Olymp Trade Complaints & Reviews

I deposited money with my visa bank card and now i want to withdraw money to my skrill account, however i don't see it as withdrawal method (Despite the fact it is mentioned on your website and my fellows make such withfrawals). I don't want to withdraw on visa card, as it will take long time and i want my money to be payed to my skrill account. I think that's bug that should be fixed, as it's very inconvinient. And that seems like only my account is bugged, as other traders make such withdrawals and everything is okey : (

Dec 30, 2019

Complaint marked as Resolved

Thanks for explanation, I also connected to some traders through Olymp Trade facebook community and ask them clarify me. They explained me that this rule was applied due to safety reasons, so no cheater steals money from my account except to withdraw it to the account from which I made the deposit LOL. Elegant, simple, but working decision, much better than long-lasting and humiliating constant re-verification procedures.

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Dec 26, 2019

Olymp Trade Customer Care's response Greetings!

On our platform withdrawal is carried out only to the source of payment that you used for depositing. You can deposit with your Skrill wallet and then withdraw funds to it. Pay attention that if you used more than one payment source, the amount of funds is divided proportionally among all the payment methods.

Best regards, Olymp Trade team.

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I enjoy olymp stuff for learning, but i also want to join facebook community of olymp trading company, i hope it's beneficial and i'll share my experience with other traders and will learn interesting info directly from first hands. But i can't find a way how i should join it. So, please, get me clear instruction about how to connect with facebook community and also about how to get started. I think that will be great to post original instruction on olymp trade website, so every who don't know how to do so, can easy find this instruction.

Dec 29, 2019

Complaint marked as Resolved

I even didn't think that it's so easy, usually brokers try to make everything complicated to force traders think that their stuff is irreplacable. Olymp Trade doesn't act so, broker just gives opportunities and make everything to help us use them as convenient, as that's possible. I couldn't even imagine that everything can be done in so native way, so I was looking for "thorny" solution. Thanks for explanation.

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Dec 23, 2019

Olymp Trade Customer Care's response Hello, Saurabh Sagarh, welcome on board!

We are glad to welcome you in our community: https://www.facebook.com/olymptradecom/

We have created a section on the platform so that you can learn how to trade.

1) First take the following course: http://bit.ly/2CyjTc6
2) Practice on a demo account and watch the video about indicators
3) Take "Your own analyst" course and move on to the studying of webinars and strategies.
If you have any questions, feel free to contact us!

Best regards, Olymp Trade team.

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I'm trading eur/usd currency pair and use only olymp calendar with no indicators. I also trade in browser without any additional applications. However, there is such redline that appears sometime, i don't know what does it mean, but it's distracting me and i'm starting to feel insecure when i'm trading. Can someone help me get rid of this line or at least explain what it means? Because it drives me crazy, i can't understand what's going on and where it comes from.

+1 photos

Dec 27, 2019

Complaint marked as Resolved

Ahahah, that's line, as I understand indicates some important news, such as payrolls, to help traders get info and don't waste time on this. That's awesome, but mb there is lack of explanations to help novices to what this perfect feature means, as I thought all this time that it's a lag, not a line to indicate some news and help me... But still, thanks for explanations)

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Dec 23, 2019

Olymp Trade Customer Care's response Hello there!

This is called non-farm payrolls. It is an influential statistic and economic indicator released monthly by the United States Department of Labor as part of a comprehensive report on the state of the labor market. This piece of news is rather popular among traders as it helps to receive a large amount of profit within short period of time (in case of successful forecast).

Best regards, Olymp Trade team.

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My trading with olymp goes well, however each time there is stop loss that is applied to my deals and i don't set any such things. I want to stop loss or take profit on my own, not to get forced stop loss or take profit, but i don't how to do that. I understand that stop loss is good, however it left me sometimes without profit in the future and i lose money. Where i can get article or explanation about how stop-loss works and is applied? The best way is the video tutorial if someone has.

+1 photos

Dec 29, 2019

Complaint marked as Resolved

As it turned out, the company already has a detailed video tutorial, which I just missed. Indeed, stop loss or take profit can be set as I wish without any fixed percentage. But the broker sets a so-called basic stop-loss, so that beginners do not lose more money than is considered acceptable. So I realized the company is trying to help traders control their emotions. Thank you for answering my question, now I get it.

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Dec 20, 2019

Olymp Trade Customer Care's response Hello, dear Bartel!

Thanks for reaching out! We recommend you to watch this video to find out how stop loss works and is set https://youtu.be/gY1ni0yAS3w

Feel free to contact us if you still have any questions after watching the video.

Best regards, Olymp Trade team.

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I've recently found info about olymp trade and want to try trading with that company. Now i'm not trading real money, but i already created demo-account and learning how to trade with olymp educational blog. Also, i enjoy watching webinars. However, it also was promised that there will be webinar records and the ability to view them from a mobile application. I can't find any records, so if you can help me, i'll be grateful, as i have no time to watch webinars on-line.

Dec 27, 2019

Complaint marked as Resolved

Oh, I found that Olymp has Youtube channel with a lot of explanations. Now I can not only watch but even listen them with Youtube premium. Thanks you, Olymp, you're cool. It's sth like podcasts if you just listen them or you can watch to get fool coverage. Don't know how I was missing this for so long time :)

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Dec 20, 2019

Olymp Trade Customer Care's response Hello there!

Please, observe our Youtube channel to access all the webinars we have so far: https://www.youtube.com/channel/UCfLuTumP4Tz8SPCMuDcnLOw

We are working on educational section of our app at the moment, so stay tuned and wait for updates!

Best regards, Olymp Trade team.

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Yashvinder Sharma

from Mumbai, Maharashtra

Jan 20, 2020

Olymp Trade is a scam which is organised in a very professional manner. Stay away from these scams otherwise one day you will loose everything you have. Please read my story. One day I saw an advertisement (web banner) appearing in to a web page. I clicked on that advertisement. Women in that advertisement was claiming that she earned quite huge amount on trading with Olymp trade. Believing on this advertisement I registered myself with Olymp Trade.
My Olymp Trade ID is 49975696. I am trading with Olymp Trade platform from 27th Sep 2019. Initially I used their demo account and after that I started using live account. I have some loses earlier but later on I started earning. But at the moment when I started to recover my losses and earned some money, trade line in stock charts started responding negative to my every expectation. It seems that stock charts are controlled by Olymp Trade team. There is a reason to mentioning this as I am experiencing this from last one & half month. It can happen to anyone for few times but can’t happen repeatedly. When I started trading with Olymp trade, my success rate was 50-60 % which has been reduced to less than10% now. Just to recover my losses I traded again and again. But now the situation is that I have nothing to spend. I have lost everything I had. Till date I lost my hard earn money of an amount approx 19000 USD in their manipulated trading.

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Olymp Trade Customer Care's response, Jan 13, 2021

Verified Support

Hello, Yashvinder.

Thank you for leaving a comment. We are sorry that you have formed such an opinion of the platform. Olymp Trade is a transparent and reliable platform, it is regulated by the international Financial Commission. It speaks of the high quality of our services and confirms the trustworthiness of the platform. The chart is based on the quotes, which are transmitted to all traders equally directly from the suppliers. We have no opportunity to affect the quotes. If you do not agree with the platform’s activity, you can file a claim to an independent regulator by providing all the necessary evidence on the website: https://financialcommission.org/olymp-trade/

Best regards, Olymp Trade team.

Y

Yashvinder Sharma

from Mumbai, Maharashtra

Dec 20, 2020

Fraud and nothing else

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I've been using olymp trade's trading platform for a long while and i find many tolls to be helpful. The set of available indicators is also ok. But there is a huge problem with these indicators. You can't adjust the settings. Let's take macd as an example. You can't use macd if you don't have a chance to adjust settings. There is no point! Please add the possibility of such adjustment. Otherwise i will need to use a side platform for analysis and this idea does not sound too fascinating for me.

Dec 1, 2019

Complaint marked as Resolved

The answer was quite obvious. I am surprised I haven't noticed the edit button myself. I was looking in a different place though. Sorry for taking your time!

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2019

Olymp Trade Customer Care's response Hello there, Gardazuru!

The platform allows you to change the settings of indicators including MACD. Under the chart, you can find the indicator name, and to the right of the name there is a pencil icon. To configure the indicator, you can click on this button.

You can contact us any convenient way: via e-mail [protected]@olymptrade.com, in the live chat at olymptrade.com or in our group facebook.com/olymptradecom

We are waiting for your message to tell in detail how this can be done!

Best regards, Olymp Trade team.

Verified Support

Dec 02, 2019

Olymp Trade Customer Care's response We are here to serve you!

If you require any further information, feel free to contact us.

Best regards, Olymp Trade team.

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I'm praticing with the demo account at the moment. I've found how to apply stop loss and take profit. But for some reason my take profit profit order can be moved around easily (With both menu options and on chart with the help of the horizontal line) but stop loss always gets pulled back once i try to move it further from the entry point.in my case it was $50. Take profit is unlimited, stop loss can not exceed $50. It moves nearer to the entry point though. So it can be 10, 20 or $49, but no more than $50.

Dec 1, 2019

Complaint marked as Resolved

Thank you for your reply. I've found my mistake earlier. The problem was that I've entered $50 to be the max loss on this particular trade from the very beginning.

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2019

Olymp Trade Customer Care's response Dear Shakir Ammadie, glad to see your review!

The stop loss value cannot exceed the deal amount. If you open a deal for 50$, then the stop loss cannot be more than 50$.

Please feel free to contact us if you need any further information!

You can contact us any convenient way: via e-mail [protected]@olymptrade.com, in the live chat at olymptrade.com or in our group facebook.com/olymptradecom or just here.

Best regards, Olymp Trade team.

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Hello. I have a question. They promised me a bonus, but when i funded account, they didn’t want to withdraw my money + registration bonus. I've already completed two transactions, but they don't allow me to withdraw the bonus, referring to the fact that i cannot withdraw them only my profit. Why is this so? I would like to be told what is going on.

Nov 30, 2019

Complaint marked as Resolved

Sorry to hear that. I've run through the rules written on the website again and I see my mistake now. Bonus was not really promised to be withdrawable.

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Nov 25, 2019

Olymp Trade Customer Care's response Hi! The bonus itself can not be withdrawn. It is a sort of safety airbag for trader, when they run out of money. You can use bonus for trading and then withdraw the profit gained with its help. Unused bonus id debited from an account, when you withdraw funds.

Best regards, Olymp Trade team.

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Vaib1hav

Nov 26, 2019

Why, with the promised multi-platform, there is no application for Windows Phone? I can’t trade normally from my device, is it really impossible to make an application not only for Apple and Android, but also to think about users of less popular phones?

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Olymp Trade Customer Care's response, Nov 26, 2019

Verified Support

Hello there!

Right now we have only applications for Android and IOs. You can trade in mobile browser of your device, all platform functions are available there for you.

Best regards, Olymp Trade team.

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I have no idea why, but my account profile panel says i should have a two factor authentication when i log into my account.in fact i'm only being asked passwords and that's it. I use chrome browser just in case. Please advise how to make sure the system doesn't let anyone to my olymp control panel without at least an sms code being sent? Thank you in advance!

+1 photos

Dec 1, 2019

Complaint marked as Resolved

Oh, I'm terribly sorry for the confusion in this case. thank you for pointing out my mistake

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Nov 25, 2019

Olymp Trade Customer Care's response Hello there!

From the screenshot we can tell that two factor authentication is off on your account. You can press either on "Google" or "SMS" to turn on two factor authentication. Feel free to ask any questions!

Best regards, Olymp Trade team.

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Why, with the promised multi-platform, there is no application for Windows Phone? Multi-platform is very important for most people, especially those who trade over long distances. I can’t use the application because I have Windows Phone, and using the mobile version of the site isn’t convenient for me. I can’t trade normally from my device, is it really impossible to make an application not only for Apple and Android, but also to think about users of less popular phones? If you say that you are multi-platform, then provide Windows Phone version.

Nov 30, 2019

Complaint marked as Resolved

Well, I guess it might be the right time to change the phone itself. I'm a bit tired of running into similar troubles with it.

Olymp Trade customer support has been notified about the posted complaint.

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Hello! Yesterday night I was trading Brent. The payout rate was 80%. I know this for sure, because I always capture screenshots of my trades just in case. So here on the screenshot you can clearly see, that the payout on this fantastic :) trade was 80%. This is why I like trading oil. This morning when I opened the platform, the payout rate for Brent was 30%. What's going on?

+1 photos

Nov 29, 2019

Complaint marked as Resolved

Good to know that regardless of changes the trade will always get closed at the same rate it was opened with. This was my biggest concern and your answer helped. Thanks!

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Nov 20, 2019

Olymp Trade Customer Care's response Hello! Profit rate depends on many factors of market activity. For example, the percentage of return is higher on assets with a high level of volatility. Also traders' activity has an influence, so trading time matters. Learn more about trading sessions here: https://olymptrade.com/analytics/volatility

However, the trade always closes with the same return rate it was open. Don't hesitate to contact us for more questions!

Best regards, Olymp Trade team.

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I tried using Olymp trade on PC and everything was good enough. Later I had to switch to mobile app. First I liked it better than browser app. However, littel bit later problems started coming out. I found out that I often do wrong trades because I just push somewhere on the screen where I did not have the intention to push. Orders immediately come to action and there is no way back. Its too late. Using a PC with browser application is not an option anymore and it looks lilke there is no solution to this problem with mibile Olymp app.

Dec 1, 2019

Complaint marked as Resolved

Thank you for your concern with my troubles. I'll also need to have a look at my phone settings. Perhaps I can make some adjustment there to help the problem.

Olymp Trade customer support has been notified about the posted complaint.

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Devesh Mittal 1234

from Durg, Chhattisgarh

Dec 18, 2019

The company is conducting fraud. I have lost 12.000 dollars on the App.

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Olymp Trade Customer Care's response, Jan 12, 2021

Verified Support

Hello, Devesh.

Thank you for taking the time to leave a comment. It is a pity that you have formed a negative opinion. Can you please specify, why did you make such a conclusion? Olymp Trade is a reliable and transparent broker that supports traders in achieving their goals. As a member of an "A" category of the international Financial Commission, the platform guarantees the reliability and willingness to solve any issues that occur.

If you have any difficulties, contact our support service team, we will be glad to help you analyze your trades and give you recommendations. You can get in touch with us in an online chat at our website, via e-mail: [email protected] or on Facebook: www.facebook.com/olymptradecom/

Best regards, Olymp Trade team.

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Olymp Trade promised that I will have 80-90% payout rates. When I log in and start trading, I can see that some instruments really do have 80-90% rates. But they keep changing all the time! Sometimes I start trading with 80% and end up with 65% rate. What am I supposed to do with these changes and how I'm supposed to know that the rate has changed while I was watching the charts and doing my analysis?! Moreover, the same asset can have a 30% payout in the morning and 90% in the afternnon. Ridiculous!

Nov 29, 2019

Complaint marked as Resolved

I've got the idea, thank you! I understand that these rates and the changes are the part of a system. No worries.

Olymp Trade customer support has been notified about the posted complaint.

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My trades on olymp trade forex platform always get some stop loss order along, even though i did not specify such a stop loss myself. Where can i find the settings so that i can adjust stop loss to my preference or trade without a stop loss at all. Once again, i mean not options trading (Don't have any issues there) but forex platform.
I'd appreciate your answer.

Nov 21, 2019

Complaint marked as Resolved

Thanks, the video helped!

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Nov 18, 2019

Olymp Trade Customer Care's response Thanks for reaching out! We recommend you to watch this video to find out how stop loss works and is set https://youtu.be/gY1ni0yAS3w

Feel free to contact us if you still have any questions after watching the video.

Best regards, Olymp Trade team.

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I don't understand something about options trading. When I buy or sell option, I want to enter the trade immediately most of the time. But once I click the buy or sell button, the timer starts and the vertical lines indicate some mysterious beginning of trade time. Didn't my trade begin once I bought the option? If yes, then why this timer is there? If no and I need to wait till the countdown is complete, then why the horizontal line indicates my order is already there?

+1 photos

Nov 19, 2019

Complaint marked as Resolved

Thank you so much! That explains a lot and your reply was indeed helpful!

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Nov 12, 2019

Olymp Trade Customer Care's response Hello there!

This countdown is a time frame within candlestick is forming.The time on your screenshot means that 20 seconds are left before a new candlestick starts forming. Time frame can be set below the chart. We recommend you to watch this video to learn how candlesticks work:
https://youtu.be/1ncOTsYL2Xo

Best regards, Olymp Trade team.

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Radjaz

Nov 22, 2019

I've noticed that payout rates on different assets change from time to time. Sometimes I start trading with 80% and end up with 65% rate. I would like to receive notifications on such changes in payout rates. How can I be notified about those?

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Guys, once i try to buy the option, for some reason the order does not get executed immediately. For some reason there is a delay. I do suspect that this somehow deals with the end of bar and transition to another minute bar, but i need some confirmation. Maybe i'm missing some setting that could allow me to open the desired trade with no delay at all? I appreciate in advance your attention to this matter!

Nov 17, 2019

Complaint marked as Resolved

I'm sorry, it turned out that order is really executed at the same moment. I did not realize at first that the 1 minute option expires not exactly in 60 seconds, but in 60 seconds + the remaining of the minute left from the bar when option was purchased. Thank you very much for you reply anyway!

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Nov 11, 2019

Olymp Trade Customer Care's response Hello there!

All deals are made strictly according to the quotes that our platform receives at the given time.
Quotes are transfered to the platform from the suppliers as a continuous data stream. When you make an order, the deal is executed with the first received quote. There may be no price change at the moment of opening, so the deal will be executed with the first quote appeared.

In case you want to check the rate at a particular time, use the "Quotes history" that is available to all authorized users in the "Quotes" section of the sidebar on olymptrade.com.

Best regards, Olymp Trade team.

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When i want to buy or sell the option and click either green or red button on the right, the price keeps moving and i get different price of execution once i manage to click on confirmation message. I think it is unfair! The price must get fixed as soon as i buy the option. Please do something about. I’d really appreciate an update on my request. Thank you in advance!

Nov 13, 2019

Complaint marked as Resolved

Your answer makes me feel a bit stupid here. I should have figured that out myself. I apologize for taking your time.

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Nov 11, 2019

Olymp Trade Customer Care's response Hi there!

To fix the execution price, you can use the "Order" instrument. Learn more about trade types on Olymp Trade here https://olymptrade.com/training

And don't hesitate to ask any questions!

Best regards, Olymp Trade team.

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At the time of deposit money no ask for any proof but i lost 30 dollar but suddenly i win some 90 dollar and am going to withdrawl then they blocked my account. I will submitted id proof but they ask uplaod address proof but why need address proof.in id proof show photo, name, date of birth, sign already shown. My account id name is [protected]@gmail.com and i also submitted aadhar card as a address but they rejected.

Dec 9, 2019

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Nov 07, 2019

Olymp Trade Customer Care's response Hello there, surya786!

In accordance with the policy of our company, we do not request any proof during registration. Verification is usually requested upon withdrawal.

The KYC / AML policy governs the amount of data a company needs to verify an account owner. In this case, we request not only ID card, but also the confirmation of the address.

We apologize for the inconvenience and are ready to answer all the questions.
You can contact us any convinient way: in live chat at our site or in direct messages of our Facebook group.

Best regards, Olymp Trade team.

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Pranis Ahluwalia

Nov 9, 2019

This is normal that your broker asks you for address proof. This can be your housing bill as easiest. This is a commonly known procedure of Know-Your-Customer rule for financial operators. Don't worry, as soon as you complete the verification process, you account should be released. They just want to make sure you are not financing terrorists or something like that.

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Elias Dani

Nov 16, 2019

This is an excellent brokerage for both beginners and experienced traders. As a beginner I found many educational programs here which helped me to find out more about how indicators work, what are the differences between various assets Olymp allows trading, how to make the best use of the trading platform available features. It was also very pleasant to get a welcome bonus. Experienced users will definitely appreciate that Olymp has got the most up-to-date and easy to use trading platform with tons of tools available there. Most importantly, no need to worry about broker's reliability. As far as I know they work since 2014 and did not encounter any problems so far.

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Olymp Trade Customer Care's response, Jan 13, 2021

Verified Support

Hello, Elias!

Thank you for such positive feedback. We are happy that you found Olymp Trade reliable and helpful. We strive to make our platform favorable for everyone each day. It is great that you appreciate a wide range of trading instruments presented on the Olymp Trade platform. Any suggestions from your side will be appreciated.

Best regards, Olymp Trade team.

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First of all thank you for the nice service we all get at olymp. I’ve ran into a problem though. You see, i like to trade several instruments simultaneously. For example eurusd and usdjpy. But i do get tired switching from one chart to another. I lose track of what’s happening on the market when i do that. So i’d like to keep both charts open in the trading platform simultaneously. Would be nice if i could open three charts, each getting...

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Olymp trade ads were saying that the company offers up to 92% payout rates. When i log in to my ot account and choose the instruments to trade digital options, the list of assets starts with the highest rates and they equal 82% only. These are eurusd and gbpusd currency pairs. Are other instruments with higher rates not available for me? Why, if so? Thank you in advance for explaining what's the matter here with these rates!

Nov 1, 2019

Complaint marked as Resolved

Hmm, didn't realize that Olymp had this option to trade on strike prices as well. Thank you indeed for pointing that out!

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Oct 28, 2019

Olymp Trade Customer Care's response Hello there!

Such profit rate is available when you are trading with strike prices. Actualy, you can get up to 100% while trading on strike prices. You can learn more about how it works: https://olymptrade.com/training

By the way, increased profit rate is one of the VIP-account features. You can read more about VIP benefits here https://olymptrade.com/lands/vipen/

Best regards, Olymp Trade team.

Olymp Trade Complaints & Reviews

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Olymp Trade reviews & complaints page 74

I want to withdraw money to my skrill account

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how can i join facebook community of olymp trading company?

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what does redline mean?

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where can i get information about how stop-loss?

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I can't find any webinar records

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problem with indicators

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why does stop loss move to the entry point?

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I have a question

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has my account a two factor authentication?

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why is there no application for windows phone?

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why was the payout rate for brent changed ?

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I often do wrong trades

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payout rates change from time to time

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I can't set up a stop-loss

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I don't understand something about options trading

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the order does not get executed immediately

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I get different price of execution

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block my account

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multiple charts on the screen

where are 92% rates?

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