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NurseryLive Complaints & Reviews

nurserylive.com
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Updated: Jul 25, 2025
Complaints 804
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37
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Bad 😕 It seems that NurseryLive has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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NurseryLive reviews & complaints page 11

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B
Boss Baskar
Jul 31, 2021
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Address: Office No. A-3030, 3rd Floor, Marvel Fuego, Survey Number :137, Opp Seasons Mall, Hadapsar Pune Maharashtra - 411028 India

I have placed an order on May 30th and the product not been delivered for a month, On 30th July I asked for a refund they said I will get a refund within 24 to 48 hours. nothing I have received. Today 31st of July when I enquired about a refund again they said it will take 24-48 hours to process your refund..

My order number: NLV[protected]
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    U
    Usee
    Jul 31, 2021
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    Order no NLV[protected] dated 28/06/2021 for 3 items, online payment done for Rs.1046/= and the delivery address given as Chennai.
    The plants has not been delivered till now.
    Tried calling WhatsApp no, mailing several times, no response.
    Immediate action is awaited pl.
    NurseryLive customer support has been notified about the posted complaint.
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      V
      Vinayak Singh Rajpoot
      Jul 30, 2021
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      I had ordered plants before 14 july 2021 and not received my plants till now I had mail many times but not get any reply .i had
      also content through instagram on there id and also on there web chat option but I had not get any update about my order.
      My Order Number is NLV[protected].
      +2 photos
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        A
        alternatesdfvsdfsdfsdf
        Jul 30, 2021
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        We have places order 3 weeks back and did not receive the order . any queries to the vendor is not useful. no reply from them even the customer service is fake they have the same customer service person in chat.

        PLEASE DON'T EVER BUY FROM THIS SITE OR VENDOR. HE SEEMS TO BE A PAKKA CHEATER AND FRAUD.
        NurseryLive customer support has been notified about the posted complaint.
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          R
          Rajashekarz
          Jul 30, 2021
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          Address: Maharastra

          Sir I had placed the order 1month back
          I've paid for the order also
          But these people haven't delivered the order and haven't updated a thing also
          Pls help in getting the plant or help in refunding the amount
          Order no-NLV[protected]
          Mail id - [protected]@gmail.com
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            G
            Gudavarthy
            Jul 30, 2021
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            Address: 8-1-284/OU/263, OU COLONY SHAIKPET DARGHA, besides ALANKAR HOTEL

            It's been over a month I have ordered cherry blossom seeds. My order number is:
            NLV[protected]. I have written several messages. I have not received any reply. Your service is very disappointing. Can you please let me know what is the problem?!!
            NurseryLive customer support has been notified about the posted complaint.
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              P
              Pgrk
              Jul 30, 2021
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              Address: Flat D3/1003,, Bank of India officer's complex, Sector 13 Nerul East

              I have received the plant yesterday. The condition of the plant is very bad, it'll not even survive for a day. Will you kindly replace it with a good plant. I am attaching herewith the photo of the same.
              +1 photos
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                D
                Damodar Sarmalkar
                Jul 30, 2021
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                Address: Pune

                I had place order on 18th july after paying Rs 1052/- I am still awaiting for the delivery. infact i tried reaching through web chat two times i get message it is in process and will get the email confirmation.

                They dont even have refund option nor order tracing tab, i feel amazon is good option to buy anything.

                This is poor customer service, i wouldnt recommend any of my friend.
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                  G
                  Geelak
                  Jul 29, 2021
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                  Address: Chennai

                  With lots of disappointment am writing this mail to you.. orderrd a bamboo plant on 3rd July with prepayment.. received a parcel on 26th july by DTDC.. in which there was NO PLANT inside the box, a glass Vase was broken in pieces and few pebbles were only inside the box. Am attaching all the pics for your reference...

                  you don't have a number to reach...you guys don't revert for any chat messages not email...then how do we reach you... If you guys are really in a situation to not deliver on what you guys advertise then why do u guys send so many notifications..without even checking what the customer tells you.
                  +3 photos
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                    K
                    Kalyansky
                    Jul 29, 2021
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                    Hi team,
                    My order NLV[protected], has not been delivered by nursery live. Over the above it appears fraud with the way they respond to customers. They have already asked for online payment for placing order, they are not giving assurance of product delivery . Kindly take some customers friendly action on such websites.
                    Aug 17, 2021
                    Complaint marked as Resolved 
                    NurseryLive customer support has been notified about the posted complaint.
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                      K
                      Kalyansky
                      Jul 29, 2021
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                      Resolved

                      Hi,
                      I have ordered plants from nurserylive in July 18, 2021. They have sent confirmation mail and have not received my order since then. Customer chat is saying everytime, it will take 3-4 days to dispatch. My order numbers are :
                      NLV[protected] and NLV[protected].
                      Kindly help me out. As the agents of nursery live are not responding to my request.
                      Aug 17, 2021
                      Complaint marked as Resolved 
                      NurseryLive customer support has been notified about the posted complaint.
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                        S
                        SreeMenon
                        Jul 29, 2021
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                        (Order - NLV[protected])I recently purchased pack of 3 money plants from nurserylive and all the plants were in a dead condition with torn leaves completely stained in mud. They are not even responding back in the customer care service [protected]@nurserylive.com. They are behaving so unprofessional. Online Chat window is also not genuine and no response from the same. I paid 799 for the order and I regret on the purchase from nurserylive. At least they could respond back for the money they have taken from us. Definitely need a replacement or refund.
                        NurseryLive customer support has been notified about the posted complaint.
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                          G
                          Gk02
                          Jul 28, 2021
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                          Website: nurserylive.com

                          I have placed an order in the Nurserylive website on June 17th and paid Rs.308.The plants were expected to be delivered within 5 to 6 days as per their email sent to me.But even after a month it has not been received and when I send them email or try to contact customer care, they are not responding for the same.And there is no customer care number to contact them.
                          Kindly help to refund the money or deliver the plants.
                          Aug 5, 2021
                          Complaint marked as Resolved 
                          The plants were delivered today, the plants are very healthy and the packaging was good.Nurserylive is a good site provided the customer care service is improved.
                          NurseryLive customer support has been notified about the posted complaint.
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                          hey @Gk02, was the order delivered?
                          Reply
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                            P
                            pnkvnaveen
                            from Chennai, Tamil Nadu
                            Jul 28, 2021
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                            I have ordered plants worth ₹1, 199 about a month ago. Still the product has not been shipped and no one is answering in Customer Support.
                            NurseryLive customer support has been notified about the posted complaint.
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                              S
                              Sukhjot
                              Jul 28, 2021
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                              I ordered pots, mud and seeds from nursery. So far, I have only received seeds. Its been almost 2 months and no updates.
                              Order ID: NLV[protected]
                              NurseryLive customer support has been notified about the posted complaint.
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                                S
                                Srg_India
                                Jul 28, 2021
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                                I ordered a couple of items from NurseryLive. I enquired the order status in their chat option MULTIPLE times but no one replies and completely ignore my messages. I have been trying to get their attention via email and chat option for over a week.
                                However, when I enquired something from other login ID, there was immediate response. It shows that their team is interested in prospective customers but do not care about existing ones.

                                I demand a full refund immediately.
                                NurseryLive customer support has been notified about the posted complaint.
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                                  @Am
                                  Jul 28, 2021
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                                  My order with order number: NLV[protected] was ordered on 9th of July 2021 which is still not delivered to me. The tracking number: EU[protected]IN provided does not work too. After going to the tracking number, it gives the information of consignment not found. Kindly look into it and do the needful. I have sent several emails and texts which are all unresponded by the company.
                                  Amisha Mankar
                                  NurseryLive customer support has been notified about the posted complaint.
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                                    P
                                    [email protected]
                                    from Bengaluru, Karnataka
                                    Jul 27, 2021
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                                    Product is not delivered even if money was already paid. No contact for customer care. You will feel helpless as there is no other way to escalate the matter. Email address is there but no one ever bother to respond. PATHETIC AND UNRESPONSIVE BEHAVIOUR.
                                    NurseryLive customer support has been notified about the posted complaint.
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                                      D
                                      Dr b
                                      Jul 27, 2021
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                                      Not delivering products which are prepaid.customer care number switched of.repeated emails not responded
                                      NurseryLive customer support has been notified about the posted complaint.
                                      Jul 27, 2021
                                      Updated by Dr b                                       No response from nurserylive
                                      Jul 27, 2021
                                      Updated by Dr b                                       No response from the company
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                                        M
                                        Meenakshi Ambal
                                        Jul 27, 2021
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                                        Order NLV [protected] dated 23rd July
                                        Rhoeo plnt with pot, online payment done for Rs.288 and delivery address given as Mysore.
                                        We note that the plant has not been delivered till now.
                                        Very upset with the services
                                        Tried mailing 4 to 5 times, but no response.
                                        Immediate action is appreciated.
                                        NurseryLive customer support has been notified about the posted complaint.
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