NurseryLive Complaints & Reviews

I have placed a ordered on 2 july but still not received. In site it is not providing me with satisfying information. When I mailed them on the same no reply at all . This is horrible. Is this the way you treat your customer. I would never order seeds or anything from nursery live nor I would recommend it. Who would order seeds or anything from a site where there is not proper order tracking and not provided with satisfying information. I want you to revert back personally at the earliest
Thank you

I ordered (paid in advance) multiple items in my order NLV[protected] on 5th July 2021. Received delivery of items on 14th July, that too only partially (high valued item not included). I enquired with them multiple times on 'chat'. Everytime there is only an Autoresponse stating that they will get back to me soon which never happened. Then there was a mail from them (again a pre-built text) stating that the delay is happening due to Covid 19. Above explanation is not plausible since I am located in Pune only (hence should not have taken more than 2 - 3 days to deliver the balance goods), the ordered (balance) item is an 'off the shelf' category (hence no manual working is involved) and there is no restriction on good's transportation in Pune these days due to Covid.

Considering that there are around 500 + complaints against this Company (most of them unresolved), I strongly feel that some more concrete action should be initiated instead of merely forwarding the complaint to NurseryLive.

I placed an order on 30th June 2021 from NurseryLive for a set of cacti plants worth 970/- INR with order number NLV[protected].
It was not shipped until 16th July, the team does not take proper care or even attempt to update about the order. After leaving messages and mails for 16 days they finally shipped it and it was even attempted to be delivered and it automatically said cannot delivered and was redirected to NurseryLive. They won't refund my money and won't either give me my order.

Dear sir
Almost one month till date I have not received partial delivery

Pl look into matter

If don't possible then refund amount

Thanks
Milind Pol
[protected]

Myself ordered a plant on 24th May, 21 with order I'd NLV[protected].( Deliverable to Chennai 600087), but yet to receive any order update . I have already paid the amount but even after so many complaint not getting any reply . I am so much irritated and frustated with this.
Kindly process or refund my order .

This complaint is regarding my order NLV[protected] that was placed on 26th May 2011.
After reaching out to [protected]@nurserylive on 24th June, I had gotten an automated response that I will be given a reply in 2 working days, but there was no email.
I followed up again on 7th July, but again got no response.
I would request the nurserylive team to either:
1) deliver my order if the product is available, or
2) refund the amount of Rs 906.

My order no.NLV[protected] never got delivered. This company is cheating on people. Request you to kindly take the action.

Hello

Nursery live had not fulfilled order for which amount has been fully paid.

Order no : NLV[protected]

There is no response on mail or chat; absolutely shameless people and looting customer money.

Order NLV[protected], I order the Flowers a few days ago but not get yet, I already paid my amount so Please process this. Your all numbers are Not Connected. It's unprofessional.

Hi Nursery Live,
I am sending this message with utmost dissatisfaction and frustration for delaying my order.
I had placed the order on the 21st of June'21 and got confirmation that my order is placed. On 25th June'21, I get a message saying the order is processed and will be informed about the dispatch, but that doesn't happen. I get one more message on 3rd July saying the order is processed and will be informed about the dispatch. I am contacting your chat support available on the website which is so so worst that people don't even respond or not sure whether my messages reach the support.
You guys don't have phone support, grievance support, no formal compliance policy nothing!!. Should a customer have to go through all these hassles in order to contact you for the service he paid for?
Please respect the existing customers to gain more in future.
Don't make me feel to re-think about the services I expect from you guys, please make sure you guys are delivering the orders real soon.

I placed an order for 5 plants and paid Rs 1392 inclusive of delivery charges . They are silent about the order and despite several reminders there is no response . This appears to be work of group of fraudulent people . The company needs to be investigated for fraud .

I kept asking people assigned to me on chat box about the date of delivery. And all they say is that it will take 3-4 more days. How many times you have written the same thing. The order I placed was a birthday gift. what's the purpose of reaching after a month. I even asked to get my money refunded. To which there is no response. I had such faith on nursery live

Much disappointed as ordered the seeds wr not thr shocked to find empty seeds packet of brinjal betroot and choulai green and the was also not free seeds packet recvd only one pkt of bottle gourd snake gourd bush beans why do u advertise falsly and misguide inspite of paying fr brinjal greens and betroot I recv empty covers.if this the situation fr ur regular customer imagine the situation of new one kindly do the need ful bfr I take it to social media
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Subject : Poor service

Ref : My order number : NLV [protected] dated 15-06-21 for Rs.1, 865.00 (copy attached)

Your site of exclaiming best plants proved worst in my case. Although the products that I ordered are easily available in market but II fell prey to your beautiful Site. This was the biggest blunder of my life. After confirmation there is no system of tracking order. You have created your site very cleverly that none can contact you through telephone. Even after sending emails to your customer care there is no response. You have played with my sentiments and cheated a senior citizen and pocketed my money. God will never excuse you for this act of theft. Keep this money with you.
(Pardeep Kapil) [protected]
110 / B 5, Second Floor
Sudershan Cinema Road, Gautam Nagar
New Delhi 110 049

I had placed an order on 21st May 2021for the following
1) 5.9 inch round ceramic pots which was delivered on 25th June
2) 5.1 inch bonsai square ceramic pot (set of 2)brown Rs 599
3)6.5 inch hexa no 2 plastic Planter terracotta color.(set of 6)Rs 239

sub totalRs 1487
shipping Rs 79
Taxes Rs 170
Total Rs 1566
I would like to get the other two items URGENTLY
MRS F REBELLO

This is regarding my order NLV[protected] dt.07.06.2021 for Rs.1149/- which not yet received.Ihave send reminders to so many times but they never replied.I had requested so many times to cancel my order but they are neither able
to give me delivery nor updated the status. I have written mail for the
same but no reply. their chat facility also nobody reply.
whatsapp no.also nobody reply.
They are not even responding to my complaints now.
contact no.shown in website is also no longer existed message.
Plz do the needful for early credit of the refund amount.

I had placed order on Nursery live for 2 pomegranate plants along with 2 packets of Cauliflower seeds. I have not received the pomegranate plant yet. The order number is NLV[protected] . The order was acknowledged on 30 th June by Nurserylive. I have sent reminders on 9 th July but not received any reply. The site is showing the order as partially delivered but there is no response from Nurserylive.

I have placed 3 prepaid orders for plants worth 3500 Rs fir more than a month, but have neither recurved plants nor any cancellation / refund.

ORDER no. NLV[protected] was cancelled on 18.06.2021 but the Refund amount of Rs.4075/- still not credited in the account.
Plz do the needful for early credit of the refund amount.

I had ordered my plants on June 5 2021, I have not got my plant yet and I have written to their customer service more than 3 times. They never respond. The only response I guess is an automated message which is of no use at all to any customer.

I would atleast like to know if they will deliver it or if I should assume that i have been cheated out on the same.