Orient Electric India Complaints & Reviews

I bought smart cool dx cp2002h air cooler from metro cash and carry on 8th april 2016. It was working fine for a month later pump stopped working. I complained about it to orient customer care. I got the response that issue will be addressed in 24-48 hrs, which never happened. Again i followed up many times with customer care but every time they give new complain id and close the previous complaint. Later i didn't let them close the complain...

Hi orient team i never such a big company to do this kind of pathetic service to a customer my fan noises like anything n i had complain on 17th may and today is 28th may still no 1 has visited my place n m getting messeges stating

(Dear customer, complaint/enquiry no, c[protected] has been attended. We hope service provided was to your satisfaction. For further assistance please call [protected])

When no 1 has...

Dear customer, thank you, your call no is c[protected], please share code 8016 with tech. If happy with the service. For any further asst, call [protected].

This message i got from customer service center. Before one week till now there is no response from technician all r giving another contact numbers & saying this is not my area, all customer care are just taking complain & messaging the same old message but not supporting...

I bought a cooler orient actus on 1st april 2015 and after 2-3 days I was facing water leakage problem. I complained many times but they were not able to provide me permanent solution and next year I was facing same problem due to which electric motor got damaged and warranty period was of 12 month..Due to company fault my cooler is not working and the will not providing me free service....

Complaint already lodged through toll free no. And complaint no. Is c[protected]. The technician informed that the fan needs to be replaced.20 days h
Ave passed but no action so far. Kindly expedite the matter. Fan was purchased on april 16 2016. After installation it started wobbling. I lodged a complaint through toll free no. And complaint no. Is mentioned above. I am still waiting for the rectification. Please help.
Thanksbr...

I purchased orient tornado stand fan 15/04/2016 after two days that fan stopped working suddenly and after that complained in their customer care still nobody come to solve the problem, Dear Customer, thank you, your call no is S[protected], I bought this stand fan from Ray Electric which is placed in chandannagar, west Bengal, India, pin code - 712136
kindly solve my this problem.
thank you,
prosanta ghosh...

I have ordered wall fan from official website : http://www.orientelectriceshop.com/

Order no is : [protected]

Order date: 06.04.2016 16:04

Expected shipping date : 21.04.2016

While placing i was not aware of 15 days to ship item.

I am very disappointed, they never informed about 15 days will take to deliver

While contacting they are not responding....

I have purchased a new fan named orient spectra with led lights on 26.03.2016 from new gupta electric co. Sector 18-d, chandigarh and got installed after few days. After running appx. 2 hours, the fan and light was stopped. As written on fan box, i registered the complaint on free toll no. And complaint no. Is c[protected] dated 4th april, 2016. The complaint was attended by two officials and advised that they will attend the same after one/two...

Dear Sir/Madam,

I am highly disaapointed customer of Orient Fans. We have bought a new Orient Fan with lots of hopes for our new home in Bangalore however the fan has never worked properly.

The fan makes a lot of sound, lights are not working and there is no air even at the speed of 5!!!

Is this what you want to deliver as your premium Products. Now comes the next disappointment. I called up customer...

Remote of my orient fan is not working properly. I called customer care 4 times (between 31 Jan 16 to 4th feb 16) in last 5 days and they registered 2 calls (C[protected] and C[protected]). But still I am waiting for an engineer visit. Seems they provide support without engineers. This is first and last time I am using ORIENT product. My bad decision (:...

I bought a orient cecilia automatic silling fan of orient compony operates by remote from Success enterprises, pune. purchese dt : 13/09/2015. from Noember there sterted a some problems like speed chenge, light on/off, noise and much more. So, i amplaint at orient custmoer care toll free no.[protected] on 28/11/2015, their technician come, checked and told that sensour has gone, it has to replace, it will come in next week, .But nothing...

My induction cook top has been u/ s from 9 Sep 15 I have raised complaint. My complain no. Is C[protected] the company repersasantive has taken my induction cook top to service center and till date he has not solve the problem .when my raise complian the product was in warranty....

I have bought a ARETA Orient Fan SN[protected], on 18th November from Velocity Electricals and Hardware, Cosmos Complex, Shop Number 2, Opp. Happy Valley, Thane West, Phone :[protected], bill number 526 on 18th November 2015. As soon as it was installed, it was making chopping and squeaking sounds. We escalated it immediately. Since then we are waiting and are given a SLA of one hour, that someone will come and install it in an hour,...

Hello sir, i am from guntur, Andhra pradesh. my stand fan got repaired, fan not rotating, it stuck. so many times i called in guntur service person, till now no response from him, day by day he is postponing, pls take a complaint. Thank you....

Hi, This is regarding orient electric India .I purchased orient electric fan and its under warranty and now its throwing lot of noise and not working . I called customer care several times but they are not providing service .My complain no is C[protected] which got registered on 6 Nov 2015.Their dead line is 2 working days. They are so bad that without providing the service they are dropping message to my cell that technician has attended...

maine 2 orient company ke fan liye aur connect kar ne ke bad 2 tin minute ke bad apane aap zhatke se pop se takraya aur mera naya pop tut gaya he aur ye dono fan faulty he muzhe yahapar fasaya gaya hai sath main maine image aatached kiya hai...

We bought an orient spectra fan on the 15/08/2015.After getting the fan installed on the same day, we found that the remote for the fan does not work at all and also the light also controlled manually, hence whenever the fan is put the light also gets lit..we called the customercare at orient and registered the complaint... Now here's what happened.. 1. They hadn't registered the complaint at all..something that we found out when we called...

I bought Orient stand fan "Stand 37" eight months ago. The next day I found a problem that the fan's head is loosed. I called to customer care and they send him after two days. He repaired ( fit the bolt ) and said nothing will happen again. I fount a new problem after 4 months. This time the fan has existing problem and plus the orientation is automatically happens without switching it up. I have raised a ticket in customer care, the next...

with great fun fare, we decided to purchase new orient fans in feb 2015.but when the summer started, the trouble started. every time complaint, not attended many times. once technician from narela to whom the company has awarded to contract, visited and informed that by tomorrow, the fans would be replaced, no action, after 2 weeks complaint again, now says technician would visit again. all the complaints outstanding. last time the area manager...

Orient 400 mm Desk 25 Table Fan I bought it in 2010, it suddenly stopped working..i tried oiling the motor but still it did not started. Kindly go through the complaint and do the needful as soon as possible, as the problem is getting unbearable. Thank you...