Ortel Communications Complaints & Reviews

I am subscriber / user of Broadband internet service as well as Cable TV connection from Ortel Communication Ltd., Sambalpur, Orissa. Initially the service was quite satisfactory like I was getting fairly good internet speed and nice picture quality. However, the quality of service deteriorated all of a sudden as for internet the link is not there for the entire day and hazy picture of cable TV. This phenomenon has now been continuing for the last 4 months and it has become a pain for me. I can not change the connection as it means entirely new costs involved and ortel is not responding in any way.

My customer ID number is 496659.

I put multiple phone and mail requests to Ortel to either improve the connection quality or return back the money but in vain. The customer care never takes up the calls and most of the time is engaged. I am fed up now and can only painfully request others that never never susbscribe to Ortel communication for Internet or Cable and do not suffer such as I have. They are highly unprofessional persons and I am determined to take up the case at consumer forum.

Thanks & regards

Sourav Chakraborty

Hi.. This is Bishnu.. I am a customer of Ortel Bhubaneswar. Their Internet service is very poor and the guys who are in the charge of customer service they are not respond at all. When I called then for my complaint they said that your area not coming under our service center. I tried 5 different nos but the answer was same.
Fk the ortel Bhubaneswar...

Dear Sir/Madam,

I’m staying overseas and my family is staying in BBSR, GGP Colony. It is very sad to announce that the ORTEL executives have taken Rs. 1500 for connecting the net for last 2/3 weeks, but after several correspondence over phone there is no response from the company side. The executives are extremely non cooperative.

Please consider this mail as URGENT.

Best Regards,
Bikash Panda

Ortel has got the most irresponsible customer-care service I've ever faced....
I'm from kolkata (WB).
I was made fool by the sales person at first... he told me Ortel is the fastest internet connection in India... It provides 256kbps download speed (specifically) against the 256kbps plan...hahahah!!! ridiculous.... I asked him 100 times that was he making mistake to say 256kbps DOWNLOAD speed?? (I knew about the bandwidth conditions ) Even he was so shameless...to say "No No... It's the specialty Of Ortel"... And I was extremely fool to be amused by that Fraud's words...and I took the connection...hahaha....and the rest was just a nightmare to me!!!!! I used to get the connection hardly for 5-7 hours a day!!!!! I used to waste at least 50 Rs. from my mobile balance for calling the customer care executive every month of those horrendous 4 months of my subscription!!!!! I just laugh remembering that even I called them many times to collect the modem from my home, but they were so reluctant to that....

It's my humble request to all the readers of this page that "Plz Plz Don't Trust these Hoodlums.... Ortel is a Dacoits' Organization"

[censored] u Ortel !!!!!!

Dear Sir,

I took an Ortel WiFi Connection before 10 days. Earlier when I was given with a modem connection we were experiencing lots of problems of modem disconnection, signal, connectivity failure etc. The dealer convinced that WiFi connection has overcomed all sorts of complaints that arroused with modem. So after taking the connection, the neither modem nor the WiFi is working. Inspite of our repeated approach these people are not responding to our queries. We are strictly dissatisfied and afterwards I took all the defective devices and dropped to the dealer's office. There on instead of responding to my query these people told that we are helpless and plz take away the device. Get it on some other day we will cancel ur connection.

Your urgent attention and sincereaction in this regard is needed so that these people stop playing with us.

Regards

Ratan Agarwal
+91-[protected]

Dear Sir,

Connection applied for - Digital STB connection - Platinum pack
Amnt paid - INR 300
Money receipt no - 53519
Applied on - 15.09.2010

A representative from Ortel comm had visited us on 15th sept and took the mentioned amnt . He confirmed to us that we would be getting the connection before 12 in the afternoon next day i.e.16.09.2010.

Today is 06.10.2010 and i am yet to receive the connection.I have contacted the customer care 5 times in the last twenty days and everytime i had been assured that action would be taken and the connection would be provided in a day. On every call to the customer care centre i have been given false hopes and wrong information.

I am fed up with this kind of pathetic service.

Dear sir
I am very dissatisfied with the service.i tell to you.ortel new connection instalation service is very faultfull and careless ,I was paid to money 1000rupees date01/09/2010bil number-16814against the oritel mini plan(125rupees) but so far not do the succesfull internet connection..if i ask any qustion ortel employee not proparly reply to me.and i was allrady give a letter to ortel nodal officar, So I do the finaly deside I do not want ortel internet connection..please you help to me how i will get my advance pay money.bill number-16814,mobile no.-[protected]
Rajiv kumar kapish,s-2plot no.456,niladree vihar,bhubaneswar,orissa-751016

Dear Sir/Madam,
Myself Mukesh Bisen C/o, Mr. Tarachand Khandate H.No.- 452, Oppsite Sarswati Dal Mill , Behind Ashoka Hospital, Ashoka Vihar Colony, Lodhipara Chowk ,Pandri, Raipur has applied for new connection of Ortel Broadband & cable Connection on 11.07.2010 & my Order Form No. is 701379 which fulfilled By company Executive M r. Rajesh having Mobile no. [protected] . Amount Paid To Mr. Rajesh is Rs. 1000.00 for Broadband And Rs. 200 For Cable Connection.
Sir Problem is that After several request on telephone and walkin i got internet connection on dtd. 02.08.10 after 20days of payment. but cable connection is still pending & on calling customer care of Raipur people says that we are trying & trying only. and some time people response very rudely.
Mr. Rajesh never receive my call on his mobile. Now I am unable to understand what we have to do with such kind of peoples & companies.
Still I hope that company will try to make connection asap .
Regards
Mukesh Bisen
Raipur
[protected]

note:- pl. try to short out problem asap yaar. i can understand that being a new-comer u have many problem and restriction but 23 days are more then enough guys.





Dtd 04.08.2010

broadband speed is near about 20-30 kbps which is very less then the internet plan i have taken i.e, 256 kbps.

my interner connection is not properly worked,i have lodge a complain,but no action has been taken till now.

I had taken a ORTEL cable and internet connection.

Initially they exchanged ORTEL set top box with my Set topbox on by back scheme, that i was using in Bangalore. after taking the connection they didn't provide me all channels as per the purchased plan (ORTEL HOME PlUS - http://www.ortel.net/services.asp)

After several times complaint about the channels finally they come back saying that my set top box is not falling their exchanges criteria because they were looking for set top box like tata sky, big tv etc.. not like local set top box running in bangalore.

But I told your marketing and technical person were recognized before it exchanged. (all these technical person had come physically to exchange the settop box)



After that i told them to take their setup box and giv me back my settop box. they told you have return it otherwise we will charge for that. I went to ORTEL office

address - Ortel Communications Ltd. (Bhubaneswar), C-1, BDA Colony, Behind RMRC Campus, Chandrasekharpur, Bhubaneswar, Phone:[protected]
Customer Care:[protected]

and returned. when i asked for my set top box they told its not possible to find out the box it ll take some time... after long argument, i asked them for a time to return my settop box . initially they told 1 week.. but after that its since 6 months they are doing the same thing Please help

my ORTEL customer ID is 588576, Name - Subhranshu sahoo,, bhubaneswar

On recommendation of our cablewala, I contacted one Mr Srimanta Kumar Sahoo ([protected]) for availing ORTELS broadband connection. The Sales guy as natural promised me one of the best services in India and an uptime of 99% for the broadband connection. I wanted the connection to be fixed by the end of next day as i had to travel out a day after.

After a lot of calls to Srimanta, two guys arrived in the evening. They were merely interested in hanging the cable somewhere and vanish to which I objected. ORTEL had charged Rs 1250/ as cost of equipment and installation charges and here were guys who were not interested in installation. I immediately contacted srimanta and told him the problem, he conveyed that, cabling/capping was not part of installation and, I will have to do it through my source. I wanted to contact thier head of data services, but srimanta refused to give the number on the pretext of nonavailability. Finally, i was able to get the no of Head of data services Ms Rashmita and contacted her. She was also out of answer and simply told it was not part of installation to lay the cables properly. She even tried to prove that it was my fault as i did not ask for all details before booking new connection.

I soon realised that i have been traped and a bunch of liers are leading me to nowhere except more harassment. They were trying to avoid me and speak to me on phone or in person. Finally after a lot of calls and visit I managed to get my refund....

Therefore, My sincere request to all is to avoid ORTEL.

Sir,
I am a suffering customer of ortel broadband service. I wanted to get a broadband connection which i heard from my staff member that ortel is the cheapest broadband connection. The same day i got the company's number and ordered the service. The salesman promised to gaive me the connection in 2 days. But it took 5 days to get the connection. Also the internet was not getting properly . So i asked them to see any defects in my connection. Many service repairers came to my house and the 6th repairer repaired it. This took 15 days after i got the connection. So i beg all the citizens of Orissa that please do not try to buy ortel broadband connection

I have applied for Internet service from "Ortel communication" in the month of May 2009 and deposited all the require fees. But later they did not give me connection because there is no such Internet facility is available in our part of my city. I have submitted all the documents for refund in August 2009, but still they are not refunding my money.

Ortel Broadband - A curse for Internet Users in Sambalpur!!!

Ortel even should not be given license for running organization since they do not have anything to be called as organisation.

1) Service is pathetic. customer care does not take phone call after ringing 10-12 times or numbers are always engaged.

2) Daily there is no cable or broadband connection at least 4-5 hours.
3) Broadband speed varies always sometime comes down below broadband limit.
4) Poor service - Whenever there is any technical faults, it gets rectified not before 2 days.
5) Customer service number is not accessible, always seems to be busy or engaged.
6) Poor response - We do not get proper feedback/communication from your customer care if there is any changes or in case of any problem.

Really guys! Let us pray before somebody terminates this organization

Sourav

The ortel communications has been providing the worst broadband service than any other broadband companies.Its customer executives do not have the courtesy to deal with the customers.Also since i am lodging complaints daily since 2 months but all are in vain.I am hardly using ten to fifteen minutes of broadband service that too only surfing and no download,with this i am getting the daily download as 60 mb as fixed.The field officers are also not even looking at me.Just like the slum thiefs they are hiding their faces and turning their directions.I have suffered a lot.I have contacted BSNL and i am uprooting the ortel broadband from my home in a shorter span of time because of their filthy service.Hope my complaint will be viewed by all and others facing this problem will also lodge complaints.

Dear,Sir/Madam

Recently I Have Taken Ortel Broadband Connection Plan-Ortel Economy A Person Came To My House To Tell Me About The Plans,
When I Asked Him About The Speed He Said At Least The Speed Would Be 256kb/s
But When I Took The Connection The Speed Is 40kb/s At The Day Time In The Night The Speed Is 10kb/s When They Give Free Download.
And Even When I Saw How Much I Downloaded It Said 400MB In Only One Day,
I Don't Think I Have Downloaded So Much.
Please Help Me You Are My Only Hope.
Thank You

Akash

Hi,

This is to inform that i have been using Ortel internet connection since about 4 months. I got a nice service in the beggining but now i dont get a proper service The internet is very slow. The people of the customer care are very rude and they do not talk properly. They say that there is problem in my laptop. If it is so, how is it possible that another internet connection in this laptop works properly?

I just want to know that they will improve their behavior and services or will i have to withdraw from the ortel connection.

Beware Orissa Internet Users from the so called, Ortel Communications Ltd. or ORTEL Broadband. Never ever choose Ortel as your internet service provider. They are the most rubbish and worst broadband company to deal with.


Here are few points why you should stay away from it :

1. False Internet Plans and Packages with FALSE speed notations. You will even get 1/3rd of the claimed speed.

2. Worst Customer Care. Untrained and Non-English Customer Care. Neither they understand clean english nor do they understand, what does LAN WAN means.

3. Sales and Marketing Guys will run after you for giving you the connection , but once you get the connection, they will never pick up your phone, when connection goes out.

4. Frequent Disconnection of internet.

5. No stable bandwidth.

6. The worst technical team to solve your queries.



So, if you are from orissa and looking for a new internet connection, just dont choose ORTEL or you are just going to waste your big money in them.

- I did not use internet services from 17th-31st Dec 2009.Yet my entire remaining download limit of around 600mb for the month of De 2009 was shown as used up by the ortel website.

- I did not use internet services on 16th and 17th Jan 2010 being out of town and my connection being a modem-based i obviously can not carry it around.
Yet ortelcom.com website listed 118mb of download against 16th jan 2010 and 269mb of download against 17th Jan 2010.

- No net service available from 12pm - 6pm and 11pm - 6 am.This is a daily feature.

- We were not given the starter-kit when we took the connection in August2008.After 3 repeated complaints of this illegal theft of download limit,did a person turn up in July 2009 who informed us about the starter-kit for which we did many rounds of the Ortel branch office at cuttack and are yet to receive it.

- That person also informed we could have two concurrent connections with our modem.But everytime we would connect my laptop when the net was already connected through my desktop,the net would get disconnected and then for another half-an-hour we would not be able to reconnect.

- Very rude customer service personnel.

- Insider information about no Firewall installed on the servers of Ortel.No trained technical and hardware staff.

Overall conclusion : Certainly not worth the money spent.being owned by a sitting MP who is obviously using his influence to not allow competitors like Airtel to enter the Orissan internet and Braodband market space.Its a disillusionary service.