# 1-[protected]] Hi After one week I get this problem today.what I have to do. If you give replacement or not? Mail me I need all information in email only.no phone calls. I need proof for my safety. Regards Kamal paulsamy Date: Fri, 20 Feb 2015 07:12:57 +0200 From: contactcentre.[protected]@microsoft.com Subject: Reference: 1-[protected] [SR# 1-[protected]] To: [protected]@hotmail.com Dear Kamal Paulsamy, Thank you for emailing Microsoft Mobile Device Support. This email is in reference to the concern with service provided by Care Centre. I regret the inconvenience caused to you. In response to your email and as per the update received from our concerned department, your device has been repaired. Hence, for further assistance and in order to collect the device I request you to contact to the same Care Centre. - I would like to inform you that our backend team is authorized to process your request for device replacement post technical diagnosis of your current device. Further, I acknowledged the information received from your side and have taken your valuable feedback. And here is the reference number for your inquiry that would help us follow up on your case. Kindly provide us with this No. to be able to help you better. Reference: 1-[protected] Kind regards, Namita Jain Microsoft Mobile Device Support Representative India [THREAD ID:1-794MLN7] *--*--*--*--*--*--*--*--*--*--*--*--* -----Original Message----- From: [protected]@hotmail.com Sent: 19/02/2015 07:45:16 PM To: Subject: Re: Reference: 1-[protected] [SR# 1-[protected]] Namita Jain Today I received a call from microsoft mobile support to collect my mobile from Nokia care.I need to know what did you do in service. Every time if I ask nokia care they simply say we don't know anything. Also If I come gain for service will you give replacement or not? Regards, Kamal Paulsamy -----Original Message----- From: contactcentre.[protected]@microsoft.com Sent: Thursday, February 19, 2015 10:27 AM To: [protected]@hotmail.com Subject: Reference: 1-[protected] [SR# 1-[protected]] Dear Kamal Paulsamy, Thank you for emailing Microsoft Mobile Device Support. This e-mail is in reference to the concern with service provided by Care Centre. I regret for the inconvenience caused to you. In response to your email, I understand that you dissatisfied with Care Centre & I do apologize for the inconvenience that you have faced. However, I would like to inform you that the case has been already forwarded to the concerned department. Our representative will contact you at the earliest. Further, I acknowledged the information received from your side and have forwarded the same to the relevant department. And here is the reference number for your inquiry that would help us follow up on your case. Kindly provide us with this No. to be able to help you better. Reference: 1-[protected] Kind regards, Namita Jain Microsoft Mobile Device Support Representative India [THREAD ID:1-794MLN7] *--*--*--*--*--*--*--*--*--*--*--*--* -----Original Message----- From: [protected]@hotmail.com Sent: 18/02/2015 11:09:28 AM To: Subject: Re: Reference: 1-[protected] [SR# 1-[protected]] Sahil Sharma Ok.Thanks for your confirmation. Now I will take this case to consumer court and get my needs. Regards, Kamal Paulsamy -----Original Message----- From: contactcentre.[protected]@microsoft.com Sent: Wednesday, February 18, 2015 8:58 AM To: [protected]@hotmail.com Subject: Reference: 1-[protected] [SR# 1-[protected]] Dear Kamal Paulsamy, Thank you for emailing Microsoft Mobile Device Support. This e-mail is in reference to the concern with service provided by Care Centre. I regret for the inconvenience caused to you. In response to your email and as per our system database your device has been repaired so I request you to kindly be in touch with the same Care Centre for further assistance. Further, I would like to inform you that the case has been forwarded to the concerned department. Our representative will contact you at the earliest. Furthermore, Microsoft Mobile Device Support does not have any such policy to extend warranty of a device for the time period when the device was submitted for repair. Furthermore, I acknowledged the information received from your side and have taken your valuable feedback. And here is the reference number for your inquiry that would help us follow up on your case. Kindly provide us with this No. to be able to help you better. Reference: 1-[protected] Kind regards, Sahil Sharma Microsoft Mobile Device Support Representative India [THREAD ID:1-794MLN7] *--*--*--*--*--*--*--*--*--*--*--*--* -----Original Message----- From: [protected]@hotmail.com Sent: 17/02/2015 11:01:01 AM To: Subject: Re: Reference: 1-[protected] [SR# 1-[protected]] Akash Pareek/Sahil Sharma How long will you take to give a device? almost 10 days.I need to extend my device warranty for extra 3 months.I need your confirmation through mail. Regards, Kamal Paulsamy -----Original Message----- From: [protected]@hotmail.com Sent: Thursday, February 12, 2015 5:54 PM To: contactcentre.[protected]@microsoft.com Subject: Re: Reference: 1-[protected] [SR# 1-[protected]] Akash Pareek/Sahil Sharma Today someone from Microsoft mobile support is called me and told they won't give replacement for this device this time.They will give replacement if the problem occur next time. I gave this mobile for service fifth time.so almost 2-3 months wasted for service in a 7 month period.So what is the quality of service you doing.Is there any target for giving replacement?(more than 6 service like that) How many times I have to do software update and my personal data transfer? So I will take this problem to public forum to show your quality of service to everyone. Actually I have four nokia mobile in my family.Everything is working fine except me.And monthly once I give my mobile for service. Will you give replacement or not? Regards, Kamal Paulsamy -----Original Message----- From: contactcentre.[protected]@microsoft.com Sent: Thursday, February 12, 2015 4:29 PM To: [protected]@hotmail.com Subject: Reference: 1-[protected] [SR# 1-[protected]] Dear Kamal, Thank you for emailing Microsoft Mobile Device Support. This e-mail is in reference to the concern with service provided by Care Centre. I regret for the inconvenience caused to you. In response to your email, I would like to inform you that the case has been again highlighted to the concerned Department. Our representative will contact you at the earliest. Further, I acknowledged the information received from your side. I thank you for your valuable feedback.Our work is to provide you with quality service and your feedback will help us to improve it.we value your feedback. And here is the reference number for your inquiry that would help us follow up on your case. Kindly provide us with this No. to be able to help you better. Reference: 1-[protected] Kind regards, Akash Pareek Microsoft Mobile Device Support Representative India [THREAD ID:1-794MLN7] *--*--*--*--*--*--*--*--*--*--*--*--* -----Original Message----- From: [protected]@hotmail.com Sent: 12/02/2015 11:19:20 AM To: Subject: Re: Reference: 1-[protected] [SR# 1-[protected]] Sahil Sharma/Akash Pareek When will I get my money back? or When will I get replacement device? Already I gave 2-3 months for your observation.Still you do observation ? Better give me money to buy my mobile and do observation. I can't spend 26k for your R&D or observation. Regards, Kamal Paulsamy -----Original Message----- From: contactcentre.[protected]@microsoft.com Sent: Wednesday, February 11, 2015 12:54 PM To: [protected]@hotmail.com Subject: Reference: 1-[protected] [SR# 1-[protected]] Dear Kamal, Thank you for emailing Microsoft Mobile Device Support. This e-mail is in reference to the concern with service provided by Care Centre. I regret for the inconvenience caused to you. In response to your email, I would like to inform you that the case has been already forwarded to the concerned Department. Our representative will contact you at the earliest. Further, as per our system database your device has been send to our backend deaprtment and it is under observation there. Furthermore, I acknowledged the information received from your side and have taken your valuable feedback. And here is the reference number for your inquiry that would help us follow up on your case. Kindly provide us with this No. to be able to help you better. Reference: 1-[protected] Kind regards, Sahil Sharma Microsoft Mobile Device Support Representative India [THREAD ID:1-794MLN7] *--*--*--*--*--*--*--*--*--*--*--*--* -----Original Message----- From: [protected]@hotmail.com Sent: 10/02/2015 01:56:10 PM To: Subject: Re: Reference: 1-[protected] [SR# 1-[protected]] Akash Pareek This is fifth time I am giving for service. I need a replacement device or money back.I don't know why Microsoft give me the faulty device again and again. If you give me again the same faulty device, I don.t know what to do. Because I bought this device by June 2014.With in 8 months I gave for service 5 times.so almost 2/3 months device kept for service. What is the use to buy this mobile for 26K. Please do needful. Regards, Kamal Paulsamy -----Original Message----- From: contactcentre.[protected]@microsoft.com Sent: Saturday, February 07, 2015 12:24 PM To: [protected]@hotmail.com Subject: Reference: 1-[protected] [SR# 1-[protected]] Dear Kamal, Thank you for emailing Microsoft Mobile Device Support. This e-mail is in reference to the concern with service provided by Care Centre. I regret for the inconvenience caused to you. In response to your...

I bought nokia 925 June 2014.Still i am doing service(eight time). Firstday i got Network coverage problem.I went to Nokia care and service. After three months I got SIM Error message I gave for service and got back after 15 days.It worked for 2 weeks and again got the same error.I asked replacement they did not give.Totally eight times i gave for service.still they are unable to fix . Also I have attached chain of mail conversation with this. [protected][protected][protected][protected][protected] Dear Kamal Paulsamy, Thank you for emailing Microsoft Mobile Device Support. This e-mail is in reference to the concern with service provided by Care Centre. I regret for the inconvenience caused to you. In response to your email, I would like to update you that the case has already been escalated to our concerned department. Kindly be assured that the matter would be looked into on a priority basis and a representative from our relevant department will contact you at the earliest. Note: Microsoft Mobile devices does not have policy to provide refund. Further, I acknowledged the information received from your side and have taken your valuable feedback. And here is the reference number for your inquiry that would help us follow up on your case. Kindly provide us with this No. to be able to help you better. Reference:1-[protected] Kind regards, Inder Raj Microsoft Mobile Device Support Representative India [THREAD ID:1-794MLN7] *--*--*--*--*--*--*--*--*--*--*--*--* -----Original Message----- From: [protected]@hotmail.com Sent: 19/03/2015 03:21:39 PM To: <contactcentre.[protected]@microsoft.com> Subject: Re: Reference:1-[protected] [SR# 1-[protected]] Hi Send a meaningful mail.Nothing in your last mail. It is my eight time given for service.So you will take another 15 days for service.Anyway this time I will go for consumer. Also I forwarded this chain of mail to public forum and complaint to help user not to buy windows mobile.I won't stop until I get my money back. regards, Kamal Paulsamy -----Original Message----- From: contactcentre.[protected]@microsoft.com Sent: Thursday, March 19, 2015 9:41 AM To: [protected]@hotmail.com Subject: Reference:1-[protected] [SR# 1-[protected]] Dear Kamal Paulsamy, Thank you for emailing Microsoft Mobile Device Support. This e-mail is in reference to the concern with service provided by Care Centre. I regret for the inconvenience caused to you. In response to your emai, I would like to inform you that the case has been forwarded to the concerned department. Our representative will contact you at the earliest. Further, I acknowledged the information received from your side and have taken your valuable feeback. And here is the reference number for your inquiry that would help us follow up on your case. Kindly provide us with this No. to be able to help you better. Reference:1-[protected] Kind regards, Sahil Sharma Microsoft Mobile Device Support Representative India [THREAD ID:1-794MLN7] *--*--*--*--*--*--*--*--*--*--*--*--* -----Original Message----- From: [protected]@hotmail.com Sent: 18/03/2015 01:03:18 PM To: <contactcentre.[protected]@microsoft.com> Subject: Re: Reference:1-[protected] [SR# 1-[protected]] No update? Regards, Kamal Paulsamy -----Original Message----- From: contactcentre.[protected]@microsoft.com Sent: Monday, March 16, 2015 4:19 PM To: [protected]@hotmail.com Subject: Reference:1-[protected] [SR# 1-[protected]] Dear Kamal Paulsamy, Kindly ignore the previous mail. Thank you for emailing Microsoft Mobile Device Support. This e-mail is in reference to the concern with service provided by Care Centre. I regret for the inconvenience caused to you. In response to your email and as per our telephonic conversation, I would like to inform you that the case has been forwarded to the concerned department. Our representative will contact you in the next 4 hours. Note: only our backend team is authorized to process your request for device replacement post technical diagnosis of your current device and Microsoft Mobile devices does not have policy to provide refund. Further, I acknowledged the information received from your side and have taken your valuable feeback. And here is the reference number for your inquiry that would help us follow up on your case. Kindly provide us with this No. to be able to help you better. Reference:1-[protected] Kind regards, Inder Raj Microsoft Mobile Device Support Representative India [THREAD ID:1-794MLN7] *--*--*--*--*--*--*--*--*--*--*--*--* -----Original Message----- From: [protected]@hotmail.com Sent: 16/03/2015 11:10:17 AM To: <contactcentre.[protected]@microsoft.com> Subject: Re: Reference: 1-[protected] [SR# 1-[protected]] Hi I have faced the same “SIM Error” problem again and I given my mobile in nokia care. This time the problems occour in the following scenario. 1.Play XBox enabled games. 2.Use camera for video recording with flash(1-2 mins) 3. Wake up mobile from sleep(long sleep 10 hours) Please give me a replacement device or give me my money back. Regards, Kamal Paulsamy From: Kamal p Sent: Tuesday, March 03, 2015 10:44 AM To: contactcentre.[protected]@microsoft.com Subject: RE: Reference: 1-[protected] [SR# 1-[protected]] Now it starts working I will update status Regards Kamal paulsamy Sent from my Windows Phone [protected][protected][protected][protected] From: contactcentre.[protected]@microsoft.com Sent: ‎3/‎3/‎2015 10:27 AM To: [protected]@hotmail.com Subject: Reference: 1-[protected] [SR# 1-[protected]] Dear Kamal Paulsamy, Thank you for emailing Microsoft Mobile Device Support. This email is in reference to the concern with service provided by Care Centre. I regret the inconvenience caused to you. In response to your email, I would like to inform you that the case has been again forwarded to the concerned department. Our representative will contact you at the earliest. Further, I acknowledged the information received from your side and have taken your valuable feedback. And here is the reference number for your inquiry that would help us follow up on your case. Kindly provide us with this No. to be able to help you better. Reference: 1-[protected] Kind regards, Sahil Sharma Microsoft Mobile Device Support Representative India [THREAD ID:1-794MLN7] *--*--*--*--*--*--*--*--*--*--*--*--* -----Original Message----- From: [protected]@hotmail.com Sent: 03/03/2015 06:26:20 AM To: Kamal p <[protected]@hotmail.com>; <contactcentre.[protected]@microsoft.com> Subject: RE: Reference: 1-[protected] [SR# 1-[protected]] Hi I have attached screenshot of multiple try Regards Kamal paulsamy Sent from my Windows Phone ________________________________ From: Kamal p<mailto:[protected]@hotmail.com> Sent: ‎3/‎3/‎2015 6:01 AM To: contactcentre.[protected]@microsoft.com<mailto:contactcentre.[protected]@micr...⇄ Subject: RE: Reference: 1-[protected] [SR# 1-[protected]] Hi After one week I get this problem today.what I have to do. If you give replacement or not? Mail me I need all information in email only.no phone calls. I need proof for my safety. Regards Kamal paulsamy > Date: Fri, 20 Feb 2015 07:12:57 +0200 > From: contactcentre.[protected]@microsoft.com > Subject: Reference: 1-[protected] [SR# 1-[protected]] > To: [protected]@hotmail.com > > Dear Kamal Paulsamy, > > Thank you for emailing Microsoft Mobile Device Support. > > This email is in reference to the concern with service provided by Care > Centre. I regret the inconvenience caused to you. > > In response to your email and as per the update received from our > concerned department, your device has been repaired. Hence, for further > assistance and in order to collect the device I request you to contact to > the same Care Centre. > > - I would like to inform you that our backend team is authorized to > process your request for device replacement post technical diagnosis of > your current device. > > Further, I acknowledged the information received from your side and have > taken your valuable feedback. > > And here is the reference number for your inquiry that would help us > follow up on your case. Kindly provide us with this No. to be able to help > you better. > > Reference: 1-[protected] > > Kind regards, > > Namita Jain > Microsoft Mobile Device Support Representative > India > > > > [THREAD ID:1-794MLN7] > *--*--*--*--*--*--*--*--*--*--*--*--* > > > > -----Original Message----- > > From: [protected]@hotmail.com > Sent: 19/02/2015 07:45:16 PM > To: <contactcentre.[protected]@microsoft.com> > Subject: Re: Reference: 1-[protected] [SR# 1-[protected]] > > Namita Jain > > Today I received a call from microsoft mobile support to collect my > mobile > from Nokia care.I need to know what did you do in service. > Every time if I ask nokia care they simply say we don't know anything. > Also If I come gain for service will you give replacement or not? > > Regards, > Kamal Paulsamy > > -----Original Message----- > From: contactcentre.[protected]@microsoft.com > Sent: Thursday, February 19, 2015 10:27 AM > To: [protected]@hotmail.com > Subject: Reference: 1-[protected] [SR# 1-[protected]] > > Dear Kamal Paulsamy, > > Thank you for emailing Microsoft Mobile Device Support. > > This e-mail is in reference to the concern with service provided by Care > Centre. I regret for the inconvenience caused to you. > > In response to your email, I understand that you dissatisfied with Care > Centre & I do apologize for the inconvenience that you have faced. > However, > I would like to inform you that the case has been already forwarded to the > concerned department. Our representative will contact you at the earliest. > > Further, I acknowledged the information received from your side and have > forwarded the same to the relevant department. > > And here is the reference number for your inquiry that would help us > follow > up on your case. Kindly provide us with this No. to be able to help you > better. > > Reference: 1-[protected] > > Kind regards, > > Namita Jain > Microsoft Mobile Device Support Representative > India > > > > [THREAD ID:1-794MLN7] > *--*--*--*--*--*--*--*--*--*--*--*--* > > > > -----Original Message----- > > From: [protected]@hotmail.com > Sent: 18/02/2015 11:09:28 AM > To: <contactcentre.[protected]@microsoft.com> > Subject: Re: Reference: 1-[protected] [SR# 1-[protected]] > > Sahil Sharma > > Ok.Thanks for your confirmation. > Now I will take this case to consumer court and get my needs. > > Regards, > Kamal Paulsamy > > -----Original Message----- > From: contactcentre.[protected]@microsoft.com > Sent: Wednesday, February 18, 2015 8:58 AM > To: [protected]@hotmail.com > Subject: Reference: 1-[protected] [SR# 1-[protected]] > > Dear Kamal Paulsamy, > > Thank you for emailing Microsoft Mobile Device Support. > > This e-mail is in reference to the concern with service provided by Care > Centre. I regret for the inconvenience caused to you. > > In response to your email and as per our system database your device has > been repaired so I request you to kindly be in touch with the same Care > Centre for further assistance. > > Further, I would like to inform you that the case has been forwarded to > the > concerned department. Our representative will contact you at the earliest. > > Furthermore, Microsoft Mobile Device Support does not have any such policy > to extend warranty of a device for the time period when the device was > submitted for repair. > > Furthermore, I acknowledged the information received from your side and > have > taken your valuable feedback. > > And here is the reference number for your inquiry that would help us > follow > up on your case. Kindly provide us with this No. to be able to help you > better. > > Reference: 1-[protected] > > Kind regards, > > Sahil Sharma > Microsoft Mobile Device Support Representative > India > > [THREAD ID:1-794MLN7] > *--*--*--*--*--*--*--*--*--*--*--*--* > > > > -----Original Message----- > > From: [protected]@hotmail.com > Sent: 17/02/2015 11:01:01 AM > To: <contactcentre.[protected]@microsoft.com> > Subject: Re: Reference: 1-[protected] [SR# 1-[protected]] > > Akash Pareek/Sahil Sharma > > How long will you take to give a device? almost 10 days.I need to extend > my > device warranty for extra 3 months.I need your confirmation through mail. > > Regards, > Kamal Paulsamy > > -----Original Message----- > From: [protected]@hotmail.com > Sent: Thursday, February 12, 2015 5:54 PM > To: contactcentre.[protected]@microsoft.com > Subject: Re: Reference: 1-[protected] [SR# 1-[protected]] > > Akash Pareek/Sahil Sharma > > Today someone from Microsoft mobile support is called me and told they > won't > give replacement for this device this time.They will give replacement if > the > problem occur next time. > I gave this mobile for service fifth time.so almost 2-3 months wasted for > service in a 7 month period.So what is the quality of service you doing.Is > there any target for giving replacement?(more than 6 service like that) > How many times I have to do software update and my personal data transfer? > So I will take this problem to public forum to show your quality of > service > to everyone. > > Actually I have four nokia mobile in my family.Everything is working fine > except me.And monthly once I give my mobile for service. > > Will you give replacement or not? > > Regards, > Kamal Paulsamy > > -----Original Message----- > From: contactcentre.[protected]@microsoft.com > Sent: Thursday, February 12, 2015 4:29 PM > To: [protected]@hotmail.com > Subject: Reference: 1-[protected] [SR# 1-[protected]] > > Dear Kamal, > > Thank you for emailing Microsoft Mobile Device Support. > > This e-mail is in reference to the concern with service provided by Care > Centre. I regret for the inconvenience caused to you. > > In response to your email, I would like to inform you that the case has > been > again highlighted to the concerned Department. Our representative will > contact you at the earliest. > > Further, I acknowledged the information received from your side. I thank > you > for your valuable feedback.Our work is to provide you with quality service > and your feedback will help us to improve it.we value your feedback. > > And here is the reference number for your inquiry that would help us > follow > up on your case. Kindly provide us with this No. to be able to help you > better. > > Reference: 1-[protected] > > Kind regards, > > Akash Pareek > Microsoft Mobile Device Support Representative > India > > > > > > [THREAD ID:1-794MLN7] > *--*--*--*--*--*--*--*--*--*--*--*--* > > > > -----Original Message----- > > From: [protected]@hotmail.com > Sent: 12/02/2015 11:19:20 AM > To: <contactcentre.[protected]@microsoft.com> > Subject: Re: Reference: 1-[protected] [SR# 1-[protected]] > > Sahil Sharma/Akash Pareek > > When will I get my money back? or When will I get replacement device? > > Already I gave 2-3 months for your observation.Still you do observation ? > > Better give me money to buy my mobile and do observation. > I can't spend 26k for your R&D or observation. > > Regards, > Kamal Paulsamy > > > -----Original Message----- > From: contactcentre.[protected]@microsoft.com > Sent: Wednesday, February 11, 2015 12:54 PM > To: [protected]@hotmail.com > Subject: Reference: 1-[protected] [SR# 1-[protected]] > > Dear Kamal, > > Thank you for emailing Microsoft Mobile Device Support. > > This e-mail is in reference to the concern with service provided by Care > Centre. I regret for the inconvenience caused to you. > > In response to your email, I would like to inform you that the case has > been > already forwarded to the concerned Department. Our representative will > contact you at the earliest. > > Further, as per our system database your device has been send to our > backend > deaprtment and it is under observation there. > > Furthermore, I acknowledged the information received from your side and > have > taken your valuable feedback. > > And here is the reference number for your inquiry that would help us > follow > up on your case. Kindly provide us with this No. to be able to help you > better. > > Reference: 1-[protected] > > Kind regards, > > Sahil Sharma > Microsoft Mobile Device Support Representative > India > > [THREAD ID:1-794MLN7] > *--*--*--*--*--*--*--*--*--*--*--*--* > > > > -----Original Message----- > > From: [protected]@hotmail.com > Sent: 10/02/2015 01:56:10 PM > To: <contactcentre.[protected]@microsoft.com> > Subject: Re: Reference: 1-[protected] [SR# 1-[protected]] > > Akash Pareek > > This is fifth time I am giving for service. > I need a replacement device or money back.I don't know why Microsoft give > me the faulty device again and again. > If you give me again the same faulty device, I don.t know what to do. > Because I bought this device by June 2014.With in 8 months I gave for > service 5 times.so almost 2/3 months device kept for service. > What is the use to buy this mobile for 26K. > Please do needful. > > Regards, > Kamal Paulsamy > > -----Original Message----- > From: contactcentre.[protected]@microsoft.com > Sent: Saturday, February 07, 2015 12:24 PM > To: [protected]@hotmail.com > Subject: Reference: 1-[protected] [SR# 1-[protected]] > > Dear Kamal, > > Thank you for emailing Microsoft Mobile Device Support. > > This e-mail is in reference to the concern with service provided by Care > Centre. I regret for the inconvenience caused to you. > > In response to your...

We will not get any action from complaining to this site. I think we only cheated by the company. If they really care us, they should give result within 2-3 day. Now I realized that all our efforts are wasted.

Dear Saneesh A.S, Thank you for emailing Microsoft Mobile Device Support. This e-mail is in reference to the concern with service provided by Care Centre. I regret for the inconvenience caused to you. In response to your email, I do apologize for the delay. Further, the case has been already highlighted to the backend department. Any update in this regards will be communicated to you at the earliest. Further more, I acknowledged the information received from your side and have taken your valuable feedback. And here is the reference number for your inquiry that would help us follow up on your case. Kindly provide us with this No. to be able to help you better. Reference: 1-[protected] Kind regards, Sahil Sharma Microsoft Mobile Device Support Representative India [THREAD ID:1-7AS2VHM] *--*--*--*--*--*--*--*--*--*--*--*--* -----Original Message----- From: [protected]@gmail.com Sent: 17/03/2015 04:07:58 PM To: &lt;contactcentre.[protected]@microsoft.com&gt; Subject: Re: Reference: 1-[protected] [SR# 1-[protected]] Dear Sahil Sharma, I didn't receive my handset till date. It has been almost 20 days i have submitted my mobile in Nokia care. The service center team has confirmed me that they will replace the set. I don't even understand why you guys are taking time to replace the set. The reference number is given below: Reference: 1-[protected] So kindly revert me and resolve the issue as soon as possible On 1 March 2015 at 23:23, &lt;contactcentre.[protected]@microsoft.com&gt; wrote: &gt; Dear Saneesh A.S, &gt; &gt; Thank you for emailing Microsoft Mobile Device Support. &gt; &gt; This e-mail is in reference to the concern with service provided by Care &gt; Centre. I regret for the inconvenience caused to you. &gt; &gt; In response to your email, I would like to inform you that the case has &gt; been again highlighted to the concerned department. Our representative will &gt; contact you at the earliest. &gt; &gt; Further more, I acknowledged the information received from your side and &gt; have taken your valuable feedback. &gt; &gt; And here is the reference number for your inquiry that would help us &gt; follow up on your case. Kindly provide us with this No. to be able to help &gt; you better. &gt; &gt; Reference: 1-[protected] &gt; &gt; Kind regards, &gt; &gt; Sahil Sharma &gt; Microsoft Mobile Device Support Representative &gt; India &gt; &gt; [THREAD ID:1-7AS2VHM] &gt; *--*--*--*--*--*--*--*--*--*--*--*--* &gt; &gt; &gt; &gt; -----Original Message----- &gt; &gt; From: [protected]@gmail.com &gt; Sent: 01/03/2015 09:51:00 PM &gt; To: &lt;contactcentre.[protected]@microsoft.com&gt; &gt; Subject: Re: Reference: 1-[protected] [SR# 1-[protected]] &gt; &gt; Dear Akash Pareek, &gt; &gt; I didn't get a good feedback from your side. After mailing so many times &gt; I didn't get any call from your service side. Last day I went to service &gt; center to collect the phone, &gt; they said that the set was ready. But when I switched on the mobile I found &gt; the display was very dim. When I can expect good service fro your side. &gt; They told that they have to sent the product to manufacturing plant, &gt; Chennai and they will revert back accordingly. &gt; Kindly please update the status regarding this issue and kindly provide me &gt; a solution &gt; &gt; &gt; On 26 February 2015 at 11:04, &lt;contactcentre.[protected]@microsoft.com&gt; wrote: &gt; &gt; &gt; Dear Saneesh A.S, &gt; &gt; &gt; &gt; Thank you for emailing Microsoft Mobile Device Support. &gt; &gt; &gt; &gt; This e-mail is in reference to the concern with service provided by Care &gt; &gt; Centre. I regret for the inconvenience caused to you. &gt; &gt; &gt; &gt; In response to your email, I would like to inform you that the case has &gt; &gt; been already forwarded to the concerned department. Our representative &gt; will &gt; &gt; contact you at the earliest. &gt; &gt; &gt; &gt; Further, I would not be able to provide the escalation matrix due to &gt; &gt; security reasons. &gt; &gt; &gt; &gt; Further more, I acknowledged the information received from your side. I &gt; &gt; thank you for your valuable feedback.Our work is to provide you with &gt; &gt; quality service and your feedback will help us to improve it.We value &gt; your &gt; &gt; feedback. &gt; &gt; &gt; &gt; Please be assured that we are continually looking at ways of improving to &gt; &gt; provide you with better products and services. &gt; &gt; &gt; &gt; And here is the reference number for your inquiry that would help us &gt; &gt; follow up on your case. Kindly provide us with this No. to be able to &gt; help &gt; &gt; you better. &gt; &gt; &gt; &gt; Reference: 1-[protected] &gt; &gt; &gt; &gt; Kind regards, &gt; &gt; &gt; &gt; Akash Pareek &gt; &gt; Microsoft Mobile Device Support Representative &gt; &gt; India &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; [THREAD ID:1-7AS2VHM] &gt; &gt; *--*--*--*--*--*--*--*--*--*--*--*--* &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; -----Original Message----- &gt; &gt; &gt; &gt; From: [protected]@gmail.com &gt; &gt; Sent: 25/02/2015 01:36:16 PM &gt; &gt; To: &lt;contactcentre.[protected]@microsoft.com&gt; &gt; &gt; Subject: Re: Reference: 1-[protected] [SR# 1-[protected]] &gt; &gt; &gt; &gt; Dear sahil, &gt; &gt; &gt; &gt; Why you are not able to provide the contact details of your higher &gt; &gt; officials. Then please provide me escalation matrix, so that i can &gt; directly &gt; &gt; talk to them. Your concerned department has not called me yet. This is &gt; &gt; really not fair. Now it is almost 2 days gone, there is no update from &gt; your &gt; &gt; side.Either you please provide me replacement or else process for DOA &gt; &gt; &gt; &gt; On 25 February 2015 at 11:53, &lt;contactcentre.[protected]@microsoft.com&gt; wrote: &gt; &gt; &gt; &gt; &gt; Dear Saneesh A.S, &gt; &gt; &gt; &gt; &gt; &gt; Thank you for emailing Microsoft Mobile Device Support. &gt; &gt; &gt; &gt; &gt; &gt; This e-mail is in reference to the concern with service provided by &gt; Care &gt; &gt; &gt; Centre. I regret for the inconvenience caused to you. &gt; &gt; &gt; &gt; &gt; &gt; In response to your email, I would like to inform you that the case has &gt; &gt; &gt; been forwarded to the concerned department. Our representative will &gt; &gt; contact &gt; &gt; &gt; you at the earliest. &gt; &gt; &gt; &gt; &gt; &gt; Further, I would not be able to provide the contact details of our &gt; higher &gt; &gt; &gt; officials due to security reasons. &gt; &gt; &gt; &gt; &gt; &gt; Furthermore, I acknowledged the information received from your side. &gt; &gt; &gt; &gt; &gt; &gt; And here is the reference number for your inquiry that would help us &gt; &gt; &gt; follow up on your case. Kindly provide us with this No. to be able to &gt; &gt; help &gt; &gt; &gt; you better. &gt; &gt; &gt; &gt; &gt; &gt; Reference: 1-[protected] &gt; &gt; &gt; &gt; &gt; &gt; Kind regards, &gt; &gt; &gt; &gt; &gt; &gt; Sahil Sharma &gt; &gt; &gt; Microsoft Mobile Device Support Representative &gt; &gt; &gt; India &gt; &gt; &gt; &gt; &gt; &gt; [THREAD ID:1-7AS2VHM] &gt; &gt; &gt; *--*--*--*--*--*--*--*--*--*--*--*--* &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; -----Original Message----- &gt; &gt; &gt; &gt; &gt; &gt; From: [protected]@gmail.com &gt; &gt; &gt; Sent: 24/02/2015 05:49:10 PM &gt; &gt; &gt; To: &lt;contactcentre.[protected]@microsoft.com&gt; &gt; &gt; &gt; Cc: &lt;[protected]@nokia.com&gt; &gt; &gt; &gt; Subject: Re: Reference: 1-[protected] [SR# 1-[protected]] &gt; &gt; &gt; &gt; &gt; &gt; Dear Inder Raj, &gt; &gt; &gt; &gt; &gt; &gt; As discussed we didn't get any call from your concerned department. I &gt; &gt; have &gt; &gt; &gt; submitted my device in nokia care yesterday. Please find the jobsheet &gt; &gt; &gt; attachment. &gt; &gt; &gt; &gt; &gt; &gt; No one from service center has called me and updated the status.This is &gt; &gt; 2nd &gt; &gt; &gt; time i am facing display complaint. I am not at all satisfied with the &gt; &gt; &gt; product. Previously when i have submitted my device on 20/02/2015 they &gt; &gt; &gt; have told me that they have updated the software, at that time when i &gt; &gt; have &gt; &gt; &gt; opened the back cover i found that the screws have been scratched. &gt; &gt; Inorder &gt; &gt; &gt; to update the software, what's the use of opening the device. Please &gt; &gt; &gt; provide me your concerned department mail id or contact number and &gt; kindly &gt; &gt; &gt; process it for DOA under exceptional case &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; On 24 February 2015 at 16:11, &lt;contactcentre.[protected]@microsoft.com&gt; &gt; wrote: &gt; &gt; &gt; &gt; &gt; &gt; &gt; Dear Saneesh A.S, &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; Thank you for emailing Microsoft Mobile Device Support. &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; This e-mail is in reference to the concern with service provided by &gt; &gt; Care &gt; &gt; &gt; &gt; Centre. I regret for the inconvenience caused to you. &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; In response to your email, I would like to update you that the case &gt; has &gt; &gt; &gt; &gt; already been escalated to our concerned department. Kindly be assured &gt; &gt; &gt; that &gt; &gt; &gt; &gt; the matter would be looked into on a priority basis and a &gt; &gt; representative &gt; &gt; &gt; &gt; from our relevant department will contact you at the earliest. &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; Further, I acknowledged the information received from your side and &gt; &gt; have &gt; &gt; &gt; &gt; taken your valuable feedback. &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; And here is the reference number for your inquiry that would help us &gt; &gt; &gt; &gt; follow up on your case. Kindly provide us with this No. to be able to &gt; &gt; &gt; help &gt; &gt; &gt; &gt; you better. &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; Reference: 1-[protected] &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; Kind regards, &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; Inder Raj &gt; &gt; &gt; &gt; Microsoft Mobile Device Support Representative &gt; &gt; &gt; &gt; India &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; [THREAD ID:1-7AS2VHM] &gt; &gt; &gt; &gt; *--*--*--*--*--*--*--*--*--*--*--*--* &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; -----Original Message----- &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; From: [protected]@gmail.com &gt; &gt; &gt; &gt; Sent: 24/02/2015 10:20:55 AM &gt; &gt; &gt; &gt; To: &lt;contactcentre.[protected]@microsoft.com&gt; &gt; &gt; &gt; &gt; Subject: Re: Reference: 1-[protected] [SR# 1-[protected]] &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; Sir, &gt; &gt; &gt; &gt; Nobody call me yet. This time my mobile still In service center &gt; &gt; &gt; &gt; Sent from Samsung Mobile &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; -------- Original message -------- &gt; &gt; &gt; &gt; From: contactcentre.[protected]@microsoft.com &gt; &gt; &gt; &gt; Date: 22/02/2015 9:36 AM (GMT+05:30) &gt; &gt; &gt; &gt; To: [protected]@gmail.com &gt; &gt; &gt; &gt; Subject: Reference: 1-[protected] [SR# 1-[protected]] &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; Dear Saneesh A.S, &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; Thank you for emailing Microsoft Mobile Device Support. &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; This e-mail is in reference to the concern with service provided by &gt; &gt; Care &gt; &gt; &gt; &gt; Centre. I regret for the inconvenience caused to you. &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; In response to your emai and as per our telephonic conversation I &gt; would &gt; &gt; &gt; &gt; like to inform you that the case has been forwarded to the concerned &gt; &gt; &gt; &gt; department. Our representative will contact you in the next 24 hours. &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; Further, I acknowledged the information received from your side. I &gt; &gt; thank &gt; &gt; &gt; &gt; you for your valuable feedback.Our work is to provide you with &gt; quality &gt; &gt; &gt; &gt; service and your feedback will help us to improve it.we value your &gt; &gt; &gt; feedback. &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; Further, I acknowledged the information received from your side. &gt; Kindly &gt; &gt; &gt; be &gt; &gt; &gt; &gt; assured that Microsoft always strive to serve our customers in the &gt; best &gt; &gt; &gt; &gt; possible manner. I thank you for your valuable feedback and have &gt; &gt; &gt; forwarded &gt; &gt; &gt; &gt; the same to the relevant department. &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; And here is the reference number for your inquiry that would help us &gt; &gt; &gt; &gt; follow up on your case. Kindly provide us with this No. to be able to &gt; &gt; &gt; help &gt; &gt; &gt; &gt; you better. &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; Reference: 1-[protected] &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; Kind regards, &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; Akash Pareek &gt; &gt; &gt; &gt; Microsoft Mobile Device Support Representative &gt; &gt; &gt; &gt; India &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; [THREAD ID:1-7AS2VHM] &gt; &gt; &gt; &gt; *--*--*--*--*--*--*--*--*--*--*--*--* &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; -----Original Message----- &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; From: [protected]@gmail.com &gt; &gt; &gt; &gt; Sent: 21/02/2015 01:42:33 PM &gt; &gt; &gt; &gt; To: &lt;contactcentre.[protected]@microsoft.com&gt; &gt; &gt; &gt; &gt; Subject: Re: Reference: 1-[protected] [SR# 1-[protected]] &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; Dear Inder Raj, &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; The service center details in which i have submitted is given below: &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; Nokia care, Poovath international &gt; &gt; &gt; &gt; Opp. Saritha Theatre, 4th floor, Kurian towers, &gt; &gt; &gt; &gt; Cochin-682018, Mob-+91 [protected] &gt; &gt; &gt; &gt; I didn't note down the jobsheet number. You can try it with the IMEI &gt; &gt; &gt; number &gt; &gt; &gt; &gt; of my device and you could find the entire details. &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; The time you have called me, i was in a meeting, so I couldn't answer &gt; &gt; the &gt; &gt; &gt; &gt; call. The best time you can call me is by 4pm &gt; &gt; &gt; &gt; I am feeling difficult to again go back to nokia care and get the &gt; &gt; service &gt; &gt; &gt; &gt; done.This is afterall a brand new product, not more than 10 days of &gt; &gt; use. &gt; &gt; &gt; So &gt; &gt; &gt; &gt; kindly process it for DOA &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; Awaiting for ur favourable reply... &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; On 21 February 2015 at 10:37, &lt;contactcentre.[protected]@microsoft.com&gt; &gt; &gt; wrote: &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; Dear Saneesh A.S, &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; Thank you for emailing Microsoft Mobile Device Support. &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; This e-mail is in reference to the concern with service provided by &gt; &gt; &gt; Care &gt; &gt; &gt; &gt; &gt; Centre. I regret for the inconvenience caused to you. &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; In response to your email, I tried contacting you but there was no &gt; &gt; &gt; &gt; &gt; response from your side so I would request you to kindly revert &gt; back &gt; &gt; &gt; with &gt; &gt; &gt; &gt; &gt; the details mentioned below so that I can help you out in best &gt; &gt; possible &gt; &gt; &gt; &gt; &gt; manner: &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; * Full address of Care Centre &gt; &gt; &gt; &gt; &gt; * Jobsheet number &gt; &gt; &gt; &gt; &gt; * Best Time To Call &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; Note: only our backend team is authorized to process your request &gt; for &gt; &gt; &gt; &gt; &gt; device replacement post technical diagnosis of your current device. &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; Further, I acknowledged the information received from your side. &gt; &gt; Kindly &gt; &gt; &gt; &gt; be &gt; &gt; &gt; &gt; &gt; assured that Microsoft always strive to serve our customers in the &gt; &gt; best &gt; &gt; &gt; &gt; &gt; possible manner. I thank you for your valuable feedback and have &gt; &gt; &gt; &gt; forwarded &gt; &gt; &gt; &gt; &gt; the same to the relevant department. &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; And here is the reference number for your inquiry that would help &gt; us &gt; &gt; &gt; &gt; &gt; follow up on your case. Kindly provide us with this No. to be able &gt; to &gt; &gt; &gt; &gt; help &gt; &gt; &gt; &gt; &gt; you better. &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; Reference: 1-[protected] &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; For any further assistance, please contact our support on (City &gt; Code) &gt; &gt; &gt; &gt; &gt; 30303838. &gt; &gt; &gt; &gt; &gt; Time: 09:00 AM To 06:00 PM (IST). &gt; &gt; &gt; &gt; &gt; Working Days: Monday to Sunday. &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; Or get online assistance, please visit &gt; &gt; &gt; &gt; &gt; http://www.microsoft.com/en-in/mobile/support/contact/.* &gt; &gt; &gt; &gt; &gt; You can also go online on &gt; &gt; &gt; &gt; &gt; http://www.microsoft.com/en-in/mobile/support/contact/ * to find &gt; &gt; user &gt; &gt; &gt; &gt; &gt; guides, troubleshooting steps and other services like Apps support &gt; to &gt; &gt; &gt; &gt; help &gt; &gt; &gt; &gt; &gt; you use your Microsoft * product &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; Kind regards, &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; Inder Raj &gt; &gt; &gt; &gt; &gt; Microsoft Mobile Device Support Representative &gt; &gt; &gt; &gt; &gt; India &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; [THREAD ID:1-7AS2VHM] &gt; &gt; &gt; &gt; &gt; *--*--*--*--*--*--*--*--*--*--*--*--* &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; -----Original Message----- &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; From: [protected]@gmail.com &gt; &gt; &gt; &gt; &gt; Sent: 20/02/2015 06:09:41 PM &gt; &gt; &gt; &gt; &gt; To: &lt;contactcentre.[protected]@microsoft.com&gt; &gt; &gt; &gt; &gt; &gt; Subject: Microsoft Mobile devices support - Nokia devices and &gt; &gt; &gt; &gt; accessories &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; [First name:SANEESH] &gt; &gt; &gt; &gt; &gt; [Last name:A S] &gt; &gt; &gt; &gt; &gt; [Type:Complaint] &gt; &gt; &gt; &gt; &gt; [Topic:Nokia devices and accessories] &gt; &gt; &gt; &gt; &gt; [Message:Dear Team, &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; I have purchased Lumia 630 phone on 10/02/2015 and i am facing a &gt; &gt; &gt; &gt; complaint &gt; &gt; &gt; &gt; &gt; that the phone is getting hanged. When i try to unlock the screen, &gt; &gt; the &gt; &gt; &gt; &gt; &gt; touch doesn't work. I went to Nokia care, Poovath international, &gt; &gt; cochin &gt; &gt; &gt; &gt; and &gt; &gt; &gt; &gt; &gt; reported the problem. Firstly i have asked to process for DOA as it &gt; &gt; is &gt; &gt; &gt; &gt; &gt; brand new product, but the nokia executive has told that DOA can be &gt; &gt; &gt; &gt; &gt; processed within 4 days of purchase. So he told that it might be &gt; due &gt; &gt; to &gt; &gt; &gt; &gt; &gt; software issue and they have updated the software and returned &gt; back. &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; After i have returned from service center, the same problem &gt; persits. &gt; &gt; So &gt; &gt; &gt; &gt; &gt; kindly provide replacement for the same. I am not at all satisfied &gt; &gt; with &gt; &gt; &gt; &gt; the &gt; &gt; &gt; &gt; &gt; product ] &gt; &gt; &gt; &gt; &gt; [Email address:[protected]@gmail.com] &gt; &gt; &gt; &gt; &gt; [Email confirmed:[protected]@gmail.com] &gt; &gt; &gt; &gt; &gt; [Mobile:[protected]] &gt; &gt; &gt; &gt; &gt; [Phone model:Lumia 630] &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; &gt; [ANY FIELD NN] &gt; &gt; &gt; &gt; &gt; [Landline:] &gt; &gt; &gt; &gt; &gt; [City:Alapuzha] &gt; &gt; &gt; &gt; &gt; [Street address:Ankamaliveli laksham veedu, Aroor] &gt; &gt; &gt; &gt; &gt; [State:Kerala] &gt; &gt; &gt; &gt; &gt; [Preferred contact method:Email] &gt; &gt; &gt; &gt; &gt; [ZIP:688534] &gt; &gt; &gt; &gt; &gt; [Salutations:Mr] &gt; &gt; &gt; &gt; &gt; [IMEI:[protected]] &gt; &gt; &gt; &gt; &gt; [Additional info:Repair details - software updated] &gt; &gt; &gt; &gt; &gt; [Country:INDIA] &gt; &gt; &gt; &gt; &gt; [Language:English] &gt; &gt; &gt; &gt; &gt;

Hi, This is regarding the Lumia Hand set-720 which was given at Lumia Care Centre- NEIL COMMUNICATION C-10, First Floor, Sector-10, 201301 Noida on 18 feb Handset Model:720 (Yellow) Date of purchase :[protected] IMEI No: [protected] Job sheet no:[protected]/150218/019 Compliant NO:- 1-[protected] Invoice scan copy attached As per Lumia care centre employees, Handset was suppose to be returned after repairing to me within 7 working days, but when I checked with Customer care helpline to check the status they said its not repaired and they said you will receive a call back from call center within 24 hrs but not received call in 24 hrs. After all this, when today I visited at you care centre, they said WE ARE NOT ABLE TO REPAIR THE HANDSET and they offered me a replacement handset of lower version! My Lumia handset was under warranty, what is the reason that you guys can’t repair this? If same i[censored]nder warranty period, also how can you guys offer me other handset ? Is this not companies responsibility to satisfy customer and solve our issues ? I need either my repaired handset or a NEW LUMIA-720 or upgrated handset ASAP! Waiting for your positive response at earliest Regards Anand Kumar Yadav [protected]

I am Richa. I purchased a mobile of Microsoft (Lumia 535) on date[protected] from the spice hotspot, jaipur (invoice no.[protected]. Without any damage within 2 months its display gone blank. Then I submitted my handset to nokia care centre (NCC) on date[protected] jobsheet no.[protected]/150225/021) under warranty. Till today NCC said repairing status is "in nokia factory for repairing". They said 15 days but its already going to be a month. That is one issue. Another issue is if new mobile will become automatically faulty then who is responsible. And company or dealer should provide another new handset as compensation. Please provide me the best justice as soon as possible.

BUY ONE A NOKIA ASHA 230 SET ON 14/07/14 EMI 353041/06/794468/3 total three time same defects repair by ur servicec centre and miss behave u r care and already compline u r care no repair u and ur service centre my mob no[protected] so i request pl pl deceion my set last job sheet no 353916 /01/15

Well to be honest the type of Corning Gorilla Glass 3 which Nokia lumia 630 involves or uses is so far the worst I have seen. I got my mobile's glass broken after it fell from about 2 feet and got shattered to pieces. I have seen cases where other company mobile's which includes gorilla glass sustained such damage even after falling from 1st floor of a building while another case where the mobile internal display got broken but the outer Corning Gorilla Glass remained undamaged. Further i am being charged around 2k to get it repaired from a nokia service centre. Highly disappointed from a company which was once known for its parts quality.

I am Umesh D. Tirbude. I purchased a mobile of Microsoft (Lumia 535) on date[protected] from the mobile store (invoice no. 13121/[protected]. Without any damage within 2 months its display gone blank. Then I submitted my handset to nokia care centre (NCC) on date[protected] jobsheet no.[protected]/150307/002) under warranty. till today NCC said repairing status is "waiting for parts". So how they will resolve problem within given target date. That is one issue. Another issue is if new mobile will become automatically faulty then who is responsible. And company or dealer should provide another new handset as compensation. Please provide me the best justice as soon as possible.

Hi, Bought Lumia 535 in February and faced some touch issues ( space bar types a full stop and alphabets repeat themselves while typing etc.) Was told by the dealer in B'lore that phone updates will happen. many weeks later ( after auto-update enabling), no improvement. Problem got worse now.many functions are non responsive to touch: Notifications do not come in, or come in when I switch off and on. Screen des not scroll when I scroll with fingers. Latest is, I don't receive sms too. Nothing wrong with my network: when I use another phone, all is fine with messages and other functions. I'm sure it's the phone/software. Dealer does not take responsibility. Was thinking of posting on facebook.My husband suggested that I should place a complaint first. Let me know if you can resolve this. Regards Sangeeta Mansur Bangalore :[protected]/[protected] [protected]@gmail.com

I have visited Nokia Care Center 4 times within a year under warranty period 5th time visit will b tomorrow...I bought this phone(Nokia Lumia 630) from ebay on june 2014 not even completed a year. And for each of my problem I have to visit twice to NCC for solution. 1st I visited coz my phone started snoozing automatically so I went to Nokia Care Center (NCC) .2nd time my phone started reacting oppositely on my commands like m using volume low down button volume increasing n so on, so i need to visit NCC.3rd time one night phone was working properly but in the morning i wokeup n checked my phone the display has being gone automatically again i took my phone to NCC and this time NCC people send my phone to the Nokia factory.4th time i.e today i visited coz speaker of my phone was not working i.e was not able to play music or video, ringtones and alarms on loud so i went to NCC and came home and checked now apps are not being able to install ( screen displaying coz major errors) now again 5th time i need to visit NCC tomorrow...u guyz tell me how many times more i need to visit NCC ...And in every single visit they format my phone all the time i loose my important files pics and so on...not a single time my mistake was there all the time problems taken place suddenly and automatically... u guyz telme how n y this is happening ...nokia is a big brand ...Is this the way ur product should be...NOw I want a Replacement of my phone with compensation...