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Paynimo / TechProcess Payment Services Complaints & Reviews

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Updated: Feb 20, 2024

Complaints 1228

Resolved

476

Unresolved

752

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Paynimo / TechProcess Payment Services reviews & complaints page 20

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SIR
i had made payment to jbvnl jharkhand FOR THE CONSUMER NO N6047, DALTONGANJ URBAN AREA on 21.10.2020 using two mode.
1st time i tried to make payment using union bank account of amount 3392.00 with tech process reference id[protected] . the amounT debited from my account o[censored]nion bank account ending with [protected] but while paying the amount a message came that payment has failed . then i tried to make payment using google pay having upi id damo.[protected]@okaxis .then payment suCcessfully done. so by both method amount debited from my account . so it is requested to refund amount o[censored]nion bank which was declared unsucCessful after which i made payment using upi method. upi transaction id[protected] dated 21.10.2020, time 01.02 pm. UPI ID damo.[protected]@okaxis

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D

damodar.ram

Oct 22, 2020

double amount of 3392 deducted and deposited to jbvnl .then why payment failure message came

D

damodar.ram

Oct 22, 2020

Plz refund any one amount as i got transaction failure message on laptop screen then i paid second time using google pay which was sucessful

Double amount deducted - Comment #3752357 - Image #0

Double amount deducted - Comment #3752357 - Image #1

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Failed online transactionAmount debited from bank, but not received by Mahanagar Gas, it is still not reflected at MGL Site.

I have made online payment of Mahanagar Gas bill on 20-Oct-20 for month of Oct’20.

Date: 20-Oct-20

Reference No. IGAJQXQYT4
TPSL_MGL_REF[protected]
Amount INR 440.00

It has been successfully debited from bank, however is not reflected at Mahangar gas site & is showing error as ‘Payment gateway Error’ as invalid session.

Please do the corrections & provide with correct Bill payment receipt or refund the amount.

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Address: Ratnagiri Municipal Council Near Jayastambh Ratnagiri Dist Ratnagiri 415612

Ratnagiri Municipal Council provides online tax payment service through our website rmcratnagiri.in which receipt is not generated if customer is using google chrome due to bug.
As there is issue with TechProcess payment gateway along with google chrome browser, kindly resolve the issue as early as possible so that our customers will get receipts through all browsers

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Address: Mumbai

Hi Team,
I paid an amount of rs.1480 on 16th Oct 2020 for mseb bill through google pay. The same was deducted from my account, however it is not reflecting in the mseb app. Kindly help in resolving the same

+1 photos

Oct 21, 2020

Complaint marked as Resolved

Payment returned

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I was doing my online payment of BSNL FTTH through this gateway, but the bill amount got deducted from my debit card and bill was not paid to BSNL.

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Hi,
On 20.10.2020 INR 117 was deducted from my savings account with Details as ACH:TechProcess Payment.
I wanted to know the details of transaction for which this amount was deducted from my account, as I am not able to recall the transaction.

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Sir i paid the fees o[censored]psee through tpsl but the counselling fees 1000 ruppes is not paid and the amount is deducted kindly help me
My name is hanumant verma
Rolll number 30910009
Application number [protected]
Contact details [protected]
Upi details hanumantverma.[protected]@okicici

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I paid my electricity bill to JHARKHAND BIJLI VITRAN NIGAM LIMITED, where they are using your gateway.
I initiated the process of payment through netbanking but the process failed twice and amount got deducted twice as well.

Here are the reference no. of transactions:
[protected]
[protected]

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subham_k_s

Oct 23, 2020

Is there any progress ? It's been 3 days since the issue.

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Address: Dehradun

Transaction error
To the concern.
Transaction id no[protected]
Amount of Rs846 got debited from my bank account but has not
credited to concerns account.
Please credit amount back from where you received one.

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I had paid my JBVNL electricity bill on 17/10/2020 via UPI on jbvnl.co.in !! Even after paying money receipt didn't appear on Screen, instead of that an error msg came on Screen !! It has been 4 Days today Since the day I have done my payment !! Please refund my money or Reflect the paid amount in my electricity bill account !!

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M

Meraj007

Oct 22, 2020

I have received my amount back in my bank account, Thank you very much !!

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I was doing online payment for JBVNL electric bill through there website but payment got deducted from my credit card and payment was not successful.
please look into the matter.

Account detail
JBVNL DHANBAD
CONSUMER NO - GRI50462
REFFERNCE NO - 7015f8e76d1b8a8086391
AMOUNT - 19685
DATE - 20/10/20

+3 photos

Aug 12, 2021

Complaint marked as Resolved

Paynimo / TechProcess Payment Services customer support has been notified about the posted complaint.

Verified Support

Oct 21, 2020

Paynimo / TechProcess Payment Services Customer Care's response Dear Sir/Madam,

We are unable to trace the records on the basis of given details.

Kindly provide us the Techprocess Payment ID or Bank statement to trace the transaction from our end.

Regards,
Sreekamal. K
Customer Service
Ingenico ePayments India Pvt. Ltd.
(formerly E-Billing Solutions Pvt Ltd and TechProcess Payment Services Pvt Ltd)

Verified Support

Oct 21, 2020

Paynimo / TechProcess Payment Services Customer Care's response Dear Sir/Madam,

With regards to your mail, we have traced 2 transaction at our end. Please find the status below.

TPSL ID : [protected]
Amount : 19685/-

On checking our records we found that the above mentioned transaction has failed for which we have neither received the credit nor the online status from your bank.

TPSL ID : [protected]

We have checked the status and found that it is marked as success and the payment for the same has been sent to Jharkhand Bijli Vitran Nigam Limited on[protected].

With reference to your query regarding your online transaction you are further requested to kindly contact the merchant through whom you have initiated this transaction. The merchant will be able to assist you further with your query.

Ingenico ePayments (formerly E-Billing Solutions Pvt Ltd and TechProcess Payment Services Pvt Ltd) is the payments partner engaged with the merchant for offering payments aggregation services only. The contact details of the merchant customer service desk are available on the merchant website.

Regards,
Sreekamal. K
Customer Service
Ingenico ePayments India Pvt. Ltd.
(formerly E-Billing Solutions Pvt Ltd and TechProcess Payment Services Pvt Ltd)

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Hi Team,

I was doing the online payment towards property tax payment at website ambarnathcouncil.net however the amount is deducted from my ICICI bank but the the payment to Ambarnath Nagarparishad did not happened and its still showing the amount is outstanding towards property tax on their website .

Kindly confirm the process for refund of the amount INR 3208.71 or Techprocess can initiate the payment for this failed transaction.

The date of this transaction from my ICICI bank is 19 Oct 2020 at 8.25pm.

The property ID is [protected] for which I have paid the amount.

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A

AshwinMoundekar

Oct 26, 2020

Hi Team,

Kindly confirm the status of my complaint.

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Address: BAGODAR, GIRIDIH, JHARKHAND

Dear Sir/Ma'm,

I was making online payment to JBVNL for my electricity dues bill of Rs. 2746.00 through JBVNL website on[protected] but the transaction has been failed and the amount has been debited from my SBI account. The transaction no. is Txn#676626.

I, therefore, request you to kindly make the transaction successful or pay JBVNL or refund my amount.

Thanks and Regards
Ajay Kumar

Aug 11, 2021

Complaint marked as Resolved

Paynimo / TechProcess Payment Services customer support has been notified about the posted complaint.

Verified Support

Oct 22, 2020

Paynimo / TechProcess Payment Services Customer Care's response Dear Sir/Madam,

We are unable to trace the records on the basis of given details.

Kindly provide us the Techprocess Payment ID or Bank Reference ID to trace the transaction from our end.

Regards,
Customer Service
Ingenico ePayments India Pvt. Ltd.
(formerly E-Billing Solutions Pvt Ltd and TechProcess Payment Services Pvt Ltd)

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Address: Bharuch

My bill pending. Looking into this matter urgently need

+1 photos

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Address: GHMC, Hyderabad

GHMC site says PAYEMNT FAILED but amount deducted from credit card for property tax with PTIN NO xx30307790.

Card details : last four digits of card are 5699
time and date of transaction 13:23 on[protected]
amount deducted from card: Rs 8497/-

access time Mon Oct 19 13:23:50 IST 2020.

please update me about the failed transaction

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Address: ANCHI JHARKHAND

Dear Sir
I have made payment of energy charges on 18.10.2020 to JVBNL for Consumer number P965 & KMT1007 of Rs 651 and Rs 634 respectively but both the times, my bank transaction was successful but payment accepted by payment gateway was a failure each time. Last month I also faced the same problem but after a request I got my problem resolved and payment was made to JVBN. This time also failure occurred on payment gateway part so I request to resolve the issue and please make sure that this does not happen next time.
Thanking you.
Narendra Narayan Gupta
on behalf of consumers Aishwarya Laxmi and B N Mitra

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Address: Bharuch

Bill not paid amount deducted

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Akshay Zadeshwariya

Oct 18, 2020

Please look into this matter urgently

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Address: Bharuch, Bharuch

Dear sir
Mene online bill payment kiya tha bharuch nagr palika ko lekin amount Allready pending dikh raha he. Or amaunt debit hogya he account mese.
Please look into this matter

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Oct 18, 2020

Updated by Akshay Zadeshwariya Payment debit ho gya he lekin paid hua nahi he

Oct 18, 2020

Updated by Akshay Zadeshwariya Please looking this matter

Oct 18, 2020

Updated by Akshay Zadeshwariya Problem not recolved

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Have done transaction on 17th of december 2020 through upi for amount of 13, 000 rupees. But amount got deducted from my account and the payment is successfully. But it is not updated in margadarsi chit app please help me with my transaction. Details are as below
Transaction amount - rs. 13000.00
Transaction mode - phone pay
Please look into it and do the needful.
If it didn't credited into merchant account pls take necessary action to return the amount to my upi number.

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Oct 17, 2020

Updated by Rakshak Tadi Date 17 oct 2020

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Sir on 14th of october 2020 I did a transaction through debit card the amount of which got debited from my account but I received error message as sorry for the inconvinience please try again.So please refund my amount of 1000.my mobile no. is [protected].ref.no. M/AMEE/009967/2020/[protected]

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Verified Support

Oct 16, 2020

Paynimo / TechProcess Payment Services Customer Care's response Dear Sir/Madam,

We are unable to trace the records on the basis of given details.

Kindly provide us the Techprocess Payment ID or Bank statement to trace the transaction from our end.

Regards,
Customer Service
Ingenico ePayments India Pvt. Ltd.
(formerly E-Billing Solutions Pvt Ltd and TechProcess Payment Services Pvt Ltd)

Oct 17, 2020

Updated by Jampula Chandrakanth Ref Id is M/AMEE/009967/[protected]

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