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OnlineClues Complaints & Reviews

3.1
Updated: Dec 18, 2021
Complaints 4675
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OnlineClues reviews & complaints page 203

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A
Apollyon_kiraa
from Panaji, Goa
Jul 25, 2016
Resolved
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Address: Gurgaon, Haryana, 122001
Website: Onlineclues.com

This Happened on 16 of July 2016 When i Shop an online purchase of Tag Name: "London looks of 5 shirts " at Rs 999 from the onlineclues.com. I ordered the product considering it as a geniune buisness obeying Indian Panel Codes. I recived the product after 3-4 days.It was something that can be accepted as the order was critically damaged and Frauded.The shirts were totally different from what i ordered.Even some of them were totally defected.The order Id is CIN305615 with a tag of London looks of 5 shirts.I filled an contact form from the Offensive webiste but they never respond.Even i tried calling them several times but they keep my line always busy.This is Not an Geniune Buisnees morever its an offensive fraud raging the consumer rights by IPC.I request to supervise in this matter and refund my cash back by taking the damaged product or else do guide me for an officially alleged complain against the Fraud Portal
My Contact Number- +91 [protected]
Email - [protected]@gmail.com
+1 photos
Sep 5, 2016
Complaint marked as Resolved 
OnlineClues customer support has been notified about the posted complaint.
Verified Support
Jul 26, 2016
OnlineClues Customer Care's response
Dear Customer, We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on writetous www.[protected]@gmail.com in case you require further assistance in the interim. Thanks & Regards Onlineclues customer care team
Online Fraud Portal Net Carrying Lack Per Anum
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    Sanidhy
    from Noida, Uttar Pradesh
    Jul 25, 2016
    Resolved
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    Address: Gautam Buddh Nagar, Uttar Pradesh, 201313
    Website: www.onlineclues.com

    I ordered a pack of 3 jeanses order number cin304013, placed on the date july 16, 2016 priced rupees 1, 099 including delivery charges in the name of sanidhy maheshwari at address gate number 4, amity university, sector 125, noida, uttar pradesh. i am trying to contact them in different ways via mail, and calling at the numbers provided. but, no replies are given yet. i want to return the order since i have size issues. they have a policy of calling in 7 days ifsomeone want to return any order.
    Kindly look forward to it.
    Sep 8, 2016
    Complaint marked as Resolved 
    OnlineClues customer support has been notified about the posted complaint.
    Verified Support
    Jul 26, 2016
    OnlineClues Customer Care's response
    Dear Customer, Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further assistance, please write to us at [protected]@gmail.com Thanks & Regards, Onlineclues Customer Care Team
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      A
      Aditya Pise
      from Pune, Maharashtra
      Jul 25, 2016
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      Address: Nagpur, Maharashtra, 440024
      Website: www.onlineclues.com

      I want to return london looks slim fit jeans pack of 3. Order no. CN302906. And tracking code[protected]. It has very bad quality n not fitting in proper size. That's why I want to return this product.
      +1 photos
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        P
        preet man
        Jul 25, 2016
        Resolved
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        Address: 122001
        Website: www.onlinecules.com

        I have order combo of 3 three shirts order id cin 312476 when i see the shirts online colours of the shirts is navy blue sky blue and white but the order today 25/07/2016 delivered to is totaly wrong today i recieved black, parrot, and yellow coloured shirts which i did not order so kindly return or my shirts or change them the pick i attached is the colours i have ordered
        +1 photos
        Aug 26, 2016
        Complaint marked as Resolved 
        OnlineClues customer support has been notified about the posted complaint.
        Verified Support
        Jul 26, 2016
        OnlineClues Customer Care's response
        Dear Customer, We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on writetous www.[protected]@gmail.com in case you require further assistance in the interim. Thanks & Regards Onlineclues Team
        I have order three colour shirts navy blue sky and white in 699 when i see online these other and i receive these are differend colures this is fraud kindly returns these shirts and pay my cash back

        Order other shirts and receive other order id cin312476 - Comment #2507820 - Image #0
        I have order 3 colours shirts Dark Blue, Maroon and Rama and i got white, Sky blue and pink . My Order No. is CIN313593. And number he have provided for returns is busy all time. So it's my humble request to all do not buy from onlineclues.com it's a fraud company. Kindly pay back money.
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          A
          a.a.b
          from Mumbai, Maharashtra
          Jul 26, 2016
          Resolved
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          Address: Mumbai City, Maharashtra, 400004
          Website: clothes

          Ordered london looks 3 washed mid rise slim fit jeans 28 size denim jeans got different size of jeans 30size tag on the jeans is 28 size and 1 different company jeans fashion company as i ordered london looks. and order 5 london cotton shirts which i order the colour is different i order dark colour and got all light colour. shirts and quality is also very low
          Sep 23, 2016
          Complaint marked as Resolved 
          OnlineClues customer support has been notified about the posted complaint.
          Verified Support
          Jul 26, 2016
          OnlineClues Customer Care's response
          Dear Sir, Greetings of the Day! We regret the difficulties you are experiencing and we thank you for bringing your concern to our attention. In response to your concern, we would request you to kindly revert with your contact number, Work order number and E-mail i.d so that we can communicate to you and assist you better in this regard. Thanks & Regards Onlineclues customer care team
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            R
            Rahu0666
            from Bengaluru, Karnataka
            Jul 25, 2016
            Resolved
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            Resolved

            Address: 122001
            Website: Onlineclues.com

            Onlineclues is one of the fraud online shopping site..I have ordered 3denim branded jeans and after 13days I have got my item, after checking the item, the size and the colour of item is totally different it was not the one which I have ordered...after that I search for their consumer number they don't have such details and they don't have return policy too..
            Aug 30, 2016
            Complaint marked as Resolved 
            OnlineClues customer support has been notified about the posted complaint.
            Verified Support
            Jul 26, 2016
            OnlineClues Customer Care's response
            Hello, Greetings from OnlineClues! We regret to inform you that we were unable to find the details. We request you to revert with the below mentioned details : Order ID: Registered Phone Number: Email address used while placing the order: We look forward for your reply so that we can do the needful. Onlineclues Team
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              Sameer Nalawade
              from Mumbai, Maharashtra
              Jul 25, 2016
              Resolved
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              Resolved

              Address: Gurgaon, Haryana, 122001
              Website: www.onlineclues.com

              I had ordered a combo of 3 high quality branded linen shirts on july 17 from online clues and received the order on 25 july. But out of 3 shirts 2 shirts are not actual means 1 shirt is in different colour (light green)and shirts buttons and height is not actual. And 2 shirt i had ordered size M but received XXL. Moreover the c0quality of cloth and stiching is very poor. I have tried calling the number given on the website but it is always busy.
              Therefore, please initiate the return process.
              Order no-CIN307098
              Courier-GATI courier
              Tracking code[protected]
              +3 photos
              Sep 9, 2016
              Complaint marked as Resolved 
              OnlineClues customer support has been notified about the posted complaint.
              Verified Support
              Aug 08, 2016
              OnlineClues Customer Care's response
              Dear Customer, Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further assistance, please write to us at [protected]@gmail.com Thanks & Regards, Onlineclues Team
              i buy 5 shirt 2 shirt ok for me and my size but 3 shirt are short size ...
              8754437695's reply, Mar 27, 2017
              i want replacement my shirts .. lot of time trying that number but they are not responding my call...
              please tell me how to i replace now ...otherwise give me a valuable number ...
              i want replacement my shirts .. lot of time trying that number but they are not responding my call...
              please tell me how to i replace now ...otherwise give me a valuable number ...

              Replacement of product - Comment #2898281 - Image #0
              Replacement of product - Comment #2898281 - Image #1
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                N
                Noel John
                from Mumbai, Maharashtra
                Jul 25, 2016
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                Address: 560042
                Website: www.onlineclues.com

                Hi,
                I bought 3 shirts http://www.onlineclues.com/product/combo-of-3-high-quality-branded-linen-shirts (white, sky blue and Navy blue coloured shirts). But I received other 3 shirts which are yellow, maroon, green coloured shirts. I tried calling your customer care number but it was ringing and no one picked and again I tried it is coming as number busy. Kindly take a exchange request and get me the right products or initiate a return request and refund my money back. Hoping a quick response from your side

                Order number: CIN308649
                SKU code : LL3S6L
                Aug 26, 2016
                Complaint marked as Resolved 
                OnlineClues customer support has been notified about the posted complaint.
                Verified Support
                Jul 26, 2016
                OnlineClues Customer Care's response
                Dear Customer, We have acknowledged your feedback & forwarded the same to concerned department. We will resolve your issue shortly. Thanks. Onlineclues customer care.
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                  C
                  Chethangowda
                  from Bengaluru, Karnataka
                  Jul 25, 2016
                  Resolved
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                  Address: Bangalore Rural, Karnataka, 562123

                  I have order the product and i received it on 25/07/2016 the product is very bad and colour and size is also different. i want to return the product and give refund money to me. and my mobile no.[protected] and email:[protected]@gmail.com, sir this product very poor quality and size different so please arrange to return my money very urgent.
                  My order nocin288035.
                  Date.15/july/16.
                  Aug 26, 2016
                  Complaint marked as Resolved 
                  OnlineClues customer support has been notified about the posted complaint.
                  Verified Support
                  Jul 26, 2016
                  OnlineClues Customer Care's response
                  Dear Customer, We have acknowledged your feedback & forwarded the same to concerned department. We will resolve your issue shortly. Thanks. Onlineclues Team
                  Very very poor quality and different size please give me my money very urgent
                  My order noCIN288035 DATED:15/JULY/2016.

                  MY MOBILE NO.no.[protected] and email:[protected]@gmail.com
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                    S
                    srinu2sri
                    from Hyderabad, Telangana
                    Jul 25, 2016
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                    Ordered Combo Shirts with XXL size, But delivered XL size with different colors than ordered.

                    Contacted cusomer care and given complaint no : 7470

                    i asked for refund, they said they will call and collect the items.

                    No response from them.
                    +3 photos
                    Their customer care numbers are always busy, no replies for emails. Very bad customer service.
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                      R
                      rohit79
                      from Tenkasi, Tamil Nadu
                      Jul 25, 2016
                      Resolved
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                      Resolved

                      Address: Gurgaon, Haryana, 211011
                      Website: onlineclues.com

                      I had ordered a combo of 3 london looks shirt on july 20 from online clues and received the order on 24 july. But the shirts are of different colour as well as size. I had ordered size l but received m. Moreover the colour is also different and quality of cloth and stiching is very poor. I have tried calling the number given on the website but it is always busy.
                      Therefore, please initiate the return process.
                      Order no-cin317072.
                      Courier-delhivery
                      Tracking code[protected]
                      Aug 26, 2016
                      Complaint marked as Resolved 
                      OnlineClues customer support has been notified about the posted complaint.
                      Verified Support
                      Jul 26, 2016
                      OnlineClues Customer Care's response
                      Dear Customer, We have escalated this case again internally and one of our representatives will get in touch with you to assist with this.Please connect with us on writetous www.[protected]@gmail.com in case you require further assistance in the interim Thanks & Regards, Onlineclues Team
                      today i have recived 3 shirts but these shirts quqlity is poor &size is small so kindly return my money order no;CIN307639 TRACKING CODE:[protected]
                      Jo picture me hai us se different colour hai aur shirt k bich bich me dhaga nikla hua hai iss liye hume ye product pasand nahi aaya. ye product return kar liya jaye

                      Return of product delivered - Comment #2506854 - Image #0
                      Return of product delivered - Comment #2506854 - Image #1
                      Return of product delivered - Comment #2506854 - Image #2
                      I have ordered a product of 3 denims
                      1.trying calling them from past 24 hrs still not replying
                      2.the size issue
                      3.the product is not the same as shown on the site .
                      4.not helping the coustmer
                      5.the contact no is allways busy (i think deleberately keep it busy )
                      6.the service is damn poor and they are troubling the coustmer
                      I had ordered London slim fit jeans of size 28 After receiving the product it came to my notice that the colour of the jeans vary as given on your site as well as you have delivered size 30 which is wrong. The the jeans which you have delivered is looking as if i have bought it from the street vendor.
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                        B
                        bohat
                        from Kolkata, West Bengal
                        Jul 25, 2016
                        Resolved
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                        Address: Kolkata, West Bengal, 700024
                        Website: www.onlineclues.com

                        I ordered 3 combo denim jeans, means the color of 3 jeans are should be different but the delivered product color are same, so i want to return back this product and want my money back, and the fabric i also don't like it, the another problem is that onlineclues no. which has given to us it is always getting busy, so tell me how i contact them, i also mail them but they didn't response yet.
                        my order no. is CIN287279
                        my phone no. is [protected]
                        my adress : R-46 masjid talab, garden reach road, kolkata-700024
                        incident date: 18.7.2016
                        Aug 26, 2016
                        Complaint marked as Resolved 
                        OnlineClues customer support has been notified about the posted complaint.
                        Verified Support
                        Jul 26, 2016
                        OnlineClues Customer Care's response
                        Dear customer, We have acknowledged your feedback & forwarded the same to concerned department. We will resolve your issue shortly. Thanks. Onlineclues Team
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                          badshah_02
                          Jul 25, 2016
                          Resolved
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                          Resolved

                          Address: 396445

                          I got the denim jeans which i orderd are small in size which is 32 please take it return and get me size 34 please its a request because i loved all 3 jeans.. i have taken a loan from my freind and i have orderd this so please help me to get return this item and get a good one from them pplease its a request.. i got the denim jeans which i orderd are small in size which is 32 please take it return and get me size 34 please its a request because i loved all 3 jeans.. i have taken a loan from my freind and i have orderd this so please help me to get return this item and get a good one from them pplease its a request..
                          +1 photos
                          Sep 7, 2016
                          Complaint marked as Resolved 
                          OnlineClues customer support has been notified about the posted complaint.
                          Verified Support
                          Jul 26, 2016
                          OnlineClues Customer Care's response
                          Hello, Greetings from OnlineClues! We regret to inform you that we were unable to find the details. We request you to revert with the below mentioned details : Order ID: Registered Phone Number: Email address used while placing the order: We look forward for your reply so that we can do the needful. Please fill the product return form on our website so that we can proceed. Onlineclues Team
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                            purna016
                            Jul 25, 2016
                            Resolved
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                            Resolved

                            Address: 500054

                            Hi
                            This is purna chander i ordered looks check shirts combo on jul 08 2016 order number is cin273287 the quality of the product is very bad i want to return it and i cant see return option in online clues website when i call to its customer care number it is busy every time and the shirts quality is like very different from the images they look like old shirts or used shirts please kindly take the action and resolve my issue waiting for early response
                            Kindly do the needfull
                            Thanks
                            Contact me at [protected], [protected]
                            [protected]@gmail.com
                            Aug 26, 2016
                            Complaint marked as Resolved 
                            OnlineClues customer support has been notified about the posted complaint.
                            Verified Support
                            Jul 26, 2016
                            OnlineClues Customer Care's response
                            Dear Customer, We have acknowledged your feedback & forwarded the same to concerned department. We will resolve your issue shortly. Thanks. Onlineclues Team
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                              S
                              sharad gawai
                              from Pune, Maharashtra
                              Jul 25, 2016
                              Resolved
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                              Resolved

                              Address: 444301
                              Website: cconlineclues.com

                              Respected sir/mam,
                              I have purchased london looks fusion of 5 check shirt! rs4, 999.00 rs999.00
                              On dated 14/07/2016. sir i have got that delivery on 22/07/2016 but the product which i have received that is totally different from product which i had ordered. so i kindly request you sir please provide me solution for exchange of product and also change a size of the product. my order no. is cin293358 and my tracking code is[protected].
                              So i request you sir cooperate with me and help me to continue my relation with your system. i am eagerly waiting for your reply.

                              Thanking you!
                              Aug 26, 2016
                              Complaint marked as Resolved 
                              OnlineClues customer support has been notified about the posted complaint.
                              Verified Support
                              Jul 26, 2016
                              OnlineClues Customer Care's response
                              Dear Customer, Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further assistance, please write to us at [protected]@gmail.com Thanks & Regards, Onlineclues Team
                              U gave me damaged jeans In a combo of 3..wat is this, , give me correct jeans.one jeans had torn, nd another is not fitting the size..it is too annoying plz replace me
                              Respect sir I had purchase the product from onlineclues.com and I received the wrong size products so i tired to contact them from last 4 days I'm contacting them but no contact they are fake n cheating us plzz help us other wise they will fake other person too
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                                S
                                Sunil H S
                                from Bengaluru, Karnataka
                                Jul 25, 2016
                                Resolved
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                                Resolved

                                Address: 560017
                                Website: www.onlineclues.com

                                Hi.
                                I had purchased a combo of pants from this website (onlineclues.com) but the product delivered by them was totally different. so i wanted the refund. i tried calling to there customer care number, they literally didn't respond. later i mailed my issues to [protected]@gmail.com, the next moment i got a cal from [protected] this number, stating we will refund your amount immediately, the lady took all my debit card details, and has hacked my account without my knowledge and blocked it. i tried calling to the above number, but they have blocked my number.
                                This is such a fraud website. i have registered a complaint on this website for the fraud happened to me. i have been sharing this post in all social medias. let the world come to who fraud the company is..
                                Sep 27, 2016
                                Complaint marked as Resolved 
                                OnlineClues customer support has been notified about the posted complaint.
                                Verified Support
                                Jul 26, 2016
                                OnlineClues Customer Care's response
                                Dear Customer, This phone call not belong to us about your ATM detail please do not provide any information like this to anyone. Please take a legal action about this fraud call.Please connect with us on writetous www.[protected]@gmail.com in case you require further assistance in the interim. & Please mail with your proper detail. Thanks & Regards Onlineclues Team
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                                  R
                                  Remos Kop
                                  Jul 25, 2016
                                  Resolved
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                                  Resolved

                                  Address: 411042
                                  Website: onlineclues.com

                                  Hi,
                                  I want to return the order no. cin281352 of 3 combo jeans and want my money back. the product is so cheap and fake.
                                  After repeated emails and calls still no reply. i want my money back as these product is so cheap and it does not fit the product display in the website. please revert asap.

                                  Please take action.
                                  Contack me at [protected]
                                  [protected]@gmail.com
                                  Remos kop
                                  Sep 11, 2016
                                  Complaint marked as Resolved 
                                  OnlineClues customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jul 26, 2016
                                  OnlineClues Customer Care's response
                                  Dear Customer, We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on writetous www.[protected]@gmail.com in case you require further assistance in the interim. Regards Onlineclues Team
                                  Jul 31, 2016
                                  Updated by Remos Kop
                                  Why there is no contact from your end onlineclues? I have sent quite an emails but no reply.
                                  Verified Support
                                  Aug 02, 2016
                                  OnlineClues Customer Care's response
                                  Dear Sir, Please Check Your gmail account, Onlineclues revert your mail.Please be assured that we are working on your problem and our representative will get in touch with you regarding this. Thanks & Regards, Onlineclues Team
                                  Aug 06, 2016
                                  Updated by Remos Kop
                                  Onlineclues please don't lie and talk nonsense. You never reply my emails or revert back
                                  Verified Support
                                  Aug 07, 2016
                                  OnlineClues Customer Care's response
                                  Dear Sir, We have escalated this case again internally and one of our representatives will get in touch with you to assist with this. Thanks & Regards, Onlineclues Team
                                  Still no contact from your end, haven't you seen my emails? Please take action.
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                                    Bhupendra Singh63
                                    Jul 24, 2016
                                    Resolved
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                                    Resolved

                                    Address: Jaipur, Rajasthan, 302033
                                    Website: onlineclues.com

                                    The product i have received different colour of the product and i did not receive original product which i ordered so plz change the product and to send me my original product.
                                    Order no. Cin300043
                                    Order date. July 15, 2016
                                    Product name 3combo on solid linen shirts.
                                    Shipped date. July 21, 2016
                                    I request to you that early change my product and send to my original product plzzzz
                                    +2 photos
                                    Aug 26, 2016
                                    Complaint marked as Resolved 
                                    OnlineClues customer support has been notified about the posted complaint.
                                    Jul 23, 2016
                                    Updated by Bhupendra Singh63
                                    Onlineclues — Return my order
                                    Order details:

                                    Order id: CIN300043
                                    Order date: july 15, 2016
                                    Date of delivary: July21, 2016
                                    Product name: combo of 3 linen shirt
                                    Unit cost:699rupees (100 extra for shipping)
                                    Total amount: 799 rupees

                                    Returned reasons:

                                    Product (shirt) is totally different in colour from the show in image of your site.
                                    I also did not receive any separate invoice..
                                    Verified Support
                                    Jul 26, 2016
                                    OnlineClues Customer Care's response
                                    Dear Customer, We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on writetous www.[protected]@gmail.com in case you require further assistance in the interim. Regards Onlineclues Team
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                                      Gaurav karma
                                      Jul 24, 2016
                                      Resolved
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                                      Resolved

                                      Address: Dhar, Madhya Pradesh, 454774
                                      Website: Www.Onlineclues.com

                                      I have to buy the three shirt of london looks. Which is not comfortable by size and quality is very bad i'm not satisfied by this product please return this product. Then i can't be buy any product of your company of your website. It is very bad experience of my about your company. I'm very irritated by this product please return this product and refund my money. Thank you
                                      Aug 26, 2016
                                      Complaint marked as Resolved 
                                      OnlineClues customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jul 26, 2016
                                      OnlineClues Customer Care's response
                                      Dear Sir, Greetings of the Day! We regret the difficulties you are experiencing and we thank you for bringing your concern to our attention. In response to your concern, we would request you to kindly revert with your contact number, Work order number and E-mail i.d so that we can communicate to you and assist you better in this regard. Thanks & Regards Onlineclues customer care team
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                                        Kamlesh Bagde
                                        from Pune, Maharashtra
                                        Jul 24, 2016
                                        Resolved
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                                        Address: Hisar, Haryana, 125001
                                        Website: Www.onlineclues.com

                                        I have order the london look t shirt of combo of 10 and london look denim of pack of 3 after watching the ad on facebook. But i got totally different order than what i ordered in respect size, colour. And also i got 1defected t shirt in that pack having white spot on that t shirt.
                                        I already mail to customer care within 24 hrs but i dont get reply yet.
                                        So kindly look in this matter and refund me and take away your product.
                                        Aug 26, 2016
                                        Complaint marked as Resolved 
                                        OnlineClues customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jul 26, 2016
                                        OnlineClues Customer Care's response
                                        Dear Sir, Greetings of the Day! We regret the difficulties you are experiencing and we thank you for bringing your concern to our attention. In response to your concern, we would request you to kindly revert with your contact number, Work order number and E-mail i.d so that we can communicate to you and assist you better in this regard. Thanks & Regards Onlineclues Team
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