Olymp Trade Complaints & Reviews

Aug 26, 2020

Olymp Trade Customer Care's response Hi, dear rudresh99!

Thank you for reaching out. Sorry to hear about such an experience. The chart for demo and real account is exactly the same. The difference in trading results may happen due to psychology. Sometimes traders get used to risky amounts of trades and do not take demo money as real funds. Unfortunately, we do not refund money used in trading, but we provide a free educational base and free demo account. It usually takes months to achieve stable progress, so education and training is the key to success.

Please watch this Youtube playlist to learn more about trading psychology https://youtu.be/l3Gf0xMHilI. We are sure that you can improve your results and achieve a measured and wise trading!

Best regards, Olymp Trade team.

Jul 07, 2020

Olymp Trade Customer Care's response Hi there!

Thank you for reaching out. That's an interesting issue, actually. The minimal deposit amount was chosen by our analysts so that everyone could start trading without having crazy amounts to invest. The more experienced the trader gets, the larger capital they are ready to invest. For example, the minimal deposit amount for ECN accounts on MT4 Olymp Trade is 200$, as this is an advanced instrument. Which amount do you find the most suitable as minimal?

Best regards, Olymp Trade team.

Jul 07, 2020

Olymp Trade Customer Care's response Hi, dear rudresh99!

Thank you for reaching out. Sorry to hear about such an experience. The chart for demo and real account is exactly the same. The difference in trading results may happen due to psychology. Sometimes traders get used to risky amounts of trades and do not take demo money as real funds. Unfortunately, we do not refund money used in trading, but we provide a free educational base and free demo account. It usually takes months to achieve stable progress, so education and training is the key to success.

Please watch this Youtube playlist to learn more about trading psychology https://youtu.be/l3Gf0xMHilI. We are sure that you can improve your results and achieve a measured and wise trading!

Best regards, Olymp Trade team.

Jun 30, 2020

Olymp Trade Customer Care's response Elkings, hi there!

We are wondering what may have happened. All the funds belong to user and only you can deposit nd withdraw funds. Probably, a commission for inactivity was charged in case you were absent on the platform for 6 months. You can learn more about the commission in our user's agreement (can be found on the website in the public domain). Anyway, please contact us on Facebook https://www.facebook.com/olymptradecom/ or via online support chat (Help section) 24/7. We'll investigate your situation!

Best regards, Olymp Trade team.

Jun 25, 2020

Olymp Trade Customer Care's response Hello there!

We don't have leverage tools on our platform and provide an opportunity to use the multiplier in your trades. Multiplier is one of the major tools in the forex. It allows you to increase the profit potential of your trade. It is also beneficial to trade with small deposits, because the company offers large multipliers up to x500. It has a very simple mechanism. Let us explain this in detail.

Let's assume you buy EUR/USD, your investment amount is $50, and your multiplier is one. If the price goes up 10%, your profit will be $5 ($50 x 10%).
However if instead of one you specify 20 as a multiplier your investment amount will rise to $1, 000 ($50x20).
As you can see, your profit has been multiplied by 20, and this is how the multiplier works.

This is like the speed of a car: the greater it is, the faster you reach your destination. However, high speed brings with it more risk. If your forecast will be wrong, your loss will be increased on the multiplier amount as well.

For novice traders, we recommend using a minimum multiplier, which equals 1, in order to avoid risks in case the market moves against you. As you acquire skills and experience, you can also increase your multiplier.

To enable different multipliers, you need to enter your cabinet on the platform and put a tick in front of the "Choice of multiplier" option.

We wish you a prosperous trading!

Best regards, Olymp Trade team.

Jun 23, 2020

Olymp Trade Customer Care's response Hi, David!

To access MT4 Olymp Trade, you need to obtain a login ID, create a password, and download the terminal installation file from the Olymp Trade website. After you open an account successfully, you will receive all the necessary data for the MT4 login terminal. You need to make an account only once, and then you can log in easily. It takes just 10 minutes for the registration. Tell us, please, did you face any difficulties? We can provide you with detailed instruction.

Best regards, Olymp Trade team.

Jun 25, 2020

Olymp Trade Customer Care's response Nitin Pingle, hello there!

Thanks for reaching out. Olymp Trade Forex prevents users from going below zero. That's why, as you mentioned, it helps in most cases. There's a section on the platform where you can see the commission size for each asset https://olymptrade.com/training/trading-specification. Use it to plan your activity. Have a successful trading!

Best regards, Olymp Trade team.

Jun 16, 2020

Olymp Trade Customer Care's response Hello there!

Jun 23, 2020

Olymp Trade Customer Care's response Your transaction was processed[protected]usd[protected]usd). If you did not receive the withdrawals, kindly ask the support for ARN codes to trace your transaction. You can provide it to your bank to find it.

Best regards, Olymp Trade team.

Jun 25, 2020

Olymp Trade Customer Care's response Hi there!

Withdrawals are processed by Olymp Trade within 5 business days. As we can tell from your screenshot, the funds are already sent. If you haven't received them yet, kindly contact our support in the "Help" section of the platform or on Facebook https://www.facebook.com/olymptradecom/ In the message specify your trading ID, the date and the amount of withdrawal. Our manager will help you to trace the transaction. Waiting for your message!

Best regards, Olymp Trade team.

Jun 25, 2020

Olymp Trade Customer Care's response Arvind Borah, thanks for the review!

Most popular indicators are now available in the application. We would like to hear from you which instruments are missing, so that we could transfer this information to the developers and consider adding new indicators. Waiting for your response and cooperation!

Best regards, Olymp Trade team.

Jul 29, 2020

Olymp Trade Customer Care's response Hello, dear crazytapas!

Thank you for sharing. We have collected feedback from our support service concerning your situation. According to the information received, the withdrawal has been successfully credited, and the issue has been solved. Feel free to ask any further questions, we are always there to help.

Best regards, Olymp Trade team.

Jun 19, 2020

Olymp Trade Customer Care's response Hi, dear shivamkhosla!

Thanks for reaching out. We always withdraw funds within 5 business days. We feel sorry that it took so long for your bank to process the transaction. It's good that you addressed to our support, they will provide you a reference that you can use in your bank. This is an official document from the payment aggregator that confirms the transaction. Don't worry, our managers will handle your issue.

Best regards, Olymp Trade team.

Jun 19, 2020

Olymp Trade Customer Care's response Hello there!

Thank you for reaching out. We really want to help you. Please, send us the screenshot and account ID. We'll investigate what happened.

Best regards, Olymp Trade team.

Jun 19, 2020

Olymp Trade Customer Care's response Dear Arunkumar, thank you for reaching out.

Withdrawals are carried out within 1-5 business days, then it depends on your bank or another payment system. If you haven't received your withdrawal yet, kindly contact our support team on the website (the Help section) to get a tracking number.

Best regards, Olymp Trade team.

Jun 19, 2020

Olymp Trade Customer Care's response Hi, dear LeonG98pls!

Kindly swipe the indicator left (in the section from your first screenshot) to remove it.

Best regards, Olymp Trade team.

May 26, 2020

Olymp Trade Customer Care's response Dear Surya,

To tell the truth, many of our traders have asked us to launch MT4, so they could be a part of the Olymp Trade community and, at the same time, use this popular trading instrument. As a company that has an aspiration to grow and satisfy client's needs, we faced that challenge and created MT4 Olymp Trade. Don't worry, It won't influence our Forex and FTT instruments as Olymp Trade pays equal attention to all of its creations. We'll be more than happy if you try MT4 and like it as much as we do.

Best regards, Olymp Trade team.

May 26, 2020

Olymp Trade Customer Care's response Hello, dear!

Don't worry, we'll find your withdrawal. Kindly send us a bank slip for the deposit transaction which will reflect the payment details (the name of the sender and the receiver, and the bank account number) to [protected]@olymptrade.com or in private messages on Facebook https://www.facebook.com/olymptradecom/

We'll be very grateful for an update of your situation!

Best regards, Olymp Trade team.

May 26, 2020

Olymp Trade Customer Care's response We've asked our team to contact you, kindly accept the call tomorrow.

May 28, 2020

Olymp Trade Customer Care's response sumitb728, sorry, it was a typo, it's about the deposit. Kindly send us a bank slip for the deposit transaction which will reflect the payment details (the name of the sender and the receiver, and the bank account number) to [protected]@olymptrade.com or in private messages on Facebook https://www.facebook.com/olymptradecom/

We'll be waiting!

Jun 19, 2020

Olymp Trade Customer Care's response Hello, dear Iyappan! We can see that the request you're talking about was processed the same day. After the withdrawal, it depends on your bank when the funds will arrive. Our support can give you an ARN code to trace your transaction. Did you receive your funds or you need assistance with tracing your withdrawal?

Best regards, Olymp Trade team.

May 29, 2020

Olymp Trade Customer Care's response Hi dear Manassehikpa!

Here are ARN codes for your withdrawals:

[protected] Refund
ARN: 74348560118000331378677

[protected] Refund
ARN: 74348560106000325798876

Take them to your bank, so that they could trace the transactions.

Best regards, Olymp Trade team.

May 15, 2020

Olymp Trade Customer Care's response Hello there, Hari!

Thanks for the feedback and a valuable comments regarding personal attitude. There's actually an option to get a personal trading consultant on the Olymp Trade platform. This is available for the traders with "Advanced" and "Expert" trading levels. It helps to improve your trading results in combination with self-education and practice. You can learn more about trading statuses here https://olymptrade.com/statuses. And feel free to ask any questions!

Best regards, Olymp Trade team.