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Olymp Trade Complaints & Reviews

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Updated: Feb 14, 2026
Complaints 1562
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Olymp Trade reviews & complaints page 77

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Y
Yakshit1980
from Surat, Gujarat
Aug 28, 2019
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Two weeks ago, i registered on your site. But i didn’t receive a letter to my email. I decided to register another account to another mail. Everything was great. I traded on a demo account, and then decided to create a real account. When i created a real account, i received a message that my account was blocked. Why did you block me? I did not break the rules. I did not even have time to top up my account.
Oct 1, 2019
Complaint marked as Resolved 
Olymp Trade customer support has been notified about the posted complaint.
Verified Support
Aug 29, 2019
Olymp Trade Customer Care's response
Hello there!

Each account has both demo and real account options under one ID. You can switch between them any time you like. Having more than one account on our platform is prohibited. It is specified in trading rules which every trader accepts on the registration.

Please, tell us the account ID, we will check everything and provide you with further instructions.

Best regards, Olymp Trade team.
Sep 02, 2019
Updated by Yakshit1980
I did not even think that I registered a second account. I thought the first registration was not successful. This is my failure...
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    Bach4an
    from Puducherry, Puducherry
    Aug 27, 2019
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    I can’t top up my account.
    I created an account two days ago. I wanted to top up my account by $ 5, but the payment was declined. Why can't i replenish my account? Does it have anything to do with place where i live? I read that you do not trade with many countries.
    I would really like to trade with you. Tell me ways, how can i top up my account and start trading? I already know how to trade on a demo account and i want to trade on a real one. Answer please.
    Sep 2, 2019
    Complaint marked as Resolved 
    Oops, I didn’t notice that the minimum deposit is 10 $ Today I will top up and start trading finally
    Olymp Trade customer support has been notified about the posted complaint.
    Verified Support
    Aug 28, 2019
    Olymp Trade Customer Care's response
    Hello!

    Thanks for reaching out! The minimal amount of deposit is 10$. You can use embossed bank cards Visa Classic and Mastercard, as well as Skrill, Webmoney, Neteller for making a deposit. All the countries we don't work in, are listed in the clause 11 o[censored]ser's agreement: https://forex.olymptrade.com/docs/terms/forex/en/service-agreement.pdf

    Feel free to ask any questions! We are ready to help.

    Best regards, Olymp Trade team.
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      Kiaan Chand
      from Changanacheri, Kerala
      Aug 26, 2019
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      Hello. Help me solve the problem. I registered on your site yesterday. I can’t log into my account today. The fact is that i input the correct data, but i still get an error (Wrong password). I even changed the password through the mail. But the problem remains. I decided to make a new account. Login does not occur. An error appears that the email is incorrect. Tell me what do i need to do? Thanks for answer.
      Sep 3, 2019
      Complaint marked as Resolved 
      The problem was that I had CapsLock turned on. I don’t know how it happened. I never use this key. Sorry ;)
      Olymp Trade customer support has been notified about the posted complaint.
      Verified Support
      Aug 27, 2019
      Olymp Trade Customer Care's response
      Hello there!

      Please, contact us any convenient way: via e-mail [protected]@olymptrade.com, in the live chat at olymptrade.com or in our group facebook.com/olymptradecom/

      We need more information about your device to help you.

      Best regards, Olymp Trade team.
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        D
        Dinesh Singh Matiyali
        from Bengaluru, Karnataka
        Aug 26, 2019
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        Address: Haldwani, Uttrakhand, Nainital, Uttarakhand, 263139

        They all are cheater fraud its my another bad experience with this fraud company... They ask me to deposit the fund via bitcoin which was done successfully by me but did not been credited or shown over my trading account..
        Then i thought might be due to the technical error... Then i ask to their support which is so called 24*7 they were liking sending me the copy text to again and again then i followed them finally the asked me for the txd id and refundable btc address which i sent them at the moment after this i got this kind of copied message from them... We have created a task for our financial department. They will take care of your payments within 24 hours... Then i was like ok... After 24hrs i asked them by calling to the given number that is
        Their so called hot line - hot line
        [protected] toll free number for mobile phones for clients from india
        Available 24/7 lol... He was like there is no task created... Then he toled me to send him a mail on this email id [protected]@olymptrade.com i did the same... I got a reply from there suport team which is shown in the below screenshot... Now the problem is that they are claiming that they were already been deposted the fund i aksed them where they told me to the mediator's wallet address this is the another twist or you can say sock for me... I tried to scold them why and where... But he wasnt in mood to hear me he is repeating the same line to ask to the service provider about the same that is block chain... So ridiculous now dont know how to react... Very disgusting... I advice to you all guys please dont use this disaster app because it seems they all are lair as well as scammer...
        Thanks ([protected])
        Aug 11, 2021
        Complaint marked as Resolved 
        Olymp Trade customer support has been notified about the posted complaint.
        Verified Support
        Aug 26, 2019
        Olymp Trade Customer Care's response
        Hello, Dinesh Singh Matiyali!

        We are really sorry to hear about such an experience. We bring our sincerest apologies for the quality of the services that you received. Our company will undertake measures to improve it to the proper level.

        Kindly provide the ID of your account, so we could investigate your situation and provide you with the further instructions.

        Best regards, Olymp Trade team.
        Aug 26, 2019
        Updated by Dinesh Singh Matiyali
        hey guys check this feedback which i received from olymptrade.. you guys can check this link by your own after considering my previous mail and details

        Hello!
        Sir, here is your refund block chain link https://www.blockchain.com/btc/address/1DAi4ZxDoDKdvg2uGLoupmTEso98t6Y71k.

        Verified Support
        Aug 28, 2019
        Olymp Trade Customer Care's response
        Hello again!

        Unfortunately, we can not study your case without any information about your account. We will wait for your ID to help you or make sure everything is OK!

        Best regards, Olymp Trade team.
        I am really sorry that this accident happened to you. It is pointless to state that the possibility of a malfunction is excluded in the work of the Olymp Trade broker. Even Swiss watches sometimes fail. Unfortunately, no one is safe from this. But what I can say for sure is that their technical support always solves all problems. I have never had a feeling that something may go wrong since their technical support provided easy to understand answers, and they always provided an exact date of solving a problem. I just want to say that you need to text their support one more time, and everything will be alright.
        Sorry to hear about your experience, however, as an old Olymp Trade customer I can assure you that the problem with funding your account is definitely not on the side of broker, as I'd done it a dozen times and have never had a problem with deposits. My best guess would be that the problem is that cryptocurrency transactions are not always fast, depending on how busy is the network. Its also commission sensitive. My personal record was 42 hours waiting time for bitcoin transaction. You should make sure to apply proper commission for transaction in order to avoid excessive waiting time for it to complete.
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          Uthkarsh Singh
          Aug 25, 2019
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          One very unpleasant situation happened. I traded on a demo account for several months, i had a big profit and everything was fine.
          I switched to a real account yesterday. Opened a deal and lost a lot of money. I lost money because there was a stop loss. I did not set a stop loss. I remember exactly that i did not set a stop loss. I do not trade with this, and therefore i had a good profit.
          How do you explain the fact that a stop loss appeared out of nowhere?
          Sep 1, 2019
          Complaint marked as Resolved 
          I did not notice that a stop loss is automatically set. Thank you very much for your reply! You saved my money and I profit from trading.
          Olymp Trade customer support has been notified about the posted complaint.
          Verified Support
          Aug 26, 2019
          Olymp Trade Customer Care's response
          Uthkarsh Singh, greetings!

          Stop loss is a Forex feature, which you can turn on and off in your account. Stop loss can be set before deal, it won't work in case you don't set it. Please, look at the picture attached, it shows how stop loss and take-profit settings look like before the deal is opened.

          If the result of an exact deal causes your doubt, please, contact us any convenient way: via e-mail [protected]@olymptrade.com, in the live chat at olymptrade.com or in
          our group facebook.com/olymptradecom/. We will check everything and help you!

          Best regards, Olymp Trade team.
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            Ojas Firodia
            from Hyderabad, Telangana
            Aug 25, 2019
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            Hello!
            You wrote on the site about double your deposit bonus! If the trader top up the account by a certain amount, then the same amount must be credited with the bonus.
            I created an account and top up my account with $ 100. 20 minutes have passed, but there is no bonus.
            Why didn’t you give me a bonus? Is this promotion over? You must warn about the end of such promotions. It is unprofessional of you to leave an advertisement for a promotion when it has already ended.
            Sep 1, 2019
            Complaint marked as Resolved 
            Thank you very much for the explanation. I received a bonus.
            Olymp Trade customer support has been notified about the posted complaint.
            Verified Support
            Aug 26, 2019
            Olymp Trade Customer Care's response
            Hello there!

            This promotion is valid. 100% bonus is available only for the new traders. The bonus is activated if you deposit from 30$ during one hour after registration. If all conditions had been completed, but you didn't receive the bonus, please, give us the ID of your account. We will check everything!

            Best regards, Olymp Trade team.
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              Siddharth987
              from Nashik, Maharashtra
              Aug 22, 2019
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              Started to trade on olymp trade just recently. Actually, i like everything, just not enough indicators. I also started to trade on binomo, but there are even fewer indicators, i thought there will be more on olymp trade, i read that there should be a whole bunch of indicators, more than hundred. But so far, i see only 20. Are they available only for vip-clients? Before i was trading on forex through metatrader, so it was even possible to add your own indicators there….
              Aug 24, 2019
              Complaint marked as Resolved 
              Sorry, my bad, I didn’t notice that platform with technical analysis, lol. I just didn’t check in other places, that happens :D Now I see, there are really many indicators here on the platform.
              Olymp Trade customer support has been notified about the posted complaint.
              Verified Support
              Aug 22, 2019
              Olymp Trade Customer Care's response
              Hello there!

              Please, notice that common indicators are located on the side panel, as the picture shows. You can also use technical analysis, following this link https://olymptrade.com/analytics/technical-analysis to access larger range of instruments.

              Feel free to share if we're still lack of any indicators. We are always ready to become better for our traders!

              Best regards, Olymp Trade team.

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                Pranay Marvaree
                from Mumbai, Maharashtra
                Aug 20, 2019
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                I just started to be interested in the investments on the internet, was trading on olymp trade platform on demo-account and now i would like to trade with the real money. I read that here you can start trading with 1 dollar. I want to deposit 3-5 dollars just to make a few deals and see how it’s going, but i don’t know how to do it. I cannot deposit. Could you advise me what to do?
                Aug 24, 2019
                Complaint marked as Resolved 
                Ok, I got it, the minimum deposit is not 1, but 10. I thought that 1 dollar is the minimum deposit, not the minimum cost of the deal, now I understand I will deposit 10 dollars.
                Olymp Trade customer support has been notified about the posted complaint.
                Verified Support
                Aug 20, 2019
                Olymp Trade Customer Care's response
                Hello!

                To make a deposit you need to go to your Private area - http://bit.ly/2Q1zRij - and choose the payment system and the deposit amount. Minimum deposit amount: 10 dollars, 10 euros, 20 reals, depending on the currency of your account. You can use embossed bank cards Visa Classic and Mastercard, as well as electronic wallets such as Skrill and Neteller for making a deposit.

                This short video will guide you: https://youtu.be/LFpho7KOH3M

                Best regards, Olymp Trade team.
                Verified Support
                Aug 21, 2019
                Olymp Trade Customer Care's response
                Hello!

                To make a deposit you need to go to your Private area - http://bit.ly/2Q1zRij - and choose the payment system and the deposit amount. Minimum deposit amount: 10 dollars, 10 euros, 20 reals, depending on the currency of your account. You can use embossed bank cards Visa Classic and Mastercard, as well as electronic wallets such as Skrill and Neteller for making a deposit.

                This short video will guide you: https://youtu.be/LFpho7KOH3M

                Best regards, Olymp Trade team.
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                  Ojas Naidu
                  from Kanpur, Uttar Pradesh
                  Aug 19, 2019
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                  I’m trading options for more than a year on olymp trade and recently i got interested in forex platform. Although everything is a little bit different there, i think, i will manage to trade there with the same strategy, that i’m now using for trading the options…but so far, i can not get through the multiplier… it’s very big and i don’t want to open the deals with such a big multiplier. I watched some videos on youtube, where traders can change the multiplier, but i’m not. Please help me to change that…
                  Aug 23, 2019
                  Complaint marked as Resolved 
                  I found in setting how to add this option to the panel, now I can change the multiplier by myself in every deal…Thanks, now it’s a great platform!
                  Olymp Trade customer support has been notified about the posted complaint.
                  Verified Support
                  Aug 20, 2019
                  Olymp Trade Customer Care's response
                  Hello!

                  To enable different multipliers, you need to enter your cabinet on the platform and put a tick in front of "Choice of multiplier" option. And that's it!

                  Feel free to contact us if you have any questions!

                  Best regards, Olymp Trade team. 
                  I can't find Disable Multiplier option
                  In mobile web platform.
                  I don't use the app.
                  Please help me
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                    Ranbir Chopra
                    from Bengaluru, Karnataka
                    Aug 16, 2019
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                    I’m trading on olymp trade platform for about a year already, slowly i learned how to open the deals correctly and even started to make a little bit of money! Lately, i’ve been reading a lot about the mobile application and decided to install it as well. I found it in play market, installed it, but it didn’t launch. Why didn’t happen? I made everything right and actually it is hard to mix something there, everything is installed automatically. Maybe i should download it from somewhere else, for example of the website?
                    Aug 23, 2019
                    Complaint marked as Resolved 
                    I got it, the thing is that my phone has tricky OS :( Not every application from Play Market will work on it, and here I’m just not lucky with Olymp Trade. Before I didn’t really install anything on my phone and didn’t know about this specific, and now it is clarified…  
                    Olymp Trade customer support has been notified about the posted complaint.
                    Verified Support
                    Aug 19, 2019
                    Olymp Trade Customer Care's response
                    Ranbir Chopra, there!

                    Please, try to download the app here: https://play.google.com/store/apps/details?id=com.ticno.olymptrade

                    If it doesn't work, you can contact us any convenient way: via e-mail [protected]@olymptrade.com, in the live chat at olymptrade.com or in
                    our group facebook.com/olymptradecom/

                    We will help you!

                    Best regards, Olymp Trade team.
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                      Akuna Mavishti
                      from Mumbai, Maharashtra
                      Aug 16, 2019
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                      Recently i started to trade on your platform. i thought it was ok, but i used to trade according to tech analysis, using different indicators. I found the tab with indicators, but not all i need is available here, there are only the most basic. Is there a way to add some indicators to the platform? I read in reviews, that here i can use many indicators, maybe, those people used some additional software?
                      Aug 22, 2019
                      Complaint marked as Resolved 
                      I found a technical analysis platform! Weird, that I didn’t come across it earlier, it was always available here right from the side panel, lol. Thanks!
                      Olymp Trade customer support has been notified about the posted complaint.
                      Verified Support
                      Aug 16, 2019
                      Olymp Trade Customer Care's response
                      Hello there, Akuna Mavishti!

                      Here is a video instruction about indicators: https://youtu.be/yatcZMMOhKA. This section of the platform contains all the instruments for analysis, please, check it: https://olymptrade.com/analytics/technical-analysis

                      Best regards, Olymp Trade team.
                      I had done the wrong transaction today 11Aug 2019 at 10.45 A.M.that is of amount Rs. 7386/- I don't want to continue any more with this Olymp Trade. Kindly unsubscribe me from this and revert back my amount as soon as possible.
                      Mukesh Dal's reply, Aug 11, 2019
                      I had done the wrong transaction today 11Aug 2019 at 10.45 A.M.that is of amount Rs. 7386/- I don't want to continue any more with this Olymp Trade. Kindly unsubscribe me from this and revert back my amount as soon as possible.
                      Mukesh Dal's reply, Aug 11, 2019
                      I had done the wrong transaction today 11Aug 2019 at 10.45 A.M.that is of amount Rs. 7386/- I don't want to continue any more with this Olymp Trade. Kindly unsubscribe me from this and revert back my amount as soon as possible.
                      Olymp Trade Customer Care's response, Aug 19, 2019
                      Verified Support
                      Hello! Sorry to hear that. Please, contact us:
                      - via e-mail [email protected]
                      - in live chat at www.olymptrade.com
                      - in direct messages of our group https://www.facebook.com/olymptradecom/

                      We will help you!

                      Best regards, Olymp Trade team.
                      Respected Sir,
                      I cant login my account plz help us
                      Olymp Trade Customer Care's response, Aug 29, 2019
                      Verified Support
                      Sagar Ambre, hi there!

                      You can contact us:
                      - via e-mail [email protected]
                      - in live chat at www.olymptrade.com
                      - in direct messages of our group https://www.facebook.com/olymptradecom/

                      We will help you! We will be very grateful for the update about your issue.
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                        Madhup Adisan
                        from Mumbai, Maharashtra
                        Aug 15, 2019
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                        When i started trading on olymp trade, i made a small deposit from the card. Now i want to start trading seriously and i want to deposit bitcoins so i could withdraw my profit later on also in bitcoins. However, i don’t see bitcoins as a deposit option. I know for sure that it’s possible to deposit bitcoins, i read about it on the forums that some people did so. How can i do it?
                        Aug 23, 2019
                        Complaint marked as Resolved 
                        Yes, it seems that bitcoin is not available for my country. Ok, I will use the exchange and withdraw to the card :)
                        Olymp Trade customer support has been notified about the posted complaint.
                        Verified Support
                        Aug 16, 2019
                        Olymp Trade Customer Care's response
                        Hello there!

                        You can deposit in any currency. It will automatically convert into the currency of your account and back, when you withdraw.

                        To make a deposit you need to open the deposit page: https://olymptrade.com/cabinet#tab=recharge
                        Choose the convenient payment option as the attachment shows.

                        For any questions feel free to contact us in online chat, via e-mail [protected]@olymptrade.com or on Facebook https://www.facebook.com/olymptradecom/ We will help you!

                        Best regards, Olymp Trade team.

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                          Khare Raina
                          from Mumbai, Maharashtra
                          Aug 13, 2019
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                          Please advise why during the different time there are different assets available? Sometimes when i want to trade certain asset it has too low payout ratio, and sometimes it is unavailable for trading at all. I like to trade during the weekends when i have a lot of free time, but neither euro or pound are available at that time. Is it so, because i have a too-small deposit?
                          Aug 22, 2019
                          Complaint marked as Resolved 
                          I'm still a newbie, so I don't completely understand all the principles of market work hours. I'm sorry then. Now I do know that Forex doesn't work on weekends and festive days, so just cryptocurrency is available.
                          Olymp Trade customer support has been notified about the posted complaint.
                          Verified Support
                          Aug 13, 2019
                          Olymp Trade Customer Care's response
                          Hi!

                          The profit rate of assets depends on market situation (volatility, liquidity, region of registration). Volatility is a statistical measure of the dispersion of returns for a given security or market index.
                          The liquidity is a value determined by the activity of changing the price of an asset due to the large volume of supply and demand. The deals are always closed with the same rate it was open.

                          Saturday and Sunday - are the global days off for the exchange market, neither currency pairs, nor assets are available on a centralized exchange at weekend. Trade is available only on the Bitcoin / USD and Crypto assets.

                          Best regards, Olymp Trade team.
                          At the time of deposit i deposited 100 but from my account it is deducted 7443 rupees fro my account tell me the reason
                          Olymp Trade Customer Care's response, Aug 19, 2019
                          Verified Support
                          Duddugunta Manohar Reddy, please, contact us:
                          - via e-mail [email protected]
                          - in live chat at www.olymptrade.com
                          - in direct messages of our group https://www.facebook.com/olymptradecom/

                          We will help you!

                          Best regards, Olymp Trade team.
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                            Vivaan L.
                            from Bengaluru, Karnataka
                            Aug 12, 2019
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                            I had problems with the money withdrawal on olymp trade. But let me start from the beginning.
                            I made 30 dollars deposit on olymp trade. At first, i didn’t trade them, i was trading on the demo account, but then i learned how to trade and started trading on real money. I made almost 50 dollars in a month and decided to withdraw my 30 dollars in order not to lose them.
                            I requested a withdrawal to the card, the same way i made a deposit. Everything was ok in the beginning, but then they have requested document verification. I sent a photo of my id, but the verification wasn’t completed. Now i don’t know what to do and how to withdraws my money. I’m ready to go through the verification if there is something else necessary, please explain, what should be done.
                            Aug 21, 2019
                            Complaint marked as Resolved 
                            Thank you, it's all fine, I've passed verification. The funds arrived the very next morning. Everything is OK, thanks so much!!
                            Olymp Trade customer support has been notified about the posted complaint.
                            Verified Support
                            Aug 13, 2019
                            Olymp Trade Customer Care's response
                            Hello there!

                            Verification is a standard procedure on the platform, don't worry about it. In your personal cabinet you can find the verification window, where you can get instructions on each step. Follow them and it will be fast and easy. If the document is not accepted, the moderator will leave a comment.

                            For any questions, please, contact us in online chat, via e-mail [protected]@olymptrade.com or on Facebook https://www.facebook.com/olymptradecom/ We will help you!

                            Best regards, Olymp Trade team.
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                              Karan0102
                              from Vellore, Tamil Nadu
                              Aug 10, 2019
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                              I started trading on this platform not long ago. At first i deposited $50, and managed to receive a profit of $20. So i wanted to withdraw these 20 bucks in order to check the whole withdrawal system. That said, i requested withdrawal to my credit card, and did everything strictly according to the website. However, the second day is coming to an end already, and my funds still haven't arrived. I visited the online bank cabinet, and there is no money at all - either in the received transactions or in pending ones. What's the matter, why haven't my funds arrived yet? Is there some kind of problem?
                              Oct 1, 2019
                              Complaint marked as Resolved 
                              Olymp Trade customer support has been notified about the posted complaint.
                              Verified Support
                              Aug 13, 2019
                              Olymp Trade Customer Care's response
                              Hello!

                              Withdrawals are carried out within 1-5 business days. If you want to trace your withdrawal, contact us any convenient way: via e-mail [protected]@olymptrade.com, in the live chat at olymptrade.com or in our group facebook.com/olymptradecom/ We will help you!

                              Best regards, Olymp Trade team.
                              Aug 21, 2019
                              Updated by Karan0102
                              Thanks for the advice, the money has just arrived. Probably there was a bank delay or something, though they didn't even bother to inform me of that!
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                                Indrajit7
                                Aug 7, 2019
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                                In fact, I'm currently not trading with Olymp Trade. I decided to take a small break, because studying doesn't really leave me much time for that. I've heard though that Olymp Trade might charge commission fees after half a year of inactivity. A month ago it was just half a year, and they charged me $10. It's OK, but I don't understand why they've charged me another $10 today, it's been just a month since then?!
                                Aug 20, 2019
                                Complaint marked as Resolved 
                                Thanks, now I got that the commission is charged monthly after you’ve been inactive for 6 months. Well, in such case it’s easier to make a deal with minimal volume once, this is mire beneficial anyway, even if the deal will be unprofitable.
                                Olymp Trade customer support has been notified about the posted complaint.
                                Verified Support
                                Aug 07, 2019
                                Olymp Trade Customer Care's response
                                Thank you for reaching out!

                                The subscription fee for providing access to the trading terminal is charged if the user has not performed any of the following operations on his real account within 6 months:
                                - making deals on a real account;
                                - making a deposit;
                                - withdrawing funds.

                                The subscription fee is charged monthly if none of the above mentioned actions are made.

                                Best regards, Olymp Trade team.
                                Verified Support
                                Aug 13, 2019
                                Olymp Trade Customer Care's response
                                Sushil kumar, hello!

                                Please, contact us in online chat, via e-mail [protected]@olymptrade.com or on Facebook https://www.facebook.com/olymptradecom/ '

                                We will help you!
                                Dear sir,
                                I have deposit 10 solar on olymptrade but show every time your transaction is fail .sir I have VISA card with registered Email and Mobile no. But not respond all time transaction fail.please sir help me as soon as possible .
                                Thanks & Regards
                                Sushil kumar
                                Olymp Trade Customer Care's response, Dec 14, 2020
                                Verified Support
                                Hello, dear Sushil kumar!

                                Thank you for reaching out. Kindly contact our support service if any issues occur. You can contact our support team any convenient way: via e-mail: [email protected], in a live chat at our website or in our Facebook community: facebook.com/olymptradecom/

                                Best regards, Olymp Trade team.
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                                  Rohit9827
                                  from Delhi, Delhi
                                  Aug 1, 2019
                                  Resolved
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                                  Address: Rewa, 486001

                                  My olymp trade I'd 35409125 I withdraw request[protected]$ . After 95 days not money receive in bank . Olymp trade not send my money and say wait 5 days our aggregator talk to your bank but be 95 days not refund my withdraw money. This is fraud company and ban of this company.
                                  Please help me

                                  Rohit singh
                                  Mail. Rohitsingh.[protected]@rediffmail.com
                                  Aug 11, 2021
                                  Complaint marked as Resolved 
                                  Olymp Trade customer support has been notified about the posted complaint.
                                  Verified Support
                                  Aug 05, 2019
                                  Olymp Trade Customer Care's response
                                  Thank you for reaching out! We studied your case thoroughly. As we can see, our specialists advised you to contact your bank, as the withdrawal is already processed from our side.

                                  Tell us, please, have you managed to contact the bank? Did they find your money?

                                  Best regards, Olymp Trade team.
                                  I have request an withdrawl of 10 usd. the status is showed that payment confirmed but i didn't receive the amount yet. where is my money??? is olymp trade a fraud???
                                  Olymp Trade Customer Care's response, Aug 7, 2019
                                  Verified Support
                                  Arpan44, withdrawals are carried out within 1-5 business days. If you want to trace your withdrawal, contact us any convenient way: via e-mail [email protected], in the live chat at olymptrade.com or in our group facebook.com/olymptradecom/ We will help you!
                                  How u doing bro? I hope you got your money back! I am pretty sure it was a problem with your bank since Olymp is my favorite broker and I have never had any problems with withdrawing the funds. I can't believe that they can spoil everything by not paying the funds. So make sure to check the bank you cooperate with carefully. Good luck ;)
                                  Have been a client of Olymp for six months now. I can definitely be the living proof of their proper attitude to withdrawals. The first time it took me a while to complete this backwards transaction to my account. The matter was with a bit complicated account verification procedure. Once completed all have been working smoothly ever since.
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                                    Anuj goel84
                                    from Agra, Uttar Pradesh
                                    Jul 30, 2019
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                                    Address: 1088, New Patel Nagar, Panchsheel Nagar, Uttar Pradesh, 245101

                                    I anuj goel and i am registered with olymp trade and i requested for 10$ from olymp trade but i did not get 10$ yet and i asked many times from there but no response yet from there. My bank says that there is no money transferred from olymp trade and i send documents like a bank account statement as they wants. So please help me in this matter.

                                    With regards
                                    Anuj goel
                                    Aug 5, 2021
                                    Complaint marked as Resolved 
                                    Olymp Trade customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jul 31, 2019
                                    Olymp Trade Customer Care's response
                                    Hi! Please, specify the ID of your account, so we could help you.

                                    Best regards, Olymp Trade team.
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                                      Dibyendu Reyansh Banerjee
                                      from Mumbai, Maharashtra
                                      Jul 24, 2019
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                                      Address: James Street Kingstown, +91

                                      Made a withdrawal request on 11th of july... It's almost 14 days... Still i didn't received the amount... They provided a arn to contact my bank... Bank don't even know about arn.. Neither the support team is helping... Used the same card for withdrawal... Usually it takes 5 working days... Please do the needful so i that i can continue my trading on olymtrade otherwise i have to close my account
                                      Aug 13, 2021
                                      Complaint marked as Resolved 
                                      Olymp Trade customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jul 26, 2019
                                      Olymp Trade Customer Care's response
                                      Hello!

                                      Please, send the full bank statement since the date of withdrawal until today to our support team. They will transfer it to the payment aggregator to require an official document to trace your withdrawal.

                                      Best regards, Olymp Trade team.
                                      Verified Support
                                      Jul 29, 2019
                                      Olymp Trade Customer Care's response
                                      Dibyendu Reyansh Banerjee, please, make sure that you have the latest OS and application version. You can also contact us via e-mail [protected]@olymptrade.com or in
                                      our group facebook.com/olymptradecom/.
                                      Given everything now they are not replying of my emais... client support page is not opening from last 3 days... worst experience
                                      Can you tell me why are the payout rates constantly changing? Of course, I always can choose some asset with a maximum payout rate of 82%. But what if I've got the whole day planned out, and by the time I have to open a deal on a certain asset its payout rate will be super low?
                                      I will be waiting for your explanation.
                                      Olymp Trade Customer Care's response, Aug 7, 2019
                                      Verified Support
                                      Tushar Faiyaz, the profit rate depends on market situation (volatility, liquidity, region of registration). Volatility is a statistical measure of the dispersion of returns for a given security or market index.
                                      The liquidity is a value determined by the activity of changing the price of an asset due to the large volume of supply and demand.

                                      The deals are always closed with the same rate it was open.

                                      Best regards, Olymp Trade team.
                                      Don’t worry, I’m sure, that everything will be ok:)I heard, that the delays sometimes happens in case of the banks transfer, but Olymp Trade from its side is doing everything right, I’m sure. I never had any problems with the withdrawal, probably, because I have my account in largest private bank in the country and it works really good.
                                      In the beginning, it was even unusual for me to work on Olymp Trade platform, it’s too simple. I have a degree in economics, I studied different financial disciplines at the university, types of analysis and so on. I already used to formulas and accountings. But here all the deals are completed in one click. Further, I just get used to it, figured it out. It is very convenient to do the technical analysis here, I went through basics at the university, but on this platform, it is very easy to set the indicators and analyze. So eventually the trading turned out to be simpler for me than I thought. Of course, there are some specifics, but you can learn anything, but I’m happy with the results so far, and actually, I think that trading on Olymp Trade – this is a great opportunity for the earnings and just developing of your financial literacy.
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                                        Pintu Gouda
                                        from Mumbai, Maharashtra
                                        Jul 23, 2019
                                        Jun 7, 2025
                                        This thread was updated on Jun 7, 2025
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                                        they block my account and not give me my full money

                                        When i loss at that time they not verify my account and when i am starting gain profit they block my account and when i contact customer support they told me that i violates their policy and simply they block my account and they give me money which is nearly less than around 70000 ₹.
                                        I submitted all the documents but still they block my account.
                                        So i request all of you that don't trade in olymp trade it's a fraud platform...
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