One of the reasons I decided to open an account with Olymp Trade was that I read it has great tradign platform with powerful charting tools. I am a trader who believes that markets tend to trend, therefore pinpointing effectively an emerging trend on the chart is o[censored]tmost importance to me.
The thing is now when I access the platform, all seems to work well. I see the TA button with various categories. So I go to the drawing section and choose the "trend line" tool. Now, when I point and locate two points on the chart to form a trend line, it gets drawn. However, when I later try to drag one end of the line to another position, the whole line disappears or sometimes it jumps to another position. I mean its another end point is somewhere out of the visible part of the chart.
May 30, 2024
Complaint marked as Resolved Ehhhh, guys, I realized what was going with the jumping trend line :DDD
So, basically when you also plot trend lines, you have to ensure the following.
1) Make sure that the chart occupied the maximum part of the screen.
2) Then, when plotting a trend line, do not occasionally misclick. Otherrwse, one end point can just be drawn incorrect
3) When dragging the end point better not to come close or go beyong the visible chart borders. I mean, you can first plot the whole trend line, then you can zoom out, and then adjust the end points.
As you can see, it was my fault 🤪The line itself is fine and platform works 👍
Olymp Trade customer support has been notified about the posted complaint.
Verified Support
May 03, 2024
Olymp Trade Customer Care's response Hi, Atman Iyengar!
Thank you for reaching out. We value your input and encourage you to let us know more details about your experience with us. Kindly upgrade to the latest version of the Olymp Trade application. Also, pay attention to your Internet connection. The recommended speed is above 30 Mbps. For a better solution, you can reach out to us. You can also contact us on Facebook or via online support chat (Help section) 24/7.
Have successful trading!
Best regards, Olymp Trade team.
Verified Support
May 31, 2024
Olymp Trade Customer Care's response Hi, Atman Iyengar!
Thank you for taking the time to detail your experience with us.
All the best,
Olymp Trade