I purchased ceiling fan of orient fans From Uttam electricals, Zumar das Market, Nr Thermax Chowk, Chinchwad, pune. Fan details are like sweep 1200mm, 220-240 V.A.C, 50 Hz, 1-PH, cost- Rs1000/-
Problem: They are not replacing another model with defective fan
Defect in fan: Air not circulating in the room ( room size 10ft X 10ft only), even air not circulate below the fan exactly at high speed
I was contact to customer service, they sent concern person & he changed the blades of fan. But still problem didn’t solve. Then serviceman said that typical this type of all fans has same problem, you doesn’t get more air- circulation, we can not do anything, and if you purchase the orient PSPO then you get more air-circulation. This is the answer of serviceman.
I have contact with the company also by mail (Mail Id: [protected]@orientfans.com; [protected]@orientfans.com; [protected]@orientfans.com, [protected]@aol.com, [protected]@hotmail.com; [protected]@hotmail.com). But they didn't reply me.
Means that orient are selling the design failed, faulty fans to customer.
If they are not replacing the model, then I have only one option that get down this & purchase new fan.
Please Resolve this issue.
Aug 14, 2020
Complaint marked as Resolved
Last year itself it started producing strange sound, we contacted several times to the local dealer and the service people in Amritsar. After that they changed the ball bearing of the fans. The fan is again producing the same sound and we called up the people at Amritsar and they said that the fan was under warranty for 1 year and we could not do anything. We looked at the warranty card its clearly mentioned that the warranty is for 2 years. Now its upto you to replace this product otherwise so many misleading statements have come from your side. We have proper documents to file a case if nothing is done in this matter.
Tilak Raj Verma
House No : 486
Sector 45-A
Chandigarh - 160047
M: [protected]