Ortel Communications Complaints & Reviews

I am subscriber / user of Broadband internet service as well as Cable TV connection from Ortel Communication Ltd., Sambalpur, Orissa. Initially the service was quite satisfactory like I was getting fairly good internet speed and nice picture quality. However, the quality of service deteriorated all of a sudden as for internet the link is not there for the entire day and hazy picture of cable TV. This phenomenon has now been continuing for...

Hi.. This is Bishnu.. I am a customer of Ortel Bhubaneswar. Their Internet service is very poor and the guys who are in the charge of customer service they are not respond at all. When I called then for my complaint they said that your area not coming under our service center. I tried 5 different nos but the answer was same.
Fk the ortel Bhubaneswar......

Dear Sir/Madam,

I’m staying overseas and my family is staying in BBSR, GGP Colony. It is very sad to announce that the ORTEL executives have taken Rs. 1500 for connecting the net for last 2/3 weeks, but after several correspondence over phone there is no response from the company side. The executives are extremely non cooperative.

Please consider this mail as URGENT.

Best Regards,
Bikash...

Ortel has got the most irresponsible customer-care service I've ever faced....
I'm from kolkata (WB).
I was made fool by the sales person at first... he told me Ortel is the fastest internet connection in India... It provides 256kbps download speed (specifically) against the 256kbps plan...hahahah!!! ridiculous.... I asked him 100 times that was he making mistake to say 256kbps DOWNLOAD speed?? (I knew about the...

Dear Sir,

I took an Ortel WiFi Connection before 10 days. Earlier when I was given with a modem connection we were experiencing lots of problems of modem disconnection, signal, connectivity failure etc. The dealer convinced that WiFi connection has overcomed all sorts of complaints that arroused with modem. So after taking the connection, the neither modem nor the WiFi is working. Inspite of our repeated approach these people...

Dear Sir,

Connection applied for - Digital STB connection - Platinum pack
Amnt paid - INR 300
Money receipt no - 53519
Applied on - 15.09.2010

A representative from Ortel comm had visited us on 15th sept and took the mentioned amnt . He confirmed to us that we would be getting the connection before 12 in the afternoon next day i.e.16.09.2010.

Today is 06.10.2010 and i am yet...

Dear sir
I am very dissatisfied with the service.i tell to you.ortel new connection instalation service is very faultfull and careless ,I was paid to money 1000rupees date01/09/2010bil number-16814against the oritel mini plan(125rupees) but so far not do the succesfull internet connection..if i ask any qustion ortel employee not proparly reply to me.and i was allrady give a letter to ortel nodal officar, So I do the finaly ...

Dear Sir/Madam,
Myself Mukesh Bisen C/o, Mr. Tarachand Khandate H.No.- 452, Oppsite Sarswati Dal Mill , Behind Ashoka Hospital, Ashoka Vihar Colony, Lodhipara Chowk ,Pandri, Raipur has applied for new connection of Ortel Broadband & cable Connection on 11.07.2010 & my Order Form No. is 701379 which fulfilled By company Executive M r. Rajesh having Mobile no. [protected] . Amount Paid To Mr. Rajesh is Rs. 1000.00...

broadband speed is near about 20-30 kbps which is very less then the internet plan i have taken i.e, 256 kbps....

my interner connection is not properly worked,i have lodge a complain,but no action has been taken till now....

I had taken a ORTEL cable and internet connection.

Initially they exchanged ORTEL set top box with my Set topbox on by back scheme, that i was using in Bangalore. after taking the connection they didn't provide me all channels as per the purchased plan (ORTEL HOME PlUS - http://www.ortel.net/services.asp)

After several times complaint about the channels finally they come back saying that my set top box...

On recommendation of our cablewala, I contacted one Mr Srimanta Kumar Sahoo ([protected]) for availing ORTELS broadband connection. The Sales guy as natural promised me one of the best services in India and an uptime of 99% for the broadband connection. I wanted the connection to be fixed by the end of next day as i had to travel out a day after.

After a lot of calls to Srimanta, two guys arrived in the evening. They were merely...

Sir,
I am a suffering customer of ortel broadband service. I wanted to get a broadband connection which i heard from my staff member that ortel is the cheapest broadband connection. The same day i got the company's number and ordered the service. The salesman promised to gaive me the connection in 2 days. But it took 5 days to get the connection. Also the internet was not getting properly . So i asked them to see any defects...

I have applied for Internet service from "Ortel communication" in the month of May 2009 and deposited all the require fees. But later they did not give me connection because there is no such Internet facility is available in our part of my city. I have submitted all the documents for refund in August 2009, but still they are not refunding my money....

Ortel Broadband - A curse for Internet Users in Sambalpur!!!

Ortel even should not be given license for running organization since they do not have anything to be called as organisation.

1) Service is pathetic. customer care does not take phone call after ringing 10-12 times or numbers are always engaged.

2) Daily there is no cable or broadband connection at least 4-5 hours.
3) Broadband...

The ortel communications has been providing the worst broadband service than any other broadband companies.Its customer executives do not have the courtesy to deal with the customers.Also since i am lodging complaints daily since 2 months but all are in vain.I am hardly using ten to fifteen minutes of broadband service that too only surfing and no download,with this i am getting the daily download as 60 mb as fixed.The field officers are...

Dear,Sir/Madam

Recently I Have Taken Ortel Broadband Connection Plan-Ortel Economy A Person Came To My House To Tell Me About The Plans,
When I Asked Him About The Speed He Said At Least The Speed Would Be 256kb/s
But When I Took The Connection The Speed Is 40kb/s At The Day Time In The Night The Speed Is 10kb/s When They Give Free Download.
And Even When I Saw How Much I Downloaded It Said 400MB In Only...

Hi,

This is to inform that i have been using Ortel internet connection since about 4 months. I got a nice service in the beggining but now i dont get a proper service The internet is very slow. The people of the customer care are very rude and they do not talk properly. They say that there is problem in my laptop. If it is so, how is it possible that another internet connection in this laptop works properly?

I...

Beware Orissa Internet Users from the so called, Ortel Communications Ltd. or ORTEL Broadband. Never ever choose Ortel as your internet service provider. They are the most rubbish and worst broadband company to deal with.


Here are few points why you should stay away from it :

1. False Internet Plans and Packages with FALSE speed notations. You will even get 1/3rd of the claimed speed.

2....

- I did not use internet services from 17th-31st Dec 2009.Yet my entire remaining download limit of around 600mb for the month of De 2009 was shown as used up by the ortel website.

- I did not use internet services on 16th and 17th Jan 2010 being out of town and my connection being a modem-based i obviously can not carry it around.
Yet ortelcom.com website listed 118mb of download against 16th jan 2010 and 269mb of...