Orient Electric India Complaints & Reviews

Hello sirs,

This is to bring to your notice that i have purchased an orient jazz 1200 mm fan sl. No. Ff16 48cy 0066839 on 28.09.2016 from m/s ramdeo fans, p-36, india exchange place, extn., kolkata – 700 001.

Defects of the fan :

From the very beginning, i noticed that the fan has been loosing its speed and giving a ticking sound while running. I ignored, thinking that it will disappear and everything would be ok, as it is a fan, manufactured by orient company, a very reputed company in the world. But it continued till now.

On seeing that i lodged a complaint, over the phone, with your customer care on 11.07.2018 vide docket no.[protected]. I had talked with your mr. Sandip of your customer care and also with other persons of your customer care. I reminded them five consecutive dates, but every time they say mechanic will visit very shortly and make the problem ok.

I am very surprised to see the activities of your customer care. They even do not bother of their commitment and do not attend the complaint. They only make promise to attend.

Please note that if you do not attend the fan within 7 days from the receipt of this email, i would be compelled to take necessary legal action against you.

Please also note that the problem is from the beginning as i did not care, i have lodged complaint in late. But the fan is still under warranty.

I enclose the scanned copy of your warranty card.

Thanking you,

Yours faithfully

J. Das

I have purchased a fan from orient company having model spectra worth rs. 6000, two montha before. Tha fan has gurantee period of 2 years. Now it stopped working properly. I have complained about it in orient 's customer care 5 times, but they are not responding properly .I m very upset from last two week. Every time they make me fool. Plz help me from ur end.
The last message they have sent me is given below
"Dear Customer, thank you, your call no is C[protected], please share code 6572 with tech. if happy with the service. For any further asst, call [protected]."

I purchased a cooler orient electric model snow breeze neo cd6201b from bhardwaj tv centre vijay nagar, ghaziabad in[protected] invoice no. 505,
Defected cooler delivered our address k-161, sector-9, tripple storey, vijay nagar, ghaziabad, there is some problem in cooler, up and down nob already braked, sound coming inside it, some times smell problem also there
Complaint no. C[protected]

I have purchased one 48 inches ceiling fan having description[protected] summer chill white on 30-may 2018 from m/s kasturi lights, sco 17 sector 7-c, chandigarh. Since installation of the fan it is giving great trouble. It makes grinding sound all the time. Sometimes the sound is very loud and dangerous. I lodged complaint with the showroom who in turn registered the complaint with service center on 13.6.2018. The concern no is c[protected]. No technician has visited me for rectification of the complaint. I have tried calling the concerned persons but there is no response. The fan appears to have major
Manufacturing defect. No one is taking responsibility to rectify the fault. I want the dealer to replace the defective fan. Please help me exchange the fan. S. M. Singh

मैंने 2015 में एक वाटर गीजर खरीदा था जिसमें कि अगले वर्ष कंप्लेन आई और उसका पूरा एलिमेंट चेंज हुआ कंपनी के इलेक्ट्रीशियन ने उसे ढंग से फिट नहीं किया और अभी 2018 में फिर कंप्लेन आई है अब उसमें पानी टपक रहा है इलेक्ट्रीशियन आता है और फिर से एलिमेंट चेंज करने की बात करता है कस्टमर केयर से बात करने पर मेरे द्वारा यह आश्वासन देकर आएगी कि पूरे पैसे दे दिए जाएंगे लेकिन वह अपने कारीगर को फिर नहीं भेजते हैं इसके बाद कंपनी तरफ से कंप्लेन में सुनवाई नहीं होती है फोन काट दिया जाता है आखिर क्यों

I bought a wall fan in aug 2017
That starts jamming on its own after 1 month use and keeps on running radomly after 1-2 hour gap
I have complained so many times even the technician have visited several times and repaired it with almost every part
They have changer switch
Motot
Fan
Regulator and many other parts
But still the fan does the same

I asked the dealer to give me replacement so they ask me to get written replacement from the technician which the executives now deny that they won’t give any written replacement paper even if you want the service or not
They just keep fooling around keeps on adding used and old parts to your fan saying now its ok and you have to call them again
Fed of their service and the workers
Dont buy the most # products are from orient electric

I purchased a heavy duty exhaust sweep 450mm rpm 1400 from arora electricals shahzadi mandi agra vide invoice no 71 dt o8 05 2017 this exhaust suddenly stopped yesterday no smoke no smell obsd. Ms arora electricals says to contact you. Exaust detail gl 15 16 18 a e. 10019 pl arrange fault recovery soon. K g asthana p 20 mig nehru enclave shamsabadroad agra up pin 282004 mob [protected].

I buy aero ceiling fan from Orient and the service from Orient is very poor not even satisfy customer and also not able to give proper answer very bad quality of service I don't prefer anyone for buying Orient fan worst quality service by Orient
I file a complaint on 21may2018 till today no technician visit and I call again Orient customer care they give me a number and say that person help me but that also not do anything my complaint number is
C[protected]
C[protected]
C[protected]
Orient only want to sell fan and forget after selling fan and ignoring customers issues

I have bought a new orient airtek cooler from vijay sales preet vihar on 30th april. It was delievered on 1st may. Since then its pump is not working. I have complained about this to vijay sales but they said it is orient company's issue. I called them, they registered my complaint but since then no service techichian has visited. I call them daily they said technician will visit today but no technician ever visited. I want refund of my money because they provided me a defective piece and even they are not bothered about service.

I Purchased on Air cooler SNOWBREEZE SUPER Model CD5002B from Metro Cash & Carry on 28th April, 18. Delivwred ob 29th April, 18. While opened the cooler found that main body of the cooler is craxk from front corners ans Water Indicator found broken. Front upper luvers found loose dur to which it automatically xomea down while cooler is on. Model sr. No.[protected]

I purchaged ceiling fan on 20/4/2018 with 2 years waranty. The next day onwards its not working.
I lodged a complaint vide no. C[protected] dt. 21.4.2018. But till date (I. E. 29.4.2018) no technician attended the problem.
I hope after sale services should be monitored by the management strictly to protect consumer.

Srinivasarao
[protected]

Hello

We have purchase orient 2 fans. After 4 months too much noise is coming from the fan.

I have submitted a couple of service request but not able to get an answer also, they are always giving fake promises.

After some time i have call head of orient service dept mr. Saurav shah - ([protected]) but also, he is also not giving a proper answer and giving me fake promise.

Still, my query is not resolved from there end.

Dear sir,

As per inquiry no. C[protected] dated 11-04-18. On 12-04-18 service technician allocated to attend the complain.

Please note that the fan has perched on 10-04-18. On the same day we found that ;
1. Unexpected sound while function
2. Heat generated while function, unable to touch.
3. Not giving sufficient flow of air as per orient claim.

Nothing corrected by service technician.

Please replace the same and provide me other fan to over come from such result.

Looking forward for your proper response.

Regards.
Regular customer.

Maximum time complaint ke bad bhi koi reply nahi milta. 2 month se geizure ki complaint kar raha hun lekin koi response nahi hai. Aaj kal aaj kal kar kar ke talte ja rahe hain 100 bar compmaint kar di fir bhi koi farq nahi padta inko. Product bechne ke samay hum ye bhi karenge wo bhi karenge sab kuchh karenge. Jab service dene ki bat aai to hawa fs

I have purchased 10 nos. Of orient fans which include ceiling jazz, pedestal and exhaust fans during june 2016. Out of the above, one ceiling fan is running slowly and i lodged a complaint vide no. C [protected] dt. 04.02.18 of chennai region. Nobody attended to the complaint. Simply they say that i did not pick up the phone while they gave me a ring and they argue with me. I feel very bad with your technicians.

Moreover, all the ceiling fans are running very fast while it was set at 4 in the regulator. The speed between no. 3 and 4 in the regulator is abnormal and make air-cut sound. (Cell no.[protected] email: [protected]@gmail.com

My orient fan that i bought leas than 7 months back with 2 year warranty developed some problem for which i registered a complaint with orient customer care void reference no. C[protected]. The service engineer called me today morning and said he will visit and resolve the problem today itself but he never turned up. It gets worse. I received a message from orient in the evening saying the complaint has been attended and resolved. And this happened without the code the service engineer is supposed to take from the customer upon satisfactory resolution. Is some one at the company going to do something about it?

Hi,

I would like to inform you that i have complaint regarding fan that the same is not working properly and having noise issue in it. After lodging complain through phone call your person has came and repaired it on 26.02.18 but after that my fan worked hardly 1 week in good condition and after that the noise has started and seems like bearing issue has arise again as previously both the bearing were damaged and your person has changed them both. I still not called at your end and thought that this time may be some other issues are there and for that i should not blame to orient servicess but on 18th evening suddenly my fan stopped working and we tried to solve the issue at our end but it was not working as fast as previous and it seems that again bearings are broken. Yesterday spoke on your toll free no. And tried to lodge a complaint but your staff are saying that this time if your person will come to resolve the issue then they will charge me for both services and parts as my warranty has been ended on 27th feb 2018 but my question is that is this you call services when parts which changed by you is not working and got damaged in a month. I don't think that this is called services. Now i feel like i have been cheated by orient as they knew that my warranty is going to expire in 2 days when i lodged it first time and duplicate parts are used in my fan. At first when i called and got the fats service i was really very impressed and purchased 1 more orient fan 10 days ago. But now i feel that i have done a big mistake and i don't think that i and my relatives and friends can go for orient fans in future.

Thanks,
Mukesh
[protected]

I've brought 2 sealing fans last year for my newly built apartment. One of them is working well but the other one which is hung un my bedroom has started making creepy grazing noise.
I purchased this product (Orient jazz) from a well known buyer but sinve this is under warranty, i want the service provider to look into it as the product is still under 1 year warranty.

Hi sir my name is mr. Sandeep sisodia.
I am using the mcent browser app for regular.

0n 28 february 2018 i recharge my airtel number that is [protected] with rupees 50 but till date no recharge shown in my number

So plz help and solve the my problem.

My following complaints for hire

My mcent browser recharge is successful
But recharge amount is not credited in my mobile number [protected] airtel (Faridabad circle)..

So please kindly help and solve my problem...

Untrustworthy online shop www.orientelectriceshop.com.

They seem to have some good products. However, based on my experience do not buy online from this orientelectriceshop.com.

After paying for 20+ ceiling fans a month back, am still waiting to know when they can fulfill the entire order [order [protected], [protected], [protected]].

I ack the partial fulfillment of 6 fans, what about the rest, and when will be fulfilled?

Albee