Dear Sir/Madam,
I have paid jbvnl electricity bill of Rs. 2084 for the month of July, 2020 through online payment mode of jbvnl website via upi phonepe on 09/09/2020. The amount has been deducted from my BOI account but on the website, it showed failed transaction but on the app it is showing transaction successful . My consumer no. bplp1322 of sub-electricity office at jainamore, dhanbad area, jharkhand.. The transaction id for deducting the amount from my bank account which was received in my mobile phone is as P2009090859103349562210. I, therefore, request you kindly make the payment successful or return back the amount to my bank account as early as possible.
Sumer Raj
Sep 15, 2020
Complaint marked as Resolved
Paynimo / TechProcess Payment Services customer support has been notified about the posted complaint.
Sep 09, 2020
Updated by singhsumer Attaching the received details.
We are unable to trace the records on the basis of given details.
Kindly provide us the Techprocess Payment ID or Bank statement to trace the transaction from our end.
Regards,
Customer Service
Ingenico ePayments India Pvt. Ltd.
(formerly E-Billing Solutions Pvt Ltd and TechProcess Payment Services Pvt Ltd)