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OnlineClues Complaints & Reviews

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Updated: Dec 18, 2021

Complaints 4675

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1803

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Address: Ranchi, Jharkhand, 834002

Order i.d.-CIN525810
Order dated - 03/10/16
Date of delivery- 15/10/16
Product - London looks branded 5 printed cotton shirts
Amount - 1099
The product is different from what is shown in the display. I am deeply disappointed with the product. Such low quality materiales. I want to return it & gey back my money as soon as possible.

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Address: 380013

Website: Www.onlineclues.com

Hii i ordered 3 medium size shirts but i recieved large size of shirts and also poor quality and colour is variant so i want to return this..
The quality of shirts is too bad and size is also bad..they heading is branded shirts is totally fake. .and their contact number is busy all time ..
Name - Ramesh chaudhary
Mo no - [protected]
My order id is -CIN 540180
So plz take some action on my request

Nov 28, 2016

Complaint marked as Resolved

OnlineClues customer support has been notified about the posted complaint.

Verified Support

Oct 21, 2016

OnlineClues Customer Care's response Dear Sir,
Please check your gmail account inbox, customer care team has reverted to you Regarding Your refund.
Thanks & Regards
Onlineclues Team

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Address: Mumbai City, Maharashtra, 400037

Website: onlineclues.com

Sent me wrong size jeans now from past 2 months no one is reverting at last tyhey sent a mail to send the parcel back which i didi but no use but still no one is replying please help order no is below

Dear Kapil,

With Reference to your order no. CIN260260, As per our return policy mentioned on the website we request you, to Please courier back the product at the below mentioned address by Indian Post.

Spark International, Opp. Holy Hospital. Tosham Road, Hisar(125001) Haryana

and provide us your complete Bank details & reverse courier slip. We Onlineclues.Com, Being a Customer favoring company, shall refund your money as soon as the product the received.

Thanks & Regards,
Onlineclues customer care Team
Contact : [protected], [protected]

i did but no one pick the call now.pl, ease please help

Nov 25, 2016

Complaint marked as Resolved

OnlineClues customer support has been notified about the posted complaint.

Oct 18, 2016

Updated by KAP007 EM[protected]IN POD NO OF PARCEL SENT

Oct 18, 2016

Updated by KAP007 BELOW ARE MY EMAILS.

Will you people reply you have told to send back which I already did now what is the problem

From: Nuhani, Kapil
Sent: Tuesday, October 18, 2016 10:23 AM
To: 'Onlineclues Customer Care' <[protected]@onlineclues.com>
Subject: RE: shameless creatures

I am waiting at least say something your numbers are continuously busy…..please revert don’t force me to take the step
From: Onlineclues Customer Care [mailto:[protected]@onlineclues.com]
Sent: Saturday, October 15, 2016 11:01 AM
To: Nuhani, Kapil <kapil.[protected]@accenture.com>
Subject: Re: shameless creatures

Dear Kapil,

You can courier the parcel any day. As we receive the parcel we will refund you.

Thanks & Regards
onlineclules

On Fri, Oct 14, 2016 at 10:27 AM, <kapil.[protected]@accenture.com> wrote:
Hi,

Was damn bust last sat and in weeks I cannot send will send u tomrw and will mail you the bank details with pod no

From: Nuhani, Kapil
Sent: Wednesday, September 28, 2016 12:50 PM
To: 'Onlineclues Customer Care' <[protected]@onlineclues.com>
Subject: RE: shameless creatures

Will you please reply or can I courier it to you on Saturday I done have time on weekends.

Regards
Kapil Nuhani

From: Nuhani, Kapil
Sent: Tuesday, September 27, 2016 5:38 PM

To: Onlineclues Customer Care <[protected]@onlineclues.com>
Subject: RE: shameless creatures

Please reply can you send anyone to collect on your website it is you people will collect reply

From: Nuhani, Kapil
Sent: Tuesday, September 27, 2016 11:38 AM
To: 'Onlineclues Customer Care' <[protected]@onlineclues.com>
Subject: RE: shameless creatures

Pls reply

From: Nuhani, Kapil
Sent: Tuesday, September 27, 2016 10:54 AM
To: 'Onlineclues Customer Care' <[protected]@onlineclues.com>
Subject: RE: shameless creatures

Hi,

I will do that but I was told someone will come and collect the product and will take the bank details what you want me to do know cant you send someone to collect the product. Like you have sent for delivery.

Regards,

Kapil Nuhani

From: Onlineclues Customer Care [mailto:[protected]@onlineclues.com]
Sent: Tuesday, September 27, 2016 10:06 AM
To: Nuhani, Kapil <kapil.[protected]@accenture.com>
Subject: Re: shameless creatures

Dear Kapil,

With Reference to your order no. CIN260260, As per our return policy mentioned on the website we request you, to Please courier back the product at the below mentioned address by Indian Post.

Spark International, Opp. Holy Hospital. Tosham Road, Hisar(125001) Haryana

and provide us your complete Bank details & reverse courier slip. We Onlineclues.Com, Being a Customer favoring company, shall refund your money as soon as the product the received.

Thanks & Regards,
Onlineclues customer care Team
Contact : [protected], [protected]

On Mon, Sep 26, 2016 at 4:06 AM, <kapil.[protected]@accenture.com> wrote:
Hi,

Do you people have any shame left other than cheating customers it’s been 2 months I am running behind you fools to change or refund my product have ordered jeans of size 387 and you fools have sent of 36 neither you reply on personal mail nor you pick the call if I don’t get the revert you people just keep in mind ill forget my 1000 rs but will screw you people badly in court just remember.

Below are the details.

Please find the details of below order

Dear KAPIL NUHANI L your order no CIN260260 has been shipped on 7July2016 through GATI courier with tracking code[protected] and will be delivered within 4-7 days... I have ordered for size 38 and it is 36 which is delivered to me...Please collect the parcel soon and do the refund...no one is receiving the call on your number...pls reply soon.

Regards
Kapil Nuhani

Sent from Samsung Mobile

Dear Team,

Please find the details of below order

Dear KAPIL NUHANI L your order no CIN260260 has been shipped on 7July2016 through GATI courier with tracking code[protected] and will be delivered within 4-7 days... I have ordered for size 38 and it is 36 which is delivered to me...Please collect the parcel soon and do the refund...no one is receiving the call on your number...pls reply soon.

Regards
Kapil Nuhani

________________________________________

This message is for the designated recipient only and may contain privileged, proprietary, or otherwise confidential information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the e-mail by you is prohibited. Where allowed by local law, electronic communications with Accenture and its affiliates, including e-mail and instant messaging (including content), may be scanned by our systems for the purposes of information security and assessment of internal compliance with Accenture policy.
______________________________________________________________________________________

www.accenture.com

Oct 19, 2016

Updated by KAP007 Already sent the product back but not helping with refund order no cin260260

Verified Support

Oct 21, 2016

OnlineClues Customer Care's response Dear Sir,
Your refund is done, Please check Your bank account.
Thanks
Onlineclues Team

View replies

R

R Mano

Oct 18, 2016

I have ordered wrong size and i dint received the order Id. But i have given my mobile number [protected]. Please cancel my order

D

devendra k prajapati

from Mumbai, Maharashtra

Oct 18, 2016

Replas my products printed share size xxxl

K

KAP007

from Mumbai, Maharashtra

Oct 19, 2016

Hi,
It is to inform you all I have sent back my parcel to the his sar address asap it is received my amount is reversed back thanks team

K

KAP007

from Mumbai, Maharashtra

Oct 21, 2016

Good service refunded back the amount

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Address: 560100

Website: onlineclues

I size differ for all the shirts and also quality is not good. Please return my product

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Address: 600066

The product is different from what is shown in the website. I am deeply disappointed with the product. Such low quality materials. I want to return it and get back my money as soon as possible.

+2 photos

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Address: Jaipur, Rajasthan, 302012

My order no# is CIN52687. I ordered 5 shirts combo pack on 3rd of October and I have not received my order. Please see below last msg i have received on 5rh October.

"Dear Customer your order no CIN526879 has been shipped on 5Oct.2016 through BLUEDART courier with tracking code [protected] and will be delivered within 4-7 days."

As per above msg order had beed shipped but unfortunitly i have not received.

Nov 25, 2016

Complaint marked as Resolved

OnlineClues customer support has been notified about the posted complaint.

Verified Support

Oct 21, 2016

OnlineClues Customer Care's response Dear Customer,
We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on writetous [protected]@onlineclues.com in case you require further assistance in the interim.

Regards,
Onlineclues Team

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Address: Lucknow, Uttar Pradesh, 226023

Website: Onlineclues.com

Dear sir,

I booked order of branded combo of 3pure cotton shirt order no is CIN532124 and landon looks means denim standard fit jeans order no CIN532143 on dated 05/10/2016 through cod option anounted 799/- and 1199/-
These are not fitted in size and colour and it is also different as per shown in the sight. Now i want replace it in large size or return my money.

Order details are below mention:

Yogendra singh

Delivery address: H No 86 indrapuri, manas nagar, lucknow 226022

Shipper address : spark internation opp holy hispital tosnam road hisar, 125005(Haryana)

+2 photos

Dec 5, 2016

Complaint marked as Resolved

OnlineClues customer support has been notified about the posted complaint.

Verified Support

Oct 21, 2016

OnlineClues Customer Care's response Dear Customer,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further assistance, please write to us at [protected]@onlineclues.com

Thanks & Regards,
Onlineclues Team

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Address: Jaipur, Rajasthan, 302006

Website: Online clues.com

Onlineclues — Returned
Su sunilgr on Oct 15, 2016
Order id: CIN543951
Order date: oct 10, 2016
Date of delivary: oct 17, 2016
Product name: london looks brabded 5 printed cotton shirts
Unit cost:1099 rupees
Total amount: 1099 rupees

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Address: Kanchipuram, Tamil Nadu, 603002

Website: www.onlineclues.com

Order id: CIN552658

ordered date: Oct 12, 2016 8:34:11 PM

product name:London Looks Women's 3 Skinny-Fit Denim Jeans

The product is different from what is shown in the website. I am deeply disappointed with the product. Such low quality materials. I want to return it and get back my money as soon as possible.

mail id: [protected]@gmail.com

Nov 21, 2016

Complaint marked as Resolved

OnlineClues customer support has been notified about the posted complaint.

Verified Support

Oct 21, 2016

OnlineClues Customer Care's response Dear Customer,
We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on writetous [protected]@onlineclues.com in case you require further assistance in the interim.

Regards,
Onlineclues Team

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Address: 400018

Website: www.onlineclues.com

We order 5 cotton check shirt and they deliver different products and when i am trying to reach them... phone no one answering the call its being difficult to contact them this people spoil our festival my money got stuck... bitterly i goto shop n buy...

Dear onlineclues please pay back my money take your waste product back...

+1 photos

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Address: New Delhi, Delhi, 110096

Date of delivery - 187th October 2016
Product - 3 ( branded cotton shirt )
Order Value - 799 ( including the delivery charges )
I have got the order but the color of the product is mismatch and the product quality is also very worse i want the refund of the product because i dont want the product of such a bad quality

call me on the number - [protected]

Nov 24, 2016

Complaint marked as Resolved

OnlineClues customer support has been notified about the posted complaint.

Verified Support

Oct 21, 2016

OnlineClues Customer Care's response Dear Customer,
We have acknowledged your feedback & forwarded the same to concerned department. We will resolve your issue shortly.
Thanks & Regards,
Onlineclues Team

Mar 01, 2017

Updated by amanpandey1234 You guys are disgusting you haven't call me and not provide me the resolution i had made a mistake that i had done a shopping with you guys
Thanks a lot

Mar 03, 2017

Updated by amanpandey1234 Again you guys resolved the quire without the resolution ... i am not geeting the calls from your account department so far ..

Mar 15, 2017

Updated by amanpandey1234 You guys will not do anything and now I am forced to go to the consumer court regarding the issue . and inform that you guys only grab the money of the cx and wont provide the resolution as this issue is being or such a long time appox 6 months but you guys not given a single positive response . hence i have to take a illegal action against you

Regards
Aman Kumar Pandey
[protected]
[protected]@gmail.com, p.[protected]@yahoo.in

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Address: Ahmedabad, Gujarat, 382443

Website: www.onlineclues.com

I had brought the 5 shirt at 1150rs but the size of the product is not matching
Also the colour of the product are different.
I want to return my product and refund my money reply me on manan.[protected]@gmail.com
Even the quality of the product is not good its very bad . i want this conpany to refund my money. I have send the detais of the product photo in below attached file.

+1 photos

Dec 8, 2016

Complaint marked as Resolved

OnlineClues customer support has been notified about the posted complaint.

Verified Support

Oct 21, 2016

OnlineClues Customer Care's response Dear Customer,
We have acknowledged your feedback & forwarded the same to concerned department. We will resolve your issue shortly.
Thanks & Regards,
Onlineclues Team

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Address: 627401

Website: Onlineclues

Your delivery is diffident in colour and size so return in your shirt my money return please and call my number [protected] your order is diffident size of shirt colours is lowest prices shirts money return please my account bank account no KVB A.C NO [protected] IFSC CODE KVBL0001658 RETURN MY AMOUNT THIS NO .A.C NAME CHIDAMBARAVALLI

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Address: 721401

Website: indian consumer complaint

Onlineclues — Returned
Su sunilgr on Oct 15, 2016
Order id: CIN537326
Order date: oct 07, 2016
Date of delivary: oct 13, 2016
Product name: london looks brabded 5 printed cotton shirts
Unit cost:1099 rupees
Total amount: 1099 rupees

Returned reasons:

Product (shirts) is totally different in design from the show in image of your site...my mobile no-[protected]...please contact me

Nov 25, 2016

Complaint marked as Resolved

OnlineClues customer support has been notified about the posted complaint.

Oct 19, 2016

Updated by SUJIT SASMAL Please contact me [protected] . I just want to return product.the product is different type and different size.london looks 5 branded shirt.
order date-07/10/16
delivery date-13/10/16
please call me soon.

Oct 19, 2016

Updated by SUJIT SASMAL Contact no-[protected]
Order id: oid537326
Order date: oct 7, 2016
Date of delivary:oct 13, 2016
Product name: combo of 10 cotton stylish t-shirts
Ize:m
Unit cost:999 rupees (100 extra for shipping)
Total amount: 1099 rupees

Returned reasons:

Product (t-shirts) is totally different in design from the show in image of your site.
Many t-shirt are plain.
I also did not receive any separate invoice...

Verified Support

Oct 21, 2016

OnlineClues Customer Care's response Dear Sir,
We have escalated this case again internally and one of our representatives will get in touch with you to assist with this.

Thanks & Regards,
Onlineclues Team

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Address: 609603

Website: onlineclues.com

I ordered 3men combo shirts on 8th Oct 2016
Order number : CIN541116
I received my order on 17th Oct 2016 through delhivery courier Awb number:[protected]
I really disappointed with my order because I received some other different design and color this is I don't select. It's huge different product
And the shirts design is very worst.
I lost all hopes about onlineclues.
Please refund my amount asap.
I don't want any replacement.

My e-mail
t.[protected]@gmail.com
[protected]

Nov 25, 2016

Complaint marked as Resolved

OnlineClues customer support has been notified about the posted complaint.

Verified Support

Oct 21, 2016

OnlineClues Customer Care's response Dear Customer,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further assistance, please write to us at [protected]@onlineclues.com

Thanks & Regards,
Onlineclues Team

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Address: 125005

Website: www.onlineclues.com

Recently i bought 5 pairs of shirt from onlineclues and i wanted to return them the customer numbers which they have provided is not at all working i am trying since 4 days but i could not reach them, the numbers provided are completely useless, they cheat people.

And they wont even respond to our emails, this is a kind of cheating people simply bluffing people and make money out of it.

Nov 25, 2016

Complaint marked as Resolved

OnlineClues customer support has been notified about the posted complaint.

Verified Support

Oct 21, 2016

OnlineClues Customer Care's response Dear Sir,
Please check your gmail account inbox, customer care team has reverted to you.
Thanks & Regards
Onlineclues Team

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Address: Jamnagar, Gujarat, 361008

Website: Onlineclus

Denim jeans is not good not colour we have seen please back my money colour was not good jeans is not good stechebal and feet please back money landon look is not like london look they are not good jeanse they are chef me you can under stand and back money please sir take this as as well as soon quickly u are good please you can know that pleae take the

Nov 24, 2016

Complaint marked as Resolved

OnlineClues customer support has been notified about the posted complaint.

Oct 17, 2016

Updated by Parmar monika Defereance colour

Verified Support

Oct 21, 2016

OnlineClues Customer Care's response Dear Customer,
We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on writetous [protected]@onlineclues.com in case you require further assistance in the interim.

Regards
Onlineclues team

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My order number is CIN545663. I have ordered London looks like three denim jeans. The product is totally different from the image and quality is worst.coustmer care Service is more worst, they aren't picking the calls, fraud company, while ordering it was clearly written easy return policy. but it's fake .Please Return my money. Take action as fast as possible

Nov 23, 2016

Complaint marked as Resolved

OnlineClues customer support has been notified about the posted complaint.

Verified Support

Oct 21, 2016

OnlineClues Customer Care's response Dear Mam,
Please check your gmail account inbox, customer care team has reverted to you.
Thanks & Regards
Onlineclues Team

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Address: Ludhiana, Punjab, 141401

Website: Onlineclues.co.in

Dear team, i have to return my product of bludart except 3 pure combo branded shirts. The quality is not matched according to writtren in the description of the product and color is also different. Please guide how to return your product and give me my money due to my economic family condition..!
I wish u will be think about my views and follow your return product policy measures.

Thank you.
Harpreet singh
[protected]
Punjab (Khanna)

Nov 24, 2016

Complaint marked as Resolved

OnlineClues customer support has been notified about the posted complaint.

Verified Support

Oct 21, 2016

OnlineClues Customer Care's response Dear Customer,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further assistance, please write to us at [protected]@onlineclues.com

Thanks & Regards,
Onlineclues Team

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Address: Visakhapatnam, Andhra Pradesh, 530009

Website: www.onlineclues.com

My Name is Y V PARTHA SARATHI, I ordered, " London Looks Branded % Printed Cotton Shirts!" . But I received some other shirts which were not selected by me . I did not recieve the shirts which were shown in the image.

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