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Olymp Trade Complaints & Reviews

olymptrade.com

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Updated: Feb 14, 2026

Complaints 1562

Resolved

1149

Unresolved

413

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Olymp Trade reviews & complaints page 5

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I read tons of reviews online about how the trading signals that are provided on Olymp Trade’s platform. And this was one of the main reasons why I decided to register an account with this broker. They approved my account, I deposited and boom… there are no trading signals…. I have waited three days already and not a single signal came out. I noticed that I have a Starter account status and I am wondering if I don’t receive signals because of my status or what could be other possible reasons!?

Mar 16, 2024

Complaint marked as Resolved

Looks like I wasn't paying close enough attention... As it turned out, trading signals were available to me from very beginning. I was just not attentive enough to find special menu where these signals are available. Guys I hope I didn't confuse anyone with my comment and now we know that there is no problem.

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Mar 15, 2024

Olymp Trade Customer Care's response Hello.

To activate the signal, press the corresponding button in the lower left corner of the screen. Then you will need to adjust the signal to your needs.

Please note that some of the signals are free, and some are provided on a paid subscription.

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I have been using Olymp Trade for a while and overall I am quite satisfied with the platform. Sometimes, when I switch between different assets or charts, there is a slight delay in loading the data. It's not a big problem, but it can be a bit frustrating when trying to make quick trading decisions. I understand that technical glitches are inevitable, it will take me a while to sort it out, but I think I can handle it.

Mar 18, 2024

Complaint marked as Resolved

My journey with the platform is going great. There are no more delays when I switch between charts. I contacted the customer support, I hadn't done some updates, and after I did, it worked perfectly smoothly. I am grateful to the Olymp Trade team for helping me to fix this technical glitch.

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Mar 15, 2024

Olymp Trade Customer Care's response Hello!

We provide real-time graph data. The speed of a website or app is affected by the your device and internet speed.

If you encounter delays frequently, please contact our support team and describe the situation in detail. We will do our best to help you.

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Dear Olymp Trade,

I am writing to express my deep dissatisfaction with the lack of response to my previous email regarding the non-receipt of a deposited amount into my trading account.

It has been three days since I reached out to inform you about the issue, and I have yet to receive any acknowledgment or resolution. This lack of response is highly disappointing, particularly considering the urgency of the matter and the potential financial implications.

As a valued customer, I expect a timely and professional response to my concerns. The delay in addressing this issue is causing me significant inconvenience and uncertainty about the status of my funds.

I urge you to prioritize this complaint and promptly investigate the status of the deposit. I request a clear explanation for the delay and a definitive timeline for the resolution of this matter.

I trust that Olymp Trade values its customers and is committed to providing efficient and effective customer service. I expect a swift and satisfactory resolution to this issue.

I look forward to your immediate attention to this urgent complaint and a timely response.

Deposit Request ID :[protected]

USER ID: 86005301

Jun 6, 2024

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

May 03, 2024

Olymp Trade Customer Care's response Hi, Just normie.

Thanks for your patience.

If it’s been over 5 days, reach out to our support now.
Best regards, Olymp Trade team.

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I can't say that I am truly proficient at trading with this broker, and actually can't say the same about the overall trading experience, but I have some knowledge.
In fact i like this trading platform, it looks fresh and modern, this is something I love most about it. It has many assets for trading, certain modes which are unknown to me so far, I mean, haven't tried them yet, and it has reliable customer support and well-developed help center.

The point of my message is about certain oddities happening right after I decided to open my first order. When I open an order, about 5 sec passes and it's closed. I ain't exclude I am not attentive enough, and I admit that I am not familiar with the platform on full, but what is it?

Mar 16, 2024

Complaint marked as Resolved

Lol, Quickler... Little did I know such a function existed. Now I have already noticed it and understood its mechanism. Interesting... Thank you guys for clarification, and I assume I should devote some more time to the research in the help center, there are likely answers on even more questions than I thought.

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Mar 15, 2024

Olymp Trade Customer Care's response Greetings!

Click on the "duration" button on the right side of the screen and select a different time.

Note that only for Quickler it is not possible to change the time, only 5-second trading is available.

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User Id: 79878460
Mail Id: [protected]@gmail.com

It's been so frustrating now.
I have advanced level, still this process needs too much time.
It's going to be 3 days now of waiting.
Can't wait more.
Kindly process my money and reflect into my bank account.

Jun 8, 2024

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Feb 16, 2024

Updated by ARJUN TOMAR It's been 4 days now. Not get a single penny.

Verified Support

May 03, 2024

Olymp Trade Customer Care's response Hi, ARJUN TOMAR,

Thanks for your patience.

If it’s been over 5 days, reach out to our support now.
Best regards, Olymp Trade team.

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The world of trading is quick-paced and the need to have tools and resources that help traders keep up with such a pace is indeed required. One of those tools, or features, is the multi-chart function. Maybe some people do not really care about such a function and rely on trading each instrument at a time, but some o[censored]s actually appreciate it and cannot work effectively without it.
One of the reviews I read when researching the broker mentioned the Multi-chart function of Olymp trade. I have searched for it and I have not been able to turn it on. I have started to think that the reviews were false.

Mar 18, 2024

Complaint marked as Resolved

Thanks for your prompt response. I managed to find the multi chart button 😀 I guess I need to spend some more time on the platform explore more about its features and get to know its interface better.

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Mar 15, 2024

Olymp Trade Customer Care's response Greetings!

To activate the Multiple charts function, click on the corresponding button in the lower left corner of the chart.

Please note, if you are using the browser version, this feature may be turned off because your screen resolution is too small. To use the feature, please increase the screen resolution or the size of the browser window.

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Address: I don't know actual address

I made two deposits of 3200 and 5100 Indian rupees, and they're still pending to appear in my trading account from the last 8–9 days. Customer support has no proper information, and money still has not been created in my trading account.

I am planning to make a cybercrime case against the account holders and Olymp Trade.

Please don't trade with such a platform where your payment gets stuck every time.

Payment proof is attached.

Thanks
Rahul Pandey
[protected]

Feb 15, 2024

Complaint marked as Resolved

I have received my funds in my account after 10–12 days. By the way, thank you so much for your support.

Olymp Trade customer support has been notified about the posted complaint.

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Address: I don't know actual address

I made two deposits of 3200 and 5100 Indian rupees, and they're still pending to appear in my trading account from the last 8–9 days. Customer support has no proper information, and money still has not been created in my trading account.

I am planning to make a cybercrime case against the account holders and OlympTrade.

Please don't trade with such a platform where your payment gets stuck every time.

Payment proof is attached.

Thanks
Rahul Pandey
[protected]

Feb 15, 2024

Complaint marked as Resolved

I have received my funds in my account after 10–12 days. By the way, thank you so much for your support.

Olymp Trade customer support has been notified about the posted complaint.

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I am really frustrated with this company.

I have deposited total of INR 60000

One with 35000 and 2nd with 25000

They have taken my money.

Its already 30days the are not crediting.

Jun 9, 2024

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

May 03, 2024

Olymp Trade Customer Care's response Hello, Thapa77.

Thanks for your patience.

If it’s been over 5 days, reach out to our support now.
Best regards, Olymp Trade team.

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You know how you select the leverage of your account before you use it, this broker does not let you do that. Once you open an account, the broker just gives to you whichever leverage. I think it is the maximum leverage for all instruments because on the major currency pairs, I see something like 500X.
So what if I do not want to trade with 500X? Some people do not like to trade with high leverages like that and I think it is wrong of the broker to just give clients a fixed leverage. I think many people will agree with me. Or did I miss something?

Feb 23, 2024

Complaint marked as Resolved

I guess I didn't understand how it worked. It turns out that there is nothing wrong with leverage of this broker. Moreover, now I realize that this leverage option is more convenient than the one I expected to get. It turns out that I can customize leverage and choose its value. Thank you for clarification! And now I know that I have advantage because I can customize my orders more precisely.

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Feb 19, 2024

Olymp Trade Customer Care's response Hello!

You can select the appropriate multiplier if you click on the "Multiplier" button.

All the best,
Olymp Trade

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I am relatively new to trading and Olymp Trade is my first brokerage. I took advice from a friend of mine that this is the best trading platform for beginners like me. Must admit that I got comfortable pretty quickly with the trading app. It’s not as complicated at all as I thought it would be. I am still trading on a demo account, but I have noticed that every weekend the platform crashes and it is impossible to trade. It works fine from Monday to Friday, but when I am free and have time to trade during the weekend it is impossible to execute any trade. Anyone else with the same problem?

Feb 6, 2024

Complaint marked as Resolved

Seems that nobody explained to me when I started trading that financial markets don't work on weekends It turns out that it was not a glitch or platform failure. It was just that all markets and all traders were gone for the weekend. That means that I need to rest from trading. Although I know what I will spend my free time on weekends for. I will study the peculiarities of financial markets and trading. Because obviously I don't have enough knowledge.

Olymp Trade customer support has been notified about the posted complaint.

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Deposit not received, transaction show faile and money deposit from my account 909 ind rs, (10 USD )

Mar 11, 2024

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Feb 08, 2024

Olymp Trade Customer Care's response Thank you for contacting us!

We would like you to provide us with your account ID and deposit ID. So that we can track the deposit for you.

Best regards,
Olymp Trade team.

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You know, I have been following this broker for quite a long time and have watched many videos on youtube about this trading platform and how other traders trade on it.
Well, unlike many traders, I am used to work in bright rooms and usually use platform in the daytime. So dark theme of platform interface is not visible in bright daylight or in a well lighted room.
I would really like to be able to install another platform with a lighter interface or be able to change the color scheme of this platform.
I can trade further but I can't say it's comfortable.

Feb 21, 2024

Complaint marked as Resolved

My bad, I just found out that I can customize the interface. Switching between day and night mode is so easy actually, and I am glad that they even thought about it and made it possible. Now I see clearly 😀 the day mode is much better.

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Feb 08, 2024

Olymp Trade Customer Care's response Thanks for your feedback!

To switch to the light theme, click on your account avatar in the top right corner. From the menu, click "appearance" and select a color theme.

Best wishes,
Olymp Trade

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I almost have no troubles with the olymp trade broker. it seems to be a legit partner in the trading world for me. everything is so cool about this platform that I have nothing to pick on.
I quickly sorted things out right after my first attendance so to speak. some features still remain rather shadowy for me, but I guess I'll manage to understand all ins and outs.
the matter of my request is the following - I heard of the opportunity to trade stock on the platform, correctly speaking, invest into them, build a whole portfolio and other stuff.
however, after trading forex a couple of days, I started to think like, lol, where are stocks? where is that opportunity I was dreaming of?
Tried to contact customer support but have behaved myself impatiently and decided to ask here...

Feb 29, 2024

Complaint marked as Resolved

Oh, damn, I didn't notice that I had forgot about closing the request ticket after it was solved. Sorry for bothering once again, doing it immediately! And surely, thank you olymp trade team for guiding me on this matter, I promise I won't bother ya anymore. At least I'll try :D

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Feb 08, 2024

Olymp Trade Customer Care's response Thank you for contacting us!

We would like you to provide us with your account ID and deposit ID. So that we can track the deposit for you.

You can find the asset "stock" on the home page of our website.

Best regards,
Olymp Trade team.

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K

Kintan Nambiar

Feb 20, 2024

hell, no. hahaha, guys I am so sorry for my impatient behavior. STOCK MODE WAS RIGHT IN FRONT OF MY EYES!
I don't think that olymp trade representatives react to such question like one I left here... wow, client-oriented guys. thank you for describing me everything, it's so valuable to receive an answer straight from the horsed mouth.

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I want to write about problem with leverage size or as it is called here multiplier.
When I opened trading account I expected to get a large leverage. But it seems that I have some kind of limitation, because for example today I tried to trade Dow Jones index and I had only x100 multiplier available.
Actually it is quite enough for me, but I was counting on x500, which is written about everywhere when describing trading conditions of this broker.
Maybe I need to improve my status or do something else. Or maybe I just have a blocking of trading.

Feb 3, 2024

Complaint marked as Resolved

It all makes sense to me now. And what I wrote earlier is a little bit wrong. So let me tell you how it really works. Because I made a mistake and maybe someone reading my post got wrong information. So, indeed this broker provides leverage x500. But of course not for all financial instruments. And riskier ones have smaller amount. For example, Dow Jones index I wrote about is more risky and that's why it has multiplier of x100. I'm glad I found out everything and got the right information. And I apologize to those who were confused by my first post.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Jan 31, 2024

Verified Support

Hello, RahimMunshi.

Thank you for your question. We are glad to tell you about leverage or multiplier at Olymp Trade Forex.
A multiplier multiplies your investment amount by a certain amount. The multiplier value shows how many times the total trade volume will increase.

Let’s say you invest $100 using an x200 multiplier. Accordingly, the total trade volume will be $20 000 ($100 x 200 = $20 000).

As a result, the financial outcome of such a position will vary within a larger range than if you traded $100 using a multiplier of x100, x50, or lower.

It is important to know that the use of the multiplier increases not only the amount of the potential profit but also the risk level of the trade.

A high value of the multiplier is suitable for active trading when an investor makes many trades during one day. However, if you opt for long-term investments, using the minimum value of the multiplier will be the right choice.

The multiplier values may vary for different asset types. The largest value o[censored]p to x500 can be used when trading currency pairs. You can find the information about the minimum and maximum multiplier values in the "Help" section of the "Assets" menu: select the asset you are interested in and open the "Trading Conditions" tab.

Best regards, Olymp Trade team.

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I have transferred money from my bank account and i it has been debited but in olymp trade it isn’t credited. And i haven’t got the refund back.

Olymp I'd[protected]
E-mail - anilsingh1999.[protected]@gmail.com

Jun 8, 2024

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Feb 11, 2024

Updated by Akcreation Sir I made a deposit on 26th December but the payment failed but the amount has been deducted from my bank. It has been 46 days now but I have not received the refund yet. Please refund my deposit amount. OLYMP ID[protected]

Verified Support

May 03, 2024

Olymp Trade Customer Care's response Hello, Akcreation.

Thanks for your patience.

If it’s been over 5 days, reach out to our support now.
Best regards, Olymp Trade team.

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Olymp Trade Customer Care

Jan 31, 2024

Verified Support

Hello, Akcreation.

Thank you for letting us know about this. We would like you to provide us with your ID account. So that we can track the pending for you.

Best regards, Olymp Trade team.

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Guys, as a complete rookie I understand that I don't know a lot of things about trading. Olymp trade trading platform is my first place where I decided to cognise the essence of the trading industry and understand how people make money in it.
I liked the platform right away, I mean their website, the way they describe different things so I decided to open up an account.
Everything was okay, I cracked my head over registration for a while, cause I needed to fill in many information, but I presume it's awesome from the point of security.

However, after passing through registration, I found out that I can't trade. For real, I just can't trade, I have no access to trading. Maybe someone has also faced such a situation, I don't believe that I passed through registration to receive nothing in the end. I wanna trade!!!

Jan 30, 2024

Complaint marked as Resolved

Damn, I should've known about such thing as verification. The email was sent to me that i needed to verify my identity by providing particular documents to let the platform's developers know that I am a real trader... Another evidence of highest security on the platform, and another evidence of my incompetence in the sphere :D Thank you guys...

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Jan 26, 2024

Verified Support

Hi, Bhola Halder.

Thank you for sharing. Our priority is the effective platform and we are ecstatic that you are interested in trading because of Olymp Trade! Olymp Trade strives to provide the finest trading conditions. They include a smooth interface, free education, and a functional support team. We are so happy that you are with us.

Regarding your case, we would like to understand more about what difficulty you are facing. Could you please tell us what exactly happened, and what caused such an experience with our app? If you have specific questions, please kindly send it to our support team:
- in a live chat at www.olymptrade.com
- in direct messages of our group: www.facebook.com/olymptradecom/
We will be very grateful for the update on your issue.

Best regards, Olymp Trade team.

Olymp Trade Customer Care's response, Jan 30, 2024

Verified Support

Hi, Bhola Halder.

We are so happy that we have been useful to you. We understand that sometimes there would be some confusion around trading. But we are glad that you have reached out to us. We are here to answer any question that occurs to you along your trading journey.

Please let us know if you have any further questions.
Best regards, Olymp Trade team.

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I will tell you what happened. I have been hearing about this platform and watching some youtube videos on it, you know, how people traded there, how much money they were making and stuff. i have read reviews and found out about how stable and a solid choice this broker is, which is really good.
so i make my way in there and register, quickly deposited some money, but what really attracted me here and made the broker appealing to me is that people were able to chart four and more different assets on their browser and in the same charting area. I cant do that. Is this like a discrimination thing? just because I am someone new, and I don't have these paid statuses I can only chart and trade a single asset?

Jan 29, 2024

Complaint marked as Resolved

nevermind... i found it. turns out you can adjust your chart layout with the buttons on the corner there and it was easier than I thought. Now I can chart two and four and even eight assets at the same time, its great.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Jan 23, 2024

Verified Support

Hi, Rhitanshu.

Thank you for sharing. Our priority is customer service! Olymp Trade strives to provide the finest trading conditions. They include a smooth interface, free education, and a functional support team. We are so happy that you are trading with us.

Regarding your question, you can choose from many assets regardless of your status. Please click on the current asset. A list of assets will show up for you to choose from. Hope we have answered your question

Please let us know if you have any further questions.
Best regards, Olymp Trade team.

Olymp Trade Customer Care

Jan 25, 2024

Verified Support

Hi, Rhitanshu.

Thank you for sharing. Our priority is customer service! Olymp Trade strives to provide the finest trading conditions. They include a smooth interface, free education, and a functional support team. We are so happy that you are trading with us.

Regarding your question, you can choose from many assets regardless of your status. Please click on the current asset. A list of assets will show up for you to choose from. Hope we have answered your question

Please let us know if you have any further questions.
Best regards, Olymp Trade team.

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My decision to start trading and trade on this trading platform was influenced by a blogger on Youtube. I saw how he traded and it seemed to me that it was not so difficult. Besides, he sometimes gives trading recommendations so I decided to follow him and registered a trading account.
Apparently, he has some more advanced version of the platform, because on mine I can't find a special section in the menu with installation and setting of trading indicators. Perhaps I need to download some update or special software to have such a function in my menu.
This is not what I expected and I can't understand what to do in this situation. I will try to google for an answer to my question.

Jan 30, 2024

Complaint marked as Resolved

Oh, my God. I'm so inattentive. It's kind of funny =) Guys, I didn't notice button right on the chart. If you press it, it opens menu with indicators and you can get any of them. Yes, I apologize for starting to panic. I'm sure I'll be more careful next time!

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Jan 23, 2024

Verified Support

Hello, Chinmay2314.

Thank you for reaching out to us. There are several indicators and oscillators available in the Olymp Trade platform -- most of these are also free to use and customizable to your liking. Even for beginner status, you can access the indicators and oscillators for free. You can check it at the lower left-hand side of the platform.

Let us know if you have more questions. Good luck with your trading!
Best regards, Olymp Trade team.

Olymp Trade Customer Care's response, Jan 31, 2024

Verified Support

Hello, Chinmay2314.

We are so happy that we have been useful to you. We understand that sometimes there would be some confusion around trading. But we are glad that you have reached out to us. We are here to answer any question that occurs to you along your trading journey.

Please let us know if you have any further questions.
Best regards, Olymp Trade team.

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I have made an deposit of 10 USD with following details.

1) Amount - Rs 829/-
2) Date[protected]
3) Time - 7:51 Pm
4) Ref Number :[protected]

I have sent several emails regarding proof of deposit of said money.

The customer support have asked it multiple times.

The proof deposited were as below
1) sms screen shot
2) bank statement

Where time and amount were clearly mentioned.
The amount was deducted but from Olymp Trade the message was transfer failed.
I am here to request to kindly coorelate the receiver statement of transaction of the amount.

Jun 9, 2024

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

May 03, 2024

Olymp Trade Customer Care's response Hello, Dinesh dhiman 76.

Thanks for your patience.

If it’s been over 5 days, reach out to our support now.
Best regards, Olymp Trade team.

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Olymp Trade Customer Care

Jan 23, 2024

Verified Support

Greetings, Dinesh dhiman 76.

We understand your disappointment. It is important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. To do so, please leave us your ID account in the comment section. We can track the pending for you with it.

We are waiting for your reply.
Best regards, Olymp Trade team.

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