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OnlineClues Complaints & Reviews

www.onlineclues.com

3.1

Updated: Dec 18, 2021

Complaints 4675

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2872

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1803

Good! OnlineClues values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that OnlineClues step up their efforts to fully resolve all complaints 👍

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OnlineClues reviews & complaints page 184

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Address: Mumbai City, Maharashtra, 400 006

Website: onlineclues.com

The defective product serial no. Cin354666 delivered on 09/08/2016. Thursday.
The phones of the customer services are 24*7 busy stating the careless ness of the company.
We had also earlier filed a complain on 11/08/2016 regarding the same on the company website & reverted will contact us but it has been more than 5 days of complain & no response.

Sep 19, 2016

Complaint marked as Resolved

OnlineClues customer support has been notified about the posted complaint.

Verified Support

Aug 19, 2016

OnlineClues Customer Care's response Dear Customer,
Please check your gmail account inbox, customer care team will revert to you.
Thanks & Regards,
Onlineclues Team

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Address: 416012

Mera order dusara tha our muze packet dusara mil gaya hai aapke customer care ko ph lagata nahi hai login bhi thik tarah se hota nahi hai
mera bar code no hai[protected] plz call me [protected] this no

Sep 23, 2016

Complaint marked as Resolved

OnlineClues customer support has been notified about the posted complaint.

Aug 17, 2016

Updated by palya Product (t-shirts) is totally different in design from the show in image of your site.
Many t-shirt are plain.
I also did not receive any separate invoice... PLZ Return this item and plz refund

Verified Support

Aug 19, 2016

OnlineClues Customer Care's response Dear Customer,
We have acknowledged your feedback & forwarded the same to concerned department. We will resolve your issue shortly.
Thanks & Regards,
Onlineclues Team

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Website: Onlineclues

I chose the wrong product.. Order Id is CIN390023

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Address: Hisar, Haryana, 125001

Website: onlineclues.com

Reference to subject matter self have ordered 10 round neck t shirts with size of xxl from your website and today we have received t shirt with two different size i. E. M and xl size means not as per my order so kindly check and advice the return process without any charges to me as same was not my fault.

Look forward your urgent action to resolve the subject matter.

+1 photos

Sep 23, 2016

Complaint marked as Resolved

OnlineClues customer support has been notified about the posted complaint.

Aug 16, 2016

Updated by dixipb Reference to subject matter self have ordered 10 round neck t shirts with size of XXL from your website and today we have received t shirt with two different size i.e. M and XL size means not as per my order so kindly check and advice the return process without any charges to me as same was not my fault.

Look forward your urgent action to resolve the subject matter.

Verified Support

Aug 19, 2016

OnlineClues Customer Care's response Dear Sir,
We have escalated this case again internally and one of our representatives will get in touch with you to assist with this.

Thanks & Regards,
Onlineclues Team

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Address: Hyderabad, Andhra Pradesh, 500072

Website: www.onlineclues.com

Order id : CIN373403
date of delivery :[protected]
Item name: london looks coloured 5 polo T-Shirts.
Size : L
note : i want return my order
reason : the recived prodect tottally differented which shown in the web site.The t-shirts are totally differt coloures doesn't mached actual shows images in your web site. So please take return my order.

+1 photos

Sep 24, 2016

Complaint marked as Resolved

OnlineClues customer support has been notified about the posted complaint.

Aug 16, 2016

Updated by V.manikanta Order Id : CIN373403

Order booking date :[protected]

order recived date :[protected]

item name : Loundon looks coloured 5 Polo t-shirts(pack of 5)

unit price : 999.0

NOTE : I WANT TO RETURN MY PRODECT or ORDER

Reason : The t-shirts colours are totally differt which is showes in the web site. at least one t- shirt doesn't mached, actual showes in your web site. so please return my order and give me my money as soon as possible.

mobile : [protected]

Verified Support

Aug 19, 2016

OnlineClues Customer Care's response Dear Customer,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further assistance, please write to us at [protected]@onlineclues.com

Thanks & Regards,
Onlineclues Team

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Address: 122001

Website: OnlineClues.com

I received a wrong product from Onlineclues and since then i tried to contact them many a times and also have mailed them multiple times but there has been no response at all and neither my money had been refunded.

The concerned person of Onlineclues is Mr. RAVI KUMAR. He is the person who contacted me saying that he would refund the money but from next day his number is switched off

Employee id:1214592
Kindly raise the issue and the necessary action.
Order id:OID125109

May 21, 2017

Complaint marked as Resolved

OnlineClues customer support has been notified about the posted complaint.

Verified Support

Aug 17, 2016

OnlineClues Customer Care's response Dear Sir,
Please check Your gmail account inbox, Customer care team will revert to you.
Thanks,
Team Onlineclues

Aug 22, 2016

Updated by rahul@676 I haven't received the reverse courier slip. How am i suppose to send the product back as you notified in the mail??
There are lots of confusions. Please contact me in the given number ASAP!!!

Contact No.: [protected]/[protected]

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Address: 624201

Website: onlineclues

I expected branded shirts but they send to me very poor quality shirts and also they send out of the colours of shirts.so i return my order.i want refund my money.

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Address: Sahibganj, Jharkhand, 816109

Sir I ordered a product of 10 tshirts from London clues worth Rs 1099 . But the product which I recieved was different from the product which I ordered . Not even a single T-shirt matched from the one which I ordered. Please return this order and return my money back.the colours and design of the order are not nice and are not satisfactory. Return.

+1 photos

Oct 1, 2016

Complaint marked as Resolved

OnlineClues customer support has been notified about the posted complaint.

Verified Support

Aug 19, 2016

OnlineClues Customer Care's response Dear Customer,
We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on writetous [protected]@onlineclues.com in case you require further assistance in the interim.

Regards,
Onlineclues Team

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Address: 530013

Website: www.onlineclues.com

Hello sir,
This is chaitu, i have given an order of london looks denim jeans, but i got wrong product, which is completly different from my order. Kindly please return the order, and refund the amount as soon as possible
Note: i had ordered this product as guest to your website.
My ordered mobile number -[protected]
My order number-353743

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Address: Gurgaon, Haryana, 122018

Website: www.onlineclues.com

I ordered a 5 t-shirts pack on onlineclues but when i received the product its totally different than i ordered.

Even quality is not so good.

There address in gurgaon like sector 57, gurgaon is a fraud only they have no presence in gurgaon numbers never been attended or answered and no email reply if anyone have any concern about the product.

Sep 18, 2016

Complaint marked as Resolved

OnlineClues customer support has been notified about the posted complaint.

Verified Support

Aug 17, 2016

OnlineClues Customer Care's response Dear Customer,
We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on writetous [protected]@onlineclues.com in case you require further assistance in the interim.

Regards,
Onlineclues Team

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A

Ajay Usdad

from Surat, Gujarat

Aug 16, 2016

Brother, i have same problem like you and there are many like us who have this problem with this site, they are cheating many people,

I think we should do something collectively to stop them, and to save others also...

I[censored] have any solution then tell me, i think we should file a case against them..

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Address: Chennai, Tamil Nadu, 600093

Order id:cin360294
Cost rupees:1099 (100 extra for shipping)
Total amount: 1199 rupees

Returned reasons:

Product (T-shirts) is totally different in design from the show in image of your site. It's not regular medium size and
Many t-shirt are same colour.
I also did not receive any separate invoice...

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Address: Indore, Madhya Pradesh, 452002

Website: instagram

I order combo of 3 pure linen shirts.. The ordered product doesnot match my expectation and was different which i ordered.. Kindly return my product and refund my money

My contact no [protected]
My order no. Cin361863

+1 photos

Aug 16, 2016

Complaint marked as Resolved

I order combo of 3 pure linen shirts.which is totally diferent as my order so i want ot return my order and want refund money back.

Aug 16, 2016

Updated by chandnigangwal by mistake it was resolved marked

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Address: Ahmedabad, Gujarat, 380013

Website: Www.onlinecluse.com

I have purchased london brand 5 shirts in your site. But it's colour are totally different and size are not fit for me. So i request u to send my money back or change the shirt.
My order no is ; cin357715
When i ordered shirt then i show colour which i like and think this is the best colour that i found buy when i received the order it s wrong. Pls..

Sep 26, 2016

Complaint marked as Resolved

OnlineClues customer support has been notified about the posted complaint.

Verified Support

Aug 17, 2016

OnlineClues Customer Care's response Dear Customer,
Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further assistance, please write to us at [protected]@onlineclues.com

Thanks & Regards,
Team Onlineclues

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Address: 122001

Website: Onlineclues.com

I have received my order bearing order no. CIN365212. The product is not as per my size & the t-shrts are similar in colours as well as in design. So kindly replace the product nd refund my money Rs.1199/-. Further, almost 3-4 t shrts are same in colours and in design too. It is pertinent to mention here that material is not good.

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Address: 380006

Website: Online Clues

Order id - cin359568
Sold by - online clues
Date of delivery - 12 august
Product name - branded london looks set of 5 shirt @flat
Size - go
Sub total - 1099 r.
Return reason - i have not satisfied this product because the quality is not good. So i have request you to refund my mony back & return your product back.
Thanks
Regards - laljibhai sharma

+1 photos

Sep 17, 2016

Complaint marked as Resolved

OnlineClues customer support has been notified about the posted complaint.

Aug 15, 2016

Updated by kisha31 I have not satisfied this product.So plz refund my mony back & Return your product back.
Regards- Laljibhai Sharma

Verified Support

Aug 17, 2016

OnlineClues Customer Care's response Dear Customer,
We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on writetous [protected]@onlineclues.com in case you require further assistance in the interim.

Regards,
Onlineclues Team

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K

kisha31

Aug 18, 2016

I have not satisfied this product. So I have Refund my mony. I submitted complaints bt company not responding to me.plz return my policy.
Order ID - 359549
product name - Branded London looks set of 5 @ Shirt Flat
Mobile Nub - [protected]
plz Response My complaint

S

subhashgangwar96@

Aug 19, 2016

I have not satisfied this product. So I have Refund my mony. I submitted complaints bt company not responding to me.plz return my policy.
Order ID - 377611
product name - Branded London looks set of 5 @ Shirt Flat
Mobile Nub - [protected]
plz Response My complaint

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Address: 413736

Website: www.onlineclues.com

Hello sir,
I have ordered two combo packs of shirts having order ID CIN385450 and CIN385392. After reading reviews I want to cancel the order. But there is no option of cancelling order.

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Address: Thane, Maharashtra, 400606

Website: online clues

This products are totally 3rd class..
I have com. N return my money n give ur product.. I call u but dnt any one receive the call..
Sab faltu mal hai.
Shirt bhi fatgaya hai.. I dnt live... U take action for this. N give ur product n my money return to mi... Fastly.. Rwturn.. This product are so many prblm size n other please send ur exicutive n receive products

Sep 18, 2016

Complaint marked as Resolved

OnlineClues customer support has been notified about the posted complaint.

Verified Support

Aug 15, 2016

OnlineClues Customer Care's response Dear customer,
We have acknowledged your feedback & forwarded the same to concerned department. We will resolve your issue shortly & Please check your gmail account customer care team will revert to you. & Please connect with us on writetous [protected]@onlineclues.com in case you require further assistance in the interim.
Thanks & Regards,
Onlineclues Team

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Address: Bhilwara, Rajasthan, 311001

Website: Www.Onlineclues.com

Respected sir I received shirt pack of 5 London looks brand but all are different colours and sizes bcz in advertising different colour and recived all different colour so sir I am disappointed bcz this is my first time shopping from this site so solve the problem and return to same colour and size

+2 photos

Aug 14, 2016

Updated by Padamm Kumar Jain Please change my shirt colour and size

Aug 14, 2016

Updated by Padamm Kumar Jain Please provide me same colours shirt as seen in photos and there was a not a standard large size so please change colours and shirt size

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Address: Gwalior, Madhya Pradesh, 474001

Website: onlineclouse.com

I have ordered the product and I have received it on[protected].the product is very bad and size is also different..I want to return the product.I tried more 20 times on the phone number mentioned but there is no response.u have mailed them also.the return policy is of 7 days.plz do the favour and solve my problem

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Address: 132001

Website: Www.onlineclues.com

Aapne tshirts kon c dikha rkhi h nd bhej kon c di naa design ache h naaa e colur same h bhot bekar tshirts h

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