Olymp Trade Complaints & Reviews

I entered this platform to trade forex, cause I prefer forex trading and see this trading style as the one and the only one.
I am not a stock guy, and especially I'm not fond of trading commodities or other assets.
After I traded on the demo for a while, I decided that the training was over and I ought to move forward. You know, demo engulfs you so much it's getting harder and harder to move to the real account.

Still, I managed.
The question is - why I can't open orders as usual? I deposited a sum of money, wanted to open an order, clicked "buy" button and then, within 5 minutes my trade closed without any action from my side... I didn't want to close this trade as my analysis told me to wait a bit more for a level breakthrough! What has happened, hey?
Olymp trade isn't so sweet as it seemed to be?

Jan 2, 2024

Complaint marked as Resolved

Shame on my inattentive, lol. Why I didn't pay attention to the fixed time trading mode? It's a good one, but I was convinced I was trading forex, hahaha. Thank you, olymp trade guys, you have opened my eyes and now I research fixed time trading mode, may be it may turn out even more lucrative than forex, even despite the fact I rarely make exclusions.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Dec 28, 2023

Verified Support

Hello, Hala Ojha.

Thank you for your feedback. We strive to provide the finest trading conditions for our users. Olymp Trade offers Fixed Time Trade, Stock, and Forex. Regarding your concern, we think you could have used the Fixed Time Trade, where a trade will be closed at a certain time. In Forex, you can close trade at your own time. In Fixed Time Trade, the trade will be closed according to your setting.

Let us know if you have any other questions or concerns.
Best regards, Olymp Trade team.

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I was trying to getting used to this platform, you know, it's all cool, I am chilling, just doing my thing. Registered on the platform, deposited some money, found what I am going to trade, found where the strategies are, where the indicators are, how I chart assets and whatnot. Anyways, got used to the platform, got used to the assets, I know what I am allowed to trade and when. Doing my stock trades within the market hours, trading forex pairs outside of stock trading hours and all that. It's all good. Anyways. On last monday, I am trying to just trade some EURUSD, you know, getting my first trades in for practice, getting warmed up for market open... It says something like "Trading is closed until 22:00 You can explore assets available for trading — for instance Asia Composite Index" - Ummm you sure? Hello? It's not a Sunday. It is a Monday. Markets are open. I googled it, I double checked.

It's a big issue cuz I was on my way to make boatloads of cash in it, maybe??? how do you explain that? Go figure!

Oct 29, 2023

Complaint marked as Resolved

Ooooh shoooot! So it was the EURUSD OTC afterall. And it can be traded when the actual EURUSD market is closed or something like that. I was checking out the wrong instrument basically. I looked at the list of assets again, I saw the right asset and i was good to go, able to trade, no problems left.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Oct 24, 2023

Verified Support

Greetings, DeepeshTr.

Thank you for bringing this to our attention. Olymp Trade is a modern broker which strives to provide the finest trading conditions for its users. Regarding your concern, that's a good question. On weekends the stock market is closed. Most of the assets will become available only from Monday. However, you can still trade on cryptocurrencies, Over-The-Counter assets, and Composites.

If you would like to know more about the trading hours of the assets, you can access it in the Olymp Trade website. In particular, you can see the trading schedule of EURUSD with this link: https://plus.olymptrade.com/en/assets/eurusd/schedule – you can do the same with other assets.

Do not hesitate to contact us if any questions or concerns appear.

Best regards, Olymp Trade team.

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Olymp Trade Customer Care

Oct 24, 2023

Verified Support

Greetings, DeepeshTr.

Thank you for bringing this to our attention. Olymp Trade is a modern broker which strives to provide the finest trading conditions for its users. Regarding your concern, that's a good question. On weekends the stock market is closed. Most of the assets will become available only from Monday. However, you can still trade on cryptocurrencies, Over-The-Counter assets, and Composites.

If you would like to know more about the trading hours of the assets, you can access it in the Olymp Trade website. In particular, you can see the trading schedule of EURUSD with this link: https://plus.olymptrade.com/en/assets/eurusd/schedule – you can do the same with other assets.

Do not hesitate to contact us if any questions or concerns appear.

Best regards, Olymp Trade team.

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Olymp Trade Customer Care

Oct 25, 2023

Verified Support

Greetings, DeepeshTr.

Thank you for bringing this to our attention. Olymp Trade is a modern broker which strives to provide the finest trading conditions for its users. Regarding your concern, that's a good question. On weekends the stock market is closed. Most of the assets will become available only from Monday. However, you can still trade on cryptocurrencies, Over-The-Counter assets, and Composites.

If you would like to know more about the trading hours of the assets, you can access it in the Olymp Trade website. In particular, you can see the trading schedule of EURUSD in the Olymp Trade website assets pages --- you can do the same with other assets.

Do not hesitate to contact us if any questions or concerns appear.

Best regards, Olymp Trade team.

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Olymp Trade Customer Care's response, Dec 28, 2023

Verified Support

Greetings, DeepeshTr.

We are so happy that we have been useful to you. We understand that sometimes there would be some confusion around trading. But we are glad that you have reached out to us. We are here to answer any question that occurs to you along your trading journey.

Please let us know if you have any further questions.
Best regards, Olymp Trade team.

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I have made a deposit of 700 rs on 14 /10/2023 today is 9th still not received deposit in my wallet please solve this issue fast and return my money back

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Oct 24, 2023

Verified Support

Hello, [protected]@gmail.com.

Thank you for bringing this to our attention. We would like to solve the pending for you. To do so, please provide us with your account ID in the comments section. With it, we can track the case.

Waiting for your response.

Best regards, Olymp Trade team.

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It’s great to have different trading modes. They give me a lot of room for testing and diversifying my overall trading experience.

I am really fond of Fixed time trading cuz it can bring tons of profits if mastered. I am still inspecting it and trying to find the best way to do it.

I noticed that all my assets available for FTT are in the 80+% and not more. Although the broker said that I can have the profitability of 90% and more.
I find it very unprofessional to not put the money where the mouth is.

Oct 25, 2023

Complaint marked as Resolved

Apparently I somehow missed the fact that 90% profitability you can get two ways. Either deposit more money and get higher status; or buy profitability on the market. So my suspects were pretty groundless. Apologize for that.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Oct 23, 2023

Verified Support

Greetings, Sackhcham H-r.

Thanks so much for sharing your experience with us. Yes, at Olymp Trade, you can switch from one to another trading mode in one click. We would like an Olymp Trade platform that is user-friendly, functional, and efficient.

We value your input and encourage you to let us know more details about your experience with us. We are glad to tell you that Olymp Trade increased the profitability for all statuses. Here we have
- The Starters will increase from 82% to 85%.
- The Advanced will increase from 85% to 89%
- The Experts will increase from 92% to 93%
We hope you like the new profitability scheme. If there's anything else we can do to help, please let us know.

Wish you lots of success.
Best regards, Olymp Trade team.

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Olymp Trade Customer Care's response, Dec 28, 2023

Verified Support

Hi, Sackhcham H-r.

Thank you for marking this as “Resolved”. We are glad that we have answered your question. We value your input and encourage you to let us know more details about your experience with us.

Best regards, Olymp Trade team.

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One of the main reasons I decided to join the Olymp Trade platform is because I want to learn to trade and use some of the already included trading strategies. I read a lot about them from the reviews and also I explored all of them at their official website.
I registered a demo account just to check if everything works as it is advertised and to get familiar with the platform.
All I see there is the strategy explained on their website, but when you open the trading platform there is nothing about it. You can not activate a strategy or indicators. Only a clean and plain chart. Am I missing something or that’s how it is?
This is important for me because if there are no trading strategies on the platform, I don't see any benefit for me to join this broker.

Oct 28, 2023

Complaint marked as Resolved

Oh my gosh, there are plenty of trading strategies incorporated into the trading platform 👏 DOn’t mind my comment, now that I learned how to access them, I have another problem, don’t know where to start 😀 For those with similar questions like mine, you need to click your status level under your account name, and a whole menu with options will open, including trading strategies, indicators and so on.

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Olymp Trade Customer Care

Oct 23, 2023

Verified Support

Greetings, HarPatil.

Thank you for sharing your experience. We are glad that you have written to us.

We would like to tell you that you can seek trading assistance from our technical analysis tool. On the left bottom of the chart, you can reach the third icon called Technical Analysis.

There is a Market feature in Olymp Trade where you can purchase trading signals, strategies, indicators, and more which can assist in your trading. When you purchase any feature/product in the market, you will be asked how long you would purchase it for and if you want it to auto-renew. If you do not click the auto-renewal feature, the subscription will end after the period you chose.

Best regards, Olymp Trade team.

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Olymp Trade Customer Care's response, Dec 28, 2023

Verified Support

Greetings, HarPatil.

We are so happy that we have been useful to you. We understand that sometimes there would be some confusion around trading. But we are glad that you have reached out to us. We are here to answer any question that occurs to you along your trading journey.

Please let us know if you have any further questions.
Best regards, Olymp Trade team.

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Very strange thing just happened. I was trading the GBP/JPY currency pair and placed pending order just above current price. I had it fully customized and placed it in trading platform.
Then, I went to make myself a cup of tea and went back to my computer. After a while I noticed that my order was gone. The price had reached level I had set, but I didn't see my order among open orders.
It seems that it just disappeared or the system canceled it.
About an hour had passed since that moment and I was already finished trading. I am thinking about writing to the support team about this situation.

Oct 24, 2023

Complaint marked as Resolved

Haahahaha. Guys, I'm so stupid! It turns out that while I was making tea my order not only opened but also closed with a profit. So I earned myself a cookie for my tea =)

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Oct 23, 2023

Verified Support

Hi, dear Indivar Soni

Thank you for sending us the question. A pending order is a forex order to be executed at a later time. The trade will be executed when the asset re-opens for trading, reaches a predetermined price, or at a certain time.
A pending order will be created when a trade is opened in advance. The trade will be completed once the criteria are met. Expect some slippage.

Slippage refers to all situations in which an investor receives a different trade execution price than intended. Slippage occurs when the price changes between the time a trade order is requested and the time the order executes.

If you create a pending order when the asset is closed the order will be executed at the beginning of the trading session at the opening price.

If you create a pending order for an asset at a specific price the order will be executed when the price is reached. There may be some slippage as the trade is executed since prices change constantly.

If you create a pending order for an asset at a specific time the order will be executed when the time is reached.

Best regards, Olymp Trade team.

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Olymp Trade Customer Care's response, Dec 28, 2023

Verified Support

Hi, Indivar Soni.

Thank you for marking this as “Resolved”. We are glad that we have answered your question. We value your input and encourage you to let us know more details about your experience with us.

Best regards, Olymp Trade team.

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I shouldn't claim that I'm advanced in trading, but I have a very broad experience of working on the market under the belt. No hints on bragging about it or stuff like that, I'm writing it to sort things out.
So as I know how the market works, how to create good strategies which can possibly afford newcomers maximize their profits within a short period, I decided to craft my own strategy and release it.
Fortunately, the Olymp trade broker has such a functionality and it even offers a full-fledged marketplace which is packed with bunch o[censored]seful things.
I handcrafted the strategy and released it, but you know, I wanted to have some profits from it, cuz I invested my time and knowledge. But it was published with zero price! What has happened?

Oct 25, 2023

Complaint marked as Resolved

Oh, gosh. Big thanks to the olymp trade team for dotting all the i's for me. Even working for a long period with this broker, I couldn't even get acquainted with its functionality closer. I casually set the price to zero when I was publishing the strategy and I did it automatically... Now I'll be more attentive.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Oct 23, 2023

Verified Support

Hello, dear Naraka Lachman.

Thank you for writing to us. Please note that you can set the price on your own. You can take a look at the prices of other strategies in the Market to get an idea of how much you should sell yours for. But there are no limits and you can set any price you want for your strategy. Each time someone buys the strategy, you’ll receive 70% of the selling price.

Be aware that you set the price for a one-time purchase of your strategy. Once a trader buys your strategy, they will have unlimited use of it.

Best regards, Olymp Trade team.

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Olymp Trade Customer Care's response, Dec 28, 2023

Verified Support

Greetings, Naraka Lachman.

We are so happy that we have been useful to you. We understand that sometimes there would be some confusion around trading. But we are glad that you have reached out to us. We are here to answer any question that occurs to you along your trading journey.

Please let us know if you have any further questions.
Best regards, Olymp Trade team.

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One of the major reasons why I signed up here was because a couple of reviews stated that the broker has signals, both paid and free on the platform. This, I thought, would make my life a lot easier, and I can save time in making analysis because I am a busy person. However, since signed up, I have not been able to find the signals anywhere. I thought I would be in a chat that people shared the signals but there is nothing here. I am really disappointed because I actually don't mind paying for it.

Oct 21, 2023

Complaint marked as Resolved

I have been put through by a friend and I gound the signals on the platform. It is actually impressive how they did it.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Oct 19, 2023

Verified Support

Hello, Sharad Feroz.

Thank you for your interest in our signals. We are glad to tell you that you can buy signals from us in the “Market” section. Please go to the “Market” – “Signals”. There are signals for many assets.

Another way is that you can follow our channels. We publish signals regularly for free. You can take them as your reference.

Hope this is useful for you.
Best regards, Olymp Trade team.

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Olymp Trade Customer Care's response, Dec 28, 2023

Verified Support

Hello, Sharad Feroz.

Thank you for marking this as “Resolved”. We are glad that we have answered your question. We value your input and encourage you to let us know more details about your experience with us.

Best regards, Olymp Trade team.

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I am new to Olymp Trade, but I have some experience trading with other brokers. I am still learning, and have to learn a lot more about forex trading but I have a small problem navigating Olymp Trade’s platform.
In my trading strategy, the spreads are o[censored]tmost importance, I keep my trades open for a short time and take small profits. I think they called it scalping or similar.
The book from where I learned this strategy provided a risk-management strategy that is based on the spreads for the traded pair. While the platform is pretty simple and easy to understand, I tried every option but I couldn’t find what the spreads are for the forex pairs. Any ideas where this information is hidden and how to display it on my chart?

Oct 22, 2023

Complaint marked as Resolved

Alright, I found the root of my problem, there are no spreads on Olymp Trade forex trading.I thought I needed to activate it from somewhere to display the buy and sell price, but I just discovered that this broker is charging a commission only, there are no spreads at all. The commission is calculated based on the trade size and multiplier used… I still need to understand better how it works, but I think this would be even better for my trading strategy.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Oct 18, 2023

Verified Support

Hello, FarazN.

Thank you for your comment. We do not charge for Spreads. A small fee as commission is taken only on the Forex trading mode. A certain amount is deducted from the trader's balance when opening a Forex trade. This amount depends on several criteria: trade amount, multiplier, asset specification, etc. The current commission is shown along with the rest of the information about the trade. However, the final payment may sometimes differ slightly due to the market situation.

Information about the minimum commission rate for opening trade and other conditions can be found in the "Assets " menu's " Trading Conditions " tab. You can access it through the "Help" section.

Another fee that you may need to know is the Overnight fee. Overnight fee is a commission for carrying a trader's leveraged position overnight and then deducted from the balance on a daily basis.

The amount of commission depends on the factors of the trade amount, direction, multiplier, and overnight fee rate of the pair. The latter can be found in the "Assets " menu's " Trading Conditions " tab.

Best regards, Olymp Trade team.

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Olymp Trade Customer Care's response, Dec 28, 2023

Verified Support

Hello, FarazN.

We are so happy that we have been useful to you. We understand that sometimes there would be some confusion around trading. But we are glad that you have reached out to us. We are here to answer any question that occurs to you along your trading journey.

Please let us know if you have any further questions.
Best regards, Olymp Trade team.

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First of all, I could not find the stop loss or take profit buttons, so I thought maybe I'd just watch as the trades go for a bit, before I try to find them. I open some trades, and by the time I turn my head back, I see that all the trades I opened are closed already. It was kind of irritating, but I know that brokers have glitches sometimes, so I calmed dowm. And, I was using the demo account, so no foul. However, this automatic stop loss and take profit is not nice and I do not like it.

Oct 21, 2023

Complaint marked as Resolved

Well, that was embarrassing😅. I reached out to the support and they explained to me that I was trading a different type of asset called Fixed Time Trading. They also showed me how to switch between the trading modes, which is really simple.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Oct 17, 2023

Verified Support

Hello, Bharat Nadig.

Thank you for leaving your feedback, your opinion is valuable to us. Regarding the stop loss or take profit, you can activate and deactivate it using the button at the settings located on the right side (if you are trading on a browser) or at the bottom (if you are trading using a mobile device). It is up to you whether you want to take advantage of this feature.

If any further questions appear, please, let us know. We will be happy to help.

Goodluck on your trading!

Best regards, Olymp Trade team.

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Olymp Trade Customer Care's response, Dec 28, 2023

Verified Support

Hello, Bharat Nadig.

Thank you for marking this as “Resolved”. We are glad that we have answered your question. We value your input and encourage you to let us know more details about your experience with us.

Best regards, Olymp Trade team.

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Good evening sir,

Sir my money 700Rs not deposit in my olymp trade account. I paid Rs.700 through QR code at 12.52pm sunday date(15.10.2023). The message was displayed that automatically within one minute it will accept the payment. i waited for some time at last it showed the money failed message. But in my bank account money had debited sir.

i paid my money 700Rs to ABC ENTERTAINMENT sir. I have attached the money sent proof also sir.

please take the needful action and credit my money to my account.

THANK YOU SIR

DETAILS:

QR CODE ORDER ID: [protected]eebc7b04f[protected]e

TRADER ID(MY ID):[protected]

TIMING : SUNDAY 15.10.2023 SHARPLY AT 12.52PM

PAID TO : ABC ENTERTAINMENT

PHONEPE TRASACTION ID: T2310151252048294335849

(Note: Also i have attached the QR code screenshot sir)

AMOUNT PAID: 700Rs

+3 photos

Nov 19, 2023

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Oct 17, 2023

Olymp Trade Customer Care's response Hi, dear Sama143.

Thank you for keeping us informed. We are sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. We will make an investigation on your case. We will contact you shortly.

Best regards, Olymp Trade team.

Nov 19, 2023

Updated by sama143 problem solved for this case thank you.

Verified Support

Dec 28, 2023

Olymp Trade Customer Care's response Hi, dear Sama143.

We are so happy that we have been useful to you. We understand that sometimes there would be some confusion around trading. But we are glad that you have reached out to us. We are here to answer any question that occurs to you along your trading journey.

Please let us know if you have any further questions.
Best regards, Olymp Trade team.

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Address: AT POST EKLARA 43201 eklara india

My email login account is - [protected]@gmail.com
mobile number - [protected]
my name - aditya sunil khare
from india

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Oct 17, 2023

Verified Support

Hello, Aditya sunil Khare.

Thank you for bringing this to our attention. We would like to solve the pending for you. To do so, please provide us with your account ID in the comments section. With it, we can track the case.

Awaiting your response.

Best regards, Olymp Trade team.

Best regards, Olymp Trade team.

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The situation: I discovered here marketplace. It's kinda weird because I have been trading with this broker for quite a long period and I have already got acquainted with all its services, but as it turned out, not all of them fell under my attention, hahaha.
So, after I discovered the marketplace I started to poke around it to find something fascinating, something unique, you know.
And here's the grail: paid strategies.
You may state that it's pointless while it can be easily comprised by your own, but no, I like testing something that others devise and release.
I acquired a "Friday" strategy which seemed to be a good substitution for my tailor made one, it's based on the EMA and I basically adore moving averages. Nevermind.
It was 40 days ago.
You know what? I 10 days trade without it and can't understand where it vanished. This strategy simply disappeared. Was I disappointed? Surely!
I wait for the resolution, I don't know what's going on here...

Oct 19, 2023

Complaint marked as Resolved

Somebody give me slaps... I was so silly not reading the precise conditions for using these strategies. As it turned out, they are available in the form of subscription for 30 days and then you need to prolong. Oh my gosh, thank you olymp trade for clarification.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Oct 16, 2023

Verified Support

Greetings, Kusika Patel.

Thank you for sharing your experience. We are glad that you have written to us. Yes, its true that there is a Market feature in Olymp Trade where you can purchase trading signals, strategies, and more which can assist in your trading. When you purchase any feature/product in the market, you will be asked how long you would purchase it for and if you want it to auto-renew. If you did not click the auto-renewal feature, the subscription will end after the period you chose.

It is important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. To do so, please leave us your account ID in the comment section.

We are awaiting for your reply.

Best regards, Olymp Trade team.

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Olymp Trade Customer Care's response, Oct 20, 2023

Verified Support

Greetings, Kusika Patel.

We are so happy that we have been useful to you. We understand that sometimes there would be some confusion around trading. But we are glad that you have reached out to us. We are here to answer any question that occurs to you along your trading journey.

Please let us know if you have any further questions.
Best regards, Olymp Trade team.

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I explored thoroughly the trading conditions at Olymp Trade and the customers' feedback. No need to mention that I am a beginner and I was looking for a platform that would give me an opportunity to trade, and eventually make small profits all while I am learning and improving my trading skills.
The main reason why I joined Olymp Trade is because it was considered a beginner-friendly platform, which proved to be one. Also, I liked that they offered ready-to-use trading strategies and they said they would provide me with trading signals.
However, no trading signal was given to me even though I had been trading for a week. I don’t understand clearly those statuses, do I need to reach a certain status to open up this feature?

Oct 20, 2023

Complaint marked as Resolved

Alright, I get it now. I needed to activate this feature for trading signals. In my defence, it was not written anywhere, or maybe I missed it. Anyway, it is available even for the starter status, so I activated it and started receiving signals. It feels good that they delivered whatever they promised. If you have a similar issue like I had, you need to activate Trading signals in the Settings menu, under the Notifications tab. By default, this feature is turned off. You need to turn it on.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Oct 17, 2023

Verified Support

Greetings, Munaf Chokshi.

Thank you so much for choosing Olymp Trade. Indeed, it is a platform that can help you enhance your trading skills while also being beginner-friendly. Regarding the trading signals, they are placed in the Market as real-time trading signals from the company's analysts. You can purchase this to help in your trading. However, there are also free signals where you can see at the bottom left side of the platfrom if you are trading using a web browser.

We wish you success in your trading!

Best regards, Olymp Trade team.

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Olymp Trade Customer Care's response, Dec 28, 2023

Verified Support

Greetings, Munaf Chokshi.

Thank you for marking this as “Resolved”. We are glad that we have answered your question. We value your input and encourage you to let us know more details about your experience with us.

Best regards, Olymp Trade team.

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Hi
Team 24 hours completed but not received amount to my trading account .my 2 Deposit transaction is pending 1st INR 700 at 6.42 pm on 10/10/2023 and then 2nd transaction is pending INR 700 at 7.28 pm on 10/10/2023 please Credit my balance in olymp trade account totally INR 1400

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Olymp Trade Customer Care

Oct 13, 2023

Verified Support

Greetings, Rajnishsinghujjain.

We understand your disappointment. It is important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. To do so, please leave us your account ID. We can track the pending for you with it.

We are waiting for your reply.

Best regards, Olymp Trade team.

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I have been struggling with the platform, trying to select instruments that are not FTT to trade, but I cannot find a way to switch the FTT off. I don't really know how to trade the FTT and I want to switch back to the normal forex. Or is it that these are the only instruments available to trade? I am actually tired of trying to figure this out and maybe it is time to find assistance from someone more experienced. Maybe I could also learn to trade the FTT, if it is profitable.

Oct 14, 2023

Complaint marked as Resolved

Well, yeah, I got the help I needed, and I can now easily switch from FTT, to Forex, to stocks even. That's just nice. Additionally, I got more information on FTT and it is really interesting and profitable. I was also shown the blog, which has a lot of articles that will help me become a better trader. All is great here.

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Olymp Trade Customer Care

Oct 11, 2023

Verified Support

Greetings, Arav Gaba.

Thank you for your feedback. We are thrilled to have you as part of our big community! We strive to provide the finest trading conditions including a strong platform, popular assets, useful customer support, and a quick withdrawal processing time.

Olymp Trade offers Fixed Time Trade, Stock, and Forex. They are interesting and promising trading modes. At Olymp Trade, you can switch from one to another trading mode in one click. You can do that easily by clicking on any asset. Under the asset, there are 3 tabs called Fixed Time, Forex, and Stocks.

If you are open to discussing your experience further, please call/email us.
Best regards, Olymp Trade team.

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Olymp Trade Customer Care's response, Oct 18, 2023

Verified Support

Greetings, Arav Gaba.

We are so happy that we have been useful to you. We understand that sometimes there would be some confusion around trading. But we are glad that you have reached out to us. We are here to answer any question that occurs to you along your trading journey.

Please let us know if you have any further questions.
Best regards, Olymp Trade team.

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Olymp trade has a very appealing infrastructure in terms of trading on the financial markets.
It’s a great place to trade, or invest, as the broker provides forex, FTT and stock mode, which is very unusual for a broker.

Probably the most confusing thing that I encountered during my first trading time here is that I can’t find the spread information anywhere. And without the spreads I just can’t trade because I don’t know how much it will cost me in the end.
I found commission info but where the hell are spreads?

Oct 13, 2023

Complaint marked as Resolved

Sorry Olym[p trade guys. I should have done my due diligence beforehand and found out that Olymo trade is a pure commission-based broker. Which means you have to pay only one time when the deal is closed. And if I’m not mistaken those who trade stocks don’t have to pay at all if the deal is not closed in profits. Nice system btw.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Oct 11, 2023

Verified Support

Hi, there Abbas_Kumar.

Thank you for your review. We are glad to say that we only charge the commission on the forex trading mode. And this amount is small compared to other commissions and spreads. Wish you a lot of success!

Best regards, Olymp Trade team.

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Olymp Trade Customer Care's response, Oct 19, 2023

Verified Support

Greetings, Abbas_Kumar.

We are so happy that we have been useful to you. We understand that sometimes there would be some confusion around trading. But we are glad that you have reached out to us. We are here to answer any question that occurs to you along your trading journey.

Please let us know if you have any further questions.
Best regards, Olymp Trade team.

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I am a seasonal trader. What I experienced in olymp trade's platform is even more shocking.

The manipulation is not happening just in the last 1 to few seconds, but they even manipulate the candle time.

I will share my experience here so people know what they are getting into.

I placed a trade at an exact start of a new candle that is the 59th second if the candle, which means the trade should...

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I think this platform might be manipulating or showing you the wrong prices for people to lose money! I opened up an account on this platform, deposited some money and I was basically getting ready to trade. I skipped the demo trading platform cuz who needs that if youve been trading for over a year?
Anyway i check the assets, some cryptos here, some forex there, but really, i was interested in stocks. I look at some stocks and I see Novartis. A big pharmaceutical company, It suited my portfolio and what I had in my mind related to my framework. But the prices are not showing correct. I see some price on the asset's chart, but then I googled the company and it is giving me a whole different price! How can this happen? if you cannot even show the right prices for a financial asset, how are you expecting us to make profit off that asset?

Oct 10, 2023

Complaint marked as Resolved

You have no idea how dumb I am. I was checking out the stock in CHF, which is swiss franks, because the stock is trading on several stock exchanges, some of them are in Europe, and in the United States. They were showing me the stock from the United States, so the price is denominated in US dollars, but the ones which are traded on European exchanges are priced either in EUR or CHF. So I kinda blew it there. Anyways, i checked the American stock exchange version of the asset and it is all correct, there are no problems on the platform, I was just checking out the wrong thing, that's all.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Oct 9, 2023

Verified Support

Greetings, Cyavana Bhave.

It's a pity that you have made this conclusion. Olymp Trade is a trustworthy and certified broker. Olymp Trade is regulated by Vanuatu and is a member of FinaCom & FMA as in https://olymptrade.com/pages/regulation/. We would not do anything out of the rules that caused us to lose our certification.

Regarding price charts, on different trading platforms, quotes may differ on several points. This is due to different suppliers of quotes and different ways of pricing. Nevertheless, the tendency of price behavior on the charts of different trading platforms should not differ significantly.

You can view the history of quotes on our platform. To do this, please go to the "Help" section on the platform and select the "Assets" menu. After choosing the asset that you want to check, you can find the information on quotes under the "Quotes History" sub-menu. There, you can select the date and time of the quote which you would like to check.

Best regards, Olymp Trade team.

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Olymp Trade Customer Care's response, Oct 11, 2023

Verified Support

Greetings, Cyavana Bhave.

We are so happy that we have been useful to you. We understand that sometimes there would be some confusion around trading. But we are glad that you have reached out to us. We are here to answer any question that occurs to you along your trading journey.

Please let us know if you have any further questions.
Best regards, Olymp Trade team.

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I have read in some reviews about this company that broker provides several trading modes. And that all of them available on broker's platform and that you can switch between them directly in the platform menu.
Moreover, I read on company's website that these modes are still available.
But unfortunately I have not been able to find this switch for several hours. It seems that this is not true and there are no additional trading modes. I am thinking about closing my account. Apparently the platform doesn't have what I was so interested in.

Oct 13, 2023

Complaint marked as Resolved

Looks like I rushed and wrote the wrong information. The thing is that I didn't understand where exactly to switch these modes. It turns out that it should be done in the menu where deals are managed. I apologize. All modes are available and they work fine.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Oct 9, 2023

Verified Support

Greetings, Bijoy Dara.

Thanks so much for sharing your experience with us. Yes, at Olymp Trade, you can switch from one to another trading mode in one click. You can do that easily by clicking on any asset. Under the asset, there are 3 tabs called Fixed Time, Fores, and Stocks.

If you are open to discussing your experience further, please call/email us.
Best regards, Olymp Trade team.

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Olymp Trade Customer Care's response, Oct 18, 2023

Verified Support

Hi, Bijoy Dara.

Thank you for marking this as “Resolved”. We are glad that we have answered your question. We value your input and encourage you to let us know more details about your experience with us.

Best regards, Olymp Trade team.

Olymp Trade Complaints & Reviews

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Olymp Trade reviews & complaints page 8

The order was closed on its own!

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What do you mean trading is closed?

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Deposit pending since 9 days

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Several modes but

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Where are the trading strategies?

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My order is gone.

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What's happened?

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There are no signals here

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I cant find the exact spread on Forex

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My stop loss button is broken

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My Deposit Amount Rs.700 Not Received to My Live Account

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Olymp trade account has been blocked I request you please unblock my account I invest in these account has 1400 rupees

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Bought a paid strategy

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Where are the trading signals they promised?

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Deposit pending many times

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Switching to regular forex

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I cant calculate my costs properly

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Chart, Price, and Trade Manipulation

The prices are not reliable and right!

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Only one trading mode

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