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OnlineClues Complaints & Reviews

3.1
Updated: Dec 18, 2021
Complaints 4675
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2872
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OnlineClues reviews & complaints page 96

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A
aftab alam3862
from Kolkata, West Bengal
Feb 23, 2017
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Address: Kolkata, West Bengal, 700044
Website: fb

Dirfeat atems dillrver please ritan my poduts
+2 photos
Feb 23, 2017
Updated by aftab alam3862
Difrent atam dilevely
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    S
    S Tolen Singh
    from Jorhat, Assam
    Feb 23, 2017
    Resolved
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    Resolved

    Address: Hisar, Haryana, 125005
    Website: www.onlineclues.com

    I have ordered some shirts with order no. CIN759106 from this company but when I open the delivered package I found wrong shirts inside the package which are quite different from those I have ordered. So I want to return them and get refund for this, that's why I could have contacted the company after 24 nos. of dialing their customers care no. and they told me that they will contact me back within 2/3days but even after 6days, neither they give me any updates nor they contact me. And when I calle them more than 25 times they never picked up my calls, so I am facing a very harsh problem. So, please you help me to get the work finished positively at the earliest. So, you kindly look into the matter at the earliest. Thank you.
    Apr 9, 2017
    Complaint marked as Resolved 
    OnlineClues customer support has been notified about the posted complaint.
    Feb 17, 2017
    Fashionable's response
    Please let me know if the complaint has processed or not
    Feb 23, 2017
    Updated by S Tolen Singh
    I dial the company 's customer care numbers more than 20 times and it's calling them nice but they never pick up my calls and this is the harsh problem what I am facing now.
    Verified Support
    Mar 06, 2017
    OnlineClues Customer Care's response
    Dear Customer,
    We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on writetous [protected]@onlineclues.com in case you require further assistance in the interim.

    Regards,
    Onlineclues Team
    Order no - CIN780841. The product i have ordered of 5 London looks shirts from online clues that is different in colour and design so exchange it or refund cash as soon as possible from your side and u know that only seven are there to change or refund. My contact number is [protected].please don't send fake clothing
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      K
      Kumar Reddy Talla
      from Gudivada, Andhra Pradesh
      Feb 23, 2017
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      Address: 522202
      Website: www.onlineclues.com

      Im order london looks brand cotton shirts 5for only 999/- but Size is not matched so return my order.please return my money thank u...
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        A
        As Lam
        from Chennai, Tamil Nadu
        Feb 22, 2017
        Resolved
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        Resolved

        Address: Kanyakumari, Tamil Nadu, 628004
        Website: www.onlineclues.com

        Too large to wear, cloth was not good as branded and not appearance as in online.changing of colour as red and comes at pink .Large shoulder size unable to wear.eventhough the delivery was good but the product has bad and not so appeared in online shopping. And late delivery make me more disappointed.make as fast delivery and make home delivery . Pleasetake my order return and refund me.
        Apr 14, 2017
        Complaint marked as Resolved 
        OnlineClues customer support has been notified about the posted complaint.
        Feb 22, 2017
        Updated by As Lam
        Too large to wear, cloth was not good as branded and not appearance as in online.changing of colour as red and comes at pink .Large shoulder size unable to wear.eventhough the delivery was good but the product has bad and not so appeared in online shopping. And late delivery make me more disappointed. Pleasetake my order return and refund me.

        Verified Support
        Mar 06, 2017
        OnlineClues Customer Care's response
        Dear Customer,
        We have acknowledged your feedback & forwarded the same to concerned department. We will resolve your issue shortly.
        Thanks & Regards,
        Onlineclues Team
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          T
          Tejas Deshikar
          from Indore, Madhya Pradesh
          Feb 22, 2017
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          Address: Pune, Maharashtra, 411015
          Website: www.onlineclues.com

          I hav purchased branded combk of 3 pure cotton shirt but the gave me worng shjrt i have orde chinse coller 2 shirt and one normal coller plz refund my money or give me the right product or ill raise police complaint ur cheating on me...
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            S
            Subash RC
            from Coimbatore, Tamil Nadu
            Feb 22, 2017
            Resolved
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            Resolved

            Address: Hisar, Haryana, 125005
            Website: online clues.com

            Order id : CIN793749
            Order date :FEB 15, 2017
            Date of delivary : FEB 15, 2017
            Product name :Branded combo of 3 pure cotton shirts
            Size :S
            Unit cost :799 rupees (100 extra for shipping)

            Returned reasons:

            Product (shirts) are totally different in design from the show in image of your site.
            Many shirt are plain.
            I also did not receive any separate invoice..
            Apr 11, 2017
            Complaint marked as Resolved 
            OnlineClues customer support has been notified about the posted complaint.
            Verified Support
            Mar 06, 2017
            OnlineClues Customer Care's response
            Dear Customer,

            Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further assistance, please write to us at [protected]@onlineclues.com

            Thanks & Regards,
            Onlineclues Team
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              S
              Sanskar Shyani
              from Surat, Gujarat
              Feb 22, 2017
              Resolved
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              Resolved

              Address: Surat, Gujarat, 395006
              Website: www.onlineclues.com

              Name:HIRE MUKESH
              address:varachha main rod spining mil, near yash complex
              +1 photos
              Apr 11, 2017
              Complaint marked as Resolved 
              OnlineClues customer support has been notified about the posted complaint.
              Verified Support
              Mar 06, 2017
              OnlineClues Customer Care's response
              Dear Customer,
              We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on writetous [protected]@onlineclues.com in case you require further assistance in the interim.

              Regards,
              Onlineclues Team
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                K
                kisan lal gupta
                from Dehra Dun, Uttarakhand
                Mar 2, 2017
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                Address: Gorakhpur, Uttar Pradesh, 273001

                I want to change my product because this is not I'm oreder, this is different
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                  F
                  Furqan nabi saif
                  from Chandauli, Uttar Pradesh
                  Feb 22, 2017
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                  Address: Hisar, Haryana, 125005
                  Website: shopclues.in

                  Kindly take your order back because these thirts are not branded and i did't get the same colour of shirts as u shown us when we were ordering.
                  Plz contact me [protected] email - [protected]@gmail.com
                  It is a humble request to return your order so please pay attention on my complaint
                  +4 photos
                  Feb 22, 2017
                  Updated by Furqan nabi saif
                  I bought branded combo of 3 pure cotton shirts. But that you showed the colours of shirts is different from these shirts. I want to return or exchange these shirts so plz pay attention on this msg
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                    G
                    Ganesh S Bhadange
                    from Nashik, Maharashtra
                    Feb 22, 2017
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                    Address: 422006

                    I had order 5 shirts as per sight photo. But the company delivered me totaly different shirts & poor quality. They are not 1 % match the sight phtografh. So i deside the return this shirts & cliam refung the amount. This shirts are very bad looking & poor colour quality. I was very disappoint of this cpmpany service.
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                      C
                      Chidanand Bhagali
                      from Tumkur, Karnataka
                      Feb 22, 2017
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                      Address: 590006
                      Website: Online clus

                      I have purchased London looks men's 3 denim jeans product, but it's all three products size are different and also it's very different from it shown in online.so I want return my product so please send your contact number, and also your address and return procedure.
                      thank you.
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                        R
                        Raksha Rakshu
                        from Bengaluru, Karnataka
                        Feb 22, 2017
                        Resolved
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                        Resolved

                        Address: 560021
                        Website: Online clues

                        I had ordered a combo of 3 Denim's jeans but the size the ordered wt I have received is unsize so I want to return it.. I got this delivered on 17th Feb.. Since then m trying to reach you people but the call is not getting connected at all. So kindly see this message and do take back your item and I want the refund of my amount.. Ease do it as soon as possible
                        Apr 20, 2017
                        Complaint marked as Resolved 
                        OnlineClues customer support has been notified about the posted complaint.
                        Verified Support
                        Mar 06, 2017
                        OnlineClues Customer Care's response
                        Dear Customer,

                        Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further assistance, please write to us at [protected]@onlineclues.com

                        Thanks & Regards,
                        Onlineclues Team
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                          A
                          Aklabya Kumar Singh
                          from Bhopal, Madhya Pradesh
                          Feb 25, 2017
                          Resolved
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                          Resolved

                          Address: 453331
                          Website: ONLINECLUES

                          Dear Sir
                          I had placed a order - CIN797535
                          Order date - 13.02.2017
                          Product name- London Looks 5 Mens shirts
                          Product recieved on - 17.02.2016
                          Size - L
                          Cost- Rs.999
                          Shipment Charge- Rs.100

                          Reason for complaint :- I Looked 5 mens cotton shirts ( prices shown Rs.4999, after discount price was Rs 999) during face book chat on dated 13.02.2017, I looked & found shirts was look wise & specification details wise very fantastic & then I placed a Order . i have received a call for confirmation & i confirmed the order but received shirts are not as per spec / shown on face book, the received material are very poor look wise / febricks wise
                          Supplied Product significantly different from the Product’s specifications given on the website (face book dated 13.02.2017)
                          i requested to you please resolve this issue .
                          May 17, 2017
                          Complaint marked as Resolved 
                          OnlineClues customer support has been notified about the posted complaint.
                          Verified Support
                          Mar 06, 2017
                          OnlineClues Customer Care's response
                          Dear Customer,
                          We have acknowledged your feedback & forwarded the same to concerned department. We will resolve your issue shortly.
                          Thanks & Regards,
                          Onlineclues Team
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                            S
                            Shobhii
                            from Khamgaon, Maharashtra
                            Feb 22, 2017
                            Resolved
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                            Resolved

                            Address: 125005
                            Website: Onlineclues. Com

                            Ï want to return the order of the pack of london looks womens 3 skinny fit jeans using your site. The order number is cin804951 and it was delivered today in the afternoon. The ordered product doesn't match the one displayed on the site and also is of very cheap quality. The customer care never picks up the phone, nor do they respond to email.
                            Order details
                            Order id : cin804951
                            Order date : 17 feb 2017
                            Date of delivery : 22 feb 2017
                            Product name : buy combo of london looks womens 3 skinny - fit mid rise denim jeans
                            Size : 34
                            Unit cost : 1099₹ (100extra shipping charges)
                            Total amount : 1199₹
                            Returned reason : product (3 combo jeans) mi order for
                            Size 34 bt ï found jeans are not proper size and look as on site..
                            Will be fast fester return my order
                            Apr 16, 2017
                            Complaint marked as Resolved 
                            OnlineClues customer support has been notified about the posted complaint.
                            Verified Support
                            Mar 06, 2017
                            OnlineClues Customer Care's response
                            Dear Mam,
                            Please check your Mail account inbox, customer care team has reverted to you Regarding your refund.
                            Thanks & Regards
                            Onlineclues Team
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                              A
                              Amol Sirsat
                              from Pune, Maharashtra
                              Feb 22, 2017
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                              Sir my order is delivered today by express bess. But it's very large size. My order no sparks international order awb no..[protected]
                              So sir please return this order and refund my money. Pls.
                              +1 photos
                              I Orderd the product"London Looks Mens 5 Branded Stylish Printed Casual Shirts" I recieved the product wich is different from Shirts I recieved today..Shirts I recieved are not same as shirts I orderd..I want to return my product and replace the product which i orderd.So I want My shirts to be replaced
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                                A
                                Amaresh Panda
                                from Patna, Bihar
                                Feb 22, 2017
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                                Address: Patna, Bihar, 800001
                                Website: WWW.ONLINECLUES.COM

                                Order No-CIN801845
                                It is very poor quality and color mismatch
                                so i want to return that product.kindly solve this problem.Please
                                i want money refund on behalf of that product.
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                                  J
                                  Jivit Mhatre
                                  from Mumbai, Maharashtra
                                  Feb 22, 2017
                                  Resolved
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                                  Resolved

                                  Address: Raigad, Maharashtra, 400702
                                  Website: [email protected]

                                  Order details :
                                  Order date : 17 feb 2017
                                  Date of delivery 20 feb 2017.
                                  Product name : buy combo of london looks branded mid-rise slim - fit denim jeans.
                                  Size : 34
                                  Unit cost : 1099₹ (100₹ extra shipping charge)
                                  Total amount :1199₹

                                  Returne reason: product (jeans) totally different in design from the show in image of your site many jeans are plain.
                                  Apr 7, 2017
                                  Complaint marked as Resolved 
                                  OnlineClues customer support has been notified about the posted complaint.
                                  Feb 20, 2017
                                  Updated by Jivit Mhatre
                                  This order is cancel
                                  [protected]
                                  Feb 22, 2017
                                  Updated by Jivit Mhatre
                                  Delivery details
                                  Order ID : CIN802399
                                  Order date : 17 Feb 2017
                                  Date of delivery : 20 Feb 2017
                                  Product name : Buy combo of 3 London looks Branded mid-rise Slim- fit Denim jeans
                                  Size : 34
                                  Unit cost : 1099₹ (100extra shipping charges)
                                  Total amount : 1199₹
                                  Returned reason : Product (3 combo jeans) mi order by Street pocket jeans
                                  Jeans deliverd by cross pocket and
                                  Size striker 34 not jeans size 34.
                                  Will be fast fester return my orde.
                                  My mobile no. [protected].
                                  Add.Uran, Mulekhand Tamdewadi
                                  Reliance Tower.

                                  .
                                  Verified Support
                                  Mar 06, 2017
                                  OnlineClues Customer Care's response
                                  Dear Customer,

                                  Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further assistance, please write to us at [protected]@onlineclues.com

                                  Thanks & Regards,
                                  Onlineclues Team
                                  Verified Support
                                  Mar 06, 2017
                                  OnlineClues Customer Care's response
                                  Dear Customer,

                                  Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further assistance, please write to us at [protected]@onlineclues.com

                                  Thanks & Regards,
                                  Onlineclues Team
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                                    C
                                    Chaithra K C
                                    from Bengaluru, Karnataka
                                    Feb 22, 2017
                                    Resolved
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                                    Resolved

                                    Address: Bangalore, Karnataka
                                    Website: onlineclues.com

                                    I has ordered jeans with ID no.[protected] and order no. CIN803681.
                                    The product seemed different in website compared to the product delivered.
                                    The policy says to return with 24 hours. But the contact details will always be busy, and mails are not replied on time.
                                    As i am highly disappointed with the product i want my money back. There is no proper response from the website neither there is an option for directly return.
                                    Apr 6, 2017
                                    Complaint marked as Resolved 
                                    OnlineClues customer support has been notified about the posted complaint.
                                    Feb 27, 2017
                                    Updated by Chaithra K C
                                    Dear Online Customer Care,

                                    It looks like as if your website will be sending an automated replies. since there is no proper replies from you. It will be one week since the day i complained.

                                    This will be my last comment. Further i will be TAKING SERIOUS ACTIONS, if you do not refund my money.
                                    Mar 01, 2017
                                    Updated by Chaithra K C
                                    Dear Online Clues,

                                    As number of complaints are increasing, you are totally ignoring the complaints. At least please tell me how long you people will take to refund.
                                    Mar 01, 2017
                                    Updated by Chaithra K C
                                    Dear Online Clues,

                                    As number of complaints are increasing, you are totally ignoring the complaints. At least please tell me how long you people will take to refund.

                                    Is this a fake website ? who first send bad quality products later not refunding the amount with lots of return policy.

                                    Why can't you display your policies before the customer orders so that no person will be waiting for so long.
                                    Mar 03, 2017
                                    Updated by Chaithra K C
                                    Dear Online Clues,

                                    Guess you people want to extend the complaints for a year or more. I do not understand, how can a website be so careless regarding their business.

                                    If you people need money get a loan, instead of not refunding customers money. To solve a compliant you people are taking too much time. I have not seen any of the website doing this.

                                    It's a final complaint. i will be reporting this to higher level, if I do not receive my money.
                                    Verified Support
                                    Mar 06, 2017
                                    OnlineClues Customer Care's response
                                    Dear Customer,
                                    We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on writetous [protected]@onlineclues.com in case you require further assistance in the interim.

                                    Regards,
                                    Onlineclues Team
                                    Dear FOUNDERS OF ONLINE CLUES,

                                    With reference to the previous Complaint raised regarding the Refund of Purchases made.

                                    I am highly disappointed and perturbed with the way your Networking has been functioning. This is not what is expected from a deemed website such as yours. I have been trying to connect to you over the Phone, however it appears that the there isn't a slight decency to return the calls let alone respond to it.

                                    If i don't receive any reply within the next 24 hours I will take the matter up the ladder under Consumer Protection Rights.

                                    Awaiting your Revert.
                                    Its already 3 days, still i did not get any response.

                                    Guess this is how online clues disrespect clients.
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                                      M
                                      mirza jilani
                                      from Coimbatore, Tamil Nadu
                                      Feb 22, 2017
                                      Resolved
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                                      Resolved

                                      Address: 600001
                                      Website: online clues

                                      Respected Sir,
                                      I had ordered 5 check shirts of london looks fusion on 18/02/2107 and recived the product on 21/02/17 . My order number isCIN806932, the 5 shirts which i received is completely different from that which i have ordered and the quality is also very poor and size is also different...i request you to refund my money back as soon as possible. I expect to hear back from you with a full resolution to this issue.
                                      Apr 13, 2017
                                      Complaint marked as Resolved 
                                      OnlineClues customer support has been notified about the posted complaint.
                                      Feb 21, 2017
                                      Sanju Parashar's response
                                      My order no.is801282 i am return my order and refund my mony this product is very bed and difrent siz
                                      Verified Support
                                      Mar 06, 2017
                                      OnlineClues Customer Care's response
                                      Dear Sir,
                                      Please check your Mail account inbox, customer care team has reverted to you Regarding your refund.
                                      Thanks & Regards
                                      Onlineclues Team
                                      My order no.is CIN 801282 return and my refund mony very bed jeans this order so i am return

                                      5 check shirts - Comment #2665747 - Image #0
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                                        M
                                        Manjppa Mayannavar
                                        from Bengaluru, Karnataka
                                        Feb 22, 2017
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                                        Address: 560099
                                        Website: [email protected]

                                        Plis retrn my order range Ore cheng to i sow imeg Colore anedar colore come plis consal or give rotrn mony 1099
                                        +2 photos
                                        Feb 22, 2017
                                        Updated by Manjppa Mayannavar
                                        Cheng or ritrna give to mony

                                        Feb 22, 2017
                                        Updated by Manjppa Mayannavar
                                        Change my ordard

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