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OnlineClues Complaints & Reviews

3.1
Updated: Dec 18, 2021
Complaints 4675
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2872
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OnlineClues reviews & complaints page 202

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G
gupta1133
from Mumbai, Maharashtra
Jul 26, 2016
Resolved
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Address: Mumbai City, Maharashtra, 400053

Maine jo product purchase kiya hai wo sahi nahi hai ... main usko reutrn karna chahta hun...but i'm calling everday & mailing but aap logo ki side se koi responce nahi aaya hai na hi koi delevery boy aaya hai aap apna product reutrn lenge ya main aage complet karu aapki company ke liye ...plz koi responce de...
purchase date 10th july 2016 todays 16 days is compleet
+1 photos
Sep 30, 2016
Complaint marked as Resolved 
OnlineClues customer support has been notified about the posted complaint.
Verified Support
Jul 29, 2016
OnlineClues Customer Care's response
Dear Customer, We have acknowledged your feedback & forwarded the same to concerned department. We will resolve your issue shortly. Thanks. Onlineclues customer care. Contact : [protected], [protected]
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    G
    Gaayab
    from Etawah, Uttar Pradesh
    Jul 26, 2016
    Resolved
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    Address: Gurgaon, Haryana, 122102
    Website: www.onlineclues.com

    Oid - cin310046
    Order date - 18, july, 2016
    Tracking id[protected]
    Delivery date - 23, july, 2016
    Address - defence enclave colony near maruti kunj mod, sohna road gurgaon
    Name of product - combo of 3 high quality branded linen shirts
    Size - medium
    Quantity - 1
    Unit price - 699.00
    Delivery charges - 100.00
    Grand total - 799.00

    Reason for returning - the product is not of good quality as it is mentioned on the site, one of the three shirts is of different colour, but the main reason for returning is bad quality of the product
    Aug 26, 2016
    Complaint marked as Resolved 
    OnlineClues customer support has been notified about the posted complaint.
    Verified Support
    Jul 26, 2016
    OnlineClues Customer Care's response
    Dear Customer, We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on writetous www.[protected]@gmail.com in case you require further assistance in the interim. Thanks & Regards Onlineclues Team
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      M
      Mogun Mj
      Jul 26, 2016
      Resolved
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      Address: 636004
      Website: www.onlineclues.com

      As i received a product from onlineclues.com.. Its a such a worst site i have ever experienced.. What i received is completly vary from what i have ordered. Cheap freaks. And i have been calling for an hrs they are not picking the call. Dont know are they alive or sleeping in some graveyard. I want my money back. Refund my money back as soon as u have took my order.
      Sep 23, 2016
      Complaint marked as Resolved 
      OnlineClues customer support has been notified about the posted complaint.
      Verified Support
      Jul 26, 2016
      OnlineClues Customer Care's response
      Hello, Greetings from OnlineClues! We regret to inform you that we were unable to find the details. We request you to revert with the below mentioned details : Order ID: Registered Phone Number: Email address used while placing the order: We look forward for your reply so that we can do the needful. Onlineclues Team
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        J
        john sekar
        from Delhi, Delhi
        Jul 26, 2016
        Resolved
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        Address: 600097
        Website: www.onlineclues.com

        I received the combo of 5 high quality casual shirts on 25th july 2016!
        But as soon as i opened the packet, i could see a lot of differences between what i ordered and what i received.
        Neither the shirt are of high quality nor do they match the color i ordered, size also not match to me and also quality is also not good as seen in the advertisement!
        I want you to take these shirts back and give my money back!

        Sekaran j
        E-mail id: rajasekar. [protected]@gmail. Cominline images 1
        Phone number: [protected]

        Please respond to my complaint as soon as possible.
        Hope you'll not dissapoint..
        Sep 18, 2016
        Complaint marked as Resolved 
        OnlineClues customer support has been notified about the posted complaint.
        Verified Support
        Jul 26, 2016
        OnlineClues Customer Care's response
        Dear Sir, Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further assistance, please write to us at [protected]@gmail.com Thanks & Regards, Onlineclues Team
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          C
          caty786
          from Meerut, Uttar Pradesh
          Jul 26, 2016
          Resolved
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          Address: Gurgaon, Haryana, 122001
          Website: www.onlineclues.com

          Sir you have sent me very poor & cheap quality shirts and m calling last 10 days but your both givne no are going continuously busy busy... I think you are cheating with the clients, i have bought many items on other online portal but never got complaind.. You are showing a very good product on your portal & advertisement but sending roadside cheap quality products, i want to return my order and refund my money..

          Order id cin297329

          London looks blend of 5 cotton shirts!
          Ize: m
          Sep 12, 2016
          Complaint marked as Resolved 
          OnlineClues customer support has been notified about the posted complaint.
          Verified Support
          Jul 29, 2016
          OnlineClues Customer Care's response
          Dear Customer, Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further assistance, please write to us at [protected]@gmail.com Thanks & Regards, Onlineclues Team
          cheaters company
          Pls my product return

          Cheap quality shirts - Comment #2508908 - Image #0
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            P
            prasad.005
            from Mumbai, Maharashtra
            Jul 26, 2016
            Resolved
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            Address: Mumbai City, Maharashtra, 400012
            Website: mumbai

            Online clues — look london shirts
            I received my product on 24.07/2016

            My product is not match which shown in add, faulty product we received, please take return and give refund money to me.
            Cheap product n size not match..
            Please return this product we don't want.
            Its not good product as we aspected u from online clues.

            My product - awb no.[protected]
            Ku code:ll3s6l
            Order no. Cin295989

            Plzzz take return the product and refund the money...

            Prasad vijay parab
            Mob no:[protected]
            Sep 29, 2016
            Complaint marked as Resolved 
            OnlineClues customer support has been notified about the posted complaint.
            Verified Support
            Jul 26, 2016
            OnlineClues Customer Care's response
            Dear Customer, Sorry for inconvenience, This is inform you that we have taken a note of your concern and will get back to you. Thanks & Regards, Team Onlineclues
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              D
              dinesh .s
              Jul 26, 2016
              Resolved
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              Address: Sonbhadra, Uttar Pradesh, cin 292954
              Website: online clues

              सभी सर्ट एकदम घटिया क्वालिटी का है और साइज भी सही नही है मैने सोचा की सही सामान देते होन्गे लेकिन आप लोग तो बेवकूफ बना रहे हो कोई बात नही online clues से समान लेके गलती हुई और मै सभी समान आन लाइन ही लेता हूँ और भी online stor है कभी गलत सामान नही आया आप लोगो के यहाँ से एकदम बेकार सामान आया हैलेकिन कोई बात नही आगे से अब कुछ नही लेन्गे मेरा आडर नम्बर cin292954 है अगर कुछ हो सकता है तो बताए
              Sep 9, 2016
              Complaint marked as Resolved 
              OnlineClues customer support has been notified about the posted complaint.
              Verified Support
              Jul 26, 2016
              OnlineClues Customer Care's response
              Dear Customer, Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further assistance, please write to us at [protected]@gmail.com Thanks & Regards, Onlineclues Team
              आप लोग केवल लोगो को बेवकूफ बना रहे हो एकदम घटिया सामान देते हो

              Five landon luks cotton shirt - Comment #2508028 - Image #0
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                S
                Sarathkumar5566
                from Basi, Punjab
                Jul 26, 2016
                Resolved
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                Address: Jalandhar, Punjab, 144005
                Website: Onlineclues.com

                I doesnt like the clothes and the i want to return and those doesnt fit me also so i need to return back and those are narow fit i want slim fit so i need my money back so please take back the product and give money back as soon as possible so that i can place another order please forward this quickly and i doesnt like this site this was mismatching the clothes i had seen one and i received another
                Aug 26, 2016
                Complaint marked as Resolved 
                OnlineClues customer support has been notified about the posted complaint.
                Verified Support
                Jul 26, 2016
                OnlineClues Customer Care's response
                Hello, Greetings from OnlineClues! We regret to inform you that we were unable to find the details. We request you to revert with the below mentioned details : Order ID: Registered Phone Number: Email address used while placing the order: We look forward for your reply so that we can do the needful. Onlineclues Team
                Plzzz collect your product and refund my money. The product is verey ugly to see plzz refund my money
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                  D
                  dhk1988
                  from Delhi, Delhi
                  Jul 26, 2016
                  Resolved
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                  Address: 122001
                  Website: www.onlineclues.com

                  Online clues — look london shirts
                  I received my product on 24.07/2016

                  My product is not match which shown in add, faulty product we received, please take return and give refund money to me.
                  Cheap product n size not match..
                  Please return this product we don't want.
                  Its not good product as we aspected u from online clues.

                  My product - awb no.[protected]
                  Order no. Cin302450

                  Plzzz take return the product and refund the money...
                  Aug 29, 2016
                  Complaint marked as Resolved 
                  OnlineClues customer support has been notified about the posted complaint.
                  Verified Support
                  Jul 26, 2016
                  OnlineClues Customer Care's response
                  Dear Customer, Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further assistance, please write to us at [protected]@gmail.com Thanks & Regards, Onlineclues Team
                  Sep 20, 2016
                  Updated by dhk1988
                  still i have not get back my money from onlineclues .
                  Sep 20, 2016
                  Updated by dhk1988
                  i am sending the mail to [protected]@gmail.com but there s no response.

                  kindly refund the amount.
                  i am sending the mail to [protected]@gmail.com but there s no response.

                  kindly refund the amount.
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                    S
                    Ssanjaysanju
                    from Gurgaon, Haryana
                    Jul 26, 2016
                    Resolved
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                    Address: New Delhi, Delhi, 110058
                    Website: www.onlineclues.com

                    Order id: cin270615
                    Order date: july 09, 2016
                    Date of delivary: july 13, 2016
                    Product name: london looks slim fit denim jeans (Pack of 3)
                    Size : 34
                    Unit cost:999 rupees (100 extra for shipping)
                    Total amount: 1099 rupees

                    Returned reasons:

                    Product (Jeans) is totally different in design from the show in image of your site.
                    Many jeans are plain.
                    I also did not receive any separate invoice...nd do not response
                    +1 photos
                    Aug 26, 2016
                    Complaint marked as Resolved 
                    OnlineClues customer support has been notified about the posted complaint.
                    Verified Support
                    Jul 26, 2016
                    OnlineClues Customer Care's response
                    Dear Customer, We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on writetous www.[protected]@gmail.com in case you require further assistance in the interim. Thanks & Regards Onlineclues Team
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                      M
                      Mandeep@kell
                      from Indore, Madhya Pradesh
                      Jul 26, 2016
                      Resolved
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                      Resolved

                      Address: Indore, Madhya Pradesh, 453441
                      Website: Onlineclues.com

                      My product is not match which shown in add, faulty product we received, please take return and give refund money to me.
                      Cheap product n wrong size.
                      Its a humble request from my side.
                      Please return this product we don't want.
                      Its not good product as we aspected u from online clues.

                      My product - AWB no.[protected]
                      ORDER no. CIN 296864

                      Plzzz RETURN my Product
                      Aug 26, 2016
                      Complaint marked as Resolved 
                      OnlineClues customer support has been notified about the posted complaint.
                      Verified Support
                      Jul 26, 2016
                      OnlineClues Customer Care's response
                      Dear Customer, We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on writetous www.[protected]@gmail.com in case you require further assistance in the interim. Thanks & Regards Onlineclues customer care team
                      I bought a set of 3 jeans of d/f colour which were grey, black and blue but unfortunately I got all jeans of blue colour..
                      I got the different product as compared to image shown in net. And I want to return my product back. When I call there it always says that it's busy.. I mailed them but no response...
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                        S
                        Sainithin
                        from Bengaluru, Karnataka
                        Jul 26, 2016
                        Resolved
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                        Address: Bangalore, Karnataka, 560008
                        Website: www.onlineclues.com

                        Date - 15.7.2016, client no. cin287972
                        We had ordered for 5 mens shirts (london looks check shirts combo - 5) from your website for an amount of rs.1099/-. on receiving and checking the same, we greatly surprised and extremely disappointed to note the quality of material of the shirts. the material used is extremely thin and not wearable as a shirt.

                        I would request you to refund the amount back to me immediately or else for the same amount give me a credit voucher to purchase some other items from your website., failing which i will be forced to write about this experience and submit a consumer complaint against you and your company.
                        Aug 30, 2016
                        Complaint marked as Resolved 
                        OnlineClues customer support has been notified about the posted complaint.
                        Verified Support
                        Jul 26, 2016
                        OnlineClues Customer Care's response
                        Dear Customer, We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on writetous www.[protected]@gmail.com in case you require further assistance in the interim. Thanks & Regards Onlineclues Team
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                          Rajesh Jadav
                          from Mumbai, Maharashtra
                          Jul 26, 2016
                          Resolved
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                          Address: Hisar, Haryana, 125001
                          Website: www.onlineclues.com

                          I have order 3 shirts in offer on dated 19/5/216 but the colour of shirts which was delivered is total different as per the order we have given to them.
                          Still we are trying to change the material since form the date we received the material. we have send many mail to the mail ID provided but no problem is short out by there end we are mailing since last two month and that people dont even bother to coordinate properly just reply received that we will surely revert you.
                          As they have customer care number too but that to is always busy.
                          We came to you that it would be easier if you team can help in this matter to atleast to change the material or if not possible they revert my money back.

                          Looking a positive reply at the earliest.
                          Sep 18, 2016
                          Complaint marked as Resolved 
                          OnlineClues customer support has been notified about the posted complaint.
                          Verified Support
                          Jul 26, 2016
                          OnlineClues Customer Care's response
                          Hello Customer, Greetings from Onlineclues.com Our customer care Team will Contact You Shortly Thanks
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                            dhanasekaranm1
                            from Kumbakonam, Tamil Nadu
                            Jul 26, 2016
                            Resolved
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                            Address: 641604
                            Website: www.onlineclues.com

                            I ordered London looks blend of 5 Cotton Shirts from your company. My order id is CIN312291.

                            I received this product yesterday itself. But I expected product is entirely different from your product which is sent by you. The reason is my expected product color is different from your product (color mismatch).Your showed shirts online is different from your shirts sent by you. I am not satisfied with this product which is sent by you. So kindly accept my return request and refund the respective amount (Rs.1099/-).to my savings account. My Bank details are mentioned below for refund purpose.

                            I hereby attached the invoice copy as well as received product photos.
                            Sep 22, 2016
                            Complaint marked as Resolved 
                            OnlineClues customer support has been notified about the posted complaint.
                            Verified Support
                            Jul 26, 2016
                            OnlineClues Customer Care's response
                            Dear Customer, Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further assistance, please write to us at [protected]@gmail.com Thanks & Regards, Onlineclues Team
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                              Parmaryogesh
                              from Delhi, Delhi
                              Jul 26, 2016
                              Resolved
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                              Resolved

                              Address: Bharuch, Gujarat, 392001

                              I received the combo of 3 High Quality Linen T-Shirts on 21st July !
                              But as soon as I opened the packet, I could see a lot of differences between what I ordered and what I received.
                              Neither the shirt are of high quality nor do they match the color I ordered !
                              I want you to take these shirts back and either provide me with some really high quality shirts or give my money back !

                              Ashok A. Adgile
                              E-mail Id: yogesh.[protected]@gmail.com
                              Phone number: [protected]

                              Please respond to my complaint as soon as possible.
                              Hope you'll not dissapoint...
                              Aug 26, 2016
                              Complaint marked as Resolved 
                              OnlineClues customer support has been notified about the posted complaint.
                              Verified Support
                              Jul 26, 2016
                              OnlineClues Customer Care's response
                              Dear Customer, We have acknowledged your feedback & forwarded the same to concerned department. We will resolve your issue shortly. Thanks. Onlineclues Team
                              The shirt colour which I have received is different from the colour which|I have booked.Shirt size which i have received is also not comfortable.
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                                samir n.momin
                                from Satara, Maharashtra
                                Jul 26, 2016
                                Resolved
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                                Resolved

                                Address: 122001
                                Website: www.onlineclues.com

                                Dear Sir,

                                I have already sent my below complaint to your email id [protected]@gmail.com and sent several reminders regarding poor quality material want to send you and asking for refund and tried to reach you on your contact number but your number is continously busy.

                                I have received parcel of 3 XL shirts on[protected] through Gati Courier vide Order No.CI284823 booked on[protected].

                                Received product is not as per requirement and having following problems.

                                (1) Colour is not as shown in photos before ordered.
                                (2) Backside of one shirt is disturbed.

                                Please let us know what is procedure to send this product back to you and give me my refund as early as possible.

                                Awaiting your reply in this matter.

                                Regards,

                                SAMIR MOMIN
                                [protected]
                                Aug 30, 2016
                                Complaint marked as Resolved 
                                OnlineClues customer support has been notified about the posted complaint.
                                Verified Support
                                Jul 26, 2016
                                OnlineClues Customer Care's response
                                Dear Customer, We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on writetous www.[protected]@gmail.com in case you require further assistance in the interim. Thanks & Regards Onlineclues Team
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                                  Paggo
                                  Jul 26, 2016
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                                  Address: Sagar, Madhya Pradesh, 470001
                                  Website: onlineclues.com

                                  Onlineclues return my order order details... Order No.. OID294279 dileverey date .. 25/07/2016 product name. . combo of 5 premium cotton shirt size. Xxl Prize . 999 return reasion . . . product (shirt) totally different in design/color/size/pattern from the show in specificatio given on the website . .. This product (shirt) part missing worng quantity and worng product (shirt) delivered..
                                  +1 photos
                                  combo of 5 premium cotton shirt size. Xxl
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                                    Shubhamhbk
                                    from Delhi, Delhi
                                    Jul 25, 2016
                                    Resolved
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                                    Resolved

                                    Address: Hisar, Haryana, 110092
                                    Website: consumercomplaints.in

                                    I received the combo of 3 High Quality Linen Shirts on 25th July !
                                    But as soon as I opened the packet, I could see a lot of differences between what I ordered and what I received.
                                    Neither the shirt are of high quality nor do they match the color I ordered !
                                    I want you to take these shirts back and either provide me with some really high quality shirts or give my money back !

                                    Shubham Sharma
                                    E-mail Id: shubham.[protected]@gmail.com
                                    Phone number: [protected]

                                    Please respond to my complaint as soon as possible.
                                    Hope you'll not dissapoint in your service though !
                                    Aug 26, 2016
                                    Complaint marked as Resolved 
                                    OnlineClues customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jul 26, 2016
                                    OnlineClues Customer Care's response
                                    Dear Customer, We have acknowledged your feedback & forwarded the same to concerned department. We will resolve your issue shortly. Thanks & Regards Onlineclues Team
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                                      swastik002
                                      from Delhi, Delhi
                                      Jul 25, 2016
                                      Resolved
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                                      Resolved

                                      Address: 122001
                                      Website: www.onlineclues.com

                                      Order details:
                                      Order id: cin297647
                                      Order date: july 14, 2016
                                      Date of delivary: july 22, 2016
                                      Product name: london looks blend of 5 cotton-shirts
                                      Size:xxl, qty : 1
                                      Unit cost:999 rupees (100 extra for shipping)
                                      Total amount: 1099 rupees

                                      Returned reasons:

                                      Product (shirts) is totally different in design from the show in image of your site.
                                      One simar brand shirts is also included with along with 4 london looks shirts.
                                      I also did not receive any separate invoice of the product.


                                      My mail id - swastik. [protected]@gmail.com
                                      +2 photos
                                      Aug 26, 2016
                                      Complaint marked as Resolved 
                                      OnlineClues customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jul 26, 2016
                                      OnlineClues Customer Care's response
                                      Dear Customer, We have acknowledged your feedback & forwarded the same to concerned department. We will resolve your issue shortly. Thanks. Onlineclues Team
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                                        A
                                        Aaqibp
                                        Jul 25, 2016
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                                        Address: 122001
                                        Website: onlineClues

                                        Hi,
                                        This is Aaqib Ahmed Peerzade
                                        I have ordered a 3 combo shirt with product ID CIN293580 on onlineclues, but the product is not of the same quality as shown on the website.
                                        I want to return this product and have my money back.
                                        Reply ASAP.
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