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OnlineClues Complaints & Reviews

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Updated: Dec 18, 2021

Complaints 4675

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2872

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1803

Good! OnlineClues values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that OnlineClues step up their efforts to fully resolve all complaints 👍

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OnlineClues reviews & complaints page 158

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Address: Bangalore, Karnataka, 411057

Website: Www.Onlineclues.com

Hi,

I was ordered 5 London looks shirt on 9th September 2016 from online clues ( Order ID-CIN464944 ) but I received different product ( Color ). I am not satisfy from this products. & also I was called to customer care # ( [protected], [protected] ) get a complain # 14035. they said will call you shortly.
but I am yet received any call from online clues. I want refund my amount. It's very FALTU website for online shopping
Please assist me.

+1 photos

Nov 14, 2016

Complaint marked as Resolved

OnlineClues customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2016

OnlineClues Customer Care's response Dear Customer,
We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on writetous [protected]@onlineclues.com in case you require further assistance in the interim.

Regards,
Onlineclues Team

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Address: Dehradun, Uttarakhand, 248001

Website: Www.onlineclues.com

Order id: CIN504374
Order date: september 26, 2016
Date of delivary:september 30, 2016
Product name:london looks men's 5 branded stylish printed casuel shirts!
Size:xxl
Unit cost:1049 rupees (100 extra for shipping)
Total amount: 1149 rupees

Returned reasons:

Product (shirts) is totally different in design from the show in image of your site.
Shirts febrik and stiching is verry poor.and quality is very bed...

Nov 8, 2016

Complaint marked as Resolved

OnlineClues customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2016

OnlineClues Customer Care's response Dear Sir,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further assistance, please write to us at [protected]@onlineclues.com

Thanks & Regards,
Onlineclues Team

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Address: Agra, Uttar Pradesh, 282001

Website: www.onlineclues.com

I ordered 3 jeans of item name London looks 3 blended Denim jeans combo of Rs1199. The photo of jeans which are shown online are not the jeans which are delivered. Basically wrong product is delivered. So i just want my money back. I want to return these jeans and i want my Rs1199 back. This is the 3rd time i am writing my complaint and there has been no response from your side and the contact no. are also busy. So just plz take your product back and give my money

Nov 10, 2016

Complaint marked as Resolved

OnlineClues customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2016

OnlineClues Customer Care's response Dear Customer,
We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on writetous [protected]@onlineclues.com in case you require further assistance in the interim.

Regards,
Onlineclues Team

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Address: Raigad, Maharashtra, 400702

I have order for london looks branded casuel shirt (set of 5) at Rs1099. my order no is CIN484642 but i am not satisfied for this shirts colour and size pls return my order.

OnlineClues 0

Order Detail
Order ID
CIN484642
Order Date
Sep 16, 2016
Shipping Method
Standard shipping
Shipping Address
Durgesh
318, ambika wali, Nagaon, Uran, Navi Mumbai, Maharashtra
IN-400702
[protected]
Item Details
# 1
Name
LONDON LOOKS Blend Of 5 Cotton Shirts!
size: XL
Quantity 1
Unit Price ₹999.00
Item Total ₹1, 099.00

Nov 3, 2016

Complaint marked as Resolved

OnlineClues customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2016

OnlineClues Customer Care's response Dear Customer,
We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on writetous [protected]@onlineclues.com in case you require further assistance in the interim.

Regards,
Onlineclues Team

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K

kundan sawant

from Mumbai, Maharashtra

Sep 29, 2016

I order in 5 cottan printed shirt...but i receved only 3 cottan shirt.
2 no cottan shirt not paid...
plz..

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Address: Hisar, Haryana, 125001

Website: www.onlineclues.com

I ordered
LONDON LOOKS Check Shirts Combo Of 5
SKU: LL 5Check 2
BRAND: LONDON LOOKS
Sold By: onlineclues

what showing in the picture i ordered, but i received some other shirts two, three types of different clothes,
those shirts are stitched like jointing two clothes with different colors, those clothes like they picked from some dust bin from garment shops,

my order details are CIN500753

I am attaching photos what i ordered and what i received..

+2 photos

May 12, 2017

Complaint marked as Resolved

OnlineClues customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2016

OnlineClues Customer Care's response Hello Customer,
Greetings from Onlineclues.com Above mentioned product is not delivered by us.
Please check properly from where do you order this product as it is not our shipment
Other wise you have to send the picture of parcel on [protected]@onlineclues.com. So, that we can confirm the order.

Our shipment is spark international.

Thanks & Regards,
OnlineClues Team

Oct 04, 2016

Updated by j gun Reddy If you people are not sent any product, how can somebody will send some cheap products, I ordered in your website onlineclues.com . How other people got my details, you people fraud and coming with civering explanation.

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Address: 734006

Orderid_cin497705 bookingdate 22.9.2016 product_americanlookdenim3combo dailiverydate_28.9.2016 my returnofrupees &badproduct jodekhya osia nahi hai totalamunt_1099&servica charge_100 grandtotal_1199

Sep 29, 2016

Updated by Paul Kishor Bad product

Sep 29, 2016

Updated by Paul Kishor Orderid_cin497705 bookingdate_22.9.2016 dailyveryrydate._28.9.2016 amunt .1099&setbicecharge.1oorupees grandtotal_1199rupees americandenimjens3combo .bad Quality&different colour.refund my money

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Address: Hisar, Haryana, 125001

Website: www.onlinecluse.com

I have ordered this product and I received it on today[protected].The product is very bad and size is also different. This size is not proper. I want to return the product and give refund money to me.

Sep 29, 2016

Updated by Milan Rakholiya Dear Management Team,

I have ordered the your product (Shirts), and I received it on Date:[protected]. The product is very bad, And I am not satisfied about your Product, And size is also different. This size is not proper. One Shirt button was damaged, And Verry bad fitting. I want to return the product (Shirts) and give refund money to me...

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Address: Vadodara, Gujarat, 390023

Website: facebook

What was shown in advertisement, i have ordered pack of 5 shirts and in my surprise it is found not a single colour was matching with given in advertisement. Cloth quality is very poor.
Please find below order no. Cin488692 and awb no. Is[protected].

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Address: New Delhi, Delhi, 110025

Website: www.onlineclues.com

I ordered london looks mid rise slim fit denim jeans (Pack of3) the product i got is of wrong colour and is of very cheap quality it also dont match the photo which i have seen it completly dont match
Order no : cin497512
Order date: 22/09/2016
Sku code: ll 3 jeans_32
Total cost: 1199 including shipping charge
Reciving date: 26/09/2016 from bluedart
I want to return this product

OnlineClues customer support has been notified about the posted complaint.

Oct 04, 2016

Updated by faisalimam What happen i am waiting for your reply.

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H

haresh ainkar

from Mumbai, Maharashtra

Sep 28, 2016

This product is not match mi order.so i terurn this

Y

Yûgú Lêô

from Madanapalle, Andhra Pradesh

Sep 29, 2016

This product is very bad and cloth is very low quality so this may comfortable to me so becuase I am return this product so please give me return my money

R

Rupalij

from Hansi, Haryana

Oct 2, 2016

Please help me how to return this product

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Address: Thiruvananthapuram, Kerala, 695582

I ordered order id:cin495453, order date: sep 21, 2016. at 8:32:10 pm
But i receive bad quality and incorrect product. the online site cheating me. i expectation truth full decision.

+1 photos

Sep 28, 2016

Updated by Renjith Murali incorrect product & cheating me

Sep 28, 2016

Updated by Renjith Murali I received my order and i checked the order and it was totally disappointing. The order was totally different from the order i have given and now i am trying for return but now site is not accepting return and not replying of my mails

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Address: 500090

Website: onlineclues.com

Hello sir this is jaswanth and i have kept the order of LONDON LOOKS Blend Of 5 Cotton Shirts with id CIN510108 by mistakely from [protected]@gmail.com .so kindly plese cancel the order.

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Address: Chennai, Tamil Nadu, 600093

Website: Online clues. Com

I have ordered London looks women's skinny jeans from your site which I got delivered today 28/9/2016. The color that was shown was black and two shades of blue. But I received three shades of blue and also of very poor quality. The size is also small. I also tried calling customer care many times but no response. So I request you to initiate the return and refund for my order.

Nov 3, 2016

Complaint marked as Resolved

OnlineClues customer support has been notified about the posted complaint.

Sep 23, 2016

meet taraviya's response muje jo 3 jeans pent diye gaye he vo 3 no pento ki size alag alag he jese ki 1 pent ki size 40 he 2 pent ki size 36 he or 3 pent ki size 34 he, or mene jo order kiya tha unse kahi alag hi color ke pent diye gaye he 3 ke 3 pent not a comfotable size
# mene jo online dekhe unse khi guna alag types ke pent diye gaye he
# es liye muje vo retrns karvana he

Verified Support

Oct 03, 2016

OnlineClues Customer Care's response Dear Customer,
We have acknowledged your feedback & forwarded the same to concerned department. We will resolve your issue shortly.
Thanks & Regards,
Onlineclues Team

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M

meet taraviya

from Ahmedabad, Gujarat

Sep 29, 2016

Jeans size is not comfotable, and 1- jeans 35 size, 2 -jeans 40 soze not a perfrct size and not feting

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Address: 400068

Website: Onlineclues.com

I had ordered LOndon looks Men's cotton casual regular fit- 5 solid trust.
Order no. CIN496491
I receved the order on[protected] but found that shirt colors are totally different from what i seen online.
I request to return my order and want refund for the same.

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Address: Chennai, Tamil Nadu, 722911402796

Website: Consumercomlaints

Sir, please return this product... No use for me... The colour and design shown in onliclues is totally different from this product.. Order no. Cin488418 order date 17sep 2016 and product deliver on 24 sep 2016, so please sir return this product and return my money...

+1 photos

Sep 26, 2016

Updated by ravia76 My order no. CIN488418, Order Date:17.09.2016, delivered on:24.09.2016. My order 5 checked Total Rs.1099/- I am payed COD. But delivered wrong Color and style. So Kindly take return this order and Again Correctly my order delivered.

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R

Ramesh Devadiga

Sep 29, 2016

Very poor quality products

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Address: 760001

Sir i am order 5combo XL size shirt, bur you are wrongly sending L and 40 size. pl return my money.

Sep 28, 2016

Updated by p. chandramanidora sir i am order 5 combo XL size shirt, But you are wrangle sending L and 40 size.so pl return my money

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Address: 600045

I have order for london looks branded casuel shirt (set of 3) at Rs799. my order no is CIN495406 but i have not satisfied for this shirt pls return my order.

Thaks
Gani basha

+1 photos

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R

rejith023

from Bengaluru, Karnataka

Sep 29, 2016

Hi Team,
As per my order, i have received brand of COMBO of 3 shirts on yesterday.
Where in wrong size and colour what I am ordered., hence please return back and repay my cash at the very earliest .

Regards
Rejith DR
Mob :[protected]

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Address: 560084

Website: online clues

This is regarding the return of an item i received. I had received the item on 23-09-16.The product i ordered was a black jeans and two shades of blue jeans, but the product i received is three similar blue jeans. I had already send a query requesting the return procedure for the same on Saturday morning for which no response was given from your side. I also tried calling the customer care a number of times for which no one was responding.So i request to initiate the return and refund for my order

May 14, 2017

Complaint marked as Resolved

OnlineClues customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2016

OnlineClues Customer Care's response Dear Sir,
We have escalated this case again internally and one of our representatives will get in touch with you to assist with this.

Thanks & Regards,
OnlinecluesTeam

Oct 08, 2016

Updated by Anlet Its two week since i m trying to do the return of this item.I have tried calling customer care a million times, but no response.And no representative tried to reach me regarding this issue.I want the action to be taken soon instead of responding that our representative will contact you, which is not happening.
Thanks

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Website: Online clues

The shirts you have delivered is totally looking different from website.we want to return this order. the quality of cloth is poor.the colours we odered and the colours you have delivered is totally different. We are not satisfied by your services.we want our money refund

+1 photos

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Address: Lucknow, Uttar Pradesh, 226031

Website: onlineclues.com

I order a jeans in size 34 but i received a jeans in 32 size so i want to return my product

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Website: onlineclues.com

I ordered for combo of 3 shirts of brand london looks checkered shirts of different colors from the site www.onlineclues.com.What i received was completely different from what was displayed in the site.so i want to return and wanted a cash return.
the customer care is not responding to my calls or sometimes connecting the call and then canceling it.
I think this site is a scam site..

Jan 10, 2017

Complaint marked as Resolved

OnlineClues customer support has been notified about the posted complaint.

Verified Support

Nov 14, 2016

OnlineClues Customer Care's response Hello, Greetings from OnlineClues!
We regret to inform you that we were unable to find the details. We request you to revert with the below mentioned details : Order ID: Registered Phone Number: Email address used while placing the order: We look forward for your reply so that we can do the needful.
Onlineclues customer care team.

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