[Resolved]  Paytm — recharge amount debited from account but doesn't recharge on my mobile

Dear Customer,

We are very sorry to read your issue here. The best way to resolve any concern is to send an email to [protected]@paytm.com. We are available 24 hours on all 7 days of the week to resolve your issues. Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That’s our promise!

It indicate the transactions against Order Ids[protected] and[protected] got failed and later they were refunded back to your bank.

As per our records, we initiated the transfer of Rs. 216 to your bank account from our side as of 08.12.2013. We suggest you please verify your bank statement till the date.

In case of delay in receiving refund, you can check with your bank with refund reference numbers [protected] and [protected].

Should you require any other assistance, please send us a mail at [protected]@paytm.com.

Best Regards,
Paytm Customer Care
[protected]@paytm.com

I had recharged Rs-68 to my AIRCEL MOBILE NO [protected] through IOB BANK debitcard using Paytm site and .I get message from paytm site that my account has not been recharged, my balance cut off from my bank account but my account does not recharged
My order no. is[protected]

Hi Mohanraj,

We are very sorry to read your issue here. The best way to resolve any concern is to send an email to [protected]@paytm.com. We are available 24 hours on all 7 days of the week to resolve your issues. Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That’s our promise!

This is to inform you that amount of Rs. 68 was refunded in your Paytm Cash account. I further checked and it looks like you've used this amount for a transaction on Paytm. The details of the transaction are mentioned below:

Order number:[protected]
Amount: Rs. 50
Date of transaction: 15 Mar'14
Recharged number: [protected]

It is notable that you still have Rs. 18 as your Paytm Cash balance.

We hope the details shared above are sufficient towards the resolution of this issue.

Should you require any other assistance, please send us a mail at [protected]@paytm.com.

Best wishes,
Paytm Customer Care

I have tried to recharge the prepaid mobile no.[protected] from the paytm.com for two times from my Bank of Maharashtra debit card but for the both times amount Rs.135 and Rs.135 debited from my account and neither the mobile is recharged nor the amount Rs.135 and Rs.135 credited in my account. so please credit the above said amount in my Bank account...


Thanking you

yours

(Sanjay kulkarni)