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OnlineClues Complaints & Reviews

www.onlineclues.com

3.1

Updated: Dec 18, 2021

Complaints 4675

Resolved

2872

Unresolved

1803

Good! OnlineClues values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that OnlineClues step up their efforts to fully resolve all complaints 👍

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OnlineClues reviews & complaints page 106

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Address: Indore, Madhya Pradesh, 452009

Website: wrong order and bad quality

Order id CIN760665 my bank a/c number [protected] ifsc code 0553832 return paisa chahiye mujhe order nhi chahiye nhi to complaints karo cm helpline and upbhokta form me

May 7, 2017

Complaint marked as Resolved

OnlineClues customer support has been notified about the posted complaint.

Verified Support

Feb 24, 2017

OnlineClues Customer Care's response Dear Sir,
Please check your gmail account inbox, customer care team has reverted to you Regarding your refund.
Thanks & Regards
Onlineclues Team

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Address: Bangalore, Karnataka, 5600001

I order london looks men's shirts, but i received different style and color, please kindly replacement than product .,

+3 photos

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Address: Kheda, Gujarat, 387570

Website: Onlineclues.com

Hello sir mene shirt order kiye the magar yaha mere pas different colour k shirt aa gaye hai plz exchange or return my product mene first time aisa dekha hai jo mene product select ki thi uske badle different colour aa gaya flipkart ya amazone pe aisa nahi hota ...plz replace or exchange my product and logo ko ullu mat banao aise different product deke...

+1 photos

Mar 20, 2017

Complaint marked as Resolved

OnlineClues customer support has been notified about the posted complaint.

Verified Support

Feb 17, 2017

OnlineClues Customer Care's response Dear Customer,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further assistance, please write to us at [protected]@onlineclues.com

Thanks & Regards,
Onlineclues Team

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Address: Nagpur, Maharashtra, 440008

Website: onlineclues.com

Maine 2 feb ko do parsal bulaye the lekin dono parsal ke shirt muze fit nhi aa rahe hy is liye muze mere parsal vapis krne hy

Mar 23, 2017

Complaint marked as Resolved

OnlineClues customer support has been notified about the posted complaint.

Feb 07, 2017

Updated by nilesh dhanvijay Hlw...my self nilesh dhanvijay...actually i have complianed for the same product..earlier...but there is no positive response come to me which totally dissappoint me...please take an positive action. over this...and return my cash back
because your product was totally different from the original product as i saw on the onlineclue market...
for more detail you can contact me..
My mo. No. [protected]

Verified Support

Feb 17, 2017

OnlineClues Customer Care's response Dear Customer,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further assistance, please write to us at [protected]@onlineclues.com

Thanks & Regards,
Onlineclues Team

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Address: 533001

Website: [email protected]

Dear sir
i ordered 5 shirts/rs1000 to your online shopping. order no is CIN751769 (tracking no isi[protected]) i received another designed shirts instead of my order. i am fully unsatisfied
from your online shopping enterprises. actually i am flipkart costumer. i ordered so many items
but there was miss order from there.
so, kindly do the necesaries to me your level best
with regards...

Mar 20, 2017

Complaint marked as Resolved

OnlineClues customer support has been notified about the posted complaint.

Feb 07, 2017

Updated by pj varma dear sir
i ordered 5 shirts/rs1000 to your online shopping. order no is CIN751769 (tracking no isi[protected]) i received another designed shirts instead of my order. i am fully unsatisfied
from your online shopping enterprises. actually i am flipkart costumer. i ordered so many items
but there was miss order from there.
so, kindly do the necesaries to me your level best
with regards...

Verified Support

Feb 17, 2017

OnlineClues Customer Care's response Dear Customer,
Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further assistance, please write to us at [protected]@onlineclues.com

Thanks & Regards,
Onlineclues Team

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Address: Cin764344

Website: Onlineclues

I want return this product and refund money to me because I will not get the product which I seen on description so the product quality is too bad and also the colour but u write in ur web that product is assured by u please check the quality and colour o[censored]r product

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Address: 462039

Website: Www.onlineclues.com

Sir, name faiyaz khan, address - h/15, A.K.pathak karamveer Nagar near by A. P. J public school, pin code 462039. Item name London looks branded 5printed cotton shirts, Rs 1099, size L, cin-748819. Tracking no[protected] order date - 24/01/17, delivering date - 31/01/17, sir, my ordered product colour and size don't match only 2 shirts have same colors but 3 shirts cheap colors and size, I request to please refund my money . my email - faiyazkhan.[protected]@gmail.com, and mobile phone no - [protected].

+2 photos

May 11, 2017

Complaint marked as Resolved

OnlineClues customer support has been notified about the posted complaint.

Verified Support

Feb 17, 2017

OnlineClues Customer Care's response Dear Customer,
We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on writetous [protected]@onlineclues.com in case you require further assistance in the interim.

Regards,
Onlineclues Team

Verified Support

Feb 17, 2017

OnlineClues Customer Care's response Dear Customer,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further assistance, please write to us at [protected]@onlineclues.com

Thanks & Regards,
Onlineclues Team

Feb 20, 2017

Updated by Faiyaz khan123 Dear sir, when will be solved my problem of refund money

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Address: New Delhi, Delhi, 110025

Website: onlineclues.com

Hi Team,

I bought the combo of 3 (London Looks Women's Skinny Jeans and want return because the product is not showing as expected.

Please take the action and send me steps that how I an return this product.
Product quality is too pathetic, in the website return option ia not available. This is the haresment for the online customers.

Online Clues is is the cheated company, i will escalate it.

Customer Care always seems busy.

Order ID is CIN768346
Mobile :[protected]
Email:Afiya.[protected]@gmail.com

+1 photos

Mar 30, 2017

Complaint marked as Resolved

OnlineClues customer support has been notified about the posted complaint.

Verified Support

Feb 17, 2017

OnlineClues Customer Care's response Dear Customer,
We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on writetous [protected]@onlineclues.com in case you require further assistance in the interim.

Regards,
Onlineclues Team

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Address: Karur, Tamil Nadu, 639001

I ordered London looks checked shirts combo 5 in Rs.1100. size. L .Order on 02.02.2017. Order no.CIN765322 . The product is delivered on 06.02.2017. The product is mismatching what i have order. Color and size is mismatching to me I am disappointed. Cloth quality is also I am not satisfying . so I want to return my order and pls refund money to me.

Feb 7, 2017

Complaint marked as Resolved

I want to return my order and pls refund money

OnlineClues customer support has been notified about the posted complaint.

Feb 07, 2017

Updated by Gayathri gayathri Mismatching of product

Feb 07, 2017

Updated by Gayathri gayathri I order London looks 5 checked shirts on 02.02.2017. Rs.1100. My order no.CIN 765322.The product is delivered on 06.02.2017., The product is mismatching what I have order. Colour and size is also mismatching . Cloth quality is not satidfied I am totally disappointed . So I want to return my order and please refund money to me
SKU code.LL 5check 3.

Feb 07, 2017

Updated by Gayathri gayathri Mismatching of order

Verified Support

Feb 17, 2017

OnlineClues Customer Care's response Dear Customer,
We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on writetous [protected]@onlineclues.com in case you require further assistance in the interim.

Regards,
Onlineclues Team

Verified Support

Feb 17, 2017

OnlineClues Customer Care's response Dear Customer,
We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on writetous [protected]@onlineclues.com in case you require further assistance in the interim.

Regards,
Onlineclues Team

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Address: 700059

I have order the product and I have received it on 6-2-2017. The product is very bad & colours are also different I want to return the product & refund my money as early as possible. My account no.[protected] axis bank
My order id is - CIN770885

+6 photos

Feb 8, 2017

Complaint marked as Resolved

Feb 07, 2017

Updated by Arghya Som I order London looks 5 checked shirts on 02.02.2017. Rs.1100. My order no.CIN 770885.The product is delivered on 06.02.2017., The product is mismatching what I have order. Colour and size is also mismatching . Cloth quality is not satidfied I am totally disappointed . So I want to return my order and please refund money to me
Complaint Status

Verified Support

Feb 17, 2017

OnlineClues Customer Care's response Dear Customer,
We have acknowledged your feedback & forwarded the same to concerned department. We will resolve your issue shortly.
Thanks & Regards,
Onlineclues Team

Verified Support

Feb 17, 2017

OnlineClues Customer Care's response Dear Customer,
We have acknowledged your feedback & forwarded the same to concerned department. We will resolve your issue shortly.
Thanks & Regards,
Onlineclues Team

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Address: 122001

Website: www.onlineclues.com

Dear Team,

My order ID is CIN760786, the SKU Code is LL3Gjeans7, the order date is 29th Jan 2017 & the order receiving date is 06th Feb 2017.

I have ordered for London Looks Women's 3 Skinny-Fit Mid Rise Denim Jeans, Please be informed that the quality of denim Jeans which I received yesterday is completely different from the quality shown in your advertisement, on the basis of which I had selected this combo.The quality of jeans is not good.

Hence, I want to cancel my order.Please send someone to collect the packet & refund my money.

Apr 1, 2017

Complaint marked as Resolved

OnlineClues customer support has been notified about the posted complaint.

Verified Support

Feb 17, 2017

OnlineClues Customer Care's response Dear Customer,
We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on writetous [protected]@onlineclues.com in case you require further assistance in the interim.

Regards,
Onlineclues Team

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Address: 560066

Website: Onlineclues.com

Order id:
Order date: 29th Jan, 2017
Date of delivary: 3rd Feb, 2017
Product name: combo of 5 cotton stylish Slim-shirts
Size-S
Unit cost:999 rupees (100 extra for shipping)
Total amount: 1099 rupees

Returned reasons:

Product (Slim-shirts) is totally different in design from the show in image of your site.
Quality of Shirt is totally worst.
I also did not receive any separate invoice...

Apr 1, 2017

Complaint marked as Resolved

OnlineClues customer support has been notified about the posted complaint.

Verified Support

Feb 17, 2017

OnlineClues Customer Care's response Dear Customer,
We have acknowledged your feedback & forwarded the same to concerned department. We will resolve your issue shortly.
Thanks & Regards,
Onlineclues Team

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Address: Mumbai City, Maharashtra, 400027

Website: www.onlineclues.com

The products which i get is totally from as shown in pics and also it was told to me that it will of cotton bt its nothing closer to that so i want to return my order

Call me on [protected]

+1 photos

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Address: Ernakulam, Kerala, 682301

Website: www.onlineclues.com

Dear sir,

I have ordered London looks 5 printed shirts on 1-2-1017, and I got the product today, and I am very much disappointed. The product is entirely different from what I have ordered. I want to return the product and I want my money back.

order no CIN762933
with tracking code[protected].

I have sent more than 3 emails and called lot of times to their customer care number but nobody is there to reply to my email or pickup the cal

Kindly please do the needful

Mar 20, 2017

Complaint marked as Resolved

OnlineClues customer support has been notified about the posted complaint.

Feb 06, 2017

Updated by Nikhil Perumkulathil Registered mobile number- [protected]
Registered email id- [protected]@gmail.com

Feb 07, 2017

Updated by Nikhil Perumkulathil How come it has been resolved?

Verified Support

Feb 17, 2017

OnlineClues Customer Care's response Dear Sir,
Please check your gmail account inbox, customer care team has reverted to you Regarding your refund.
Thanks & Regards
Onlineclues Team

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Address: Bangalore, Karnataka

Sizes problems very bad Jens

Feb 06, 2017

Updated by Mahesh Mahesha Return jens

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Address: 758814

Website: Online clues.com

Product price:1099
Delivery Date: 2/6/2017
Product name: London look cotton shirt
Quantity : 1
5pcs.
SPARKINTERNATIONAL shipment with AWB... Number[protected] & Order no. CIN758814

Customer name: Anas.
Phone :[protected]

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Address: Coimbatore, Tamil Nadu, 641025

Website: www.onlineclues.com

I have ordered the product and i have recieved at on6.02.2017.The product is very bad and colour are also different i want to return the product &refuned my money as early as possible.My account no ..is [protected] bank of india my order id is CIN762854 mobile no [protected]

Mar 20, 2017

Complaint marked as Resolved

OnlineClues customer support has been notified about the posted complaint.

Feb 06, 2017

Updated by Shebin Bery [protected].

Feb 06, 2017

Updated by Shebin Bery Wrong colour

Feb 06, 2017

Updated by Shebin Bery Return my order

Verified Support

Feb 17, 2017

OnlineClues Customer Care's response Dear Customer,
We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on writetous [protected]@onlineclues.com in case you require further assistance in the interim.

Regards,
Onlineclues Team

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Address: 637211

Website: www.onlineclues.com

I returned my order of 5 combo shirts.it is totally worst brand.i want to return and also return my money 1099.the colour also changed.when I am order that product they show black, skyblue, red, violet, blue.but they delivered black, yellow, rose, skyblue, sandal.so just return my money and take your product return

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Address: Mumbai City, Maharashtra, 400004

Sir main product booking kiya tha woh Oru yeah alag hai isliye mesco return karna chahta or is ke jage vaps money back ya fir koi dusra product lena chata hu . please aap return lene ke liye aap ke bandhe ko bheje .

Feb 06, 2017

Updated by Mangilalsaran Product no choich or jesa product booking kiya tha vesa nahi hai is liye return karna chata hu

Feb 06, 2017

Updated by Mangilalsaran No like me product

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Address: Dehradun, Uttarakhand, 248001

Website: www.onlineclues.com

The quality of jeans is not so bad but not so good also i dnt like it... and the size which i orderd not delivered to me..its small and uncomfortable after wearing... i want to return this because its seriously not comfortable and the colors which i choose is also doesn't match... and the app is also very bad not open easily.. u have to improve...

Feb 06, 2017

Updated by Parul Bagwari The size which i orderd is not match and the colors also...uncomfortable after wearing...

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