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Orient Electric India Complaints & Reviews

www.orientelectric.com

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Updated: Sep 23, 2025

Complaints 408

Resolved

53

Unresolved

355

So far, so good. Orient Electric India is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Orient Electric India will keep up the work and continue to help more customers with their concerns even better 🤝

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Electronics & Appliances

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Orient Electric India reviews & complaints page 16

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Address: 110029

I purchased 2 orient celing fans on[protected] from r.k.electric co., 1554, gurudwara road, kotla mubarakpur, nd-110003 model no 14-15 48AV, sr. no. 027810 and 027811 respectively vide receipt no. 11833 book no 119

after instalation on[protected], i found that they are not delivering air properly, thus i launched the complaint no. C[protected] on[protected].

The person who came could not solve the problem and went back saying "this model will not deliver more air"

you are hereby requested to take action and replace these fans with new, properly working fans

Orient Electric India customer support has been notified about the posted complaint.

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O

Orient Electric

from New Delhi, Delhi

Jun 13, 2017

Hi Nirmal,

We regret the inconvenience caused to you. We have forwarded the complaint details to the concerned team. Our team get in touch with you to resolve the issue as soon as possible.

For any further assistance please feel free to contact us at[protected] and email us at
customer.[protected]@orientelectric.com

Regards,
Team Orient Electric

V

vishal1956

from Vapi, Gujarat

Jul 11, 2017

Previous call or complaint no. - w[protected].
Complaint date - 27.6.17.
Technician still not arrieved.
He is only saying on call that, i am coming in 2 hours. Than 1 hour, than 2 hours, than next day. And so on. From last 5 days.

Is this the facility of orient company to customers, who are buying costly designer fans.

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Address: Panchkula, Haryana, 134112

Website: Orient

Hi

I want to register complaint against irresponsible behaviour of orient technicians in panchkula i bought cooler year ago and the last date is 20 may 2017 for warranty i register my first complaint on 8th may 2017 no response from any concern team. No body is ready to work properly firstly technician is asking for address and then warranty if we yes its in warranry then he said sir its not possible me to come to your service location we have to call multiple time and wait for long now a days family suffers a lot because of hot weather so please take course of action that the companies may respect cosumters and consumer law

ISSUE :- cooler fan is not moving properly and humming sound is coming up from the motor we have to rotate the fan by hand every time when we turning on

Second complaint :- 11 may 2017 no response

Third complaint :- 13 may 2017 i got response technician came and resolve the problem and after 3-4 again i got the same issue

Fourth complaint :- 17 may 2017 till date no response im still waiting for the technician

Regards
SUMIT DESOR
[protected]

Orient Electric India customer support has been notified about the posted complaint.

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O

Orient Electric

from New Delhi, Delhi

Jun 13, 2017

Hi Sumit

We regret the inconvenience caused to you. We have forwarded the complaint details to the concerned team. Our team get in touch with you to resolve the issue as soon as possible.

For any further assistance please feel free to contact us at[protected] and email us at
customer.[protected]@orientelectric.com

Regards,
Team Orient Electric

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Address: 380051

Recently I purchased Aeroquite Ceiling Fan on 03/05/2017 from Sun Electric Store at Gandhi road, Ahmedabad
Once Your Technian visited my Home on 05/05/2017 to final set the installation which was installed by me on C[protected]Technian refused to install it properly at that time)
But even though there are problems about
No Airflow as shown 240 CMM
No RPM as shown 310 RPM
Even though No Airflow and RPM Comparatively More Noise
Down take Pipe and Motor Body at central are also Vibrating even it is Gravitationaly hung to the Fan Hook Box in the Ceiling
I complained on 11/05/201 by C[protected] and I got Sharing code but No any technician or Representative visited to resolve the problems yet

So please do needful for the same, might be piece is defective, if it not satisfactorily repairable than replace it by Summer Saver or Energy Star Model because they are working well than Aeroquite at my other Home

Since more than 19 Days, No any satisfactory reply or service from you

Hope we will get positive Response and Resolution from you please

Orient Electric India customer support has been notified about the posted complaint.

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O

Orient Electric

from New Delhi, Delhi

Jun 13, 2017

Hi Khodidas,

We regret the inconvenience caused to you. We have forwarded the complaint details to the concerned team. Our team get in touch with you to resolve the issue as soon as possible.

For any further assistance please feel free to contact us at[protected] and email us at
customer.[protected]@orientelectric.com

Regards,
Team Orient Electric

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Address: 500008

Website: Orient Electric

I am very dissatisfied with the service you provide!! I ordered this cooler a year ago a for my family and it stop working how it is suppose to work after two days my family thought is is normal. Then when ai came to visit my family I find out this big cooler that says tornado grand on it and it throw wind like a small fan and even more the service man charged me 350 rupees to tell me the motor is out. He could have told me this over the phone!!! Somebody better call me a replace my cooler!!!(

Orient Electric India customer support has been notified about the posted complaint.

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G

Garvit04

from Ahmedabad, Gujarat

May 22, 2017

My orient cooler CD7001H is having some leakage problems.
Register my complaint and send a mechanic for the same.

Orient Electric's reply, Jun 13, 2017

Hi Garvita,

We regret the inconvenience caused to you. We request you to please share your complaint and contact details with us so that our team get in touch with you to resolve the issue as soon as possible.

For any further assistance please feel free to contact us at 91-11- 40507000 and email us at
[email protected]

Regards,
Team Orient Electric

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Address: Kozhikode, Kerala, 673592

Dear sir,
As the Aeroquiet model is not available in wayanad I bought the product from available location Kottayam. But after fixing this the fan is producing sound. So I contacted the customer service and raised complaint with ref no:W[protected] on May 8th.

After several followups still none caller for repair. Today again I called customer service and got a service person number. Now they saying you have to take the fan to dealer in Kottayam itself to get it rectified.

Please help us to sort this issue.

Orient Electric India customer support has been notified about the posted complaint.

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G

gopalmittal

from Patna, Bihar

May 30, 2017

It has not even been a year since I have purchased the pedestal fan and now it is not working.I hope you kindly look into this.

M

Mritunjya Gouttam

from Darbhanga, Bihar

May 31, 2017

Hi I had bought a table fan at 30 April 2017 band it was working good but now it is not working . So please provide your assistance ASAP
Cash invoice no. 2673
Serial no. 0064483
Modal no. Table27
Purchase date[protected]

O

Orient Electric

from New Delhi, Delhi

Jun 13, 2017

Hi Varghese,

We regret the inconvenience caused to you. We have forwarded the complaint details to the concerned team. Our team get in touch with you to resolve the issue as soon as possible.

For any further assistance please feel free to contact us at[protected] and email us at
customer.[protected]@orientelectric.com

Regards,
Team Orient Electric

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Address: 440023

I was purchased orient induction top at the end of nov-2016. i got a failure product. then i complained to the shop person where i purchased from, he told that complain to customer care, i contacted then the service engineer approved for replacement. but shop person and supplier playing games with me since last 4 months the product is not available i attached the list of purchase bill, service engineer copy

Orient Electric India customer support has been notified about the posted complaint.

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Address: 122051

R / sir
I purchased a wall fan 45 on 20-4-16.
This was not working from last week. i registered a complained on 12-4 — 17 at 11.20am (complain no c[protected]).
*you give confirmation that our technician should come within 24-48 hr.
• but till now no one come in my office to repair.
• again i call to customer care on 13-4-17, your floor supervisor mr. shivnaryan give me a no [protected]. i call on this no many times but this no is switch off.
• again i call to customer care at 12:10 noon. mr. saroj attend me and he transfer my call to mr. aakesh (explanation deptt.). aakesh give me another no [protected]
• i call 3 times to this no, finally he refuse to solve my problem.
Sir what i can do??? i dump your orient fan in dustbin or you will repair it. it’s on you
* i totally fad up to follow you

Jai kishan
[protected]

Orient Electric India customer support has been notified about the posted complaint.

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O

Orient Electric

from New Delhi, Delhi

Apr 25, 2017

Hi Jai,

We regret the inconvenience caused to you. We have forwarded the complaint details to the concerned team. Our team get in touch with you to resolve the issue as soon as possible.

For any further assistance please feel free to contact us at[protected] and email us at
customer.[protected]@orientelectric.com

Regards,
Team Orient Electric

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Address: Lucknow, Uttar Pradesh, 226012

Website: Orientelectric.in

Bought stand fan on 26th March 2017 in Lucknow.
Complained several times but the problem wasn't solved.
The engineers took the fan with them but couldn't repair it.
When asked about the issue they replied that fan works like this only.
We asked for replacement as the product delivered was defected on this customer executive went dead ear.
Complain Nos. [protected],[protected], [protected].
Model No. Stand 37
Serial No. KF16 16LH 0042293.

Several visits have been made but they couldn't repair the fan.
I am looking for a replacement, if they can't I want refund.

Orient Electric India customer support has been notified about the posted complaint.

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P

p baji

from Giddalur, Andhra Pradesh

Apr 21, 2017

I have brought orient fan in last 10months ago.. Its work not in probably, , , so please sent technician

O

Orient Electric

from New Delhi, Delhi

Apr 25, 2017

Hi Bhaiyuroy,

We regret the inconvenience caused to you. We have forwarded the complaint details to the concerned team. Our team get in touch with you to resolve the issue as soon as possible.

For any further assistance please feel free to contact us at[protected] and email us at
customer.[protected]@orientelectric.com

Regards,
Team Orient Electric

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Website: [email protected]

We purchased Pedasteral Fan Model Orient Tornado four years back. One month back there was a problem for the fan that loud sound is coming. Immediately we informed the company over toll free no vide complaint no C[protected], company representative approached us and taken Rs.300 towards service charges, and repaired the fan but the problem was not resolved . Now again I telephoned the company but they are keeping a deaf ear too.
Our address V V Ramana Murty,
Hno 11-47/1, FCI Colony,
Indrapalem, Kakinada Pin 533006.
Mobile no [protected].

Orient Electric India customer support has been notified about the posted complaint.

Apr 09, 2017

Updated by [email protected] We purchased Pedasteral Fan Model Orient Tornado four years back. One month back there was a problem for the fan that loud sound is coming. Immediately we informed the company over toll free no vide complaint no C[protected], company representative approached us and taken Rs.300 towards service charges, and repaired the fan but the problem was not resolved . Now again I telephoned the company but they are keeping a deaf ear too.
Our address V V Ramana Murty,
Hno 11-47/1, FCI Colony,
Indrapalem, Kakinada Pin 533006.
Mobile no [protected].

Again I received a call from the company Orient Elec.Director, Refunds, Orient Electr.Mr.Batnakar for refund of money of Rs.3500 but the said representative asked for bank details, and the said amount was debited to my account instead of credit. Now the company cheated me vide phone [protected]

Apr 09, 2017

Updated by [email protected] We purchased Pedasteral Fan Model Orient Tornado four years back. One month back there was a problem for the fan that loud sound is coming. Immediately we informed the company over toll free no vide complaint no C[protected], company representative approached us and taken Rs.300 towards service charges, and repaired the fan but the problem was not resolved . Now again I telephoned the company but they are keeping a deaf ear too.
Our address V V Ramana Murty,
Hno 11-47/1, FCI Colony,
Indrapalem, Kakinada Pin 533006.
Mobile no [protected].
Soon after making complaint in this website immediately I got a phone call from [protected] and [protected] representing as Director, Refunds, Orient Electric Co. and informed us "that we are directed by Govt.to refund the fan cost to the consumer provided information of bank details of the consumer, immediately my bank account was debited with Rs.3, 500 which was a fake call. I could not know how I got a fake call soon after placing the complaint in this web and telephoning to [protected]. Now I was being cheated by X for a sum of Rs.3500, consumer be aware

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O

Orient Electric

from New Delhi, Delhi

Apr 25, 2017

Hi V V Ramana Murty,

We regret the inconvenience caused to you. We have forwarded the complaint details to the concerned team. Our team get in touch with you to resolve the issue as soon as possible.

For any further assistance please feel free to contact us at[protected] and email us at
customer.[protected]@orientelectric.com

Regards,
Team Orient Electric

G

Gavvy

from Bathinda, Punjab

May 8, 2017

Sir mein Jalandhar Punjab se hu mene Bedi electrical se orient jazz ceiling fan purchase kiya tha Date 31/03/2017 ko but first day se hi isme problem hai ek to voice bohat aati hai second speed ek dam chalte chalte kam ho gyi kai bar complaint ki but fan sahi nahi hua plsss aap is product ko replace kra dijia thanku

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Address: Mumbai City, Maharashtra, 400078

The stand fan has already got repaired by tech 4 to 5 times in last 1 year.. It automatically stop working, buttons coming out, making so much of noise. Last Complaint no. is C[protected]. In warranty if product is giving so much trouble than what will happen after warranty will be over.

We need a replacement or refund of the product.

Customer care executive are so rude that they don't even listen to our queries.

Orient Electric India customer support has been notified about the posted complaint.

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O

Orient Electric

from New Delhi, Delhi

Apr 5, 2017

Hi FalgDiya,

We regret the inconvenience caused to you. We have forwarded the complaint details to the concerned team. Our team get in touch with you to resolve the issue as soon as possible.

For any further assistance please feel free to contact us at[protected] and email us at
customer.[protected]@orientelectric.com

Regards,
Team Orient Electric

S

saiprakash electronics

from Chennai, Tamil Nadu

Apr 21, 2017

It not working and heat or not coming heating element burn so request your technician

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Address: New Delhi, Delhi, 011

I purchased 4 aeroquiet fans recently, considering the less noise quality . However one of the fans is too noisy and it is definitely surprising, considering the high cost of the fans . It really makes me sad, as I had changed all my fans to aeroquiet fans, I in fact, had waited for its launch, and had lived for 15 days without fans, having sold previous fans to a shop. I request for an immediate action please .

Orient Electric India customer support has been notified about the posted complaint.

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O

Orient Electric

from New Delhi, Delhi

Mar 27, 2017

Hi ak_purswani,

We regret the inconvenience caused to you. We request you to please share your complaint details and contact details with us so that our team will resolve the issue as soon as possible.

For any further assistance please feel free to contact us at[protected] and email us at
customer.[protected]@orientelectric.com

Regards,
Team Orient Electric

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Address: Bangalore, Karnataka, 560066

Website: Orient

I bought a orient gratia 1200mm topaz gold fan from pepperfry and got the delivery on March 1st. Soon after installation, we found that the fan isn't working at all. The electrician has confirmed that the problem lies in the fan and not the electric wiring or anything else. Request orient electric to take steps to get the fan repaired cos it is within the warranty period.

Orient Electric India customer support has been notified about the posted complaint.

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O

Orient Electric

from New Delhi, Delhi

Mar 27, 2017

Hi Anwesha Deb,

We regret the inconvenience caused to you. We request you to please share your complaint details and contact details with us so that our team can get in touch with you and resolve the issue as soon as possible.

For any further assistance please feel free to contact us at[protected] and email us at
customer.[protected]@orientelectric.com

Regards,
Team Orient Electric

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Their portal is very badly designed and managed. till we pay the Price of the material we will not come to know the actual shipping date. .. once the payment is done.. we will come to know about the expected shipping date. but not the expected delivery date. .. even in the order confirmation email, the customer care email id is mentioned wrong. i am feeling like it is a fake website.
just today i have ordered one item.. so now its my time for waiting.

Orient Electric India customer support has been notified about the posted complaint.

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O

Orient Electric

from New Delhi, Delhi

Mar 14, 2017

Hi Gujran,

We regret the inconvenience caused to you. We would request you to please share your complaint details with us. We would forward the same to the concerned team and resolve the issue as soon as possible.

For any further assistance please feel free to contact us at[protected] and email us at
customer.[protected]@orientelectric.com

Regards,
Team Orient Electric

N

NusLike

Mar 15, 2017

Dear Orient

I have mentioned earlier the issue, i will again list down in points

1) http://www.orientelectriceshop.com is "UNSECURED" web site for online shopping.
2 Till we do the payment, we will not come to know the actual Dispatch Date of the item in the Cart.
3) Even after the payment is done, we will not come know the Actual arrival Date of the Product.
4) The Confirmation email sent from this website is having wrong email id of customer care "Email : [protected]@infibeam2.net"
Contact Info :[protected]"
5) the whole online shopping experience is worst and dont' know about the service provided by the Orient.

I have ordered few material from this web site. so i will wait till it arrives and then if arrives then i will update further.

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Address: 421306

Website: Www.consumercomplaints.in

The pedestrial fan has already got repaire by tech 4 time in 1year.. It automatically stop working. We bought it in last may 2016. Got warranty for 1year. Now we are complaining for the 5th time. Complaint no. C[protected]. We need a replacement of the product or want a warranty extended. Kindly solve the issue since the product has not even worked properly for 1 year.

Orient Electric India customer support has been notified about the posted complaint.

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O

Orient Electric

from New Delhi, Delhi

Mar 14, 2017

Hi VyshnAvi Nair,

We regret the inconvenience caused to you. We have forwarded the issue to the concerned team. Our team will resolve the issue as soon as possible.

For any further assistance please feel free to contact us at[protected] and email us at
customer.[protected]@orientelectric.com

Regards,
Team Orient Electric

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Address: 400708

I have complained regarding change of fan motor in october 2016. That time i was conveyed by service centre that i have to pay rs 1200 for motor and 200 for service charges. When they came to change they said me price 1500 and 300.

Now again i made complaint for the same and now price said by them 2300 and 200.
Could you pls give me the exact genuine price. Else i will compliant this to consumer care.

Orient Electric India customer support has been notified about the posted complaint.

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A

Amit Shekh

from Gurgaon, Haryana

Feb 23, 2017

I have 2 ceiling fans, both not working . Their details are :-
Fan 1, model no - 1200mm summercool
Fan 2, model no - 1200 mm new breeze

O

Orient Electric

from New Delhi, Delhi

Mar 14, 2017

Hi mkkukreja,

We regret the inconvenience caused to you. We would request you to please share your complaint details with us. We would forward the same to the concerned team and resolve the issue as soon as possible.

For any further assistance please feel free to contact us at[protected] and email us at
customer.[protected]@orientelectric.com

Regards,
Team Orient Electric

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Address: Thane, Maharashtra, 400610

Website: www.orientelectric.com/fan

I bought 4 units of top end models with remote and changing lights 2 months back, there is nagging noise and also intermittently big noise. I logged complaints over help line, I got SMS from them that issue is solved even without any service engineer coming to my house. Such joke and pathetic and cheating bogus company. After I sent multiple emails to them, one engineer came and could not solve issue, he told he will send more technical person to solve issue, it happened 3 times, no skilled person, no call, no visit, wastage of time and money. Cheap company fooling customers, beware of Orient fans company

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O

Orient Electric

from New Delhi, Delhi

Feb 9, 2017

Hi Nikhil Deshkari,

We regret the inconvenience caused to you. We would request you to please share your complaint details with us. We would forward the same to the concerned team and resolve the issue as soon as possible.

For any further assistance please feel free to contact us at[protected] and email us at
customer.[protected]@orientelectric.com

Regards,
Team Orient Electric

S

Sasikuamr

from Coimbatore, Tamil Nadu

Feb 14, 2017

Orient Electric India Complaint Status Update [ID: 1485742]

We would like to know the status of above mentioned complaint status lodged on 3 rd feb 2017

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Address: 603102

Website: orient

I have bought orient fans bill DT enclosed at image file .. Fan abruptly not working which has been given for service at AEEC stores at kalpakkam complaint register copy also attached.. After 8 months of long wait no response turned back from distributor / orient company people ...please replace the orient fan which has been defunct after 2 months o[censored]se
Regards
Sasikumar G
[protected]
[protected]@gmail.com

Orient Electric India customer support has been notified about the posted complaint.

Feb 09, 2017

Updated by Sasikuamr Complaint not yet resolved

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O

Orient Electric

from New Delhi, Delhi

Feb 9, 2017

Hi Sasikumar G,

We regret the inconvenience caused to you. We would request you to please share your complaint details with us. We would forward the same to the concerned team and resolve the issue as soon as possible.

For any further assistance please feel free to contact us at[protected] and email us at
customer.[protected]@orientelectric.com

Regards,
Team Orient Electric

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Address: Thane, Maharashtra, 400602

From:-
Paresh C Saraiya
B-402, Sutravihar CHS,
Maharshi Karve Rd,
Naupada, Thane
Tel[protected]

Respected Sir,

I have written three email to you regarding my purchase of your company instrument (fan) and not cooler from Laxmi Electronics, Thane. You have cheated me giving wrong item because it is not giving cool air at all. Your company's mechanic Mr. Sanjay Vishvakarma also checked twice and agreed the same thing now what else proof you want. Please refund my full amount within 15 days otherwise I have to go to consumer court and moreover I wll claim five lacs rupees for harassment and delay the matter.

I wll also take this matter to T.V Complaint box channel and news paper to warn the people for such cheating.

I Hope you will find better to refund my monty and take away your instrument.

Thanks

Your's sincerely,

Paresh C Sariya

Mar 16, 2017

Complaint marked as Resolved

sir till date complaint is not resolved by orient electric co. one call is made on home after words email is come that engineer say that product is ok. but my question is that i have proof that there engineer give report that product has fault so complaint and exchange for money

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O

Orient Electric

from New Delhi, Delhi

Jan 20, 2017

Hi Paresh C Sariya,

We regret the inconvenience caused to you. We would request you to please share your complaint details with us. We would forward the same to the concerned team and resolve the issue as soon as possible.

For any further assistance please feel free to contact us at[protected] and email us at
customer.[protected]@orientelectric.com

Regards,
Team Orient Electric

R

Rahul Zapdiya

May 15, 2022

Orient ceiling fan high speed Nahi he
Muje mera money return please

R

Rahul Zapdiya

May 15, 2022

Orient ceiling fan high speed Nahi de Raha he muje mera money return kardo please

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Address: Guntur, Andhra Pradesh, 522034

Website: www.orientelectric.com

Sir I purchased Orient Wall Fan 400 mm Wall 47 on[protected] from M/s.Goodwill Enterprises, Indian Chamber Building, Guntur - 522 001, Andhra Pradesh. I approached two times, they sent the appliance to M/s Sharada Electricals, R.Agraharam, Guntur for repairs. But, no use. I am retired Auditor, I contacted M/s Goodwill Enterprises, but they are giving irresponsible and reckless answers. So, kindly replace the piece as early as possible. Thanking u.

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O

Orient Electric

from New Delhi, Delhi

Jan 16, 2017

Hi R V Raja Rao,

We regret the inconvenience caused to you. We would request you to please share your complaint details with us. We would forward the same to the concerned team and resolve the issue as soon as possible.

For any further assistance please feel free to contact us at[protected] and email us at
customer.[protected]@orientelectric.com

Regards,
Team Orient Electric

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Address: West Godavari, Andhra Pradesh, 534211

I b.v.r.murty lodge a complaint about orient actus watergeyser thermostat was not working.it was complainted on[protected].your technician attended .he says it was replaced within one week.later he did not reply to my phone.recently i told this service head.your technician respond was very very bad.please tell me your service persons doing complete a call taking time more than a month.it is pity if i am not purchasing of your any product.
do needful action.
regards
b.v.r.murty.
[protected]

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O

Orient Electric

from New Delhi, Delhi

Jan 13, 2017

Hi B.V.R Murty,

we sincerely regret the inconvenience caused to you.
We would request you to please share your complaint number with us so that we can resolve your issue as soon as possible.

For any further assistance please feel free to contact us at[protected] and email us at
customer.[protected]@orientelectric.com

Regards,
Team Orient Electric

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