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OnlineClues Complaints & Reviews

3.1
Updated: Dec 18, 2021
Complaints 4675
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2872
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OnlineClues reviews & complaints page 190

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A
Anil Arya Madroaxz
from Gurgaon, Haryana
Aug 6, 2016
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Address: Gurgaon, Haryana, 122002
Website: onlineclues.com

Dear concern,

i have ordered a pack of 3 jeans in Rs 1099/- which quality is very bad according to what displayed in the website. i want my money back for this as i can't wear this denim this is waste of money for me.
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    R
    ravitej m
    from Khammam, Telangana
    Aug 6, 2016
    Resolved
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    Resolved

    Address: 560040

    Order number:CIN341046 and CIN341056
    Which order for both the above code.
    The colour of shirts and pants are changed and worst quality. The order which I place is different and I get the different shirts and pants which make me really hurt.Don't loose your customers with your worst quality.
    Please get back my order and return mg amount paid.
    In description you people told shirts will in linen but what you sent. The pants are worst and send with smaller size.
    Sep 7, 2016
    Complaint marked as Resolved 
    OnlineClues customer support has been notified about the posted complaint.
    Aug 06, 2016
    Updated by ravitej m
    I am not happy with the product. I ordered 3 pack of jeans and 3 pack of shirts but the color and materials was not good.I want to return this product. In pack of 3 jeans pants and shirts colours were changed but when I ordered it there colors are differs and the quality also differs in the product. They not answer the calls always there customer care number is busy. What the hell is this. I want to return my order and want my refund back. If they are not calling me of refunding my money in 1 week I am going file a complaint in police station.
    My order details are:
    CIN341046
    CIN341056
    Verified Support
    Aug 07, 2016
    OnlineClues Customer Care's response
    Dear Customer, We have acknowledged your feedback & forwarded the same to concerned department. We will resolve your issue shortly. Thanks, Onlineclues Team.
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      E
      EđĐÿ Rąÿ
      from Indore, Madhya Pradesh
      Aug 6, 2016
      Resolved
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      Address: 462003
      Website: online clues.com

      Inapproprate product..
      I want to return it...
      The product is not same as showen in your website.. & the product quality is sooo cheap and low...
      And size is also not proper... The colours of shirts are
      No matching with the image you shown in your website while you are giving advertisement...
      Kindely return it as soon as possible..
      My product details are-
      Iteam name - london looks blend of 5 cotton shirts!
      Qty-1
      Size-m
      Sku code:ll 5shirt 4_m
      Sep 7, 2016
      Complaint marked as Resolved 
      OnlineClues customer support has been notified about the posted complaint.
      Verified Support
      Aug 07, 2016
      OnlineClues Customer Care's response
      Dear Customer, Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further assistance, please write to us at [protected]@gmail.com Thanks & Regards, Onlineclues Team
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        S
        SANDEEPA KC
        Aug 6, 2016
        Resolved
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        Resolved

        Address: 560024
        Website: Onlineclues.com

        Order I'd:CIN344330. Order date : 29th July 2016. Delivered date ; 05 August 2016. Product nAme : branded London looks set of 5 shirts Cost : 999+100=1099 Size : small S. Description: delivered product is not at all good . And even quality of the shirt is very bad . Even size also too small for me so I need to return this order back . Please update me asap.
        May 17, 2017
        Complaint marked as Resolved 
        OnlineClues customer support has been notified about the posted complaint.
        Verified Support
        Aug 07, 2016
        OnlineClues Customer Care's response
        Dear Customer, We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on writetous www.[protected]@gmail.com in case you require further assistance in the interim. Regards, Onlineclues Team
        Aug 19, 2016
        Updated by SANDEEPA KC
        Dear Team,

        Order I'd:CIN344330. Order date : 29th July 2016. Delivered date ; 05 August 2016. Product name : branded London looks set of 5 shirts Cost : 999+100=1099 Size : small S.
        Till they are not sending return form or any further Direction.
        and even Not able to reach this particular number.
        Onlineclues customer care team
        Contact : [protected], [protected]

        This is 3rd time mailing to you why they are not responding mails and calls, i want to return my shirts to you. complaint raised, resolve my issue and many peoples are losing the money
        Please don t provide the cheap quality product to any one. its not about the money, its trusting the company and product.

        no proper direction, on how to return ?, how to track ?,

        Please requesting take the product return refund asap.

        SANDEEPA K.C
        PH NO:[protected]
        Hi, I trusted onlineclues shopping and your quality of the product. But delivered product quality is very bad . I am returning the order please refund it. Please update me way forward on retuning the order. Waiting for your valuable input and direction.
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          V
          Vikash57
          Aug 6, 2016
          Resolved
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          Resolved

          Address: New Delhi, Delhi, 110092
          Website: Onlineclues.com

          Dear sir,
          I ordered London looks blend of 5 cotton shirts in your onlineclues.com on 4th August 2016. I received this order after 3 days which are completely different in colour, size, material from what i ordered.
          I would be not interested to use this product hence requesting to return this order.
          Order details are -
          Order number -CIN353833
          Item name -London looks blend of 5 cotton shirts
          Shipper -spark international, opposite Holy hospital
          Vat/Tin No.-[protected]

          Regards
          Vikash kumar
          Ph.-[protected]
          Sep 8, 2016
          Complaint marked as Resolved 
          OnlineClues customer support has been notified about the posted complaint.
          Verified Support
          Aug 07, 2016
          OnlineClues Customer Care's response
          Dear Customer, We have acknowledged your feedback & forwarded the same to concerned department. We will resolve your issue shortly. Thanks, Onlineclues Care
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            S
            s vip
            from Rajkot, Gujarat
            Aug 6, 2016
            Resolved
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            Address: Tapi, Gujarat, 394650
            Website: online clues

            This product are very diffrunt in web page, is quality is not good,
            this t-shirt are quality is local catagary cloths,
            i not acxept this order,
            so plz refend to this order,
            web page in t-shirt are another and giving to another t-shirt,
            you onlin cluse is not good,
            so plz you give the best quality,
            solanki vipul n, shree maruti courier vyara, my order no is- cin 352764
            +1 photos
            Sep 12, 2016
            Complaint marked as Resolved 
            OnlineClues customer support has been notified about the posted complaint.
            Verified Support
            Aug 11, 2016
            OnlineClues Customer Care's response
            Dear Sir,
            We have escalated this case again internally and one of our representatives will get in touch with you to assist with this.

            Thanks & Regards,
            Team Onlineclues
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              A
              a1.
              from Delhi, Delhi
              Aug 6, 2016
              Resolved
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              Resolved

              Address: New Delhi, Delhi, 110076

              Dear Sir, My Bhanja (sister Son Named Faizain Ashraf)ordered 3 linen shirts in Onlineclues.com which costs 599+100 =699 rs. It has been delivered too in 3 to 4 business working days. But finally received mismatched products which i have ordered. I would be not interested to use this product, hence requesting to return this order. Order details: Order no: OID 205198 AWB Number[protected] SPARKINTERNATIONAL Shipment Order name: branded combo of 3 pure linen shirts Order date: 17th June 2016 So please help me out of getting right amount. Regards MdAftab
              Sep 9, 2016
              Complaint marked as Resolved 
              OnlineClues customer support has been notified about the posted complaint.
              Verified Support
              Aug 07, 2016
              OnlineClues Customer Care's response
              Dear Customer, Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further assistance, please write to us at [protected]@gmail.com Thanks & Regards, Onlineclues Team
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                M
                Manoj Kumar Samantray
                from Bengaluru, Karnataka
                Aug 6, 2016
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                Address: Khordha, Odisha, CIN338508

                I want to return my order it will received on 02.08.2016 because I see in your website this product not match in my product which is you shown.
                this totaly different product . So I want to refund my money .
                +1 photos
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                  R
                  ravi leo
                  from Siddipet, Telangana
                  Aug 6, 2016
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                  Address: Nizamabad, Andhra Pradesh, 503001
                  Website: www.onlineclues.com

                  Dear sir,
                  plz return my order because unknown sizes and colors
                  nice
                  super nice
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                    S
                    Shubham mane
                    from Mumbai, Maharashtra
                    Aug 6, 2016
                    Resolved
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                    Resolved

                    Address: 400089
                    Website: Onlineclues.com

                    I am not happy with the product. I ordered 3 pack of jeans but the color and material of jeans is not good. One jeans is torn. I want to return this product. In pack of 3 jeans one black color jeans was also shown in picture but when I ordered it there is no black color in the product. They not answer the calls always there customer care number is busy. What the hell is this. I want to return my order and want my refund back. If they are not calling me of refunding my money in 1 week I am going file a complaint in police station.
                    Sep 8, 2016
                    Complaint marked as Resolved 
                    OnlineClues customer support has been notified about the posted complaint.
                    Verified Support
                    Aug 07, 2016
                    OnlineClues Customer Care's response
                    Dear Customer, We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on writetous www.[protected]@gmail.com in case you require further assistance in the interim. Regards, Onlineclues Team
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                      N
                      nagaraj sk
                      from Bengaluru, Karnataka
                      Aug 6, 2016
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                      Address: Bangalore Urban, Karnataka, 560056

                      Size and colore plz i am booking size m size deliver to l size but not good plz accept it ok not good plz return plz plz long size l am fit m size
                      +7 photos
                      Aug 06, 2016
                      Updated by nagaraj sk
                      Size And Colore Comlaint plz I am Booking Size M SIze Deliver to L SIZE But not good plz Accept it ok not good
                      not good
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                        S
                        Seshu Naidu Kotha
                        from Hyderabad, Telangana
                        Aug 6, 2016
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                        Address: Khammam, Andhra Pradesh, 507002

                        Product (shirts) is totally different in design from the show in image of your site.
                        so i want to return it..
                        and want my money back..
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                          B
                          Benson Danthy
                          from Mumbai, Maharashtra
                          Aug 6, 2016
                          Resolved
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                          Resolved

                          Address: Mumbai City, Maharashtra, 400028
                          Website: Onlineclues.com

                          I has ordered for a pack of three jeans. The fit and the color are at all the same as it was shown. I tried calling the customer care many time but they are always busy.
                          One i got through with them and told them about my issue, they said they'll give me a refund an an executive will call me confirming it. It's been more than a week since then. I have neither received a call nor a refund.

                          The order id is CIN311810.
                          The product was ordered on the name of Benson Danthy.
                          Mobile no: [protected]
                          Sep 7, 2016
                          Complaint marked as Resolved 
                          OnlineClues customer support has been notified about the posted complaint.
                          Verified Support
                          Aug 07, 2016
                          OnlineClues Customer Care's response
                          Dear Customer, We have acknowledged your feedback & forwarded the same to concerned department. We will resolve your issue shortly. Thanks, Onlineclues Team
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                            D
                            Dr.amit khare
                            Aug 6, 2016
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                            Address: 411028
                            Website: www.onlineclues.com

                            Sir. I recived my orderd in last two days but these london looks denim 3 fit jeanse are so faulty in size and colur. And i have to return it as soon as possible and please refund my mony or give any best option for that, no response from ur company yet so please sir dont ignore it. Give me the best solution. All the no ur providing to custmrs are busy or off, lots off time i tried to call u but no response and any massage from company
                            Sep 14, 2016
                            Complaint marked as Resolved 
                            OnlineClues customer support has been notified about the posted complaint.
                            Verified Support
                            Aug 11, 2016
                            OnlineClues Customer Care's response
                            Dear Customer,
                            Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.
                            Thanks & Regards,
                            Team Onlineclues
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                              M
                              Meet Shah9999
                              Aug 6, 2016
                              Resolved
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                              Resolved

                              Address: Hoshiarpur, Punjab, 395009
                              Website: www.onlineclues.com

                              Order details..
                              Order id - cin345061
                              Order date - 01-aug-16
                              Date of delivary - 05-aug-16
                              Product name - london looks special offer of 10 t-shirts
                              Ize - xl
                              Unit cost - 1099 (Shipping charge 100/- extra..)
                              Total amount - 1199/-

                              Returned reasons:

                              Product (T-shirts) is totally different in design from the show in image of your site.
                              O i want to return it..
                              And want my money back..
                              Sep 7, 2016
                              Complaint marked as Resolved 
                              OnlineClues customer support has been notified about the posted complaint.
                              Verified Support
                              Aug 07, 2016
                              OnlineClues Customer Care's response
                              Dear Sir, Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further assistance, please write to us at [protected]@gmail.com Thanks & Regards, Onlineclues Team
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                                C
                                chiks121
                                from Dehra Dun, Uttarakhand
                                Aug 6, 2016
                                Resolved
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                                Resolved

                                Address: 125001
                                Website: www.onlineclues.com

                                I have ordered 5 t shirt from on line clues my order no is cin 348999 but i have recived the t shirt size XL i have order XXL
                                I have order the color Orange, Grey, black, pink, white and blue but i recived two while two gray & one brown what is this ...

                                this is a fake company very poor from morning 10 am i am call on the two which are provided are busy ..very shameful

                                please dont but from this company
                                Sep 7, 2016
                                Complaint marked as Resolved 
                                OnlineClues customer support has been notified about the posted complaint.
                                Verified Support
                                Aug 07, 2016
                                OnlineClues Customer Care's response
                                Dear Customer, We have acknowledged your feedback & forwarded the same to concerned department. We will resolve your issue shortly. Thanks, Onlineclues Team.
                                Today 28/ August /2016 Not a Single call received bythe company to verified or to return or to solve the complain ...

                                very bad ...

                                regards,
                                [protected]
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                                  U
                                  Uttam Kumar Pandey
                                  from Hyderabad, Telangana
                                  Aug 6, 2016
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                                  Address: Ranchi, Jharkhand, 834001
                                  Website: www.onlineclues.com

                                  The product which was displaying in the online clues is different which is delivered to my address . In the display shirt is without the pocket and different color but i have received all five shirt with pocket and different color .

                                  Requesting you to pls collect them back and delivered the same with is displaying the picture .
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                                    S
                                    SUSANTA KUMAR PARIDA
                                    from Bhubaneshwar, Odisha
                                    Aug 6, 2016
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                                    Address: Cuttack, Odisha, 753002
                                    Website: www.onlineclues.com

                                    Wrong product
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                                      A
                                      Ashwashil Lanjewar
                                      Aug 6, 2016
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                                      Resolved

                                      Address: Amravati, Maharashtra, 444606
                                      Website: onlineclues.com

                                      My name is Ashwashil Lanjewar my order no. Is CIN344417 I have received London packs jeans but the colour is different to what I have ordered, I am satisfied with the product quality but as their colour is different I am returning it. I have called number of time to your no. But nobody is answering the call so please atleast reply to me.
                                      I tried for 4 to 5 times to onlineclues.com customer care no. But nobody answering the call and I have registered the compliant to return the order to the site but their is no reply of them.
                                      Sep 7, 2016
                                      Complaint marked as Resolved 
                                      OnlineClues customer support has been notified about the posted complaint.
                                      Verified Support
                                      Aug 07, 2016
                                      OnlineClues Customer Care's response
                                      Dear Customer, We have acknowledged your feedback & forwarded the same to concerned department. We will resolve your issue shortly. Thanks, Onlineclues Team
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                                        S
                                        Shudhanshu Jhanwar
                                        from Jahazpur, Rajasthan
                                        Aug 5, 2016
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                                        Address: Hisar, Haryana, 125001
                                        Website: Www.onlineclues.com

                                        I had ordered "london looks blend of 5 cotton shirts through order number: cin345570.
                                        The delievered product is not as per my furthur order. Color of shirts are totally different.
                                        So replace my order with duely right product.
                                        +2 photos
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